5941 results found

1. An unknown error occurred when saving AI file

   Since updating to 24.2 on our Macs people are intermittently getting "An unknown error occurred" when trying to save an AI file. We have found in those cases outlining all the fonts will let us save. We are using the latest version of Universal Type Client for our font management.

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   53 votes

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   53 comments  ·  File Save, Import and Export  ·  Delete…  ·  Admin →
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   Need More Info  ·  AdminAnkit Goyal(Illustrator Team) (Admin, Adobe Illustrator) responded

   Hi,
   Thanks for reporting this issue, Illustrator Team really appreciate this.
   We are unable to reproduce this issue in house. We need your help in getting this issue reproducible.
   Kindly provide some video and Test file(Via File→Package) with some steps with which you are facing issue and share with us in a zip file at sharewithai@adobe.com. Please mention the title of this issue as the subject of the mail.
   Please Also let us know if you have been using any 3rd Party plugin while facing this problem.

   Since this is not a generic issue that we can reproduce at our end, we might need someone to look into your machine to figure out what is going on here.
   If yes, then please do let me know about your available time so that I can schedule a connect session accordingly.
   Our time zone is IST (+5:30 GMT).We are available between 8.00 am to 8.00 pm IST.

   Thanks and Regards,
   Ankit Goyal
   Illustrator Team

   Hi,
   Thanks for reporting this issue, Illustrator Team really appreciate this.
   We are unable to reproduce this issue in house. We need your help in getting this issue reproducible.
   Kindly provide some video and Test file(Via File→Package) with some steps with which you are facing issue and share with us in a zip file at sharewithai@adobe.com. Please mention the title of this issue as the subject of the mail.
   Please Also let us know if you have been using any 3rd Party plugin while facing this problem.

   Since this is not a generic issue that we can reproduce at our end, we might need someone to look into your machine to figure out what is going on here.
   If yes, then please do let me know about your available time so that I can schedule a connect session accordingly.
   Our time zone is IST (+5:30 GMT).We are available… more

2. Portrait Mode

   Older versions of Illustrator support Portrait Mode - it seems like CC does not. This is very useful if your main computer is a Microsoft Surface docked in portrait mode or have a secondary monitor in portrait mode, or if using a Surface will on the go you prefer to work in portrait mode. It seems like it would be simple to change as when the Illustrator window is not active it reverts to portrait mode anyway, also my old version (CS4) works just fine in this mode so it has been done before. I've attached a video showing how it works currently and why it is frustrating.

   Older versions of Illustrator support Portrait Mode - it seems like CC does not. This is very useful if your main computer is a Microsoft Surface docked in portrait mode or have a secondary monitor in portrait mode, or if using a Surface will on the go you prefer to work in portrait mode. It seems like it would be simple to change as when the Illustrator window is not active it reverts to portrait mode anyway, also my old version (CS4) works just fine in this mode so it has been done before. I've attached a video showing how… more

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   0 comments  ·  User Interface  ·  Delete…  ·  Admin →
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3. Realtime Preview makes guides and objects without fill and stroke disappear when moving

   In Illustrator 24.1 the real time editing feature makes guides or other objects that have no fill or stroke or an object with a white fill and no stroke disappear when moved.

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   161 votes

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   104 comments  ·  Rendering Issues (GPU, CPU)  ·  Delete…  ·  Admin →
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4. Can't delete artboards

   Can't delete artboards in latest beta with latest macOS beta when using the backspace key and the artboard selection tool.

   2 votes

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   2 comments  ·  Documents and Artboards  ·  Delete…  ·  Admin →
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5. Zero height or width prevents using shape panel to adjust

   If you set a rectangle's height or width to zero in the Shape panel, you cannot change it back again to a non-zero value. The object remains a rectangle, so you can use the UI and a mouse to grab and expand the shape, after which the Shape panel works as expected. (I did not test what happens if you set both dimensions to zero, but this is an edge case in any event, since I discovered it only accidentally because some values in my data set are zero.)

   2 votes

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   1 comment  ·  Properties Panel  ·  Delete…  ·  Admin →
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6. Recolor tool

   The Recolor Tool Appears to be cut off and can't move up. Can someone help with this issue?

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   2 votes

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   1 comment  ·  User Interface  ·  Delete…  ·  Admin →
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7. Live preview of gradient tool is prohibitively slow, esp when gradient is anywhere near an existing Effect.

   Live preview of gradient tool is prohibitively slow, esp when gradient is anywhere near an existing Effect.

   1 vote

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   1 comment  ·  Performance  ·  Delete…  ·  Admin →
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8. Action Does not saving the SPOT Color attribute

   Action Does not saving the SPOT Color attribute.

   WHY IT IMPORTANT?

   All screen printing industry works with same Predefined spot colors, some of them isn’t exist in Pantone solid colors palette (like a White, and a Base) some exist, like a Black, but much more simple to make a custom spot Black color - when you make a color separation and printing films with HOST SEPARATION option on

   So for speed up the process - I’ve decided to make a small & simple action, which will create three predefined custom spot colors: Spot White, Base, and Spot Black. In the replication process lets use a Base just for simplifying the process

   How to replicate this bug:

   1. Create a new action in Default Action Folder
   2. Start recording
   3. create the rectangle somewhere on the artboard
   4. Fill it with any color, and set the outline to none
   5. Go to SWATCHES
   6. Add NEW SWATCH
   7. Name it the BASE, choose 100% Magenta as a color, SPOT COLOR (its important) CMYK color mode
   8. Stop the action record

   Now -1 delete all swatches in tj document (manually) and play the action - you can see the new Spot Swatch will be appeared (with a dot mark in the white triangle in the swatch pictogram)
   Now -2 make a new document, (or left in the old document) it will have a default swatches palette
   Now -3 Run the same action - On my side I see the new swatch but this new swatch isn’t a SPOT, this swatch has a PROCESS type and THIS IS A BUG!
   By the common logic I’m expected to see the new SPOT swatch with 100% magenta.

   Imac Latest Mojave with Newest Illustrator CC

   Action Does not saving the SPOT Color attribute.

   WHY IT IMPORTANT?

   All screen printing industry works with same Predefined spot colors, some of them isn’t exist in Pantone solid colors palette (like a White, and a Base) some exist, like a Black, but much more simple to make a custom spot Black color - when you make a color separation and printing films with HOST SEPARATION option on

   So for speed up the process - I’ve decided to make a small & simple action, which will create three predefined custom spot colors: Spot White, Base, and Spot Black. In the… more

   3 votes

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   0 comments  ·  Actions  ·  Delete…  ·  Admin →
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9. Aligning a group of objects to an artboard

   A bug in Align to Artboard. If I align a group of objects to Horizontal Align Center (to artboard), it's okay. But if the next click is Vertical Align Center (to artboard), all the objects of the group are aligned, not the group, but the seperate objects.

   A workaround is to click somewhere else, and then click the Vertical Align Center. But it looks like a bug to me.

   2 votes

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   4 comments  ·  Align, Distribute  ·  Delete…  ·  Admin →
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10. Eyedropper picks up the wrong values when sampling a filled clipping mask

    I am using Mac OS 10.15.7 and am able to consistently reproduce this bug in both AI CC 2021 but as far back as AI CS5 running in Mac OS 10.6.8

    When a fill is applied to a clipping mask, the eye dropper will pick up incorrect CMYK/RGB values. This is especially problematic when a pure black is replaced by a 4 color process build in the printing industry.

    I would expect to eye drop the exact values applied to the object I've clicked on.

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    8 votes

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    7 comments  ·  Clipping, Intertwine  ·  Delete…  ·  Admin →
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    Done (Available in Beta)  ·  AdminEgor Chistyakov (Admin, Adobe Illustrator) responded

    Hooray, this issue has been fixed in the latest Beta release 29.6.51. Color now gets picked correctly from filled clipping masks now. Please try it and comment back.

11. Color changed automatically

    Posts screenshots of saved files every 3 days. It is a clipboard without any additional work. The color automatically darkens slightly. An ever-increasing problem is causing major problems with our schedules. Please come up with a way to solve it.

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    2 votes

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    1 comment  ·  Colors, Swatches, Patterns  ·  Delete…  ·  Admin →
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12. Clicking an object force drags it wherever my mouse goes

    Anytime I click on an object in Illustrator 25.2 it "sticks" to my cursor. If i'm using my mouse (a Logitech MX Master), it sticks for about 1 second, and drops the object wherever my cursor is positioned. If I use my Macbook's trackpad, it stays stuck until I click again.

    This has made Illustrator completely unusable in every way, and I rely on it for my career. I have no idea what to do, please help me!

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    4 votes

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    13 comments  ·  User Interface  ·  Delete…  ·  Admin →
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13. 配置画像のリンク切れ

    macOS Big Sur ver.11.5.2 Illustrator ver.25.3.1 M1Universal

    intele MacでパッケージをしたデータをIllustrator ver.25.3.1 M1Universalで開くと画像のリンクが全て外れます。
    またリンクフォルダから1つ配置し直すと本来は全て自動的に読み込み再リンクされますが、これもされず全画像リンク処理をしなければなりません。
    改善策をおしえてください。

    3 votes

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    Completed (Comments Open)  ·  0 comments  ·  Images, Links  ·  Delete…  ·  Admin →
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14. Cannot delete or merge duplicate colors

    My Swatches palette has multiple colors of the same name and formula. When I try to merge them, they don't merge.

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    4 votes

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    0 comments  ·  Colors, Swatches, Patterns  ·  Delete…  ·  Admin →
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15. Text disappearing when outlined

    When outlining text in Illustrator, some of the text is disappearing, as though under a clipping mask, The text outlines are present but the text is not visible.
    Turning the fill to overprint stops this happening, but I can't overprint white text....

    I have tried on a brand new file, so there are no formatting issues. The typeface is irrelevant it happens on all types .otf or .ttf...

    Illustrator 25.4.1 on Windows 10 pro 21H1, Build 19043.1165

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    2 votes

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    2 comments  ·  Type, Fonts, Text  ·  Delete…  ·  Admin →
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16. Rotation of a text while Snap to Grid is on

    You can't rotate a text with the Rotate tool when Snap to grid is on.

    Please watch the GIF attached.

    Then try to replicate.

    Open the attached document.
    Enable Snap to Grid.
    Select text.
    Grab Rotate tool.
    Hold Shift (or even do not).
    Try to rotate the text.
    Failure?
    If yes, move it a bit to the side (with snapping still on) and try again.
    Experiment a bit with different positions.

    12 votes

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    Resolved (Comments Open)  ·  0 comments  ·  Type, Fonts, Text  ·  Delete…  ·  Admin →
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17. Live Paint bucket tool preview error

    1. Adobe Illustrator CC 2021 (25.2.1 64-bit) on Windows 10 Home Edition.

    2. After the Live Paint Bucket tool is selected, out of the 3 preview swatches above the pointer, the center one is always wrong / inverted. This bug is consistent when we press the left & right arrow keys on the keyboard to select a swatch. On the other hand, the Swatches panel would reflect the correct option when the Live Paint Bucket tool is in used.

    3. When the Live Paint Bucket tool is selected, the center swatch in the 3 preview swatches should accurately reflect the color option, just like what is selected in the Swatches panel.

    4. Despite the incorrect display of the color in the center of the 3 preview swatches, the Live Paint Bucket does color with the color option selected in the Swatches panel.

    1. Adobe Illustrator CC 2021 (25.2.1 64-bit) on Windows 10 Home Edition.

    2. After the Live Paint Bucket tool is selected, out of the 3 preview swatches above the pointer, the center one is always wrong / inverted. This bug is consistent when we press the left & right arrow keys on the keyboard to select a swatch. On the other hand, the Swatches panel would reflect the correct option when the Live Paint Bucket tool is in used.

    3. When the Live Paint Bucket tool is selected, the center swatch in the 3 preview swatches should accurately reflect the color option, just… more

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    13 votes

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    1 comment  ·  Rendering Issues (GPU, CPU)  ·  Delete…  ·  Admin →
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    Done (Available in Beta)  ·  AdminEgor Chistyakov (Admin, Adobe Illustrator) responded

    The issue is no longer happening in Ai Beta 28.4.0.8

18. exporting PDF files

    You're phasing out eps files. I gather I should now provide logos files in PDF.
    However, I can't export each art board (I use artboards for the variations of the logos I design) as a separate file. I don't believe a client wants a multiple paged PDF for a logo!
    What do you expect our work flow to be?

    2 votes

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    4 comments  ·  File Save, Import and Export  ·  Delete…  ·  Admin →
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19. Illustrator fills trash with "Recovered files"

    Illustrator 2021 on OS X Mojave keeps filling my trash with "Recovered files". So what's going on with it? I don't know what the issue might be as there is no crash or something else. It seems like a bug from Illustrator.

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    5 votes

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    2 comments  ·  File Save, Import and Export  ·  Delete…  ·  Admin →
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20. Symbols in SVG-export flip vertically

    Windows 10, 25.3.1, 64 bit,
    File/Save as/SVG
    I have Symbols, yes, it's a symbol-library for the web, saving them as svg (which is best for editing them further) flips the y-axis.
    This problem was described first in 2014:
    https://stephaniewalter.design/blog/illustrator-messy-export-svg-symbols-moment/

    https://graphicdesign.stackexchange.com/questions/76574/adobe-illustrator-svg-upside-down-transform-matrix

    https://stackoverflow.com/questions/37679919/svg-use-tag-displays-an-svg-icon-upside-down

    Still, no change to this!

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    3 votes

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    2 comments  ·  File Save, Import and Export  ·  Delete…  ·  Admin →
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