8127 results found

1. Illustrator CC 2018 thinks the Creative Cloud Application isn't installed, can't access libraries in-app

   Trying to access Creative Cloud Libraries via the Illustrator in-app panel, shows message as in the attached image. I'm preeety sure CC is installed (as seen in image).

   Running:
   - Illustrator CC 2018 Ver. 22.1 (64-bit) (Latest)
   - Windows 10 Ver. 1803 (Latest)
   - Creative Cloud Ver. 4.6.0.384 (Latest)
   I saw someone mention graphics driver on a similar issue, GeForce Experience thinks I am on the latest driver.

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   0 comments  ·  Cloud, Libraries  ·  Edit…  ·  Delete…  ·  Admin →
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2. Gradient angle got reset to zero, when using Color Picker

   22.1
   1. Create path
   2. Apply gradient
   3. Change gradient angle
   4. Select gradient stop
   5. Double-click Fill in toolbox to open Color picker
   6. Choose any OTHER color
   7. Hit OK

   Angle got reset to 0 (almost always)
   See attached file

   17 votes

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   2 comments  ·  Colors, Swatches, Patterns  ·  Delete…  ·  Admin →
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   Completed (Comments Open)  ·  AdminAnkit Goyal(Illustrator Team) (Admin, Adobe Illustrator) responded

   We have the fix available in the latest release. Please update Illustrator using Adobe Creative Cloud application to the latest build for version Illustrator CC 24.0.2 on Win and 24.0.3 on MAC.

   Please refer to our knowledge base FAQ – https://illustrator.uservoice.com/knowledgebase/articles/1844590 if you face difficulty in update.
   Or get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html

   Thanks & Regards
   Ankit Goyal

3. Color picker works weird with gradient sliders

   Sometimes Color Picker, summoned for SELECTED color gradient slider with double-click on Fill in toolbox, shows color Black instead of actual color, but when applied, turns color to white even.

   23 votes

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   0 comments  ·  Gradients  ·  Delete…  ·  Admin →
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   Completed (Comments Open)  ·  AdminAnkit Goyal(Illustrator Team) (Admin, Adobe Illustrator) responded

   I am happy to share that we have fixed this bug in our latest release – 26.0.0 which is available worldwide now.

   Going forward, our goal is to fix as many top User-Voice bugs as possible and as frequently as possible. Given the nature of the fixes, some of the bugs will take a longer time to fix, but we are on it.

   You can update to the latest release using Creative Cloud desktop App: https://helpx.adobe.com/in/creative-cloud/help/creative-cloud-updates.html

   Thank you for all the feedback. Keep it coming!

4. Failure to create artboards when reading file with SDK in CC 2018

   Issue occurs in CC 2018 when creating artboards during the GoFileFormat message handler in a plugin that registers its own file format.

   In previous versions you could create artboards up to the size of the canvas using AIArtboard::SetPosition without any errors. In CC 2018 when you call AIArtboard::SetPosition it seems to compare the position to the result of AIDocument::GetDocumentMaxArtboardBounds and if it is outside of the maximum bounds it returns an error code. In CC 2018, the maximum art boards for a new document seem to be based on the /artboard setting in the preferences file, which in turn seems to be based on the documents the user has been working with.

   This means that if you have two users, one who uses small documents and one who uses large documents and they both open the same medium size file using your plugin, it works for the user who has been using large documents but not for the user who has been using small documents. As there is no AIDocument::SetDocumentMaxArtboardBounds function, there seems to be no way the plugin can overcome this issue.

   Issue occurs in CC 2018 when creating artboards during the GoFileFormat message handler in a plugin that registers its own file format.

   In previous versions you could create artboards up to the size of the canvas using AIArtboard::SetPosition without any errors. In CC 2018 when you call AIArtboard::SetPosition it seems to compare the position to the result of AIDocument::GetDocumentMaxArtboardBounds and if it is outside of the maximum bounds it returns an error code. In CC 2018, the maximum art boards for a new document seem to be based on the /artboard setting in the preferences file, which in turn seems… more

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   10 comments  ·  SDK and Scripting  ·  Delete…  ·  Admin →
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5. GetPresetSettings function doesn't work correctly in CC 2017 and later

   In Illustrator CC 2017 (22.x) and CC 2018 (23.x) the AIDocumentList::GetPresetSettings function is broken. It still returns an error if the preset doesn't exist, but if the preset does exist, it returns 0, but doesn't fill in the AINewDocumentPreset structure.

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   0 comments  ·  SDK and Scripting  ·  Delete…  ·  Admin →
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6. Properties of Placed Illustrator file

   I have a illustrator design file, I could able to place the file in another Illustrator design document, but when I read the properties of the placed object the "name" value shows empty.

   Consider this as a bug and fix in future release

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   0 comments  ·  SDK and Scripting  ·  Edit…  ·  Delete…  ·  Admin →
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7. An undo feature for Create Outlines and Expand

   An undo feature for Create Outlines and Expand

   3 votes

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   0 comments  ·  Type, Fonts, Text  ·  Delete…  ·  Admin →
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8. Tabs captions are missing, Home screen is visible through the hole

   Above the top ruler I should be able to see a tab, or multiple tabs when several files are open. However all that is shown is a cropped "Ai" ident. This means the only way I can flick between files is by through "Window" in the top panel.

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   4 votes

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   2 comments  ·  User Interface  ·  Delete…  ·  Admin →
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   Request to Contact Support  ·  Ashutosh Chaturvedi responded

   Please accept my sincere apology for the inconvenience. Please get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html . Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.

9. "Apply value and keep text box active" using key command Shift + Return does not work on Mac OS

   when you change something in the Character panel... for example the tracking... and you want to keep trying new values without selecting the field every time you used to be able to hit Shift + Return and it would automatically highlight the field while applying the current value... this made it easy to continue to try new amounts. PLEASE FIX THIS!!! Thanks

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   1 comment  ·  Properties Panel  ·  Delete…  ·  Admin →
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10. Panel "Dropdowns" appear on wrong monitor

    If the Panels are on a second/external monitor on Mac OS, Illustrator renders the dropdown information (ie font size, stroke width, arrowhead type, rotation, Transparency type) not on the second monitor, but back on the Main monitor/iMac.

    The example shown has the latest build, with panels on the right monitor and artboard on the iMac screen. Trying to select from the Stroke Width drop down menu puts the options on the iMac screen instead of within the Stroke Panel.

    Photoshop doesn't do this, so it's not an Apple thing. Illustrator team, please fix this!

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    5 votes

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    6 comments  ·  User Interface  ·  Delete…  ·  Admin →
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11. Align Not Working

    Found the solution to the problem.
    Search carefuly what you have grouped together. If you have a guide grouped in your object then it wont aling. Find the guide and ungroup it from your object.

    2 votes

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    1 comment  ·  Documents and Artboards  ·  Delete…  ·  Admin →
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12. Not Responding When Click in Font Box

    When we click in the Font Box for the first time, it gets hang for 30 to 40 seconds. We have 5th and 6th Gen Intel Systems. Please look into this issue.

    1 vote

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    0 comments  ·  Performance  ·  Edit…  ·  Delete…  ·  Admin →
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13. Paste on All Artboards Not Working

    I have a design on a single artboard. I want to paste it to other artboards to prepare my color separations for screen printing. When I cut the design and select Paste on All Artboards, it pastes the design the correct amount of times...but NOT on the artboards. It pastes them out in the gray area. I have tried different artboard arrangements, and having different artboards active at the time of paste, but the designs still end up not on the artboards.

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    5 votes

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    Resolved (Comments Open)  ·  5 comments  ·  Documents and Artboards  ·  Delete…  ·  Admin →
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14. crash while opening file

    crash when opening a file.

    2 votes

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    1 comment  ·  Launch  ·  Delete…  ·  Admin →
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    Request to Contact Support  ·  Ashutosh Chaturvedi responded

    Please get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html . Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.

    Warm Regards,
    Ashutosh Chaturvedi | Sr. Quality Engineering Manager – Illustrator

15. Illustrator artboards moving with zoom in/out and not saving.

    Illustrator artboards moving with zoom in/out and not saving. I get this error when I try to save an .ai

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    2 votes

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    0 comments  ·  Performance  ·  Delete…  ·  Admin →
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    Request to Contact Support  ·  Ashutosh Chaturvedi responded

    Please get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html . Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.

    Warm Regards,
    Ashutosh Chaturvedi | Sr. Quality Engineering Manager – Illustrator

16. Keyboard Increments in preferences doesn't work.

    I set my Keyboard Increment to .0139 and anchor points move correctly. Then I change it to .00139, which has alway worked in the past, it now jumps about 10X the correct distance. I restarted. No change. I uninstalled, then reinstalled. No change. I restarted my computer. No change. I can't work with it like this. How do I get this fixed?

    4 votes

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    6 comments  ·  Other...  ·  Delete…  ·  Admin →
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    Request to Contact Support  ·  Ashutosh Chaturvedi responded

    Please get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html . Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.

17. Application stops working and take a lot of time to start (openning).

    Application stops working and take a lot of time to start (openning), all this come happenning after the last update.

    1 vote

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    0 comments  ·  Performance  ·  Delete…  ·  Admin →
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    Request to Contact Support  ·  Ashutosh Chaturvedi responded

    Please get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html . Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.

    Warm Regards,
    Ashutosh Chaturvedi | Sr. Quality Engineering Manager – Illustrator

18. Place Jumbling Points on Artwork

    MacOS High Sierra 10.13.6 Illustrator 22.1

    I was working on an ad and placed the logo of the company and part of the logo looked strange. Turns out it is jumbling random points on random outlines of the logo.

    Regular place.

    Jumbled partial logo.

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    0 comments  ·  Documents and Artboards  ·  Delete…  ·  Admin →
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    Request to Contact Support  ·  Ashutosh Chaturvedi responded

    Please get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html . Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.

    Warm Regards,
    Ashutosh Chaturvedi | Sr. Quality Engineering Manager – Illustrator

19. Illustrator graphics from the Library are distorting when I "Option Click and Drag"

    First off this is only happening to me in Illustrator 2018. I just did an update over the weekend, and have been facing a number of bugs ever since. But the one I still havent figured out is this one. In my CC libraries, my team and I utilize it for vector icons. When I drag an icon into my file, it looks correct, but I cannot edit the colors. So when I "Option click and drag", it gives me the option to edit the icon, but it is distorting it by squishing it vertically. Has anyone else encountered this issue?

    This is very frustrating. Really hoping this gets resolved, otherwise my team and I won't be able to utilize the CC libraries and will have to find another solution.

    First off this is only happening to me in Illustrator 2018. I just did an update over the weekend, and have been facing a number of bugs ever since. But the one I still havent figured out is this one. In my CC libraries, my team and I utilize it for vector icons. When I drag an icon into my file, it looks correct, but I cannot edit the colors. So when I "Option click and drag", it gives me the option to edit the icon, but it is distorting it by squishing it vertically. Has anyone else encountered this… more

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    2 comments  ·  Cloud, Libraries  ·  Delete…  ·  Admin →
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    Request to Contact Support  ·  Ashutosh Chaturvedi responded

    Please get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html . Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.

20. metadata in save for web does not save the metadata

    metadata in save for web does not save the metadata

    2 votes

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    0 comments  ·  File Save, Import and Export  ·  Delete…  ·  Admin →
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