8297 results found

1. Mesh objects don't get selected when only edge is marqueed

   All paths in AI get selected when you draw a marque over their edge (with no points inside selection). Segment got selected. It is fine.

   But mesh objects are immune to edge marqueing, because there is no 'segment' thing for a mesh. WHY? Why don't you make the same thing as it's done for paths? Just select seam between mesh points and allow to move both points adjacent when seam is 'selected'.

   I put this into Bugs, because I consider this a bug rather than request. Like 'Selecting segments in mesh is broken all these years since introduction and everybody just silent about it'.

   P.S. Thank you for quietly fixing unenlargeable markers for mesh objects, I appreciate it a lot

   All paths in AI get selected when you draw a marque over their edge (with no points inside selection). Segment got selected. It is fine.

   But mesh objects are immune to edge marqueing, because there is no 'segment' thing for a mesh. WHY? Why don't you make the same thing as it's done for paths? Just select seam between mesh points and allow to move both points adjacent when seam is 'selected'.

   I put this into Bugs, because I consider this a bug rather than request. Like 'Selecting segments in mesh is broken all these years since introduction and everybody… more

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   0 comments  ·  User Interface  ·  Delete…  ·  Admin →
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2. Gradient angle got reset to zero, when using Color Picker

   22.1
   1. Create path
   2. Apply gradient
   3. Change gradient angle
   4. Select gradient stop
   5. Double-click Fill in toolbox to open Color picker
   6. Choose any OTHER color
   7. Hit OK

   Angle got reset to 0 (almost always)
   See attached file

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   2 comments  ·  Colors, Swatches, Patterns  ·  Delete…  ·  Admin →
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   Completed (Comments Open)  ·  AdminAnkit Goyal(Illustrator Team) (Admin, Adobe Illustrator) responded

   We have the fix available in the latest release. Please update Illustrator using Adobe Creative Cloud application to the latest build for version Illustrator CC 24.0.2 on Win and 24.0.3 on MAC.

   Please refer to our knowledge base FAQ – https://illustrator.uservoice.com/knowledgebase/articles/1844590 if you face difficulty in update.
   Or get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html

   Thanks & Regards
   Ankit Goyal

3. Freeze on First File Opened if it has Missing Fonts

   Illustrator CC version 22.1
   OS: Windows 10 Pro, version 1803

   1) Launch Illustrator
   2) Open Ai file
   3) If the first file I open after launching Ai has missing fonts the program freezes before it populates the missing fonts dialogue box. I have to force quit the application from task manager and relaunch.

   Any subsequent files that are opened after the first file do not have this issue regardless of missing fonts. I am currently working around this issue by opening a file that I know has no missing fonts first before I'm able to open any files that may have missing fonts.

   Illustrator CC version 22.1
   OS: Windows 10 Pro, version 1803

   1) Launch Illustrator
   2) Open Ai file
   3) If the first file I open after launching Ai has missing fonts the program freezes before it populates the missing fonts dialogue box. I have to force quit the application from task manager and relaunch.

   Any subsequent files that are opened after the first file do not have this issue regardless of missing fonts. I am currently working around this issue by opening a file that I know has no missing fonts first before I'm able to open any files that may… more

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   19 comments  ·  Type, Fonts, Text  ·  Delete…  ·  Admin →
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   Completed (Comments Open)  ·  Illustrator Engineering responded

   Hi All,

   Please update Illustrator to version 23.0.3, we have fixed this issue in this version.

   Thanks & Regards,
   Raghuveer Singh

4. Pathfinder resets the transformation of a gradient

   I have an ellipse with radial fill and I want it to be partially cropped by rectangle.
   I select both rectangle with no fill, intersecting my circle, and apply Divide from Pathfinder.
   I expect middle part to have gradient, positioned as uncut circle, but it becomes clear.
   If i swap order of these objects, middle part has gradient, but AI resets it's position.
   AICC2018

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   1 comment  ·  Gradients  ·  Delete…  ·  Admin →
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5. Unable to select, move, or rotate already rotated Guides at high zoom levels

   when the zoom-level is 14800% and higher I'm unable to select or move the guides

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   12 comments  ·  Tools  ·  Delete…  ·  Admin →
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   Completed (Comments Open)  ·  AdminAvinash Singh Kotwal (Principal Product Manager, Adobe Illustrator) responded

   I am happy to share that we have fixed this bug in our latest release – 23.0.6 which is available worldwide now.

   Going forward, our goal is to fix as many top User-Voice bugs as possible and as frequently as possible. Given the nature of the fixes, some of the bugs will take a longer time to fix, but we are on it.

   You can update to the latest release using Creative Cloud desktop App: https://helpx.adobe.com/in/creative-cloud/help/creative-cloud-updates.html

   Thank you for all the feedback. Keep it coming!

6. iMac 5k 2017 w/ Radeon Pro 580 - Illustrator very slow on GPU preview

   Illustrator version 22.01
   macOS 10.12.6
   iMac 5k 2017 w/ i5 3,8Ghz - 16Gb RAM - 2TB Fusion - Radeon Pro 580
   All the file (also a very little file) is slow on movement, on move object and run with shot and NOT fluid. Slow on select object or shape or everything on file.
   The same file opened on a "slow and old" MacMini with the same configuration and the same macOS is not slow and the movement is very fluid.
   Switching to CPU cause the same things, everything is very slow. Also switching to Print Preview is slow.

   Thanks for your help.
   See you.

   Illustrator version 22.01
   macOS 10.12.6
   iMac 5k 2017 w/ i5 3,8Ghz - 16Gb RAM - 2TB Fusion - Radeon Pro 580
   All the file (also a very little file) is slow on movement, on move object and run with shot and NOT fluid. Slow on select object or shape or everything on file.
   The same file opened on a "slow and old" MacMini with the same configuration and the same macOS is not slow and the movement is very fluid.
   Switching to CPU cause the same things, everything is very slow. Also switching to Print Preview is slow.

   Thanks for… more

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   2 comments  ·  Rendering Issues (GPU, CPU)  ·  Delete…  ·  Admin →
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   Request to Contact Support  ·  Ashutosh Chaturvedi responded

   I am closing the ticket due to lack of response.
   Please get in touch with us at sharewithai@adobe.com or any of the other support channels – https://helpx.adobe.com/support.html . Please give a reference to this post so that we can identify you.
   Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.

   Warm Regards,
   Ashutosh Chaturvedi | Sr. Quality Engineering Manager – Illustrator

7. Expanded Objects have missing Corner Widgets

   1. Problem occurs in all versions of Illustrator 21.x.x and 22.x.x

   2. When an Object with a non-simple Appearance is Expanded the resulting shapes have Corner Widgets created for some of the corners but not for others.

   3. All corners should have Corner Widgets.

   4. When an Object with a non-simple Appearance is Expanded the resulting shapes have Corner Widgets created for some of the corners but not for others. I don't understand why when I expand a rectangle I get a new rectangle with 3 corners that have Corner Widgets but the 4th corner doesn't have a Corner Widget - how can it be that it works correctly for some corners but not others?! It seems incredible that such a simple and common operation doesn't work correctly.

   1. Problem occurs in all versions of Illustrator 21.x.x and 22.x.x

   2. When an Object with a non-simple Appearance is Expanded the resulting shapes have Corner Widgets created for some of the corners but not for others.

   3. All corners should have Corner Widgets.

   4. When an Object with a non-simple Appearance is Expanded the resulting shapes have Corner Widgets created for some of the corners but not for others. I don't understand why when I expand a rectangle I get a new rectangle with 3 corners that have Corner Widgets but the 4th corner doesn't have a Corner Widget - how can it… more

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   5 comments  ·  Strokes  ·  Delete…  ·  Admin →
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8. "Place copy" of RGB CC library item in CMYK doc changes document color setting to RGB

   Illustrator 21.1.0
   1. Created text or other items in an RGB AI doc.
   2. Add to CC library via drag and drop.
   
   3. Open CMYK AI doc
   4. Right click the RGB item and select "Place Copy" (looks like that's cut off on the GIF — probably recorded with too few frames).

   Expected result: RGB items converted to CMYK

   Actual result: CMYK doc converted to RGB

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   3 comments  ·  Cloud, Libraries  ·  Delete…  ·  Admin →
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   Completed (Comments Open)  ·  Ashutosh Chaturvedi responded

   Hi,
   We are pleased to inform you that your request is available in the latest release of Illustrator version 22.0.
   Visit your Adobe Creative Cloud Application and update. If you do not see an update on the application please check for update from the flyout options on the application after clicking on three vertical dots. For step by step process please visit: https://helpx.adobe.com/in/creative-cloud/help/download-install-app.html#Checkforupdates

   Warm Regards,
   Ashutosh Chaturvedi | Sr. Quality Engineering Manager – Illustrator
   Adobe. Make It an Experience.

9. Creating and/or Entering Opacity Mask doesn’t work from Properties / Control panels

   When clicking on the Opacity popu-up panel (in Control or Properties) and then clicking on the mask thumbnail to activate that mode, the thumbnail highlights but as soon as I attempt to edit the contents of the mask, it shows that the mode is not activated. Only if I select the 'Clip' checkbox in the Opacity panel will it allow me to edit the mask. But then clicking the 'Object' thumbnail in the Opacity panel, similarly does not exit mask-editing mode. I have to uncheck the 'Clip' checkbox to get back to normal mode. Previously, simply clicking on each thumbnail would easily switch between mask mode and normal editing mode.

   MacOS 15.4.1 (24E263)
   Illustrator 29.5.1

   When clicking on the Opacity popu-up panel (in Control or Properties) and then clicking on the mask thumbnail to activate that mode, the thumbnail highlights but as soon as I attempt to edit the contents of the mask, it shows that the mode is not activated. Only if I select the 'Clip' checkbox in the Opacity panel will it allow me to edit the mask. But then clicking the 'Object' thumbnail in the Opacity panel, similarly does not exit mask-editing mode. I have to uncheck the 'Clip' checkbox to get back to normal mode. Previously, simply clicking on each thumbnail… more

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   14 comments  ·  Other...  ·  Delete…  ·  Admin →
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   Done (Available in Prerelease)  ·  AdminAkshaya Saxena (Admin, Adobe Illustrator) responded

   Fix available in prerelease build now - version 29.8

   To be rolled out in general build soon.

10. ドキュメントのグループの抜きを設定したドキュメントをPDFで書き出したものがオーバープリントプレビューの表示と異なる

    macOS13.6.7/iMac27inch(Intel)
    Illustrator ver.28.6

    再現手順
    1. いくつかの図形を重ねて合成モードを乗算に設定したうえでグループ化しグループの抜きのチェックボックスを外す。
    2. ドキュメントのグループの抜きを設定する。
    3. PDF X4で保存する。
    4. そのPDFをAcrobatで開く。
    5. Illustrator上でのオーバープリントプレビューの表示と異なる。

    Actual result
    PDFを書き出した状態とIllustrator上での表示が異なる。

    Expected Result
    PDFの表示とIllustrator上での表示が同じになる。

    Illustrator上でのグループの構造の違いがIllustrator上のレンダリング結果とPDF書き出し結果で相違が生じています。1でのグループの抜きのチェックを外したグループではIllustrator上ではグループ内ので抜き処理を行わず合成モードの処理を行います。これがPDFを書き出した際にグループの抜きと解釈され、全てがノックアウトされた状態でPDFが作成されます。どちらが正しいかという事は難しいのですが、グループに設定されたノックアウトを拒否する設定をPDF書き出し時にも有効にするほうが表現の幅が拡がるように思います。

    EN
    Step to reproduce
    1. Overlap some shapes, set each objects the blending mode to Multiply, group them, and uncheck the KnockoutGroup checkbox in the Opacity panel.
    2. Set the Page Knockout Group.
    3. save the document as PDF X4 format.
    4. Open the PDF in Acrobat.
    5. The overprint preview in Illustrator is different between PDF.

    Actual result
    The display in Illustrator is different from the exported PDF.

    Expected Result
    The display of the PDF and the display on Illustrator will be the same.

    The difference in the group structure in Illustrator causes a difference between the rendering result
    Even if a page knockout group is set, Illustrator will not perform knockout processing for group that unchecked knockout groups and will process in blending mode. However, when outputting a PDF, all objects are written out in a knockout. It is difficult to say which is correct, but it seems to me that the range of expression would be expanded if the setting to deny knockouts for groups were also enabled for PDF export.

    macOS13.6.7/iMac27inch(Intel)
    Illustrator ver.28.6

    再現手順
    1. いくつかの図形を重ねて合成モードを乗算に設定したうえでグループ化しグループの抜きのチェックボックスを外す。
    2. ドキュメントのグループの抜きを設定する。
    3. PDF X4で保存する。
    4. そのPDFをAcrobatで開く。
    5. Illustrator上でのオーバープリントプレビューの表示と異なる。

    Actual result
    PDFを書き出した状態とIllustrator上での表示が異なる。

    Expected Result
    PDFの表示とIllustrator上での表示が同じになる。

    Illustrator上でのグループの構造の違いがIllustrator上のレンダリング結果とPDF書き出し結果で相違が生じています。1でのグループの抜きのチェックを外したグループではIllustrator上ではグループ内ので抜き処理を行わず合成モードの処理を行います。これがPDFを書き出した際にグループの抜きと解釈され、全てがノックアウトされた状態でPDFが作成されます。どちらが正しいかという事は難しいのですが、グループに設定されたノックアウトを拒否する設定をPDF書き出し時にも有効にするほうが表現の幅が拡がるように思います。

    EN
    Step to reproduce
    1. Overlap some shapes, set each objects the blending mode to Multiply, group them, and uncheck the KnockoutGroup checkbox in the Opacity panel.
    2. Set the Page Knockout Group.
    3. save the document as PDF X4 format.
    4. Open the PDF in Acrobat.
    5. The overprint preview in Illustrator is different between PDF.

    Actual result
    The display in Illustrator is different from the exported PDF.

    Expected Result
    The display of the PDF and the… more

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    Under Review  ·  2 comments  ·  Other...  ·  Delete…  ·  Admin →
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11. XMPMeta is not defined on ILST 28.7.1 on MacOS #515

    As of ILST 28.7.1 on MacOS, XMPMeta has stopped working. However, it works fine on:
    - ILST 28.7.1 on Windows
    - ILST 28.6 on MacOs

    The issue also exists on ILST (Beta) 29.1 on MacOs.

    Example code:
    ```
    if (!ExternalObject.AdobeXMPScript) {
    ExternalObject.AdobeXMPScript = new ExternalObject('lib:AdobeXMPScript');
    }

    const xmp = new XMPMeta(app.activeDocument.XMPString); // throws XMPMeta does not have a constructor
    ```

    16 votes

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    2 comments  ·  SDK and Scripting  ·  Delete…  ·  Admin →
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    Completed (Comments Open)  ·  AdminAkshaya Saxena (Admin, Adobe Illustrator) responded

    We have fixed this issue in 29.0 and 28.7.2 releases.

12. Back with a vengeance: Constrain (holding Shift key) doesn't work with Smart Guides turned on, for Scale, Rotate, Reflect

    This is an older bug that was fixed a while ago but seems to be back with a vengeance.

    It is now happening in Adobe Illustrator 28.4 on Mac OS Sonoma 14.4.1.

    See this link:

    https://illustrator.uservoice.com/forums/601447-illustrator-desktop-bugs/suggestions/36247978-constrain-shift-key-doesn-t-work-with-smart-guid

    When smart guides are on none of the constrain features (holding down shift) work properly, whether it's rotating, reflecting, etc. It just sort of jumps back to one position, often the original position, and won't move. The little magenta text that lets you know the angle etc. also goes a little crazy and looks like it's trying to display a few different words on top of each other.

    This is an older bug that was fixed a while ago but seems to be back with a vengeance.

    It is now happening in Adobe Illustrator 28.4 on Mac OS Sonoma 14.4.1.

    See this link:

    https://illustrator.uservoice.com/forums/601447-illustrator-desktop-bugs/suggestions/36247978-constrain-shift-key-doesn-t-work-with-smart-guid

    When smart guides are on none of the constrain features (holding down shift) work properly, whether it's rotating, reflecting, etc. It just sort of jumps back to one position, often the original position, and won't move. The little magenta text that lets you know the angle etc. also goes a little crazy and looks like it's trying to display a few different words on… more

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    26 comments  ·  Tools  ·  Delete…  ·  Admin →
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    AdminEgor Chistyakov (Admin, Adobe Illustrator) responded

    A current 'workaround' is to disable Transform Tools option in Preferences > Smart Guides. This removes the 'uniform' guide, making the smart guides less useful, but it stops it from jittering.

13. Generating doesn't work. 'Something went wrong' message gets displayed

    Not generating neither object, nor scene or symbol...

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    26 comments  ·  Tools  ·  Delete…  ·  Admin →
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    Done (Available in Beta)  ·  AdminEgor Chistyakov (Admin, Adobe Illustrator) responded

    This issue is believed to be fixed in the build 28.4.0.20.

    Please try to update and generate anything. Comment back if it works.

14. Words get broken when hyphenation is off with no hyphens

    Illustrator (since a long ago) has a habit of breaking words in area type texts when it should not. Take a look at the test file and watch the attached GIF.

    As you can see, the second word is a long one, and Ai for some reason breaks it — although Hyphenate is off (and the language is properly chosen).

    No hyphen also is displayed at the end of the line, the word is just split.

    If we toggle the Composer from Single-Line to Every-Line, Ai at first correct the tracking and fits the word... but once the container is resized, it gets broken again... and sometimes, when nothing else is done, it gets recalculated again! ...but sometimes not, and it’s even worse, because non-reliable.

    InDesign does it properly, whatever composer is chosen, whatever language.
    No hyphenation should mean NO hyphenation. Words should break like this only when a container width is smaller than the word — and you can see it’s not the case here.

    Works the same on Mac and Windows.

    Illustrator (since a long ago) has a habit of breaking words in area type texts when it should not. Take a look at the test file and watch the attached GIF.

    As you can see, the second word is a long one, and Ai for some reason breaks it — although Hyphenate is off (and the language is properly chosen).

    No hyphen also is displayed at the end of the line, the word is just split.

    If we toggle the Composer from Single-Line to Every-Line, Ai at first correct the tracking and fits the word... but once the container is… more

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    6 comments  ·  Type, Fonts, Text  ·  Delete…  ·  Admin →
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    Resolved (Comments Open)  ·  AdminEgor Chistyakov (Admin, Adobe Illustrator) responded

    Claimed to be fixed in the latest 30.3 general release.

    The original report had a singular Latin 'o' mixed into the Cyrillic text, and this makes it break without a hyphen.

    The font team notifies that Unicode standart prescribes to not break between two scripts that use spaces as word breaks, so this problem can fixed sometimes later, when the team revises their reflow strategy.

    As for now, be notified it’s a very narrow case, and is a good sign that your text has homoglyphs in it.

    Please update and check if Ai now handles mixed cases with hyphens in their proper places.

15. Ai crashes (hangs) after installing (and selecting) Google Noto Color Emoji font!

    Since Ps has added NCE (Noto Color Emoji) font, Ai doesn't recognize it! I downloaded the font from GFont (NCE v2.038). After installing (for "All users"), whenever I select the NCE font in Ps or Ai, those apps crash (hang)!

    If I uninstall the font (which I downloaded from GFont, not the Ps native installed one) and reinstall Ps, the font works OK, but again it doesn't appear in the Ai font list!

    I posted some screenshots there:
    https://community.adobe.com/t5/illustrator-discussions/google-noto-color-emoji-font-in-ai/td-p/13523581

    16 votes

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    5 comments  ·  Type, Fonts, Text  ·  Delete…  ·  Admin →
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16. Wacom is crashing Illustrator 2023

    It crashes within in minutes. It will crash while selecting a tool, moving the screen, or trying to use a tool--any function using a Wacom. There is rarely a crash report and often it's not even open long enough for the 2 minute autosave to kick in. I'm on a pc with Windows 10 and 27.2 cc.

    16 votes

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    Resolved (Comments Open)  ·  13 comments  ·  Performance  ·  Delete…  ·  Admin →
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17. Copying tables from InDesign and only the text pastes in Illustrator

    Hello, I used to be able to copy a table I created in InDesign and copy and paste it into Illustrator with all of the formatting being the same. Now when I go to paste a table, all of the table formatting is missing and it's just a big block of text. Please fix this soon as my company does this on a day-to-day basis for our images. I attached an image of what it looks like when I paste the table in Illustrator.

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    16 votes

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    5 comments  ·  Effects, Appearance, Graphic Styles  ·  Delete…  ·  Admin →
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    Under Review  ·  AdminRama (Mgr, Software Development, Adobe Illustrator) responded

    Illustrator team is working on a fix for this issue. Meanwhile you can use the below workaround to paste the table as it was before.

    Before you copy the table in InDesign, create a path object along with table and then copy from InDesign and Paste in Illustrator. This forces the PDF route for copy/paste between ID and AI

18. Intertwine objects expand when an effect is applied to them

    When I want to add, say, a drop shadow to my whole intertwined art, I get it immediately expanded. A warning is displayed, but I’d prefer to keep it live.

    I’d put this in user requests, but let’s admit this is a bug, since I never asked for an object to be expanded, and it potentially can stay live — unlike moving one point of a live rectangle, which obviously makes it a non-rectangle anymore.

    16 votes

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    0 comments  ·  Effects, Appearance, Graphic Styles  ·  Delete…  ·  Admin →
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19. Free Distort effect doesn’t work properly with Freeform gradients

    When Free Distort effect is applied to a path with a freeform gradient fill (we all now know it’s not a real fill), the stops just vanish if they happen to 'fall out' beyond the resulting path — the same way they get dropped when you edit a path with a Direct Selection tool (which can also be treated as a bug, because you are just ditching user data — these color stops should be able to be placed outside of the path!)

    Images 6 and 7 show what happens if you try to make the shape larger than the original with same effect — we gat to see that technical offset Ai generates to work around the nature of the triangular mesh fill generated.

    It all looks like the effect gets applied to the invisible clipping mask of the resulting container, not like it happens for a NORMAL fill.

    ...but, if you drag the effect above the fill in the Appearance panel (image 8), you’ll get the look we wanted to create in the first place.

    Nothing like this happens for ordinary gradients, there is no visual difference if the effect is above or below the fill. However, the fill is actually never distorted at all — which is not cool. You have mesh tech! 'Distort linear gradients', as envelopes can do! Distort freeform meshes too!

    And yeah, you need to integrate new tools better.

    When Free Distort effect is applied to a path with a freeform gradient fill (we all now know it’s not a real fill), the stops just vanish if they happen to 'fall out' beyond the resulting path — the same way they get dropped when you edit a path with a Direct Selection tool (which can also be treated as a bug, because you are just ditching user data — these color stops should be able to be placed outside of the path!)

    Images 6 and 7 show what happens if you try to make the shape larger than the… more

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    16 votes

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    0 comments  ·  Gradients  ·  Delete…  ·  Admin →
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20. Dissapearing controls

    My controls are dissapearing. Attached is a screenshot.
    I can select elements on the graphics but cannot see any buttons.
    Seems to be happening at random times. I have tried using 3 different PCs now and it happens on all 3.
    AI version: 26.5
    OS: Windows 10 Enterprise version 10.0.19042 Build 19042.

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    16 votes

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    17 comments  ·  User Interface  ·  Delete…  ·  Admin →
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    Completed (Comments Open)  ·  AdminAnkit Goyal(Illustrator Team) (Admin, Adobe Illustrator) responded

    I am happy to share that we have fixed this bug in our latest release – 27.0.0 which is available worldwide now.

    Going forward, our goal is to fix as many top User-Voice bugs as possible and as frequently as possible. Given the nature of the fixes, some of the bugs will take a longer time to fix, but we are on it.

    You can update to the latest release using Creative Cloud desktop App: https://helpx.adobe.com/in/creative-cloud/help/creative-cloud-updates.html

    Thank you for all the feedback. Keep it coming!

    Ankit Goyal

    Illustrator Team