8132 results found

1. Files missing text elements when opening in illustrator.

   Illustrator CC 24.0.1 windows.
   when i open files i recently saved they are missing half of the text elements.
   I can open the files in adobe acrobat and everything looks correct but when i open in illustrator its missing.

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   6 comments  ·  File Save, Import and Export  ·  Delete…  ·  Admin →
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2. pdf cannot be displayed

   Hi, Since update Illustrator 2020, when I save ai to pdf file, it cannot be displayed the thumbnail, and even use Acrobat open still can't see it. Please see attached.
   Thanks!

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   6 comments  ·  File Save, Import and Export  ·  Delete…  ·  Admin →
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3. Illustrator 202 Unable to Add Bleed Above 1” In Existing Document

   When making a new document we are now able to add bleed up to 24”.

   However when trying to add bleed to an existing document by going to File > Document Setup, it does not let you set bleed above 1”.

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   2 comments  ·  Documents and Artboards  ·  Delete…  ·  Admin →
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4. AI 24 freezes on startup (Mac OS Catalina)

   Illustrator 24 (2020) will not launch on my MacBook Pro Retina.

   1. I'm running Catalina 10.15.1 and Illustrator 2020.
   2. The applications is installed and launched
   3. I expect the app to open
   4. It freezes upon startup

   I had the same issue with InDesign 2020 freezing up (causing me to have to Force Quit the stalled app), but Photoshop 2020 did not have any issues.

   I was able to get InDesign 2020 to launch by restarting in Safe Mode, then disabling the "Show Home screen when no documents are open" Preference, then restarting normally.

   The bug seem related to not being able to initialize the Home Screen properly.

   I have already gone through steps of trashing preferences, etc. according to Technical Support.

   Illustrator 24 (2020) will not launch on my MacBook Pro Retina.

   1. I'm running Catalina 10.15.1 and Illustrator 2020.
   2. The applications is installed and launched
   3. I expect the app to open
   4. It freezes upon startup

   I had the same issue with InDesign 2020 freezing up (causing me to have to Force Quit the stalled app), but Photoshop 2020 did not have any issues.

   I was able to get InDesign 2020 to launch by restarting in Safe Mode, then disabling the "Show Home screen when no documents are open" Preference, then restarting normally.

   The bug seem related to not being able to… more

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   Request to Contact Support  ·  Ashutosh Chaturvedi responded

   Please get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html . Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.

5. In Adobe Illustrator Constrain Width and Height proportions doesnt work

   I don't know why but 'Constrain Width and Height proportions doesn't work
   in 'Transform' or 'Properties' panel

   Whenever I constrain and move the number up, it creates a weird number
   for example, if the shape is 60,60 and when I write down 70 on the height the width becomes 69.256 something like this

   so frustrating!!!!!!!!!

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6. Ctrl+Tab does not work when Caps Lock is on

   When Caps Lock is on, the Ctrl+Tab shortcut for switching document windows does not work.

   When Caps Lock is off, the Ctrl+Tab shortcut works normally.

   I believe that this is not intentional behavior.
   All the computers in my studio are experiencing this problem, resetting preferences does not help.

   Windows 10 64bit (this problem was also present on Windows 8.1 64bit and older versions of Illustrator)
   Latest Illustrator version
   Intel i7 processor
   32 GB of RAM
   NVIDIA GTX graphics card

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7. png file blurry after exporting file

   my illustartor file logo is very good but when i export that file in png jpeg it looks like blurry...please can help me

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   6 comments  ·  File Save, Import and Export  ·  Delete…  ·  Admin →
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8. Thai language bug

   Thai font deleted or missing when create outline.
   Most of the time it happens to few or last fonts of the line.

   Macbook Pro 15"
   OS 10.14.6
   IllustratorCC version 23.0.4

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   5 comments  ·  Type, Fonts, Text  ·  Delete…  ·  Admin →
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   Need More Info  ·  Ashutosh Chaturvedi responded

   Hi,
   Can you upgrade to latest release 23.0.6 and let us know if it fixes your issue. We had fixed a bug with similar description in 23.0.6

   Thanks,
   Ashutosh

9. BUG - Offset path preview remains in artwork even after cancel or tick off preview

   Hi. Since Illustrator 23 I have a very strange bug in the preview of offset path. When I select a shape and select offset path I get the dialog. In the dialog I can set the variables. if I then click ok all is well. But if I check preview I can see what the values I entered will do. So far so good. But then something strange happens. If I change a value I see the result in a preview, but I also see the first preview. The result is even added to the last preview path. And i can keep on doing this and the offset path keeps on growing...

   But it gets even stranger when I click cancel. it does not cancel, it keeps all the previews in the artwork... I need to undo it for every 'preview' I got.

   This makes working with this tool nearly unworkable.

   I included a picture where I only checked and unchecked the preview checkmark a few times...

   Please let me know how to fix this.

   Thanks,

   best regards,

   Roger

   Hi. Since Illustrator 23 I have a very strange bug in the preview of offset path. When I select a shape and select offset path I get the dialog. In the dialog I can set the variables. if I then click ok all is well. But if I check preview I can see what the values I entered will do. So far so good. But then something strange happens. If I change a value I see the result in a preview, but I also see the first preview. The result is even added to the last preview path. And i… more

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   7 comments  ·  Tools  ·  Delete…  ·  Admin →
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   Completed (Comments Open)  ·  AdminAnkit Goyal(Illustrator Team) (Admin, Adobe Illustrator) responded

   I am happy to share that we have fixed this bug in our latest release – 24.2.0 which is available worldwide now.

   Going forward, our goal is to fix as many top User-Voice bugs as possible and as frequently as possible. Given the nature of the fixes, some of the bugs will take a longer time to fix, but we are on it.

   You can update to the latest release using Creative Cloud desktop App: https://helpx.adobe.com/in/creative-cloud/help/creative-cloud-updates.html

   Thank you for all the feedback. Keep it coming!

10. Menu Bars dont hold. keep disappearing

    Hi,
    This is relaly frustrating. The Menu bars (all of them) keep disappearing when I click on them. By disappearing, I mean as if someone is pressing escape key. I cant select anything in the drop down, or have to move my mouse super quickly before the menu disappears :(

    Also, the keyboard shortcuts don't work. please help!

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    7 comments  ·  User Interface  ·  Delete…  ·  Admin →
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11. App unresponsive due to tour window

    MacOS Mojave, Late 2013 iMac

    This is probably a rare event, but it should never happen and if this "feature" behaved consistently with MacOS, it wouldn't ever happen:

    The other day I launched Illustrator, and immediately pushed the window down and out of the way so I could access multiple files on the desktop. I didn't realize this was the first time I'd launched Illustrator since an update, so a tour window had popped up, but since I had shoved the entire workspace window down right away, I couldn't see the tour window.

    What happened was that I attempted to open files, interact with Illustrator, but nothing would happen. The tour window that I couldn't see (because it was anchored to a window that was mostly out of sight) was waiting for me to take an action on it.

    I tried grabbing the window title bar and raising it back into view, but apparently the tour window stops any other actions in Illustrator. I couldn't "grab" the window frame and move it back into view.

    I realized Illustrator probably had some sort of window like that open, waiting for input, so I attempted to just hit Return (that should universally trigger the "Okay" button on such a window) but nothing happened. Apparently the tour window is immune to keyboard input, requiring a mouse click.

    When I couldn't get Illustrator to do ANYTHING ELSE, I attempted to force quit it through the application manager, but it refused to quit. Apparently the tour window acted like a foot in the door or something. I couldn't even shut down my computer normally because when it got to Illustrator, Illustrator wouldn't give up, eventually having to force it to shut down and then restart.

    THAT IS CRAZY. Obviously it's a rare circumstance that the window is hidden but the offer of a tour shouldn't block all other activity except for a very specific mouse click--it's not mission critical, but it blocks any other action than clicking "skip" or "Okay"

    That's not the way the OS works, and it shouldn't be the way this window works.

    MacOS Mojave, Late 2013 iMac

    This is probably a rare event, but it should never happen and if this "feature" behaved consistently with MacOS, it wouldn't ever happen:

    The other day I launched Illustrator, and immediately pushed the window down and out of the way so I could access multiple files on the desktop. I didn't realize this was the first time I'd launched Illustrator since an update, so a tour window had popped up, but since I had shoved the entire workspace window down right away, I couldn't see the tour window.

    What happened was that I attempted to… more

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12. crashes consistently

    Illustrator is crashing repeatedly with the latest update. I'm on a Mac with Mojave 10.14.5, my coworkers are on PC's and we're all crashing since the latest Illustrator update. No consistency to the tasks we are doing in ai to make it crash. Please fix!

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13. Hang/Freeze when trying to open an Illustrator file with a placed PDF/Image

    1. MacOS High Sierra 10.13.6 and Illustrator 23.x.x
    2. Opening an Illustrator file. (It doesn't matter if Illustrator is already open or not.)
    3. The expected result is that the file will open as normal.
    4. Actual result is Illustrator hangs/freezes for upwards of 15-20 minutes before it will open the file.

    As i mentioned in the title, this only happens when I am trying to open an Illustrator file that has a placed PDF inside. Specifically they are Nutritional Facts panels or Supplement Facts panels that were built in InDesign and exported as PDFs. Then the PDFs are placed on product labels in the Illustrator file.

    1. MacOS High Sierra 10.13.6 and Illustrator 23.x.x
    2. Opening an Illustrator file. (It doesn't matter if Illustrator is already open or not.)
    3. The expected result is that the file will open as normal.
    4. Actual result is Illustrator hangs/freezes for upwards of 15-20 minutes before it will open the file.

    As i mentioned in the title, this only happens when I am trying to open an Illustrator file that has a placed PDF inside. Specifically they are Nutritional Facts panels or Supplement Facts panels that were built in InDesign and exported as PDFs. Then the PDFs are placed on product labels in… more

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14. undo is broken

    Undo is just wonky. I hit Undo, and rather than just stepping back one step, it jumps several actions backward, and the Redo steps can't even get back to where I was. I wish I could provide more info, but it's just jacked, so I can't trace the problem.

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15. empty progress dialog

    BUG: Hitting save, switching to another application for a bit, and then coming back to Illustrator leaves a non-dismissable, persistent blank "Progress" dialog floating behind Illustrator's windows. These empty dialogs often stack up, and only ever go away by quitting the application.

    Expected: whatever dialog this is supposed to be clears itself up, cleans itself up, and puts itself away.

    Mac Powerbook touchbar
    MacOS Mojave 10.14.3
    Illustrator 23.0.2

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    7 comments  ·  File Save, Import and Export  ·  Delete…  ·  Admin →
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    Need More Info  ·  Anish Kumar responded

    Thanks for reporting the issue. We have tried the scenario and failed to reproduce it,it would be helpful if you could provide some more information-

    Is this happening on win 7 only?

    Have you tried cleaning the preferences and re launching the application?Does that solve the issue.

    Have you encountered this issue with the latest Illustrator build?

    Thanks
    Anish Kumar

16. Constrain with Shift key not working

    I'm trying to move the bottom line of a text box.

    I select the box's line with open arrow, hold down the SHIFT key to constrain - and it automatically deselects the type box that I was trying to move. I can select the line with the open arrow and move it that way, but it's too easy to make an error and shift the box. I need the corners to remain perfectly square which is why I'm holding the Shift key.

    I've had this problem with the last few upgrades.

    I'm an Adobe Illustrator user for more than 25 years - certainly not a newbie.

    PLEASE FIX

    I'm trying to move the bottom line of a text box.

    I select the box's line with open arrow, hold down the SHIFT key to constrain - and it automatically deselects the type box that I was trying to move. I can select the line with the open arrow and move it that way, but it's too easy to make an error and shift the box. I need the corners to remain perfectly square which is why I'm holding the Shift key.

    I've had this problem with the last few upgrades.

    I'm an Adobe Illustrator user for more than 25… more

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    3 comments  ·  Type, Fonts, Text  ·  Delete…  ·  Admin →
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17. CMYK Colors change by themselves randomly

    Watch as I simply keep trying to specify a color in a CMYK document. Simply changing the hex code, then deselecting the element, then double click the fill box to open the color, and sometimes it stays, sometimes it changes. I change it, it changes again. I need this to work 100% I can't have colors randomly changing on me after I specify them. I can also trace similar color problems back since v6 or so - had many color inconsistencies between illustrator versions, this constant color shift battle has to be fixed

    Mac 10.13.6
    Illustrator CC 23.0.2

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    4 comments  ·  Colors, Swatches, Patterns  ·  Delete…  ·  Admin →
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18. Sync with Adobe Draw

    I am new to using Adobe Draw and sending the vectors direct to Illustrator.

    Draw has a simple one click feature to send a vector to AI. Except that it doesn't work quite as it should. The project gets stuck in the cloud, I can see any drawing I create then send 'direct' in my Adobe.com assets > mobile creations. It doesn't push through to AI, which I have open while I'm working in Draw.

    I have been through the support team, and have been advised the only solution is to send all my drawings through, then restart both devices, then open both apps simultaneously to make this 'one click' feature work. A shame that it takes this to sync up and negates the one click awesomeness. Please fix this guys!

    Both Apps are the latest versions, Draw is 4.7, AI is 23.0.1, and I have a CC subscription. I'm logged into the same Adobe CC account on both devices (an iPad Pro with iOS 12.1.3 and iMac late 2015 with Mojave 10.14.2).

    I am new to using Adobe Draw and sending the vectors direct to Illustrator.

    Draw has a simple one click feature to send a vector to AI. Except that it doesn't work quite as it should. The project gets stuck in the cloud, I can see any drawing I create then send 'direct' in my Adobe.com assets > mobile creations. It doesn't push through to AI, which I have open while I'm working in Draw.

    I have been through the support team, and have been advised the only solution is to send all my drawings through, then restart both devices,… more

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19. Folders in Appearance Panel

    Folders in Appearance panel: I'd like to be able to apply Effects and Transparency to subgroups of strokes and fills with precision.

    7 votes

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    1 comment  ·  Effects, Appearance, Graphic Styles  ·  Delete…  ·  Admin →
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20. Window resize handle broken

    Whenever I try to resize a document window now by clicking the lower right corner, it snaps to a larger size that fills the width of my screen and goes off the bottom beyond what my cursor can reach. I have to click the resize button at the top to undo. The only way I can now resize any window correctly is by dragging out from the sides and bottom individually. This is very time consumiing. Just fix it to how it used to work in every other previous version. It shouldn't take extra time with every new 'feature' you add.

    Whenever I try to resize a document window now by clicking the lower right corner, it snaps to a larger size that fills the width of my screen and goes off the bottom beyond what my cursor can reach. I have to click the resize button at the top to undo. The only way I can now resize any window correctly is by dragging out from the sides and bottom individually. This is very time consumiing. Just fix it to how it used to work in every other previous version. It shouldn't take extra time with every new 'feature' you… more

    7 votes

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    4 comments  ·  User Interface  ·  Delete…  ·  Admin →
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