Skip to content

Illustrator (Desktop) Bugs

← Adobe Illustrator

When reporting a bug, please provide a detailed description with the following:

  1. Details of your operating system
  2. The version of Adobe Illustrator (desktop) 
  3. The steps you were taking when you experienced the issues
  4. Your expected result and the actual result
  5. Upload your Illustrator file or a video (screen recording or gif, this helps us most to reproduce the issue and resolve it)

What can we fix in Illustrator (desktop)? Vote or report a bug — one problem per entry, please.

(thinking…)

Enter your idea and we'll search to see if someone has already suggested it.

If a similar idea already exists, you can support and comment on it.

If it doesn't exist, you can post your idea so others can support it.

Enter your idea and we'll search to see if someone has already suggested it.

  • Hot ideas
  • Top ideas
  • New ideas
  • My feedback

7892 results found

  1. Refresh problems in Trim View - Illustrator 24.0

    I'm not sure this is exclusive to GPU, but in Trim View sometimes when working with content, it stops refreshing properly and causing anomalies on screen

    14 votes
    7 comments  ·  Rendering Issues (GPU, CPU)  ·  Admin →
    How important is this to you?
    Completed (Comments Open)  ·  AdminAnkit Goyal(Illustrator Team) (Admin, Adobe Illustrator) responded

    I am happy to share that we have fixed this bug in our latest release – 27.3.1 which is available worldwide now.

    Going forward, our goal is to fix as many top User-Voice bugs as possible and as frequently as possible. Given the nature of the fixes, some of the bugs will take a longer time to fix, but we are on it.

    You can update to the latest release using Creative Cloud desktop App: https://helpx.adobe.com/in/creative-cloud/help/creative-cloud-updates.html

    Thank you for all the feedback. Keep it coming!

    Ankit Goyal

    Illustrator Team

  2. CC 2019 version runs slow!

    For some reason in this 2019 version of the program it chugs and is very slow to move around and work with my files, even if the files are not very large. I usually have to shut the program down and restart to correct the problem. Would like to know if anyone else is having this problem and if someone at Adobe could address this, thank you.

    14 votes
    2 comments  ·  Performance  ·  Admin →
    How important is this to you?

  3. AI doesn't expand folders in File > Scripts when you have over some number of nested folders

    I have 57 folders inside Scripts root folder.
    They are well-organized and have several levels of hierarchy:
    10 general folders containing (or not) files and folders. The deepest level is 3 folders.
    AI ignores folder content at I would say folder 54 and doesn't expand the last three. Clicking won't help.
    Do you have any limitations for nested folders in AI?
    Why it is not documented then?
    Anyway, fix it, please.
    Fix at least something besides your fresh CC 2019 bugs (that you still don't fix).

    14 votes
    0 comments  ·  User Interface  ·  Admin →
    How important is this to you?

  4. Stroke with gradient: overprinting attribute not set

    When a stroke with a gradient is set to overprinting, the overprinting attribute is not set anymore when reopening the file.

    Attached is a screenshot of an example.

    We are using CC 2018 and CC 2017, on Mac OS 10.12, 10.13, 10.14 on various machines.

    14 votes
    8 comments  ·  Effects, Appearance, Graphic Styles  ·  Admin →
    How important is this to you?
    Completed (Comments Open)  ·  AdminAvinash Singh Kotwal (Principal Product Manager, Adobe Illustrator) responded

    I am happy to share that we have fixed this bug in our latest release – 23.0.6 which is available worldwide now.

    Going forward, our goal is to fix as many top User-Voice bugs as possible and as frequently as possible. Given the nature of the fixes, some of the bugs will take a longer time to fix, but we are on it.

    You can update to the latest release using Creative Cloud desktop App: https://helpx.adobe.com/in/creative-cloud/help/creative-cloud-updates.html

    Thank you for all the feedback. Keep it coming!

  5. Unstable CC 2019 in Mojave

    Illustrator CC 2019 on OSX Mojave is completely unstable.
    Ive been working on a few files today, Illustrator crashes within 3mins of working on a file and there is no recovery file, so basically I lose what I am working on. Im now saving every 30 sec anticipating a crash. At first I htought it was a font conflict, so I outlined all of hte fonts. Nope, still crashes. Next I will uninstall Illust CC19 and re-install.

    14 votes
    14 comments  ·  Launch  ·  Admin →
    How important is this to you?
    Request to Contact Support  ·  Ashutosh Chaturvedi responded

    Mojave is a supported operating system since Illustrator version 23.×.
    We request your help. Please get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html . Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.

  6. Illustrator 2019 Crashes on startup

    I've upgraded to the latest Illustrator (2019), but it crashes on startup. I have tried uninstalling it and re-installing it, but it still crashes. I've re-installed it with fresh preferences, e.g. not importing settings from the previous version and it still will not startup. The same thing is also happening to InCopy.??

    Luckily I did not remove the previous version.

    Any idea why this is happening and how to fix it??

    I'm running a MacPro (Late 2013), 3.5 GHz 6-Core Intel Xeon E5, 32GB RAM, AMD FirePro D500 3072 MB, with macOS High Sierra (10.13.6)

    14 votes
    13 comments  ·  Launch  ·  Admin →
    How important is this to you?
    Request to Contact Support  ·  Ashutosh Chaturvedi responded

    Please accept my sincere apology for the inconvenience. Please get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html . Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.

    Warm Regards,
    Ashutosh Chaturvedi | Sr. Quality Engineering Manager – Illustrator

  7. Illustrator loses gradient fills from PDFs, generated in InDesign

    We have an issue with an InDesign PDF Press Quality opened in Illustrator...

    Our InDesign file is OK. The PDF PRESS exported from InDesign is OK.
    Both are showing a gradient type below the black type and print well on our XEROX proofer (see file PDF from InDesign).

    When we open this PDF PRESS in Illustrator, the gradient type below the black type disappear (see file PDF from InDesign opened in Illustrator).
    We tried with regular type and outlined type in InDesign. Same results.

    PDF Press is also attached.

    The workaround was to export the InDesign file as an EPS…

    14 votes
    25 comments  ·  Gradients  ·  Admin →
    How important is this to you?
    Completed (Comments Open)  ·  AdminAnkit Goyal(Illustrator Team) (Admin, Adobe Illustrator) responded

    Hi Everyone,

    The fix has been rolled out and is available in our latest release build – 29.3.0 which is available worldwide now.

    Illustrator will now keep gradient fills applied to objects in imported PDFs, generated by InDesign.

    What’s new in 29.3: https://helpx.adobe.com/illustrator/using/whats-new.html

    You can update to the latest release using Creative Cloud desktop App: https://helpx.adobe.com/in/creative-cloud/help/creative-cloud-updates.html

    Thank you for all the feedback.

  8. Offset Path Won't Work

    I am using Adobe Illustrator CC 2018 and can't get negative offset path values to work. I am trying to create an offset path in the negatives in text that I have created outlines on. When I do positive numbers, the offset path gets bigger (as it should) When I do negative offset values, the object is duplicated but at the exact same size. I have tried using the offset path tool from both the 'object' and 'effect' tabs and neither is giving me results. I have also tried negative values ranging from -1 to -16,000... there is no change.

    14 votes
    6 comments  ·  Tools  ·  Admin →
    How important is this to you?
    Need More Info  ·  AdminVarun Sharma (Sr Product Manager, Adobe Illustrator) responded

    Hi Everyone,

    Can you please provide a screenshot or step-by-step details of what you are trying to do. I ask because it’s working fine for me (see attached screenshot; it’s quite possible that I misinterpreted what you are trying to achieve). Could it be that the negative offset you are applying is greater than the size of the object. In that case, it won’t work. Otherwise it should.

  9. Both Free Transform tool and bounding box treat narrow objects wrong

    I don't use bounding box. It messes with my corner and middle points, it occasionally resizes my art when I just want to drag it by it's side and so on — so I always turn it of.

    When I need to scale anything, I pick up Free transform tool.
    Alas, both of these marker-ish tools have same problem — they treat narrow objects completely WRONG.

    See the file attached.
    For example, I have a perfectly aligned and sized magenta strip.

    First, I try to use Free Transform tool to make it taller. AI transform my path not from the…

    14 votes
    1 comment  ·  Tools  ·  Admin →
    How important is this to you?

  10. Ultra-slow cycling through font names with arrows and focus in Font Family field

    When I try to cycle through font family list with focus set in Font Family field, it takes about 1-2 second for AI CC2018 to change both name and actual font for selected object (but it does it as ultra-fast when you drop down this field!) AI CC2017 does it a bit faster (0.5-1 second).

    14 votes
    0 comments  ·  Type, Fonts, Text  ·  Admin →
    How important is this to you?

  11. Illustrator crashes for no reason multiples times a day

    While using the latest (up to date) version of illustrator CC 2018 on my macbook pro (High Sierra 10.13.1) I get constant crashes on illustrator, forcing me to restart the computer as it freezes and does not recover. These are a few of the instances when this has occured:
    - Changing between an Indesign open window and a Illustrator open window/document.
    - Zooming in/out.
    - Pasting copied objects from another open illustrator project.
    - Moving an object inside a canvas.
    - Creating new canvas in an open document.
    -- and the list goes on

    I use my mac always connected…

    14 votes
    0 comments  ·  Other...  ·  Admin →
    How important is this to you?
    Request to Contact Support  ·  Ashutosh Chaturvedi responded

    I am closing the ticket due to lack of response.
    Please get in touch with us at sharewithai@adobe.com or any of the other support channels – https://helpx.adobe.com/support.html . Please give a reference to this post so that we can identify you.
    Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.

    Warm Regards,
    Ashutosh Chaturvedi | Sr. Quality Engineering Manager – Illustrator

  12. SVG Export Missing XML Encoding Tag

    The latest updates to Illustrator (21.0.1) seems to have removed the all-important encoding tag required by browsers to render SVG appropriately when embedding etc. in an html page.

    It exports the svg without this tag at the beginning of the file.
    <?xml version="1.0" encoding="UTF-8" ?>

    14 votes
    Under Review  ·  14 comments  ·  File Save, Import and Export  ·  Admin →
    How important is this to you?

  13. Font Filter

    Using Adobe Illustrator CC 2018.

    I have the filter on for all font classes but when I click the similar fonts icon "No results found" comes up.

    First image result in CC 2018. Second image result in CC 2017

    14 votes
    3 comments  ·  Type, Fonts, Text  ·  Admin →
    How important is this to you?
    Completed (Comments Open)  ·  Ashutosh Chaturvedi responded

    We have the fix available in the latest release. Please update Illustrator using Adobe Creative Cloud application to the latest build for version Illustrator CC 22.1.
    Please refer to our knowledge base FAQ – https://illustrator.uservoice.com/knowledgebase/articles/1844590 if you face difficulty in update.
    Or get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html

    Warm Regards,
    Ashutosh Chaturvedi | Sr. Quality Engineering Manager – Illustrator
    Adobe. Make It an Experience.

  14. Font point size change

    In the new CC 2018 release, when changing font point sizes, the program registers every keystroke entered in the font size field of the character box. For example, if piece of text is set to size 10, and you want to change it to size 15, entering "15" into the character panel changes the font briefly to size 1, until the 5 is entered and then it changes to 15. When undoing this change using command-z, the it requires two keystrokes to return from 15 to 10, because the first undo returns it to size 1, and the second then…

    14 votes
    6 comments  ·  Type, Fonts, Text  ·  Admin →
    How important is this to you?
    Completed (Comments Open)  ·  Ashutosh Chaturvedi responded

    We have the fix available in the latest release. Please update Illustrator using Adobe Creative Cloud application to the latest build for version Illustrator CC 22.1.
    Please refer to our knowledge base FAQ – https://illustrator.uservoice.com/knowledgebase/articles/1844590 if you face difficulty in update.
    Or get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html

    Warm Regards,
    Ashutosh Chaturvedi | Sr. Quality Engineering Manager – Illustrator
    Adobe. Make It an Experience.

  15. Stroke size goes nuts under 1pt sizes

    When drawing a regular line with pen tool and changing the size of the stroke to less than 1pt, it automatically switches to sizes higher than 1pt.
    For example, if I want my stroke to be 0.5 pt, and if I select it in a dropdown menu, it will automatically turn into 5pt stroke and that will also be applied on the line. Same thing when entering the value manually with the keyboard - entering 0.5 will automatically convert into 5 and change the stroke to be thicker instead of making it thinner. This only started happening in the newest…

    14 votes
    21 comments  ·  Tools  ·  Admin →
    How important is this to you?
    Completed (Comments Open)  ·  Ashutosh Chaturvedi responded

    We have the fix available in the latest release. Please update Illustrator using Adobe Creative Cloud application to the latest build for version Illustrator CC 22.1.
    Please refer to our knowledge base FAQ – https://illustrator.uservoice.com/knowledgebase/articles/1844590 if you face difficulty in update.
    Or get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html

    Warm Regards,
    Ashutosh Chaturvedi | Sr. Quality Engineering Manager – Illustrator
    Adobe. Make It an Experience.

  16. アートボード左上の角に丸が表示される ／ Brush tip shape appears in top-left corner of the artboard

    再現手順
    1. Illustratorを起動して新規ドキュメントを作成する
    2. ブラシパネルでカリグラフィブラシのサムネイルをクリックする
    3. アートボードの左上の角を確認すると、ブラシの先端形状の丸が表示される

    回避策
    - ブラシツールに切り替えてからカリグラフィブラシのサムネイルをクリックすると丸は表示されない
    - 丸が表示された後でも、ブラシツールに切り替えると消える

    一度でもブラシツールに切り替えれば、その後はIllustratorを終了するまで、新たな別のドキュメントを作成してもこの丸は出現しません。

    • MacOS14（Sonoma）+Illustrator2025（29.5）で確認
    • Windowsでも同様の手順で再現するそう
    • これまで再現条件が分からず報告出来なかったが、2022年の時点で既に発生しており、現在まで改善されないままである

    表示が煩わしいのみで特に大きな実害はありませんが、さらに古いバージョンでは発生しなかった不具合です。できるだけ早い解消が望まれます。

    Steps to reproduce:

    1. Create a new document in Illustrator.
    2. In the Brushes panel, click a Calligraphic Brush thumbnail.
    3. A round shape appears in the top-left corner of the artboard.

    Workaround:
    - Switching to the Brush Tool before clicking the brush prevents this.
    - Switching to the Brush Tool after the shape appears will remove it.

    After switching to the Brush Tool once, it won’t appear again during the session.

    Notes:
    - Reproduced on macOS 14 (Sonoma) + Illustrator 2025 (v29.5).
    - Also confirmed…

    13 votes
    1 comment  ·  User Interface  ·  Admin →
    How important is this to you?

  17. “Duplicate Artboards” in the Artboards panel duplicates from the last artboard in the selection

    Illustrator 2025 (29.4)

    When selecting multiple artboards in the Artboards panel and executing “Duplicate Artboards” from the panel menu, the duplication starts from the last artboard in the selection list (i.e., the bottommost among the selected artboards).

    This behavior is unintuitive and differs from previous versions.

    • 2023 (v27.9.6): Duplication starts from the first artboard in the selection (expected behavior)
    • 2024 (v28.7.5): Duplication starts from the last artboard in the selection (unexpected behavior)

    This suggests that the issue was introduced in the 2024 version.

    Steps to Reproduce

    1. Create multiple artboards
    2. In the Artboards panel, select multiple artboards
    3. From the panel menu,…
    13 votes
    0 comments  ·  Documents and Artboards  ·  Admin →
    How important is this to you?

  18. Hand tool is getting stuck in 29.1, massive performance issues

    Since yesterday Illustrator has virtually become unusable to me and I have no idea what happened. I didn't install any new apps.

    The issue is seems to be focused around using spacebar to pan around my document. It gets stuck on the hand tool and the pan itself is laggy. When using the middle button on my mouse, the pan works perfectly though.

    Left clicking on elements and manipulating them is an unsurmountable task with these issues, effectively making Illustrator unusable to me now...

    I really hope someone else is also experiencing this, but I haven't been able to find…

    13 votes
    40 comments  ·  Tools  ·  Admin →
    How important is this to you?

  19. 縦組みテキストの行末にある、縦中横の括弧類のアキが不均衡

    縦組みテキストの中で、行末に縦中横の括弧類を配置することがあります。例えば「100ｇの水にとける物質の質量〔ｇ〕」のような文です。

    その場合〔ｇ〕の"〔"は50%アキ、"〕"は0%アキになり、文がセンターに揃わなくなります。縦組みの縦中横で括弧類が両端にあるとき、両方のアキが0%になるとありがたいです。

    環境

    • macOS 12.7.3(Apple Silicon)
    • Illustrator 2024(28.5.0) この仕様がいつからあるのかわかりませんが、少なくともCS6では再現します。

    再現手順

    1. 縦組みポイント文字に「100ｇの水にとける物質の質量〔ｇ〕」と打つ
    2. 〔ｇ〕に縦中横をかける

    期待する結果

    括弧はそれぞれアキ0%になり、文はセンターに揃います。

    実際の結果

    "〔"は50%アキ、"〕"は0%アキになり、文がセンターに揃わなくなります。

    回避策

    • 文字組アキ量設定をなしにすると各アキは50%になり、ひとまずセンターには揃う
    • 行末に縦中横でない文字を追加すると各アキは50%になり、ひとまずセンターには揃う
    • 行末にカーニング500を追加すると各アキは50%になり、ひとまずセンターには揃う

    添付したファイル

    • tcy_paren.ai
    • tcy_paren.jpg
    • expected_result.jpg
    • actual_result.jpg
    13 votes
    1 comment  ·  Type, Fonts, Text  ·  Admin →
    How important is this to you?

  20. Reshape Tool’s markers don’t conform the Anchor Points, Handle, and Bounding Box Display Size' parameter

    Reshape Tool is a rather hidden tool within Illustrator’s toolbox.
    It never received any updates (as many other tools) in last decades, and got even worse thanks to one specific improvement.

    Illustrator today allows to increase size of anchor points, handle, and other control markers (referred below as just 'markers') with a dedicated parameter in the Preferences > Selection & Anchor Display section). It helps to transform and edit paths on higher DPI displays — a good feature.

    ...but Reshape Tool marks its control points with squares slightly larger than a normal point... a normal point of a smallest marker’s…

    13 votes
    0 comments  ·  Tools  ·  Admin →
    How important is this to you?
1 2 … 20 22 24 … 394 395
  • Don't see your idea?

Illustrator (Desktop) Bugs

Categories

Feedback and Knowledge Base

(thinking…)