8064 results found

1. GPU not detected

   Restarted Illustrator and suddenly it isn't detecting my GPU.

   AI Version: 25.3.1 (Tested back to 25.0.1)
   OS: Win 10 pro 64, 20H2
   GPU: RTX 3080 FE: GRD 471.11 (Tested 471.41 and more)
   CPU: Ryzen 9 5900x (No internal graphics)

   Every other Adobe application is still detecting the GPU as intended.

   I was using AI without any problem, closed it, went for lunch, came back and opened ai again. Scrubby zoom wasn't working anymore -- ai didn't detect a compatible GPU.

   Already DDU'd back to different versions, wiped ai and reinstalled different versions, reset rpeferences, turned GPU acceleration (win) on/off, gave ai high gpu priority, ...

   Restarted Illustrator and suddenly it isn't detecting my GPU.

   AI Version: 25.3.1 (Tested back to 25.0.1)
   OS: Win 10 pro 64, 20H2
   GPU: RTX 3080 FE: GRD 471.11 (Tested 471.41 and more)
   CPU: Ryzen 9 5900x (No internal graphics)

   Every other Adobe application is still detecting the GPU as intended.

   I was using AI without any problem, closed it, went for lunch, came back and opened ai again. Scrubby zoom wasn't working anymore -- ai didn't detect a compatible GPU.

   Already DDU'd back to different versions, wiped ai and reinstalled different versions, reset rpeferences, turned GPU acceleration (win) on/off, gave… more

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   1 comment  ·  Rendering Issues (GPU, CPU)  ·  Delete…  ·  Admin →
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2. Modifying stroke width of paths with mixed aspects totally erases their Appearance

   Illustrator 25.3.1 on MacOS Big Sur 11.4

   When I try to modify the stroke width of multiple paths that have mixed aspects, it totally erases their Appearance instead.

   In the attached video, I have 3 paths that are similar except for their stroke colour. When I try to change their width from 0,5mm to 1mm, their Appearance become "empty. :-(

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   3 comments  ·  Tools  ·  Delete…  ·  Admin →
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3. Duplicated symbols reverts to originals / or not!!

   Illustrator 25.3.1 on MacOS Big Sur 11.4

   Let's say I have 3 symbols, A, B and C.

   A is the original symbol in my external Symbol Library file (blue in the attached video)
   B is that symbol, imported into my current file and modified (I changed it to green in the video)
   C is a duplicate of B, in my current file, also modified (red in the video)

   When I copy C, I expect C to be pasted. But it's actually B.
   (in the video, red is copied but green is pasted)

   Moreover, when I try to "reimport" the original A (blue) by clicking on it in my Symbol Library panel, it thinks it's already in the file, when in fact it's B. Or when I drag and drop it, it imports B onto the Artboard.
   Which means that when I modify symbols (which I do all the time), I can't access the original anymore.
   Is it a conflict because they have the same name? And no I don't want to rename my Bs and Cs everytime I modify a Symbol.
   It used to work just fine as you expect it to in Illustrator 22. It's pretty annoying. ;-)

   Sorry for the bad quality, Adobe wouldn't let me upload a larger file.

   Illustrator 25.3.1 on MacOS Big Sur 11.4

   Let's say I have 3 symbols, A, B and C.

   A is the original symbol in my external Symbol Library file (blue in the attached video)
   B is that symbol, imported into my current file and modified (I changed it to green in the video)
   C is a duplicate of B, in my current file, also modified (red in the video)

   When I copy C, I expect C to be pasted. But it's actually B.
   (in the video, red is copied but green is pasted)

   Moreover, when I try to "reimport" the original… more

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   4 votes

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   6 comments  ·  Symbols  ·  Delete…  ·  Admin →
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4. ちらつき

   カーソルを動かすとちらつく

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   9 votes

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   4 comments  ·  Rendering Issues (GPU, CPU)  ·  Delete…  ·  Admin →
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   Request to Contact Support  ·  PCM Maro responded

   Illustrator 製品フィードバックへのご協力ありがとうございます。

   検証でこの問題は再現できませんでした。

   追加詳細情報が不足のため、これ以上の検証ができません。

   一般的なバグではないと思われますので、最新版などで再現する場合は、お手数をおかけいたしますが、カスタマーサポートにお問い合わせください。

   よろしくお願いいたします。

   Illustrator チーム

   
   

5. Polygon is broken when opening from SVG

   The details to reproduce:
   1. Windows 10.
   2. Illustrator v. 25.3.1
   3. At least one polygon is broken during the import.
   4. The actual and expected results can be found in the attached AIBrokenPolygon.png file.
   5. See attached SVG file (accomack_county.txt, please change the extension to zip)

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   2 votes

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   0 comments  ·  File Save, Import and Export  ·  Delete…  ·  Admin →
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6. Align with preview bounds doesn't work with transform effect copies

   I created a gear by creating a circle, then a box for one of the pieces. I created a point in the middle of the circle and grouped the box with that point. Then I used the transform effect on that group to create a circular array. Then I grouped that and added a pathfinder-Add effect to make it one piece, but still keep it nice and editable. Then I punched a hole in the middle by adding another circle, grouping it to that, and adding an effect, pathfinder-Subtract.
   I then added two lines of text as one object. Those, of course, don't align to anything useful unless you outline them, so I added an outline effect, again so that it's still editable.
   And of course you have to make sure you enable "use preview bounds" in the preferences, or none of this will work.

   In the attached file, I expanded the appearance of one of the gears (check with showing outline mode), and you can probably see why it's not working as it should. If you align the text to the gear of the outlined object, it's centered as expected, based on the bounding box of the text (not where I would Actually put it because inside of a round object it looks better to use a circular bounding box, then center it based on that. But there's no tool for that, and this still shows the issue)
   For the gear on the right that is build non-destructively, the text is using it's bounding box correctly, but it's not using the preview bounding box of the gear. It's using the bounding box of the original lines Only, even though there are more parts there. And it doesn't matter if you try and outline it either. It still doesn't work.

   I narrowed it down to the transform effect and copies. It works with just transform, but it doesn't work on any subsequent copies. But it Should work on the preview bounds of the shape. So this is a bug. Now whether it's a programmer error where they didn't understand the intent, or a software bug of a function, I don't know. But it's still a bug.

   I created a gear by creating a circle, then a box for one of the pieces. I created a point in the middle of the circle and grouped the box with that point. Then I used the transform effect on that group to create a circular array. Then I grouped that and added a pathfinder-Add effect to make it one piece, but still keep it nice and editable. Then I punched a hole in the middle by adding another circle, grouping it to that, and adding an effect, pathfinder-Subtract.
   I then added two lines of text as one object. Those,… more

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   3 votes

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   1 comment  ·  Effects, Appearance, Graphic Styles  ·  Delete…  ·  Admin →
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7. Help Cannot open Illustrator 2021 on MAC w/Catalina OS.

   Help...is anyone else having the issue of Illustrator on a Mac with Catalina OS, getting an error msg. saying I have read-only and need to change preferences to read-write??? I already saw and read thru the fix. I made sure my settings where set to that, they already were and am still gettng this error msg. What is happening?

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   0 comments  ·  Launch  ·  Edit…  ·  Delete…  ·  Admin →
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8. Illustrator v 25.3.1 on Mac Big Sur 11.4 Drag n drop multiple photos not dropping

   Adobe support support recommended I post here. When dragging multiple images from Photos, it grabs all images, but only drops 1 image. Copy and paste doesn't work either.

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   2 votes

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   0 comments  ·  Images, Links  ·  Delete…  ·  Admin →
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9. レイヤー名が入力しづらい

   Mac mini (M1, 2020)
   Bigsur11.4
   Illustrator25.3.1

   日本語の変換周りの問題かと思うのですが、レイヤー名が入力しづらいです。Photoshopでは問題がないので、Illustrator固有の問題か、私の環境がIllustrator上でのみおかしいのかと思います。

   レイヤー名を変更しようとする時、
   １・バックスペースで消去しようとすると文字が確定してしまう
   ２・Tagキーで変換候補を選択しようとすると文字が確定してしまう

   伝わるかどうか不安ですが、動画を添付します。
   ずっと困っているので解決したいです。

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   2 votes

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   0 comments  ·  User Interface  ·  Delete…  ·  Admin →
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   Under Review  ·  PCM Maro responded

   Illustrator 製品版フィードバックへご協力いただきありがとうございます。

   日本語の macOS のシステム環境設定＞キーボード＞入力ソースの「推測候補表示」が有効時に表示される変換候補ポップアップリストは、「Tabキーで予測された単語を選択」できる仕様です。

   しかし、Illustrator の場合、 Tabキーでは変換候補リスト項目の移動はされずに、パネルやダイアログ UI 上の次の項目に移動され、変換されていない文字が確定入力されしまうことを確認いたしました。

   追跡調査を行っております。
   開発の進展などがありましたら、こちらでご報告いたします。
   よろしくお願いいたします。

   Illustrator チーム

10. Anchor points not displaying with layer color

    My anchor points are not displaying correctly. They are not the layer color and when objects are selected, they are a light gray and barely visible on a white or any color background. I've tried changing the layer color and that doesn't help and have checked any preferences that may have been changed, but still the same issue.
    Specs:
    Illustrator v 25.3.1 on an iMac 27" (late 2012, 2.9GHz Quad Core Intel core i5 with an NVIDIA GeForce GTX 66oM 512 MB graphics)
    Running MAC OS Catalina v 10.15.7
    Please help with any fixes. I've already restarted Illustrator and my computer a few times and no change. This seemed to have started after a recent update to the latest Illustrator version.

    My anchor points are not displaying correctly. They are not the layer color and when objects are selected, they are a light gray and barely visible on a white or any color background. I've tried changing the layer color and that doesn't help and have checked any preferences that may have been changed, but still the same issue.
    Specs:
    Illustrator v 25.3.1 on an iMac 27" (late 2012, 2.9GHz Quad Core Intel core i5 with an NVIDIA GeForce GTX 66oM 512 MB graphics)
    Running MAC OS Catalina v 10.15.7
    Please help with any fixes. I've already restarted Illustrator and my… more

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    12 votes

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    22 comments  ·  Rendering Issues (GPU, CPU)  ·  Delete…  ·  Admin →
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    Resolved (Comments Open)  ·  AdminSaurav Agrawal (Admin, Adobe Illustrator) responded

    This issue arises due to problems with Apple's graphic rendering pipeline on older versions of macOS and has been resolved by Apple in macOS 13 and above. We request you to update your macOS to13 and above to fix this issue.

11. Non-proper alignments

    This has been an ongoing issue since CS first began. Never had a problem with the old 10 or lower. If you grab a node from an object and move it say, to latch on to nearest node or object, it almost always picks some random and sometimes distant node or object, including itself (shown here). Should it not latch to nearest node? In order to properly latch, you have to pull out a guideline and place it where you want it to go, in order for it to recognize where to latch.

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    1 comment  ·  Align, Distribute  ·  Delete…  ·  Admin →
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12. Problem with trasparency with 25.3.1 on 25.2.3 working correct

    When Save PDF with latest version of Illustrator we find problem with image trasparency. With 25.3.1 nothing problem (see file OK)

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    2 votes

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    2 comments  ·  File Save, Import and Export  ·  Delete…  ·  Admin →
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13. Placed image was resized automatically

    I had encounter the issue where the aspect ratio (heights and width) of the placed images .psd was changed when the same file was reopen.

    As attached, 1.png was the originally placed image size.
    After the file was closed and reopen, the aspect ration of the image changed as shown in 2.png

    Please note that the original image was not edited in any way.

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    2 votes

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    2 comments  ·  Images, Links  ·  Delete…  ·  Admin →
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14. Capture not updating

    It seems my Adobe Capture library is not updated in Illustrator (in order to access new Colors or gradient I recently captured (works fine in Fresco)…)

    1 vote

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    0 comments  ·  Cloud, Libraries  ·  Delete…  ·  Admin →
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15. Imported objects loosing color from brush and swatch

    objects imported into another illustrator file loose their colors in both preview and swatches. We build items we produce by bring in standard objects that represent items we use over and over. Since the upgrade to 25.3.1, when we import those objects, the color is removed, does not happen in 25.2.3.

    macOS 11.4
    Illustrator 25.3.1 problem app
    Illustrator 25.2.3 no issue

    copy a lace object from sample to another file and it will loose its color

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    2 votes

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    2 comments  ·  Colors, Swatches, Patterns  ·  Delete…  ·  Admin →
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16. I will be designing a logo and using a font and it will out of nowhere vanish and I won't be able to use that font or save the file.
    1 vote

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    0 comments  ·  Type, Fonts, Text  ·  Delete…  ·  Admin →
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17. Copy and Paste

    Observation
    • If a User copies text from Illustrator and attempts to paste that data (such as a very detailed and random artboard range) into the Range field of a Export dialogue box they will be unable to paste that information

    Results
    • User is forced to paste the text into a Browser address bar (for example) and copy it again for the paste function in the Range field to work

    Expected Results
    • A User could copy and paste easily within any dialogue box from any source

    OSX

    2 votes

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    1 comment  ·  User Interface  ·  Delete…  ·  Admin →
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18. Aligning a group of objects to an artboard

    A bug in Align to Artboard. If I align a group of objects to Horizontal Align Center (to artboard), it's okay. But if the next click is Vertical Align Center (to artboard), all the objects of the group are aligned, not the group, but the seperate objects.

    A workaround is to click somewhere else, and then click the Vertical Align Center. But it looks like a bug to me.

    2 votes

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    4 comments  ·  Align, Distribute  ·  Delete…  ·  Admin →
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19. Add Bleed setting / reading value in Illustrator JavaScript

    I checked illustrator JavaScript Scripting Reference
    In 2017, only the document bleeding documentbleedoffsetrect can be set, but the bleeding size that has been set in the document cannot be obtained. Is it because the document is incomplete or this method is not provided? Now how can I get the bleeding size of the current document. thank you!

    Examples code:
    //set bleed
    docPreset.documentBleedOffset = [10, 10 10,10];

    But there is no way to get the value that has been set

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    6 votes

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    1 comment  ·  SDK and Scripting  ·  Delete…  ·  Admin →
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20. Selecting & deselecting objects is buggy too

    While working in a file:
    Attempting to select more than one object at a time to move them simultaneously works, but then I cannot deselect the objects by clicking the art board as in all previous versions of Illustrator.
    I have to click on each object at a time to deselect them. It doesn't always happen, but it happens often enough that it becomes an issue with work efficiency.

    3 votes

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    1 comment  ·  Selection  ·  Delete…  ·  Admin →
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