Illustrator (Desktop) Bugs
When reporting a bug, please provide a detailed description with the following:
- Details of your operating system
- The version of Adobe Illustrator (desktop)
- The steps you were taking when you experienced the issues
- Your expected result and the actual result
- Upload your Illustrator file or a video (screen recording or gif, this helps us most to reproduce the issue and resolve it)
7465 results found
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Outline mode does not work
I have Illustrator CC, I have tried the work around of Ctrl+E then Ctrl+Y.
Outline mode displays the lines but freeze and won’t allow the color to leave the image or the lines to be manipulated. I’m so fed up how could I possibly use this program professionally, i have looked up the work around and tried Ctrl+E followed by Ctrl+Y and have tried to access through view mode, still no joy. I have shut down and reopened files 8 times and started again three times on new art board. This problem has gone on for two days. I had…2 votes -
Offset Path Won't Work
I am using Adobe Illustrator CC 2018 and can't get negative offset path values to work. I am trying to create an offset path in the negatives in text that I have created outlines on. When I do positive numbers, the offset path gets bigger (as it should) When I do negative offset values, the object is duplicated but at the exact same size. I have tried using the offset path tool from both the 'object' and 'effect' tabs and neither is giving me results. I have also tried negative values ranging from -1 to -16,000... there is no change.
14 votesHi Everyone,
Can you please provide a screenshot or step-by-step details of what you are trying to do. I ask because it’s working fine for me (see attached screenshot; it’s quite possible that I misinterpreted what you are trying to achieve). Could it be that the negative offset you are applying is greater than the size of the object. In that case, it won’t work. Otherwise it should.
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1 vote
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Edit Artboards/Convert a box to artboards Illustrator 18
Why cant Illustrator 18 snap to a box when converting to artboards? Also if you create a box copy it into your library.... then bring it back into illustrator and try to create artboards from it, you get a weird error stating its got a clipping mask or a rotation?
1 vote -
Illustrator 2018 Version 22.1 Opening multiple-page PDF - Artboard Issue
Opened multiple-paged PDF file to show all pages as artboards
Saved file as PDF after editing (another name)
Opened said PDF file and all pages as artboards show up as defaultI'm not able to choose if I want to work with a single page on this PDF anymore?
2 votes -
Illustrator 2018 crashes constantly..
Hey there, fellow Illustrator-People,
since yesterday I'm running into an issue that stops me from making any progress on the project I'm currently working on, without any signs of a logical cause here.
I was trying to open up a few recent files I worked on but Illustrator just straight up closes, without any crash pop-up or illustrator re-opening any of the files when getting started again. It's possible to open up illustrator via the app icon, but not via the files I want to edit. I then checked if other files can be opened, and to my surprise, some…
3 votes -
Window tabs in illustrator glitch can't navigate
I've lost the ability to navigate and manage my tabs in illustrator on MacOS High Sierra 10.13.3. Multiple restarts of my computer have not solved this, please fix this super frustrating glitch!
5 votesHi,
Thanks for reporting the issue and apologies for the inconvenience caused.Does this issue persists even now? If yes , can you please share the specific steps that you were doing,it may help us to reproduce the issue
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Extrude and bevel
Trying to use 3d/extrude and bevel on a mbp 15 and the computer freezes until I cancel. Is it possible the window is showing beyond my screen? (had it connected to a monitor earlier, but restarted 3 times!)
1 vote -
New text box appearing on clicking in current text box
When you click in a text box with the type tool, it'll create a new text box unless you click on the actual word you want to modify. Or if you are trying to add something to the end of your text and click like a millimeter off the letter, it'll create a new text box.
This is super annoying and I'm not quite sure why this function is necessary. It didn't use to be like this until the last update. Please look at this for the next update for those who use a lot of text in Illustrator.
Thank…
11 votesHi,
Apologies for the inconvenience caused to you due to this issue and getting back to you this late.
We are unable to reproduce this issue in house.Can you help the Illustrator team to isolate this issue further so that we can nail this down?
If yes, then please let me know the following:
1)Is this Issue still happening on your machine on Latest version 23.0.3 ?
2)Can you kindly provide Test File via (File→Package)and open Info Panel & provide some video while repeating steps with which you are facing this issue and share with us.
It will help us to understand your issue more clearly and we can investigate this further.Kindly share the requested information at ShareWithAI@adobe.com in a Zip file.
Please mention the title of this issue as the subject of the mail. -
Invisible on a simulated black background
(Illustrator CC5)
When I went to enter some text, The text was invisible, even when I highlighted it1 voteRequest to Contact Support ·
AdminIllustrator Engineering
(Software Engineer, Adobe Illustrator)
responded
Please accept my sincere apology for the inconvenience. Please get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html . Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.
Thanks & Regards,
Raghuveer Singh -
Object drawing error
When I click and drag to draw an object such as a rectangle or ellipse I get a wild error where Illustrator tries to draw all of the intermediary steps in between. I gives me an unknown error, and if you look in the layers palette you can see that it is actually drawing lots of objects rather than the one I'm intending to draw. I have attached a gif of what is happening.
I've been having issues attaching files to this post. Here is a link to a gif of the issue. https://imgur.com/a/gd7ae
0 votesRequest to Contact Support ·AdminIllustrator Engineering
(Software Engineer, Adobe Illustrator)
responded
Please accept my sincere apology for the inconvenience. Please get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html . Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.
Thanks & Regards,
Raghuveer Singh -
Illustrator crashing after latest update
After updating Ai in the desktop app the program crashed on me several times during an afternoon. I worked with the pattern maker tool in one file and manualy in another file. After restarting both Ai and my iMac there is no way to open the files. I get a sign that says "Unable to open drawing". That happens only to the files created after updating. I tried saving as pdf and open the pdf, not working. I tried to open the files on another computer, the same happens. I then placed the pdf in Indesign, saved as a new…
1 vote -
Illustrator 22.1 doesn't store version information in the metadata
In previous versions of Illustrator I could view which version of Illustrator a file was saved as, and the version that created it, in 'Get info' in the Mac finder. For example: 'Version: Saved As v.15 Created by v.22.0.1'. This info now isn't saved with the file as shown on the attached screenshots. For us this was a very useful for checking what version a file had been saved for.
1 vote -
Unselctable and undo glitch
When I go to select a shape or text item sometimes the bounding box disappears. Even when I go to show bounding box (command + Shift + B) the issue isn't resolved. I don't do anything different and it seems to happen randomly. I have to restart illustrator to fix it but sometimes that doesn't.
Once the bounding box disappears I cannot track the type and if I move an item it goes back to its org place.
Additionally, when I hit undo rather than going back one action it will go back 4 or 5 actions. This only happens…
4 votesPlease accept my sincere apology for the inconvenience. Please get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html . Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.
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Opening Files Problem
Not sure what this message means. It started last week.
I would try to open a file, this warning box would pop up, I would press ok and half of my job is missing. Then i would restart illustrator and try it again. Sometimes it takes me 5 times restarting illustrator to get the files to open correctly.1 vote -
Brush settings revert to older ones
Literally the most illogical system. If you change one part of a brush your customizing it reverts to the older one. Worked with this for a couple years and forgot how disappointing it was. MAKE THE PAINTBRUSH TOOL MORE USER FRIENDLY.
1 vote -
svg export for screens distorted
Vectors getting quite distorted creating svgs of logos even with 5 decimal places and no minify. I've had to copy and paste into Sketch then export svgs from there, not ideal at all.
8 votes -
Problem with snap / smart guides
Illustrator 22.1, Max OSX High Sierra 10.13.3
The smart guides are always a little off, unless I zoom a lot.
For example, when I want to cut a path at an intersection, with CC2018, the cut is always a little off.
It happens with many other actions: moving anchor points, clicking on a path end point to continue drawing, adjusting tangents... the smart guides show the correct point, but the action snaps to something else.
See the example below, where I'm trying to continue that red line.
4 votes -
TorqExtension.aip error
When opening Illustrator CC, I get this error on launch:
"The procedure entry point ?getAvailableLocales@Collator@icu@@SAPEBVLocale@2@AEAH@Z could not be located in the dynamic link library icui18n.dll."
This is followed by an error:
"Error loading plugins.
TorqExtension.aip"Please advise how to resolve these errors..
6 votes -
Minor layer color bug
If you have a layer twirled open with a custom layer color and you switch to a new layer color the child objects don't change color in the layer panel. They do show up if you twirl up and down the layer contents.
2 votes
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