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Illustrator (Desktop) Bugs

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When reporting a bug, please provide a detailed description with the following:

  1. Details of your operating system
  2. The version of Adobe Illustrator (desktop) 
  3. The steps you were taking when you experienced the issues
  4. Your expected result and the actual result
  5. Upload your Illustrator file or a video (screen recording or gif, this helps us most to reproduce the issue and resolve it)

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5943 results found

  1. Tool icons color are with black instead of normal

    Icons such as colors, text, etc. are not the default color, it is black, I can't see which tool I'm using, how to solve this?

    3 votes

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    1 comment  ·  User Interface  ·  Admin →
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  2. Symbol items not converted to outlines

    Currently, symbols containing text and placed on an artboard, are not converted to outlines when executing this step.

    5 votes

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    1 comment  ·  Type, Fonts, Text  ·  Admin →
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  3. Dialogue Boxes not opening

    I am running Illustrator 26.5 on macOS Montery 12.6 and no dialogue boxes are opening. I have to restart Illustrator in order to save, export, etc. Once I force quit, if a file has been recovered, when I got to save that file, Illustrator crashes, and I am unable to save (as the cycle just continues).

    2 votes

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    1 comment  ·  File Save, Import and Export  ·  Admin →
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  4. Performance is extremely slow when using show grids in outline preview

    macOS Big Sur 11.4, Illustrator 25.3.1

    When switching to outline mode when using show grids, it is almost impossible to keep on working as everything is in slow motion, as if the graphic card is unable to cope. This occurs with a 500 kb file that was trouble free before the last updates.

    43 votes

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    44 comments  ·  Performance  ·  Admin →
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    Under Review  ·  AdminEgor Chistyakov (Admin, Adobe Illustrator) responded

    It turns out the problem is fixed only partially in 26.3.1, only for some users, and the performance remains slow when grid is rendered with lines or dots in Outline mode. This applies to zooming, panning and ghosting of objects being moved.

    Please help the team by providing your specs and answers to these questions:

    1. Does it work fine with grid as dots in Preivew / Outline mode?

    2. Does it differ from grid as lines in these modes?

    3. What is slow for you exactly? How severe?

    4. Is there a difference if you disable 'Grids In Back' option?

    5. What are you lines/subdivisions settings?

    And any other related feedback is appreciated. Let's track it down and get this really fixed.

  5. Illustrator 26.3.1 Mac - Rulers Not Working Properly

    Rulers won't be set to Artboard Rulers. Option for Global Rulers is greyed out. Sometimes a glitch appears in the upper right corner of the ruler. See images for examples.

    3 votes

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    3 comments  ·  Tools  ·  Admin →
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  6. Desplegable de opciones al salvar como PDF no funciona

    Sistema operativo MAC OS ventura 13.0.1. Illustrator 2023.
    Al salvar el documento como PDF , el desplegable de opciones no funciona. No se visualizan las opciones preestablecidas.

    2 votes

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    0 comments  ·  File Save, Import and Export  ·  Admin →
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  7. SVG export for screens not working properly.

    Windows 11 22000.556 / Illustrator 26.1

    Hi there,

    The SVG file exported through "Export for screens" is corrupted when opened with any web browser, Illustrator or Photoshop.

    I managed to export it properly by installing an older version of Illustrator (26.0.3). Previously I tried uninstalling and installing version 26.1, restarting the computer, etc and it didn't work.

    Best,
    Alex

    10 votes

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    4 comments  ·  File Save, Import and Export  ·  Admin →
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  8. Illustrator crashes when cropping an image.

    When trying to crop an embedded image, Illustrator instantly crashes. It is very annoying, fix that please.

    1 vote

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    0 comments  ·  Images, Links  ·  Admin →
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  9. Moving deletes all layers

    If i try to move layers it deletes all the layers on illustrator

    1 vote

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    0 comments  ·  Layers  ·  Admin →
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  10. Font weight lost in SVG export

    When exporting to SVG the code seems to have lost the font weight atribute. We are exporting in bold and the old epxort used to include the code font-weight="700". The new code has ommited the font weight.

    3 votes

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    0 comments  ·  File Save, Import and Export  ·  Admin →
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  11. Applying Recolor to selected instances of a symbol recolors the original symbol

    If I want to change colors for selected dynamic symbols, using Recolor will affect not local colors, but the original symbol.
    This makes little sense. If I wanted to change the original symbol, I'd edited it and made the changes directly to it. If I have a selection, I mean to change symbols in it only.

    To workaround it I can isolate my selection by locking/hiding objects I don't want to affect and use Select Same commands to recolor parts of symbols one at a time.

    10 votes

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    0 comments  ·  Symbols  ·  Admin →
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  12. Repeat on-screen controls work wrong when Bounding Box is off

    When bounding box is off, splitter control is rendered, but does not work, and instances control is missing completely.
    Having the bounding box turned off does not mean a user does not want to have repeat controls. So they should be A) completely hidden, or B) shown and be completely working.

    10 votes

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    0 comments  ·  Repeats  ·  Admin →
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  13. two fingers touchpad navigation bug

    When I am using two fingers on touchpad to navigate through document, the movement is not fluid - it's like playing game on low FPS. When I am using spacebar + mouse to navigate - its fine.

    2 votes

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    0 comments  ·  Performance  ·  Admin →
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  14. File overwrites without warning when exporting to PNG

    When you Export a file as a PNG, check the "Use Artboards" and select a specific artboard, Illustrator overwrites your file without warning. This is not consistent with exporting to SVG.

    2 votes

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    1 comment  ·  File Save, Import and Export  ·  Admin →
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  15. Illustrator changes color values when pasting between documents

    When I copy and paste vector objects between documents (both in CMYK mode), it often slightly changes color values, unless I hit Cmd+C three or four times before pasting. It also often pastes unformatted text in default Myriad Pro font (workaround is also hitting Cmd+C multiple times (!?)). I work in printing industry, I am very familiar with color modes and stuff, have proper synchronised color settings, but this is really annoying.

    iMac Retina 5K 27"
    Both Illustrator25 and 26.x

    2 votes

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    2 comments  ·  Colors, Swatches, Patterns  ·  Admin →
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  16. View Rotation Feature is obstructing regular pinching in or out gesture for zooming, when using the trackpad

    When using the pinching in or out gesture on the trackpad, to zoom in or out.
    The artboard gets rotated very easily if there is even a slight rotation in the gesture while.

    And then part 2 of problem. Its impossible to set it back to 0degrees. It keeps snapping between some low degrees

    54 votes

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    39 comments  ·  Rotate View  ·  Admin →
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    Completed (Comments Open)  ·  AdminAnkit Goyal(Illustrator Team) (Admin, Adobe Illustrator) responded

    I am happy to share that we have fixed this bug in our latest release – 25.4.1 which is available worldwide now.

    Going forward, our goal is to fix as many top User-Voice bugs as possible and as frequently as possible. Given the nature of the fixes, some of the bugs will take a longer time to fix, but we are on it.

    You can update to the latest release using Creative Cloud desktop App: https://helpx.adobe.com/in/creative-cloud/help/creative-cloud-updates.html

    Thank you for all the feedback. Keep it coming!

  17. Illustrator 2022 Ver 26.0.1: Freezes/Crashes on Exit

    Illustrator 2022 works fine, launches as usual. Yet when exiting the software, no matter if used or not, it freezes. The only way to properly exit the app is via Task Manager: End Process.

    Software has already been stress tested, cleaned up and reinstalled. Issue doesn't persist in previous version.

    System Information:
    Edition Windows 10 Home
    Version 21H1
    Installed on ‎20-‎Jun-‎21
    OS build 19043.1288
    Experience Windows Feature Experience Pack 120.2212.3920.0

    18 votes

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    17 comments  ·  Other...  ·  Admin →
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  18. Arrow keys cancel file saving

    Illustrator v. 26.3.1 on 16 inch, 2021 M1 MBP running MacOS Ventura(13.0.1).
    When I save a file, I typically arrow over to the end of the autofilled filename to remove the end of it and add what I want to add per my file naming system. However, when I press any arrow key on my keyboard, the "save file" dialogue box closes, and I have to initiate the process over again. No other keys cause this issue to occur, only the arrow keys. I do use an external keyboard, but in testing, the arrow keys on the built-in keyboard produce…

    1 vote

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    0 comments  ·  File Save, Import and Export  ·  Admin →
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  19. 3D revolve bug

    3D revolve not working correctly,
    feature produces a shrunken and repeated version of the sketch

    1 vote

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    0 comments  ·  Effects, Appearance, Graphic Styles  ·  Admin →
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  20. Enter key won't close dialog boxes in 27.0

    In (all) previous version of Illustrator going back to 88, the highlighted entry in a dialog could be closed with the enter key. In 27.0 it now requires the addition of the command key in order to work. The panel shown is one example. Mac OS Monterey 12.6, early 2020 Macbook Pro.

    2 votes

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    0 comments  ·  User Interface  ·  Admin →
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Illustrator (Desktop) Bugs

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