8069 results found

1. Cannot release origin after dragging it using Rotate tool

   Cannot release origin after dragging it using Rotate tool, it sticks to the mouse pointer forever till I’m forced to shut down the program.

   Windows version of Illustrator. v23.0.6

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2. Lag and Illustrator "Not Responding" after copy command

   The platform is: Illustrator 23.0.6 64-bit, on Win10 Enterprise 1903 latest updates, and with nVidia drivers R430 U5 (431.70).

   The bug is that Illustrator freezes for ~5 seconds after/during a simple copy command, and "Not Responding" is displayed on the top title bar. This can be induced by just opening a new file, drawing a rectangle, then trying to copy it (with Ctrl-C or with the menu command).

   This is destroying my workflow...

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   Request to Contact Support  ·  Ashutosh Chaturvedi responded

   This certainly is not a normal behaviour of Illustrator.
   Please get in touch with us at sharewithai@adobe.com or any of the other support channels – https://helpx.adobe.com/support.html . Please give a reference to this post so that we can identify you.
   Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.

3. Fix bug that does not allow to read and connect links to files or webpages when converting to PDF.

   Please Fix bug that does not allow to read and connect links to files or webpages when converting to PDF. In previous version there was no problem with this.

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4. Moving paths very slow if not dragged at the center

   Ex: Create a circle
   click at the center of the circle with a selection tool and drag. The path moves fast as expected. But if click elsewhere on the circle and drag, the path moves very slowly.
   Win 7, CC2019.

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5. Illustrator file closes without warning/saving if accidentally re-opened while canceling errors / relink prompts

   If you unintentionally open an Illustrator file to open it but realize it was one that was already open, it's possible to lose any changes you've made to that file without warning.

   Steps to repeat:
   1. Open a file that results in a dialog box to show before completely opening (mismatched color profile, missing links, etc).
   2. Modify the document in some way, but do not save it.
   3. Return to Explorer and open the file again.
   4. When the Illustrator brings up a dialog box, click cancel instead of ok.
   5. The document you had open will close without prompting to save.

   If you unintentionally open an Illustrator file to open it but realize it was one that was already open, it's possible to lose any changes you've made to that file without warning.

   Steps to repeat:
   1. Open a file that results in a dialog box to show before completely opening (mismatched color profile, missing links, etc).
   2. Modify the document in some way, but do not save it.
   3. Return to Explorer and open the file again.
   4. When the Illustrator brings up a dialog box, click cancel instead of ok.
   5. The document you had open will close without… more

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6. Adobe Sketch inaccurate. No Product against which to report

   Please See forum post entitled “Adobe sketch accuracy questioned”

   On iPad Air, iOS 12.4, Sketch 4.7.1 drawing occurs displaced from centre of stylus, toward to of device.

   Gave up using Sketch in Sep 2017 as this was a show stopper for me. I don’t understand how anybody can use it like this. It is such a fundamental issue that I cannot believe it has not been addressed. Others in the forum post discussion agreed it was a bug and the question seems to have been answered - it is a bug.

   Came back to look at Sketch again 2 years later - still the same.

   I would love some explanation from Adobe as to how they can just ignore this

   Please See forum post entitled “Adobe sketch accuracy questioned”

   On iPad Air, iOS 12.4, Sketch 4.7.1 drawing occurs displaced from centre of stylus, toward to of device.

   Gave up using Sketch in Sep 2017 as this was a show stopper for me. I don’t understand how anybody can use it like this. It is such a fundamental issue that I cannot believe it has not been addressed. Others in the forum post discussion agreed it was a bug and the question seems to have been answered - it is a bug.

   Came back to look at Sketch again 2 years… more

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   Request to Contact Support  ·  Ashutosh Chaturvedi responded

   Can you please contact Adobe support – https://helpx.adobe.com/support.html

7. Simplify preview problem

   When I choose Path > Simplify… and have the preview button checked, the simplification happens as many times as I adjust the percentage. ie it will simply to 99% and the 97% of 99%.
   Whether I click OK or Cancel, all of the actions have been performed and I have to press undo until it is back to normal.
   This problem arrived at the same time as the scale/rotate/reflect etc preview issue (which have now been fixed thank god).

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   Need More Info  ·  AdminIllustrator Engineering (Software Engineer, Adobe Illustrator) responded

   Hi,
   Apologies for the inconvenience caused to you due to this issue. We are unable to reproduce this issue at our end and need your help to isolate this issue further.
   Could you kindly help us with the following information:

   1. Could you kindly let us know the version of Illustrator that you are using. You can check the version by going to menu “Illustrator→About Illustrator” in Mac and “Help→ About Illustrator” in Windows.
   2. Kindly also share with us the Test File with which you are facing the issue and share with us at ShareWithAI@adobe.com in a Zip file. You can follow the below steps for creating the package:
   • Kindly save the test file and go to menu “File→Package”.
   • Create a package and save it to Desktop. Go to the folder location where the package is created.
   • Compress the folder and share it with us.

   Regards,
   Ojasvi
   Illustrator Team

   Hi,
   Apologies for the inconvenience caused to you due to this issue. We are unable to reproduce this issue at our end and need your help to isolate this issue further.
   Could you kindly help us with the following information:

   1. Could you kindly let us know the version of Illustrator that you are using. You can check the version by going to menu “Illustrator→About Illustrator” in Mac and “Help→ About Illustrator” in Windows.
   2. Kindly also share with us the Test File with which you are facing the issue and share with us at ShareWithAI@adobe.com in a Zip file. You can follow the below steps for creating the package:
   • Kindly save the test file and go to menu “File→Package”.
   • Create a package and save it to Desktop. Go to the folder location where the package is created.
   • Compress the folder and share it with us.

   Regards,… more

8. Extremely slow or crashing Illustrator 23.0.3 (64bit)

   Windows 10 Home (OS Build 17137.885)
   Intel Core i7 3930K 3.2Ghz
   32GB RAM
   2 SSD 1TB Drivces (30% full each)
   GPU - Nvidia Geforce GTX 1060 3GB

   SHOCKING PERFORMANCE!!
   Slow to load even the smallest AI files!
   Crashes intermittently, cant re-create the problem!!

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   Request to Contact Support  ·  Ashutosh Chaturvedi responded

   sorry to hear that. This certainly is not a normal behaviour of Illustrator.
   Please get in touch with us at sharewithai@adobe.com or any of the other support channels – https://helpx.adobe.com/support.html . Please give a reference to this post so that we can identify you.
   Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.

9. Show Character Alternates

   "Show Character Alternates" checkbox under the Type preference pane is not clickable. While trying to disable the annoying Glyph popup window I discovered that I cannot change this preference setting. I was able to change the setting by manually directly editing Illustrators preference file manually which reflects the change when relaunching the program, however it can not be changed through the UI.

   MacOS Sierra 10.12.8
   Illustrator 23.0.4

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10. Change to dimension in properties panel applies to wrong object in certain situation...

    Minor bug. To reproduce:

    Have at least two objects on screen.
    Select one.
    In the properties panel, change the width or height but do not press enter or tab.
    Select the other object.

    Result: The change in dimension is applied to the second object, not the first.

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11. Raster images should always honor the layer order and transparency values when scaling/moving/rotating

    When moving/rotating/scaling Raster images should always honor the layer order and transparency values.

    With "show images in outline mode" selected, I often drop in low res raster images on the bottom layer and outline them with the pen tool in higher level layers.. problem is the way illustrator handles raster images. If i draw a line on top of a raster image, then attempt to scale that raster image, my line is temporarily hidden while scaling, moving or rotating the raster image, making it nearly impossible to re-align my raster image to match newly drawn vector lines. Also, raster images with transparency are temporarily opaque when moving/scaling/rotating. so any foreground lines i may want to use for a scale reference are invisible when using the move/rotate/scale operations.

    When moving/rotating/scaling Raster images should always honor the layer order and transparency values.

    With "show images in outline mode" selected, I often drop in low res raster images on the bottom layer and outline them with the pen tool in higher level layers.. problem is the way illustrator handles raster images. If i draw a line on top of a raster image, then attempt to scale that raster image, my line is temporarily hidden while scaling, moving or rotating the raster image, making it nearly impossible to re-align my raster image to match newly drawn vector lines. Also, raster images… more

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12. Black Swatch becomes CMYK when dragged to object

    Black Swatch in color pallette (between none and white lower left corner) colour changes values to CMYK when dragged to object on page.

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13. Illustrator looses workspace settings

    Good day. My problem is that I worked for a very long time in Adobe Photoshop (cs3,4,5,6, cc). But Ai surprised me - to make a backup of the workspace I have to go to AppData / Roaming / Adobe / Illustrator etc. and make a copy of the folder, because when I open a new document, I get a completely different space. (Export/import settings do not help) Why can’t you transfer the settings to the program, and not to the open document? Every time I do as I feel comfortable and every time I reduce the Tool panel, because it opens in two columns. Why complicate this?

    Good day. My problem is that I worked for a very long time in Adobe Photoshop (cs3,4,5,6, cc). But Ai surprised me - to make a backup of the workspace I have to go to AppData / Roaming / Adobe / Illustrator etc. and make a copy of the folder, because when I open a new document, I get a completely different space. (Export/import settings do not help) Why can’t you transfer the settings to the program, and not to the open document? Every time I do as I feel comfortable and every time I reduce the Tool panel, because… more

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14. Reflect tool showing artifacts when flip mirroring a live paint group

    A live paint tool when mirroring via Reflect (O) function, seems to always distort parts of the flipped and copied image, sample here. But I've had worse results.

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15. Some of AI file paths disappear when exporting to PNG or JPG

    A simple AI file containing the logo and text (all outlined) is saved fine as AI or PDF, but if I try to export it to PNG or JPG, some of the paths contained within the image disappear and are not rendered in the resulting raster file. I am attaching the master AI file, and the rendered PNG file (created by going to File > Export As > PNG). As you will see, the rendered PNG file is missing the ALFRA name within the square white shape. FYI, I sent the file over to a friend of mine and he was able to export the file to PNG fine using CS5 version of AI. It seems there is a bug that prevents the correct export of a vector file to a raster image.
    I checked all the settings and everything looks ok. Cannot figure out the issue.

    A simple AI file containing the logo and text (all outlined) is saved fine as AI or PDF, but if I try to export it to PNG or JPG, some of the paths contained within the image disappear and are not rendered in the resulting raster file. I am attaching the master AI file, and the rendered PNG file (created by going to File > Export As > PNG). As you will see, the rendered PNG file is missing the ALFRA name within the square white shape. FYI, I sent the file over to a friend of mine and he… more

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    Resolved (Comments Open)  ·  Ashutosh Chaturvedi responded

    Thank you Egor for helping out Anna

16. Why did you add a stroke to the Layer Thumbnail of empty layers?

    In previous versions of Illustrator, if you deleted all the content of a layer or sublayer, you could immediately see that it was empty because its thumbnail in the Layers palette lost its stroke. Now all layer thumbnails have a border regardless. This was a very useful feature, and I can't imagine why it would deliberately be removed. Can you please add it back?

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17. png file blurry after exporting file

    my illustartor file logo is very good but when i export that file in png jpeg it looks like blurry...please can help me

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18. Double Tool Bars

    My current build of Adobe Illustrator is displaying two toolbars, side by side, one minimized and one expanded. I'm assuming this is a bug. I reset the essentials tool bar and re-installed illustrator but the problem persists. See the left side of the attached screenshot

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    Resolved (Comments Open)  ·  Ashutosh Chaturvedi responded

    There are multiple ways to resolve this
    1. Reset workspace Essentials
    2. Dragout the extra toolbar from dock and then close it
    3. Reset preference (not recommended unless necessary)
    4. Please get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html .

19. Place Tiff with layer comps doesn't retain selected comps on save and reopen

    Placing layered Tiffs with Layer Comps into Illustrator doesn't maintain the reference to those layer comps when reopening the file.

    Steps:
    1. Make PSD with layer comps and save as layered Tiff.
    2. Place layered Tiff into Illustrator with "Show Layer Options" selected.
    3. From "Tiff options" dialogue select "Layer Comps <dropdown select layer comp A>"
    4. Also, select "When updating link: <dropdown select 'Keep layer visibility overrides'>"
    4. Repeat steps 2, 3 and 4 selecting a different layer comp
    5. Save and close file
    6. Reopen file. Layer comps on our (multiple) systems revert to all showing the "Last document state" meaning all placed objects have to be relinked and layer comps reselected every single time the file is opened

    The expected result is for the selected layer comps to stay as requested.

    Mac (fully up to date)
    Illustrator 23.0.4

    Placing layered Tiffs with Layer Comps into Illustrator doesn't maintain the reference to those layer comps when reopening the file.

    Steps:
    1. Make PSD with layer comps and save as layered Tiff.
    2. Place layered Tiff into Illustrator with "Show Layer Options" selected.
    3. From "Tiff options" dialogue select "Layer Comps <dropdown select layer comp A>"
    4. Also, select "When updating link: <dropdown select 'Keep layer visibility overrides'>"
    4. Repeat steps 2, 3 and 4 selecting a different layer comp
    5. Save and close file
    6. Reopen file. Layer comps on our (multiple) systems revert to all showing the "Last… more

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20. crash after windows update

    Every time since I installed the latest windows update (KB5407453, KB4509096) that I try to open or create a new file adobe illustrator crashes. The crash report is attached.

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    Request to Contact Support  ·  Ashutosh Chaturvedi responded

    From the looks of it it seems to be crashing with GPU. Here is what I can suggest
    1. TEST: Disable GPU from preference panel and then create a anew document to see if it still crashes
    2. FIX: Update GPU driver – each manufacturer will have a different way to get and install drivers. some help here: https://helpx.adobe.com/illustrator/kb/illustrator-gpu-performance-driver-update.html

    3. IF NOTHING WORKS: Please get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html . Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.