8122 results found

1. Some variable fonts get expanded in parts

   If you apply a stroke to a live text using Acumin Variable Concept, Myriad Variable Concept, Minion Variable Concept fonts, the stroke stays solid.
   If you expand these, glyphs are united.

   However, if you do the same with Bahnschrift, Cascadia Code, Clash Grotesk Variable, Source Code Variable (and perhaps some other fonts), you get glyphs partitioned.

   To workaround this, we can use Pathfinder Add effect... but it won’t help if you have different fills applied to your characters.

   Why the results are different? why Illustrator treats some variable fonts as a collection of sub-parts, but others stay wholesome?

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   0 comments  ·  Type, Fonts, Text  ·  Delete…  ·  Admin →
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2. ファイル→書き出しにてJPEGを書き出す際、圧縮方式が選択したものと異なる場合がある

   Windows10/21H1 Adobe IllustratorCC 26.0.3

   問題が発生したときに実行していた手順
   1.アートワークをアートボード上に作成する。
   2.ファイル→書き出し→書き出し形式を選択しJPGを選択する。
   3.ダイアログ上で圧縮方式を「ベースライン（最適化）」を指定しJPEGファイルを書き出す。
   4.書き出されたJPEGファイルは圧縮方式がプログレッシブになっている。

   想定していた結果
   指定したベースライン（最適化）でJPEGファイルが作成される。

   実際の結果
   圧縮方式がプログレッシブにて書き出される。

   この症状はWindows版のみで起こるようです。また、書き出し状態が異なるケースも見られるようなので他のパラメータによる影響を受けている可能性も残ります。
   わたしが検証したファイル３種類を添付します。それぞれがファイル名に付けた圧縮形式で書き出しを行っていますが、バイナリデータを見てもベースライン最適化とプログレッシブのマーカーが入れ替わっている状態です。
   この問題については以下のスレッドをご参照下さい。

   https://community.adobe.com/t5/illustratorフォーラム-discussions/illustratorでjpeg書き出しするとプログレッシブになる/m-p/12795818#M27679

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   Under Review  ·  2 comments  ·  File Save, Import and Export  ·  Delete…  ·  Admin →
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3. Path effects applied to a compound shape result a doubled stroke on expansion

   1. Draw two overlapping shapes
   2. Remove fill and stroke for both of them
   3. Hold Alt and press Unite shape mode button in Pathfinder to create a live compound shape
   4. Apply Offset Path effect (or any other path deforming effect, like Roughen or ZigZag)
   5. Expand appearance of the object Result: two copies of the same stroked object Expected: one copy of the stroke object

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   0 comments  ·  Effects, Appearance, Graphic Styles  ·  Delete…  ·  Admin →
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4. Dashed line not working

   I have the latest build of Illustrator 2021 for macOS Big Sur. When I try to apply the dashed line feature to lines or shapes, the effect does not show up. It’s as if I never clicked it. What’s going on here? I’ve never experienced this in past versions of Illustrator. I even tried deleting my preferences. Still nothing. This is so frustrating!

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   13 comments  ·  Strokes  ·  Delete…  ·  Admin →
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   Need More Info  ·  AdminAnkit Goyal(Illustrator Team) (Admin, Adobe Illustrator) responded

   Hi,

   Thanks for reporting this issue.
   Unfortunately we are not able to reproduce this issue.
   Could you please provide a video, test file or steps of the workflow with which you are facing this issue and share with us. Kindly share the above with us in a Zip file at sharewithai@adobe.com . Please mention the title of this issue as the subject of the mail.

   Regards,
   Ankit Goyal
   Illustrator Team

5. Illustrator RulerUnits returns Unknown for 'Feet' and 'Feet and Inches'

   Illustrator recently added 'Feet' and 'Feet and Inches' to the available ruler units; however, when a user selects one of these units, the scripting side returns 'RulerUnits.Unknown' for 'activeDocument.RulerUnits'.

   For scripting, the corresponding 'RulerUnits.*' value should be added so that developers can respond to the selected units.

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   5 comments  ·  SDK and Scripting  ·  Delete…  ·  Admin →
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   Completed (Comments Open)  ·  AdminAnkit Goyal(Illustrator Team) (Admin, Adobe Illustrator) responded

   I am happy to share that we have fixed this bug in our latest release – 27.1.1 which is available worldwide now.

   Going forward, our goal is to fix as many top User-Voice bugs as possible and as frequently as possible. Given the nature of the fixes, some of the bugs will take a longer time to fix, but we are on it.

   You can update to the latest release using Creative Cloud desktop App: https://helpx.adobe.com/in/creative-cloud/help/creative-cloud-updates.html

   Thank you for all the feedback. Keep it coming!

   Ankit Goyal

   Illustrator Team

6. Text subtracted form a shape looks incorrectly with GPU Preview rendering, top is clipped diagonally

   Having issues with text and some compound paths acting like they are open paths when previewing with GPU. Viewing in CPU preview renders correctly.
   We have had this issue on both 2017 iMacs and new Windows 10 machines.

   Adobe Illustrator 25.2
   Windows 10
   Nvidia RTX 2070 Super (457.07 drivers)

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   7 comments  ·  Rendering Issues (GPU, CPU)  ·  Delete…  ·  Admin →
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7. Same keyboard shortcut (Alt + C) for two different options in the Place dialog box

   In the Place dialog box two different options (Open Cloud Document and Replace) have the same shortcut — 'C' key. In both cases the 'C' letter in the option titles is underlined. See attached screenshot.

   Windows 10, Illustrator v25.2

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   7 comments  ·  File Save, Import and Export  ·  Delete…  ·  Admin →
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8. Page orientation incorrect in new document panel

   Opening a new document and trying to make it 17"w x 11"h, the document opens at 11"w x 17"h.

   v25.1

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   7 comments  ·  Other...  ·  Delete…  ·  Admin →
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   Completed (Comments Open)  ·  AdminEgor Chistyakov (Admin, Adobe Illustrator) responded

   The issue is no longer reproducible in later versions of Illustrator. Please comment back if it still does happen for you.

9. Mouse/Tablet issues when using Hej Stylus! in combination with Ai

   Operating system: macOS 10.15.6
   Graphics card: NVIDIA GeForce GT 750M 2 GB
   Intel Iris Pro 1536 MB
   Wacom Tablet, Intros Pro, or Cintiq 24 HD f.i.

   Broken: Ai CS6+

   Eilert from Hej Stylus! writing. Hej Stylus! is a tool that smoothes tablet output amongst other features.
   Hej Stylus! pulls live tablet event data and re-infuses altered events back into the macOS event stream using:

   CGEvent.tapCreate(tap: .cgSessionEventTap,
   place: .headInsertEventTap,
   options: .defaultTap,
   ...
   Using any of Hej Stylus!' position smoothing algos creates cursor issues in Ai - on tablet use only. Mouse is not affected.
   Using Tablet devices causes blender to 'use' both events - although Hej Stylus! is overwriting all tablet events.
   We do wonder if you use any functions that force Ai to process information directly from a hardware source. We hope that you might shed some light on how you process incoming events from tablet devices so that we can find a workaround. Are you using 'mouseLocationOutsideOfEventStream' (or similar) to evaluate the screen position of the pointer? If so, under what conditions? Helping us to understand this process might help us finding a solution and providing a better Illustrator experience.

   Exact steps for others to reproduce the error
   1.) To test this issue goto: hejstylus.com and grab the latest version.
   2.) Use a graphics tablet
   3.) Use a smoothing algorithm (as seen in screen grab)
   4.) Draw something with the tool f.i.

   Today a similar issue was solved by the blender team for their application.
   See their solution here:
   https://developer.blender.org/rB9e85812acc88fa469aecccb1d5ed3e28e362278a
   https://developer.blender.org/F9180724

   Operating system: macOS 10.15.6
   Graphics card: NVIDIA GeForce GT 750M 2 GB
   Intel Iris Pro 1536 MB
   Wacom Tablet, Intros Pro, or Cintiq 24 HD f.i.

   Broken: Ai CS6+

   Eilert from Hej Stylus! writing. Hej Stylus! is a tool that smoothes tablet output amongst other features.
   Hej Stylus! pulls live tablet event data and re-infuses altered events back into the macOS event stream using:

   CGEvent.tapCreate(tap: .cgSessionEventTap,
   place: .headInsertEventTap,
   options: .defaultTap,
   ...
   Using any of Hej Stylus!' position smoothing algos creates cursor issues in Ai - on tablet use only. Mouse is not affected.
   Using Tablet devices causes blender to 'use'… more

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   2 comments  ·  Other...  ·  Delete…  ·  Admin →
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   Need More Info  ·  AdminIllustrator Engineering (Software Engineer, Adobe Illustrator) responded

   Hi All,

   Thanks for reporting the issue .
   We are not able to reproduce this issue in house. ,Kindly provide following info to nail down this issue:

   1)Kindly provide some video showing how in Illustrator issue is observed, Test file(Via File→Package) & elaborated steps with which you are facing issue and share with us at ShareWithAI@adobe.com .

   Please mention the title of this issue as the subject of the mail. 

   Warm regards
   Aishwarya G Gadodia
   Illustrator Team

10. Corner Rounding Errors: Rounding more than the selected corners

    1) Mac OS 10.15.6 / Adobe Illustrator 24.3

    2) Selected only the upper corners on this piece of artwork. Adding a corner round to them.

    3) I expect corner round to be applied only to the selected corners.

    4) Illustrator is changing the curve of the lower left and lower right larger exterior curves. (You can see the original artwork underneath in Cyan... only the upper 6 corners of the "w" were supposed to be effected). This is happening on many other pieces of art that I'm currently working on as well.

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    5 comments  ·  Other...  ·  Delete…  ·  Admin →
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11. Allow to isolate a compound path when only a part of it is selected

    Since we can't isolate components of compound path and shapes it is strange that Ai won't isolate a whole compound path/shape when you select only a part of it.
    Try this:
    1. Create compounds path/shape — like a torus
    2. Use Direct/Group Selection tool to select only the inner circle if your torus
    3. The 'Isolate Selected Object' button won't appear on the Control panel and the assigned hotkey won't do anything.

    This should be fixed. Ai should allow to isolate a compound path/shape when you select a part of it.
    Also, I think that Ai should be able to isolate these components in the first place: https://illustrator.uservoice.com/forums/333657-illustrator-feature-requests/suggestions/40684777-make-isolate-work-for-components-of-a-compound-pat

    Since we can't isolate components of compound path and shapes it is strange that Ai won't isolate a whole compound path/shape when you select only a part of it.
    Try this:
    1. Create compounds path/shape — like a torus
    2. Use Direct/Group Selection tool to select only the inner circle if your torus
    3. The 'Isolate Selected Object' button won't appear on the Control panel and the assigned hotkey won't do anything.

    This should be fixed. Ai should allow to isolate a compound path/shape when you select a part of it.
    Also, I think that Ai should be able to… more

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    0 comments  ·  Isolation  ·  Delete…  ·  Admin →
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12. PDF Export/Save .joboptions not appearing; cannot use PDF/X-4:2010 Standard joboptions

    Adobe PDF Export presets (.joboptions) that work in ID, PS do not appear as options in Save As > PDF in AI.

    Edit > Adobe PDF Presets... show they are installed. Attempting to Install them manually returns an error: "The preset '[XX.joboptions]' is not recognized as a valid .joboptions file." They cannot be Edited nor Exported from this dialog. (Even though they can be Edited and reimported in other apps.)

    Affected presets use PDF/X-4:2010 Standard.

    Illustrator requires PDF Export presets specifying Standard PDF/X-4:2007 or lower/None.

    Creating new presets within Illustrator and selecting "Standard: PDF/X-4:2010" in the dialog actually creates .joboptions files specifying compliance with PDF/X-4:2007.

    This can be verified by opening the .joboptions files in a text editor. (I used BBEdit.)

    Simply opening a non-working preset (works in ID & PS, but not available in AI) as text and changing the line:

    /CheckCompliance [
    /PDFX4:2010

    ... to PDFX4:2007 renders the preset functional again.

    This has been tested on Illustrator versions CC 2017, 2019, and 2020 on multiple machines; Mac OS Sierra, High Sierra, Mojave.

    this follows from this Adobe Support forum thread:
    https://community.adobe.com/t5/illustrator/my-adobe-pdf-presets-don-t-show-up-in-illustrator-cc/m-p/10861208#M162030

    Steps to recreate:

    Create a PDF preset within ID (any version after CC 2015) that specifies Standard: PDF/X-4:2010.

    Verify this same preset is valid and functional in ID & PS.

    Open any file in AI (versions 2015-2020). File > Save As with option Format: Adobe PDF. In the Save as Adobe PDF options dialog, under "Adobe PDF Presets:" the custom .joboptions file is not present in the list.

    Under Edit > Adobe PDF Presets... in the list of installed presets, the custom .joboptions file is listed. Selecting it, both Export and Edit are grayed out.

    Selecting "Import" and selecting the same .joboptions file returns an error: "...not a valid .joboptions file."

    Create a New PDF preset within Illustrator. Specify "Standard: PDF/X-4:2010." (2010 is the only X-4 option.)

    Verify Edit and Export options are not grayed out and function.

    Verify preset works in ID & PS.

    Open both presets (Mac OS: /Users/[username]/Library/Application Support/Adobe/Adobe PDF/Settings/) with a text editor.

    Find the lines beginning with: "/CheckCompliance" and the immediate line after:

    Files created in ID will read:

    /CheckCompliance [
    /PDFX4:2010

    Files created in AI will read:

    /CheckCompliance [
    /PDFX4:2007

    In AI (Edit > Adobe PDF Presets) and ID (File > Adobe PDF Presets > Define...) both report "Standards Compliance: PDF/X-4 2010"

    In text editor, for preset created in ID, manually change:

    /CheckCompliance [
    /PDFX4:2010

    to "/PDFX4:2007" — Save preset.

    Verify PDF preset that was previously unavailable in AI, File > Save As, Format: Adobe PDF is now present and functional.

    Under Edit > Adobe PDF Presets... preset now has Export and Edit buttons enabled. (Preset still reports "Standards Compliance: PDF/X-4 2010")

    Resolution: Either create all PDF/X-4 standards-compliant PDF export presets within Illustrator for the rest of the CC suite; or manually edit all .joboptions files created for PDF/X-4 standards-compliance from "2010" to "2007."

    This may present an issue where strict adherence to the 2010 version of the standard is critical and required. Although PDF's are exported with "2010" selected, they are actually only compliant with 2007, the only version AI understands.

    Adobe PDF Export presets (.joboptions) that work in ID, PS do not appear as options in Save As > PDF in AI.

    Edit > Adobe PDF Presets... show they are installed. Attempting to Install them manually returns an error: "The preset '[XX.joboptions]' is not recognized as a valid .joboptions file." They cannot be Edited nor Exported from this dialog. (Even though they can be Edited and reimported in other apps.)

    Affected presets use PDF/X-4:2010 Standard.

    Illustrator requires PDF Export presets specifying Standard PDF/X-4:2007 or lower/None.

    Creating new presets within Illustrator and selecting "Standard: PDF/X-4:2010" in the dialog actually creates .joboptions… more

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    1 comment  ·  File Save, Import and Export  ·  Delete…  ·  Admin →
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    Completed (Comments Open)  ·  AdminAnkit Goyal(Illustrator Team) (Admin, Adobe Illustrator) responded

    I am happy to share that we have fixed this bug in our latest release – 24.1.2 which is available worldwide now.

    Going forward, our goal is to fix as many top User-Voice bugs as possible and as frequently as possible. Given the nature of the fixes, some of the bugs will take a longer time to fix, but we are on it.

    You can update to the latest release using Creative Cloud desktop App: https://helpx.adobe.com/in/creative-cloud/help/creative-cloud-updates.html

    Thank you for all the feedback. Keep it coming!

13. Distribute Spacing field is disabled if you set a key object BEFORE opening Align panel

    Windows 10 Pro (64-bit), Illustrator 24.0.1 (64-bit)

    If I wish to align / distribute two or more objects in Illustrator, if I select the objects and click on the 'master object' BEFORE I go to the 'Align' tool window, the distance box remains greyed out as you can see in one of the screenshots below. I find this very annoying, for example, I may have previously been on the 'Transform' tool window sizing my objects, then I copy them a few times and select them all, select a master object then go to the 'Align' window and the distance box is greyed out. I then have to re-select everything and re-select the master object while the 'Align' tool window is open for the distance box to become active. I find this very annoying and Illustrator CS5 didn't used to behave in this way. If this could be looked at please, it would be brilliant, thank you.

    Windows 10 Pro (64-bit), Illustrator 24.0.1 (64-bit)

    If I wish to align / distribute two or more objects in Illustrator, if I select the objects and click on the 'master object' BEFORE I go to the 'Align' tool window, the distance box remains greyed out as you can see in one of the screenshots below. I find this very annoying, for example, I may have previously been on the 'Transform' tool window sizing my objects, then I copy them a few times and select them all, select a master object then go to the 'Align' window and the distance box… more

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    13 comments  ·  Align, Distribute  ·  Delete…  ·  Admin →
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14. Refresh problems in Trim View - Illustrator 24.0

    I'm not sure this is exclusive to GPU, but in Trim View sometimes when working with content, it stops refreshing properly and causing anomalies on screen

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    7 comments  ·  Rendering Issues (GPU, CPU)  ·  Delete…  ·  Admin →
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    Completed (Comments Open)  ·  AdminAnkit Goyal(Illustrator Team) (Admin, Adobe Illustrator) responded

    I am happy to share that we have fixed this bug in our latest release – 27.3.1 which is available worldwide now.

    Going forward, our goal is to fix as many top User-Voice bugs as possible and as frequently as possible. Given the nature of the fixes, some of the bugs will take a longer time to fix, but we are on it.

    You can update to the latest release using Creative Cloud desktop App: https://helpx.adobe.com/in/creative-cloud/help/creative-cloud-updates.html

    Thank you for all the feedback. Keep it coming!

    Ankit Goyal

    Illustrator Team

15. Home screen is empty or almost empty

    After update of Windows 10, my Adobe Illustrator looks like a screenshot in the attachment. I need help. PLEASE.

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    10 comments  ·  Other...  ·  Delete…  ·  Admin →
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16. Expanding a Live Paint Object Changes Dimensions

    Reporting a very frustrating Illustrator bug that has been there since version CS6 at least.

    There is a bug concerning the Live Paint tool. Live Paint objects need to be expanded most of the time to develop them further in Illustrator. However, after expanding, the dimensions of the shapes get distorted and this renders the Live Paint tool completely useless for precise drawings or illustrations.

    I hope something can be done to eradicate this bug as it extensively hinders workflow of many projects that need to be developed with Illustrator.

    Thank you.

    P.S. The same happens not only with imported files, but also with Live Paint objects created by native tools.

    Reporting a very frustrating Illustrator bug that has been there since version CS6 at least.

    There is a bug concerning the Live Paint tool. Live Paint objects need to be expanded most of the time to develop them further in Illustrator. However, after expanding, the dimensions of the shapes get distorted and this renders the Live Paint tool completely useless for precise drawings or illustrations.

    I hope something can be done to eradicate this bug as it extensively hinders workflow of many projects that need to be developed with Illustrator.

    Thank you.

    P.S. The same happens not only with imported… more

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    4 comments  ·  Other...  ·  Delete…  ·  Admin →
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17. Illustrator keeps crashing

    Illustrator keeps crashing on MacBook Pro

    14 votes

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    7 comments  ·  Performance  ·  Delete…  ·  Admin →
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18. CC 2019 version runs slow!

    For some reason in this 2019 version of the program it chugs and is very slow to move around and work with my files, even if the files are not very large. I usually have to shut the program down and restart to correct the problem. Would like to know if anyone else is having this problem and if someone at Adobe could address this, thank you.

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    2 comments  ·  Performance  ·  Delete…  ·  Admin →
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    Request to Contact Support  ·  Ashutosh Chaturvedi responded

    I am closing the ticket due to lack of response.

    Please get in touch with us at sharewithai@adobe.com or any of the other support channels – https://helpx.adobe.com/support.html . Please give a reference to this post so that we can identify you.
    Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.

19. Holding Shift with Smart Guides enabled when using Scale tool is works unreliably

    macOs Sierra 10.12.6

    Illustrator 23.0.1 - Scale tool doesn't work the same as it's been for years!! Ugh!

    Please revert to the legacy behavior of scaling shapes, images and text proportionately by using the scale tool + holding shift key and drag to enlarge or reduce size of shape proportionately. This way has been burned in my brain for many, many, many years. My fingers move faster than I can think, and now my logos turn out wonky unless I scale it the long way, by opening up the scale tool and typing in percentages!! No thanks.

    For now, how do I get the scale tool to work like it used to? Is the work-around the same for Illustrator 23.0.1, as it is for Photoshop?
    https://forums.adobe.com/thread/2548154

    macOs Sierra 10.12.6

    Illustrator 23.0.1 - Scale tool doesn't work the same as it's been for years!! Ugh!

    Please revert to the legacy behavior of scaling shapes, images and text proportionately by using the scale tool + holding shift key and drag to enlarge or reduce size of shape proportionately. This way has been burned in my brain for many, many, many years. My fingers move faster than I can think, and now my logos turn out wonky unless I scale it the long way, by opening up the scale tool and typing in percentages!! No thanks.

    For now, how… more

    14 votes

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    6 comments  ·  Tools  ·  Delete…  ·  Admin →
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20. Stroke with gradient: overprinting attribute not set

    When a stroke with a gradient is set to overprinting, the overprinting attribute is not set anymore when reopening the file.

    Attached is a screenshot of an example.

    We are using CC 2018 and CC 2017, on Mac OS 10.12, 10.13, 10.14 on various machines.

    •  

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    8 comments  ·  Effects, Appearance, Graphic Styles  ·  Delete…  ·  Admin →
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    Completed (Comments Open)  ·  AdminAvinash Singh Kotwal (Principal Product Manager, Adobe Illustrator) responded

    I am happy to share that we have fixed this bug in our latest release – 23.0.6 which is available worldwide now.

    Going forward, our goal is to fix as many top User-Voice bugs as possible and as frequently as possible. Given the nature of the fixes, some of the bugs will take a longer time to fix, but we are on it.

    You can update to the latest release using Creative Cloud desktop App: https://helpx.adobe.com/in/creative-cloud/help/creative-cloud-updates.html

    Thank you for all the feedback. Keep it coming!