5943 results found

1. CC Library to Illustrator Swatch: Name Length Bug Creates Magenta Spot Color

   When adding a Color Swatch to Illustrator from the CC Library:

   If the CC Library item's name is over a certain number of characters, Illustrator cannot import the swatch correctly.

   Instead, Illustrator imports the CC Library color as a Magenta Spot Color.

   The only workaround currently is to shorten the CC Library item's name to match the maximum allowed characters for an Illustrator Swatch, and then import the color.

   FIX: Allow more characters for Illustrator Swatch names to be compatible with with CC Library character length for items.

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   1 comment  ·  Colors, Swatches, Patterns  ·  Delete…  ·  Admin →
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2. カラーコード入力で色を変えると戻れない

   Illustrator 26.2.1
   windows10 21h1

   カラーモードRGBでカラーパネルもRGBでの作業で、カラーコード(#と6桁)を打ち込んで色を変え、前の色に戻したいなとctrl+z(取り消し)を押すと挙動がおかしいです。
   まったく戻らなかったり、カラーコードを打ち込む前の操作に戻ったりします。

   コミュニティに投稿し、再現されている方がいるのでバグだと思います。

   ご対応のほどよろしくお願い致します。

   https://community.adobe.com/t5/illustrator%E3%83%95%E3%82%A9%E3%83%BC%E3%83%A9%E3%83%A0-discussions/%E3%82%AB%E3%83%A9%E3%83%BC%E3%82%B3%E3%83%BC%E3%83%89%E3%82%92%E6%89%8B%E6%89%93%E3%81%A1%E3%81%99%E3%82%8B%E3%81%A8%E6%88%BB%E3%82%8C%E3%81%AA%E3%81%84/td-p/12870738

   7 votes

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   0 comments  ·  Colors, Swatches, Patterns  ·  Delete…  ·  Admin →
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   Under Review  ·  PCM Maro responded

   Illustrator 製品版フィードバックへのご協力ありがとうございます。

   ご報告いただいた「カラーパネルの RGB カラーコードでの色変更が、操作（アクション）として正しく認識されない現象」の再現を確認いたしました。

   開発の対応状況などは、こちらでご報告できればと存じます。

   今後ともよろしくお願いいたします。

   Illustrator チーム

3. AIT file does not open as a new AI file when opening from One Drive.

   I updated to Adobe Illustrator V26.0.3 today. And now AIT file opens as AIT file.

   It should open as a new AI file when opening from AIT file since it is a template.

   FYI, I am using MacBook Pro M1 2020, and MacOS Motley V.12.1.

   Doen anyone getting the same problem?

   ---Additional Comment---

   After testing, I found out that this is happening when I open an AIT file from my One Drive folder.

   When I copied AIT file on my desktop, then it opened as a new AI file as it was used be.

   For more details, I am using One Drive App (V.22.002.0103.0004) which I recently updated on Jan-26-2022.

   I updated to Adobe Illustrator V26.0.3 today. And now AIT file opens as AIT file.

   It should open as a new AI file when opening from AIT file since it is a template.

   FYI, I am using MacBook Pro M1 2020, and MacOS Motley V.12.1.

   Doen anyone getting the same problem?

   ---Additional Comment---

   After testing, I found out that this is happening when I open an AIT file from my One Drive folder.

   When I copied AIT file on my desktop, then it opened as a new AI file as it was used be.

   For more details, I am using… more

   5 votes

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   7 comments  ·  File Save, Import and Export  ·  Delete…  ·  Admin →
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4. Mega huge trim printer marks in when using large canvas document

   AI 25.4.1 / Win10

   ACTION TAKEN:
   Saving a copy of A2 sized AI project as PDF file (print-production style).

   RESULT:
   Extremely huge printer marks in PDF (see screenshots)!
   Tried several PDF versions in saving dialogue with same failed result.

   WORK-AROUND:
   1. Verify artboard size (and PDF document size as well) several times, just to be sure if my mind works OK this morning. And it's working fine (sight of relief :-)
   2. To make printer-ready PDF, original AI file was imported to InDesign (via import, Cmd+D).
   3. Then, upscaled imported graphics to 100% (which made me guess than original AI is somehow saved in 1:10 scale).

   AI 25.4.1 / Win10

   ACTION TAKEN:
   Saving a copy of A2 sized AI project as PDF file (print-production style).

   RESULT:
   Extremely huge printer marks in PDF (see screenshots)!
   Tried several PDF versions in saving dialogue with same failed result.

   WORK-AROUND:
   1. Verify artboard size (and PDF document size as well) several times, just to be sure if my mind works OK this morning. And it's working fine (sight of relief :-)
   2. To make printer-ready PDF, original AI file was imported to InDesign (via import, Cmd+D).
   3. Then, upscaled imported graphics to 100% (which made me guess than original AI… more

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   16 votes

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   17 comments  ·  File Save, Import and Export  ·  Delete…  ·  Admin →
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5. Illustrator crash and spikes GPU (3080ti) requesting more VRAM than usual error code 6 with pid=263

   Hello,
   Details of your operating system: Windows 11 Pro Version 10.0.22000
   The version of Adobe Illustrator (desktop) : 26.5
   I work with high-amount data content and AI keeps crashing randomly, on a stable high end station with 12900k, 32GB of RAM and a 3080ti. 

   To reproduce the issue:

   I work with these rather heavier files up to a point
   the whole PC stalls and freezes, (inclusively desktop and any app), mouse can't be moved, no input can be taken.
   After a few seconds or 1+ minute, i hear the sound stuttering (if i was playing music during the crash)
   then windows refreshes and, restores back functionality, but AI crashes instantly

   By monitoring the activity i see there is a spike in the graphics card 3D usage and Copy meters (CTR-ALT-DEL)

   Then, while checking in the event viewer, i see there is the error code 6 with pid=26304 tid=35132

   which sends you to this link: https://nvidia.custhelp.com/app/answers/detail/a_id/3553, but what raised a question to me was the sentence:  "  It can also be caused by the application sending to the graphics card a command stream that cannot be broken into small enough pieces to be processed."

   Seen this while with NVIDIA studio drivers, tried also NVIDIA Game Ready driver (516.94), same behavior.

   Using the same graphics with CPU preview, never happens.
   Same designs, on previous (Older AI versions) did not have this behavior.
   There must be some sort of programming inconsistency between the RAM bus and the preview.

   So please Adobe, check why is this spike sent to the GPU. This is not normal

   Hello,
   Details of your operating system: Windows 11 Pro Version 10.0.22000
   The version of Adobe Illustrator (desktop) : 26.5
   I work with high-amount data content and AI keeps crashing randomly, on a stable high end station with 12900k, 32GB of RAM and a 3080ti. 

   To reproduce the issue:

   I work with these rather heavier files up to a point
   the whole PC stalls and freezes, (inclusively desktop and any app), mouse can't be moved, no input can be taken.
   After a few seconds or 1+ minute, i hear the sound stuttering (if i was playing music during the crash)
   then… more

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   2 votes

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   0 comments  ·  Rendering Issues (GPU, CPU)  ·  Delete…  ·  Admin →
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6. Bounding box does not get updated when 'Use Preview Bounds' is toggled

   1. Create a circle.
   2. Apply a large Outside stroke to it
   3. Make sure you have bounding box turned on in View menu
   4. Open Preferences using menu (not a Ctrl+K hotkey, this is important)
   5. Toggle Use Preview Bounds option, commit changes

   The bounding box does not get updated. To force to to become larger/smaller (it depends on you initial state of it), you have to click/move the shape, to force it to redraw.

   However, if you call Preferences via a hotkey, Ctrl+K, the brief moment you hold Ctrl is enough to toggle the selection tool to Direct Selection, which makes Ai hide the bounding box before Preferences dialog appears. And after you close the window, Ai renders it again, but now of the proper size and the bug does not manifest.

   This is a small thing, but there are many of these, broken here and there. One grain of sand in a dish is not a big deal, but a spoon of them is significant. Maybe you should start fixing these.

   1. Create a circle.
   2. Apply a large Outside stroke to it
   3. Make sure you have bounding box turned on in View menu
   4. Open Preferences using menu (not a Ctrl+K hotkey, this is important)
   5. Toggle Use Preview Bounds option, commit changes

   The bounding box does not get updated. To force to to become larger/smaller (it depends on you initial state of it), you have to click/move the shape, to force it to redraw.

   However, if you call Preferences via a hotkey, Ctrl+K, the brief moment you hold Ctrl is enough to toggle the selection tool to Direct Selection, which makes Ai hide… more

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   10 votes

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   1 comment  ·  Other...  ·  Delete…  ·  Admin →
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   Resolved (Comments Open)  ·  AdminEgor Chistyakov (Admin, Adobe Illustrator) responded

   Does not happen with the latest builds of Illustrator. However, a related bug with the wrong bounding box calculation still is a problem.

7. Font Height Options misbehave with rounded fonts

   Recently I started to notice that some of the fonts I use make wrong result when x-height or cap-height is used to set a font size.

   I clearly see that the height is of, by eye and the underlying grid, but Character palette says otherwise. I outline the font, I measure glyphs and I get smaller dimensions.

   Take a look at the file and the picture attached.

   When fonts with straight terminals are used, everything is fine. Visual dimensions match metrics precisely.

   But when a font with rounded terminals is used, like two examples at the bottom, things go weird.

   Here is my idea what is going on.
   Curved glyphs are made with the optical compensations. You can clearly see that with 'o' glyphs. Both top examples have their o-s slightly bigger than the x-height — and that is correct.

   When a font designer makes a vertical terminal rounded, they lower it below the baseline to compensate the lack of weight this rounding causes. If you compare the vertical stem of 'r' with the bottom bar of 'z', you will the that 'r' overshoots the baseline.

   So if you measure a glyph with flat top and bottom, like 'z' (here), you can see that it stands on the baseline, but the x-height is smaller that set 40mm.
   If you measure an 'r' glyph from the bottom overshoot (which is below the baseline) to the top point (notice that it differs form font to font and thus can not be used at all) the result is off again.
   But if you measure from overshoot to the flat top... now it gives 40. And this seems to be what Illustrator does.
   Instead of measuring from the baseline, it starts from an optical compensator some glyphs have and should not be used for the measurement. It takes right metrics, but starts at the wrong, overshoot zero.

   Recently I started to notice that some of the fonts I use make wrong result when x-height or cap-height is used to set a font size.

   I clearly see that the height is of, by eye and the underlying grid, but Character palette says otherwise. I outline the font, I measure glyphs and I get smaller dimensions.

   Take a look at the file and the picture attached.

   When fonts with straight terminals are used, everything is fine. Visual dimensions match metrics precisely.

   But when a font with rounded terminals is used, like two examples at the bottom, things go weird.

   … more

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   1 comment  ·  Type, Fonts, Text  ·  Delete…  ·  Admin →
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   Need More Info  ·  Illustrator Engineering responded

   We are not able to reproduce this issue in house. Kindly provide following info to nail down this issue:

   1) Kindly provide a video recording, test file (via File→Package) & some steps with which you are facing issue and share with us at ShareWithAI@adobe.com.

   Please mention the title of this issue as the subject of the mail.

   Warm regards

   Aishwarya G Gadodia

   Illustrator Team

8. 和文組版の横組み文字列中の文字回転

   Illustratorの日本語組版で、横組み文字列中の1文字を回転すると、文字が上下・左右に暴れて表示されてしまいます。
   ※縦組み中ではそういった不具合は観察されません。
   添付ファイルのように検証してみましたが、その回転の際の原点あるいは挙動原理などがよくわかりません。
   例えば、添付ファイル右下のように補正してみても、同じファミリー内でウエイトを変更しただけでもその補正値は変わるようです（平均字面が関係している？）。
   和文書体は、（欧文ベールライン位置や平均字面は様々でも）基本的には正方形の仮想ボディに納められていますので、仮想ボディの中心を回転の原点としていただければ、このような補正の手間がなくなるのではないだろうか？ と考えられます。
   挙動を変更していただければ、作業者の負担も軽減されるでしょう。

   なお、このような「横組み文字列中のひと文字を回転する」という処理は、あまり日常的にすることではありませんので、既存ファイルへの影響も軽微なものであろうと考えていますが、変更していただくならば、【その変更を周知】していただくことは大切なことだと申し添えておきます。

   よろしくお願いします。

   • 

   16 votes

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   Resolved (Comments Open)  ·  2 comments  ·  Type, Fonts, Text  ·  Delete…  ·  Admin →
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9. Direct selection tool appears to move whole object until mouse release

   When part of an object is selected using the direct selection tool (selection tool and holding 'V' key down) the whole object appears to move to the new position until the mouse is released, at which point all the unselected points snap back to their original position. I'm assuming this is a bug and not intended?

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   4 comments  ·  Rendering Issues (GPU, CPU)  ·  Delete…  ·  Admin →
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10. 異なるバージョンで、文字の間に「ー」が出現する

    macOS 10.15.4 Catalina
    Illustrator 2021 v26.0.1

    1　v25.2で、テキストボックス内に「株式会社○○○」と打つ
    2　v26.0.1で開くと、「株式会社ー○○○」のように、テキストに全角ハイフンが現れました。
    (書体：A-OTF 新ゴ Pro)

    --添付データ-----
    「1.ai」→v25.2で保存したデータ

    「2.ai」→「1.ai」をv26.0.1で開いて保存したデータ

    • 

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    12 votes

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    8 comments  ·  Type, Fonts, Text  ·  Delete…  ·  Admin →
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    Completed (Comments Open)  ·  PCM Maro responded

    こちらの問題が修正された Illustrator 2022（ver.26.0.2）が、製品リリースされました。 みなさん、ご協力ありがとうございました。 こちらのトピックは対応完了とさせていただきます。 コメントはオープンにしておきますので、何か問題がありましたらご報告ください。 よろしくお願いいたします。 Illustrator チーム

11. 和文組版、縦組みでタブ設定した後の文字を「縦中横」にするとクラッシュする。

    和文組版中、縦組みの文字列でタブ設定した後の半角英数字を「縦中横」で縦にしようとするとアプリケーションがクラッシュする。また、「縦中横」設定した文字の前にタブを打ち込むと同じようにクラッシュする。

    2 votes

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    0 comments  ·  Type, Fonts, Text  ·  Delete…  ·  Admin →
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    Need More Info  ·  PCM Miyuki responded

    簑原圭介 様

    Illustrator デスクトップ版をいつもご利用いただき誠にありがとうございます。

    いただきました内容が発生した際にお使いのIllustratorのバージョンをお知らせいただけますでしょうか。

    引き続きどうぞよろしくお願いいたします。

    Illustratorデスクトップ版チーム

12. Data Recovery is Disabled for This Document

    Shortly after creating a new file, I receive the message "Data recover is disabled for this document due to an error in recovery process in last session. To enable data recovery, save this document with a different name.". I've not used any complex art and have not saved the file.

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    6 votes

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    4 comments  ·  File Save, Import and Export  ·  Delete…  ·  Admin →
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13. Small objects rotating instead of scaling when grabbing corners of bounding box

    New laptop has forced me over to Win11 & the latest suite. Illustrator 26.3.1

    When trying to grab small objects by their corners to scale, it rotates.

    Expected result - Being able to scale!
    Actual Result - Rotating, immediately putting the object at 45 degrees.

    An old thread from 2018 ("Rotate vs scale") claims this may have something to do with scaling on high res monitors but was marked solved without being solved. This new laptop has a 4k screen.

    If you hover the cursor juuuust inside the corner it works, but anything outside and it's forcing rotation.

    If I zoom in, I can then grab the corners to scale.

    New laptop has forced me over to Win11 & the latest suite. Illustrator 26.3.1

    When trying to grab small objects by their corners to scale, it rotates.

    Expected result - Being able to scale!
    Actual Result - Rotating, immediately putting the object at 45 degrees.

    An old thread from 2018 ("Rotate vs scale") claims this may have something to do with scaling on high res monitors but was marked solved without being solved. This new laptop has a 4k screen.

    If you hover the cursor juuuust inside the corner it works, but anything outside and it's forcing rotation.

    If I… more

    2 votes

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    1 comment  ·  Selection  ·  Delete…  ·  Admin →
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14. Error css classes in svg export

    In version before 26.2, applying a graphic style to a simple object (rectangle, line, etc.) allowed the name of that graphic style to be used as a CSS class in the an exported SVG. So a graphic style of "thick-outline" would become a CSS class called ".thick-outline" when the SVG file was exported with internal CSS.

    Now, a useless class called "cls-1" is applied to the illustrator object instead, making re-use of overriding of the style in the SVG difficult. This is a regression that makes the usefulness of the SVG export feature limited.

    See below for a comparison of files exported in 26.1 vs. 26.2:

    26.1
    <svg id="Layer_1" data-name="Layer 1" xmlns="http://www.w3.org/2000/svg" viewBox="0 0 48 48">
    <defs>
    <style>
    .wo-icon--outline-thick {
    fill: none;
    stroke: #1a1a1a;
    stroke-linecap: round;
    stroke-linejoin: round;
    stroke-width: 3px;
    }
    </style>
    </defs>
    <polyline class="wo-icon--outline-thick" points="19.94 13.5 30.38 23.93 19.94 34.37"/>
    </svg>

    26.2:
    <?xml version="1.0" encoding="UTF-8"?>
    <svg id="Layer_1" data-name="Layer 1" xmlns="http://www.w3.org/2000/svg" viewBox="0 0 48 48">
    <defs>
    <style>
    .wo-icon--outline-thick, .cls-1 {
    stroke: #1a1a1a;
    stroke-linecap: round;
    stroke-linejoin: round;
    stroke-width: 3px;
    }

      .cls-1 {
        fill: none;
      }
    </style>
    

    </defs>
    <polyline class="cls-1" points="18 12 30 24 18 36"/>
    </svg>

    In version before 26.2, applying a graphic style to a simple object (rectangle, line, etc.) allowed the name of that graphic style to be used as a CSS class in the an exported SVG. So a graphic style of "thick-outline" would become a CSS class called ".thick-outline" when the SVG file was exported with internal CSS.

    Now, a useless class called "cls-1" is applied to the illustrator object instead, making re-use of overriding of the style in the SVG difficult. This is a regression that makes the usefulness of the SVG export feature limited.

    See below for a comparison of… more

    6 votes

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    2 comments  ·  File Save, Import and Export  ·  Delete…  ·  Admin →
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15. SVG The Gradient go to black and the mask failed

    Hi, I use 26.2.1 version, I close illustrator and restart and export SVG, with Presentation Attributes, the Gradient go to black and the mask failed.
    I have surveryed file and report, you can see that.

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    4 votes

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    2 comments  ·  File Save, Import and Export  ·  Delete…  ·  Admin →
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16. Scripting Issue on MacOS Monterey

    We had this script for Illustrator that will export PDF and images with predefined presets. This was working until some of our team upgraded their macOS to Monterey.

    When they tried to run the script it will create a PDF and images with different file names, we are expecting that it will have the same file name from the AI file.

    EXPECTED RESULT:

    AI File: 02020-MVP-3.ai

    Exported Files:
    - 0202-MVP-3-THUMBNAIL.png
    - 0202-MVP-3-FULL.png
    - 0202-MVP-3.pdf

    ACTUAL RESULT:

    AI File: 02020-MVP-3.ai

    Exported Files:
    - ai1655486566390202-MVP-3-THUMBNAIL.png
    - ai1655486566390202-MVP-3-FULL.png
    - ai165548656639_0202-MVP-3.pdf

    Operating System: MacOS Monterey 12.4
    Adobe Illustrator: Adobe Illustrator 2022

    Object Reference Documentation used in the script:
    Document.name
    https://ai-scripting.docsforadobe.dev/jsobjref/Document.html#document-name

    =============== START: SCRIPT =====================
    var docRef = app.activeDocument;

    var originalFile = docRef.path.fsName + '/' + docRef.name;

    with (docRef) {
    // ISSUE: docRef.name returns extra characters in MacOS Monterey
    var mailingNumber = name.replace('.ai', '');

    var directory = path.fsName + '/';

    for (var i = 0; i < artboards.length; i++) {
    artboards.setActiveArtboardIndex(i);

    var type = ExportType.PNG24;
    
    var exportOptions = new ExportOptionsPNG24();
    exportOptions.artBoardClipping = true;
    exportOptions.transparency = false;
    
    var thumbSpec = new File(
      directory + mailingNumber + '-' + artboards[i].name + '-THUMBNAIL'
    );
    exportOptions.horizontalScale = 75.75757576;
    exportOptions.verticalScale = 75.75757576;
    exportFile(thumbSpec, type, exportOptions);
    
    var fullSpec = new File(
      directory + mailingNumber + '-' + artboards[i].name + '-FULL'
    );
    exportOptions.horizontalScale = 176.76767677;
    exportOptions.verticalScale = 176.76767677;
    exportFile(fullSpec, type, exportOptions);
    

    }

    var pdfOptions = new PDFSaveOptions();
    pdfOptions.pDFPreset = "MVP Mailhouse High Quality Print";
    pdfOptions.compatibility = PDFCompatibility.ACROBAT8;
    pdfOptions.colorConversionID = ColorConversion.None;

    var saveAsPath = new File(directory + mailingNumber + '.pdf');

    saveAs(saveAsPath, pdfOptions);

    close();
    }

    app.open(new File(originalFile));

    =============== END: SCRIPT =====================

    We had this script for Illustrator that will export PDF and images with predefined presets. This was working until some of our team upgraded their macOS to Monterey.

    When they tried to run the script it will create a PDF and images with different file names, we are expecting that it will have the same file name from the AI file.

    EXPECTED RESULT:

    AI File: 02020-MVP-3.ai

    Exported Files:
    - 0202-MVP-3-THUMBNAIL.png
    - 0202-MVP-3-FULL.png
    - 0202-MVP-3.pdf

    ACTUAL RESULT:

    AI File: 02020-MVP-3.ai

    Exported Files:
    - ai1655486566390202-MVP-3-THUMBNAIL.png
    - ai1655486566390202-MVP-3-FULL.png
    - ai165548656639_0202-MVP-3.pdf

    Operating System: MacOS Monterey 12.4
    Adobe Illustrator: Adobe Illustrator 2022

    Object… more

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    2 votes

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    1 comment  ·  SDK and Scripting  ·  Delete…  ·  Admin →
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17. Properties panel interface spacing bug

    The Properties panel is displayed with extra spaces between all the fields,
    it's to the point where you have to scroll down to view the quick actions.

    I tried resetting preferences and reinstalling yet it's still showing in the same way.

    I'm trying zooming in and out on the panel with Ctrl + mouse wheel but it doesn't seem to work.

    Here are some screenshots of the Properties panel

    Any proposition to find a solution to this annoying interface bug is welcome.

    Thank you

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    2 votes

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    1 comment  ·  Properties Panel  ·  Delete…  ·  Admin →
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18. Previous illustrator version open with wrong size

    This is a BUG, not an idea…

    Details of your operating system: MacOS Catalina

    The version of Adobe Illustrator (desktop): 26.3.1

    The steps you were taking when you experienced the issues:
    I created a file with 100% size to send to a printer. I have the most recent version but they have a previous version. When they open the file, object size is 10x smaller. What can be causing these and how can it be solved?

    I'm sending screenshots

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    2 votes

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    1 comment  ·  Other...  ·  Delete…  ·  Admin →
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19. Can't Access a Saved File from a folder in Google Drive

    The Issue:
    I saved an illustrator file then closed the program. After some days, I reopened the program. I could see the preview thumbnail showing my latest edit but when I clicked on it to open, it went back to a much earlier version of the file. This has now happened twice. Please help if you have solved this successfully.

    Details:
    Illustrator 26.2.1 (64-bit)
    OS: Windows 10
    RAM: 12GB
    Intel(R) Core(TM) i7-6600U CPU @ 2.60GHz 2.81 GHz

    1 vote

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    5 comments  ·  File Save, Import and Export  ·  Delete…  ·  Admin →
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    Resolved (Comments Open)  ·  AdminEgor Chistyakov (Admin, Adobe Illustrator) responded

    It turns out the folder is managed by Google Drive, and it restored a previous version for some reason.

    If you had problems like this too — please comment.

20. New Document modal misalignment

    When starting a new file, the modal that pops up where you can determine the document properties/preset details (title, size, orientation, bleed, color space, etc.) has the values for title, dimensions and bleed misaligned inside their bounding boxes.

    macOS Monterey
    Illustrator 26.3.1

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    3 votes

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    1 comment  ·  User Interface  ·  Delete…  ·  Admin →
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