Illustrator (Desktop) Bugs
When reporting a bug, please provide a detailed description with the following:
- Details of your operating system
- The version of Adobe Illustrator (desktop)
- The steps you were taking when you experienced the issues
- Your expected result and the actual result
- Upload your Illustrator file or a video (screen recording or gif, this helps us most to reproduce the issue and resolve it)
8187 results found
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Keyboard doesn't register a shortcut
In Adobe InDesign and Photoshop you can assign any key on an international keyboards to any function.
Illustrator do not recognize international keyboards. You may register but it won’t work.
What a shame since it's the oldest app in the family.2 votes -
Exporting SVG 1.2 Tiny gives a metadata / namespaces error
I use Illustrator CC 2017 21.1.0.
When exporting an Illustrator document to SVG 1.2 tiny and open in Dreamweaver CC2017 or another editor I receive an error on the Illustrator metadata / namespaces like:
<!-- Generator: Adobe Illustrator 21.1.0, SVG Export Plug-In . SVG Version: 6.00 Build 0) -->
<!DOCTYPE svg [
<!ENTITY ns_extend "http://ns.adobe.com/Extensibility/1.0/">
<!ENTITY ns_ai "http://ns.adobe.com/AdobeIllustrator/10.0/">
<!ENTITY ns_graphs "http://ns.adobe.com/Graphs/1.0/">
<!ENTITY ns_vars "http://ns.adobe.com/Variables/1.0/">
<!ENTITY ns_imrep "http://ns.adobe.com/ImageReplacement/1.0/">
<!ENTITY ns_sfw "http://ns.adobe.com/SaveForWeb/1.0/">
<!ENTITY ns_custom "http://ns.adobe.com/GenericCustomNamespace/1.0/">
<!ENTITY ns_adobe_xpath "http://ns.adobe.com/XPath/1.0/">
]>
I have exported with the following settings in Illustrator, see attachment2.
Look forward to hear from you.
Regards,
Ed Boon
Visioned.net2 votesI am closing the ticket due to lack of response.
Please get in touch with us at sharewithai@adobe.com or any of the other support channels – helpx.adobe.com/support.html . Please give a reference to this post so that we can identify you.Thanks
Anish Kumar
Illustrator Team -
GPU Performance stops working when enabled
Illustrator 21.1.0 (64-bit)
GPU Performance shuts off whenever I open a file. I have to close the file, turn off GPU Performance (yes, turn it OFF in preferences), then turn it ON again, then reopen my file to get it working again. I've been complaining about this for months, and Adobe has ignored my complaints. All updates including drivers have been installed and I've completely removed and reinstalled Illustrator.
2 votesPlease get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html . Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.
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User guide correction
Customer support asked that I make this post via their twitter account. I found that the content in the user guide identifying the various symbols and marks of the swatch panel is not accurately labeled. E and F are wrong. They should say LAB and RGB but they instead are calling the icons CMYK AND RGB. Could be highly confusing those just learning the software. Thanks!!
2 votes -
Illustrator doesn't find color profile, which are shown in Indesign
Hi everybody,
I installed an eci color profile (pso-coated_v3) on my windows 10 computer (right-mouse-click, then install). In Photoshop CC and Indesign CC everything is fine, so it is installed correctly. But the new profile isn't shown in Illustrator CC.
I reopened Illustrator and also de- and reinstalled it...
Does anybody has got an idea, why the new profile doesn't show in in the color-settings of Illustrator?
Thanks a lot!
Best wishes
Rene2 votesAn installed color profile can be accessed and used like this:
Edit > Color Settings: Working Spaces, CMYK: choose the profile you need.
Then go to Edit > Assign Profile and set it.
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Can't create new artwork
new button and menu item just start dialog box so can't create any new artwork from scatch
2 votes -
Application crash when copy/pasting SVG paths
I have several logos that were created in Inkscape and saved in SVG format that I now need to edit in Illustrator. However even after re-saving them as AI files, any attempt to copy/paste any part of the SVG paths from the logo results in an immediate application crash.
Adobe Illustrator CC (latest) Windows 10 64bit
Steps:
1. Open the attached AI file (which was converted from SVG by opening then saving in Illustrator).
2. Select any part of the logo.
3. Copy using Edit -> Copy or CTRL+C
4. Paste using Edit -> Paste or CTRL+V
5. The application…2 votesPlease get in touch with us at sharewithai@adobe.com or any of the other support channels.
Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here. -
Appearance pallet, 2 top stacks always expand, after use Type Tool
Illustrator 22.0.0 72@102345, Illustrator 21.1.0 and all previous CC versions
Steps:
1. Open Illustrator, new document
2. Open Appearance Palette (Shift+F6)
3. Collapse all stacks in Appearance Palette (if they expanded)
4. Choose Type Tool
5. Use Type Tool in any place of document
6. ESC and Click any place of documentExpected result:
Appearance Palette Stacks remain minimized (folded)Actual result:
2 top Appearance Palette Stacks are expand (unfolded)2 votes -
Windows Explorer freezes when Saving As PDF
- Fresh install of Windows 10 Pro. Fully up-to date (as of Feb. 27, 2026). DXdiag attached.
- Illustrator 30.2.1 (64-bit) ** Only Illustrator and Photoshop installed (via Creative Cloud application)
- Open AI file
- Save as.. PDF
- Choose a PDF option, click Save
- Click Windows Start Menu icon (or any other icon on the task bar) - Windows task bar (explorer.exe) will be unresponsive
- To remedy, Ctrl-Alt-Del and open Task Manager -> Right-click Windows Explorer -> Restart
I literally have to do this every time I start Illustrator. It then seemingly stay stable for awhile, but then will randomly lock up Windows…
1 vote -
Problema de visualización
tengo este error en illustrator, un problema visual (capa de color rosa) que aparece
macOs monterrey 12.7.6.
Versión illustrator: 29.8.4-
Captura%20de%20Pantalla%202026-02-27%20a%20la(s)%2012.14.25%20p.m..png 121 KB -
Captura%20de%20Pantalla%202026-02-27%20a%20la(s)%2012.14.25%20p.m..png 121 KB -
Captura%20de%20Pantalla%202026-02-27%20a%20la(s)%2012.14.06%20p.m..png 60 KB -
Captura%20de%20Pantalla%202026-02-27%20a%20la(s)%2012.14.06%20p.m..png 60 KB -
Captura%20de%20Pantalla%202026-02-27%20a%20la(s)%2012.08.33%20p.m..png 1441 KB
1 vote -
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Problem mit verknüpften Bildern in platzierten Illustrator-Dateien seit Update 30.2.1
Seit dem Update von Adobe Illustrator auf Version 30.2.1 tritt ein Problem im Umgang mit platzierten Verknüpfungen auf, das zuvor nicht vorhanden war.
Beschreibung des Problems:
Wenn in einer Illustrator-Datei ein Bild platziert und als Verknüpfung (nicht eingebettet) eingefügt wird und diese Illustrator-Datei anschließend wiederum in eine zweite Illustrator-Datei platziert oder eingebettet wird, erscheint das verknüpfte Bild aus der ersten Datei in der zweiten Datei nicht mehr.
Das Bildfeld bleibt leer, obwohl die Verknüpfung korrekt vorhanden ist.
Erwartetes Verhalten (wie in früheren Versionen):
In vorherigen Illustrator-Versionen wurden verknüpfte Bilder innerhalb einer platzierten .ai-Datei korrekt angezeigt, auch wenn diese Datei in…1 vote -
Artboard Fill Color Resets to Transparent when Saved to Cloud (.aic)
- Windows 11
- 30.2.1
- Create an .ai document and change the fill color of an artboard. Save it locally (still .ai). Close and Reopen it and observe the fill color is the same. Now save that document to the cloud (.aic). Close and Reopen it and observe the fill color is reset to transparent.
- I expect the artboard fill color to stay the same when saving as an .aic, just like it does as an .ai
- Attached
I tried to troubleshoot it through the Illustrator Discord channel - https://discord.com/channels/634884897185595412/637037500451258369/1476316280947474583
1 vote -
Scroll wheel crash
Logitech MX Master 2S mouse scroll wheel has stopped functioning in latest versions of AI. Currently hanging and crashing.
Latest Windows, Latest AI. Latest nvidia driver.
Asuswrx90, AMD7965, 256 QVL RAM, 5090Founders, Samsung 9100 m2 OS/CACHE/Storage drives
Expected: smooth scroll
Actual: App hangs for 2 seconds.
GPU accelleration settings on or off make no difference.
I suspect it is a logitech driver issue but a basic bit of mouse functionality in very very common hardware should not be happening.1 vote -
Free Transform resets frame after each use
If it was the only problem... Have you ever tried to "free transform" an object like you can do it with Photoshop in a breeze ? Free Transform tool (Free Distort) resets the handles to the rectangular bounding box after each handle drag! Super convenient to adjust a deformation! But did Adobe internally have the distortion tools proposed in Illustrator tested? there are 3 or 4 but all are tedious to use and very incomplete. Please, Adobe, put all this in the trash and replace these useless things with a single tool effective and intuitive... exactly like the "free transform"…
1 voteIllustrator today properly keep the Free Transform frame deformed after each use, until you destroy the group it creates.
If you still have problems with the way it works — please comment back.
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Offset Path creates notches
Certain paths with certain Offset Path values create these.
Usually it’s a rather small value, but this sometimes happens with larger ones.There are other related problems with Offset Path:
1. Stroke displaying incorrectly and Offset Path broken — http://illustrator.uservoice.com/forums/601447/suggestions/39059872
2. Offset Path with small values (or Inside / Outside strokes) results in skewed lines — http://illustrator.uservoice.com/forums/601447/suggestions/394259591 vote -
Changing the Japanese font in the Type tool does not update it.
macOS Tahoe 26.2
Adobe Illustrator (Desktop version) 30.2.1Changing the Japanese font in the Type tool does not update it.
This occurs even when "Enable missing glyph protection" is initially set to OFF and no other settings are changed.This does not occur in macOS Vetura13.7.8
1 vote -
Vorschaubilder verschwinden im Bridge
Hallo, ich habe folgendes Problem mit Illustrator (30.2.1) und Bridge (16.02.23) auf einem Windows Rechner mit 64GB Ram, Windows 11 Pro und eine RTX 3060 Ti.
Wenn ich momentan im Illustrator eine Datei speichere zweig mir Bridge diese Datei nicht mehr korrekt an.
Beispiel:
- Normal war die Anzeige in Bridge wie Bild01.jpg
- die geöffnete Datei im Illustrator wo alles stimmt ist wie Bild02.jpg, alle Verknüpfungen sind intakt
- ändere ich in der Datei nur das Darum und speichere, ist nun die Anzeige im Bridge wie im Bild03.jpg daher zusammen wie Bild04.jpgÖffne ich die Datei im Illustrator ist…
1 vote -
Images Missing After Reopening Adobe Illustrator File
Hello Adobe Illustrator Community,
I would like to report an issue we have been experiencing with Adobe Illustrator that has caused serious problems in our production workflow.
Issue Description:
Images that were properly embedded in Adobe Illustrator files go missing after the files are closed and reopened. The images are not corrupt, and their resolution is below 500 PPI. However, upon reopening the AI file, some embedded images disappear completely.This issue does not occur in all Illustrator files; it happens randomly across different files, making it difficult to predict or prevent.
Impact:
This problem has caused losses for our…1 vote -
Frozen Libraries Panel in Illustrator 30.1
This has happened to me in various CC programs, but Ilustrator is the one most persistent. Basically I have Illustrator open most of the day and am switching between various apps in my workflow. Most commonly, when I return to Illustrator after it has been open for a while the CC library panel will be frozen. I am unable to click on anything in there, and if I resize the panel it distorts the contents. Sometimes the panel is partially frozen and I find out by trying to apply a color swatch, but instead the click opens a graphic asset…
1 vote -
Bug Graphic Display Corruption Issue (Pixel Artifacts on Screen Only)
Windows 11 Pro 25H2 build 26200.7705
Intel i7-14700
Memory 32 GB
AMD Radeon RX 7600 8 GB
Storage 2 TB
Illustrator 30.1 (64bit)
We are experiencing a display issue when opening RGB graphic files. The content appears corrupted on screen, showing scattered or smeared pixel artifacts.
In some cases, the issue is reduced or temporarily disappears when zooming in/out or scrolling the canvas. However, the problem is purely visual and does not affect the actual file data.
When the file is saved or printed, the output is correct and shows no abnormalities.
Please refer to the attached images for detailed…
1 vote
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%252012.08.33%2520p.m..png){kind=link}
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