8115 results found

1. Set Area Type width to larger than 13.888 inches via Type->Area Type Options... dialog

   Though the type tool can draw area type boxes of any size, the width property of the Area Type Options dialog box can only be set up to 13.888 inches. This means that for any wider area type, whenever you change a property within the Area Type Options it will be resized to 13.888 inches wide.

   This is not a new problem as seen in this thread started in 2010: https://forums.adobe.com/thread/701249.

   I often work on area type larger than this seemingly arbitrary limit. If I adjust the columns, gutters, inset or any other property found within the Area Type Options then Illustrator changes the width to 13.888 inches. Then I have to manually correct the width of these area type boxes by dragging the bounding box handles. This often means making an extra object or guides set at the correct width to which I snap the area text.

   The 13.888 inch limit in Area Type Options should be removed!

   Though the type tool can draw area type boxes of any size, the width property of the Area Type Options dialog box can only be set up to 13.888 inches. This means that for any wider area type, whenever you change a property within the Area Type Options it will be resized to 13.888 inches wide.

   This is not a new problem as seen in this thread started in 2010: https://forums.adobe.com/thread/701249.

   I often work on area type larger than this seemingly arbitrary limit. If I adjust the columns, gutters, inset or any other property found within the Area Type… more

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   4 comments  ·  Type, Fonts, Text  ·  Delete…  ·  Admin →
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   Completed (Comments Open)  ·  AdminAnkit Goyal(Illustrator Team) (Admin, Adobe Illustrator) responded

   I am happy to share that we have fixed this bug in our latest release – 25.1 which is available worldwide now.

   Going forward, our goal is to fix as many top User-Voice bugs as possible and as frequently as possible. Given the nature of the fixes, some of the bugs will take a longer time to fix, but we are on it.

   You can update to the latest release using Creative Cloud desktop App: https://helpx.adobe.com/in/creative-cloud/help/creative-cloud-updates.html

   Thank you for all the feedback. Keep it coming!

2. Pressing keyboard arrows while 'Snap to grid' is on nudges art by two instead of one

   I can't use keyboard arrows to move art around the document because AI almost every time moves art at 2mm instead of 1mm, which is set in preferences.

   1. Create document, e.g. A4, with units set as mm
   2. Set grid 10×10 — it's my mostly used grid, because I live in metric world
   3. Set 'Keyboard increment' to 1mm
   4. Enable 'Snap to grid'
   5. Draw custom-sized rectangle
   6. Press Up or Down several times and watch how coordinates change

   Expected:
   Rectangle's Y should go like this:
   55, 56, 57, 58, 59, 60, 61...

   Actual result:
   Rectangle jumps like this:
   55, 57, 58, 61, 63, 64, 66...

   Same thing happens for X axis.
   I HAVE to use Move dialogue EVERY time I want to nudge an object.
   I make this so fast already that AI sometimes does not keep up with me.
   I want to use arrows, please, fix them for me!

   I can't use keyboard arrows to move art around the document because AI almost every time moves art at 2mm instead of 1mm, which is set in preferences.

   1. Create document, e.g. A4, with units set as mm
   2. Set grid 10×10 — it's my mostly used grid, because I live in metric world
   3. Set 'Keyboard increment' to 1mm
   4. Enable 'Snap to grid'
   5. Draw custom-sized rectangle
   6. Press Up or Down several times and watch how coordinates change

   Expected:
   Rectangle's Y should go like this:
   55, 56, 57, 58, 59, 60, 61...

   Actual result:
   Rectangle jumps like this:
   55, 57, 58, 61, 63,… more

   18 votes

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   3 comments  ·  Snapping  ·  Delete…  ·  Admin →
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   Completed (Comments Open)  ·  AdminAnkit Goyal(Illustrator Team) (Admin, Adobe Illustrator) responded

   I am happy to share that we have fixed this bug in our latest release – 24.3.0 which is available worldwide now.

   Going forward, our goal is to fix as many top User-Voice bugs as possible and as frequently as possible. Given the nature of the fixes, some of the bugs will take a longer time to fix, but we are on it.

   You can update to the latest release using Creative Cloud desktop App: https://helpx.adobe.com/in/creative-cloud/help/creative-cloud-updates.html

   Thank you for all the feedback. Keep it coming!

3. "Move artwork with artboard" doesn't deactivate when moving artboards with arrow-keys
   19 votes

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   10 comments  ·  Documents and Artboards  ·  Delete…  ·  Admin →
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   Completed (Comments Open)  ·  Ashutosh Chaturvedi responded

   We have the fix available in the latest release. Please update Illustrator using Adobe Creative Cloud application to the latest build for version Illustrator CC 23.0.
   Please refer to our knowledge base FAQ – https://illustrator.uservoice.com/knowledgebase/articles/1844590 if you face difficulty in update.
   Or get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html

   Warm Regards,
   Ashutosh Chaturvedi | Sr. Quality Engineering Manager – Illustrator
   Adobe. Make It an Experience.

4. Move dialogue is broken when Y-axis is flipped

   Problem Description:
   Since AI team had Y-axis flipped, users who want to keep it the old way have to manually set flags in prefs file to undo these changes:
   /isRulerIn4thQuad 0
   /isRulerOriginTopLeft 0

   It works fine except it breaks setting negative distance in Move dialogue.

   Steps to Reproduce:
   1. Change said flags to 1
   2. Relaunch AI
   3. Create and select an object
   4. Press Enter to invoke Move dialogue
   5. Set vertical position to any positive number and apply
   6. Invoke dialogue again
   7. Set same vertical value, but negative (you can also select any other object before that) and apply

   Actual Result:
   Object will move up

   Expected Result:
   Object should move down

   It doesn't matter where you first move object, it matters only that value is the same but has different sign.
   It is very annoying bug, because it happens always but in certain cases. Lots of swears and undos.
   The way coordinates is swapped via prefs is fine, as long as it just works, although some other vector programs allow to change it via UI.

   Any Workarounds:
   Set angle manually in dialogue window to desired.
   Set bigger position then you need and then move it again to get where you want it.

   Attached gif shows almost same situation, but with twist:
   I move one object down (with negative distance) and then I want to move second object down and sideways. And when I set horizontal value, AI flips the vertical axis inside dialogue and it force me to dance with workarounds described above.

   Adobe denied to admit is as a bug.
   Please, help me to prove my point.

   I don't ask you to change default ruler origin to bottom left, Adobe already had given us an opportunity to change this by editing flags! I ask for fixing a bug for Move dialogue that is set upon existing and approved behaviour.

   I know quite a lot of highly valuable people from Adobe forums who still votes for y-axis go up:
   CarlosCanto (he even wrote a script to undo your unexpected making, https://forums.adobe.com/message/3859338)
   JETalmage (you should have seen this post back in 2009! https://forums.adobe.com/thread/497089)
   Jacob Bugge and all other people who agree with them in comments.

   Nobody among my colleagues I know personally likes this. And only two of them having spoken about it at forums. Imagine how many just cry silently.

   InDesign is a publishing software, it works with a flow. I don't know anybody who reads from bottom to up (RTL — yes). When you move an object there, you don't move it up, you move it backwards

   Photoshop is raster graphics editor, it works with a readable grid of pixels, which are written from top left (we see it every time when images load slow in browsers). Using Photoshop since version 5 I never experienced any trouble with axis going down, because it just never mattered! I retouch photos mostly. People, who uses it for drawing web-design (!) are still OK, because web pages go down. Anyway, PS even hasn't precise move dialogue controls.
   And of course, the fact y-axises go one direction, is just a coincidence (when there is only two variants for y-axis to go — it's highly occasional) — because these two programs care for different fields.

   But Illustrator is about vectors.
   Y-axis goes up in Cartesian coordinate system.
   We move objects up meaning up here.
   It was a consistency for the sake of consistency.
   It was convenient for devs and not end users.
   It was a mistake to do.
   Adobe should have asked users to vote about denying common sense.
   And Adobe should never ever ever had not given users ability to flip it.
   And since there is such an ability and I can flip it in Prefs file — I will fight for an ability to work fully.
   The worse thing you can do now — is to kill this opportunity.

   Problem Description:
   Since AI team had Y-axis flipped, users who want to keep it the old way have to manually set flags in prefs file to undo these changes:
   /isRulerIn4thQuad 0
   /isRulerOriginTopLeft 0

   It works fine except it breaks setting negative distance in Move dialogue.

   Steps to Reproduce:
   1. Change said flags to 1
   2. Relaunch AI
   3. Create and select an object
   4. Press Enter to invoke Move dialogue
   5. Set vertical position to any positive number and apply
   6. Invoke dialogue again
   7. Set same vertical value, but negative (you can also select any other object before that)… more

   21 votes

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   2 comments  ·  Documents and Artboards  ·  Delete…  ·  Admin →
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5. Editing size of library element is broken: modifying canvas size in CC library object changes the object's scale in existing documents

   To replicate this, create a square with a fill and no stroke in a new document. Drag the square into the library panel to create a library element. Drag an instance of the library element you just created back into the document. You will have two identical squares, one which is just a plain square, the other which is a library element.

   Edit the library element and make it a different height. Save the changes and go back to the document. The library element is now not the same width as the original square, although you didn't edit that. If you select the library element in the document, go to the properties panel, click on linked file and expand all info, you will see that it's scale has changed. It is no longer 100%.

   If you add a new instance of the library element, it will be scaled 100%.

   To replicate this, create a square with a fill and no stroke in a new document. Drag the square into the library panel to create a library element. Drag an instance of the library element you just created back into the document. You will have two identical squares, one which is just a plain square, the other which is a library element.

   Edit the library element and make it a different height. Save the changes and go back to the document. The library element is now not the same width as the original square, although you didn't edit that. If… more

   2 votes

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   1 comment  ·  Cloud, Libraries  ·  Delete…  ·  Admin →
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6. Asset export drag&drop doesn't work for group contents.

   1. Enter a Group of objects in isolation mode.
      1. drag'n'drop an object or a subgroup into an Asset Export tab

   Expected: object added as Asset for export.
   Observed: the panel is not reacting.

   2 votes

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   0 comments  ·  File Save, Import and Export  ·  Delete…  ·  Admin →
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7. .psd clipping path makes imported image scale incorrect

   Create a file in Photoshop at 300dpi with a clipping path, import the file into Illustrator CC and place it. Make a note of the scale it imports at then import that same file without a clipping path and you'll get a different scale.

   It seems Illustrator is treating the clipping file the same as an embedded file and using 72dpi as it's default resolution.

   Why a clipping path should do this to a file is very strange.

   7 votes

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   0 comments  ·  Images, Links  ·  Delete…  ·  Admin →
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8. Adobe Color Themes panel becomes blank and unresponsive

   The panel works as intended for a while, but after working for a while (20 min or so) -The Adobe Color Theme Panel becomes blank after trying to switch between "create" & "explore".

   Closing and restarting Illustrator 2018 fixes this, but that become s big pain to have to keep closing and re-opening all your files just to use the color theme tools.

   I'm not sure if it is caused by the webseach that happens with the "..." elipses dots, but sometimes it seems that it just doesn't find the color website and that is why it doesn't show anything. And once the panel is blanked out, there aren't any options to re connect with the color server. Closing the panel and reopening it doesn't fix this, and as mentioned before - only a quit, and reopening of illustrator does.

   Thanks for any thoughts!

   Working in Illustrator 2018 on a Win10 machine with a 4k monitor - often it seems the pc with the 4k monitor is what causes the most issues with the adobe software.

   The panel works as intended for a while, but after working for a while (20 min or so) -The Adobe Color Theme Panel becomes blank after trying to switch between "create" & "explore".

   Closing and restarting Illustrator 2018 fixes this, but that become s big pain to have to keep closing and re-opening all your files just to use the color theme tools.

   I'm not sure if it is caused by the webseach that happens with the "..." elipses dots, but sometimes it seems that it just doesn't find the color website and that is why it doesn't show anything.… more

   4 votes

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   0 comments  ·  User Interface  ·  Delete…  ·  Admin →
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   Request to Contact Support  ·  Ashutosh Chaturvedi responded

   Please get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html . Please give a reference to this post so that we can identify you.
   Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.

   Warm Regards,
   Ashutosh Chaturvedi | Sr. Quality Engineering Manager – Illustrator

9. blending application inconsistent in groups and appearance

   To reproduce the problem, in RGB document, set up a rectangle with fill and outline, on top of some colored background shape.
   Using Appearance panel modify blending and opacity of fill and stroke to use anything other than normal blending. Then change the whole object's opacity, so it has "isolate blending" checkbox checked.

   Now try selecting any option for blending mode, other than Normal.
   All blending modes are ignored and cause no change in appearance.
   Now, select one of the blending modes anyways.
   Then expand the appearance of the object. Illustrator will create a group with path elements in the group that have the same blending modes and opacity settings as were set up in the appearance panel.
   The group itself will inherit the settings too, but now the selected blending mode does take effect, and the result after the expansion is significantly different than before.

   It appears that before the path is expanded the top level blending setting is not having any effect if the "Isolate Blending" checkbox is checked.

   The result before expansion should be the same as after.

   Also, when a document with such appearance setup is saved as PDF, it looks different. It appears that PDF does use the blending mode specified.

   To reproduce the problem, in RGB document, set up a rectangle with fill and outline, on top of some colored background shape.
   Using Appearance panel modify blending and opacity of fill and stroke to use anything other than normal blending. Then change the whole object's opacity, so it has "isolate blending" checkbox checked.

   Now try selecting any option for blending mode, other than Normal.
   All blending modes are ignored and cause no change in appearance.
   Now, select one of the blending modes anyways.
   Then expand the appearance of the object. Illustrator will create a group with path elements in the… more

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   4 votes

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   1 comment  ·  Effects, Appearance, Graphic Styles  ·  Delete…  ·  Admin →
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10. Smart Guide not working properly

    Smart Guide not working properly. Every time AI start up, I have to uncheck the Smart Guide and check again to make it work. Its definitely

    5 votes

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    1 comment  ·  Snapping  ·  Delete…  ·  Admin →
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11. Mouse click sticking

    This problem only seems to happen in Illustrator. I have not seen this issue when I use Photoshop.

    Clicking with the mouse, does not always work as expected. It is almost like there is a long delay before the release is detected, resulting in a drag operation. Sometimes I see the spinner appear after I click. I have tried a different mouse, same issue. In the video, I am only ever doing a quick click, without moving the mouse.

    • 

    13 votes

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    16 comments  ·  User Interface  ·  Delete…  ·  Admin →
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    Request to Contact Support  ·  AdminIllustrator Engineering (Software Engineer, Adobe Illustrator) responded

    Please accept my sincere apology for the inconvenience. Please get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html . Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.

    Thanks & Regards,
    Raghuveer Singh

12. rotate tool

    The rotate tool's anchor point won't stay were I place it when I go to the dialogue box to rotate in degrees.

    I updated my Mac OS yesterday and since the update this tool hasn't worked.
    I have the latest version of Illustartor 22.0.1.

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    •  

    10 votes

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    3 comments  ·  Tools  ·  Delete…  ·  Admin →
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    Request to Contact Support  ·  AdminIllustrator Engineering (Software Engineer, Adobe Illustrator) responded

    Please accept my sincere apology for the inconvenience. Please get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html . Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.

    Thanks & Regards,
    Raghuveer Singh

13. Misalignment in control panel for symbols

    See image attached.
    Here and everywhere baselines in control panel captions must match.

    13 votes

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    Completed (Comments Open)  ·  0 comments  ·  User Interface  ·  Delete…  ·  Admin →
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14. Right click menu location bug. Win10 200% scaling.

    When I do right click, coordinate of context menu location doesn't double and located at the center between of cursor and top left corner of the workspace. This bug happens at all CC versions support Hi-dpi displays. Absolutely clean Windows, Illustrator, no plugins.

    https://youtu.be/WySXd6viYac

    • 

    • 

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    12 votes

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    18 comments  ·  User Interface  ·  Delete…  ·  Admin →
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    Completed (Comments Open)  ·  AdminIllustrator Engineering (Software Engineer, Adobe Illustrator) responded

    Hi,

    This issue has been fixed in the latest Illustrator version (23.0.3 on WIN & 23.0.4 on MAC).

    Please update AI & let us know if you are still facing the issue or not.

    Thanks & Regards,
    Raghuveer Singh
    Illustrator Team

15. Cursor navigating with arrow keys not moving

    When modifying text, the cursor no longer moves with the arrows (left, right, up, down) on keyboard. I have to click with my mouse everytime now.

    This just occurred today. Please help!

    6 votes

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    4 comments  ·  Type, Fonts, Text  ·  Delete…  ·  Admin →
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    Request to Contact Support  ·  Anish Kumar responded

    Please accept my sincere apology for the inconvenience. Please get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html . Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.

16. Transform Panel: Tabbing issue causes Y value to be ignored.

    Using the Transform Panel to input X value then tabbing to the Y value doesn't accept the new Y value.

    3 votes

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    2 comments  ·  User Interface  ·  Delete…  ·  Admin →
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17. Illustrator crashing repeatedly

    Since upgrading to the previous release of Illustrator (current version 22.0.1) Illustrator has been crashing repeatedly. Sometimes for no reason, but most frequently on Save (Cmd+S or menu item). This occurs roughly 30 times per day.

    Since updating to 22.0.1 when Illustrator crashes it also deletes all preferences in eluding keyboard shortcuts, user interface settings, file handling, performance - all of it.

    Every time the programs crashes it leaves [random string].tmp files in the original files location.

    I have tried a complete uninstall and reinstall on Illustrator, a seperate complete uninstall and reinstall of Creative Cloud and all apps - this made the problem worse (see second paragraph).

    This is crippling our workflow (particularly when combined with serious issues InDesign since update - to be posted on InDesign forum).

    Running Creative Cloud 4.4.0.294 with Illustrator 22.0.1
    on MacOS High Sierra version 10.13.1
    with 4GHz Intel Core i7 processor
    32 GB 1600MHz DDR3 Memory
    with an AMD Radeon R9 M295X 4GB graphic card.

    Since upgrading to the previous release of Illustrator (current version 22.0.1) Illustrator has been crashing repeatedly. Sometimes for no reason, but most frequently on Save (Cmd+S or menu item). This occurs roughly 30 times per day.

    Since updating to 22.0.1 when Illustrator crashes it also deletes all preferences in eluding keyboard shortcuts, user interface settings, file handling, performance - all of it.

    Every time the programs crashes it leaves [random string].tmp files in the original files location.

    I have tried a complete uninstall and reinstall on Illustrator, a seperate complete uninstall and reinstall of Creative Cloud and all apps -… more

    11 votes

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    1 comment  ·  Performance  ·  Delete…  ·  Admin →
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    Completed (Comments Open)  ·  Ashutosh Chaturvedi responded

    We have the fix available in the latest release. Please update Illustrator using Adobe Creative Cloud application to the latest build for version Illustrator CC 22.1.
    Please refer to our knowledge base FAQ – https://illustrator.uservoice.com/knowledgebase/articles/1844590 if you face difficulty in update.
    Or get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html

    Warm Regards,
    Ashutosh Chaturvedi | Sr. Quality Engineering Manager – Illustrator
    Adobe. Make It an Experience.

18. Colors for child items in Layers panel don’t get updated when a color of their parent layer is changed

    If you have a layer twirled open with a custom layer color and you switch to a new layer color the child objects don't change color in the layer panel. They do show up if you twirl up and down the layer contents.

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    7 votes

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    1 comment  ·  Documents and Artboards  ·  Delete…  ·  Admin →
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19. can't paste object. the requested transformation....

    the image is 5 inches, and I'm pasting into a several page 8.5 x 11 document.... really can't tell you how much time I'm wasting, and I'm very irratated.

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    9 votes

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    10 comments  ·  Documents and Artboards  ·  Delete…  ·  Admin →
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    Need More Info  ·  Anish Kumar responded

    Hi,

    Sorry for the inconvenience caused.

    I am not able to reproduce the issue on my side. Are you still able to reproduce this consistently on latest version of Illustrator?

    If yes please share a small video of the same at sharewithai@adobe.com so I can further investigate it.

    Please do mention the link of this thread so we can identify you. Govind from our team will help you on this.

20. Libraries panel not loading. Signed in but Creative Cloud Library saying signed out!

    Signed into cloud but message in illustrator Libraries panel gives message "to use Creative Cloud Libraries please sign in to Creative Cloud"

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    34 votes

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    22 comments  ·  Cloud, Libraries  ·  Delete…  ·  Admin →
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    Request to Contact Support  ·  Anish Kumar responded

    Please get in touch with us at any of the other support channels – helpx.adobe.com/support.html . Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.