8108 results found

1. Misalignment in control panel for symbols

   See image attached.
   Here and everywhere baselines in control panel captions must match.

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   Completed (Comments Open)  ·  0 comments  ·  User Interface  ·  Delete…  ·  Admin →
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2. Selection tool not working with Text

   Intermittently, the selection tool isn't working with my text. For area type, the bounding box will disappear (and "show bounding box" is enabled). When it re-appears, often there is a lag between when I move the text and when the bounding box follows it. If there is no lag, it is not uncommon for the bounding box not to move at all.

   OR my selection tool will (on area type) act only like a direct selection tool. And the transformation controls on each side of a rectangle of the type box will disappear. All I can do is use the selection tool like the direct selection tool and manually move each corner.

   Sometimes, when I click on one piece of type (area or point) another nearby type chunk will select instead. And any formatting I apply gets applied to the wrong text.

   Other times, I can't get the text to select at all. Or clicking on one piece of text will select something completely different (another line of type or a shape).

   This issue resolves itself if I close and reopen my document, however this is extremely disruptive to my workflow. It is also not a RAM issue- I just upgraded from 8gb to 16gb and had this problem on both machines.

   It seems to have started once I updated Illustrator or to High Sierra. For reference, I use an imac display monitor connected via hdmi cord to my laptop when working in illustrator. This issue happens whether I am working on the display screen or my actual laptop screen.

   Ive been working in illustrator for almost 10 years and I've never had this happen before (even on very slow machines in the earlier 2000s).

   Intermittently, the selection tool isn't working with my text. For area type, the bounding box will disappear (and "show bounding box" is enabled). When it re-appears, often there is a lag between when I move the text and when the bounding box follows it. If there is no lag, it is not uncommon for the bounding box not to move at all.

   OR my selection tool will (on area type) act only like a direct selection tool. And the transformation controls on each side of a rectangle of the type box will disappear. All I can do is use the… more

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   19 comments  ·  Type, Fonts, Text  ·  Delete…  ·  Admin →
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   Resolved (Comments Open)  ·  AdminAnkit Goyal(Illustrator Team) (Admin, Adobe Illustrator) responded

   Hi All,

   Thanks for reporting this issue.
   We are getting response from users that they are facing this issue no more on Latest Illustrator released version .Hence marking this issue as resolved.

   In case you are still encountering this issue.
   Kindly provide some video and Test file(Via File→Package) with some steps with which you are facing issue and share with us in a zip file at sharewithai@adobe.com .Please mention the title of this issue as the subject of the mail.

   Regards,
   Ankit Goyal
   Illustrator Team

3. Media size setting of print dialog returns to default settings on changing color via swatches (or apply arrowhead via strokes)

   Any operating system (happens on both Windows and Mac)
   Illustrator Version 22.x or 21.x

   Change "media size" in print setting from "Defined by Driver" to any paper.
   Finish the print dialog ("Done" click).
   Select from the color book with Swatches panel, or set the arrow with the Stroke panel.
   When returning to the print setting again, the media size returns to "Defined by Driver".

   Does not occur before Version 20 (CC 2015.5).

   Possibility to occur when using settings that refer to another Illustrator file.

   Problems reported in the Japan Forum.
   https://forums.adobe.com/thread/2424994

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   0 comments  ·  Print  ·  Delete…  ·  Admin →
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   Completed (Comments Open)  ·  AdminAvinash Singh Kotwal (Principal Product Manager, Adobe Illustrator) responded

   I am happy to share that we have fixed this bug in our latest release – 23.0.6 which is available worldwide now.

   Going forward, our goal is to fix as many top User-Voice bugs as possible and as frequently as possible. Given the nature of the fixes, some of the bugs will take a longer time to fix, but we are on it.

   You can update to the latest release using Creative Cloud desktop App: https://helpx.adobe.com/in/creative-cloud/help/creative-cloud-updates.html

   Thank you for all the feedback. Keep it coming!

4. Snap to point still works even when it's OFF

   I have 'Snap to point' turned off in AI22.
   But when I draw using Pen tool, it still snaps to point.

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   3 comments  ·  Snapping  ·  Delete…  ·  Admin →
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5. Free transform tool is still broken.

   Free transform tool is still broken in CC 2018.

   Look at the comparison.

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   4 comments  ·  Tools  ·  Delete…  ·  Admin →
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   Completed (Comments Open)  ·  AdminAvinash Singh Kotwal (Principal Product Manager, Adobe Illustrator) responded

   I am happy to share that we have fixed this bug in our latest release – 23.0.6 which is available worldwide now.

   Going forward, our goal is to fix as many top User-Voice bugs as possible and as frequently as possible. Given the nature of the fixes, some of the bugs will take a longer time to fix, but we are on it.

   You can update to the latest release using Creative Cloud desktop App: https://helpx.adobe.com/in/creative-cloud/help/creative-cloud-updates.html

   Thank you for all the feedback. Keep it coming!

6. illustrator cc 2018 wrong in export psd after rasterized

   colors change in file export with pantone, my steps are as follows:
   1- I have created a file in illustrator CC 2018 with 8 spot colors or pantone.
   2- rasterize the file with the function "keep spot colors " flagged
   3- export the .psd image with the function in the connection tab
   4- the resulting file has changed colours and wrong result

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   8 comments  ·  File Save, Import and Export  ·  Delete…  ·  Admin →
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   Completed (Comments Open)  ·  Ashutosh Chaturvedi responded

   We have the fix available in the latest release. Please update Illustrator using Adobe Creative Cloud application to the latest build for version Illustrator CC 23.0.
   Please refer to our knowledge base FAQ – https://illustrator.uservoice.com/knowledgebase/articles/1844590 if you face difficulty in update.
   Or get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html

   Warm Regards,
   Ashutosh Chaturvedi | Sr. Quality Engineering Manager – Illustrator
   Adobe. Make It an Experience.

7. Mouse click sticking

   This problem only seems to happen in Illustrator. I have not seen this issue when I use Photoshop.

   Clicking with the mouse, does not always work as expected. It is almost like there is a long delay before the release is detected, resulting in a drag operation. Sometimes I see the spinner appear after I click. I have tried a different mouse, same issue. In the video, I am only ever doing a quick click, without moving the mouse.

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   16 comments  ·  User Interface  ·  Delete…  ·  Admin →
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   Request to Contact Support  ·  AdminIllustrator Engineering (Software Engineer, Adobe Illustrator) responded

   Please accept my sincere apology for the inconvenience. Please get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html . Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.

   Thanks & Regards,
   Raghuveer Singh

8. Actions based on Scripts not saving after restart?

   From: https://forums.adobe.com/thread/2191151

   I located another thread from December where the consensus seems to be that this is a long standing and known bug with Illustrator.
   Permanently saving scripts in Action Set doesn't work / Scripts werden nicht dauerhaft in den Aktionseinstellungen gespeichert.

   I have spent a good deal of time working with people here on the Adobe forums to develop a script to automate a very large function of my job, and now that it is completed it should be ready to pass on to members of my team so they can utilize it as well. The problem is that even though the scripts are loaded into the proper scripts folder and the Action works for running a batch off that script flawlessly, it disappears every time Illustrator restarts.

   Is this really a permanent bug with Illustrator? Is Adobe really just ignoring this problem?

   For those unaware, here is a screenshot to help demonstrate:
   thumbnail_Screen Shot 2016-08-04 at 12.04.15 PM.png

   I have created my own folder for custom actions. In that folder I have created an action titled "CAD Batching Script [Network]". I then followed standard procedure, recorded the action, told it to "Insert a Menu Item" and then selected the appropriate script from the Scripts menu under File. Hit stop on the recording, done.

   I'm then able to run the action off of the Batch function and everything works flawlessly.

   Then, the next time I re-open Illustrator after closing the program, the recorded parts of the action (highlighted in the red box in the screenshot) have totally disappeared. I tested this both in my custom folder and by placing the action in the Default Actions folder. Nothing seems to keep it from disappearing.

   Is there something I'm missing, or am I just forever out of luck and going to have to recreate the Action every time I open Illustrator and need to work off of that script for batch processing?

   Thanks in advance,
   Brooks

   From: https://forums.adobe.com/thread/2191151

   I located another thread from December where the consensus seems to be that this is a long standing and known bug with Illustrator.
   Permanently saving scripts in Action Set doesn't work / Scripts werden nicht dauerhaft in den Aktionseinstellungen gespeichert.

   I have spent a good deal of time working with people here on the Adobe forums to develop a script to automate a very large function of my job, and now that it is completed it should be ready to pass on to members of my team so they can utilize it as well. The problem is that… more

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   17 comments  ·  SDK and Scripting  ·  Delete…  ·  Admin →
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   Completed (Comments Open)  ·  AdminIllustrator Engineering (Software Engineer, Adobe Illustrator) responded

   I am happy to share that we have fixed this bug in our latest release – 26.4.1 which is available worldwide now.

   You can update to the latest release using Creative Cloud desktop App: https://helpx.adobe.com/in/creative-cloud/help/creative-cloud-updates.html

   Thank you for all the feedback. Keep it coming!

   Regards,

   Rohit Jain

   Illustrator Team

9. Cannot undo paragraph or character style changes or deletions

   If I make any changes to paragraph of character styles, I cannot undo them, even if I delete a style. Changes are not registered at all as undo states. The only way to undo is to revert to a previous save.

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   5 comments  ·  Type, Fonts, Text  ·  Delete…  ·  Admin →
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   Under Review  ·  Anish Kumar responded

   Hi Elmo,

   Thanks for reporting the issue. We are able to reproduce this at our end and will look into this.

   Thanks
   Anish

10. Select and Unlock objects on canvas option breaks Direct Selection

    With 'Select and Unlock objects on canvas' enabled (and at least one object locked) Direct selection no longer can move points (and select them with single clicks).

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    6 comments  ·  Selection  ·  Delete…  ·  Admin →
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    Done (Available in Beta)  ·  AdminEgor Chistyakov (Admin, Adobe Illustrator) responded

    Seems like this issue was addressed in the latest Beta build 29.6.57. Please try to update and see if it works how it should.

11. New document page dimensions resetting as I'm typing them

    Create a new document, type in desired page width, press tab to go down to the height field and suddenly it's reverted back to what was in those fields previously. Have to go back and re-enter the correct dimensions.

    There is a 2-page discussion about it here, including someone's video capture of it on page 1:

    https://community.adobe.com/t5/illustrator-discussions/new-document-size-value-resetting-in-adobe-photoshop-illustrator-amp-indesign-2025/m-p/14936407

    Been having the same issue here for a little while. Just been dealing with it, but it's rather frustrating.

    I'm on Windows 10, 22H2, Illustrator 29.2.1 (64-bit).

    12 votes

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    7 comments  ·  Documents and Artboards  ·  Delete…  ·  Admin →
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12. Unidentified dash / gap values get shown as zeroes

    Make a simple test (as demonstrated in the attached GIF).
    Make sure you test this after relaunching Illustrator.
    Open Preferences > Units and make sure you have all three parameters (General, Stroke, Type) set to Points.

    A. Create a new document based on Web document profile
    B. Create a simple rectangle
    C. In the Stroke panel enable Dashed Line option

    The first 'dash' value would be 12 pt (or somethin else if you general units are not points), and the rest of the fields would be empty, undefined. It means Illustrator uses the same 12 pt for the gap.

    D. Now create a document using Print profile
    E. Create a rectangle
    F. Enable Dashed Line once more

    Looks the same, right?

    J. Go to Preferences again and change the General units to Millimeters.

    Look at the dash-gaps values — for some reason all values but one are now zeros!
    While it might SEEM like 'whatever', it’s actually not, and this bug was not present in CS6.

    K. Here’s why it’s a problem. Create a duplicate of this rectangle and tab through all the dash and gap fields in the Stroke panel, confirming these zeroes for real.

    Now you have a rectangle with the same exact values Ai had before, but it looks completely solid!
    And if you select the original one — it suddenly has only the first value dash set, and not all of them.

    So Ai just lies.
    For some reason when units get toggled (and it’s common when you work in both media at the same time), Ai puts 'zeroes' — but it doesn’t mean 'undefined'. This was working fine in older versions (I checked CS6).

    This causes us to believe the dash settings are not what they are.
    And while it seems like rare occurrence — no, it happens regularly, and it sucks.

    Please fix it.

    Make a simple test (as demonstrated in the attached GIF).
    Make sure you test this after relaunching Illustrator.
    Open Preferences > Units and make sure you have all three parameters (General, Stroke, Type) set to Points.

    A. Create a new document based on Web document profile
    B. Create a simple rectangle
    C. In the Stroke panel enable Dashed Line option

    The first 'dash' value would be 12 pt (or somethin else if you general units are not points), and the rest of the fields would be empty, undefined. It means Illustrator uses the same 12 pt for the gap.

    D.… more

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    1 comment  ·  Strokes  ·  Delete…  ·  Admin →
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13. Appearance items below get expanded / unfurled when anything changes in the panel

    Assign many fills to a path using Appearance.
    Do anything with anything in the panel: change a color, assign an effect, add another fill.

    Fills below the current one get unfurled.

    These could be fills just below the current view of the panel, 'below the fold', as one of the attached GIFs show, or all the fills below the last unique one, as in the second GIF.

    I’d test more, but the fact we can’t collapse all the items in the Appearance panel (which is possible with Opt/Alt in Layers!) makes me extremely irritated — so I made a request to allow this as well: http://illustrator.uservoice.com/forums/333657/suggestions/49257572

    UserVoice has many more reports and requests about Appearance being underdeveloped. I do my best to crosslink these, but don’t hesitate to just look for these here: https://illustrator.uservoice.com/forums/601447-illustrator-desktop-bugs?category_id=209074 and here: https://illustrator.uservoice.com/forums/333657-illustrator-desktop-feature-requests?category_id=209482

    So sad Teri Pettit no longer works at Adobe :(

    Assign many fills to a path using Appearance.
    Do anything with anything in the panel: change a color, assign an effect, add another fill.

    Fills below the current one get unfurled.

    These could be fills just below the current view of the panel, 'below the fold', as one of the attached GIFs show, or all the fills below the last unique one, as in the second GIF.

    I’d test more, but the fact we can’t collapse all the items in the Appearance panel (which is possible with Opt/Alt in Layers!) makes me extremely irritated — so I made a request… more

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    1 comment  ·  Effects, Appearance, Graphic Styles  ·  Delete…  ·  Admin →
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14. Partial selection of points is lost (the whole object becomes selected) when Undo and/or Redo are used

    Procedure:

    1. Make a complex selection of several points of an object with the Direct Selection Tool (white arrow)
    2. Double-click the Direct Selection Tool in the Toolbar (or press Enter) to bring up the transform dialog
    3. Enter values and confirm transformation with OK
    4. Undo
    5. The selection switches to entire object.
    12 votes

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    10 comments  ·  Selection  ·  Delete…  ·  Admin →
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15. Unable to catch error that occurs when exporting empty artboard to PSD

    en_US

    When exporting Illustrator artboards to PSD using ExtendScript's exportFile, if the artboard does not contain valid PageItems, an error occurs and two alerts are displayed.

    
    

    The problem is that this error cannot be caught by a try syntax. It will stop the batch process with alerts.

    Also, if app.userInteractionLevel = UserInteractionLevel.DONTDISPLAYALERTS is used to prevent the alert, it is not possible to provide detailed information to the script user as to why the artboard was not exported.

    Ideally, the design should be changed so that the error can be caught, or even an empty artboard can be exported.

    Steps to reproduce

    1. open the attached file empty_artboard.ai in Illustrator
    2. execute the script in the Script to execute section or the attached file psd_export.txt (please change the extension to jsx beforehand)

    Expected result

    Errors will be caught and an alert "Caught error" will appear, then safely exit.

    Actual result

    The error penetrates try syntax and the alert is displayed twice. The contents are as follows:
    1. Empty artboard(s) were not exported.
    2. The operation cannot be completed because of an unknown error. [!SEL]

    The error 2 starts to occur in Illustrator 2022 and does not occur in older versions such as Illustrator 2021.

    Workaround

    • Use selectObjectsOnActiveArtboard, etc. to detect empty artboards by myself to avoid the error (to be precise, it is necessary to ignore isolated points and other PageItem that are ignored by the PSD export function by myself).
    • Generate a Rectangle of the same size as the artboard without fill and stroke in advance and export it for avoid the error. An empty image will be successfully exported.

    Environment

    • macOS 12.7.3, 14.3.0(Apple Silicon)
    • Illustrator 2019(23.1.1) to 2024(28.1.0)

    Not sure when this error started, but it reproduces in Illustrator CS6 too.

    Attached files

    Script to execute

    ---

    ja_JP

    空のアートボードをPSDに書き出そうとしたとき起こるエラーをcatchできない

    ExtendScriptのexportFileにてIllustratorのアートボードをPSDに書き出すとき、アートボードに有効なPageItemが含まれていないとエラーが起こり、2つの警告が出ます。

    
    

    問題は、このエラーはtryで囲ってもcatchできないことです。バッチプロセスをアラートで止めてしまいます。

    また、もしapp.userInteractionLevel = UserInteractionLevel.DONTDISPLAYALERTSでアラートを出ないようにした場合、スクリプトのユーザーになぜアートボードが書き出されなかったか詳しい情報を提供することができません。

    エラーをcatchできるようにするか、空のアートボードでも気にせず書き出すよう変更するのが理想的な設計です。

    再現手順

    1. 添付ファイルempty_artboard.aiをIllustratorで開きます
    2. 実行するスクリプトセクションのスクリプトか、添付ファイルpsd_export.txtを実行します（事前に拡張子はjsxに変えておいてください）

    期待する結果

    エラーはcatchされ「Caught error」とアラートが出たあと安全に終了します。

    実際の結果

    エラーがtry構文を貫通し、アラートが2回表示されます。内容は次の通りです。
    1. Empty artboard(s) were not exported.
    2. The operation cannot complete because of an unknown error. [!SEL]

    2のエラーはIllustrator 2022から出始めていて、それ以前のIllustrator 2021などでは発生しません。

    回避策

    • selectObjectsOnActiveArtboardなどを使い、空のアートボードを自力で検出してエラーを回避します（正確に言えば、孤立点などPSD書き出し機能に無視されるPageItemを、自力で無視する必要があります）
    • アートボードと同じサイズの塗り・線なしのRectangleを事前に生成して書き出すことで、エラーを出ないようにできます。ただし、何もない画像が書き出しに成功します

    環境

    • macOS 12.7.3, 14.3.0(Apple Silicon)
    • Illustrator 2019(23.1.1)〜2024(28.1.0)

    このエラーがいつからあるのかわかりませんが、Illustrator CS6でも再現します。

    添付したファイル

    • error1.png
    • error2.png
    • empty_artboard.ai
    • psd_export.txt

    実行するスクリプト

    (function() {
      var doc = app.documents[0] ;
      var psdOptions = new ExportOptionsPhotoshop() ;
    
      try {
        doc.exportFile(new File('~/Desktop/psd_empty_artboard_error.psd'), ExportType.PHOTOSHOP, psdOptions) ;
      } catch(e) {
        alert('Caught error') ;
      }
    })() ;
    

    en_US

    When exporting Illustrator artboards to PSD using ExtendScript's exportFile, if the artboard does not contain valid PageItems, an error occurs and two alerts are displayed.

    
    

    The problem is that this error cannot be caught by a try syntax. It will stop the batch process with alerts.

    Also, if app.userInteractionLevel = UserInteractionLevel.DONTDISPLAYALERTS is used to prevent the alert, it is not possible to provide detailed information to the script user as to why the artboard was not exported.

    Ideally, the design should be changed so that the error can be caught, or even an empty artboard can be… more

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    Resolved (Comments Open)  ·  6 comments  ·  SDK and Scripting  ·  Delete…  ·  Admin →
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16. Clip groups snap to grid by their clipped contents and not the mask

    Snap to Grid option doesn't work properly for Clipping Masks.
    Instead of snapping the boundaries of the Clipping Mask to the grid, Illustrator snaps to the grid the bounding box of the masked object hidden under the mask.

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    2 comments  ·  Snapping  ·  Delete…  ·  Admin →
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17. イラレ配置画像がメタ情報により回転してしまう。

    イラレCC2021のデータを、イラレCC2023で開く際、画像データにあるメタ情報の方向が反映されてしまい、イラレ上で回転表示となる。
    回転情報を無効にしてデータを開くように、プログラムの変更をお願いできますでしょうか。

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    4 comments  ·  Images, Links  ·  Delete…  ·  Admin →
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18. Add scrollbar to the Image Trace panel

    The 3d panel has a scrollbar, but the image trace hasn't.

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    1 comment  ·  User Interface  ·  Delete…  ·  Admin →
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19. Specific gradients across/along stroke with Overprint Stroke option are broken

    In the attached file you can see two identical gradients applied to two identical paths. One looks fragmented and shattered, something is really off with the tessellation. The other one is fine.

    If you select the weird one disable the Overprint Stroke option in Attributes — it works fine. Choose another and enable the option — it gets corrupted as well.

    If you copy either in a new file — the behavior continues. But if you try to reproduce this bug anew in a new file from the scratch — it won’t get reproduced.

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    0 comments  ·  Gradients  ·  Delete…  ·  Admin →
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20. Scale Strokes & Effects checkmark in Transform panel is disabled when nothing is selected

    Illustrator has many ways to reach certain values, options and functions: through menus, panels, preferences, etc. Accessibility options are fine most of the times, and we are all used to this approach (sometimes it becomes ridiculous, like with many ways to access Transform).

    But there are some toggles which are hard to control.
    'Scale Strokes and Effects' can be accessed in Preferences (as a global option), in the Scale dialog (as a local option), and in Transform panel (as some kind of contextual option)...

    No. I lied, but in a way I once was fooled by Ai. These are the same option, and they are ALWAYS global. Toggling it in the Scale dialog makes the option in Preferences tick/untick. Same happens with their copies in Transform.

    It is confusing, but this report is about the fact we can’t toggles this (or its smaller brother, 'Scale Corners') in Transform, when nothing is selected. They are just grayed out, disabled, as if they were a contextual option, which requires a selection ang gets applied to it. But it’s a wrong assumption and a lie, unintentional though.

    Fix this, please. Not a user request! Bug.

    Illustrator has many ways to reach certain values, options and functions: through menus, panels, preferences, etc. Accessibility options are fine most of the times, and we are all used to this approach (sometimes it becomes ridiculous, like with many ways to access Transform).

    But there are some toggles which are hard to control.
    'Scale Strokes and Effects' can be accessed in Preferences (as a global option), in the Scale dialog (as a local option), and in Transform panel (as some kind of contextual option)...

    No. I lied, but in a way I once was fooled by Ai. These are the… more

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    1 comment  ·  User Interface  ·  Delete…  ·  Admin →
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