Illustrator (Desktop) Bugs
When reporting a bug, please provide a detailed description with the following:
- Details of your operating system
- The version of Adobe Illustrator (desktop)
- The steps you were taking when you experienced the issues
- Your expected result and the actual result
- Upload your Illustrator file or a video (screen recording or gif, this helps us most to reproduce the issue and resolve it)
7650 results found
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Export PSD is aborted with error
When exporting Illustrator documents to PSD via Export As…, documents that would succeed with JPEG or PNG stop with an error.
The error dialog appears twice, and the messages are as follows
1. Unable to export at this resolution. Please lower the resolution and try again.
2. The operation cannot complete because of an unknown error. [RES!]
The generated image is 4px in total and the resolution is not too high.
Environment:
- Illustrator 2022 (26.5.0)
- macOS 11.6.8
The same error occurred when I tried with Illustrator CS6.
Steps to reproduce:
- open the attached file 16383.ai
- Select [File >…
14 votes -
ファイル→書き出しにてJPEGを書き出す際、圧縮方式が選択したものと異なる場合がある
Windows10/21H1 Adobe IllustratorCC 26.0.3
問題が発生したときに実行していた手順
1.アートワークをアートボード上に作成する。
2.ファイル→書き出し→書き出し形式を選択しJPGを選択する。
3.ダイアログ上で圧縮方式を「ベースライン（最適化）」を指定しJPEGファイルを書き出す。
4.書き出されたJPEGファイルは圧縮方式がプログレッシブになっている。想定していた結果
指定したベースライン（最適化）でJPEGファイルが作成される。実際の結果
圧縮方式がプログレッシブにて書き出される。この症状はWindows版のみで起こるようです。また、書き出し状態が異なるケースも見られるようなので他のパラメータによる影響を受けている可能性も残ります。
わたしが検証したファイル３種類を添付します。それぞれがファイル名に付けた圧縮形式で書き出しを行っていますが、バイナリデータを見てもベースライン最適化とプログレッシブのマーカーが入れ替わっている状態です。
この問題については以下のスレッドをご参照下さい。14 votes -
Area Type text stretching when transformed with another shape
When I transform an Area Type text box using the handles, it resizes the Area and the type fits according to paragraph settings - which is what I want from Area Type - (first part of video).
But if I transform at the same time as another shape, selecting both at the same time - the type resizes like point type, stretching and scaling with the box, which is not how area type should behave - (second part of video).
So I can't transform an Area Type text box at the same time, for instance, as a holding shape that…
14 votes -
Dashed line not working
I have the latest build of Illustrator 2021 for macOS Big Sur. When I try to apply the dashed line feature to lines or shapes, the effect does not show up. It’s as if I never clicked it. What’s going on here? I’ve never experienced this in past versions of Illustrator. I even tried deleting my preferences. Still nothing. This is so frustrating!
14 votesHi,
Thanks for reporting this issue.
Unfortunately we are not able to reproduce this issue.
Could you please provide a video, test file or steps of the workflow with which you are facing this issue and share with us. Kindly share the above with us in a Zip file at sharewithai@adobe.com . Please mention the title of this issue as the subject of the mail.Regards,
Ankit Goyal
Illustrator Team -
Illustrator RulerUnits returns Unknown for 'Feet' and 'Feet and Inches'
Illustrator recently added 'Feet' and 'Feet and Inches' to the available ruler units; however, when a user selects one of these units, the scripting side returns 'RulerUnits.Unknown' for 'activeDocument.RulerUnits'.
For scripting, the corresponding 'RulerUnits.*' value should be added so that developers can respond to the selected units.
14 votesI am happy to share that we have fixed this bug in our latest release – 27.1.1 which is available worldwide now.
Going forward, our goal is to fix as many top User-Voice bugs as possible and as frequently as possible. Given the nature of the fixes, some of the bugs will take a longer time to fix, but we are on it.
You can update to the latest release using Creative Cloud desktop App: https://helpx.adobe.com/in/creative-cloud/help/creative-cloud-updates.html
Thank you for all the feedback. Keep it coming!
Ankit Goyal
Illustrator Team
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Page orientation incorrect in new document panel
Opening a new document and trying to make it 17"w x 11"h, the document opens at 11"w x 17"h.
v25.1
14 votesThe issue is no longer reproducible in later versions of Illustrator. Please comment back if it still does happen for you.
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Corner Rounding Errors: Rounding more than the selected corners
1) Mac OS 10.15.6 / Adobe Illustrator 24.3
2) Selected only the upper corners on this piece of artwork. Adding a corner round to them.
3) I expect corner round to be applied only to the selected corners.
4) Illustrator is changing the curve of the lower left and lower right larger exterior curves. (You can see the original artwork underneath in Cyan... only the upper 6 corners of the "w" were supposed to be effected). This is happening on many other pieces of art that I'm currently working on as well.
14 votes -
Text on path gets selected when you marquee over empty space
When I need to select something under the arc, like it’s shown in the GIF attached, I can use marquee and the the type object gets selected.
Why?
Did I click the path? No.
Did I click the text? No.
That’s just the 'Illustrator’s way'. Can you make an option to disable this nonsense?14 votes -
Allow to isolate a compound path when only a part of it is selected
Since we can't isolate components of compound path and shapes it is strange that Ai won't isolate a whole compound path/shape when you select only a part of it.
Try this:
1. Create compounds path/shape — like a torus
2. Use Direct/Group Selection tool to select only the inner circle if your torus
3. The 'Isolate Selected Object' button won't appear on the Control panel and the assigned hotkey won't do anything.This should be fixed. Ai should allow to isolate a compound path/shape when you select a part of it.
Also, I think that Ai should be able to…14 votes -
PDF Export/Save .joboptions not appearing; cannot use PDF/X-4:2010 Standard joboptions
Adobe PDF Export presets (.joboptions) that work in ID, PS do not appear as options in Save As > PDF in AI.
Edit > Adobe PDF Presets... show they are installed. Attempting to Install them manually returns an error: "The preset '[XX.joboptions]' is not recognized as a valid .joboptions file." They cannot be Edited nor Exported from this dialog. (Even though they can be Edited and reimported in other apps.)
Affected presets use PDF/X-4:2010 Standard.
Illustrator requires PDF Export presets specifying Standard PDF/X-4:2007 or lower/None.
Creating new presets within Illustrator and selecting "Standard: PDF/X-4:2010" in the dialog actually creates .joboptions…
14 votesI am happy to share that we have fixed this bug in our latest release – 24.1.2 which is available worldwide now.
Going forward, our goal is to fix as many top User-Voice bugs as possible and as frequently as possible. Given the nature of the fixes, some of the bugs will take a longer time to fix, but we are on it.
You can update to the latest release using Creative Cloud desktop App: https://helpx.adobe.com/in/creative-cloud/help/creative-cloud-updates.html
Thank you for all the feedback. Keep it coming!
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Distribute Spacing field is disabled if you set a key object BEFORE opening Align panel
Windows 10 Pro (64-bit), Illustrator 24.0.1 (64-bit)
If I wish to align / distribute two or more objects in Illustrator, if I select the objects and click on the 'master object' BEFORE I go to the 'Align' tool window, the distance box remains greyed out as you can see in one of the screenshots below. I find this very annoying, for example, I may have previously been on the 'Transform' tool window sizing my objects, then I copy them a few times and select them all, select a master object then go to the 'Align' window and the distance box…
14 votes -
Refresh problems in Trim View - Illustrator 24.0
I'm not sure this is exclusive to GPU, but in Trim View sometimes when working with content, it stops refreshing properly and causing anomalies on screen
14 votesI am happy to share that we have fixed this bug in our latest release – 27.3.1 which is available worldwide now.
Going forward, our goal is to fix as many top User-Voice bugs as possible and as frequently as possible. Given the nature of the fixes, some of the bugs will take a longer time to fix, but we are on it.
You can update to the latest release using Creative Cloud desktop App: https://helpx.adobe.com/in/creative-cloud/help/creative-cloud-updates.html
Thank you for all the feedback. Keep it coming!
Ankit Goyal
Illustrator Team
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Bounding Box resetting automatically — ruins workflow
Normally in Illustrator, the bounding box is locked to the orientation of an object until you manually reset the bounding box. I am experiencing a bug in Adobe CC 23.0.3 where the bounding box of an object, or group of objects in this case, resets immediately after a rotation. This prevents me from executing the standard task of rotating an object, then scaling it horizontally using the bounding box to create the correct perspective (see video).
The reason I'm confident in reporting this as a bug is because I have never experienced this before and have been using Illustrator since…
14 votes -
CC 2019 version runs slow!
For some reason in this 2019 version of the program it chugs and is very slow to move around and work with my files, even if the files are not very large. I usually have to shut the program down and restart to correct the problem. Would like to know if anyone else is having this problem and if someone at Adobe could address this, thank you.
14 votesI am closing the ticket due to lack of response.
Please get in touch with us at sharewithai@adobe.com or any of the other support channels – https://helpx.adobe.com/support.html . Please give a reference to this post so that we can identify you.
Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here. -
AI doesn't expand folders in File > Scripts when you have over some number of nested folders
I have 57 folders inside Scripts root folder.
They are well-organized and have several levels of hierarchy:
10 general folders containing (or not) files and folders. The deepest level is 3 folders.
AI ignores folder content at I would say folder 54 and doesn't expand the last three. Clicking won't help.
Do you have any limitations for nested folders in AI?
Why it is not documented then?
Anyway, fix it, please.
Fix at least something besides your fresh CC 2019 bugs (that you still don't fix).14 votes -
Stroke with gradient: overprinting attribute not set
When a stroke with a gradient is set to overprinting, the overprinting attribute is not set anymore when reopening the file.
Attached is a screenshot of an example.
We are using CC 2018 and CC 2017, on Mac OS 10.12, 10.13, 10.14 on various machines.
14 votesCompleted (Comments Open) ·
AdminAvinash Singh Kotwal
(Principal Product Manager, Adobe Illustrator)
responded
I am happy to share that we have fixed this bug in our latest release – 23.0.6 which is available worldwide now.
Going forward, our goal is to fix as many top User-Voice bugs as possible and as frequently as possible. Given the nature of the fixes, some of the bugs will take a longer time to fix, but we are on it.
You can update to the latest release using Creative Cloud desktop App: https://helpx.adobe.com/in/creative-cloud/help/creative-cloud-updates.html
Thank you for all the feedback. Keep it coming!
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Unstable CC 2019 in Mojave
Illustrator CC 2019 on OSX Mojave is completely unstable.
Ive been working on a few files today, Illustrator crashes within 3mins of working on a file and there is no recovery file, so basically I lose what I am working on. Im now saving every 30 sec anticipating a crash. At first I htought it was a font conflict, so I outlined all of hte fonts. Nope, still crashes. Next I will uninstall Illust CC19 and re-install.14 votesMojave is a supported operating system since Illustrator version 23.×.
We request your help. Please get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html . Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here. -
Illustrator 2019 Crashes on startup
I've upgraded to the latest Illustrator (2019), but it crashes on startup. I have tried uninstalling it and re-installing it, but it still crashes. I've re-installed it with fresh preferences, e.g. not importing settings from the previous version and it still will not startup. The same thing is also happening to InCopy.??
Luckily I did not remove the previous version.
Any idea why this is happening and how to fix it??
I'm running a MacPro (Late 2013), 3.5 GHz 6-Core Intel Xeon E5, 32GB RAM, AMD FirePro D500 3072 MB, with macOS High Sierra (10.13.6)
14 votesPlease accept my sincere apology for the inconvenience. Please get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html . Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.
Warm Regards,
Ashutosh Chaturvedi | Sr. Quality Engineering Manager – Illustrator -
Offset Path Won't Work
I am using Adobe Illustrator CC 2018 and can't get negative offset path values to work. I am trying to create an offset path in the negatives in text that I have created outlines on. When I do positive numbers, the offset path gets bigger (as it should) When I do negative offset values, the object is duplicated but at the exact same size. I have tried using the offset path tool from both the 'object' and 'effect' tabs and neither is giving me results. I have also tried negative values ranging from -1 to -16,000... there is no change.
14 votesHi Everyone,
Can you please provide a screenshot or step-by-step details of what you are trying to do. I ask because it’s working fine for me (see attached screenshot; it’s quite possible that I misinterpreted what you are trying to achieve). Could it be that the negative offset you are applying is greater than the size of the object. In that case, it won’t work. Otherwise it should.
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Both Free Transform tool and bounding box treat narrow objects wrong
I don't use bounding box. It messes with my corner and middle points, it occasionally resizes my art when I just want to drag it by it's side and so on — so I always turn it of.
When I need to scale anything, I pick up Free transform tool.
Alas, both of these marker-ish tools have same problem — they treat narrow objects completely WRONG.See the file attached.
For example, I have a perfectly aligned and sized magenta strip.First, I try to use Free Transform tool to make it taller. AI transform my path not from the…
14 votes
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