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Illustrator (Desktop) Bugs

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When reporting a bug, please provide a detailed description with the following:

  1. Details of your operating system
  2. The version of Adobe Illustrator (desktop) 
  3. The steps you were taking when you experienced the issues
  4. Your expected result and the actual result
  5. Upload your Illustrator file or a video (screen recording or gif, this helps us most to reproduce the issue and resolve it)

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8202 results found

  1. Illustrator window shrinks, size not big enough, can't open the illustration

    When I try to open a document from my drive, I get a pop-up window that says: Can't open the illustration. There is not enough room for the window; increase document area and try again.

    I've only had this issue since the last update. What can I do to fix this?

    14 votes

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    18 comments  ·  User Interface  ·  Admin →
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  2. Illustrator loses gradient fills from PDFs, generated in InDesign

    We have an issue with an InDesign PDF Press Quality opened in Illustrator...

    Our InDesign file is OK. The PDF PRESS exported from InDesign is OK.
    Both are showing a gradient type below the black type and print well on our XEROX proofer (see file PDF from InDesign).

    When we open this PDF PRESS in Illustrator, the gradient type below the black type disappear (see file PDF from InDesign opened in Illustrator).
    We tried with regular type and outlined type in InDesign. Same results.

    PDF Press is also attached.

    The workaround was to export the InDesign file as an EPS…

    14 votes

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    25 comments  ·  Gradients  ·  Admin →
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    Completed (Comments Open)  ·  AdminAnkit Goyal(Illustrator Team) (Admin, Adobe Illustrator) responded

    Hi Everyone,

    The fix has been rolled out and is available in our latest release build – 29.3.0 which is available worldwide now.

    Illustrator will now keep gradient fills applied to objects in imported PDFs, generated by InDesign.

    What’s new in 29.3: https://helpx.adobe.com/illustrator/using/whats-new.html

    You can update to the latest release using Creative Cloud desktop App: https://helpx.adobe.com/in/creative-cloud/help/creative-cloud-updates.html

    Thank you for all the feedback.

  3. Combining Unicode Diacritical characters aren’t displayed

    Text: pe̍h
    Visible when choosing a font, not visible on canvas.
    Adobe Illustrator Version: 22.0.1 (macOS)

    14 votes

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    13 comments  ·  Type, Fonts, Text  ·  Admin →
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  4. Adobe Illustrator Hidden Layers Show In InDesign

    When layered files are placed from Illustrator into InDesign, the files in InDesign show the Illustrator hidden layers. If you're not careful, the files can be presented incorrectly. The only fix I have seen is to resave the Illustrator file, then delete and import the image again in InDesign with the layer options selected. Review each layer before confirming the image placement.

    14 votes

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    13 comments  ·  File Save, Import and Export  ·  Admin →
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  5. Ultra-slow cycling through font names with arrows and focus in Font Family field

    When I try to cycle through font family list with focus set in Font Family field, it takes about 1-2 second for AI CC2018 to change both name and actual font for selected object (but it does it as ultra-fast when you drop down this field!) AI CC2017 does it a bit faster (0.5-1 second).

    14 votes

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    0 comments  ·  Type, Fonts, Text  ·  Admin →
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  6. Illustrator crashes for no reason multiples times a day

    While using the latest (up to date) version of illustrator CC 2018 on my macbook pro (High Sierra 10.13.1) I get constant crashes on illustrator, forcing me to restart the computer as it freezes and does not recover. These are a few of the instances when this has occured:
    - Changing between an Indesign open window and a Illustrator open window/document.
    - Zooming in/out.
    - Pasting copied objects from another open illustrator project.
    - Moving an object inside a canvas.
    - Creating new canvas in an open document.
    -- and the list goes on

    I use my mac always connected…

    14 votes

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    0 comments  ·  Other...  ·  Admin →
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    Request to Contact Support  ·  Ashutosh Chaturvedi responded

    I am closing the ticket due to lack of response.
    Please get in touch with us at sharewithai@adobe.com or any of the other support channels – https://helpx.adobe.com/support.html . Please give a reference to this post so that we can identify you.
    Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.

    Warm Regards,
    Ashutosh Chaturvedi | Sr. Quality Engineering Manager – Illustrator

  7. Snap to point still works even when it's OFF

    I have 'Snap to point' turned off in AI22.
    But when I draw using Pen tool, it still snaps to point.

    14 votes

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    4 comments  ·  Snapping  ·  Admin →
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  8. SVG Export Missing XML Encoding Tag

    The latest updates to Illustrator (21.0.1) seems to have removed the all-important encoding tag required by browsers to render SVG appropriately when embedding etc. in an html page.

    It exports the svg without this tag at the beginning of the file.
    <?xml version="1.0" encoding="UTF-8" ?>

    14 votes

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    Under Review  ·  14 comments  ·  File Save, Import and Export  ·  Admin →
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  9. Font Filter

    Using Adobe Illustrator CC 2018.

    I have the filter on for all font classes but when I click the similar fonts icon "No results found" comes up.

    First image result in CC 2018. Second image result in CC 2017

    14 votes

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    3 comments  ·  Type, Fonts, Text  ·  Admin →
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    Completed (Comments Open)  ·  Ashutosh Chaturvedi responded

    We have the fix available in the latest release. Please update Illustrator using Adobe Creative Cloud application to the latest build for version Illustrator CC 22.1.
    Please refer to our knowledge base FAQ – https://illustrator.uservoice.com/knowledgebase/articles/1844590 if you face difficulty in update.
    Or get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html

    Warm Regards,
    Ashutosh Chaturvedi | Sr. Quality Engineering Manager – Illustrator
    Adobe. Make It an Experience.

  10. Font point size change

    In the new CC 2018 release, when changing font point sizes, the program registers every keystroke entered in the font size field of the character box. For example, if piece of text is set to size 10, and you want to change it to size 15, entering "15" into the character panel changes the font briefly to size 1, until the 5 is entered and then it changes to 15. When undoing this change using command-z, the it requires two keystrokes to return from 15 to 10, because the first undo returns it to size 1, and the second then…

    14 votes

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    6 comments  ·  Type, Fonts, Text  ·  Admin →
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    Completed (Comments Open)  ·  Ashutosh Chaturvedi responded

    We have the fix available in the latest release. Please update Illustrator using Adobe Creative Cloud application to the latest build for version Illustrator CC 22.1.
    Please refer to our knowledge base FAQ – https://illustrator.uservoice.com/knowledgebase/articles/1844590 if you face difficulty in update.
    Or get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html

    Warm Regards,
    Ashutosh Chaturvedi | Sr. Quality Engineering Manager – Illustrator
    Adobe. Make It an Experience.

  11. Stroke size goes nuts under 1pt sizes

    When drawing a regular line with pen tool and changing the size of the stroke to less than 1pt, it automatically switches to sizes higher than 1pt.
    For example, if I want my stroke to be 0.5 pt, and if I select it in a dropdown menu, it will automatically turn into 5pt stroke and that will also be applied on the line. Same thing when entering the value manually with the keyboard - entering 0.5 will automatically convert into 5 and change the stroke to be thicker instead of making it thinner. This only started happening in the newest…

    14 votes

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    21 comments  ·  Tools  ·  Admin →
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    Completed (Comments Open)  ·  Ashutosh Chaturvedi responded

    We have the fix available in the latest release. Please update Illustrator using Adobe Creative Cloud application to the latest build for version Illustrator CC 22.1.
    Please refer to our knowledge base FAQ – https://illustrator.uservoice.com/knowledgebase/articles/1844590 if you face difficulty in update.
    Or get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html

    Warm Regards,
    Ashutosh Chaturvedi | Sr. Quality Engineering Manager – Illustrator
    Adobe. Make It an Experience.

  12. Export Selections Format Settings Missing Illustrator 29.8.1

    Asset Export / Format Settings is missing image options.
    Mac OS Sonoma 14.4.1

    13 votes

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    Under Review  ·  7 comments  ·  File Save, Import and Export  ·  Admin →
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  13. Hand tool is getting stuck in 29.1, massive performance issues

    Since yesterday Illustrator has virtually become unusable to me and I have no idea what happened. I didn't install any new apps.

    The issue is seems to be focused around using spacebar to pan around my document. It gets stuck on the hand tool and the pan itself is laggy. When using the middle button on my mouse, the pan works perfectly though.

    Left clicking on elements and manipulating them is an unsurmountable task with these issues, effectively making Illustrator unusable to me now...

    I really hope someone else is also experiencing this, but I haven't been able to find…

    13 votes

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    40 comments  ·  Tools  ·  Admin →
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  14. Holding Shift (or Ctrl) to move RGB sliders together in Color panel doesn’t work when color is white

    A Help article on Color panel states we can hold Shift (also works for Ctrl, although unspecified there) to move color channels’ sliders 'in tandem', together, — http://helpx.adobe.com/illustrator/using/default-keyboard-shortcuts.html#keys_for_the_color_panel

    This indeed works, in both RGB and CMYK modes (not in HSB, since its values won’t benefit from it).

    However, if all three RGB sliders are at 255/100% (white), this mode doesn’t work — please see the GIF attached.

    It probably makes sense for CMYK, where it’s not clear if 0-0-0-0 should become something like 24-24-24-24, but it totally makes sense for RGB, where we expect to get a gray color.

    Thanks…

    13 votes

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    2 comments  ·  User Interface  ·  Admin →
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  15. BMP bitmaps are seen as RGB, lose transparency and cannot be coloured in 28.5

    Place a .BMP 1 bit file in AI 28.5. It is seen as RGB and cannot be coloured.
    PSD and TIF bitmaps work fine.
    See the recent answers in these posts: https://community.adobe.com/t5/illustrator-discussions/assign-spot-color-to-bitmap-no-longer-works/td-p/13138271
    https://community.adobe.com/t5/illustrator-discussions/bitmap-issues-with-illustrator-28-5/m-p/14619511#M407603

    13 votes

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    5 comments  ·  Images, Links  ·  Admin →
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  16. 縦組みテキストの行末にある、縦中横の括弧類のアキが不均衡

    縦組みテキストの中で、行末に縦中横の括弧類を配置することがあります。例えば「100ｇの水にとける物質の質量〔ｇ〕」のような文です。

    その場合〔ｇ〕の"〔"は50%アキ、"〕"は0%アキになり、文がセンターに揃わなくなります。縦組みの縦中横で括弧類が両端にあるとき、両方のアキが0%になるとありがたいです。

    環境

    • macOS 12.7.3(Apple Silicon)
    • Illustrator 2024(28.5.0) この仕様がいつからあるのかわかりませんが、少なくともCS6では再現します。

    再現手順

    1. 縦組みポイント文字に「100ｇの水にとける物質の質量〔ｇ〕」と打つ
    2. 〔ｇ〕に縦中横をかける

    期待する結果

    括弧はそれぞれアキ0%になり、文はセンターに揃います。

    実際の結果

    "〔"は50%アキ、"〕"は0%アキになり、文がセンターに揃わなくなります。

    回避策

    • 文字組アキ量設定をなしにすると各アキは50%になり、ひとまずセンターには揃う
    • 行末に縦中横でない文字を追加すると各アキは50%になり、ひとまずセンターには揃う
    • 行末にカーニング500を追加すると各アキは50%になり、ひとまずセンターには揃う

    添付したファイル

    • tcy_paren.ai
    • tcy_paren.jpg
    • expected_result.jpg
    • actual_result.jpg
    13 votes

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    1 comment  ·  Type, Fonts, Text  ·  Admin →
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  17. The Search field is missing on the Home Screen in Your Files section

    Having a search bar would save us a lot of time.
    Basically when I want a specific file and I know the name I have to swipe and look thru almost a thousand of my files to find it… if there was a search bar I would be able to type in the project name and access my files in seconds vs 10-15 minutes… I have a lot of projects…

    13 votes

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    15 comments  ·  User Interface  ·  Admin →
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  18. Align / Distribute ignores Constrain Angle

    The Align and Distribute options do not take into account the Constrain Angle setting when the Constrain Angle is not equal to zero. In simpler terms, the Constrain Angle for Align and Distribute is always set to zero.

    13 votes

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    1 comment  ·  Align, Distribute  ·  Admin →
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  19. ドキュメントのラスタライズ効果設定が300ppiの場合でもApple Color Emojiが低い解像度でラスタライズされる

    macOS Ventura / iMac27inch i5/32GB/1TB
    Illustrator ver.28.3（カラーフォントに対応したバージョン全てで同様の挙動だと思われます。）

    問題が発生したときに実行していた手順
    1.　テキストツールを使いアートボード上をクリックしテキスト入力モードに
    2.　字形パレット上で任意の絵文字をダブルクリック
    3.　アートボード上のポイントテキストに絵文字が入力されるので、サイズを15pt程度に設定する。
    4.　メニューより「書式→アウトラインを作成」を実行する。
    5.　ビットマップ系のカラーグリフのフォントなのでビットマップに変換されるが、アウトライン前の表示に対して著しい解像度低下が起きる。

    想定していた結果
    アウトライン化後もアウトライン前と同程度の品質のビットマップとしてラスタライズされる。

    実際の結果
    72ppiでラスタライズした状態になる為、ドキュメントのラスタライズ効果設定にて300ppi等の高解像度設定を行っている場合、想定した品質のものにならない。

    AppleColorEmojiフォントは各グリフをpng形式で持つカラーグリフフォントです。Illustratorはこのフォントを表示するために、当フォントが数種類内包するサイズ違いのStrikeの内のもっともピクセル数の多いStrike8を利用してレンダリングします。これは各グリフが160px×160pxのサイズで、上記の手順での表示品質を充分担保できるサイズと言えます。
    しかし、アウトライン化の際、Illustratorはこのフォントが持つpngデータを利用せず、一律で「RGB/72ppi/アンチエイリアス無し」の設定でラスタライズします。そのせいで本来フォントが持つディテイルが失われます。「ドキュメントのラスタライズ効果設定」が300ppiの場合15piのグリフは60px×60px程度のサイズでラスタライズされることが期待されるのですが、72ppiで処理される為に半分程度のサイズとなります。
    アウトライン化という意味では埋め込み画像を生成する際にフォントが持つpngを読み出して配置するのが理想であると考えます。しかし、ドキュメント解像度にあわせたラスタライズ処理を行うという処理も合理的ではあります。
    いずれにせよ、データの品質を担保する意味でもドキュメントのラスタライズ効果設定に応じた処理をお願いします。

    13 votes

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    1 comment  ·  Type, Fonts, Text  ·  Admin →
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  20. Mixed stroke colors become white when changing fills using CMYK spectrum in an RGB document

    There is a way to make objects loose their stroke colors in specific conditions.
    1. Create an RGB document
    2. Create two shapes
    3. Make them have same fill color, but different stroke colors
    4. Select both
    5. In Control panel Shift+click the arrow button next to the fill chip, to call the alternate UI with sliders and spectrum instead of Swatches view
    6. In this dropdown panel’s menu pick CMYK

    Strokes become white.

    This does not happen if the color mode in this panel is left RGB or HSB.
    Also, strokes become white if you pick a color in…

    13 votes

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    1 comment  ·  Colors, Swatches, Patterns  ·  Admin →
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