8210 results found

1. Snap to Point does not work with Text Objects anchors

   Snap to Point used to work on the anchor points of a Text Object. It's broken now.

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   8 comments  ·  Type, Fonts, Text  ·  Delete…  ·  Admin →
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   Need More Info  ·  AdminEgor Chistyakov (Admin, Adobe Illustrator) responded

   If you are still having problems with this, please provide a test file and a small video showing the exact workflow and the combination of options used. This would help to start investigation.

2. New File and Help Tabs Not Working

   This is not an idea, it's a bug in the system. The 'File -> New' command does not work. If I click 'File -> New', it brings up a new window that remains black and does nothing. I found a work around. If I check the use 'legacy "File New" interface' box In the 'Edit -> Preferences -> General' dialog, only then will it allow me to create a new document.

   I can, however, upon initially opening illustrator, create a new document. But say i'm working on a project and I want to create a new document with the 'File -> New' command. It does not work unless I use the work around that I explained previously.

   I'm also having similar problems with the help tab. Not a single command in the help tab works. If I click anything in the help tab, again, it opens a black screen that does nothing.

   This is not an idea, it's a bug in the system. The 'File -> New' command does not work. If I click 'File -> New', it brings up a new window that remains black and does nothing. I found a work around. If I check the use 'legacy "File New" interface' box In the 'Edit -> Preferences -> General' dialog, only then will it allow me to create a new document.

   I can, however, upon initially opening illustrator, create a new document. But say i'm working on a project and I want to create a new document with the 'File… more

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   2 comments  ·  User Interface  ·  Delete…  ·  Admin →
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   Request to Contact Support  ·  Anish Kumar responded

   I am closing the ticket due to lack of response.
   Please get in touch with us at sharewithai@adobe.com or any of the other support channels – helpx.adobe.com/support.html . Please give a reference to this post so that we can identify you.
   Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.

3. SVG text export failure

   Illustrator 22.0.1 cannot export text layer names to SVG, which seriously impairs our SVG processing pipeline. Tested on both Mac and PC.
   To reproduce:
   • Create a blank document
   • Create a new text object with the Type tool
   • Give the text object a name in the Layers control panel
   • Export to SVG, setting Object IDs to "Layer Names"

   The resulting SVG code will contain a <text> entity, but without its "id" attribute!

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   5 comments  ·  File Save, Import and Export  ·  Delete…  ·  Admin →
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   Completed (Comments Open)  ·  Ashutosh Chaturvedi responded

   We have the fix available in the latest release. Please update Illustrator using Adobe Creative Cloud application to the latest build for version Illustrator CC 23.0.
   Please refer to our knowledge base FAQ – https://illustrator.uservoice.com/knowledgebase/articles/1844590 if you face difficulty in update.
   Or get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html

   Warm Regards,
   Ashutosh Chaturvedi | Sr. Quality Engineering Manager – Illustrator
   Adobe. Make It an Experience.

4. Editing a small CC Library object breaks the thumbnail

   Editing small CC Library items leads to imminent damage to it's thumbnail.

   1 Create an object in Illustrator (for testing purpose make it 4pt x 4pt)
   2 Add it to cc library (noth that thumbnail is generated properly)
   3 Edit the cc lib. object in illustrator (anything will do just add a rectangle anywhere on the canvas)
   4 Save/close the CC lib object

   Expected: the thumbnail is updated and represents the content of the CC item
   Observed: the thumbnail is ridiculously small/not readable

   Check the screenshots and video attached.

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   3 comments  ·  Cloud, Libraries  ·  Delete…  ·  Admin →
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   Under Review  ·  Anish Kumar responded

   Hi Valerii,

   Thanks for the confirmation. Since we are able to reproduce the issue, so we will review it and prioritize accordingly.

   Thanks
   Anish

5. Crashes when closing Illustrator

   After saving the file I am working on and selecting to clear the data on the clipboard (or even if I select not to clear the data), Illustrator will freeze and the bring up the Adobe Crash report dialogue box.

   I have tried to provide feedback in this box, but if I change any of the settings on the Crash report box or type any comments, this too crashes. Windows registers the programme as not responding and tries to find a solution (and doesn't find any) and then closes Illustrator.

   In some cases, when I next open Illustrator it will bring up the files I was working on as [Recovered] files, meaning that I can not always be sure, after saving a file that all my work will be there when I next open Illustrator.

   After saving the file I am working on and selecting to clear the data on the clipboard (or even if I select not to clear the data), Illustrator will freeze and the bring up the Adobe Crash report dialogue box.

   I have tried to provide feedback in this box, but if I change any of the settings on the Crash report box or type any comments, this too crashes. Windows registers the programme as not responding and tries to find a solution (and doesn't find any) and then closes Illustrator.

   In some cases, when I next open Illustrator it will… more

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   5 comments  ·  Other...  ·  Delete…  ·  Admin →
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   Request to Contact Support  ·  AdminIllustrator Engineering (Software Engineer, Adobe Illustrator) responded

   We are closing the ticket as we are not able to reproduce this on AI version 22.1.
   If your problem is not solved, please get in touch with us at sharewithai@adobe.com or any of the other support channels – helpx.adobe.com/support.html . Please give a reference to this post so that we can identify you.

   With Best Regards,
   Raghuveer Singh
   Illustrator Team

6. Option + Arrow Key Not Working in Illustrator 2018

   In all previous releases that I can remember. If you held down the option key and then tapped arrow key Illustrator would create a copy and move the object by the distance set in preferences. In the current version this functionality is missing and actually nothing happens. Is this working for anyone or is there a fix?

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   4 comments  ·  Tools  ·  Delete…  ·  Admin →
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   Request to Contact Support  ·  AdminIllustrator Engineering (Software Engineer, Adobe Illustrator) responded

   Please accept my sincere apology for the inconvenience. Please get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html . Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.

7. Smooth Tool | Selection

   A small bug, but it has been driving me crazy:

   When you have, let's say the Sharper Tool selected, and you click on a path wanting to switch to the Smoothen Tool, when you do that, it unselects the object you chose, and you have to switch back to Selection, Select the object again and switch back one more to the smoothen tool.

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   1 comment  ·  Tools  ·  Delete…  ·  Admin →
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8. Grid snapping don't work on an internal point

   It's not really Smart Guides, take a path drawn freely. After activating the grid, if you want to align an internal point of the path to a point grid you can't. The magnetism applies only on a bounding box of the path, not on the point you show.

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   17 comments  ·  Snapping  ·  Delete…  ·  Admin →
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   Completed (Comments Open)  ·  AdminEgor Chistyakov (Admin, Adobe Illustrator) responded

   Fixed in 24.1.1

9. Can't Edit Text in a Group/Clipping Mask

   In 2018 AI CC, after using a group/clipping mask with text on the inside, you can not edit your text when you double click on the clipping group/mask directly. The Properties panel doesn't display the character settings. See my screenshot

   So, to get around this, I have to cut the text out, paste on the main layer, edit it and then cut/paste it back inside my group/clipping mask.
   Or, release the entire mask, make my edits then re-group/mask it afterwards. Or I have to open the separate character panel.

   As opposed to the way it should. The only way the Property panel display the character settings is if you create/edit your text ONLY on the main layer.

   In 2018 AI CC, after using a group/clipping mask with text on the inside, you can not edit your text when you double click on the clipping group/mask directly. The Properties panel doesn't display the character settings. See my screenshot

   So, to get around this, I have to cut the text out, paste on the main layer, edit it and then cut/paste it back inside my group/clipping mask.
   Or, release the entire mask, make my edits then re-group/mask it afterwards. Or I have to open the separate character panel.

   As opposed to the way it should. The only way the… more

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   3 comments  ·  Properties Panel  ·  Delete…  ·  Admin →
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10. Curvature tool. Draw inside.

    – Version of Adobe Illustrator 22.0.0
    – Object that was created with Curvature tool can’t be clipped if Draw inside mode is switched on.

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    4 comments  ·  Clipping, Intertwine  ·  Delete…  ·  Admin →
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11. Properties panel causing inconsistent tab group behaviour

    The new Properties panel has a fixed width. When it's in a tab group with panels that don't have a fixed width (eg. the Layers panel), the tab group exhibits different behaviours depending on whether the tab group is docked or free-floating.

    When the tab group is free floating, switching between the tabs causes the panel to change width according to each tab's setting, which is what you would expect. Eg. Go to the Layers tab and make the panel very wide. Switch to the Properties tab and the panel auto-shrinks. Switch back to the Layers panel and the width auto-expands back to where you set it.

    But when the tab group is docked to the side of the open document then no matter what width you set for a panel, the width auto-shrinks when the Properties panel is selected but doesn't auto-expand to it's previous width when you switch to a different tab. Eg. Start with the Layers panel and expand the width. Switch to the Properties tab and the panel auto-shrinks as expected. But switch back to the Layers tab and the panel does not auto-expand back to the previous width setting as it should, instead it stays at the Properties panel width (which is a useless width for most other panels)

    This makes it very difficult to include the Properties panel in a tab group with panels of varying width, such as the Layers panel.

    The new Properties panel has a fixed width. When it's in a tab group with panels that don't have a fixed width (eg. the Layers panel), the tab group exhibits different behaviours depending on whether the tab group is docked or free-floating.

    When the tab group is free floating, switching between the tabs causes the panel to change width according to each tab's setting, which is what you would expect. Eg. Go to the Layers tab and make the panel very wide. Switch to the Properties tab and the panel auto-shrinks. Switch back to the Layers panel and the width… more

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    1 comment  ·  Properties Panel  ·  Delete…  ·  Admin →
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    Completed (Comments Open)  ·  AdminIllustrator Engineering (Software Engineer, Adobe Illustrator) responded

    Hi All,

    This issue has been fixed in latest release. Please upgrade to 23.0.3 to get the fix.

    Thanks & Regards,
    Raghuveer Singh

12. GPU rendering issue with artwork disappearing

    When working in Outline mode zoomed in and switching back to Preview, artwork disappears from view when zooming out.

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    5 comments  ·  Rendering Issues (GPU, CPU)  ·  Delete…  ·  Admin →
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    Request to Contact Support  ·  Ashutosh Chaturvedi responded

    I am closing the ticket due to lack of response.
    Please get in touch with us at sharewithai@adobe.com or any of the other support channels – https://helpx.adobe.com/support.html . Please give a reference to this post so that we can identify you.
    Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.

    Warm Regards,
    Ashutosh Chaturvedi | Sr. Quality Engineering Manager – Illustrator

13. Proof Colors preview doesn't work on GPU (NVidia), only CPU

    Illustrator CC 2017 version 21.1.0 (64 bit)
    Dual Nvidia GTX 1060 cards, 6 GB VRAM (Not SLI)
    Intel Core i7-6700K @ 4.00 GHz

    Proof Colors preview doesn't work with GPU rendering, only on CPU.

    Basically, when using GPU rendering, turning on Proof Colors and changing the proof setup to Simulate Paper Color, for example, does absolutely nothing. Document is in CMYK color mode, simulating SWOP 2, with simulate paper color activated.

    When I change to CPU rendering, this works as expected. GPU rendering in InDesign and Photoshop also works as expected.

    I've tried deleting Illustrator preferences, restarting, etc.

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    5 comments  ·  Rendering Issues (GPU, CPU)  ·  Delete…  ·  Admin →
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14. Drop down menus stop working

    Drop down menus will stop working at random. For example, the weight menu under the character panel will not drop down. However, if for example I have my font set to "Black", although I cannot use the drop down menu, I can select the word "Black" and type "Bold" and it will switch the font to bold.

    This happens with various menus throughout the software. I have not been able to fix it. Even after quitting the program and restarting my computer the issues persists.

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    Request to Contact Support  ·  4 comments  ·  User Interface  ·  Delete…  ·  Admin →
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15. Warichu’s Adjustment value is limited to an integer in point

    Confirmed in Illustrator 30.3.0 and CS4.
    It's probably a problem that occurs in all past versions.

    The "Warichu" using for vertical writing text, under use in Japanese environment.
    The adjustment value is set only to integers of points and it is very troubling.
    In that state, I can only do a rough job too much.
    I would like to improve so that more detailed values can be set.

    <Japanese>
    Illustrator 30.3.0 および 14 (CS4) で確認済み。
    おそらく過去のどのバージョンでも発生する問題です。

    割注設定の行間がPoint整数値ごとにしか設定できない。
    これでは大雑把な仕事しかできない。
    細かい値を設定できるよう改善して欲しい。

    また、テキストオブジェクトの拡大・縮小に追従されない。

    <検証手順>
    1. テキストに割注を設定し、行間をpoint以外の整数などにする
    2. 割注設定を再び開いて値を確認する

    1. 割注の行間に目安となる長方形を作成
    2. テキストと長方形を選択して拡大・縮小

    <結果>
    2. 値がpoint整数値に四捨五入されている
    4. 割注の行間は長方形とずれてゆく

    <理想とされる結果>
    2. 割注の行間は入力した値をキープすること
    4. 割注の行間はテキストと同様に拡大・縮小されること

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    Under Review  ·  2 comments  ·  Type, Fonts, Text  ·  Delete…  ·  Admin →
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16. Files saved are missing images when imported into Photoshop, InDesign, other apps

    Lately I am having problems with linked files in Illustrator not showing up when I open the file in Photoshop for instance, even though everything looks fine in Illustrator in the original file. I have to go into the Links menu and relink everything one at a time and resave to make it work. I also notice that the file size is smaller when the linked files don't work.

    I tend to use linked files a lot and have for years so this isn't a case of unfamiliarity with the tool.

    Any suggestions are welcome.

    Windows 11
    Illustrator 30.2.1
    Photoshop 27.4.0

    Lately I am having problems with linked files in Illustrator not showing up when I open the file in Photoshop for instance, even though everything looks fine in Illustrator in the original file. I have to go into the Links menu and relink everything one at a time and resave to make it work. I also notice that the file size is smaller when the linked files don't work.

    I tend to use linked files a lot and have for years so this isn't a case of unfamiliarity with the tool.

    Any suggestions are welcome.

    Windows 11
    Illustrator 30.2.1
    Photoshop… more

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    18 comments  ·  Images, Links  ·  Delete…  ·  Admin →
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    Completed (Comments Open)  ·  AdminAkshaya Saxena (Admin, Adobe Illustrator) responded

    This has been fixed in the latest version - 30.3.

    
    

    This fix would not correct the existing damaged files but should not happen on new files saved from newest version. Existing files can be corrected by resaving them in latest version.

    
    

    Please check at your end and let us know.

17. Arrow keys, Home & End keys don’t work when renaming Artboard names on canvas

    We now can rename artboards directly on canvas, by double-clicking a name, if 'Artboard names on canvas' is enabled in Preferences > Selection & Anchor Display.
    However, navigating this input with arrows, Home, End, etc., is not possible. Please make it work.

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    2 comments  ·  Documents and Artboards  ·  Delete…  ·  Admin →
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18. Picking Eyedropper temporarily disables Smart Guides

    As reported here: https://www.reddit.com/r/AdobeIllustrator/comments/1p6ecuj/behavior_of_eyedropper_tool_changed_recently/

    In previous versions (can’t say for sure now when it stopped) we were able to aim with the Eyedropper better, when Smart Guides were enabled. In CC 2017 it works. Was quite helpful to pick color from a stroke, highlighting the object that is going to be sampled. Cool, right?

    But now, I suppose with the Photoshop-style sampling rings glued on, Illustrator forgot it’s a vector program. The sampling ring should not disable Smart guides!

    I somewhat get why pressing Shift might disable it, because Shift enables the 'sample by pixel' mode, and picking a color from a smart guide is not something we would need (actually, jus ignore the color of these, don’t hide)... but why disable Smart Guides for the normal mode? Please review and fix! The tool doesn’t hint what exactly it would pick, a stroke, a fill, a raster color... Sampling ring is not a solution, especially if you work in CMYK.

    As reported here: https://www.reddit.com/r/AdobeIllustrator/comments/1p6ecuj/behavior_of_eyedropper_tool_changed_recently/

    In previous versions (can’t say for sure now when it stopped) we were able to aim with the Eyedropper better, when Smart Guides were enabled. In CC 2017 it works. Was quite helpful to pick color from a stroke, highlighting the object that is going to be sampled. Cool, right?

    But now, I suppose with the Photoshop-style sampling rings glued on, Illustrator forgot it’s a vector program. The sampling ring should not disable Smart guides!

    I somewhat get why pressing Shift might disable it, because Shift enables the 'sample by pixel' mode, and picking a color… more

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    2 comments  ·  Tools  ·  Delete…  ·  Admin →
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19. Font drop down list won't allow font selection.

    Mac Studio
    Sequoia 15.6.1
    Adobe Illustrator 2026 version 30

    My font drop-down list allows me to preview fonts, but not select them. If I preview and click a new font to select it, the type window closes and my select text reverts to the original font. I've tried using the text tool and the selection tool - same problem. To change a font, I must type the ENTIRE NAME in the font window and hit return. Very time consuming. :(

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    6 comments  ·  Type, Fonts, Text  ·  Delete…  ·  Admin →
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    Need More Info  ·  AdminAkshaya Saxena (Admin, Adobe Illustrator) responded

    If you are still running into this issue on latest Beta builds, please comment here or send us an email to sharewithai@adobe.com and mention the link of this thread (https://illustrator.uservoice.com/admin/v3/ideas/50725475) in the subject.

20. Holding Shift when picking a color from a gradient in a CMYK document samples the wrong color

    Even though we can hold Shift to pick a color form an object with a gradient applied, it picks the color sampled from the screen — the RGB value.
    It means if we are in a CMYK document and picking a color from a white-to-black gradient, the picked color would NOT be a shade of black, as expected, but an atrocious converted muddy RGB value.
    This is not what it should do!

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    2 comments  ·  Gradients  ·  Delete…  ·  Admin →
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