7585 results found

1. Crash in Illustrator CC 2018 while using Wacom

   After copy paste selected type tool, rotate tool and then again type tool with wacom. It resulted in crash on my mac.

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   3 comments  ·  Tools  ·  Delete…  ·  Admin →
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   Request to Contact Support  ·  Anish Kumar responded

   I am closing the ticket due to lack of response.
   If your problem is not solved, please get in touch with us at sharewithai@adobe.com or any of the other support channels – helpx.adobe.com/support.html . Please give a reference to this post so that we can identify you.

   Thanks
   Anish Kumar
   Illustrator QE

2. Export as PNG not working in iOS

   V 22.0.1 on iOS thru Creative Cloud will no longer let me Export As PNG or JPG. I've checked for updates and there are none. I've tried a restart on my MacBook Pro and the Creative Cloud. I can't figure out what is wrong. I really need to be able to do this.

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   0 comments  ·  File Save, Import and Export  ·  Edit…  ·  Delete…  ·  Admin →
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3. cant sign in to creative cloud

   i open a project i was working on and and i didn't have the font, it prompted me to sign in to creative cloud and when i did it adobe app tries to open but cant.

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4. BUG: New Window 'aligns' to first window

   Illustrator CC 2018

   When I open a 'New Window' and arrange them tiled or float both windows so that they are both viewable at the same time and then position different views of the document in these two windows, when I start editing text in Window 1 the viewable content in Window 2 'aligns' with the view of Window 1 - why?

   For example, I set Window 1 to view the top of the document and set Window 2 to view the bottom of the document and then when I edit text in Window 1 (top) the view in Window 2 scrolls up to present an 'aligned' view of Window 1.

   Interestingly, if I open up a third New Window, giving all three different views, when I make an edit in Window 1, now Window 3 'aligns' and Window 2 keeps showing the view I originally set.

   Now if I open up a fourth window, giving all different views, then when I make an edit in Window 1 the Window 4 'aligns' the view to Window 1 but Windows 2 and 3 stay put (different and original views I set).

   It appears my installation has some sort of bug which causes two windows to 'align', a bit frustrating.

   I've gone through preferences and have looked for any checkboxes to tick to prevent this behavior but have found no way to prevent this from happening.

   Illustrator CC 2018

   When I open a 'New Window' and arrange them tiled or float both windows so that they are both viewable at the same time and then position different views of the document in these two windows, when I start editing text in Window 1 the viewable content in Window 2 'aligns' with the view of Window 1 - why?

   For example, I set Window 1 to view the top of the document and set Window 2 to view the bottom of the document and then when I edit text in Window 1 (top) the view in Window… more

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   2 comments  ·  User Interface  ·  Delete…  ·  Admin →
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5. Illustrator cc 2018 does not work correctly with the Nvidia GF 610m graphics card.

   The program closes with an error when selecting the brush tool. Is there any solution to this problem? I know about switching to an integrated graphics card, but its performance is very small. I noticed the same thing when working with nvidia in illustrator, the tooltip does not show any hints, just the new dialog for creating a new document does not appear (only the advanced one works or the old one works, I do not know how it is called correctly).

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   1 comment  ·  Rendering Issues (GPU, CPU)  ·  Delete…  ·  Admin →
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6. Bug With Blend tool with check preview mode and text in CC 2018 on Mac and PC

   In Illustrator CC 2018, when you want to modify a shape gradient by passing it in step with check preview mode. The software crashes every time. I tested on PC and Mac with different windows and OS, and each time the software crashes.

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   Request to Contact Support  ·  AdminIllustrator Engineering (Software Engineer, Adobe Illustrator) responded

   Please accept my sincere apology for the inconvenience. Please get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html . Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.

   Thanks & Regards,
   Raghuveer Singh

7. Recolor artwork window stops working shortly after opening (Illustrator CC2018)

   Im using Adobe Illustrator CC 2018 on macOS High Sierra (10.13.2).
   I'm trying to recolor my artwork but the window accessed via Edit colors > recolor Artwork freezes shortly after using it.

   Everything remains responsive except that when I click any part of the window there is no response from Illustrator. I can still move the window around but cannot exit it. The OS doesn't recognize it as a crash (no "not responding" message).

   I've been working on the same document in Illustrator CC 2017, recoloring worked fine in then.

   Any idea how to fix this?

   Thanks for the help in advance.

   Best,
   Milan

   Im using Adobe Illustrator CC 2018 on macOS High Sierra (10.13.2).
   I'm trying to recolor my artwork but the window accessed via Edit colors > recolor Artwork freezes shortly after using it.

   Everything remains responsive except that when I click any part of the window there is no response from Illustrator. I can still move the window around but cannot exit it. The OS doesn't recognize it as a crash (no "not responding" message).

   I've been working on the same document in Illustrator CC 2017, recoloring worked fine in then.

   Any idea how to fix this?

   Thanks for the help… more

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   Completed (Comments Open)  ·  AdminIllustrator Engineering (Software Engineer, Adobe Illustrator) responded

   Hi All,
   We have the fix available in the latest release. Please update Illustrator using Adobe Creative Cloud application to the latest build for version Illustrator CC 23.0.1.
   Please refer to our knowledge base FAQ – https://illustrator.uservoice.com/knowledgebase/articles/1844590 if you face difficulty in update.
   Or get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html

   Warm Regards,
   Raghuveer Singh
   Illustrator Team

8. Illustrator has bugs to support variable font with 3 attributes

   This is a sample font which to demo the variable font has 3 attributes (weight/height/Optical Size).

   If use Illustrator's Character panel to adjust the height attributes, the weight attributes would no work.

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9. Cannot Pan/Scroll with WACOM pen in Open/Save/Place file dialogue windows.

   Cannot Pan/Scroll with Wacom pen in Open/Save/Place type file dialogue windows in mmany if not all of Adobe apps (where every other non-Adobe app I know of does, Apple and other 3rd parties), obviously this pertains to when you've mapped a Wacom pen button to pan/scroll to use in that manner (Wacom settings screen attached).

   What should happen is being able to interact similar to touch omnidirectional swiping which includes vertical mouse-like scrolling when pressing the button and making contact with the pen, as would be expected and Wacom designed it to do.

   What instead happens: Adobe apps interpret this as a Quick Look request on click of whatever file is targeted by cursor at the time. This defers from every system norm elsewhere on macOS, 1st and 3rd party. Never witnessed this in a non-Adobe app. Adobe apps are essentially ignoring the pan/scroll input from Wacom pens, but strangely only in those types of windows, which are standard and common macOS type views otherwise and not unique to Adobe, so the behavior expected is pretty well established.

   Note: This is not unique to Illustrator. This is an Adobe Suite - wide issue. Photoshop, InDesign reflect same unexpected behavior, and I would suspect others if it's a shared thing across the CC suite of apps. That said, in all other app interactivity other than in these window types, the pan/scroll input is respected and behavior is consistent with expectation.

   ...This issue has plagued Adobe products for a long time and is not newly occurring.

   Cannot Pan/Scroll with Wacom pen in Open/Save/Place type file dialogue windows in mmany if not all of Adobe apps (where every other non-Adobe app I know of does, Apple and other 3rd parties), obviously this pertains to when you've mapped a Wacom pen button to pan/scroll to use in that manner (Wacom settings screen attached).

   What should happen is being able to interact similar to touch omnidirectional swiping which includes vertical mouse-like scrolling when pressing the button and making contact with the pen, as would be expected and Wacom designed it to do.

   What instead happens: Adobe apps interpret this… more

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10. Artboard sequence

    Converting Objects to artboards does not match layers sequences.

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11. Black boxes appear on top of anything I draw with the pen tool

    If I try to draw something with the pen tool a black box will cover it, while I can still draw what I want, I can't see what i'm doing which makes it very difficult.
    I've updated illustrator, my laptop, and tried new documents but nothing will change it.

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12. artifacts that shouldn't be there

    I've noticed that sometimes there will remain some random artefacts of after deleting anchors that are ordered in lines or curves around each other.
    It will remain there, can't be selected, and even if the rest of the original form is removed, it still remain.
    It is not shown after rendering the image though.
    It occurs sometimes, and could be disturbing.

    Latest in CC 2018-01

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13. Can’t select tools in tool groups, no dropdowns appear

    When trying to select a tool underneath the main tool, nothing happens. Tools with arrows to select further will not "drop down" so i can select a different tool. So when trying to select the smooth tool from the sharper tool, it doesnt do anything whether i highlight over it or click and hold.

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14. Copy and paste doesn't always work

    Hi,

    I've been experiencing problems with Illustrator. When I copy an object with the ctrl + c button and try to paste them it randomly doesn't work.

    The problem is that I can't replicate it on command. At first I thought it had something to do with the laptop that I used, but it also happens on a freshly installed desktop.

    My version of Illustrator is 22.0.1

    I also checked the copy paste functions under the edit tab, and when I copied something it didn't show the ability to paste it. It could also only have something to do with copying files.

    Hi,

    I've been experiencing problems with Illustrator. When I copy an object with the ctrl + c button and try to paste them it randomly doesn't work.

    The problem is that I can't replicate it on command. At first I thought it had something to do with the laptop that I used, but it also happens on a freshly installed desktop.

    My version of Illustrator is 22.0.1

    I also checked the copy paste functions under the edit tab, and when I copied something it didn't show the ability to paste it. It could also only have something to do with… more

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    62 votes

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    Request to Contact Support  ·  Ashutosh Chaturvedi responded

    Please get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html . Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.

    Warm Regards,
    Ashutosh Chaturvedi | Sr. Quality Engineering Manager – Illustrator

15. Tiny background pixels in top objecting flickering in and out

    In some of my files pixels that are the color of the immediate background of an object will flicker in and out of the object. Zooming in and out changes the regions of the object that are affected, and sometimes it appears as if the object is fine. However, if you then zoom in, the problem resumes.

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    0 comments  ·  Performance  ·  Edit…  ·  Delete…  ·  Admin →
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16. GPU bold fat offset artwork

    I have no idea how to properly name that bug, but here're images.
    This bug, once happened in document, stays at various zoom levels, after switching mode to CPU and back several times, stays after document closed/opened. Even after relaunching AI (he threw an error message also), bug stays!

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    1 comment  ·  Rendering Issues (GPU, CPU)  ·  Delete…  ·  Admin →
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    Resolved (Comments Open)  ·  AdminEgor Chistyakov (Admin, Adobe Illustrator) responded

    No longer happens in latest releases

17. Artboards name disappear after renaming

    After renaming an artboard in the panel, it will return to it's default name eg. , Artboard [x], instead of maintaining the new name.

    AI version: 22.0.1

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    36 votes

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    52 comments  ·  Documents and Artboards  ·  Delete…  ·  Admin →
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    Request to Contact Support  ·  Anish Kumar responded

    I am closing the ticket due to lack of response.
    Please get in touch with us at sharewithai@adobe.com or any of the other support channels – helpx.adobe.com/support.html . Please give a reference to this post so that we can identify you.
    Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.

18. Set Area Type width to larger than 13.888 inches via Type->Area Type Options... dialog

    Though the type tool can draw area type boxes of any size, the width property of the Area Type Options dialog box can only be set up to 13.888 inches. This means that for any wider area type, whenever you change a property within the Area Type Options it will be resized to 13.888 inches wide.

    This is not a new problem as seen in this thread started in 2010: https://forums.adobe.com/thread/701249.

    I often work on area type larger than this seemingly arbitrary limit. If I adjust the columns, gutters, inset or any other property found within the Area Type Options then Illustrator changes the width to 13.888 inches. Then I have to manually correct the width of these area type boxes by dragging the bounding box handles. This often means making an extra object or guides set at the correct width to which I snap the area text.

    The 13.888 inch limit in Area Type Options should be removed!

    Though the type tool can draw area type boxes of any size, the width property of the Area Type Options dialog box can only be set up to 13.888 inches. This means that for any wider area type, whenever you change a property within the Area Type Options it will be resized to 13.888 inches wide.

    This is not a new problem as seen in this thread started in 2010: https://forums.adobe.com/thread/701249.

    I often work on area type larger than this seemingly arbitrary limit. If I adjust the columns, gutters, inset or any other property found within the Area Type… more

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    Completed (Comments Open)  ·  AdminAnkit Goyal(Illustrator Team) (Admin, Adobe Illustrator) responded

    I am happy to share that we have fixed this bug in our latest release – 25.1 which is available worldwide now.

    Going forward, our goal is to fix as many top User-Voice bugs as possible and as frequently as possible. Given the nature of the fixes, some of the bugs will take a longer time to fix, but we are on it.

    You can update to the latest release using Creative Cloud desktop App: https://helpx.adobe.com/in/creative-cloud/help/creative-cloud-updates.html

    Thank you for all the feedback. Keep it coming!

19. Bug saving and opening legacy version 8

    Bug in latest version of Illustrator CC2018
    A file saved as version 8 (eps or ai doesn't matter) can't be reopened in Illustrator CC2018.
    Got this problem since this month (January 2018)

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20. Snap to Point does not work with Text Objects anchors

    Snap to Point used to work on the anchor points of a Text Object. It's broken now.

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