5943 results found

1. Greyed out when view by GPU (Apple Silicon)

   On Mac with Apple Silicon, images greyed out when choosing View by GPU and the colours are not accurate, and only display correctly when viewed by CPU.

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   0 comments  ·  Rendering Issues (GPU, CPU)  ·  Delete…  ·  Admin →
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2. Impossible d'enregistrer mes fichiers

   Je ne peux pas enregistrer mes fichiers. Les commandes "enregistrer", "enregistrer sous" et "enregistrer une copie" m'ouvrent une fenêtre noire/grise vide qui me plante en plus le logiciel.
   Merci.

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   0 comments  ·  File Save, Import and Export  ·  Delete…  ·  Admin →
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3. "The specifed PDF preset not found" error comes when save pdf action is called & joboption file is added after launching Illustrator

   I have a code similar to below code in my plugin.

   AIActionParamValueRef mActionParamValueRef;
   ASErr result = sAIActionManager->AINewActionParamValue(&mActionParamValueRef);
   result = sAIActionManager->AIActionSetInteger(mActionParamValueRef, kAIPDFOptionSetKey, kAIPDFOptionSetCustom);
   result = sAIActionManager->AIActionSetString(mActionParamValueRef, kAIPDFOptionSetNameKey, "[sample]");
   result = sAIActionManager->PlayActionEvent("adobe_saveDocumentAs", kDialogOff, mActionParamValueRef);

   Steps to reproduce the issue:

   1. Launch illustrator.

   2. Create a new PDF preset (sample.joboptions) file in C:\Users\username\AppData\Roaming\Adobe\Adobe PDF\Settings folder

   3. Run the plugin which contains above sample code.

   4. PDF saved successfully But Error dialog comes "The specified PDF preset is not found".

   Note: Error is not reproducible if I goto "Edit > Adobe PDF Presets" and then close the dialog before running plugin.

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4. Leading not Displaying Correctly

   Leading is not displaying properly in either the Character panel or in the Properties panel. Instead of showing the correct leading, Illustrator is showing the Auto value.

   Changing between the text, selection or direct selection tools does not solve the problem.

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   2 comments  ·  Type, Fonts, Text  ·  Delete…  ·  Admin →
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5. Blend Modes Hotkeys are broken

   Illustrator allows users to set custom hotkeys for blend modes, in Keyboard Shortcuts > Tools, right in the very bottom.
   Aside from direct commands for each available blend mode, there are two contextual keys: Next Mode and Previous Mode.

   They don’t work as expected. Let’s make a simple test.
   1. Assign Shift+9 (displayed as 'Shift+(' — which is not correct, actually) for Previous and Shift+0 ('Shift+(') for Next blend mode.
   2. Put two colored shapes in a stack, to see what’s happening when you change modes
   3. Open Transparency panel, to see which mode is chosen (for some reason Properties does not allow to see the mode)
   4. Select the top shape and hit Shift+0 (Next Mode)

   ...nothing happens. Illustrator refuses to change a mode when it set to Normal. Shift+9 (Previous Mode) also does nothing.

   1. Change the mode to Darken manually via the panel

   2. Press Ctrl+0 (Next Mode)
      Now it goes correctly to the next mode, Multiply.

   3. Hold this Ctrl+0 hotkey
      Ai goes through all available modes and stop at Luminosity, the last one — and won’t loop to the start of the list

   4. Hold the other key, Ctrl+9, to cycle back
      Ai never stops looping through all modes, but won’t never display Normal one.

   TLDR:
   A. Next Blend Mode hotkey does not work when Normal is chosen
   B. The list of modes does not loop to the start when you use Next Blend Mode key
   C. Looping through blend modes omits Normal blend mode

   Why is this important?
   A minimal way to utilize these keys would be one to set a normal mode (to reset blending, basically), and then any counted number of presses to navigate to a desired one. Instead we have to assign one for Normal, and one for non-Normal and hit the wall when cycling down.

   Illustrator allows users to set custom hotkeys for blend modes, in Keyboard Shortcuts > Tools, right in the very bottom.
   Aside from direct commands for each available blend mode, there are two contextual keys: Next Mode and Previous Mode.

   They don’t work as expected. Let’s make a simple test.
   1. Assign Shift+9 (displayed as 'Shift+(' — which is not correct, actually) for Previous and Shift+0 ('Shift+(') for Next blend mode.
   2. Put two colored shapes in a stack, to see what’s happening when you change modes
   3. Open Transparency panel, to see which mode is chosen (for some reason Properties… more

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   3 comments  ·  Effects, Appearance, Graphic Styles  ·  Delete…  ·  Admin →
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   Completed (Comments Open)  ·  AdminAnkit Goyal(Illustrator Team) (Admin, Adobe Illustrator) responded

   I am happy to share that we have fixed this bug in our latest release – 27.0.0 which is available worldwide now.

   Going forward, our goal is to fix as many top User-Voice bugs as possible and as frequently as possible. Given the nature of the fixes, some of the bugs will take a longer time to fix, but we are on it.

   You can update to the latest release using Creative Cloud desktop App: https://helpx.adobe.com/in/creative-cloud/help/creative-cloud-updates.html

   Thank you for all the feedback. Keep it coming!

   Ankit Goyal

   Illustrator Team

6. Linked Files Crop changing when reopening a file

   I linked .ai files placed with a "bounding box" crop from the import options. When this file with the linked file is closed and reopened, the links already placed automatically switch to a "media" crop. This causes the linked file to appear much smaller.

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   0 comments  ·  Images, Links  ·  Edit…  ·  Delete…  ·  Admin →
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7. Change case feature not working.

   I am trying to change from uppercase to lowercase. Using 26.5.1 (64-bit) version. I wish I had not upgraded as it crashes every few minutes. Steps: highlight text; Type-->Change case-->lowercase. (In the attached video the Type drop down does not appear in the recording; follow the mouse.

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   1 comment  ·  Type, Fonts, Text  ·  Delete…  ·  Admin →
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   Resolved (Comments Open)  ·  AdminEgor Chistyakov (Admin, Adobe Illustrator) responded

   Toni, for some reason you have All Caps option enabled in the Character panel for this particular text selection (or rather the whole type on path object).

   Once disabled, Ai stops to force the capitalization for it, and the result of Change Case commands start to be visible.

   I agree though it can be tough to discover.

   If anyone else happen to have this exact problem — please add your votes, so the team can get data on reviewing this in the future.

8. Select all in an isolated group selects and allows to move locked and hidden objects

   Imagine a group. Let's isolate it and hide one object, lock another, and leave the third one as it is. Ctrl+A to select all and then move the selection. Illustrator then moves all the objects, despite it does not behave like this on canvas.

   If you check layers, you’ll see that Illustrator targets all children (double circle markers) but not a parent (the recent fix), and selects all objects including the parent (big square markers).

   If you try to move the selection, all objects get moved.

   This is not what happens if we try to select objects on canvas, locked and hidden objects are ignored. Polls about expectations with further private questionings I made tell that some users are aware of it, and they are mostly power users that discovered it long ago, but most users expect locked/hide objects to stay in place — approximately 2 to 1.

   There is another case that has a similar behaviour — artboards you can move and have objects on them moved as well, despite them being locked or hidden, and there is an option to toggle that — 'Move Locked and Hidden Artwork with Artboard' in Preferences > Selection & Anchor Display. We can target/select the isolated group and get a proper selection, but Ctrl+A still select everything, like the attached images shows.

   Treat groups as a box: we open it (= isolate) and want to deal with things with it. Yep, we can move the opened box, but this is not the reason we open it, right?

   Imagine a group. Let's isolate it and hide one object, lock another, and leave the third one as it is. Ctrl+A to select all and then move the selection. Illustrator then moves all the objects, despite it does not behave like this on canvas.

   If you check layers, you’ll see that Illustrator targets all children (double circle markers) but not a parent (the recent fix), and selects all objects including the parent (big square markers).

   If you try to move the selection, all objects get moved.

   This is not what happens if we try to select objects on canvas, locked… more

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   4 comments  ·  Isolation  ·  Delete…  ·  Admin →
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   Completed (Comments Open)  ·  AdminAnkit Goyal(Illustrator Team) (Admin, Adobe Illustrator) responded

   I am happy to share that we have fixed this bug in our latest release – 27.1.1 which is available worldwide now.

   Going forward, our goal is to fix as many top User-Voice bugs as possible and as frequently as possible. Given the nature of the fixes, some of the bugs will take a longer time to fix, but we are on it.

   You can update to the latest release using Creative Cloud desktop App: https://helpx.adobe.com/in/creative-cloud/help/creative-cloud-updates.html

   Thank you for all the feedback. Keep it coming!

   Ankit Goyal

   Illustrator Team

9. URGENT: Enter key does not work in any Type Tools Illustrator Beta 26.6.555

   Adobe Tech Support was unable to resolve.

   This was not a problem in the prior release of 26.6 before .555

   When using the type tool in any form, horizontal, vertical, etc., the enter key no longer inserts either a [CR] or [CR LF].

   This is inconvenient for working with headlines or titling (attached graphic), but an absolute dealbreaker for working with long text.

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   0 comments  ·  Type, Fonts, Text  ·  Delete…  ·  Admin →
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10. Slow performance / undesirable switch to CPU preview

    Operating system: macOS Catalina 10.15.7
    Illustrator: 26.5

    When turning on rulers or editing the artboard, Illustrator switches to CPU preview, which is very slow.

    After closing and reopening the file, the gpu preview is active. (If i don't save the file with rulers turned on)

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    1 comment  ·  Performance  ·  Delete…  ·  Admin →
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11. View Using GPU Gets Greyed Out Permanently with Outline Mode

    Hello, with fresh preferences, 'View using GPU' and scrubby zoom are enabled in Illustrator. if I turn on Outline Mode, Illustrator loses connection with my GPU. The 'View using GPU' option becomes greyed out and never restores. In order to get it back I have to delete my preferences. Here is my system info:

    Illustrator 25.1
    OS: Windows 10
    GPU: 2 x NVIDIA Titan Black
    RAM: 64 GB Memory
    GPU Driver: Driver 460.89
    Display: ASUS PQ321Q 4K

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    100 votes

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    Under Review  ·  151 comments  ·  Rendering Issues (GPU, CPU)  ·  Delete…  ·  Admin →
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12. Problem with <use> element of SVG files

    In SVG 1.0/1.1, the <use> element uses the xlink:href attribute to refer to objects; In SVG 2.0, the attribute was changed to href. Illustrator supports the former, but not the latter, content will be lost when opening such a file.

    Below is a simple test case (saved as a .svg file). There are three circles in it, the second one is referenced via xlink:href and the third one is referenced via href, opening the file in Illustrator will only see the first two.

    <svg xmlns="http://www.w3.org/2000/svg" xmlns:xlink="http://www.w3.org/1999/xlink" width="50" height="100">
    <circle cx="25" cy="20" id="circle" r="10"/>
    <use xlink:href="#circle" transform="translate(0 30)"/>
    <use href="#circle" transform="translate(0 60)"/>
    </svg>

    Tested in Illustrator 27.0 Windows

    In SVG 1.0/1.1, the <use> element uses the xlink:href attribute to refer to objects; In SVG 2.0, the attribute was changed to href. Illustrator supports the former, but not the latter, content will be lost when opening such a file.

    Below is a simple test case (saved as a .svg file). There are three circles in it, the second one is referenced via xlink:href and the third one is referenced via href, opening the file in Illustrator will only see the first two.

    <svg xmlns="http://www.w3.org/2000/svg" xmlns:xlink="http://www.w3.org/1999/xlink" width="50" height="100">
    <circle cx="25" cy="20" id="circle" r="10"/>
    <use xlink:href="#circle" transform="translate(0 30)"/>
    <use… more

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    0 comments  ·  File Save, Import and Export  ·  Delete…  ·  Admin →
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13. Cannot turn off Middle Eastern feature. I am not in Middle East anymore. Type direction starts from R>L, and the numbers are in Arabic

    I activated my Creative Cloud membership when I was in Dubai, UAE, and now I am in Germany. My Photoshop and Illustrator are automatically in a Middle Eastern setting. I do not speak any Arabic language so I don't need this feature. I managed to fix Photoshop, but in Illustrator, it is impossible! Even after changing my laptop region, creative cloud account's location, setting English as the default language, and re-installing the software, nothing has happened. It is becoming a nuisance, the texts start from R>L and the numbers are always in Arabic. How can I turn off this feature?

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    Started (Available in Beta)  ·  4 comments  ·  Type, Fonts, Text  ·  Delete…  ·  Admin →
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14. Playing Save for Web operation from action produces different result than a direct operation

    1. Rename the .txt file to .aia
    2. Load this file as a set into Actions panel
    3. Open the .ai document (make sure that linked .tif file is loaded)
    4. Export the file using Save For Web command. Set size to 200% and save the result as 1.jpg
    5. Run the 'Test' action form the loaded set. Save the image as 2.jpg

    Compare both files. 2.jpg is looking more red than 1.jpg
    No profiles attached to JPGs.

    1. Run the action again
    2. While the S4W dialog is open, go to Optimize menu (hamburger button in top right corner) and disable 'Convert to sRGB' option

    The generated result gets less red (toggle it back and forth to see the difference).

    1. Cancel the dialog and run S4W command directly again
    2. Toggle the same option again

    No difference happen with the red tint, the image stays the same.

    It feels like some double conversion happens.
    Yes, S4W is legacy, but this is how you called it. It is widely used still. This needs to be fixed.

    1. Rename the .txt file to .aia
    2. Load this file as a set into Actions panel
    3. Open the .ai document (make sure that linked .tif file is loaded)
    4. Export the file using Save For Web command. Set size to 200% and save the result as 1.jpg
    5. Run the 'Test' action form the loaded set. Save the image as 2.jpg

    Compare both files. 2.jpg is looking more red than 1.jpg
    No profiles attached to JPGs.

    1. Run the action again
    2. While the S4W dialog is open, go to Optimize menu (hamburger button in top right corner) and disable 'Convert to sRGB' option

    The… more

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    4 comments  ·  File Save, Import and Export  ·  Delete…  ·  Admin →
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15. SVG text exportation creates a fragmented code

    All texts I wrote in a drawing, when exported to SVG files, were not anymore consistent: fragments of texts were overlapping each others.
    I opened SVG file using a text reader and I discovered that my texts were unnecessarily fragmented in many parts that finally were badly rebuild in the code.

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    18 votes

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    11 comments  ·  File Save, Import and Export  ·  Delete…  ·  Admin →
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16. I can't comment on the "č" key after the update

    After today's update to version 26.0 I have the same problem with key "č". Others work without a problem.

    More info:
    https://community.adobe.com/t5/illustrator-discussions/i-can-t-comment-on-the-quot-%C4%8D-quot-key-after-the-update/td-p/12473456

    26 votes

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    6 comments  ·  Type, Fonts, Text  ·  Delete…  ·  Admin →
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    Completed (Comments Open)  ·  AdminAnkit Goyal(Illustrator Team) (Admin, Adobe Illustrator) responded

    I am happy to share that we have fixed this bug in our latest release – 26.0.1 which is available worldwide now.

    Going forward, our goal is to fix as many top User-Voice bugs as possible and as frequently as possible. Given the nature of the fixes, some of the bugs will take a longer time to fix, but we are on it.

    You can update to the latest release using Creative Cloud desktop App: https://helpx.adobe.com/in/creative-cloud/help/creative-cloud-updates.html

    Thank you for all the feedback. Keep it coming!

17. Align / distribute spacing applies x10 multiplier in large-canvas document

    Distribute objects doesn't work properly in a large-canvas document. In the example. I applied a spacing of 2 inches, but a x10 multiplier is automatically applied, so the spacing is actually 20 inches.

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    5 comments  ·  Align, Distribute  ·  Delete…  ·  Admin →
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18. SVG export crashes

    Exporting to SVG causes Illustrator 26.2.1 (64-bit) on Window 10 (21H2 19044.1645) to crash. No export is created.

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    7 comments  ·  File Save, Import and Export  ·  Delete…  ·  Admin →
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19. Highlighted selection box not appearing for text

    When I select text, the bounding box appears, but when I select actual letters/words to edit, there is no highlighted/selection box showing me that I am selecting characters and which one. It's like I'm playing a bit of a guessing game: let's see if I actually selected the letters I meant to, fingers crossed!

    The picture attached shows through the character tool module that I've selected two slightly different fonts(same face & size etc, just different weight) but that the text itself doesn't appear to be selected. I've only selected the italicized to the blue text at the bottom of the screenshot.

    FYI I just updated to most recent version of Illustrator according to the creative cloud app.

    When I select text, the bounding box appears, but when I select actual letters/words to edit, there is no highlighted/selection box showing me that I am selecting characters and which one. It's like I'm playing a bit of a guessing game: let's see if I actually selected the letters I meant to, fingers crossed!

    The picture attached shows through the character tool module that I've selected two slightly different fonts(same face & size etc, just different weight) but that the text itself doesn't appear to be selected. I've only selected the italicized to the blue text at the bottom of… more

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    0 comments  ·  Type, Fonts, Text  ·  Delete…  ·  Admin →
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    Completed (Comments Open)  ·  AdminEgor Chistyakov (Admin, Adobe Illustrator) responded

    Please check View > Show Edges command (or hit Cmd+H).

    This also hides a selection of a text, along with lines along the objects’ paths.

20. Pattern swatches behave unexpectedly

    Several mentions on the Illustrator user forum about patterns changing (content or color) when copied/pasted:
    https://community.adobe.com/t5/illustrator/copy-paste-pattern-fill-keeps-pasting-object-with-former-pattern-not-new-pattern/m-p/12140673#M281278

    https://community.adobe.com/t5/illustrator/pattern-glitch/m-p/12141847#M281340

    and one on uservoice that looks similar:
    https://illustrator.uservoice.com/forums/601447-illustrator-desktop-bugs/suggestions/43695972-artwork-containing-any-swatch-is-changing-color-wh

    36 votes

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    36 comments  ·  Colors, Swatches, Patterns  ·  Delete…  ·  Admin →
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    Completed (Comments Open)  ·  AdminAnkit Goyal(Illustrator Team) (Admin, Adobe Illustrator) responded

    I am happy to share that we have fixed this bug in our latest release – 25.4.1 which is available worldwide now.

    Going forward, our goal is to fix as many top User-Voice bugs as possible and as frequently as possible. Given the nature of the fixes, some of the bugs will take a longer time to fix, but we are on it.

    You can update to the latest release using Creative Cloud desktop App: https://helpx.adobe.com/in/creative-cloud/help/creative-cloud-updates.html

    Thank you for all the feedback. Keep it coming!