8058 results found

1. Right Click does not work

   This is not an idea, it is a bug complaint! My right click does not work on Illustrator on anything. I just downloaded the latest version of Adobe Illustrator Version 2017 21.1.0 in hopes to correct the "right clicking" issue that was in my older version (version prior to 21.1.0). I've uninstalled and reinstalled the program and the same problem still persist. My right click does not work! This is slowing down my work and it's definitely not time efficient. Help me fix this now!

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   8 comments  ·  User Interface  ·  Delete…  ·  Admin →
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   Need More Info  ·  Anish Kumar responded

   Hi,

   Sorry for the inconvenience caused. Can you please share you monitor details. Are using a 4 k machine? On which version of Illustrator are you working on now? Please share this details it may help us to reproduce the issue .

2. Drop down menus stop working

   Drop down menus will stop working at random. For example, the weight menu under the character panel will not drop down. However, if for example I have my font set to "Black", although I cannot use the drop down menu, I can select the word "Black" and type "Bold" and it will switch the font to bold.

   This happens with various menus throughout the software. I have not been able to fix it. Even after quitting the program and restarting my computer the issues persists.

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   Request to Contact Support  ·  4 comments  ·  User Interface  ·  Delete…  ·  Admin →
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3. Fonts change after reopening Illustrator file

   I created a mailer in Illustrator with around 10–12 artboards and exported everything perfectly with the correct fonts. When I reopened the same file after two days to make changes, all the fonts had changed automatically, some text had disappeared, and the layout no longer matched my earlier exported JPGs. The fonts were installed and displaying correctly at the time of the first export, so the issue only appeared after reopening the saved file. I’ve attached the before/after GIF to show the difference.

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   Need More Info  ·  6 comments  ·  Type, Fonts, Text  ·  Delete…  ·  Admin →
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4. All Text Disappeared!

   I saved my file as .aic but the next time I opened it all the text layers disappeared! Everytime I open the file it automatically creates a recovered version also, but still no text. I also cannot download the version from cloud that shows the last version I made with all the text still visible.

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   Need More Info  ·  7 comments  ·  Type, Fonts, Text  ·  Delete…  ·  Admin →
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5. Allow to change scale and precision, show/hide units for existing dimensions

   Once dimension is created, we can’t change some parameters of it: scale, precision, units displayed.
   We can open Dimension Tool Options and change these for NEW dimensions, but both Properties and Control don’t allow to modify existing ones.

   The only thing we can do is change these parameters, create a new dimension and then hit 'Apply to all' button in Quick Actions section in Properties (which should be a menu command as well: http://illustrator.uservoice.com/forums/333657/suggestions/49010378) — but what if we don’t need to change ALL the dimensions, but only some?
   Another thing is to delete a dimension and recreated it (but what if I have hundreds of these on canvas already?)

   Once dimension is created, we can’t change some parameters of it: scale, precision, units displayed.
   We can open Dimension Tool Options and change these for NEW dimensions, but both Properties and Control don’t allow to modify existing ones.

   The only thing we can do is change these parameters, create a new dimension and then hit 'Apply to all' button in Quick Actions section in Properties (which should be a menu command as well: http://illustrator.uservoice.com/forums/333657/suggestions/49010378) — but what if we don’t need to change ALL the dimensions, but only some?
   Another thing is to delete a dimension and recreated it… more

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   1 comment  ·  Tools  ·  Delete…  ·  Admin →
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6. Strokes smaller than 1 pt (or 1 mm) become zero when Stroke Weight down arrow key button is used

   If you set a stroke to 1 pt and click Stroke Weight down arrow key button, it correctly goes to the next smaller value from the dropdown — 0.75 pt.
   But if you do the same with 0.95 or anything smaller than 1 pt, clicking this button instantly makes it zero, skipping all the smaller values.

   It’s even worse if you set stroke units to be non-points — even though there are plenty of smaller values in the dropdown, and 1 mm is much larger than a point, it goes 0 too.

   While Cmd/Ctrl+arrow (not recorded) works fine with points, going 1-0.9-0.8... — for millimeters it works only down to 0.5, and then skips 0.35 and 0.25 (listed in the dropdown) and become 0 again.

   Ai hates other units...
   And we still don’t have hotkeys to jump weights (like we do for font size) — requested here: http://illustrator.uservoice.com/forums/333657/suggestions/32307397

   If you set a stroke to 1 pt and click Stroke Weight down arrow key button, it correctly goes to the next smaller value from the dropdown — 0.75 pt.
   But if you do the same with 0.95 or anything smaller than 1 pt, clicking this button instantly makes it zero, skipping all the smaller values.

   It’s even worse if you set stroke units to be non-points — even though there are plenty of smaller values in the dropdown, and 1 mm is much larger than a point, it goes 0 too.

   While Cmd/Ctrl+arrow (not recorded) works fine with points,… more

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   0 comments  ·  Strokes  ·  Delete…  ·  Admin →
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7. Objects invisible after leaving Isolation Mode

   After making changes in Isolation Mode the objects become invisible until I move it. This has been happening to me in many different files.

   Apple iMac M1 Sequoia 15.3.2 (24D81)
   Illustrator 29.4

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   1 comment  ·  Isolation  ·  Delete…  ·  Admin →
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   Done (Available in Prerelease)  ·  AdminEgor Chistyakov (Admin, Adobe Illustrator) responded

   The team says it’s fixed in Prerelease build 29.6.191.

   The fix is now scheduled to be pushed into the upcoming general release. If you are a part of the PR program, please check if it works.

8. Adding new anchors with Pen tool when Snap to Grid is enabled is treated wrong and inconsistently

   Illustrator allows to snap stuff to grid, but really doesn’t love doing it (here’s a request about the tolerance and how it’s to harsh in general: http://illustrator.uservoice.com/forums/333657/suggestions/49616738)

   Here in a GIF I’m creating a simple path with anchors placed on a grid. After closing the shape, I decide to add several points in-between, and have them on the grid as well... but the only anchor I can place normally is the one in the middle, that happen to be exactly (within an unknow tolerance) at the intersection of the grid lines (and the cursor gets a + to indicate adding would happen).

   But for some reason when I try to add an anchor within the magenta circle... a new path gets started.
   Well, OK, the path is too far from the grid node, I guess...
   But then I try to add a point below the one I was able to place — and it gets added! ...even though it’s not on a grid node at all, but at a grid line... OK, but this happens only if I am zoomed out enough, because if I zoom in — it won’t happen, the tolerance hit is detected in the screen space. And even if I try to add an anchor on a path at a grid line intentionally — Ai won’t let me.

   So what we have to do, is to disable Snap to Grid, place points, enable the snapping back, and move each point to snap to grid line intersection again.

   This differs from how snapping to grid happens in other editors. If I try the same in Affinity Designer (using Node tool) — it will offer me to place new anchor on intersections with grid lines, like the second GIF shows.
   I am also told Fontlab catches a mouse click to see if it hits a path first, then adds the anchor, and only then snaps it to the grid — and it makes practical sense as well.

   Perhaps start loving grids?

   Illustrator allows to snap stuff to grid, but really doesn’t love doing it (here’s a request about the tolerance and how it’s to harsh in general: http://illustrator.uservoice.com/forums/333657/suggestions/49616738)

   Here in a GIF I’m creating a simple path with anchors placed on a grid. After closing the shape, I decide to add several points in-between, and have them on the grid as well... but the only anchor I can place normally is the one in the middle, that happen to be exactly (within an unknow tolerance) at the intersection of the grid lines (and the cursor gets a + to indicate… more

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   0 comments  ·  Snapping  ·  Delete…  ·  Admin →
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9. Transform Each records angles for gradients in a way Eyedropper cannot pick them

   Take a look at the test file attached and the GIF with the steps.
   1. All gradients have zero angle
   2. Select All and call Transform Each dialog
   3. Set an angle (I chose45°) and disable Transform Objects — this should rotate only the fill, not the paths. Apply.
   4. Check the angles with the Gradient panel, the values is displayed as correct.
   5. Create a new rectangle and set its appearance to the default one with D hotkey
   6. Pick the Eyedropper toll and make sure both Appearance options are enabled in its options (otherwise it shouldn’t work at all: http://illustrator.uservoice.com/forums/601447/suggestions/37272676)
   7. Pick the fill from a rectangle with the rotated fill.
   8. The angle is not picked.

   The problem seems to be similar to the one that happens with any script that tries to deal with rotated gradients... Script can read the parameter, but can’t write it. The common rotation method is used, and it gets written as a transformation matrix, I presume, and it is more generalized than just rotation, it can be anything likes skewing.
   And Ai can’t automatically convert a simple one into the rotation.

   Please address both issues.

   Take a look at the test file attached and the GIF with the steps.
   1. All gradients have zero angle
   2. Select All and call Transform Each dialog
   3. Set an angle (I chose45°) and disable Transform Objects — this should rotate only the fill, not the paths. Apply.
   4. Check the angles with the Gradient panel, the values is displayed as correct.
   5. Create a new rectangle and set its appearance to the default one with D hotkey
   6. Pick the Eyedropper toll and make sure both Appearance options are enabled in its options (otherwise it shouldn’t work at… more

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   0 comments  ·  Gradients  ·  Delete…  ·  Admin →
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10. Properties Panel Content Missing in Illustrator v29.3

    Description of the Issue:

    After upgrading to Illustrator v29.3, the Properties panel no longer displays its full content. For example, when selecting a rectangle, the panel only shows "Rectangle" and "Quick Actions," while other expected options are missing. This issue persists even after clearing the cache, resetting preferences, and restarting the application.

    I downgraded to v29.2.1, and the Properties panel worked as expected. However, when I upgraded back to v29.3, the issue reappeared, confirming that this is specific to the v29.3 update.

    System Information:

    • Operating System: macOS 15.3.1
    • Adobe Illustrator Version: v29.3

    Steps to Reproduce:

    • Upgrade to Illustrator v29.3.
    • Open an existing file or create a new one.
    • Select an object (e.g., a rectangle) and check the Properties panel.
    • Notice that the panel does not display the full options as it did in v29.2.1.

    Expected Behavior:

    The Properties panel should display all relevant options for the selected object, as it did in v29.2.1.

    Actual Behavior:

    The Properties panel only shows limited options (e.g., "Rectangle" and "Quick Actions") and does not display the full range of properties for the selected object.

    Request for Assistance:

    Please investigate and address this issue in a future update. If a workaround is available, I would appreciate guidance on how to resolve this while using v29.3.

    Description of the Issue:

    After upgrading to Illustrator v29.3, the Properties panel no longer displays its full content. For example, when selecting a rectangle, the panel only shows "Rectangle" and "Quick Actions," while other expected options are missing. This issue persists even after clearing the cache, resetting preferences, and restarting the application.

    I downgraded to v29.2.1, and the Properties panel worked as expected. However, when I upgraded back to v29.3, the issue reappeared, confirming that this is specific to the v29.3 update.

    System Information:

    • Operating System: macOS 15.3.1
    • Adobe Illustrator Version: v29.3

    Steps to Reproduce:

    • Upgrade to Illustrator v29.3.
    • Open… more

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    5 comments  ·  Properties Panel  ·  Delete…  ·  Admin →
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    Done (Available in Prerelease)  ·  AdminEgor Chistyakov (Admin, Adobe Illustrator) responded

    This is expected to be fixed in the latest Pre-release build 29.4.0.130. If this fix is going to be stable enough, it’d can be pushed into the next GA build.

11. Missing fonts warning when no fonts are missing

    Every time I open any illustrator document, the missing fonts box shows up telling me all of the fonts are missing, but when I click replace fonts, they don't show as missing any more and there's no issue. This is a really annoying bug.

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    3 comments  ·  Type, Fonts, Text  ·  Delete…  ·  Admin →
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    Under Review  ·  AdminEgor Chistyakov (Admin, Adobe Illustrator) responded

    The team is ware of the problem and intends to make a fix soon

12. Edit Contents button in Control panel ignores the scope and always prefers the layer-level clip to the selected object-level clip

    In Illustrator we can make object-lelvel clip groups, by selecting objects and using Make Clipping Mask command.

    We also can apply a clipping mask directly to a layer if we select a path for a mask only, highlighting the layer we need to clip in Layers, and using a different Make Clipping Mask command, from the panel’s flyout menu.

    But then, if we select the object level clipping group and decide to select its clipped content, using the dedicated button in Control panel, it will ignore the scope and the intention and prefer to select the clipped layer’s content — which is everything in it, rendering this button useless.

    Please watch the GIF attached.

    Why does creating a clipping mask for a layer requires highlighting it in Layers, but the same approach is not respected for using Edit Contents button?

    Be consistent and fix it, please.

    In Illustrator we can make object-lelvel clip groups, by selecting objects and using Make Clipping Mask command.

    We also can apply a clipping mask directly to a layer if we select a path for a mask only, highlighting the layer we need to clip in Layers, and using a different Make Clipping Mask command, from the panel’s flyout menu.

    But then, if we select the object level clipping group and decide to select its clipped content, using the dedicated button in Control panel, it will ignore the scope and the intention and prefer to select the clipped layer’s content —… more

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    1 comment  ·  Clipping, Intertwine  ·  Delete…  ·  Admin →
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13. The "color spectrum" in Color panel always shrinking to the minimal size and it is very annoying.

    Every time I open Adobe Illustrator, the "color spectrum" in color panel always shrinking to the minimal size. Could you please make it not change according to the size the user wants. I usually need the "color spectrum" to be full size (maximum size). That would really help us designer a lot. Thanks, Adobe team.

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    0 comments  ·  User Interface  ·  Delete…  ·  Admin →
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14. Sometimes Align panel has no Align To options enabled, even with a selection present

    Occasionally I have an object selected, hit a hotkey assigned to an Align command, but nothing happens, even though Ai should automatically enable Align To Artboard with the only object selected.

    I open the Align panel (in these cases it’s usually collapsed) and realize none of three Align To option buttons is pressed! I click Align To Artboard one manually, and then it works, and it doesn’t happen anymore... until the next time it misfires like this.

    Probably it happens at least one per Ai session, I can’t tell yet.

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    1 comment  ·  Align, Distribute  ·  Delete…  ·  Admin →
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15. Smart Guide Measurement Labels give a diameter for polygon live shapes, but show a width and height

    Smart guide measurement labels display the diameter of polygon live shapes rather than their width/height, but still lists it as W/H in the label itself.

    Steps:
    1. Create a polygon with a square bounding box (like an octagon)
    2. With smart guide measurement labels on, drag to a specific size.
    3. Note discrepancy between the size listed when you release and the size in the transform panel.

    Result: Label displays a different W/H figure than the transform panel.
    Expected result: Either the measurement label explicitly informs the users that it displays diameter (i.e.: 'Dia: 100 px'), or it displays the bounding box width/height.

    I'd imagine the latter is more sensible since a diameter for polygons is listed nowhere else that I am aware.

    Smart guide measurement labels display the diameter of polygon live shapes rather than their width/height, but still lists it as W/H in the label itself.

    Steps:
    1. Create a polygon with a square bounding box (like an octagon)
    2. With smart guide measurement labels on, drag to a specific size.
    3. Note discrepancy between the size listed when you release and the size in the transform panel.

    Result: Label displays a different W/H figure than the transform panel.
    Expected result: Either the measurement label explicitly informs the users that it displays diameter (i.e.: 'Dia: 100 px'), or it displays the… more

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    0 comments  ·  Selection  ·  Delete…  ·  Admin →
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16. AI 29.0 runs slower than previous version

    Is Illustrator running increasingly SLOW with every single update! It's not an update if the application keeps getting WORSE.

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    5 comments  ·  Performance  ·  Delete…  ·  Admin →
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17. Paste Remembers layers not working in 29.0 - 2025 update

    Just updated to the 2025 version of Illustrator 29.0, Desktop PC, and none of my layers are being applied when copy/pasting between files. Everything just pastes into the currently selected layer.
    The "paste remembers layers" option is ticked, I've restarted and I've reinstalled. I'm hoping for a hotfix soon, otherwise I will need to revert to 2024.

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    4 comments  ·  Layers  ·  Delete…  ·  Admin →
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18. Entering a range value in PDF Import Options dialog doesn’t enable the range option

    Recently Illustrator added an option to import a previewed page from PDF Import Options dialog.

    However, when we enter a range value in the input field below, we expect the Range field to get activated, and get the range imported. Illustrator doesn’t do it, and we get the previewed page imported instead, ignoring the entered data.

    So now this dialog is broken the other way.

    What’s interesting — InDesign does not allow to enter the range value unless we pick the option... and this is a shared behavior actually, Ai indeed disables secondary controls for a disabled option — we can see it, example given, in Preferences > Clipboard Handling section, for AICB option (screenshot attached).

    So in this case the team hacked the dialog, so a user can enter a value without making an additional click, I suppose.

    And this hack works once, as shown in the second GIF: if we choose the Range option specifically, but then enable Previewed Page or All, the Range field gets disabled.

    I like we can enter the value instantly, but don’t like it means nothing.
    If you decided to make it this way, make it work in full, please.

    Recently Illustrator added an option to import a previewed page from PDF Import Options dialog.

    However, when we enter a range value in the input field below, we expect the Range field to get activated, and get the range imported. Illustrator doesn’t do it, and we get the previewed page imported instead, ignoring the entered data.

    So now this dialog is broken the other way.

    What’s interesting — InDesign does not allow to enter the range value unless we pick the option... and this is a shared behavior actually, Ai indeed disables secondary controls for a disabled option — we… more

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    0 comments  ·  Documents and Artboards  ·  Delete…  ·  Admin →
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19. ADOBE: FOR GOD'S SAKE WILL YOU TRANSFER CUSTOM SETTINGS AFTER AN UPDATE ALREADY

    ADOBE IT IS 2024.

    FOR GOD'S SAKE -- AND THIS IS ALL CAPS BECAUSE I'M YELLING -- ADD THE FOLLOWING CODE TO ALL ILLUSTRATOR UPDATES:

    Copy <Old Custom Workspace AND Keyboard Settings> to <New Version>

    Okay? It can't be that friggin' complicated. I'm trying to write a PowerShell VBA to do it, and I'm not a coder.

    I AM SICK AND TIRED OF HAVING TO MANUALLY GO IN AND TRY AND FIGURE OUT WHERE ALL MY CUSTOM SETTINGS ARE LOCATED AND THEN MANUALLY COPYING THEM TO THE UPDATED FOLDER.

    This might be too much for UX, but golly gee gosheroonies, why don't you create a folder called "Workspaces (Modified)" and have ALL custom settings stored in it, Workspaces, Keyboards, Menus, Toolbars.

    Oh wait, there IS such a folder, but custom settings are stored in there, in no subfolder at all, in various other subfolders.

    How about being consistent ? Even better, how about putting custom settings in a folder with the same name in the same location under ALL the Creative Cloud apps???????

    ADOBE IT IS 2024.

    FOR GOD'S SAKE -- AND THIS IS ALL CAPS BECAUSE I'M YELLING -- ADD THE FOLLOWING CODE TO ALL ILLUSTRATOR UPDATES:

    Copy <Old Custom Workspace AND Keyboard Settings> to <New Version>

    Okay? It can't be that friggin' complicated. I'm trying to write a PowerShell VBA to do it, and I'm not a coder.

    I AM SICK AND TIRED OF HAVING TO MANUALLY GO IN AND TRY AND FIGURE OUT WHERE ALL MY CUSTOM SETTINGS ARE LOCATED AND THEN MANUALLY COPYING THEM TO THE UPDATED FOLDER.

    This might be too much for UX, but golly gee gosheroonies,… more

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    1 comment  ·  User Interface  ·  Delete…  ·  Admin →
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20. バウンディングボックスでのオブジェクト調整時にプレビュー境界が利用されない。

    macOS 13.6.3 iMac27inch(Intel/32GB mem/1TB Storage)/MacMini(M1/16GB mem/512GB Storage)
    Illustrator ver.28.3

    問題が発生したときに実行していた手順
    1.環境設定で「プレビュー境界」のチェックボックスをオンにする。
    2.「表示→バウンディングボックを表示」でバウンディングボックスの表示を有効にする。
    3.100pt×100ptの矩形を描画し10ptの線幅を付ける。この状態では変形パネルのwとhはそれぞれ110ptと表示されている。
    4.3の矩形の任意のコーナーをドラッグするためにマウスポインタを近づけプレスした瞬間にバウンディングボックスがプレビュー境界基準から線幅を参照しない状態となり線幅の分拡大された状態からの調整となる。

    想定していた結果
    プレビュー境界が有効な状態でバウンディングボックスを操作できる。

    実際の結果
    バウンディングボックスでの調整を行おうとしている間はプレビュー境界が無効になった状態での操作になる。

    2020(ver24)以降「プレビュー境界を使用」をチェックしている場合バウンディングボックスは線幅を含めた状態で表示されますが、そのバウンディングボックスを利用して拡大・縮小を行おうとした場合、ver23までのバージョンと同様にプレビュー境界を使わない状態での調整となります。そのため、バウンディングボックスの任意のコーナーをプレスした瞬間にオブジェクトが自動的に拡大された状態からのスタートとなります。この状態では微調整は難しく、運用上はプレビュー境界をオフにしないとバウンディングボックスによる調整はできないと考えます。

    • 

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