8070 results found

1. Export for Screens: bad antialiasing and jagged edges on images within (especially rotated) when exported to JPG

   Images from artboards containing embedded raster files output using Export for Screens are of decidedly lower quality than those output from Save for Web. Please see the attached image for a side-by-side comparison. Save for Web is on the left, Export for Screens on the right. Top images are actual size, bottom enlarged for emphasis. Notice the jaggies in the raster images.

   Mac OS 10.13.5, Illustrator 22.1

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   81 votes

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   72 comments  ·  File Save, Import and Export  ·  Delete…  ·  Admin →
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   Under Review  ·  AdminEgor Chistyakov (Admin, Adobe Illustrator) responded

   According to Abhishek Rao here, disabling 'Export in Background' in Preferences > File Handling helps to workaround the problem (until the actual fix). Make sure you enable 'Art Optimized (Supersampling)' as an anti-aliasing option in Export for Screens settings as well.

2. Illustrator CC crashes every time I try to Export for Screens

   Illustrator has crashed 12 consecutive times when I Export for Screens but only when I choose SVG as output.

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3. Illustrator locking up

   Since the latest update for Adobe Illustrator on Mac I have found it locks up frequently with complex files. The cursor turns into the spinning umbrella and will stay that way for several minutes.

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4. pen tool bug, "option" key does not activate usable "convert anchor point tool".

   ai 22.1 on sierra mac. 10.12.4

   I can see the convert anchor point tool when using the pen tool by pressing option , however when I try to click an anchor point it keeps defaulting back to the pen tool, this is annoying.

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   Request to Contact Support  ·  AdminIllustrator Engineering (Software Engineer, Adobe Illustrator) responded

   Please accept my sincere apology for the inconvenience. Please get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html . Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.

   Thanks & Regards,
   Raghuveer Singh

5. I bought the adobe Illustrator but cant access the tutorials HELP please

   I bought Illustrator but cannot get the tutorials but I can use Illustrator but the tutorials would help but you think every one has a photograpic memrory or I dont know why cannot cause need to get started or I cannot keep paying monthly

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   Resolved (Comments Open)  ·  Ashutosh Chaturvedi responded

   Please visit the tutorial URL directly as Jeff mentioned earlier.

6. Dynamic Symbols don't move when direct selecting.

   If I drag a selection box around a static symbol and then move it - it moves as expected. If I do the same with a dynamic symbol - it's broken.

   Definitely need this to work for my workflow. Thanks!

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7. Resizing Bug

   Been having a lot of issues with a bug in the last couple weeks. I frequently find that the bounding box disappears (even when I have on 'show bounding box') absolutely out of nowhere. The program then proceeds to get very glitchy when trying to move the selected text, then crashes and shuts down. Doesn't allow transformations. I find myself restarting the program multiple times a day and it is honestly unacceptable. This is the most up to date version of illustrator.

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   Request to Contact Support  ·  Ashutosh Chaturvedi responded

   Please get in touch with us at sharewithai@adobe.com or any of the other support channels – https://helpx.adobe.com/support.html . Please give a reference to this post so that we can identify you.
   Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.

   Warm Regards,
   Ashutosh Chaturvedi | Sr. Quality Engineering Manager – Illustrator

8. "Save for Web (Legacy)" defaults to some arbitrary folder (on Win10)

   Whenever I do a "Save for Web (Legacy)" the first time in an Illustrator session, it defaults to some arbitrary location that has nothing to do with... well, anything. I think it might have been the location I used the first time I issued the command under Illustrator 22.0, but that was months ago, so I can't say for sure.

   If I choose a different directory and save my images/slices there, that's becomes the new default directory for the remainder of that Illustrator session. But if I exit and restart Illustrator, it's back to defaulting to a location that makes no sense.

   IDEALLY: the directory that I wound up doing a Save for Web into should be recorded in the .AI file when I save it afterwards, such that the next time I edit that file and need to re-export my slices, it defaults to saving them where I put them last time.

   And if I've never done a Save for Web on this particular .AI file (and haven't done a Save for Web during this current session, either), defaulting to the same location as the .AI file would not be a bad guess. It would at least have the advantage of making some sense.

   Whenever I do a "Save for Web (Legacy)" the first time in an Illustrator session, it defaults to some arbitrary location that has nothing to do with... well, anything. I think it might have been the location I used the first time I issued the command under Illustrator 22.0, but that was months ago, so I can't say for sure.

   If I choose a different directory and save my images/slices there, that's becomes the new default directory for the remainder of that Illustrator session. But if I exit and restart Illustrator, it's back to defaulting to a location that makes… more

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9. fix 'sticky' text boxes within sublayers

   Fire up Illustrator 22.0 or 22.1 and create a new document.

   Select the Text tool and draw a rectangular area. Fill it with placeholder text. Select the Rectangle tool and draw a filled rectangle (non-overlapping, though it doesn't matter).

   Double click some word in the text box and start typing. Then in the Layers panel, click the 'select art' square corresponding to the filled rectangle. The rectangle becomes selected and the text box is deselected and all is good and well.

   Deselect everything, hilight the rectangle and textbox objects in the Layers panel, and "Collect in New Layer". This puts the two objects into a new sublayer under the existing "Layer 1". Rotate the arrow-thing to uncollapse the new sublayer.

   Now, repeat the above procedure: select the text box, select the text tool, double click on some word in the text and start typing. Then select the rectangle via the 'Selected Art' marker in the Layers panel.

   The Layers panel shows the rectangle as selected and the text as deselected. The 'selection hilighting' (if 'Show Edges' is turned on) in the drawing area also shows the rectangle is selected and the text is deselected. Both of them are lying, however!

   BUG: The text box is still (incorrectly) secretly selected. There's still a flashing text cursor right where it was. Pressing 'a' on the keyboard (unsurprisingly) puts in 'a' in the text box where the cursor is, rather than switching to the Direct Selection Tool.

   Also, while in this confused state, click on the Selection Tool in the tools panel. The Layers panel updates to show that both the rectangle and the text box are selected, and both will have bounding boxes shown (assuming Show Edges is enabled) as well as a third bounding box that encompasses the two of them. All of that's fine and normal for both objects being selected, but the text box should have been deselected when the other object was selected via the Layers panel.

   This only seems to happen when the text box is in a sub-layer. If it's in a top-level layer it correctly deselects when you select something else.

   Needless to say, this is annoying as all get-out, and I routinely find myself inadvertently injecting arbitrary 'a' and 'v' characters into text that I've 'deselected'.

   WORKAROUND: Hitting ESC or ctrl-shift-A (Deselect All) does correctly deselect the text box (whether it's in a sublayer or not). But I count on the Layers panel to make my object selections, and so this bug keeps biting me.

   Fire up Illustrator 22.0 or 22.1 and create a new document.

   Select the Text tool and draw a rectangular area. Fill it with placeholder text. Select the Rectangle tool and draw a filled rectangle (non-overlapping, though it doesn't matter).

   Double click some word in the text box and start typing. Then in the Layers panel, click the 'select art' square corresponding to the filled rectangle. The rectangle becomes selected and the text box is deselected and all is good and well.

   Deselect everything, hilight the rectangle and textbox objects in the Layers panel, and "Collect in New Layer". This puts… more

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10. Illustrator 22.1 crashing on MacOS high sierra every time I try and save work

    Hi Adobe tem,

    I have just updated Illustrator to version 22.1 from my creative cloud and it is crashing every time I try and save (both locally and to the server). I am running MAC OS High Sierra 10.13.5

    Will there be a bug fix coming as I have noticed a lot of other people commenting with similar issues.

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    Request to Contact Support  ·  Ashutosh Chaturvedi responded

    Please get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html . Please give a reference to this post so that we can identify you.
    Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.

    Warm Regards,
    Ashutosh Chaturvedi | Sr. Quality Engineering Manager – Illustrator

11. Illustrator CC 2018 in macOS High Sierra Save 'Adobe PDF' presets/.joboptions scrambled, unsorted, mixed up

    Since the Illustrator CC got updated to 2018 in macOS High Sierra, whenever saving as Adobe PDF, the PDF print settings/job options got all scrambled/mixed up in the 'Save Adobe PDF' dialog.

    These should be sorted alphabetically, but as you can see they're all mixed up. A couple of colleagues are also experiencing this. Is there any way to workaround/fix this issue? See related thread from InDesign - could a startup JSX fix this issue?

    See my original post on the Illustrator users forum: https://forums.adobe.com/message/10419940#

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    Completed (Comments Open)  ·  AdminAvinash Singh Kotwal (Principal Product Manager, Adobe Illustrator) responded

    I am happy to share that we have fixed this bug in our latest release – 23.0.6 which is available worldwide now.

    Going forward, our goal is to fix as many top User-Voice bugs as possible and as frequently as possible. Given the nature of the fixes, some of the bugs will take a longer time to fix, but we are on it.

    You can update to the latest release using Creative Cloud desktop App: https://helpx.adobe.com/in/creative-cloud/help/creative-cloud-updates.html

    Thank you for all the feedback. Keep it coming!

12. Blob brush describes a path, not a form

    Recently, when I use blob brush with my wacom one, it describes a path, not a form. If I use the mouse, blob brush works well. I do not know how can I solve it.

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    Request to Contact Support  ·  AdminIllustrator Engineering (Software Engineer, Adobe Illustrator) responded

    Please accept my sincere apology for the inconvenience. Please get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html . Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.

    Thanks & Regards,
    Raghuveer Singh

13. Font drop down doesn't work on CS6 all of the sudden

    I have Windows 10 and Illustrator CS6. Worked great until a couple weeks back.
    The font drop down does not work at all. Not in character map, not in type>fonts.
    I unisntalled Illustrator CS6, Re-downloaded the file from Adobe, re-installed. nothing
    I uninstalled windows 10 updates for 2 months... nothing...
    Please I need this to work!

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14. SVG href property exports incorrectly

    When illustrator exports SVGs, it sometimes will use the href property to reference something like an embedded image or gradient from the <defs>, which is reasonable. Docs for the href property here:

    https://developer.mozilla.org/en-US/docs/Web/SVG/Attribute/href

    However, safari does not support href yet, and will completely drop the reference, making SVGs widely render incorrectly in safari, up to the latest version. In order to make them work properly, the deprecated xlink:href property must also be used, docs below:

    https://developer.mozilla.org/en-US/docs/Web/SVG/Attribute/xlink:href

    All bases can be covered by including both the href and xlink:href properties, until all modern browsers have fully adopted the SVG2 spec.

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    Request to Contact Support  ·  Dirk Schulze responded

    If you should see the issue still, please contact us via email sharewithai (at) adobe dot com.

    Closing due to inactivity.

15. Clipping mask not working

    When I try to create a clipping mask with a photo and a vector shape nothing happens. I draw a circle over the photo and use shortcut Ctrl+7 and absolutely nothing happens.

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    Request to Contact Support  ·  Ashutosh Chaturvedi responded

    Please accept my sincere apology for the inconvenience. Please get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html . Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.

16. Text not read when opening EMF file

    I am running Adobe Illustrator CC version 22.1 on Windows. When I open the attached .emf file, the text elements in the file are omitted. You can see what the file should look like by opening it in MS Paint. The expected behavior is for Illustrator to import all elements, including the text.

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17. Guides, Rulers and Artboards Bug

    In a document with multiple artboards when I have an active artboard (black outline) and then go to drag a vertical guide from the left ruler, the measurements change and a different artboard gets selected that's running under the rulers. When clicking in the rulers any object, layer or artboard selection needs to be suspended.

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    3 comments  ·  Documents and Artboards  ·  Delete…  ·  Admin →
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18. Eraser or Blob Brush tools’ sizes are not adjustable with double-click anymore

    I can't change the dimensions of drawing tools such as the Eraser or Blob Brush tool with double-click anymore and there seems to be no shortcut or any other option to get here, even typing 'eraser' in the help section doesn't show anything.

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    Request to Contact Support  ·  AdminIllustrator Engineering (Software Engineer, Adobe Illustrator) responded

    Please accept my sincere apology for the inconvenience. Please get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html . Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.

    Thanks & Regards,
    Raghuveer Singh

19. Strange Distort Upon Export

    Please see the following thread for the full breakdown: https://forums.adobe.com/message/10450879#10450879

    Stange bug that appears to happen when exporting to JPG and PNG causing the artwork to distort randomly!

    System and Adobe up to date, computer and Illustrator was restarted to no effect and using Macbook Pro 13 inch 2015.

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20. Eraser not making consecutive strokes

    For a while now th eraser is not working properly and it's bugging the **** out of me, it's one of the main tools I use when drawing. Both with a pen and a mouse, both when zoomed in and out - it works for one or two strokes, then after that just won't erase anything until either I deselect/select the object or hit undo. Then it will work for one or two paths again and then I have to repeat the same step. The erasing box - alt and drag while the eraser tool is selected, works always, but I do usually erase precise areas and rarely they're a square or rectangle.

    For a while now th eraser is not working properly and it's bugging the **** out of me, it's one of the main tools I use when drawing. Both with a pen and a mouse, both when zoomed in and out - it works for one or two strokes, then after that just won't erase anything until either I deselect/select the object or hit undo. Then it will work for one or two paths again and then I have to repeat the same step. The erasing box - alt and drag while the eraser tool is selected, works always, but… more

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    Request to Contact Support  ·  AdminIllustrator Engineering (Software Engineer, Adobe Illustrator) responded

    Please accept my sincere apology for the inconvenience. Please get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html . Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.

    Thanks & Regards,
    Raghuveer Singh