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Illustrator (Desktop) Bugs

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When reporting a bug, please provide a detailed description with the following:

  1. Details of your operating system
  2. The version of Adobe Illustrator (desktop) 
  3. The steps you were taking when you experienced the issues
  4. Your expected result and the actual result
  5. Upload your Illustrator file or a video (screen recording or gif, this helps us most to reproduce the issue and resolve it)

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8123 results found

  1. Blending mode in text box not saved in the file

    Adobe Illustrator 22.0.0, Mac OS 10.11.6 - Extensis Universal Type Client user:

    I am experiencing a very troublesome bug:
    - make a text box with a few lines
    - put a backgrund coloured object under it, so that multiply blending can be shown up easily when applied
    - apply a blending mode (such as multiply) to the second line only; now you have a single text box where the first line is normal, the second is in multiply mode
    - save the file
    - re-open it: the multiply text line has reversed to normal mode

    This also happens if you…

    1 vote

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    0 comments  ·  Other...  ·  Admin →
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  2. Grid snapping don't work on an internal point

    It's not really Smart Guides, take a path drawn freely. After activating the grid, if you want to align an internal point of the path to a point grid you can't. The magnetism applies only on a bounding box of the path, not on the point you show.

    7 votes

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    17 comments  ·  Snapping  ·  Admin →
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  3. Visual Bug

    Updated to latest release of Illustrator, opened a PDF to encounter the bug shown in attached screenshot.

    Windows 10
    NVidia 980

    Hasn't appeared in any other file.

    Bug is related to text that appears missing at bottom of PDF (three lines worth is blank), and disappears when I zoom into 300%.

    3 votes

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    1 comment  ·  Rendering Issues (GPU, CPU)  ·  Admin →
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  4. Sudden problem with embedded bitmaps

    I use embedded bitmaps for additional texture in my illustration. Since recently updating to the newest version of Adobe Illustrator CC, suddenly I am encountering a lot of problems with these-- they print irregularly, and create glitches when saving to some formats, like pngs. I have never encountered problems like this before.

    6 votes

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    0 comments  ·  Other...  ·  Admin →
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  5. Menu Issues

    MacOS High Sierra 10.13.1
    Illustrator 22.0.1

    When the Application Frame is disabled, the menu items are displayed incorrectly. The "View" menu is attached.

    I have reset the preferences and the menus seemed to work fine, but when I disabled the application frame, they went crazy again.

    Also discussed on Twitter with Customer Care. https://twitter.com/scottzirkel/status/928392054660530176

    1 vote

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    0 comments  ·  User Interface  ·  Admin →
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    Under Review  ·  Raghuveer responded

    Hi Scott,

    Thanks for reporting the issue. Illustrator team appreciates this.

    We are able to repro this issue at our end.

    With Best Regards,
    Raghuveer Singh

  6. Can't save preview - error notice |

    after simply saving an illustration
    i get this error.
    It seems i get it across both my systems
    uninstalled and reinstalled illustrator (AiCC18)
    i still get it...
    seems to not affect the files them selves...(all seems well)
    Just seems to be a bit anoying...

    kai
    †

    6 votes

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    4 comments  ·  File Save, Import and Export  ·  Admin →
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    Request to Contact Support  ·  Ashutosh Chaturvedi responded

    The issue seems to be file corruption, our support should be able to recover some of the information when you contact them. A file normally corrupts when the disk is not available during file wrote or when Illustrator crashes. We also do not support network drives which is prone to file corruption when writing large files.
    Please get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html . Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.

    Warm Regards,
    Ashutosh Chaturvedi | Sr. Quality Engineering Manager – Illustrator

  7. Image File open but not showing up

    When using the latest version of Illustrator cc I open vector images the image file opens however it is not visible, I do get visibility briefly when the file is shut down or resized from maximised within the program. It is only a fleeting view and disappears again when reopened or maximised?

    2 votes

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    Resolved (Comments Open)  ·  2 comments  ·  Other...  ·  Admin →
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  8. Libraries Panel broken

    Although the Libraries panel is open, I cannot select another library, it's stuck on the same one. When I pull up the menu to choose another and click on it, nothing changes. Been like this for a few weeks now.

    57 votes

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    77 comments  ·  Cloud, Libraries  ·  Admin →
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  9. Pixel Preview option bug

    1. Illustrator CC 2018 (22.0.1)
    2. create a circle in the artboard (any size), then open a new window. choose one of these two windows to set view model with Pixel preview. nothing happened. and nothing changed in this window. if zoom in or out. still can see the scale value on the file title bar.
    1 vote

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    1 comment  ·  Performance  ·  Admin →
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    Request to Contact Support  ·  Nitish Agarwal responded

    Please get in touch with us at sharewithai@adobe.com or any of the other support channels – helpx.adobe.com/support.html .
    Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.

    Thanks & Regards
    Nitish Agarwal
    Illustrator Team

  10. Stock Single Action Download?

    There's no forum for Stock Photos so I decided to post here - Why is downloading an Adobe Stock image not at least a double-action before downloading? I went to see more of a photo, miss-clicked and before I could stop it, the image started downloading and I was minus one image credit for an image I can't use. Tech support told me they would issue a "one-time" image credit, but this reeks of opportunism. If the system had simply asked me if I was sure I wanted to download I would have declined, but it started automatically on an…

    1 vote

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    0 comments  ·  Other...  ·  Admin →
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  11. Illustrator CC 2018 (Mac) Crashes Affects ALL CC Programs

    illustrator CC2018 crashes about every third or fourth time I "Save AS" an EPS. Freezes immediately AND freezes any open CC programs. Have to Force Quit all to restart each. This is getting old, fast.

    2 votes

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    5 comments  ·  File Save, Import and Export  ·  Admin →
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  12. illustrator 2018

    Today i installed Illustrator last version.

    When we click a smart object in photoshop, illustrator open bit doesnt open the vector we are trying to work from smart object.

    1 vote

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    0 comments  ·  File Save, Import and Export  ·  Admin →
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  13. Bug - Element Transparency not adjustable after setting transparency once.

    CC 2018
    Placing elements on pasteboard works fine. I adjusted the transparency of the element on layer to 40% over a red box. Now the element shows that transparency. If you try to revise the transparency the properties window shows the element at 100%. There is no way to adjust the transparency back to it's original 100% or know the current transparency.

    3 votes

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    2 comments  ·  Effects, Appearance, Graphic Styles  ·  Admin →
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  14. Hebrew punctuation goes from the wrong side

    Hebrew punctuation problem.
    Right now (finally, thank you) you can write in hebrew right-to-left.
    BUT the punctuation still comes out always in the wrong direction.
    I attach an example.
    Thank you in advance.

    6 votes

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    5 comments  ·  Type, Fonts, Text  ·  Admin →
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  15. Dynamic symbols automatically expands

    When placing a dynamic symbol on an artboard, then re-opening the document it becomes "expanded" — the link to symbol gets broken. This only occurs with dynamic symbols.

    1 vote

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    2 comments  ·  Symbols  ·  Admin →
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  16. When group is selected the "Make pixel perfect" option is missing in the proportes panel

    The "Make pixel perfect" option for selected objects is missing when they are grouped, in the previous version it was easily accessible from the top right corner icons now have to dig in the Object menu.

    2 votes

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    2 comments  ·  User Interface  ·  Admin →
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    Under Review  ·  Nitish Agarwal responded

    Hi,

    Thanks for reporting this issue.
    We are moving this under review, meanwhile what you can do is use Right Click > Make Pixel Perfect or turn on control panel from Window > Control.

    Thanks & Regards
    Nitish Agarwal
    Illustrator Team

  17. There is not enough memory available to process the appearance of an object

    1. Ai 22.0.1
    2. Launch AI, create a new document OR open an old one

    This error appears with ther first opened document only.

    2 votes

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    5 comments  ·  Other...  ·  Admin →
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  18. I've just upgraded to high sierra and when I use cover flow to search my illustrator files the .ai images all appear upside down? Weird!

    1 vote

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    1 comment  ·  User Interface  ·  Admin →
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  19. Can not export to png or jpg

    When I try to export to jpg I get this error that comes up to lower my resolution. I have tried lowering it to 150dpi and still does not work.

    When I try to export to png it comes up with an unknown error "(!now)"

    This is ridiculous as I should be able to export from illustrator at any dpi without these issues as this is an expensive professional product.

    16 votes

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    29 comments  ·  File Save, Import and Export  ·  Admin →
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  20. Optimize Illustrator

    I've already optimized Illustrator for my graphics card. I keep getting the notification for it, even though I've done it.

    I could turn off the notification, but I'd rather get important Adobe update news.

    Can the message be automatically deactivated if we've already optimized?

    1 vote

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    0 comments  ·  Launch  ·  Admin →
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    Request to Contact Support  ·  Ashutosh Chaturvedi responded

    Ideally, you should get this message only once and not always. Which version of Illustrator are you using?

    Please get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html . Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.

    Warm Regards,
    Ashutosh Chaturvedi | Sr. Quality Engineering Manager – Illustrator

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