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Illustrator (Desktop) Bugs

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When reporting a bug, please provide a detailed description with the following:

  1. Details of your operating system
  2. The version of Adobe Illustrator (desktop) 
  3. The steps you were taking when you experienced the issues
  4. Your expected result and the actual result
  5. Upload your Illustrator file or a video (screen recording or gif, this helps us most to reproduce the issue and resolve it)

What can we fix in Illustrator (desktop)? Vote or report a bug — one problem per entry, please.

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7840 results found

  1. Sudden problem with embedded bitmaps

    I use embedded bitmaps for additional texture in my illustration. Since recently updating to the newest version of Adobe Illustrator CC, suddenly I am encountering a lot of problems with these-- they print irregularly, and create glitches when saving to some formats, like pngs. I have never encountered problems like this before.

    6 votes
    0 comments  ·  Other...  ·  Admin →
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  2. Can't save preview - error notice |

    after simply saving an illustration
    i get this error.
    It seems i get it across both my systems
    uninstalled and reinstalled illustrator (AiCC18)
    i still get it...
    seems to not affect the files them selves...(all seems well)
    Just seems to be a bit anoying...

    kai
    †

    6 votes
    4 comments  ·  File Save, Import and Export  ·  Admin →
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    Request to Contact Support  ·  Ashutosh Chaturvedi responded

    The issue seems to be file corruption, our support should be able to recover some of the information when you contact them. A file normally corrupts when the disk is not available during file wrote or when Illustrator crashes. We also do not support network drives which is prone to file corruption when writing large files.
    Please get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html . Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.

    Warm Regards,
    Ashutosh Chaturvedi | Sr. Quality Engineering Manager – Illustrator

  3. Hebrew punctuation goes from the wrong side

    Hebrew punctuation problem.
    Right now (finally, thank you) you can write in hebrew right-to-left.
    BUT the punctuation still comes out always in the wrong direction.
    I attach an example.
    Thank you in advance.

    6 votes
    5 comments  ·  Type, Fonts, Text  ·  Admin →
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  4. Precision touchpad scroll jittering

    On my XPS 13 9360, I am having issues when scrolling horizontally or vertically. The scrolling is not fluid; when scrolling at low speeds, the canvas actually scrolls the incorrect direction. This is present in dropdown menus as well. It seems like there are two scrolling actions that are fighting each other, but I am not sure.

    6 votes
    2 comments  ·  User Interface  ·  Admin →
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  5. Error using picas

    This error has existed in Illustrator since at least version 10, in 2001.

    1. Switch units to Picas in Preferences > Units… or by right-clicking in the ruler and selecting Picas.

    2. Select any object.

    3. Go to Object > Transform > Move…

    4. Enter a negative value higher than -1p0. e.g. -0p9.

    5. Watch as the value is converted to a positive and the object moves to the right, or don, not to the left or up.

    In earlier versions of Illustrator this bug exited across the application in any dialogue that excepted a distance, including Offset Path, Effect > Convert to Shape (using…

    6 votes
    4 comments  ·  Other...  ·  Admin →
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  6. Unable to open files from CC Libraries to edit after recent update. . .

    6 votes
    4 comments  ·  Cloud, Libraries  ·  Admin →
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  7. Object stays selected in a locked layer

    Objects remain selected when I move them into a non-visible group/layer and lock the group/layer. It is not possible to deselect the object until you unlock and make visible the group. So far I've been able to recreate the problem every time I've tried.

    6 votes
    2 comments  ·  Selection  ·  Admin →
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  8. Units in AI 2018 not functioning properly

    The new update to Illustrator, 2018, seems to be having issues with files made in previous versions of Illustrator, as of 10/19/17. I'm having trouble setting the Units. When I try to set my rulers to inches, they seem to remain at points - even the properties pallet.

    Although, I just reinstalled 2017 (on 10/20/17) because of these bugs and when I launched the AI app from the CC app, it launched the 2018 version (since I had not yet uninstalled it). When I checked again, this issue seems to have been resolved since yesterday. I kept double checking and…

    6 votes
    8 comments  ·  Performance  ·  Admin →
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    Completed (Comments Open)  ·  Anish Kumar responded

    We have the fix available in the latest release. Please update Illustrator using Adobe Creative Cloud application to the latest build for version Illustrator CC 23.0.3
    Please refer to our knowledge base FAQ – illustrator.uservoice.com/knowledgebase/art.. if you face difficulty in update.
    Or get in touch with us at any of the other support channels – helpx.adobe.com/support.html

  9. Illustrator CC 2017 crashes computer on macOS 10.13 High Sierra

    I didn't know there were serious compatibility issues between Adobe CC and macOS 10.13 High Sierra until after I upgraded.

    Within seconds of launching Illustrator it freezes my entire machine and my only option is a hard reboot.

    Please provide a status update on when this issue will be fixed. I rely on CC for my job and will have to migrate back to 10.12 Sierra in the interim.

    6 votes
    6 comments  ·  Launch  ·  Admin →
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  10. Pathfinder Trim with Gradients does Divide instead

    Version: Any

    Steps taken: Make a file with a gradient fill on top of an object with a solid fill. Apply Pathfinder Trim.

    Expected result: Object underneath gradient object is removed while gradient object stays as one solid object.

    Actual result: Gradient object is cut and solid object remains underneath.

    Video: https://youtu.be/6_kRG7MHCt4

    Further comments: When using pathfinder in Illustrator to trim objects that contain a gradient the objects underneath do not get removed as they should and instead appear to be divided. This seems to be an issue with how Illustrator makes gradient as if overprint fill was applied to…

    6 votes
    1 comment  ·  Pathfinder and Compounds  ·  Admin →
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  11. Cannot open multiple files

    1. Version 21.1.0 (windows)
    2. Selecting multiple files, right clicking to open all files
    3. Expected results that all files open the same way I have been opening files for years.
    4. Only one file opens and locks illustrator, need to close out program through task manager, restart computer and that sometimes fixes the issue. If not I have to uninstall and reinstall illustrator and that fixes the issue for a day or two.
    6 votes
    2 comments  ·  File Save, Import and Export  ·  Admin →
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  12. Shortcuts stop working

    Sometimes my shortcuts on the keyboard just stops working, so I can't press cmd+d to duplicate, or copy etc, while I'm able to press Spacebar to move around.
    they just deactivate by themselves, while other's continue to work. To resolve this, I have to restart the program every time, even after short periods of working on the current project.

    The current project isn't even graphic intensive, but I get this issue. This has happened before a few times.

    Adobe Version CC 2017, latest update

    6 votes
    2 comments  ·  Tools  ·  Admin →
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  13. Zooming malfunction when switching between windows.

    This occurs when I have multiple documents open in tabs. When I switch between tabs and scroll to zoom, it zooms in the previously opened tab, but not the current one. If I click within the document, then I can start zooming normally again.

    6 votes
    0 comments  ·  User Interface  ·  Admin →
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    Request to Contact Support  ·  Anish Kumar responded

    I am closing the ticket due to lack of response.
    Please get in touch with us at sharewithai@adobe.com or any of the other support channels – helpx.adobe.com/support.html . Please give a reference to this post so that we can identify you.
    Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.

  14. Illustrator locks down when a new file tab is clicked

    1. click file
    2. click new
    3. never opens new file window
    4. entire program freezes

    same thing happens with keyboard shortcut

    6 votes
    3 comments  ·  Launch  ·  Admin →
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  15. Decimal point massive problems (AI CC 2017.1.0 macOS 10.12.6)

    I’ve documented the issue here:

    this problem has been discussed ad nauseam on the forum, but it still persists: AI 2017.1.0 on macOS 10.12.6 still has massive problems with handling of the decimal comma vs. point. On my system (macOS 10.12.6), all dialog boxes within Illustrator display numbers with decimal commas, but any operation (such as moving an item with cursor keys or using the cursor Up or Down keys within text boxes) makes the values multiply by 100 and then "explode".

    When I start a new document, the Width textbox of the page says "210,00 mm". If I click…

    6 votes
    2 comments  ·  Performance  ·  Admin →
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  16. Illustrator CC 2017 crashes when i copy paste anything from it

    When i try to copy paste anything from the Illustrator, It crashes.
    1. I use the latest Illustrator CC 2017
    2. For example i draw a cube
    3. I open the Photoshop as well
    4. Back to Illustrator and copy the cube and try to paste into the photoshop but the Illustrator crashes.
    5. I reinstall it and rebooted the PC of course but nothing changes
    6. Honestly if i push the "CTRL-C" within Illustrator it crashes asap, so i cannot copy/paste anything within the AI.

    6 votes
    17 comments  ·  File Save, Import and Export  ·  Admin →
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  17. Right Click does not work

    This is not an idea, it is a bug complaint! My right click does not work on Illustrator on anything. I just downloaded the latest version of Adobe Illustrator Version 2017 21.1.0 in hopes to correct the "right clicking" issue that was in my older version (version prior to 21.1.0). I've uninstalled and reinstalled the program and the same problem still persist. My right click does not work! This is slowing down my work and it's definitely not time efficient. Help me fix this now!

    6 votes
    8 comments  ·  User Interface  ·  Admin →
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    Need More Info  ·  Anish Kumar responded

    Hi,

    Sorry for the inconvenience caused. Can you please share you monitor details. Are using a 4 k machine? On which version of Illustrator are you working on now? Please share this details it may help us to reproduce the issue .

  18. Drop down menus stop working

    Drop down menus will stop working at random. For example, the weight menu under the character panel will not drop down. However, if for example I have my font set to "Black", although I cannot use the drop down menu, I can select the word "Black" and type "Bold" and it will switch the font to bold.

    This happens with various menus throughout the software. I have not been able to fix it. Even after quitting the program and restarting my computer the issues persists.

    6 votes
    Request to Contact Support  ·  4 comments  ·  User Interface  ·  Admin →
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  19. Transform Each records angles for gradients in a way Eyedropper cannot pick them

    Take a look at the test file attached and the GIF with the steps.
    1. All gradients have zero angle
    2. Select All and call Transform Each dialog
    3. Set an angle (I chose45°) and disable Transform Objects — this should rotate only the fill, not the paths. Apply.
    4. Check the angles with the Gradient panel, the values is displayed as correct.
    5. Create a new rectangle and set its appearance to the default one with D hotkey
    6. Pick the Eyedropper toll and make sure both Appearance options are enabled in its options (otherwise it shouldn’t work at…

    5 votes
    0 comments  ·  Gradients  ·  Admin →
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  20. Measure tool / Info panel does not show area for for many things

    Recently Measure tool started to calculate are for selected / clicked objects, originally requested here: http://illustrator.uservoice.com/forums/333657/suggestions/33527584

    However, it’s very basic.
    1. It does not show an area for objects with no fill
    2. No area for objects within a clipping mask
    3. No area for the visible area of a clipping group as a whole
    4. No area for an opaque raster image (not that hard to multiply two values)
    5. ...or for a partially transparent raster image (again, we can evaluate this manually, by using a fill + Outline Object trick)
    6. Nothing for meshes, live text, symbols, compound…

    5 votes
    1 comment  ·  Tools  ·  Admin →
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