8072 results found

1. Strange Distort Upon Export

   Please see the following thread for the full breakdown: https://forums.adobe.com/message/10450879#10450879

   Stange bug that appears to happen when exporting to JPG and PNG causing the artwork to distort randomly!

   System and Adobe up to date, computer and Illustrator was restarted to no effect and using Macbook Pro 13 inch 2015.

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   0 comments  ·  File Save, Import and Export  ·  Edit…  ·  Delete…  ·  Admin →
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2. Eraser not making consecutive strokes

   For a while now th eraser is not working properly and it's bugging the **** out of me, it's one of the main tools I use when drawing. Both with a pen and a mouse, both when zoomed in and out - it works for one or two strokes, then after that just won't erase anything until either I deselect/select the object or hit undo. Then it will work for one or two paths again and then I have to repeat the same step. The erasing box - alt and drag while the eraser tool is selected, works always, but I do usually erase precise areas and rarely they're a square or rectangle.

   For a while now th eraser is not working properly and it's bugging the **** out of me, it's one of the main tools I use when drawing. Both with a pen and a mouse, both when zoomed in and out - it works for one or two strokes, then after that just won't erase anything until either I deselect/select the object or hit undo. Then it will work for one or two paths again and then I have to repeat the same step. The erasing box - alt and drag while the eraser tool is selected, works always, but… more

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   Request to Contact Support  ·  AdminIllustrator Engineering (Software Engineer, Adobe Illustrator) responded

   Please accept my sincere apology for the inconvenience. Please get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html . Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.

   Thanks & Regards,
   Raghuveer Singh

3. saving ai/pdf file is too slow

   Saving ai or pdf file takes a lot longer than what it supposed to be. This is newly purcahse mackbook pro that I am using and its performance is great with photoshop and other adobe apps. I even untick 'pdf compatible' setting but it won't change a thing.

   9 votes

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   3 comments  ·  Performance  ·  Delete…  ·  Admin →
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4. Edges stay visible when you switch from Selection to Brush tool

   When you hover an object with the Selection tool and then switch to the Brush tool with the shortcut it will keep the edges (hover outlines) over it even if you start drawing somewhere else with the brush.

   2 votes

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5. Fonts will not allow me to print

   using Illustrator 22.1 after upgrading to the newest version I can not print. I get the error can't print illustration. If I convert the type to outlines it will print.

   How can I get it to print.

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   0 comments  ·  Print  ·  Delete…  ·  Admin →
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   Request to Contact Support  ·  Ashutosh Chaturvedi responded

   Please get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html . Please give a reference to this post so that we can identify you.
   Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.

   Warm Regards,
   Ashutosh Chaturvedi | Sr. Quality Engineering Manager – Illustrator

6. Adobe Color Themes panel becomes blank and unresponsive

   The panel works as intended for a while, but after working for a while (20 min or so) -The Adobe Color Theme Panel becomes blank after trying to switch between "create" & "explore".

   Closing and restarting Illustrator 2018 fixes this, but that become s big pain to have to keep closing and re-opening all your files just to use the color theme tools.

   I'm not sure if it is caused by the webseach that happens with the "..." elipses dots, but sometimes it seems that it just doesn't find the color website and that is why it doesn't show anything. And once the panel is blanked out, there aren't any options to re connect with the color server. Closing the panel and reopening it doesn't fix this, and as mentioned before - only a quit, and reopening of illustrator does.

   Thanks for any thoughts!

   Working in Illustrator 2018 on a Win10 machine with a 4k monitor - often it seems the pc with the 4k monitor is what causes the most issues with the adobe software.

   The panel works as intended for a while, but after working for a while (20 min or so) -The Adobe Color Theme Panel becomes blank after trying to switch between "create" & "explore".

   Closing and restarting Illustrator 2018 fixes this, but that become s big pain to have to keep closing and re-opening all your files just to use the color theme tools.

   I'm not sure if it is caused by the webseach that happens with the "..." elipses dots, but sometimes it seems that it just doesn't find the color website and that is why it doesn't show anything.… more

   4 votes

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   0 comments  ·  User Interface  ·  Delete…  ·  Admin →
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   Request to Contact Support  ·  Ashutosh Chaturvedi responded

   Please get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html . Please give a reference to this post so that we can identify you.
   Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.

   Warm Regards,
   Ashutosh Chaturvedi | Sr. Quality Engineering Manager – Illustrator

7. Grouped objects from cloud libraries have ungroup issue

   Hello
   I have observed for some time that i must do ungroup around 2 to 3 times of a group of objects until it will actually ungroup, this is not recent issue i remember it from other updates not sure when it happened or if this is normal.
   Can you fix please?

   2 votes

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   0 comments  ·  Cloud, Libraries  ·  Delete…  ·  Admin →
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8. New document few options

   When opening new document it only gives two options and there is no way to generate a custom template. Windows 10.

   2 votes

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   1 comment  ·  Launch  ·  Delete…  ·  Admin →
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9. Selecting options in panel dropdown menus always activates the item below the menu

   This bug has been affecting me for many months through multiple updates. It happens consistently. When I click an item in a dropdown menu within a tool panel, no matter how careful I am I end up activating whatever option is BELOW the menu at that location.
   
   EXAMPL (see attached video): In the gradient panel I select the Location option, which opens a dropdown menu with 10 options (0% to 100%). When the Location menu opens, it hangs down over the tool panel below. In this case, Swatches. I select 80%: the physical location of that option in the menu is overlaying a swatch in the swatches panel below. When I click on it, I momentarily see the 80% selection take effect, then immediately my gradient is changed to the swatch BELOW the selection menu.
   
   To be clear: this happens all the time with many menus on many panels. I am not accidentally double clicking my mouse. It happens 100% of the time, makingit impossible to use any of the dropdown menus. My only option is to view the possible optoins then actually type them into the box, OR, pull the panel away from other panels so nothing is below. This appears to be an issue with how the program is processing mouse clicks. It seems to read the click, activate the releavnt menu option, close the menu, then read the mouse click again. There is nothing that I, as a user, can do about it.

   This bug has been affecting me for many months through multiple updates. It happens consistently. When I click an item in a dropdown menu within a tool panel, no matter how careful I am I end up activating whatever option is BELOW the menu at that location.
   
   EXAMPL (see attached video): In the gradient panel I select the Location option, which opens a dropdown menu with 10 options (0% to 100%). When the Location menu opens, it hangs down over the tool panel below. In this case, Swatches. I select 80%: the physical location of that option in the menu… more

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   Request to Contact Support  ·  Anish Kumar responded

   Please accept my sincere apology for the inconvenience. Please get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html . Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.

10. brush pressure lag

    the new update makes the brush with a calligraphic pressure sensitivity lag on the beginning of the stroke. it makes it next to impossible to get a clean start to the line.

    5 votes

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    2 comments  ·  Tools  ·  Delete…  ·  Admin →
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11. Switching from one artboard to another drags like a snail when selecting object on the new artboard

    Switching from one artboard to another in Artboard panel drags like a snail when selecting object on the new artboard

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    Request to Contact Support  ·  Ashutosh Chaturvedi responded

    Please get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html . Please give a reference to this post so that we can identify you.
    Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.

    Warm Regards,
    Ashutosh Chaturvedi | Sr. Quality Engineering Manager – Illustrator

12. Color Reduction Options reset after restart

    1. MacOS 10.13.5 / AI 22.1
    2. changing "Colors" to all, untick "Preserve" White and Black
    3. I expected these options to be saved and the same after a restart of AI
    4. after starting AI "Colors" are always reset to "Auto", "Preserve White" and "Black" is always ticked

    Some of the color reduction options are always reset after restarting AI, e.g. "Colors" will always revert back to auto and "Preserve" white and black will always be ticked.
    Colorize method on the other hand will stick.
    This is like this since at least a couple of versions, also on Windows 10 with AI 22.1

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    2 votes

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    2 comments  ·  Colors, Swatches, Patterns  ·  Delete…  ·  Admin →
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13. Illustrator crashes when opening an SVG file that contains polyline element without attribute value.

    Windows10
    Illustrator CC 2017.1.0(21.1.0)
    Illustrator CC 2018(22.1)

    This svg crashes Illustrator when opened.

    <svg xmlns="http://www.w3.org/2000/svg">
    <polyline points="" />
    </svg>

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    1 vote

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    Completed (Comments Open)  ·  Dirk Schulze responded

    Thanks again for reporting the issue. The crash has been fixed with Illustrator 23.0.

14. Losing Layers when saving as PDF from CC 2018 and reopening in CC2017

    Losing Layers when saving as PDF from CC 2018 and reopening in CC2017.
    We save all our ai files as "Illustrator Default" PDF's so we can see the layers in Acrobat and come back and modify the file in ai with no concerns. After updating to CC 2018 and saving a file the same way making sure to preserve illustrator and create acrobat layers when opened in an older version of ai (CC 2017) we will not see the file with layers. If opened in 2018 all is good. Never had this issue with CC 2017 when someone opened it in an older version. We send out a lot of files this way and has been an issue since updating to 2018. If saved as an .ai file it is fine but it should work as a PDF also as it did in the past.

    Any ideas...

    Losing Layers when saving as PDF from CC 2018 and reopening in CC2017.
    We save all our ai files as "Illustrator Default" PDF's so we can see the layers in Acrobat and come back and modify the file in ai with no concerns. After updating to CC 2018 and saving a file the same way making sure to preserve illustrator and create acrobat layers when opened in an older version of ai (CC 2017) we will not see the file with layers. If opened in 2018 all is good. Never had this issue with CC 2017 when someone opened it… more

    3 votes

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    0 comments  ·  File Save, Import and Export  ·  Delete…  ·  Admin →
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15. Files don’t get displayed when opened or displayed corrupted with Application Frame enabled

    These are not 'ideas' they are bugs, errors, problems - stop with the Orwellian language, just makes you look insincere and untruthful.

    The problem:
    When Application Frame is selected, files either do not display when opened or have a corrupted display. Doesn't happen every time, but quite often.
    Mac Pro macOS 10.12.6, Illustrator 22.1

    4 votes

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    Need More Info  ·  Anish Kumar responded

    Hi,

    We have made a fix in latest version for the same. Can you please upgrade to 23.0.3 and let us know if you still face this issue?

    Thanks
    Anish

16. Not enough memory to place the file + can't export files Illustrator

    Hi,

    Hope all is good.

    When trying to add any file over approx 50kb to an Illustrator project (to an empty one or one with existing layers), if that's a png, jpg or psd, error message comes out ''not enough memory to place the file'', or nothing happens at all.

    At the same time, when I try to export a finished project (of any size), these methods don't work:

    'Export As' PNG = the operation cannot be completed because of an unknown error. [!now]
    'Save for web (legacy)' = can't even open the option panel, error message comes up straight away 'Could not complete this operation. An unknown error has occured'
    'Export for screens' can export to all file types except PNG again.

    Is this all somehow connected?

    Scratch Disks are saved to an external HDD
    No other programs are opened when working in Illustrator

    MacBook Pro (Retina, 13-inch, Early 2015)
    Processor 2.7 GHz Intel Core i5
    Memory 8 GB 1867 MHz DDR3
    macOS Sierra 10.12.6

    Illustrator CC 22.1

    Thank you

    Hi,

    Hope all is good.

    When trying to add any file over approx 50kb to an Illustrator project (to an empty one or one with existing layers), if that's a png, jpg or psd, error message comes out ''not enough memory to place the file'', or nothing happens at all.

    At the same time, when I try to export a finished project (of any size), these methods don't work:

    'Export As' PNG = the operation cannot be completed because of an unknown error. [!now]
    'Save for web (legacy)' = can't even open the option panel, error message comes up straight… more

    7 votes

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    7 comments  ·  Performance  ·  Delete…  ·  Admin →
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    Request to Contact Support  ·  AdminIllustrator Engineering (Software Engineer, Adobe Illustrator) responded

    Please accept my sincere apology for the inconvenience. Please get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html . Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.

    As Andy commented that the memory issue was resolved after updating to 23.0.3, please try that.

    Thanks & Regards,
    Raghuveer Singh

17. Grid lines disappeared, view-show grid does not help. What can I do?

    Grid lines are not showing, view-show grid does not help. What can I do?

    1 vote

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18. Cannot select objects with selection tool

    If I have a layer set to preview mode and it is above another layer that is not in preview mode, I cannot select objects in the preview mode layer when the objects are above an object in the lower layer. I have tried zooming in as close as I can and the selection tool will still not select an item in the preview mode layer. I can get around this by hiding the non-preview mode layer or selecting the object in the layers panel.

    6 votes

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19. copy and paste at original position fails from time to time

    I love the to copy and paste object at same position in an other artboard.

    1. macOS High Sierra + latest Illustrator
    2. copy, select artboard paste at same position 3 appears in selected artboard at same position 4 copy and pastes somewheere else – not in that artboard
    11 votes

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    1 comment  ·  Other...  ·  Delete…  ·  Admin →
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    Request to Contact Support  ·  Ashutosh Chaturvedi responded

    Please accept my sincere apology for the inconvenience. Please get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html . Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.

20. Structure fillings changing back to standard with copy and paste

    when copying a dawing filled with structures (textile) – it changes fillings after copied and pasted. thats new and its hyjacking my daily work ; ) ... now I have to "handfill" the right structures in new copies ; ) ... pleeeeeease bug-fix : )

    1. mac OS High Sierra Version 10.13.4 + latest version illustrator
    2. Fill an object with personal textile patterns (structures) copy and paste
    3. same object with same fillings appears
    4. same object with fillings in wrong sizes from standart pallette appears
    1 vote

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    0 comments  ·  Effects, Appearance, Graphic Styles  ·  Edit…  ·  Delete…  ·  Admin →
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