8116 results found

1. Unable to select, move, or rotate already rotated Guides at high zoom levels

   when the zoom-level is 14800% and higher I'm unable to select or move the guides

   17 votes

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   12 comments  ·  Tools  ·  Delete…  ·  Admin →
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   Completed (Comments Open)  ·  AdminAvinash Singh Kotwal (Principal Product Manager, Adobe Illustrator) responded

   I am happy to share that we have fixed this bug in our latest release – 23.0.6 which is available worldwide now.

   Going forward, our goal is to fix as many top User-Voice bugs as possible and as frequently as possible. Given the nature of the fixes, some of the bugs will take a longer time to fix, but we are on it.

   You can update to the latest release using Creative Cloud desktop App: https://helpx.adobe.com/in/creative-cloud/help/creative-cloud-updates.html

   Thank you for all the feedback. Keep it coming!

2. An undo feature for Create Outlines and Expand

   An undo feature for Create Outlines and Expand

   3 votes

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   0 comments  ·  Type, Fonts, Text  ·  Delete…  ·  Admin →
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3. Problems with text, bounding box, selections, scaling and more

   Hello, I’ve been having a problem with Illustrator for now a week. The version I am working with is 22.1 and I am working on a MacBook Pro 15in 2017 with Sierra 10.13.5, Processor: 2.9 GHz Intel Core i7, Memory: 16 GB 2133 MHz LPDDR3, Graphics: Radeon Pro 560 4096 MB and Intel HD Graphics 630 1536 MB,

   I noticed that the problem always starts showing up when I am working with text, especially when changing the tracking of the text. The problem shows up after usually a couple hours of work and it “resets” when restarting the application or the machine. It doesn’t happen with mathematical precision, sometimes it takes 5 minutes to show up, other times it takes a few hours, but since last week every time I worked on Illustrator this problem showed up sooner or later. It also seems to get worse and worse with time. At the beginning it was a subtle glitch of the text that I could resolve with restarting the machine or the application, but now it happens more and more frequently and restarting is not helpful anymore. This problem appears with ALL my files and also when creating a new file.

   What happens:
   Let's say I have some text that is 72pt and with tracking 0 in red and other shapes and text boxes around it in the artboard.
   1- I select the text box mentioned before
   2 - I make the tracking 200 in the character panel
   3 - At this point the text gets back to the previous size and colors, so for example the initial size 12pt and black. Instead of being 72pt with tracking 200 in red.
   4- Then from there the problem degenerates and develops in problems with bounding box, selections and it becomes impossible to work. Following I list all kind of problems I encounter after the problem shows up:
   - The text becomes impossible to control because every time I would make a change it would change back to a previous style
   - The bounding box disappears, or behaves weirdly for example not following the object or text if I move it
   - Selections happen randomly, so for example I select an object and some text gets selected too
   - Objects randomly move and repeat movements and changes in a way that seems to mimic the CMD+Z
   - Guidelines (the pink snapping ones) are completely random and stays active even when deselecting an object

   I am uploading a video where you can see me trying to move the blue line on the right. You can definitely see that the bounding box and selections behave crazy. The text gets also selected and when trying to move the line the text goes back of a step (so changes position or rotation to the previous one). The line keeps moving back.
   I also showed the document on CMD+Y mode and you can see the bounding boxes are not showing.

   Also I noticed in the past days when working on my coworker computer (a desktop Mac with a different creative cloud installed - different account) that there are little glitches of the same problem starting there as well, so for example the text is doing the same thing when I change the tracking : the text changes size and gets to the previous step of work when trying to change tracking. It’s not even close to where my issue is at but I know it is starting to behave weird. I also read some other posts on this board with similar problems.

   I’ve been in contact with the Adobe Support for a week now and it doesn’t seem anything is wrong with my computer. I also reset completely my computer a couple days ago, deleting all memory and applications, but that didn’t help, the problem showed up after a few hours of work.

   If you can’t reproduce the problem I can gladly share with you my screen and show you. Also this is the list of things that the Support has tried to fix the problem:
   - Reset the preferences
   - Deleting all my Wacom drivers
   - Deactivating my Intel graphic card (I am still confused about this one - does it mean now I am not using my computer at its maximum power? Can I activate it again?)
   - More changes to app folders and similar…

   Please can you help me solving this issue? It is not only annoying and frustrating, but it makes it impossible to work and it is damaging my ability to be professional.

   Hello, I’ve been having a problem with Illustrator for now a week. The version I am working with is 22.1 and I am working on a MacBook Pro 15in 2017 with Sierra 10.13.5, Processor: 2.9 GHz Intel Core i7, Memory: 16 GB 2133 MHz LPDDR3, Graphics: Radeon Pro 560 4096 MB and Intel HD Graphics 630 1536 MB,

   I noticed that the problem always starts showing up when I am working with text, especially when changing the tracking of the text. The problem shows up after usually a couple hours of work and it “resets” when restarting the application or… more

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   0 comments  ·  User Interface  ·  Delete…  ·  Admin →
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   Request to Contact Support  ·  Ashutosh Chaturvedi responded

   Please accept my sincere apology for the inconvenience. Please get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html . Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.

4. Selection Tolerance for text or drawing is off and very annoying

   Using Mac OS X High Sierra 10.13.4 with Retina 5k display
   Illustrator CC 2018 version 22.1

   Please reference the attached image.
   Selecting a line. The curser is clearly on the line but the dot is highlighted instead.
   Selecting text with the text tool: the curser is clearly over the text, but the it is highlighting the circle around the text instead.
   Selecting dimension text: the curser is clearly over the text, but the tool shows text on a path.

   This is even more annoying when selecting a point. Click 20 times then give up and zoom in.

   And it is even way way way more annoying when selecting text because the text curser adds a new text box over the text which you were trying to select. Extremely annoying when all you want to do is small quick edit and it becomes a game of trial and error to even select the text.

   If this happened once in while (a far part while) then it would be ok and tolerable, but it happens very frequently. I have to zoom in quite a bit (usually from 100% to at least 300%) to get the correct object.

   Zooming in and out frequently to select something correctly is very annoying, specially when you can see that the curser is clearly on the object you want to select .. you click on it and something else next to it is selected instead.

   I tried various setting in the tolerance preference to no avail.

   This did not happen in Illustrator CC 2017.

   Using Mac OS X High Sierra 10.13.4 with Retina 5k display
   Illustrator CC 2018 version 22.1

   Please reference the attached image.
   Selecting a line. The curser is clearly on the line but the dot is highlighted instead.
   Selecting text with the text tool: the curser is clearly over the text, but the it is highlighting the circle around the text instead.
   Selecting dimension text: the curser is clearly over the text, but the tool shows text on a path.

   This is even more annoying when selecting a point. Click 20 times then give up and zoom in.

   And it is… more

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   6 votes

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   1 comment  ·  Tools  ·  Delete…  ·  Admin →
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5. When moving a vector with a radial gradient fill, the gradient shifts upon export of an SVG

   Gradient appears to be centered in Illustrator, but shifts on export depending on where the vector is located on the artboard/pasteboard (outside the artboard). I have to manually update the SVG markup on all my exported icons. :(

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   0 comments  ·  File Save, Import and Export  ·  Delete…  ·  Admin →
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   Request to Contact Support  ·  Ashutosh Chaturvedi responded

   A sample file would have helped. I applied radial gradient on a circle and exported it to SVG. The visual appearance was matched. There are some limitations in SVG 1.1 spec like absence of blending mode support that can affect.
   Please get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html . Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.

6. Intermittently, Illustrator does NOT save the file.

   Intermittently, when I save a file (using Ctrl-S or File > Save), the existing file is NOT saved. This has caused me to lose work.

   The Illustrator UI thinks that the file has been saved - the File > Save option is greyed out. When I look in the file's location on disk, the existing file shows an older file date and time; the last time it saved successfully. There is a new file with the expected date and time and the extension "t".

   I can do a "Save As" which works. I can make some trivial changes the the file, Save, and that usually does save the file correctly. But the failure to save normally still occurs about 25% of the time. It's been happening since I installed Illustrator.

   I am working with .SVG files in Illustrator 22.1 on Windows 10.

   Intermittently, when I save a file (using Ctrl-S or File > Save), the existing file is NOT saved. This has caused me to lose work.

   The Illustrator UI thinks that the file has been saved - the File > Save option is greyed out. When I look in the file's location on disk, the existing file shows an older file date and time; the last time it saved successfully. There is a new file with the expected date and time and the extension "t".

   I can do a "Save As" which works. I can make some trivial changes… more

   4 votes

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   1 comment  ·  File Save, Import and Export  ·  Delete…  ·  Admin →
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   Request to Contact Support  ·  Ashutosh Chaturvedi responded

   Please get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html . Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.

   Warm Regards,
   Ashutosh Chaturvedi | Sr. Quality Engineering Manager – Illustrator

7. Default web presets proof CMYK

   When selecting an RGB default, which should be basically Anything for screens, the default is still set to CMYK Web coated SWOP for preview.
   It seems the only way you can actually get things to look OK is to set the preview to proof colors ON, and have it set to Monitor RGB. This also seems dumb because I'm working in an RGB document. What ICC profile is Illustrator using when proof colors are off?
   Coworkers keep asking why things look so different in their browser. Well, it's because they're looking at their colors in illustrator pretty darn desaturated.

   Can you just make the RGB presets look correct by default?

   When selecting an RGB default, which should be basically Anything for screens, the default is still set to CMYK Web coated SWOP for preview.
   It seems the only way you can actually get things to look OK is to set the preview to proof colors ON, and have it set to Monitor RGB. This also seems dumb because I'm working in an RGB document. What ICC profile is Illustrator using when proof colors are off?
   Coworkers keep asking why things look so different in their browser. Well, it's because they're looking at their colors in illustrator pretty darn desaturated.

   Can… more

   2 votes

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   0 comments  ·  Colors, Swatches, Patterns  ·  Delete…  ·  Admin →
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8. The interface doesn't appear

   When I open Ai, the interface never load(1). If I pass the cursor over the top, that bottons appear(2). And, if I select a new color of interface appear the rest(3), but if I press "Ok", that disappears.

   Intel Core i3-5005U CPU @ 2.00 GHz
   4Gb ram
   64bits system

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   9 votes

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   6 comments  ·  User Interface  ·  Delete…  ·  Admin →
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   Request to Contact Support  ·  Anish Kumar responded

   I am closing the ticket due to lack of response.
   Please get in touch with us at sharewithai@adobe.com or any of the other support channels – helpx.adobe.com/support.html . Please give a reference to this post so that we can identify you.
   Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.

9. Hide text highlighting on "Hide Edges" (CMD+H)

   This was never fixed in CC 2015 - 2017 and the same **** bug is in CC2018.

   In ALL previous versions of AI prior to CC2015 (or at least as far back as CS5 when I got Illy), if you selected text with the Text Tool which made the text highlighted, if you then performed the Hide Edges command, the highlight would NOT show... that way you could change the color, Tracking, font size etc of ONLY the SELECTED characters without affecting the others.

   The "big deal" here is when you are trying to see the color change take effect for only highlighted characters. As it is now, you have to highlight, change color, "escape" (or whatever you call it) the editing mode and view the change, because when the text is highlighted, the text and background around the text (the highlighted area) are NOT the "real" color and you can't see what the new color looks like on the design without exiting the editing mode.

   Thankfully, at least there is a workaround, which is to disable GPU Performance, but (and I know this sounds crazy), I would like to keep the benefits of GPU acceleration while ALSO being able to change text colors and see the effect...

   COME ON GUYS... this has not worked since CC 2014... 3 YEARS AGO!!!

   COME ON GUYS...

   This was never fixed in CC 2015 - 2017 and the same **** bug is in CC2018.

   In ALL previous versions of AI prior to CC2015 (or at least as far back as CS5 when I got Illy), if you selected text with the Text Tool which made the text highlighted, if you then performed the Hide Edges command, the highlight would NOT show... that way you could change the color, Tracking, font size etc of ONLY the SELECTED characters without affecting the others.

   The "big deal" here is when you are trying to see the color change take effect… more

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   15 votes

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   20 comments  ·  Rendering Issues (GPU, CPU)  ·  Delete…  ·  Admin →
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   Under Review  ·  Anish Kumar responded

   Hi,

   Thanks for reporting this bug Illustrator Team really appreciate this.
   We are able to reproduce this issue in house and we are investigating it .

10. crash while opening file

    crash when opening a file.

    2 votes

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    1 comment  ·  Launch  ·  Delete…  ·  Admin →
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    Request to Contact Support  ·  Ashutosh Chaturvedi responded

    Please get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html . Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.

    Warm Regards,
    Ashutosh Chaturvedi | Sr. Quality Engineering Manager – Illustrator

11. Actions don’t record renaming of groups, don’t remember the choice in Expand dialog

    I'm recording Actions to in Illustrator CC 2018 ( 22.1) and I've found a few things lacking:

    1) When I group objects, and name the group, while recording an action the name does not get recorded.
    The group just bears the name "group".

    2) If you choose "Expand" while recording an action and choose from the available options (Fill, Stroke, etc.), you are asked to make that choice again when the action runs — not much of an Action!

    Aside from the above I find the lack of Conditional Action, as per Photoshop, feature disappointing: http://illustrator.uservoice.com/forums/333657/suggestions/33770071

    Are there any fixes for the above flaws or is my version of Illustrator not behaving as expected?

    I just don't know.
    Thanks

    I'm recording Actions to in Illustrator CC 2018 ( 22.1) and I've found a few things lacking:

    1) When I group objects, and name the group, while recording an action the name does not get recorded.
    The group just bears the name "group".

    2) If you choose "Expand" while recording an action and choose from the available options (Fill, Stroke, etc.), you are asked to make that choice again when the action runs — not much of an Action!

    Aside from the above I find the lack of Conditional Action, as per Photoshop, feature disappointing: http://illustrator.uservoice.com/forums/333657/suggestions/33770071

    Are there any fixes… more

    4 votes

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    1 comment  ·  Actions  ·  Delete…  ·  Admin →
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12. Stroke size goes nuts under 1pt sizes

    When drawing a regular line with pen tool and changing the size of the stroke to less than 1pt, it automatically switches to sizes higher than 1pt.
    For example, if I want my stroke to be 0.5 pt, and if I select it in a dropdown menu, it will automatically turn into 5pt stroke and that will also be applied on the line. Same thing when entering the value manually with the keyboard - entering 0.5 will automatically convert into 5 and change the stroke to be thicker instead of making it thinner. This only started happening in the newest update of Illustrator - Fall 2017

    When drawing a regular line with pen tool and changing the size of the stroke to less than 1pt, it automatically switches to sizes higher than 1pt.
    For example, if I want my stroke to be 0.5 pt, and if I select it in a dropdown menu, it will automatically turn into 5pt stroke and that will also be applied on the line. Same thing when entering the value manually with the keyboard - entering 0.5 will automatically convert into 5 and change the stroke to be thicker instead of making it thinner. This only started happening in the newest… more

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    14 votes

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    21 comments  ·  Tools  ·  Delete…  ·  Admin →
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    Completed (Comments Open)  ·  Ashutosh Chaturvedi responded

    We have the fix available in the latest release. Please update Illustrator using Adobe Creative Cloud application to the latest build for version Illustrator CC 22.1.
    Please refer to our knowledge base FAQ – https://illustrator.uservoice.com/knowledgebase/articles/1844590 if you face difficulty in update.
    Or get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html

    Warm Regards,
    Ashutosh Chaturvedi | Sr. Quality Engineering Manager – Illustrator
    Adobe. Make It an Experience.

13. Bounding Box Issues - Incorrectly including shadow on some objects

    There are several selection bugs related to the behavior of bounding boxes (as shown in the attached jpeg). If a shadow is applied to an object such as a rectangle shape, then the bounding box correctly stays around that rectangle. But edit a point on the rectangle and suddenly the bounding box also includes the shadow. This is not desirable as then rotating the object changes its center point depending on the location of the shadow. Same thing with a line shape vs. a line created with the pen tool (the pen tool line's bounding box contains the shadow). I'm also including reference from a previous bug I reported that is still unresolved relating to the bounding box not rotating with certain objects as it had in previous versions of illustrator (as shown in the bottom of attached jpeg)

    Mac High Sierra - Illustrator 22.1

    There are several selection bugs related to the behavior of bounding boxes (as shown in the attached jpeg). If a shadow is applied to an object such as a rectangle shape, then the bounding box correctly stays around that rectangle. But edit a point on the rectangle and suddenly the bounding box also includes the shadow. This is not desirable as then rotating the object changes its center point depending on the location of the shadow. Same thing with a line shape vs. a line created with the pen tool (the pen tool line's bounding box contains the shadow). I'm… more

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    6 votes

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    2 comments  ·  Tools  ·  Delete…  ·  Admin →
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14. SVG Export Missing XML Encoding Tag

    The latest updates to Illustrator (21.0.1) seems to have removed the all-important encoding tag required by browsers to render SVG appropriately when embedding etc. in an html page.

    It exports the svg without this tag at the beginning of the file.
    <?xml version="1.0" encoding="UTF-8" ?>

    14 votes

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    Under Review  ·  14 comments  ·  File Save, Import and Export  ·  Delete…  ·  Admin →
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15. Rotate tool Glitch

    My rotate tool when used for copying with or without my wacom, starts sticking, and the object just keeps moving with my cursor. My only fix is restarting and hoping the app saved my recent changes. This is hindering me from doing BASIC and Simple things like copying a custom shape and maintaining the circular composition. I was trying to make a unique cycle like shape. I put the rotate point in the center and i was attempting to duplicate that shape inside the circle but instead of copying or doing anything, it just kept rotating even after i let go of the alt(copy key). This has been happening to me for weeks now. Please help :'(

    My rotate tool when used for copying with or without my wacom, starts sticking, and the object just keeps moving with my cursor. My only fix is restarting and hoping the app saved my recent changes. This is hindering me from doing BASIC and Simple things like copying a custom shape and maintaining the circular composition. I was trying to make a unique cycle like shape. I put the rotate point in the center and i was attempting to duplicate that shape inside the circle but instead of copying or doing anything, it just kept rotating even after i let… more

    9 votes

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    13 comments  ·  Tools  ·  Delete…  ·  Admin →
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    Request to Contact Support  ·  AdminIllustrator Engineering (Software Engineer, Adobe Illustrator) responded

    Please accept my sincere apology for the inconvenience. Please get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html . Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.

    Thanks & Regards,
    Raghuveer Singh

16. Eyedropping in Isolation Mode is Broken

    In isolation mode, I'd like to eyedrop a non-isolated ("grayed-out") object to select its actual color rather than the dimmed color that's displayed.

    Don't you think it's far less likely that I'd want to eyedrop the grayed-out color?

    2 votes

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    2 comments  ·  Isolation  ·  Delete…  ·  Admin →
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    Request to Contact Support  ·  AdminRama (Mgr, Software Development, Adobe Illustrator) responded

    Please get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html . Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.

17. Unwanted lines appearing when zooming

    When zooming in on a vector line feature, unwanted lines keep showing up as I zoom in. Once I zoom out to a certain extent they disappear.

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    5 votes

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    3 comments  ·  Rendering Issues (GPU, CPU)  ·  Delete…  ·  Admin →
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18. Dropdown for stroke width in Appearance says 'mm' when units are 'px'

    AI 22.0.2
    All units are set to 'px'.
    Appearance stroke width dropdown says 'mm'.
    Stroke same dropdown says 'px' all right.

    15 votes

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    2 comments  ·  User Interface  ·  Delete…  ·  Admin →
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    Completed (Comments Open)  ·  AdminVarun Sharma (Sr Product Manager, Adobe Illustrator) responded

    Closing this report as this no longer happens in latest versions (24.1.3)

19. Exporting to JPEG(Optimized) results Progressive JPEG

    I exported my design as JPEG "Baseline Optiomized" on Illustrator CC 22.1. However it results a progressive JPEG file that contains a SOF2 "FF C2" .
    Please check it.

    3 votes

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    0 comments  ·  File Save, Import and Export  ·  Delete…  ·  Admin →
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20. New document causes crash

    When starting a new document, the first thing that Illustrator does is crash. Doesn't matter what the size of the document is.

    7 votes

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    3 comments  ·  Launch  ·  Delete…  ·  Admin →
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    Request to Contact Support  ·  AdminIllustrator Engineering (Software Engineer, Adobe Illustrator) responded

    We are closing the ticket as we are not able to reproduce this issue at our side. If your problem is not solved, please get in touch with us at sharewithai@adobe.com or any of the other support channels – helpx.adobe.com/support.html . Please give a reference to this post so that we can identify you.

    With Best Regards,
    Raghuveer Singh
    Illustrator Team