7469 results found

1. Can't Save as on your computer

   I use illustrator 26.1 and Monterey 12.3 on MacBook Pro with M1 chip .
   I can't Save as on my computer . The Window is freeze except the format box and the "save on cloud document" button.

   Please help I can't do my job and save as pdf formats for print .

   Thank you.

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   39 comments  ·  File Save, Import and Export  ·  Delete…  ·  Admin →
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   Resolved (Comments Open)  ·  AdminRama (Mgr, Software Quality Engineering, Adobe Illustrator) responded

   This issue is fixed in macOS 12.3.1 update from Apple.

2. If a symbol contains clipping groups or freeform gradients, its bounding box is calculated based on bounds of clipped contents, not masks

   If you convert a clipping group to a symbol, the bounding box for it will be calculated according to clipped art and not the clipping path, resulting in a larger box.
   The same exact behaviour we had for rasterized clipping groups (now fixed).
   Please fix this one too.

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   8 comments  ·  Symbols  ·  Delete…  ·  Admin →
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3. Brush strokes get displaced from their paths in large canvas documents

   I found a bug that affects the placement of stroke art in relation to its stroke path. When creating a document that needs a canvas that's larger than 227" it results in paths being offset from their original path without any additional effects. When creating a document that has a 227" canvas the stroke art is correctly aligned to their path.

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   28 comments  ·  Documents and Artboards  ·  Delete…  ·  Admin →
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4. Illustrator is not exporting with the current file name

   1. Create a document
   2. Draw a rectangle (just for it to have something inside)
   3. Save it anywhere as '1.ai'
   4. Export a, say, TIF, with default settings (these don't really matter) — Ai will offer '1.tif' name for the file exported
   5. Save this document as '2.ai'
   6. Export another TIF — Ail will use '1.tif' name, although the file is now '2.ai' This is wrong. Ai should adapt the name from the file actual name and not the original one.
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   14 comments  ·  File Save, Import and Export  ·  Delete…  ·  Admin →
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   Completed (Comments Open)  ·  AdminAnkit Goyal(Illustrator Team) (Admin, Adobe Illustrator) responded

   I am happy to share that we have fixed this bug in our latest release – 24.3.0 which is available worldwide now.

   Going forward, our goal is to fix as many top User-Voice bugs as possible and as frequently as possible. Given the nature of the fixes, some of the bugs will take a longer time to fix, but we are on it.

   You can update to the latest release using Creative Cloud desktop App: https://helpx.adobe.com/in/creative-cloud/help/creative-cloud-updates.html

   Thank you for all the feedback. Keep it coming!

5. Paragraph panel is missing text direction buttons (Right to Left)

   Paragraph Direction options are missing even after adjusting the language in Preferences

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   26 comments  ·  Type, Fonts, Text  ·  Delete…  ·  Admin →
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6. Illustrator desktop version 27.8 Error message [UKCO] after update on 8-3-2023

   I get the following error message upon starting up Illustrator desktop.
   "The operation cannot complete because of an unknown error. [UKCO]"
   The app opens and I can create a new doc but the message keeps popping up.
   For now I'm reverting back to a previous version.

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   20 comments  ·  Launch  ·  Delete…  ·  Admin →
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   Completed (Comments Open)  ·  AdminAkshaya Saxena (Admin, Adobe Illustrator) responded

   We have rolled out a version with the fix for this issue. Please update to 27.8.1 from your Creative Cloud App to have the issue fixed. Thanks for your patience.

7. Drag to select Text in fields broken with update

   In the properties panel we are no longer able to drag to select the text in text fields. Very frustrating. This doesn't seem to be an issue in other text fields throughout the UI, mainly the properties panel.

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   17 comments  ·  Properties Panel  ·  Delete…  ·  Admin →
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   Completed (Comments Open)  ·  AdminAnkit Goyal(Illustrator Team) (Admin, Adobe Illustrator) responded

   I am happy to share that we have fixed this bug in our latest release – 26.0.0 which is available worldwide now.

   Going forward, our goal is to fix as many top User-Voice bugs as possible and as frequently as possible. Given the nature of the fixes, some of the bugs will take a longer time to fix, but we are on it.

   You can update to the latest release using Creative Cloud desktop App: https://helpx.adobe.com/in/creative-cloud/help/creative-cloud-updates.html

   Thank you for all the feedback. Keep it coming!

8. Groups inside compound paths

   Today I'm going to bring you awareness to the way Illustrator treats groups in compounds.

   For me it sounds strange already — why would I want a group inside of a compound path?
   What would I use it for?
   Ai won’t allow me to go isolate this group to edit its components.
   Ai would not show it in the Layers tree — for some reason we can’t expand a compound path to see its children, like we can do with the groups.
   Ai won’t give scripts a way to see these groups inside of compound paths — and this leads to problems when you have to cycle through a path’s children.

   Still, Ai allows to create groups in compounds.

   The very first option, when you select a group and command Create Compound Path, is fixed — Illustrator ungroups it for us, it seems, and then creates a compound path — if you uncompound it, you would get objects ungrouped.

   The second one is simple as that, but is not fixed.
   Create a new compound path from two or more objects. Leave it.
   Create a new group from whatever number objects. Cut it.
   Isolate the first compound path. Paste the group in the compound path.
   There you have it, a group in a compound path.
   A script won’t see its children when because AI never tells it is a group and not just a first level child.
   If you uncompound it, the group will be there.

   You don’t have to isolate and paste to create these.
   Ai just makes them occasionally.
   Draw two rectangles, one atop another.
   Select them both and grab Shape Builder.
   Click the inner rectangle once and then click one more time, but with Alt held.
   And now you have a compound path that is comprised from a group entirely.

   So the problem is that Ai can’t treat these uniformly. It says both yes and no:
   — Ai doesn't allow to naively create compounds from groups — no
   — You can paste groups inside — yes
   — You can't expand compounds in Layers tree or isolate them — no
   — You can have these done with default tools — yes
   — But scripts won't see them — no
   Guess, dear user!

   Please make this more predictable.
   Make these legal and give tools to control OR make the impossible entirely and make sure they stay like it.
   Which way to choose?
   Which one you prefer and why?
   Let’s discuss it.

   Today I'm going to bring you awareness to the way Illustrator treats groups in compounds.

   For me it sounds strange already — why would I want a group inside of a compound path?
   What would I use it for?
   Ai won’t allow me to go isolate this group to edit its components.
   Ai would not show it in the Layers tree — for some reason we can’t expand a compound path to see its children, like we can do with the groups.
   Ai won’t give scripts a way to see these groups inside of compound paths — and this leads… more

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   6 comments  ·  Pathfinder and Compounds  ·  Delete…  ·  Admin →
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9. Welcome Home Screen Preset Icons Oversized

   1. MBP running Mojave 10.14.6 and Illustrator 24.1
   2. Launching Illustrator – Home Screen appears as expected
   3. Have my prefs set to display Home Screen when no documents open
   4. Icons representing default presets [Letter, Postcard, Common, etc] are not positioned above the labels/sizes as they usually are [see attached screenshot]

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   34 comments  ·  User Interface  ·  Delete…  ·  Admin →
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   Completed (Comments Open)  ·  AdminAnkit Goyal(Illustrator Team) (Admin, Adobe Illustrator) responded

   I am happy to share that we have fixed this bug in our latest release – 24.2.0 which is available worldwide now.

   Going forward, our goal is to fix as many top User-Voice bugs as possible and as frequently as possible. Given the nature of the fixes, some of the bugs will take a longer time to fix, but we are on it.

   You can update to the latest release using Creative Cloud desktop App: https://helpx.adobe.com/in/creative-cloud/help/creative-cloud-updates.html

   Thank you for all the feedback. Keep it coming!

10. Export for Screens: bad antialiasing and jagged edges for rotated images when exported to JPG

    Illustrator 24.0 - Windows 10

    1. Create a new document
    2. Import a JPG image inside the artboard
    3. Rotate the imported element -25º
    4. Go to File > Export for Screens
    5. Select the scale 1x and the format JPG 100. Also, verify in the settings that JPG100 has the Anti-Aliasing "Art-Optimized (supersampling)" checked.
    6. Export the file.
    7. Go again to the artboard and press File > Save for web
    8. Select format JPG with good quality (at least 80%), and "Art-Optimized".
    9. Click "save"
    10. Open both images and compare them, the one exported with "Export for Screen" looks jaggy and with low quality, but the one exported with "Save for web" looks alright. The expected result should be that both looked fine.

    Illustrator 24.0 - Windows 10

    1. Create a new document
    2. Import a JPG image inside the artboard
    3. Rotate the imported element -25º
    4. Go to File > Export for Screens
    5. Select the scale 1x and the format JPG 100. Also, verify in the settings that JPG100 has the Anti-Aliasing "Art-Optimized (supersampling)" checked.
    6. Export the file.
    7. Go again to the artboard and press File > Save for web
    8. Select format JPG with good quality (at least 80%), and "Art-Optimized".
    9. Click "save"
    10. Open both images and compare them, the one exported with "Export for Screen" looks jaggy and with low quality, but the one… more

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    27 comments  ·  File Save, Import and Export  ·  Delete…  ·  Admin →
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11. Effects menu is smaller/larger than other menus on Windows with larger UI scaling

    When looking at the effects drop down on a high definition laptop, it is smaller then the rest of the dropdowns.

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    15 comments  ·  User Interface  ·  Delete…  ·  Admin →
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12. Adobe Illustrator CC 23.0.1 2019 Not Responding when opening file & Slow on Start MACOS Mohave 10.14.1

    1. Adobe Illustrator CC 23.0.1 2019 / MACOS Mohave 10.14.1 2.1 Slow or Not Responding - Launch Adobe Illustrator - by clicking on icon in dock or in applications folder 2.2 If it launches - Click on Open from Dashboard and try to open a file - it becomes non-responsive or takes forever. 2.2.1 Tried opening ai files (any of them I have) directly- same issue 2.2.1 Tried to command copy and save to change location I have filed stored - it copies to new location, including adobe cloud, same issue 2.2.3 New files never show up in recent files on dash board or in file menu- only some very old ones. 2.2.4 Tried to change file name to see if that helps- does not 2.3 Tried to create a new file - takes a while, but on save of a file with a single line in it (save as ai) - again non-responsive, regardless of file location 2.4 tried to shut down computer, tried to uninstall and reinstall adobe cloud and illustrator, tried to run illustrator 2017. Nothing is working!
    2. Expected result - to be able to quickly launch application either from ai file or from applications/dock and then quickly and easily open, save, and and save as my work as I go.

    3. Taking 3 hours to just open a file and am still unsuccessful - opened the downsampled PDF and am going to try that. However, when I save - same issue if saved as ai file.

    4. Could not upload my illustrator file because .ai files are not allowed, uploaded screen shots of configurations and the PDF version of file.

    -- General Notes
    Interface is Not Responsive when launched
    I have 3 TB Hardrive iMAC with 32 GB RAM - I meet or exceed the requirements. Also this just started happening after last update 23.0.1.

    I am trying to open any ai file type folder. Although slow it seams to open PDF's.

    This happens again when I try to save as or newly save an untiled version.
    I tried to send an error report and that crashed as well.
    
    I have attached my computers configurations

    1. Adobe Illustrator CC 23.0.1 2019 / MACOS Mohave 10.14.1 2.1 Slow or Not Responding - Launch Adobe Illustrator - by clicking on icon in dock or in applications folder 2.2 If it launches - Click on Open from Dashboard and try to open a file - it becomes non-responsive or takes forever. 2.2.1 Tried opening ai files (any of them I have) directly- same issue 2.2.1 Tried to command copy and save to change location I have filed stored - it copies to new location, including adobe cloud, same issue 2.2.3 New files never show up in recent files on… more

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    11 comments  ·  Launch  ·  Delete…  ·  Admin →
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    Request to Contact Support  ·  AdminAnkit Goyal(Illustrator Team) (Admin, Adobe Illustrator) responded

    I am closing the ticket due to lack of response.
    Please get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html . Please give a reference to this post so that we can identify you.
    Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.

    Warm Regards,
    Ankit Goyal
    Illustrator Team

13. Changing default units reverts back on relaunch / restart

    I can't change the default units. When I change the unit in General from inches to Point. Illustrator reverts it back to the inches again when I restart the illustrator. This is super annoying. Please don't need to upgrade the feature of illustrator just fix the existing ones and give us a bug-free application.

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    20 comments  ·  Documents and Artboards  ·  Delete…  ·  Admin →
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14. Selection Stuck

    Often when I select multiple object one will remain selected no matter where I click and what else I select. I have to "select all" then clink in blank space to get everything un selected. It's wasting a lot of time.

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    47 comments  ·  Selection  ·  Delete…  ·  Admin →
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    Completed (Comments Open)  ·  Anjali responded

    I am glad to update that this issue was fixed in 23.1 release.

    Thank you for all the feedback.

15. AltGr key not working

    AltGr key does not work as intended, it currently only produces a Ctrl+Alt keypress. On many European keyboard layouts it is used to type e.g. characters @, [, {, |, \, ~, and currency symbols (€, $, £). The only way to circumvent this is to use e.g. Notepad to type in the characters and copy-pasting them, which is a nuisance. All the other Adobe CC apps - just as basically every other Windows app in the world - use AltGr as intended, so why does not Illustrator?

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    15 comments  ·  Type, Fonts, Text  ·  Delete…  ·  Admin →
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    Under Review  ·  Ashutosh Chaturvedi responded

    AltGr is supposed to be equivalent to Alt + ctrl.
    At present, when we press e.g. AltGr + E while writing text, we check if any command can handle it and if yes it is not passed to application to handle key event. That’s why existing commands are triggered on those extended char shortcuts.

    If we want to change the behavior that while writing text key shortcuts (e.g. AltGr + E) should write extended character, Then we will have to sacrifice all the text contextual shortcuts we have at present in app e.g. ctrl + alt + I does something. All those commands would stop working.
    This is the reason why we are moving it to the feature

16. Unable to import SVG textPath

    Illustrator is able to export SVGs using the <textPath> element for use in browsers. However, it is unable to import SVGs using the <textPath> element - instead of importing them properly, it puts each glyph in the appropriate position along the path, but it doesn't rotate the glyphs.

    The workaround is to generate SVGs with "expanded" outlines for text, but this leads to much larger SVG files, with a loss of editability.

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    16 comments  ·  File Save, Import and Export  ·  Delete…  ·  Admin →
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    Completed (Comments Open)  ·  Anjali responded

    I am glad to update that this issue was fixed in 23.0.5 release.

    Thank you for all the feedback.

17. Color values of existing objects change when images are placed by drag & drop

    A bug report was received on the Japan Forum stating that when an image with a color profile embedded that differs from Illustrator's color settings is placed by drag-and-drop, the color values of existing objects are changed.

    Here are the steps to reproduce the problem.
    Save the image with Adobe RGB (1998) embedded as an example.
    Specify sRGB in Illustrator's color settings and set a color management policy other than "None".

    Under the above conditions, when an image file is dragged and dropped onto a document, the color values of the existing objects are changed.
    This behavior may be a "bug" or a "specification" that needs to be discussed.
    By undo and redo after placement, the color values of the group of objects returned to the values before placement.
    Therefore, we can conclude that this is a bug.

    Although the phenomenon was reported in the latest version 2022 (26.0.3), it seems to be a bug that has existed for a long time.

    We will make every effort to alert the community to this issue, but we are requesting that the specification be improved.

    ----Japanese / にほんご ----

    タイトル：カラープロファイルの一致しないファイルをドロップ配置すると既存オブジェクトのカラー値が変化する

    Illustratorのカラー設定と異なるカラープロファイルが埋め込まれた画像をドラッグ＆ドロップで配置したとき、既存のオブジェクトのカラー値が変化してしまう、という内容の不具合報告がジャパンフォーラムに寄せられました。

    再現手順を示します。
    ・画像には一例としてAdobe RGB(1998)を埋め込んで保存
    ・Illustratorのカラー設定ではsRGBを指定、カラーマネジメントポリシーの項目は「なし」以外を指定

    以上の条件下で、ドキュメント上に画像ファイルをドラッグ＆ドロップにて配置すると、元からあるオブジェクト群のカラー値に変化が発生します。RGB、CMYKを問わず発生するようです。
    この挙動について「不具合」か「仕様」か審議を要するところですが、
    配置後に、取り消し、やり直し を行うことで、オブジェクト群のカラー値は配置する以前の値に戻りました。
    よって、バグと断定できます。

    現象の報告は現在の最新バージョンである2022（26.0.3）で確認されましたが、有志で検証したところ、ずっと以前から存在しているバグのようです。

    コミュニティでの注意喚起に努めますが、仕様の改善を求めるものであります。

    A bug report was received on the Japan Forum stating that when an image with a color profile embedded that differs from Illustrator's color settings is placed by drag-and-drop, the color values of existing objects are changed.

    Here are the steps to reproduce the problem.
    Save the image with Adobe RGB (1998) embedded as an example.
    Specify sRGB in Illustrator's color settings and set a color management policy other than "None".

    Under the above conditions, when an image file is dragged and dropped onto a document, the color values of the existing objects are changed.
    This behavior may be a… more

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    6 comments  ·  Colors, Swatches, Patterns  ·  Delete…  ·  Admin →
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    Under Review  ·  AdminEgor Chistyakov (Admin, Adobe Illustrator) responded

    It is reported the problem still happens on Macs, but is probably never happens on Windows.

    To trigger the change, one can just the Preview mode.

18. I can't comment on the "č" key after the update

    After today's update to version 26.0 I have the same problem with key "č". Others work without a problem.

    More info:
    https://community.adobe.com/t5/illustrator-discussions/i-can-t-comment-on-the-quot-%C4%8D-quot-key-after-the-update/td-p/12473456

    26 votes

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    6 comments  ·  Type, Fonts, Text  ·  Delete…  ·  Admin →
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    Completed (Comments Open)  ·  AdminAnkit Goyal(Illustrator Team) (Admin, Adobe Illustrator) responded

    I am happy to share that we have fixed this bug in our latest release – 26.0.1 which is available worldwide now.

    Going forward, our goal is to fix as many top User-Voice bugs as possible and as frequently as possible. Given the nature of the fixes, some of the bugs will take a longer time to fix, but we are on it.

    You can update to the latest release using Creative Cloud desktop App: https://helpx.adobe.com/in/creative-cloud/help/creative-cloud-updates.html

    Thank you for all the feedback. Keep it coming!

19. Wake from Sleep Bug

    M1 MacBook Pro, Mac OS 11.5.2. - AI 25.4.1.
    Every time I wake my MBP from sleep, AI window is resized to half screen (horizontal) and all Palettes are whacked! all bunched in corner of screen, have to reset window size and reset palettes, every single time. Only AI does this, no other App.

    26 votes

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    20 comments  ·  User Interface  ·  Delete…  ·  Admin →
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    Done (In Beta)  ·  AdminRama (Mgr, Software Quality Engineering, Adobe Illustrator) responded

    Fix for this issue is available in Beta build 27.9.0.5. You can install this from CCD Beta Apps section.

20. Illustrator 2020 (24.2.1) crashes when saving eps file

    Illustrator 2020 (24.2.1) crashes with the following steps.

    1. Apply a calligraphic brush to the path
    2. Save the document in [Illustrator CS EPS] or older format and close it
    3. Open the document from step 2 and save it again

    Confirmation environment
    OS: macOS 10.15 (Catalina), macOS 10.13.6 (High Sierra)
    Illustrator: v24.2.1

    Stock illustration services often require Illustrator 10 EPS, so we expect corrections.

    Illustrator 2020(24.2.1)が，次の手順でクラッシュします。

    １.　パスにカリグラフィブラシを適用する
    ２.　書類を［Illustrator CS EPS］かそれより古い形式で保存し，閉じる
    ３.　ステップ2の書類を開き，再び保存する

    確認環境
    OS: macOS 10.15 (Catalina), macOS 10.13.6 (High Sierra)
    Illustrator: v24.2.1

    ストックイラストサービスではIllustrator 10 EPSを要求されることが多いため，修正を期待しています。

    26 votes

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    Completed (Comments Open)  ·  2 comments  ·  File Save, Import and Export  ·  Delete…  ·  Admin →
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