8277 results found

1. Illustrator chokes when interacting with the UI

   Since I updated to 26.0.2, Illustrator is choking when I interact with any part of the UI, like opening and navigating through menus, moving windows, selecting different tools, etc. For the most part, the issue is not that bad when designing, but when I use the UI is almost unusable. This never happened with any older version.
   The video I´m uploading as a reference doesn´t have any drop-frames.

   My system:
   Windows 10 (10.0.19043 Build 19043)
   CPU: Intel I9 9900K
   GPU: Nvidia GeForce RTX 2080
   RAM: 64 GB DDR4
   System Drive: Samsung NvME SSD 970PRO 512GB

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   0 comments  ·  User Interface  ·  Edit…  ·  Delete…  ·  Admin →
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2. Line width tool issues

   When changing the line width with the "Width Tool", it creates little triangles in the line and distorts all the corners.

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   1 comment  ·  Strokes  ·  Delete…  ·  Admin →
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3. Display errors on tool 'preview video' and 'selection tool'

   Please refer to the two images attached. Hovering a tool or a part of an image is enough to show the visual defect.

   System is Win10, 21H1 with Intel Iris Xe MAX GPU
   AI is version 26.0.3

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   0 comments  ·  Rendering Issues (GPU, CPU)  ·  Edit…  ·  Delete…  ·  Admin →
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4. Blends inside radial repeat doesn't work

   It's grayed out. The possibilities with blends inside radial repeat are HUGE

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   0 comments  ·  Repeats  ·  Delete…  ·  Admin →
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5. Dash lines display incorrectly on rectangles with rounded corners

   The lower right corner is rendered incorrectly if you apply rounded corners to rectangles with dashed lines.
   Steps to Reproduce:
   1. Draw a rectangle, 3 x 4 inches (for example).
   2. Apply 0,25 in of corner radius.
   3. Change the stroke to 6 pt and set the dashed line at your taste.
   4. Look at the bottom right corner of the rectangle.
   Please check the attached images.
   Broken since Ai CC2022.

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   7 comments  ·  Strokes  ·  Delete…  ·  Admin →
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6. Wacom Eraser not working on Illustrator

   I'm using MacOS Monterey 12.1, and Illustrator 2022 (26.0.2), both recently updated, and for some reason the eraser tip of my Cintiq 13 HD stopped acting like an eraser and it does the same as the pen tip. I tried resetting the settings for both Illustrator and the tablet, but the problem persists.
   For some reason this is not happening on Photoshop, the eraser works as usual.
   Does anyone know how to fix this?

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7. Blend Modes Hotkeys are broken

   Illustrator allows users to set custom hotkeys for blend modes, in Keyboard Shortcuts > Tools, right in the very bottom.
   Aside from direct commands for each available blend mode, there are two contextual keys: Next Mode and Previous Mode.

   They don’t work as expected. Let’s make a simple test.
   1. Assign Shift+9 (displayed as 'Shift+(' — which is not correct, actually) for Previous and Shift+0 ('Shift+(') for Next blend mode.
   2. Put two colored shapes in a stack, to see what’s happening when you change modes
   3. Open Transparency panel, to see which mode is chosen (for some reason Properties does not allow to see the mode)
   4. Select the top shape and hit Shift+0 (Next Mode)

   ...nothing happens. Illustrator refuses to change a mode when it set to Normal. Shift+9 (Previous Mode) also does nothing.

   1. Change the mode to Darken manually via the panel

   2. Press Ctrl+0 (Next Mode)
      Now it goes correctly to the next mode, Multiply.

   3. Hold this Ctrl+0 hotkey
      Ai goes through all available modes and stop at Luminosity, the last one — and won’t loop to the start of the list

   4. Hold the other key, Ctrl+9, to cycle back
      Ai never stops looping through all modes, but won’t never display Normal one.

   TLDR:
   A. Next Blend Mode hotkey does not work when Normal is chosen
   B. The list of modes does not loop to the start when you use Next Blend Mode key
   C. Looping through blend modes omits Normal blend mode

   Why is this important?
   A minimal way to utilize these keys would be one to set a normal mode (to reset blending, basically), and then any counted number of presses to navigate to a desired one. Instead we have to assign one for Normal, and one for non-Normal and hit the wall when cycling down.

   Illustrator allows users to set custom hotkeys for blend modes, in Keyboard Shortcuts > Tools, right in the very bottom.
   Aside from direct commands for each available blend mode, there are two contextual keys: Next Mode and Previous Mode.

   They don’t work as expected. Let’s make a simple test.
   1. Assign Shift+9 (displayed as 'Shift+(' — which is not correct, actually) for Previous and Shift+0 ('Shift+(') for Next blend mode.
   2. Put two colored shapes in a stack, to see what’s happening when you change modes
   3. Open Transparency panel, to see which mode is chosen (for some reason Properties… more

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   3 comments  ·  Effects, Appearance, Graphic Styles  ·  Delete…  ·  Admin →
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   Completed (Comments Open)  ·  AdminAnkit Goyal(Illustrator Team) (Admin, Adobe Illustrator) responded

   I am happy to share that we have fixed this bug in our latest release – 27.0.0 which is available worldwide now.

   Going forward, our goal is to fix as many top User-Voice bugs as possible and as frequently as possible. Given the nature of the fixes, some of the bugs will take a longer time to fix, but we are on it.

   You can update to the latest release using Creative Cloud desktop App: https://helpx.adobe.com/in/creative-cloud/help/creative-cloud-updates.html

   Thank you for all the feedback. Keep it coming!

   Ankit Goyal

   Illustrator Team

8. Visual breakdown bug when zoomed in < 30000%

   In keyline and normal view, when zooming in very close, the image breaks down. This didn't happen in previous versions. The first attached image shows the image correctly, with zoom at 12750%. The second attachment shows the image 'broken down' when zoomed in further. The multitude of diagonal lines shouldn't be there (these increase when panning) and the selected line (that I'm trying to work on) should be a complete line, not an endpoint. This bug makes detailed work very difficult.
   PC Windows 10 Home 64-bit v.21H2
   Illustrator 26.0.3 (64bit)

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   0 comments  ·  Rendering Issues (GPU, CPU)  ·  Delete…  ·  Admin →
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9. Ok/Cancel positions reversed on Mac/Windows versions

   Is there a reason why the ok and cancel buttons are flipped when you switch from Mac to PC? I use both platforms every day and it's really disorienting. Can this be made consistent across both platforms, or is this an Apple/Microsoft issue?

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   0 comments  ·  User Interface  ·  Edit…  ·  Delete…  ·  Admin →
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10. Pink screen and residual image artifacts

    The pink screen flash is back for me in 26.03 when opening files, but now I have the added bonus of image shrapnel being left everywhere (image attached).

    Mac mini M1. Happens with both MacOS 12.1 and 12.2 beta (release candidate).

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    7 votes

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    6 comments  ·  Rendering Issues (GPU, CPU)  ·  Delete…  ·  Admin →
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11. 中間色のあるグラデーションのあるPDFが正しく読み込めず色情報が消えてしまいます

    中間色がなければ正しく読み込めます。
    問題のPDFはインデザイン等で長方形を設定し塗りのグラデーションで中間色を設定すれば作成でき、PDFにエクスポートできます。
    編集をしたいので、"配置(Place)"以外の方法で解決したいです。

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    4 votes

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    1 comment  ·  File Save, Import and Export  ·  Delete…  ·  Admin →
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    Under Review  ·  PCM Maro responded

    t.takizawa 様、

    追加情報をありがとうございました。

    InDesign でグラデーションバーの100％の位置にカラーストップがセットされていない場合に、Illustrator で PDF を開いた時にグラデーションのカラーが消えてしまうようです。

    今後、開発に進捗がありましたら、こちらでご報告いたします。

    よろしくお願いいたします。

    Illustrator チーム

12. Cannot move artwork with artboard

    Artwork only moves with artboard when duplicate action is used. Nothing in layers or in file is locked.

    3 votes

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    1 comment  ·  Documents and Artboards  ·  Delete…  ·  Admin →
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13. Illustrator 26.0.2 freezes, then crashes

    Working on line drawings, Illustrator freezes and displays either a dark screen or many lines of the same part of the UI (like freeze-frame), then goes black and crashes.

    The good news is that the auto-recover feature works (if I don't use Windows' End Task feature)

    4 votes

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14. Export for Screens via ExtendScript is slow and appears to have stopped

    Description:
    When I run Export for Screens via ExtendScript, it slows down and looks frozen. The rainbow cursor will appear.

    It actually works, and will finish if I wait long enough. It seems to take about 10 times longer than running it manually from the GUI.

    This is especially noticeable when exporting JPEGs. If the image to be exported is large to some extent, it will hardly progress after the progress bar reaches about 99%. CPU usage will be around 100%.
    Example: When exporting 8 1700x1000px artboards at 300ppi, it takes 157.636 seconds (the weight of each JPEG is 2.9MB).

    If I manually export the same conditions from the GUI, it will finish immediately.
    Example: When exporting 8 1700x1000px artboards at 300ppi, it takes about 2 seconds (the weight of each JPEG is 1.7MB).

    PNG24 is slower than manual, but it doesn't affect as much as JPEG. The CPU usage was around 160%.
    Example: When exporting 8 1700x1000px artboards at 300ppi, it takes 39.376 seconds.

    It happens under the following conditions.
    • At least Illustrator 2020-2022 (24.3.0-26.0.2)
    • At least 2 environments of macOS Monterey 12.0.1 (Apple Silicon) / Big Sur 11.6 (Apple Silicon)
    • At least two models of MacBook Air (Apple Silicon, 16GB memory) / iMac (Apple Silicon, memory unknown)
    • Run via ExtendScript Document.exportForScreens
    • Option JPG 100,300ppi (artboard size is 1700x1000px)
    • Include transparency in artboard

    It doesn't happen under the following conditions, or the delay is not so noticeable.
    • When executed manually from the GUI
    • When the option is set to JPG 100, 72ppi
    • When the option is set to PNG24, 300ppi
    • When removing the transparency from the artboard

    The following items do not seem to have much effect.
    • Whether to start Illustrator with Rosetta. Rosetta makes it even slower

    Expected behavior:
    When I run Export for Screens via ExtendScript, it works as fast as I do via the GUI.

    Document:
    Attachment
    • sample.ai (ai file used for export)
    • exportForScreens.txt (script to execute. Please change the extension to jsx)

    Movie
    https://youtu.be/JNYN2ajyVKY

    === Japanese from here on ===

    ExtendScript経由のスクリーン用に書き出しが遅く，固まる

    説明：
    ExtendScript経由で［スクリーン用に書き出し］を実行すると動作が遅くなり，レインボーカーソルが出て固まったように見えます。実際は動いていて長い時間待てば終わるものの，GUIから手動で実行するのと比べると10倍ほど時間がかかるようです。

    JPEGを書き出すときに顕著です。書き出す画像がある程度大きいと，プログレスバーが99%くらいになった後ほとんど進みません。CPU使用率は100%前後になります。
    例：1700x1000pxのアートボード8枚を300ppiで書き出すとき，かかる時間は157.636秒（できたJPEGの重さは1点につき2.9MB）

    同じ条件の書き出しをGUIから手動で実行すると，すぐに終わります。
    例：1700x1000pxのアートボード8枚を300ppiで書き出すとき，かかる時間は2秒くらい（できたJPEGの重さは1点につき1.7MB）

    PNG24は手動よりは遅いですが，JPEG程大きく影響しません。CPU使用率は160%前後でした。
    例：1700x1000pxのアートボード8枚を300ppiで書き出すとき，かかる時間は39.376秒

    次の条件で起こります。
    • 少なくともIllustrator 2020〜2022(24.3.0〜26.0.2)
    • 少なくともmacOS Monterey 12.0.1(Apple Silicon) / Big Sur 11.6(Apple Silicon)の2環境
    • 少なくともMacBook Air(Apple Silicon, 16GBメモリ) / iMac(Apple Silicon, メモリ不明)の2機種
    • ExtendScriptのDocument.exportForScreens経由で実行
    • オプションJPG 100，300ppi(アートボードサイズは1700x1000px)
    • アートボードに透明効果を含む

    次の条件では起こらないか，遅延がさほど気になりません。
    • GUIから手動で実行したとき
    • オプションをJPG 100，72ppiにしたとき
    • オプションをPNG24，300ppiにしたとき
    • アートボードから透明効果を削除したとき

    次の項目はあまり影響しないようです。
    • IllustratorをRosettaで起動するかどうか。Rosettaにしたらさらに遅くなる

    期待する動作：
    ExtendScript経由で［スクリーン用に書き出し］を実行したとき，GUI経由で行うのと同じくらい速く動きます。

    資料：
    添付ファイル
    • sample.ai（書き出しに使うaiファイル）
    • exportForScreens.txt（実行するスクリプト。拡張子をjsxに変更してください）

    動画
    https://youtu.be/JNYN2ajyVKY

    Description:
    When I run Export for Screens via ExtendScript, it slows down and looks frozen. The rainbow cursor will appear.

    It actually works, and will finish if I wait long enough. It seems to take about 10 times longer than running it manually from the GUI.

    This is especially noticeable when exporting JPEGs. If the image to be exported is large to some extent, it will hardly progress after the progress bar reaches about 99%. CPU usage will be around 100%.
    Example: When exporting 8 1700x1000px artboards at 300ppi, it takes 157.636 seconds (the weight of each JPEG is 2.9MB).

    … more

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    2 comments  ·  File Save, Import and Export  ·  Delete…  ·  Admin →
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    Resolved (Comments Open)  ·  AdminEgor Chistyakov (Admin, Adobe Illustrator) responded

    This issue is reported to be fixed in 27.8.1.

    Please verify it and comment back!

15. bnplugin.aip

    bnplugin.aip will not load when launching illustrator

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    2 votes

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    1 comment  ·  Launch  ·  Delete…  ·  Admin →
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16. ÿ (ydieresis) Uppercase and lowercase are inverted

    Hello,
    the character ÿ (y with a dieresis) has an issue in Illustrator (I have the french version) when I change the case using the Font menu, it does the opposite. Turning Ÿ to Capital will change it to lowercase, turning Ÿ to lowercase won't change it (the .mov video is more clear)
    regards,
    –Nico

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    4 votes

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    0 comments  ·  Type, Fonts, Text  ·  Delete…  ·  Admin →
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17. Windows版Illustratorで図形を描画すると、マウスカーソルの移動に沿って大量に生成される

    OS : Windows 10
    CPU : Core i5-9300H
    GPU : Geforce RTX 2060
    Illustrator : 26.0.2

    Windows版Illustratorで図形を描画する際に、マウスカーソルの移動に沿って図形が大量に生成されてしまいます。

    PC起動直後にIllustratorのみ起動している状態では発生しないことは確認できていますが、上記のバグが発生するタイミングはまちまちであり、どういった条件で発生するかの特定は難しいです。

    以下のフォーラムで報告されている現象と同様です。
    https://community.adobe.com/t5/illustrator%E3%83%95%E3%82%A9%E3%83%BC%E3%83%A9%E3%83%A0-discussions/%E9%95%B7%E6%96%B9%E5%BD%A2%E3%83%84%E3%83%BC%E3%83%AB%E3%81%AA%E3%81%A9%E3%81%AE%E5%9B%B3%E5%BD%A2%E3%83%84%E3%83%BC%E3%83%AB%E3%81%A7%E3%83%89%E3%83%A9%E3%83%83%E3%82%B0%E3%81%99%E3%82%8B%E3%81%A8%E8%BB%8C%E8%B7%A1%E3%81%AB%E6%B2%BF%E3%81%A3%E3%81%A6%E5%A4%A7%E9%87%8F%E3%81%AE%E5%9B%B3%E5%BD%A2%E3%81%8C%E5%87%BA%E6%9D%A5%E3%82%8B/m-p/8631161?profile.language=ja

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    4 votes

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    4 comments  ·  Tools  ·  Delete…  ·  Admin →
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    Request to Contact Support  ·  PCM Maro responded

    Illustrator 製品版フィードバックへのご協力ありがとうございます。

    ご報告いただいた現象ですが、ご使用のマシン環境に依存した問題と思われます。

    お手数をおかけいたしますが、カスタマーサポートにお問い合わせください。

    よろしくお願いいたします。

    Illustrator チーム

18. Document won't save

    Hi there.
    I have been working in a new file I created, and I am unable to save the file. I have tried exporting, and quitting such that illustrator asks if I want to save. Nothing happens. I am stuck here, as I will otherwise loose the work I have done. Any suggestions???

    4 votes

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    6 comments  ·  File Save, Import and Export  ·  Delete…  ·  Admin →
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    Resolved (Comments Open)  ·  AdminEgor Chistyakov (Admin, Adobe Illustrator) responded

    The problem got solved by resaving the original document and no longer can be reproduced.

    If you have a similar issue, try to search for a similar bug report which matches yours exactly or log another one, providing as many details as possible to help the team to investigate it.

19. 複数レイヤーの要素に対して同時に「パスの自由変形」を行うとレイヤーから要素が消えてしまう / Free Transform in distort mode forces objects from different layers to move into the top one

    環境
    OS: Windows10
    AI version 24.1.1(2020)および26.0.2(2022)

    再現手順
    １．複数のレイヤーにある複数の要素を同時に選択
    ２．[自由変形ツール]→[パスの自由変形]で、ガイドのコーナーをドラッグし要素を変形する

    期待する結果
    変形前の元レイヤーに変形後も同様の構成で要素が残る（グループ化しない）version 23(2019)以前の挙動

    実際の結果
    上のレイヤーに要素がグループ化され、他のレイヤーから選択した要素が消えてしまう

    要望
    レイヤー構成を変えずにパスの自由変形で複数レイヤーにわたる要素を調整する必要があります。
    複数レイヤーの要素が選択されている場合は、グループ化せずに元のレイヤーに要素が残るように修正をお願いいたします。

    4 votes

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20. Using Illustrator “Paste In Front” creates a Find window on the Desktop

    Hi;
    I have recently begun having a paste in front (⌘F) issue in AI 2020.

    For DECADES I have been able to select an item and copy (⌘C) then paste in front (⌘F) to create a copy of the selection exactly on top that I can then step/move as needed.
    I have been doing this in the Illustrator 2020 application for years.

    Now when I’m in Illustrator and I hit the paste in front (⌘F), it takes me directly to the desktop and creates a Find window. (And Does Not Paste In Front!)

    I can use “Paste In Front” in the Edit pull down menu in Illustrator, just not the command key which I use constantly for this.

    Please tell me how to fix this.
    Thanks.
    _m

    Hi;
    I have recently begun having a paste in front (⌘F) issue in AI 2020.

    For DECADES I have been able to select an item and copy (⌘C) then paste in front (⌘F) to create a copy of the selection exactly on top that I can then step/move as needed.
    I have been doing this in the Illustrator 2020 application for years.

    Now when I’m in Illustrator and I hit the paste in front (⌘F), it takes me directly to the desktop and creates a Find window. (And Does Not Paste In Front!)

    I can use “Paste In Front” in… more

    3 votes

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    1 comment  ·  User Interface  ·  Delete…  ·  Admin →
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