8145 results found

1. Touch Bar Color Controls are Broken

   Touch bar controls do not change the color of objects when using sliders, and swatches save to touch bar but not to actual swatches panel. Cannot delete swatches from Touch Bar.

   MacBook Pro Late 2016 + Latest MacOS

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   Under Review  ·  2 comments  ·  Colors, Swatches, Patterns  ·  Delete…  ·  Admin →
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2. Fix Illustrator freezing and crashing

   I'm using Illustrator CC 2013.5. Illustrator freezes and ultimately crashes about 7 minutes after opening the program. Have to close the program using Task Manager. Uninstall/reinstall did not fix it.

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   0 comments  ·  Other...  ·  Delete…  ·  Admin →
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   Request to Contact Support  ·  AdminIllustrator Engineering (Software Engineer, Adobe Illustrator) responded

   We are closing the ticket due to lack of response.
   If your problem is not solved, please get in touch with us at sharewithai@adobe.com or any of the other support channels – helpx.adobe.com/support.html . Please give a reference to this post so that we can identify you.

   With Best Regards,
   Raghuveer Singh
   Illustrator Team

3. Naming of Pathfinder functions is inconsistent between the Pathfinder Panel and Effect

   Naming of Pathfinder functions is inconsistent between the Pathfinder Panel (and the Undo text) and the Pathfinder Effect.

   The Tooltip shows “Unite” in the Pathfinder Panel
   Unite from the Pathfinder Panel is the same as Add.
   Unite is missing from the Pathfinder Effect and is named Add instead.
   If you have clicked the Unite button in the Pathfinder Panel, the Undo option displays “Undo Add”.

   The Tooltip shows “Minus Front” in the Pathfinder Panel
   Minus Front from the Pathfinder Panel is the same as Subtract.
   Minus Front is missing in the Pathfinder Effect and is named Subtract instead.
   If you have clicked the Minus Front button in the Pathfinder Panel, the Undo option displays “Undo Subtract”.

   The easiest way to solve this is to change the tooltips in the Pathfinder panel for Unite to Add and for Minus Front to Subtract

   Naming of Pathfinder functions is inconsistent between the Pathfinder Panel (and the Undo text) and the Pathfinder Effect.

   The Tooltip shows “Unite” in the Pathfinder Panel
   Unite from the Pathfinder Panel is the same as Add.
   Unite is missing from the Pathfinder Effect and is named Add instead.
   If you have clicked the Unite button in the Pathfinder Panel, the Undo option displays “Undo Add”.

   The Tooltip shows “Minus Front” in the Pathfinder Panel
   Minus Front from the Pathfinder Panel is the same as Subtract.
   Minus Front is missing in the Pathfinder Effect and is named Subtract instead.
   If you… more

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4. Image Trace Preview doesn't work

   Image Trace window lets you adjust advanced preferences (color county, angle threshold etc.) When I tick the "preview" box, then image traces according to my selected preferences. But after un-ticking the box it does not return to a normal rasterized image.

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   2 comments  ·  Tools  ·  Delete…  ·  Admin →
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5. Illustrator crashes when using 0 (zero) as first "dash" and second "gap" in stroke menu (Dashed Line)
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   Request to Contact Support  ·  Ashutosh Chaturvedi responded

   Please get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html . Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.

   Warm Regards,
   Ashutosh Chaturvedi | Sr. Quality Engineering Manager – Illustrator

6. Illustrator CC - Lags constantly every attempt to do something in my layers

   I have been using Illustrator since macOS Sierra and it was decent in regards to performance not perfect though. Now since MacOS High Sierra Illustrator just destroys my workflow, I waste so much time waiting for the pin wheel to go away just so that when I attempt to move the cursor to interact with a layer is comes right back and i'm waiting again. . . and then at time it will crash (this is good I make backups)

   I would find it hard to believe that a relatively new MacBook Pro should have no problems handling an 600mb .ai file, with the artboard being 18 x 22ish.

   Did not notice the constant pin wheel of death in Sierra maybe once.
   Also it also take forever to load and save. possible twice as before.

   As for other aspects, I have a fresh install, my caches are cleaned, my internal ram has been refreshed, I have reinstalled the app. I think this might just be a compatibility issue more than anything, just my hunch.

   Screen Recoding;
   https://www.dropbox.com/s/ohd0f2askehlgqc/Ilustrator%20Lags.mov?dl=0

   I have been using Illustrator since macOS Sierra and it was decent in regards to performance not perfect though. Now since MacOS High Sierra Illustrator just destroys my workflow, I waste so much time waiting for the pin wheel to go away just so that when I attempt to move the cursor to interact with a layer is comes right back and i'm waiting again. . . and then at time it will crash (this is good I make backups)

   I would find it hard to believe that a relatively new MacBook Pro should have no problems handling an 600mb… more

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   3 comments  ·  Performance  ·  Delete…  ·  Admin →
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   Request to Contact Support  ·  AdminIllustrator Engineering (Software Engineer, Adobe Illustrator) responded

   We haven’t heard from you for a long time.
   Please get in touch with us at sharewithai@adobe.com or any of the other support channels – helpx.adobe.com/support.html .
   Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.

   Regards,
   Mohit

7. Library Drop Down Fails (Creative Cloud not specific to Illustrator)

   Drop down fails using Illustrator (or PS) and Creative Cloud Libraries.

   https://www.youtube.com/watch?v=vhPEVZpS0k4

   Fix is to open Library window wider, or right-click.

   5 votes

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   4 comments  ·  Cloud, Libraries  ·  Delete…  ·  Admin →
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   Request to Contact Support  ·  Anish Kumar responded

   I am closing the ticket due to lack of response.
   Please get in touch with us at sharewithai@adobe.com or any of the other support channels – helpx.adobe.com/support.html . Please give a reference to this post so that we can identify you.
   Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.

8. [PARM] error?

   I have Windows 7, 64bit, running Illustrator CC and all of a sudden today I am not able to use the text tool and when I try to use the select tool on certain areas of the file the error message comes up that I attached to this.

   •  

   •  

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   6 comments  ·  Other...  ·  Delete…  ·  Admin →
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9. PNG files rendered from AE import as blank linked files in Adobe Illustrator

   PNG files rendered from AE import as blank linked files in Adobe Illustrator

   Steps to Reproduce Bug:
   1. Render a PNG from AE using the default Output Module.
   2. Place the resulting PNG into an Adobe Illustrator document.

   Results: PNG does not show in AI document as expected.

   Expected Results: PNG would show as if it had been created/saved in Photoshop.

   Note: Opening the PNG from AE and re-saving it from PS results in at PNG that imports as expected.

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   Started  ·  8 comments  ·  File Save, Import and Export  ·  Delete…  ·  Admin →
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10. Unable to group

    Unable to group something together. It give me the option to group but when I click it nothing happens, please update Illustrator there are too many glitches now.

    Kind Regards,

    Liam

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    0 comments  ·  Delete…  ·  Admin →
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    Request to Contact Support  ·  Anish Kumar responded

    I am closing the ticket due to lack of response.
    Please get in touch with us at sharewithai@adobe.com or any of the other support channels – helpx.adobe.com/support.html . Please give a reference to this post so that we can identify you.
    Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.

11. New file

    There is a bug going on. Click " new file " and nothing happens. Please help me fix this asap

    5 votes

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    2 comments  ·  Documents and Artboards  ·  Delete…  ·  Admin →
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    Request to Contact Support  ·  Anish Kumar responded

    I am closing the ticket due to lack of response.
    Please get in touch with us at sharewithai@adobe.com or any of the other support channels – helpx.adobe.com/support.html . Please give a reference to this post so that we can identify you.
    Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.

12. Crashes all the time. Loosing hours of work because of your faulty app

    The ******* piece of **** app crashes all the time and doesn't save on a Macbook Pro M1 w/16Gb. EVERY ******* TIME YOUR PIECE OF ************* **** BLOATWARE CRASHES YOU ******* *********** MOTHER ******* STUPID *** EXCUSES OF HUMAN BEINGS. ******** *****. **, **, *****!

    4 votes

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    4 comments  ·  Other...  ·  Delete…  ·  Admin →
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13. 2026 Version is working horribly. What should I do?

    2026 Version is working horribly. What should I do?

    4 votes

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    Need More Info  ·  1 comment  ·  User Interface  ·  Delete…  ·  Admin →
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14. Color dropdown gets drawn in the top left corner of the screen when first called

    When first called, the color dropdown appears in the top left corner of the display. The second call renders it where it should be. Also (not noticeable in the video, since Sharex doesn’t record clicks) — I had to click the chip twice to make it appear.
    Windows 10

    • 

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    0 comments  ·  User Interface  ·  Delete…  ·  Admin →
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15. Selection reset after expand dynamic symbol

    In Illustrator, there are two types of symbols: dynamic and static. By default, when we select all symbol instances and expand them, the resulting new objects remain selected. An unexplained bug has been found with dynamic symbols:

    1. Create a dynamic symbol in a document and place its instances.
    2. Save the file.
    3. Reopen the file.
    4. Try to expand the dynamic symbol instances.

    Result: The selection is cleared from the objects, which does not happen with static symbols. If you place new instances of a dynamic symbol in the document, there is no selection loss – this only occurs with those instances that were present before the last save. This is a strange bug, and the loss of selection after expanding, in particular, makes it impossible to automate certain tasks with symbols using scripts.

    Environment: macOS, Windows 10, Adobe Illustrator various versions 2019-2025

    In Illustrator, there are two types of symbols: dynamic and static. By default, when we select all symbol instances and expand them, the resulting new objects remain selected. An unexplained bug has been found with dynamic symbols:

    1. Create a dynamic symbol in a document and place its instances.
    2. Save the file.
    3. Reopen the file.
    4. Try to expand the dynamic symbol instances.

    Result: The selection is cleared from the objects, which does not happen with static symbols. If you place new instances of a dynamic symbol in the document, there is no selection loss – this only occurs with those instances… more

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    0 comments  ·  Symbols  ·  Delete…  ·  Admin →
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16. フォントの表示がおかしい

    本日Illustratorのアップデート後、作成途中のドキュメント上のほとんどの文字が正常に表示されなくなりました。例えば、文字間の詰めが-1000のようになっている（数値は0なのに）。漢字が図形に化けている。書体によっては、まとなものもありますが、メインで使う新ゴやリュウミンなどは全く表示されません。
    ところが、フォントの表示がないのに、PDFにすると表示されているのはなぜでしょう。

    4 votes

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    Need More Info  ·  3 comments  ·  Other...  ·  Delete…  ·  Admin →
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17. SVGオプション「文字：アウトラインに変換」の不具合

    バージョン：
    2024(28.7.9)、2025(29.7.1) で発生を確認。
    2023(27.9.6)では問題は起こらない。

    再現手順：
    ・テキストを含むアートワークを作成
    ・別名で保存：SVG(svg) を選択
    ・SVGオプションダイアログ内で以下の項目を設定
    文字：アウトラインに変換
    「Illustratorの編集機能を保持」にチェック

    結果：
    警告が表示される。「以下の項目を適切に書き出すことができませんでした：テキストはアトラインに変換されます」
    保存されたSVGファイルをIllustratorで開くとテキストはすべてアウトラインに変換されており、
    SVGデータ領域のテキストはアウトラインに変換されていない。

    望まれる結果：
    警告が表示されない。
    Illustratorで開くと編集可能なテキストオブジェクトがあり、SVGデータ領域にはアウトラインに変換されたテキストがある。

    ----Translation----
    It may differ from the actual terminology. Sorry.

    Defective version of SVG option:
    2024 (28.7.9), 2025 (29.7.1).
    not be reproduced in 2023 (27.9.6).

    Reproduction procedure:
    ・Create artwork containing text
    ・Save as: SVG(svg)
    ・Set the following items in the SVG option dialog
    Characters: Convert to outline
    Check the checkbox "Retain the editing function of Illustrator"

    Results:
    A warning is displayed. " The following items could not be exported properly: Text will be converted to Outline"
    When you open a saved SVG file in Illustrator, all text is converted to outline,
    and The text of the SVG data area is not converted to an outline.

    Desired result:
    Warning is not displayed.
    When opened in Illustrator, there is an editable text object,
    and there is text converted to an outline in the SVG data area.

    バージョン：
    2024(28.7.9)、2025(29.7.1) で発生を確認。
    2023(27.9.6)では問題は起こらない。

    再現手順：
    ・テキストを含むアートワークを作成
    ・別名で保存：SVG(svg) を選択
    ・SVGオプションダイアログ内で以下の項目を設定
    文字：アウトラインに変換
    「Illustratorの編集機能を保持」にチェック

    結果：
    警告が表示される。「以下の項目を適切に書き出すことができませんでした：テキストはアトラインに変換されます」
    保存されたSVGファイルをIllustratorで開くとテキストはすべてアウトラインに変換されており、
    SVGデータ領域のテキストはアウトラインに変換されていない。

    望まれる結果：
    警告が表示されない。
    Illustratorで開くと編集可能なテキストオブジェクトがあり、SVGデータ領域にはアウトラインに変換されたテキストがある。

    ----Translation----
    It may differ from the actual terminology. Sorry.

    Defective version of SVG option:
    2024 (28.7.9), 2025 (29.7.1).
    not be reproduced in 2023 (27.9.6).

    Reproduction procedure:
    ・Create artwork containing text
    ・Save as: SVG(svg)
    ・Set the following items in the SVG option dialog
    Characters: Convert to outline
    Check the checkbox "Retain the editing function of Illustrator"

    Results:
    A warning is displayed. " The following items could not be exported properly: Text will be converted to Outline"
    When you open a saved SVG file… more

    •  

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    3 comments  ·  File Save, Import and Export  ·  Delete…  ·  Admin →
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18. Bug - Cannot access Hands on tutorials

    I was doing the hands on tutorials and then I loaded into the app and the section for them was gone in my tutorials tab. I found the webpage online that allows me to launch hands on tutorials from browser https://www.adobe.com/learn/illustrator?tutorialType=inApp&learnIn=1 and it leads to the screenshot provided. I would love to be able to continue doing the hands on tutorials. I ensured that I have no VPN installed, I updated graphics drivers, and reinstalled Illustrator to no avail.

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    4 votes

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    1 comment  ·  Learning and Help  ·  Delete…  ·  Admin →
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19. Recent colors become None when Global or Spot Colors are used

    Some Recent Colors are displayed as the None Swatch when Spot or Global colors have been added to the Recent Colors.
    Turn on in the Edit > Color Settings all checkboxes for warnings about Mismatches or Missing profiles.
    The default is unchecked. When they are unchecked, you will get no warning when opening a file with Global (or Spot) Colors in the Recent Colors and the file just opens without showing the problem.
    When you have turned the warning checkboxes On in the Color Settings and have Quit Illustrator after adding the Global or Spot Colors in the Recent Colors, you get a warning about a Missing Profile (which is not true) when you create or open a file while the Global (or Spot) Colors are still in the Recent Colors (they are available across documents). If you click OK the file opens, just as it would with the warnings off. The warning will not show again during the current session. But if you click Cancel (as many times as the number of Global/Spot Colors that you have in your Recent Colors). The file will open with the recent Global/Spot Colors converted to None.

    Some Recent Colors are displayed as the None Swatch when Spot or Global colors have been added to the Recent Colors.
    Turn on in the Edit > Color Settings all checkboxes for warnings about Mismatches or Missing profiles.
    The default is unchecked. When they are unchecked, you will get no warning when opening a file with Global (or Spot) Colors in the Recent Colors and the file just opens without showing the problem.
    When you have turned the warning checkboxes On in the Color Settings and have Quit Illustrator after adding the Global or Spot Colors in the Recent Colors,… more

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    3 comments  ·  Colors, Swatches, Patterns  ·  Delete…  ·  Admin →
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    Completed (Comments Open)  ·  AdminAnkit Goyal(Illustrator Team) (Admin, Adobe Illustrator) responded

    Hi Everyone,

    We have fixed this bug in our latest release – v 29.8.1 which is available worldwide now.

    You can update to the latest release using Creative Cloud desktop App: https://helpx.adobe.com/in/creative-cloud/help/creative-cloud-updates.html

    
    

20. Symbol not following the artwork to move when moving, after update

    I’m writing to report a bug I’ve encountered in Adobe Illustrator since updating to version 29.7.

    When working on CAD artwork that includes symbols, I’ve noticed that when I try to move a symbol, the symbol artwork doesn't follow the intended movement. Instead, it either stays in place or shifts to an unexpected position. This issue did not occur in previous versions and is significantly affecting my workflow.

    Could you please look into this and advise if there is a fix or workaround available? I’d be happy to provide a sample file or screen recording if needed.

    Thank you for your support.

    I’m writing to report a bug I’ve encountered in Adobe Illustrator since updating to version 29.7.

    When working on CAD artwork that includes symbols, I’ve noticed that when I try to move a symbol, the symbol artwork doesn't follow the intended movement. Instead, it either stays in place or shifts to an unexpected position. This issue did not occur in previous versions and is significantly affecting my workflow.

    Could you please look into this and advise if there is a fix or workaround available? I’d be happy to provide a sample file or screen recording if needed.

    Thank you for… more

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    8 comments  ·  Symbols  ·  Delete…  ·  Admin →
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    Done (Available in Prerelease)  ·  AdminAkshaya Saxena (Admin, Adobe Illustrator) responded

    Fix available in prerelease build now - version 29.8

    To be rolled out in general build soon.