7796 results found

1. Attributes Panel shows Overprint for mixed selection

   The Attributes panel shows that a selection of multiple objects is set to Overprint when the selection contains objects that are not set to Overprint. Only if a non-overprinting object is selected prior to the group selection, will the Attributes will correctly show the "-" (Dash) to indicate a mixed selection. See Screenshots attached.

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   Completed (Comments Open)  ·  AdminAnkit Goyal(Illustrator Team) (Admin, Adobe Illustrator) responded

   I am happy to share that we have fixed this bug in our latest release – 25.3.1 which is available worldwide now.

   Going forward, our goal is to fix as many top User-Voice bugs as possible and as frequently as possible. Given the nature of the fixes, some of the bugs will take a longer time to fix, but we are on it.

   You can update to the latest release using Creative Cloud desktop App: https://helpx.adobe.com/in/creative-cloud/help/creative-cloud-updates.html

   Thank you for all the feedback. Keep it coming!

2. Drag-n-drop across documents to locked layer warning

   Please see the animation.

   I have two documents, one with current layer is locked.
   When I try to drag my artwork from other document (in this locked layer, about which I very often don't remember), AI should have said something about 'You are attempting to paste or drag into one or more layers that are locked or hidden. Do you want to unlock and show all appropriate layers?'...

   But in my case it does not.
   I remember seeing it from time to time, but often it stops appearing.
   I have nothing as result, no warning, no message, nothing.
   And it's even worse — when artwork is quite complex, AI TRIES to drag it, PC spins its gears, it takes time, it changes cursor to busy, and then — nothing.

   Kinda related to this:
   https://illustrator.uservoice.com/forums/601447-illustrator-bugs/suggestions/32075545-i-can-t-paste-into-a-new-layer

   And yes, I remember I said this earlier somewhere, but please, make some modal key to maintain coordinates while dragging from one document to other. Dragging is faster than 'Copy+Paste in front', but it's never is done in place. Please, fix this.

   Please, fix everything.

   Please see the animation.

   I have two documents, one with current layer is locked.
   When I try to drag my artwork from other document (in this locked layer, about which I very often don't remember), AI should have said something about 'You are attempting to paste or drag into one or more layers that are locked or hidden. Do you want to unlock and show all appropriate layers?'...

   But in my case it does not.
   I remember seeing it from time to time, but often it stops appearing.
   I have nothing as result, no warning, no message, nothing.
   And it's… more

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   Completed (Comments Open)  ·  AdminAnkit Goyal(Illustrator Team) (Admin, Adobe Illustrator) responded

   I am happy to share that we have fixed this bug in our latest release – 27.1.1 which is available worldwide now.

   Going forward, our goal is to fix as many top User-Voice bugs as possible and as frequently as possible. Given the nature of the fixes, some of the bugs will take a longer time to fix, but we are on it.

   You can update to the latest release using Creative Cloud desktop App: https://helpx.adobe.com/in/creative-cloud/help/creative-cloud-updates.html

   Thank you for all the feedback. Keep it coming!

   Ankit Goyal

   Illustrator Team

3. Preferences reset to default... EVERY time I open Illustrator

   Every time I open Illustrator, all preferences are reset to the defaults. EVERY preference, EVERY time. I've saved custom workspaces, keyboard shortcuts, etc. and those are available to be activated, every time I open the application.
   Using AI CC 2018 (22.0.1) on Windows 7, with Cloud disabled.
   I do NOT have the option to install the latest patch; I don't even have access to menu item "Check for Updates."
   Would be EXTREMELY helpful if Adobe would make the list of fixes for each patch available. I have no way of knowing when there's been an update, or what was patched in any update.
   This is the buggiest version of Adobe software (Illustrator and InDesign) I've ever seen. I've been using ALL the core Adobe apps since their initial release (1980's, 1990's).

   Every time I open Illustrator, all preferences are reset to the defaults. EVERY preference, EVERY time. I've saved custom workspaces, keyboard shortcuts, etc. and those are available to be activated, every time I open the application.
   Using AI CC 2018 (22.0.1) on Windows 7, with Cloud disabled.
   I do NOT have the option to install the latest patch; I don't even have access to menu item "Check for Updates."
   Would be EXTREMELY helpful if Adobe would make the list of fixes for each patch available. I have no way of knowing when there's been an update, or what was patched… more

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   Under Review  ·  AdminEgor Chistyakov (Admin, Adobe Illustrator) responded

   The issues seems to happen again in 28.0 and 28.1

   The team is now aware of the bug.

   Still — please comment and upvote to help the team to get statistics on the magnitude of the problem.

4. Dropdown for stroke width in Appearance says 'mm' when units are 'px'

   AI 22.0.2
   All units are set to 'px'.
   Appearance stroke width dropdown says 'mm'.
   Stroke same dropdown says 'px' all right.

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   Completed (Comments Open)  ·  AdminVarun Sharma (Sr Product Manager, Adobe Illustrator) responded

   Closing this report as this no longer happens in latest versions (24.1.3)

5. Wrong raster exported with combination of mask, gradient and brush

   I have path with a stroke applied to it.
   Stroke is gradient, applied 'within'
   One point of this gradient has opacity 0.
   This path has mask.
   Mask applied as inverted and clipping.
   Inside this mask I have path with dash brush applied to it.

   All of this looks fine inside AI.
   When I export a picture with Save for web (try other exports yourself, I don't use them) — AI doesn't see mask.

   See animation and artwork attached.

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6. Laggy Performance with Rulers turned on

   Enabling rulers degrades AI performance, especially with regards to Smart Guides and object mouseover highlighting.

   The effect is the same whether GPU preview or CPU preview is used.

   Attached is a sample file with a few hundred rectangles.

   With Rulers off, mousing over the objects results in immediate highlighting of every object, and immediate Smart Guide anchor/path annotations.

   With Rulers on, mousing over results in missing highlights - AI can't keep up and only displays highlights and annotations intermittently.

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   7 comments  ·  Performance  ·  Delete…  ·  Admin →
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7. Properties panel does not scale in width

   In Illustrator CC 2018 (Windows), the Properties panel does not scale in width, so it can not be grouped with other panels (when switching, all panels become equal to the Properties panel in width).

   In the transformation section of the object in the Properties panel, you can not change the size proportionally using the Ctrl + Enter shortcut. In the Transformation panel, you can do this.

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8. Could not read file because the plug in did not understand this file

   Not sure what is happening. I was able to open files before but now I receive a message

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   19 comments  ·  Performance  ·  Delete…  ·  Admin →
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   Completed (Comments Open)  ·  AdminRama (Mgr, Software Development, Adobe Illustrator) responded

   Document recovery is now built inside Illustrator to recover incomplete/corrupt documents. Illustrator first tries to fix and open the native Illustrator document, if that fails then the PDF part of the document is recovered if it is available. Illustrator shows message to the user if any of the above attempts fails to recover the document.

9. 表示用に埋込んだ日本語OTFが表示されない

   macOS14.7.2/27inch iMac/i5/32GB/1TB
   Illustrator ver.29.3

   再現手順
   1.新規ドキュメントを開き任意のテキストを入力し日本語OTFフォントを指定する。
   2.「ファイルプレビュー用に許可されたフォントを埋め込む」チェックボックスをONにして保存して閉じる。
   3.指定したフォントをアンインストールする。
   4.先のドキュメントをIllustratorで開く。
   5.プレビュー用に埋め込まれたフォントが表示に利用されない。

   期待する結果
   埋め込まれたフォントを利用してオリジナルの体裁が表示される。

   実際の結果
   ドキュメントのDictionaryに含まれる「Embeded Font Binary Data」にはエンコードされたフォントが保存されるが、ドキュメントを開いた際に利用されない。

   いくつか検証しましたが、WesternフォントやCJKであってもTrueTypeであればプレビュー表示されます。AdobeFontに含まれる日本語フォントやモリサワのOTF等がドキュメントに含められているにも関わらず表示に利用されません。
   フォントのファミリー名やスタイル名の処理に問題があるように思います。

   Translated:
   Steps to reproduce
   1. Open a new document, enter any text, and specify a Japanese OTF font.
   2. Check the "Embed permitted fonts for file preview" checkbox, save, and close.
   3. Uninstall the specified font.
   4. Open the previous document in Illustrator.
   5. The font embedded for preview is not used for display.

   Expected result
   The original appearance is displayed using the embedded font.

   Actual result
   The encoded font is saved in the "Embedded Font Binary Data" included in the document's Dictionary, but is not used when the document is opened.

   I tested several things, and even if it is a Western font or CJK, it will be displayed in the preview if it is TrueType. Japanese fonts included in AdobeFont and Morisawa OTF, etc. are not used for display even though they are included in the document.
   There seems to be a problem with the processing of the font family name and style name.

   macOS14.7.2/27inch iMac/i5/32GB/1TB
   Illustrator ver.29.3

   再現手順
   1.新規ドキュメントを開き任意のテキストを入力し日本語OTFフォントを指定する。
   2.「ファイルプレビュー用に許可されたフォントを埋め込む」チェックボックスをONにして保存して閉じる。
   3.指定したフォントをアンインストールする。
   4.先のドキュメントをIllustratorで開く。
   5.プレビュー用に埋め込まれたフォントが表示に利用されない。

   期待する結果
   埋め込まれたフォントを利用してオリジナルの体裁が表示される。

   実際の結果
   ドキュメントのDictionaryに含まれる「Embeded Font Binary Data」にはエンコードされたフォントが保存されるが、ドキュメントを開いた際に利用されない。

   いくつか検証しましたが、WesternフォントやCJKであってもTrueTypeであればプレビュー表示されます。AdobeFontに含まれる日本語フォントやモリサワのOTF等がドキュメントに含められているにも関わらず表示に利用されません。
   フォントのファミリー名やスタイル名の処理に問題があるように思います。

   Translated:
   Steps to reproduce
   1. Open a new document, enter any text, and specify a Japanese OTF font.
   2. Check the "Embed permitted fonts for file preview" checkbox, save, and close.
   3. Uninstall the specified font.
   4. Open the previous document in Illustrator.
   5. The font embedded for preview is not used for display.

   Expected result
   The original appearance is displayed using the embedded font.

   Actual result
   The encoded font is saved in the "Embedded Font Binary Data" included in the… more

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10. Undo Release Clipping Mask Does Nothing

    I recently noticed that if I unclip an object, by accident or necessity, that I cannot undo the step either through the menu Undo or Command key Undo.

    I can clip and Command-Z to unclip.
    I can manually unclip and Command-Z to reclip.
    If I clip, I Command-z to unclip and then Command + Option + Z to redo my last action and it will properly clip.

    But if I just manually unclip, and then use the Undo command to reclip it like it was? It doesn't work. Nothing happens and it moves on in the history.

    I am on Mac OS X and running Illustrator 29.1.

    I recently noticed that if I unclip an object, by accident or necessity, that I cannot undo the step either through the menu Undo or Command key Undo.

    I can clip and Command-Z to unclip.
    I can manually unclip and Command-Z to reclip.
    If I clip, I Command-z to unclip and then Command + Option + Z to redo my last action and it will properly clip.

    But if I just manually unclip, and then use the Undo command to reclip it like it was? It doesn't work. Nothing happens and it moves on in the history.

    I am on… more

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    5 comments  ·  Clipping, Intertwine  ·  Delete…  ·  Admin →
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    Completed (Comments Open)  ·  AdminAkshaya Saxena (Admin, Adobe Illustrator) responded

    This issue has been fixed and released with Illustrator latest release - 29.2

    
    

    Please update to latest version from Creative Cloud Desktop.

11. Broken overprint preview in 28.7.1

    Hi, the overprint preview is broken in the newest version of illustrator.

    I have describved the issue in ttopic:
    https://community.adobe.com/t5/illustrator-discussions/illustrator-dosent-show-difference-in-previwe-mode-between-100-black-and-40-30-30-100-black/td-p/14857743

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    Completed (Comments Open)  ·  AdminAkshaya Saxena (Admin, Adobe Illustrator) responded

    We have fixed this issue in 29.0 (MAX) and 28.7.2 releases.

12. When a group is set as a key object inside of the ungrouped isolation, Distribute Spacing treats some other groups as ungrouped

    1. Open the test file
    2. Isolate the group
    3. Select all
    4. Ungroup — now you have just <Objects> as the last step of isolation
    5. Click the leftmost group once with the Selection tool to make it the key
    6. Press Horizontal Distribute Space button in Align panel Ai will treat the last group as if it is ungrouped — but it is not!

    Why do I do this at all? To distribute all objects inside of a group.
    I can’t do this when it is grouped, so I select it first, then isolate (to avoid interaction with anything else on canvas), then ungroup this larger group — because otherwise Ai won’t allow me to distribute, because all selected children = the group selected. So I want to ungroup, distribute and then group back... but the bug forces me to undo and exit the isolation. Not cool.

    1. Open the test file
    2. Isolate the group
    3. Select all
    4. Ungroup — now you have just <Objects> as the last step of isolation
    5. Click the leftmost group once with the Selection tool to make it the key
    6. Press Horizontal Distribute Space button in Align panel Ai will treat the last group as if it is ungrouped — but it is not!

    Why do I do this at all? To distribute all objects inside of a group.
    I can’t do this when it is grouped, so I select it first, then isolate (to avoid interaction with anything else on canvas), then ungroup… more

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    0 comments  ·  Align, Distribute  ·  Delete…  ·  Admin →
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13. Add an option for the Transform effect to use visible bounds of a clipping object

    Transform effect is one of the most powerful thing Ai has, compared to whole Repeats functionality. It’s versatile, it works with anything (unlike Repeats).

    It has some flaws though, and one of them is the fact it always operates on the overall bounds of the objects, even if it is clipped. It can be useful for some cases, but most of the time we treat objects differently.

    Check the image attached.
    This combination of effect options applied to a clipped ellipse should produce a result like the green one at thee right... instead, the object is reflected from the right side of the circle inside, not the mask!

    At the same time, if one decides to flip it from it’s left edge — Ai should not do it from the bounds of the clipping mask, the way it does now, but the circle!

    Again, both can be useful.
    So — please make it as an option!

    Transform effect is one of the most powerful thing Ai has, compared to whole Repeats functionality. It’s versatile, it works with anything (unlike Repeats).

    It has some flaws though, and one of them is the fact it always operates on the overall bounds of the objects, even if it is clipped. It can be useful for some cases, but most of the time we treat objects differently.

    Check the image attached.
    This combination of effect options applied to a clipped ellipse should produce a result like the green one at thee right... instead, the object is reflected from the right… more

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    0 comments  ·  Effects, Appearance, Graphic Styles  ·  Delete…  ·  Admin →
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14. Words get broken when hyphenation is off with no hyphens

    Illustrator (since a long ago) has a habit of breaking words in area type texts when it should not. Take a look at the test file and watch the attached GIF.

    As you can see, the second word is a long one, and Ai for some reason breaks it — although Hyphenate is off (and the language is properly chosen).

    No hyphen also is displayed at the end of the line, the word is just split.

    If we toggle the Composer from Single-Line to Every-Line, Ai at first correct the tracking and fits the word... but once the container is resized, it gets broken again... and sometimes, when nothing else is done, it gets recalculated again! ...but sometimes not, and it’s even worse, because non-reliable.

    InDesign does it properly, whatever composer is chosen, whatever language.
    No hyphenation should mean NO hyphenation. Words should break like this only when a container width is smaller than the word — and you can see it’s not the case here.

    Works the same on Mac and Windows.

    Illustrator (since a long ago) has a habit of breaking words in area type texts when it should not. Take a look at the test file and watch the attached GIF.

    As you can see, the second word is a long one, and Ai for some reason breaks it — although Hyphenate is off (and the language is properly chosen).

    No hyphen also is displayed at the end of the line, the word is just split.

    If we toggle the Composer from Single-Line to Every-Line, Ai at first correct the tracking and fits the word... but once the container is… more

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    6 comments  ·  Type, Fonts, Text  ·  Delete…  ·  Admin →
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    Under Review  ·  AdminEgor Chistyakov (Admin, Adobe Illustrator) responded

    It turns out the file in the original report has a singular Latin 'o' mixed into the Cyrillic text, and this makes it break without a hyphen.

    The font team notifies that Unicode standart prescribes to not break between two scripts that use spaces as word breaks, so this problem can fixed sometimes later, when the team revises their reflow strategy.

    As for now, be notified it’s a very narrow case, and is a good sign that your text has homoglyphs in it.

15. Illustrator 2023 (27) Crashes When Moving/Dragging

    All versions (27 on) have been crashing when I try to drag/move a group or selection of items. This seems to happen more when I am moving in small increments or if I'm zoomed in, but can happen when I am zoomed out and moving a larger distance as well. Any attempt to drag items from one area to another seems to cause a crash! I have been using Illustrator 27.2, on a 64GB M1 Max MacBook Pro, running Ventura 13.1. I use a Wacom Intuos Pro tablet that is updated to the latest drivers.

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    18 comments  ·  Performance  ·  Delete…  ·  Admin →
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16. 「上弦・下弦」の意味が逆

    効果>ワープ>上弦・下弦
    こちらの「上弦・下弦」の意味が逆
    誤訳ではないでしょうか

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    5 comments  ·  User Interface  ·  Delete…  ·  Admin →
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    Completed (Comments Open)  ·  AdminAnkit Goyal(Illustrator Team) (Admin, Adobe Illustrator) responded

    I am happy to share that we have fixed this bug in our latest release – 27.3.1 which is available worldwide now.

    Going forward, our goal is to fix as many top User-Voice bugs as possible and as frequently as possible. Given the nature of the fixes, some of the bugs will take a longer time to fix, but we are on it.

    You can update to the latest release using Creative Cloud desktop App: https://helpx.adobe.com/in/creative-cloud/help/creative-cloud-updates.html

    Thank you for all the feedback. Keep it coming!

    Ankit Goyal

    Illustrator Team

17. Export PSD is aborted with error

    When exporting Illustrator documents to PSD via Export As…, documents that would succeed with JPEG or PNG stop with an error.

    The error dialog appears twice, and the messages are as follows
    1. Unable to export at this resolution. Please lower the resolution and try again.
    2. The operation cannot complete because of an unknown error. [RES!]

    
    

    The generated image is 4px in total and the resolution is not too high.

    Environment:

    • Illustrator 2022 (26.5.0)
    • macOS 11.6.8

    The same error occurred when I tried with Illustrator CS6.

    Steps to reproduce:

    1. open the attached file 16383.ai
    2. Select [File > Export > Export As… > Photoshop (psd)]
    3. Specify a resolution to 288ppi

    Expected result:

    Successful export.

    Actual result:

    Aborted with an error.

    Workaround:

    • Move Ruler Origin closer to the artboard.
    • Move the artboard closer to Ruler Origin

    In 16383.ai, Ruler Origin is at the origin of the canvas (16383 x 16383) and the artboard is at the right edge of the canvas. In PSD export, the following values are expected to cause errors because they exceed the limits.

    Coordinates of the right edge of the artboard 16383 * (output resolution 288ppi / original resolution 72ppi) = 65532
    

    It would be correct to rely on the width and height of the artboard, rather than the coordinates of where it is placed.

    Export PSDがエラーで中止される

    Illustrator書類をExport As…経由でPSD書き出しすると，JPEGやPNGで成功するような書類がエラーで止まる。

    エラーのダイアログは2回出て，メッセージの内容は次の通り。
    1. Unable to export at this resolution. Please lower the resolution and try again.
    2. The operation cannot complete because of an unknown error. [RES!]

    
    

    生成される画像は合計4pxであり，解像度が高すぎることはない。

    環境：

    • Illustrator 2022 (26.5.0)
    • macOS 11.6.8

    CS6で試しても同じくエラーが起こる。

    再現手順：

    1. 添付のファイル16383.aiを開く
    2. [File > Export > Export As… > Photoshop (psd)] を選ぶ
    3. 解像度288ppiを指定する

    期待する結果：

    書き出しに成功する。

    実際の結果：

    エラーで中止される。

    回避策：

    • ルーラーの原点をアートボードの近くに寄せる
    • アートボードをルーラーの原点の近くに寄せる

    16383.aiではルーラーの原点がカンバス（16383 × 16383）の原点，アートボードはカンバスの右端になるよう加工してある。PSD書き出しでは次の数値がリミットを超えるためにエラーが起こると予測される。

    アートボードの右端の座標16383 x (出力解像度288ppi / 原寸解像度72ppi) = 65532
    

    アートボードの置かれている位置の座標でなく，幅と高さに依存するのが正しいのではないでしょうか。

    When exporting Illustrator documents to PSD via Export As…, documents that would succeed with JPEG or PNG stop with an error.

    The error dialog appears twice, and the messages are as follows
    1. Unable to export at this resolution. Please lower the resolution and try again.
    2. The operation cannot complete because of an unknown error. [RES!]

    
    

    The generated image is 4px in total and the resolution is not too high.

    Environment:

    • Illustrator 2022 (26.5.0)
    • macOS 11.6.8

    The same error occurred when I tried with Illustrator CS6.

    Steps to reproduce:

    1. open the attached file 16383.ai
    2. Select [File >… more

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    0 comments  ·  File Save, Import and Export  ·  Delete…  ·  Admin →
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18. ファイル→書き出しにてJPEGを書き出す際、圧縮方式が選択したものと異なる場合がある

    Windows10/21H1 Adobe IllustratorCC 26.0.3

    問題が発生したときに実行していた手順
    1.アートワークをアートボード上に作成する。
    2.ファイル→書き出し→書き出し形式を選択しJPGを選択する。
    3.ダイアログ上で圧縮方式を「ベースライン（最適化）」を指定しJPEGファイルを書き出す。
    4.書き出されたJPEGファイルは圧縮方式がプログレッシブになっている。

    想定していた結果
    指定したベースライン（最適化）でJPEGファイルが作成される。

    実際の結果
    圧縮方式がプログレッシブにて書き出される。

    この症状はWindows版のみで起こるようです。また、書き出し状態が異なるケースも見られるようなので他のパラメータによる影響を受けている可能性も残ります。
    わたしが検証したファイル３種類を添付します。それぞれがファイル名に付けた圧縮形式で書き出しを行っていますが、バイナリデータを見てもベースライン最適化とプログレッシブのマーカーが入れ替わっている状態です。
    この問題については以下のスレッドをご参照下さい。

    https://community.adobe.com/t5/illustratorフォーラム-discussions/illustratorでjpeg書き出しするとプログレッシブになる/m-p/12795818#M27679

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    Under Review  ·  2 comments  ·  File Save, Import and Export  ·  Delete…  ·  Admin →
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19. Dashed line not working

    I have the latest build of Illustrator 2021 for macOS Big Sur. When I try to apply the dashed line feature to lines or shapes, the effect does not show up. It’s as if I never clicked it. What’s going on here? I’ve never experienced this in past versions of Illustrator. I even tried deleting my preferences. Still nothing. This is so frustrating!

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    13 comments  ·  Strokes  ·  Delete…  ·  Admin →
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    Need More Info  ·  AdminAnkit Goyal(Illustrator Team) (Admin, Adobe Illustrator) responded

    Hi,

    Thanks for reporting this issue.
    Unfortunately we are not able to reproduce this issue.
    Could you please provide a video, test file or steps of the workflow with which you are facing this issue and share with us. Kindly share the above with us in a Zip file at sharewithai@adobe.com . Please mention the title of this issue as the subject of the mail.

    Regards,
    Ankit Goyal
    Illustrator Team

20. Illustrator RulerUnits returns Unknown for 'Feet' and 'Feet and Inches'

    Illustrator recently added 'Feet' and 'Feet and Inches' to the available ruler units; however, when a user selects one of these units, the scripting side returns 'RulerUnits.Unknown' for 'activeDocument.RulerUnits'.

    For scripting, the corresponding 'RulerUnits.*' value should be added so that developers can respond to the selected units.

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    5 comments  ·  SDK and Scripting  ·  Delete…  ·  Admin →
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    Completed (Comments Open)  ·  AdminAnkit Goyal(Illustrator Team) (Admin, Adobe Illustrator) responded

    I am happy to share that we have fixed this bug in our latest release – 27.1.1 which is available worldwide now.

    Going forward, our goal is to fix as many top User-Voice bugs as possible and as frequently as possible. Given the nature of the fixes, some of the bugs will take a longer time to fix, but we are on it.

    You can update to the latest release using Creative Cloud desktop App: https://helpx.adobe.com/in/creative-cloud/help/creative-cloud-updates.html

    Thank you for all the feedback. Keep it coming!

    Ankit Goyal

    Illustrator Team