Illustrator (Desktop) Bugs
When reporting a bug, please provide a detailed description with the following:
- Details of your operating system
- The version of Adobe Illustrator (desktop)
- The steps you were taking when you experienced the issues
- Your expected result and the actual result
- Upload your Illustrator file or a video (screen recording or gif, this helps us most to reproduce the issue and resolve it)
7754 results found
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Properties panel does not scale in width
In Illustrator CC 2018 (Windows), the Properties panel does not scale in width, so it can not be grouped with other panels (when switching, all panels become equal to the Properties panel in width).
In the transformation section of the object in the Properties panel, you can not change the size proportionally using the Ctrl + Enter shortcut. In the Transformation panel, you can do this.
15 votes -
Could not read file because the plug in did not understand this file
Not sure what is happening. I was able to open files before but now I receive a message
15 votesDocument recovery is now built inside Illustrator to recover incomplete/corrupt documents. Illustrator first tries to fix and open the native Illustrator document, if that fails then the PDF part of the document is recovered if it is available. Illustrator shows message to the user if any of the above attempts fails to recover the document.
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Undo Release Clipping Mask Does Nothing
I recently noticed that if I unclip an object, by accident or necessity, that I cannot undo the step either through the menu Undo or Command key Undo.
I can clip and Command-Z to unclip.
I can manually unclip and Command-Z to reclip.
If I clip, I Command-z to unclip and then Command + Option + Z to redo my last action and it will properly clip.But if I just manually unclip, and then use the Undo command to reclip it like it was? It doesn't work. Nothing happens and it moves on in the history.
I am on…
14 votesThis issue has been fixed and released with Illustrator latest release - 29.2
Please update to latest version from Creative Cloud Desktop.
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Broken overprint preview in 28.7.1
Hi, the overprint preview is broken in the newest version of illustrator.
I have describved the issue in ttopic:
https://community.adobe.com/t5/illustrator-discussions/illustrator-dosent-show-difference-in-previwe-mode-between-100-black-and-40-30-30-100-black/td-p/1485774314 votesWe have fixed this issue in 29.0 (MAX) and 28.7.2 releases.
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Preview in PNG export options panel doesn't work
There is a bug in options panel for PNG files, the preview window only show white or transparent regarding the option selected.
MacBook M1 Pro
Illustrator 28.314 votes -
When a group is set as a key object inside of the ungrouped isolation, Distribute Spacing treats some other groups as ungrouped
- Open the test file
- Isolate the group
- Select all
- Ungroup — now you have just <Objects> as the last step of isolation
- Click the leftmost group once with the Selection tool to make it the key
- Press Horizontal Distribute Space button in Align panel Ai will treat the last group as if it is ungrouped — but it is not!
Why do I do this at all? To distribute all objects inside of a group.
I can’t do this when it is grouped, so I select it first, then isolate (to avoid interaction with anything else on canvas), then ungroup…14 votes -
Add an option for the Transform effect to use visible bounds of a clipping object
Transform effect is one of the most powerful thing Ai has, compared to whole Repeats functionality. It’s versatile, it works with anything (unlike Repeats).
It has some flaws though, and one of them is the fact it always operates on the overall bounds of the objects, even if it is clipped. It can be useful for some cases, but most of the time we treat objects differently.
Check the image attached.
This combination of effect options applied to a clipped ellipse should produce a result like the green one at thee right... instead, the object is reflected from the right…14 votes -
Words get broken when hyphenation is off with no hyphens
Illustrator (since a long ago) has a habit of breaking words in area type texts when it should not. Take a look at the test file and watch the attached GIF.
As you can see, the second word is a long one, and Ai for some reason breaks it — although Hyphenate is off (and the language is properly chosen).
No hyphen also is displayed at the end of the line, the word is just split.
If we toggle the Composer from Single-Line to Every-Line, Ai at first correct the tracking and fits the word... but once the container is…
14 votesIt turns out the file in the original report has a singular Latin 'o' mixed into the Cyrillic text, and this makes it break without a hyphen.
The font team notifies that Unicode standart prescribes to not break between two scripts that use spaces as word breaks, so this problem can fixed sometimes later, when the team revises their reflow strategy.
As for now, be notified it’s a very narrow case, and is a good sign that your text has homoglyphs in it.
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Illustrator 2023 (27) Crashes When Moving/Dragging
All versions (27 on) have been crashing when I try to drag/move a group or selection of items. This seems to happen more when I am moving in small increments or if I'm zoomed in, but can happen when I am zoomed out and moving a larger distance as well. Any attempt to drag items from one area to another seems to cause a crash! I have been using Illustrator 27.2, on a 64GB M1 Max MacBook Pro, running Ventura 13.1. I use a Wacom Intuos Pro tablet that is updated to the latest drivers.
14 votes -
14 votes
I am happy to share that we have fixed this bug in our latest release – 27.3.1 which is available worldwide now.
Going forward, our goal is to fix as many top User-Voice bugs as possible and as frequently as possible. Given the nature of the fixes, some of the bugs will take a longer time to fix, but we are on it.
You can update to the latest release using Creative Cloud desktop App: https://helpx.adobe.com/in/creative-cloud/help/creative-cloud-updates.html
Thank you for all the feedback. Keep it coming!
Ankit Goyal
Illustrator Team
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Export PSD is aborted with error
When exporting Illustrator documents to PSD via Export As…, documents that would succeed with JPEG or PNG stop with an error.
The error dialog appears twice, and the messages are as follows
1. Unable to export at this resolution. Please lower the resolution and try again.
2. The operation cannot complete because of an unknown error. [RES!]
The generated image is 4px in total and the resolution is not too high.
Environment:
- Illustrator 2022 (26.5.0)
- macOS 11.6.8
The same error occurred when I tried with Illustrator CS6.
Steps to reproduce:
- open the attached file 16383.ai
- Select [File >…
14 votes -
ファイル→書き出しにてJPEGを書き出す際、圧縮方式が選択したものと異なる場合がある
Windows10/21H1 Adobe IllustratorCC 26.0.3
問題が発生したときに実行していた手順
1.アートワークをアートボード上に作成する。
2.ファイル→書き出し→書き出し形式を選択しJPGを選択する。
3.ダイアログ上で圧縮方式を「ベースライン（最適化）」を指定しJPEGファイルを書き出す。
4.書き出されたJPEGファイルは圧縮方式がプログレッシブになっている。想定していた結果
指定したベースライン（最適化）でJPEGファイルが作成される。実際の結果
圧縮方式がプログレッシブにて書き出される。この症状はWindows版のみで起こるようです。また、書き出し状態が異なるケースも見られるようなので他のパラメータによる影響を受けている可能性も残ります。
わたしが検証したファイル３種類を添付します。それぞれがファイル名に付けた圧縮形式で書き出しを行っていますが、バイナリデータを見てもベースライン最適化とプログレッシブのマーカーが入れ替わっている状態です。
この問題については以下のスレッドをご参照下さい。14 votes -
Dashed line not working
I have the latest build of Illustrator 2021 for macOS Big Sur. When I try to apply the dashed line feature to lines or shapes, the effect does not show up. It’s as if I never clicked it. What’s going on here? I’ve never experienced this in past versions of Illustrator. I even tried deleting my preferences. Still nothing. This is so frustrating!
14 votesHi,
Thanks for reporting this issue.
Unfortunately we are not able to reproduce this issue.
Could you please provide a video, test file or steps of the workflow with which you are facing this issue and share with us. Kindly share the above with us in a Zip file at sharewithai@adobe.com . Please mention the title of this issue as the subject of the mail.Regards,
Ankit Goyal
Illustrator Team -
Illustrator RulerUnits returns Unknown for 'Feet' and 'Feet and Inches'
Illustrator recently added 'Feet' and 'Feet and Inches' to the available ruler units; however, when a user selects one of these units, the scripting side returns 'RulerUnits.Unknown' for 'activeDocument.RulerUnits'.
For scripting, the corresponding 'RulerUnits.*' value should be added so that developers can respond to the selected units.
14 votesI am happy to share that we have fixed this bug in our latest release – 27.1.1 which is available worldwide now.
Going forward, our goal is to fix as many top User-Voice bugs as possible and as frequently as possible. Given the nature of the fixes, some of the bugs will take a longer time to fix, but we are on it.
You can update to the latest release using Creative Cloud desktop App: https://helpx.adobe.com/in/creative-cloud/help/creative-cloud-updates.html
Thank you for all the feedback. Keep it coming!
Ankit Goyal
Illustrator Team
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Same keyboard shortcut (Alt + C) for two different options in the Place dialog box
In the Place dialog box two different options (Open Cloud Document and Replace) have the same shortcut — 'C' key. In both cases the 'C' letter in the option titles is underlined. See attached screenshot.
Windows 10, Illustrator v25.2
14 votes -
Page orientation incorrect in new document panel
Opening a new document and trying to make it 17"w x 11"h, the document opens at 11"w x 17"h.
v25.1
14 votesThe issue is no longer reproducible in later versions of Illustrator. Please comment back if it still does happen for you.
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Mouse/Tablet issues when using Hej Stylus! in combination with Ai
Operating system: macOS 10.15.6
Graphics card: NVIDIA GeForce GT 750M 2 GB
Intel Iris Pro 1536 MB
Wacom Tablet, Intros Pro, or Cintiq 24 HD f.i.Broken: Ai CS6+
Eilert from Hej Stylus! writing. Hej Stylus! is a tool that smoothes tablet output amongst other features.
Hej Stylus! pulls live tablet event data and re-infuses altered events back into the macOS event stream using:CGEvent.tapCreate(tap: .cgSessionEventTap,
place: .headInsertEventTap,
options: .defaultTap,
...
Using any of Hej Stylus!' position smoothing algos creates cursor issues in Ai - on tablet use only. Mouse is not affected.
Using Tablet devices causes blender to 'use'…14 votesHi All,
Thanks for reporting the issue .
We are not able to reproduce this issue in house. ,Kindly provide following info to nail down this issue:1)Kindly provide some video showing how in Illustrator issue is observed, Test file(Via File→Package) & elaborated steps with which you are facing issue and share with us at ShareWithAI@adobe.com .
Please mention the title of this issue as the subject of the mail.
Warm regards
Aishwarya G Gadodia
Illustrator Team -
Corner Rounding Errors: Rounding more than the selected corners
1) Mac OS 10.15.6 / Adobe Illustrator 24.3
2) Selected only the upper corners on this piece of artwork. Adding a corner round to them.
3) I expect corner round to be applied only to the selected corners.
4) Illustrator is changing the curve of the lower left and lower right larger exterior curves. (You can see the original artwork underneath in Cyan... only the upper 6 corners of the "w" were supposed to be effected). This is happening on many other pieces of art that I'm currently working on as well.
14 votes -
Text on path gets selected when you marquee over empty space
When I need to select something under the arc, like it’s shown in the GIF attached, I can use marquee and the the type object gets selected.
Why?
Did I click the path? No.
Did I click the text? No.
That’s just the 'Illustrator’s way'. Can you make an option to disable this nonsense?14 votes -
Allow to isolate a compound path when only a part of it is selected
Since we can't isolate components of compound path and shapes it is strange that Ai won't isolate a whole compound path/shape when you select only a part of it.
Try this:
1. Create compounds path/shape — like a torus
2. Use Direct/Group Selection tool to select only the inner circle if your torus
3. The 'Isolate Selected Object' button won't appear on the Control panel and the assigned hotkey won't do anything.This should be fixed. Ai should allow to isolate a compound path/shape when you select a part of it.
Also, I think that Ai should be able to…14 votes
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