7710 results found

1. disparition des repères lors de leurs déplacement

   Apres avoir activé l'option "dessin et travail en temps réel", lorsque l'on déplace un repère celui-ci devient invisible

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   0 comments  ·  Rendering Issues (GPU, CPU)  ·  Delete…  ·  Admin →
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2. Scaling Issue in large canvas Illustrator 24.2.1

   When designing in the large canvas mode (anything larger than 227.5416 inches) the scaling does not work properly in the transform panel. For instance, if I start a document off making the canvas 240" x 240" and I draw a rectangle that is 12" x 12" and open the transform panel and enter 200% in the width or height field, it does not scale it up to 200%. It scales it down. However, if I am in the normal canvas mode (227" x 227") the scaling works correctly. This is an issue in Illustrator 24.2.1 using macbook pro with macOS Catalina 10.15.5. But I am able to duplicate this issue on a PC as well running Windows 10 Pro.

   When designing in the large canvas mode (anything larger than 227.5416 inches) the scaling does not work properly in the transform panel. For instance, if I start a document off making the canvas 240" x 240" and I draw a rectangle that is 12" x 12" and open the transform panel and enter 200% in the width or height field, it does not scale it up to 200%. It scales it down. However, if I am in the normal canvas mode (227" x 227") the scaling works correctly. This is an issue in Illustrator 24.2.1 using macbook pro with macOS… more

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   7 comments  ·  Other...  ·  Delete…  ·  Admin →
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3. New version of Illustrator Smart Guides do not work

   Ever since the last update, and now also with the brand new version (as of 6/17/20), the Smart Guides have stopped working properly, almost non-existent.

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   6 comments  ·  User Interface  ·  Delete…  ·  Admin →
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4. Not enough memory (RAM), cant apply 3D effect

   hello. every time i open a particular illustrator file, it says i dont have enough memory (RAM), and it doesn't respond when i try to apply 3D effect. please advise.

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   4 comments  ·  Performance  ·  Delete…  ·  Admin →
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5. Illustrator links are broken upon document recovery

   After suffering through terrible support through the chat in Adobe Admin Console (basically just telling me that I'm wrong), I've been redirected here.

   Here's the bug:

   In Illustrator 24.1.X, all links will be broken when you try to open a recovered document. This does not happen in 24.0.X

   How to reproduce:

   Create an AI File

   Link a png from the 'Links' folder next to it

   Save it

   Make an edit and let it Auto Save

   Force Close AI

   Open the 'recovered' file when it asks me

   You are met with this:

   'Could not find a plug-in to read the linked file "Links". Choose Replace to select another file or ignore to leave the link unchanged.' (screenshot attached)

   The message repeats for however many links you had.

   If I ignore it, you're met with links that have no name, no format, and no location. The ONLY identifying information is the resolution.

   These tests were carried out on a Mac running 10.15.4.

   This is an egregious bug.

   The support agent I spoke to confirmed that this happened on Windows too, but proceeded to tell me that this was 'expected' behaviour, which is nonsense.

   After suffering through terrible support through the chat in Adobe Admin Console (basically just telling me that I'm wrong), I've been redirected here.

   Here's the bug:

   In Illustrator 24.1.X, all links will be broken when you try to open a recovered document. This does not happen in 24.0.X

   How to reproduce:

   Create an AI File

   Link a png from the 'Links' folder next to it

   Save it

   Make an edit and let it Auto Save

   Force Close AI

   Open the 'recovered' file when it asks me

   You are met with this:

   'Could not find a plug-in to read the linked… more

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   3 comments  ·  Images, Links  ·  Delete…  ·  Admin →
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6. Can't record an action “Export for screen” in illustrator V24.1.1 Windows user

   What I'm trying to do is save time when I'm saving files. I can't find an appropriate solution for my use case. The "export for screens" interface seems to be the closest solution, I'm trying to add an action for "Export For Screen" but not showing any action please help me. Action not recording export for the screen (Alt+Ctrl+E) PNG

   have a variable in Illustrator and I want to get png output automatically but it doesn't work when I want to record the action..

   When I want to get a pdf output, everything is OK

   But no png

   Please test you >>> NewAction, Export screen, png, ...

   What I'm trying to do is save time when I'm saving files. I can't find an appropriate solution for my use case. The "export for screens" interface seems to be the closest solution, I'm trying to add an action for "Export For Screen" but not showing any action please help me. Action not recording export for the screen (Alt+Ctrl+E) PNG

   have a variable in Illustrator and I want to get png output automatically but it doesn't work when I want to record the action..

   When I want to get a pdf output, everything is OK

   But no png

   Please test… more

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   6 comments  ·  Actions  ·  Delete…  ·  Admin →
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7. BUG: Envelope Distort (with Anti Alias option on) changes colour values of embedded images.

   When trying to use Envelope Distort (eg Mesh) and the 'Anti Alias' option to maintain clarity, if the artwork features embedded images (eg a multichannel PSD that must be embedded for Envelope Distort action) it is clearly seen the results with and with AA active are different. Only without use of AA will the colour values remain faithful to the original pre-distorted image.

   Whilst I would expect some changes along edges, etc. that would benefit the most from using AA, it is seen across the entire image. This is not correct and renders the Envelope Distort function unusable for these cases.

   When trying to use Envelope Distort (eg Mesh) and the 'Anti Alias' option to maintain clarity, if the artwork features embedded images (eg a multichannel PSD that must be embedded for Envelope Distort action) it is clearly seen the results with and with AA active are different. Only without use of AA will the colour values remain faithful to the original pre-distorted image.

   Whilst I would expect some changes along edges, etc. that would benefit the most from using AA, it is seen across the entire image. This is not correct and renders the Envelope Distort function unusable for these… more

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   0 comments  ·  Meshes, Distortion  ·  Delete…  ·  Admin →
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   Under Review  ·  AdminAnkit Goyal(Illustrator Team) (Admin, Adobe Illustrator) responded

   Hi,

   Thanks for reporting this issue, Illustrator team really appreciate this.
   We are able to reproduce this issue and investigating it further.

   Regards
   Ankit Goyal

8. Fonts are not refreshed when right sided metrics are changed

   This issue happens in the context of editing the metrics of a font file multiple times (in order to view new metrics changes in realtime).

   Fonts will not always be refreshed to the latest version when overwriting a font file in the Adobe Fonts folder with a new updated version:

   • When a right sidebearing of a glyph is changed and the font regenerated, the font is NOT updated in Illustrator.

   • Whereas editing a left side bearing and regenerating the font will show the updated font with all edited metrics (both the new left & right sidebearings).

   Issue happens in all CC versions, including CC 2020 24.1

   This issue happens in the context of editing the metrics of a font file multiple times (in order to view new metrics changes in realtime).

   Fonts will not always be refreshed to the latest version when overwriting a font file in the Adobe Fonts folder with a new updated version:

   • When a right sidebearing of a glyph is changed and the font regenerated, the font is NOT updated in Illustrator.

   • Whereas editing a left side bearing and regenerating the font will show the updated font with all edited metrics (both the new left & right sidebearings).

   Issue happens in all… more

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   2 comments  ·  Type, Fonts, Text  ·  Delete…  ·  Admin →
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   Need More Info  ·  AdminAnkit Goyal(Illustrator Team) (Admin, Adobe Illustrator) responded

   Hi,

   Thanks for reporting this issue.
   Unfortunately we are not able to reproduce this issue. Could you kindly provide the following information to help us nail this down.

   1) Kindly share both version of fonts at ShareWithAI@adobe.com .
   2) Please mention the title of this issue as the subject of the mail with tag [UserVoice] and Uservoice link in subject of email.

   Regards
   Ankit Goyal

9. CRASH AND NO RECOVERY

   ever since the most recent updates, my illustrator has been crashing regularly. And worse file recovery has not recovered a single file. this is very wack. I have lost money re-doing things I already made and lost because of random crashes. Very Very disappointing and not encouraging me to continue using illustrator.

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   4 comments  ·  Performance  ·  Delete…  ·  Admin →
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10. Why can't you make snap work again?

    I work with die cuts and i need precision. Don't remember from which version but illutrator sucks at snapping now. I mean all shapes i make get 20.001 or 19.999 and try using compound, it doesn't work! You can't draw with precision anymore.

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    2 comments  ·  Tools  ·  Delete…  ·  Admin →
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11. Illustrator ignores variable font kerning

    As described. Illustrator is not interpolating kerning data. Using a font that works well on everything but Illustrator. Left is view in Chrome, right in Illustrator.

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    3 comments  ·  Type, Fonts, Text  ·  Delete…  ·  Admin →
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    Need More Info  ·  Anish Kumar responded

    Hi Alex,

    Thanks for reporting this issue. Are you facing it with any specific font? Can you please share the details of the font and value of kerning that you applied in snapshot?

    Thanks
    Anish

12. Files missing text elements when opening in illustrator.

    Illustrator CC 24.0.1 windows.
    when i open files i recently saved they are missing half of the text elements.
    I can open the files in adobe acrobat and everything looks correct but when i open in illustrator its missing.

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    6 comments  ·  File Save, Import and Export  ·  Delete…  ·  Admin →
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13. Adobe® Illustrator® File that was saved without PDF Content.

    Mac High Sierra
    10.13.6 (17G8037)
    2.5 GHz Intel Core i7

    can't save pdf file from AI 2020 the following shows up, see attachment please let me know whats going on ASAP.

    • 

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    12 comments  ·  File Save, Import and Export  ·  Delete…  ·  Admin →
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14. pdf cannot be displayed

    Hi, Since update Illustrator 2020, when I save ai to pdf file, it cannot be displayed the thumbnail, and even use Acrobat open still can't see it. Please see attached.
    Thanks!

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    6 comments  ·  File Save, Import and Export  ·  Delete…  ·  Admin →
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15. Illustrator 202 Unable to Add Bleed Above 1” In Existing Document

    When making a new document we are now able to add bleed up to 24”.

    However when trying to add bleed to an existing document by going to File > Document Setup, it does not let you set bleed above 1”.

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    2 comments  ·  Documents and Artboards  ·  Delete…  ·  Admin →
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16. AI 24 freezes on startup (Mac OS Catalina)

    Illustrator 24 (2020) will not launch on my MacBook Pro Retina.

    1. I'm running Catalina 10.15.1 and Illustrator 2020.
    2. The applications is installed and launched
    3. I expect the app to open
    4. It freezes upon startup

    I had the same issue with InDesign 2020 freezing up (causing me to have to Force Quit the stalled app), but Photoshop 2020 did not have any issues.

    I was able to get InDesign 2020 to launch by restarting in Safe Mode, then disabling the "Show Home screen when no documents are open" Preference, then restarting normally.

    The bug seem related to not being able to initialize the Home Screen properly.

    I have already gone through steps of trashing preferences, etc. according to Technical Support.

    Illustrator 24 (2020) will not launch on my MacBook Pro Retina.

    1. I'm running Catalina 10.15.1 and Illustrator 2020.
    2. The applications is installed and launched
    3. I expect the app to open
    4. It freezes upon startup

    I had the same issue with InDesign 2020 freezing up (causing me to have to Force Quit the stalled app), but Photoshop 2020 did not have any issues.

    I was able to get InDesign 2020 to launch by restarting in Safe Mode, then disabling the "Show Home screen when no documents are open" Preference, then restarting normally.

    The bug seem related to not being able to… more

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    1 comment  ·  Launch  ·  Delete…  ·  Admin →
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    Request to Contact Support  ·  Ashutosh Chaturvedi responded

    Please get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html . Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.

17. In Adobe Illustrator Constrain Width and Height proportions doesnt work

    I don't know why but 'Constrain Width and Height proportions doesn't work
    in 'Transform' or 'Properties' panel

    Whenever I constrain and move the number up, it creates a weird number
    for example, if the shape is 60,60 and when I write down 70 on the height the width becomes 69.256 something like this

    so frustrating!!!!!!!!!

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    4 comments  ·  Other...  ·  Delete…  ·  Admin →
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18. Freeform Gradient not working with Compound Path

    Freeform Gradient does not work on a Compound Path (e.g. an outlined text or logo). Ai doesn't give any feedback on the problem, it just does not work.

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    1 comment  ·  Gradients  ·  Delete…  ·  Admin →
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19. Ctrl+Tab does not work when Caps Lock is on

    When Caps Lock is on, the Ctrl+Tab shortcut for switching document windows does not work.

    When Caps Lock is off, the Ctrl+Tab shortcut works normally.

    I believe that this is not intentional behavior.
    All the computers in my studio are experiencing this problem, resetting preferences does not help.

    Windows 10 64bit (this problem was also present on Windows 8.1 64bit and older versions of Illustrator)
    Latest Illustrator version
    Intel i7 processor
    32 GB of RAM
    NVIDIA GTX graphics card

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    1 comment  ·  User Interface  ·  Delete…  ·  Admin →
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20. png file blurry after exporting file

    my illustartor file logo is very good but when i export that file in png jpeg it looks like blurry...please can help me

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    6 comments  ·  File Save, Import and Export  ·  Delete…  ·  Admin →
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