8297 results found

1. Blend Tool doesn't create/show a spine when blending between two open paths

   Normally when creating a blend between two objects with the Blend tool (or Object > Blend > Make), Illustrator creates and shows a spine that can be manipulated with the Pen, Direct Selection and other tools. This spine makes it easy to edit the path of the blend with the Pen and Direct Selection tools.

   When creating a blend between two open paths, however, Illustrator does not create or show this spine.

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   8 comments  ·  Blends  ·  Delete…  ·  Admin →
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2. Illustrator uses UI scaling for menus from main display in dual display setup

   Windows 10, version 1803
   Illustrator CC (22.1)

   I have a dual display setup. Display 1 is 109ppi (27", 2560x1440) set to 100% UI scale in Windows settings. Display 2 is 282ppi (15.6", 3840x2160) set to 225% UI scale in Windows settings.

   Illustrator is set to 'scale to higher supported scale factor'

   If Illustrator is placed on display 2, with display 1 set as the 'main' or primary display in windows settings, Most UI items within Illustrator display as expected but menus and some other items become unreadable, because Illustrator appears to take its UI scaling setting from the display set as the main or primary display.

   If I set display 2 as the 'main' or primary display within Windows settings, and Illustrator is placed on display 2, menus render as expected.

   This behaviour does not happen with Photoshop.

   Windows 10, version 1803
   Illustrator CC (22.1)

   I have a dual display setup. Display 1 is 109ppi (27", 2560x1440) set to 100% UI scale in Windows settings. Display 2 is 282ppi (15.6", 3840x2160) set to 225% UI scale in Windows settings.

   Illustrator is set to 'scale to higher supported scale factor'

   If Illustrator is placed on display 2, with display 1 set as the 'main' or primary display in windows settings, Most UI items within Illustrator display as expected but menus and some other items become unreadable, because Illustrator appears to take its UI scaling setting from the display set… more

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   5 comments  ·  User Interface  ·  Delete…  ·  Admin →
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3. Dragging a new guide from a rule activates the artboard behind the ruler

   In a document with multiple artboards when I have an active artboard (black outline) and then go to drag a vertical guide from the left ruler, the measurements change and a different artboard gets selected that's running under the rulers. When clicking in the rulers any object, layer or artboard selection needs to be suspended.

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   4 comments  ·  Documents and Artboards  ·  Delete…  ·  Admin →
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4. saving ai/pdf file is too slow

   Saving ai or pdf file takes a lot longer than what it supposed to be. This is newly purcahse mackbook pro that I am using and its performance is great with photoshop and other adobe apps. I even untick 'pdf compatible' setting but it won't change a thing.

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   3 comments  ·  Performance  ·  Delete…  ·  Admin →
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5. Illustrator version 22.1 keeps crashing my computer.

   Illustrator 22.1 (64 bit)
   Windows 7

   Illustrator keeps glitching when used. Program will experience extreme lagging as well as leave ghost tracers as objects are dragged across the screen. Has crashed this pc twice.

   Virtually unusable as it is currently running.

   Problem does not happen with either Photoshop or InDesign on this pc.

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   5 comments  ·  Performance  ·  Delete…  ·  Admin →
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   Request to Contact Support  ·  Ashutosh Chaturvedi responded

   Please get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html . Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.

   Warm Regards,
   Ashutosh Chaturvedi | Sr. Quality Engineering Manager – Illustrator

6. Smart Guides no longer work.

   Smart Guides no longer work in Illustrator

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   Resolved (Comments Open)  ·  5 comments  ·  Tools  ·  Delete…  ·  Admin →
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7. Rectangle’s Width and Height are swapped

   The measurements (width and height) on the Shape section in Properties and in the Control panel are inverted compared to the measurements on the Transform panel. The Transform panel shows the correct measurements, but no the Shape sections. Please fix so that both panels have the same measurement.

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   11 comments  ·  Properties Panel  ·  Delete…  ·  Admin →
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8. Phantom lines at 315° are drawn in Outline mode at large zoom levels

   Illustrator CC 22.0.1 This has happened occasionally in the past few versions.
   I'll create an object with the pen tool, and close the object. When I zoom to make modifications on the path I sometimes see a path shoot off to the right at ~315° from one of the anchor points and it looks like the path connecting two anchor points isn't there. As I move it around or zoom out it'll disappear, but if I move back it comes back. Editing the object isn't affected, but it is highly visually distracting. Attached video file illustrates.

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   3 comments  ·  Rendering Issues (GPU, CPU)  ·  Delete…  ·  Admin →
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9. The interface doesn't appear

   When I open Ai, the interface never load(1). If I pass the cursor over the top, that bottons appear(2). And, if I select a new color of interface appear the rest(3), but if I press "Ok", that disappears.

   Intel Core i3-5005U CPU @ 2.00 GHz
   4Gb ram
   64bits system

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   6 comments  ·  User Interface  ·  Delete…  ·  Admin →
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   Request to Contact Support  ·  Anish Kumar responded

   I am closing the ticket due to lack of response.
   Please get in touch with us at sharewithai@adobe.com or any of the other support channels – helpx.adobe.com/support.html . Please give a reference to this post so that we can identify you.
   Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.

10. Cannot merge layers

    Version 22.0.1 brand new download of Illustrator

    'The action cannot complete because a parameter is invalid.'
    (possibly a program error)...
    This is what I get when trying to merge layers.

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    Need More Info  ·  2 comments  ·  Layers  ·  Delete…  ·  Admin →
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11. can't paste object. the requested transformation....

    the image is 5 inches, and I'm pasting into a several page 8.5 x 11 document.... really can't tell you how much time I'm wasting, and I'm very irratated.

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    10 comments  ·  Documents and Artboards  ·  Delete…  ·  Admin →
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    Need More Info  ·  Anish Kumar responded

    Hi,

    Sorry for the inconvenience caused.

    I am not able to reproduce the issue on my side. Are you still able to reproduce this consistently on latest version of Illustrator?

    If yes please share a small video of the same at sharewithai@adobe.com so I can further investigate it.

    Please do mention the link of this thread so we can identify you. Govind from our team will help you on this.

12. Transform Each always uses visible preview bounds instead of expected geometric bounds, ignoring the state of Use Preview Bounds option

    Rotate via Transform Each incorrectly places reference point.
    1. Version: AI-CC 22.0.0
    2. Steps taken:
    Objects: Triangles with 1:1 height/width ratios. Stroked with stroke centered on vector and sharp corners.
    Operation: Rotation via Transform Each command with a centered reference point.

    1. Expected result:
       Since the vector was contained within a square bounding box (1:1 H:W), I expected the triangles to rotate without changing XY location.

    2. Actual result:
       Rotations happened off-center, slightly moving the triangle toward the point that did not align with one of the bounding-box corners.

    Additional Testing:
    I tested the behavior of both the Rotate tool and the Rotate command with a centered reference point and they performed as expected with the bounding box remaining at the same XY coordinates.

    I then tested the Transform Each command on a triangle without a stroke and found that it also performed as expected, rotating around the center point without shifting the XY coordinates of the bounding box.

    Finally, I increased my stroke size to be very large and tested the Transform Each rotation command again and found that the XY offset was directly related to the width of the stroke outside the vector path.

    Conclusion: When performing a rotation, the Transform each tool calculates the center point based on the visible bounds of an object instead of the geometric bounds. Given that with triangles, the stroke is approximately twice as wide at the corners vs the edges, this shifts the reference point to be off-center compared to the actual vector, causing an incorrectly rotated vector.

    Fix: Ensure that the Transform Each command correctly calculates the reference points based on the vector alone instead of the visible bounds of the object. (or better yet, add this as a checkbox option... there IS one more spot available to even out the second column of checkboxes, and I can see there being times when I would want to transform based on visible bounds)

    Rotate via Transform Each incorrectly places reference point.
    1. Version: AI-CC 22.0.0
    2. Steps taken:
    Objects: Triangles with 1:1 height/width ratios. Stroked with stroke centered on vector and sharp corners.
    Operation: Rotation via Transform Each command with a centered reference point.

    1. Expected result:
       Since the vector was contained within a square bounding box (1:1 H:W), I expected the triangles to rotate without changing XY location.

    2. Actual result:
       Rotations happened off-center, slightly moving the triangle toward the point that did not align with one of the bounding-box corners.

    Additional Testing:
    I tested the behavior of both the Rotate tool and the… more

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13. File size growing increasing bloating

    Illustrator 22.0.1 (64bit), Windows 10 64bit (latest version), 64GB RAM, 3.5Ghz 12 core CPU, 2x large SSDs

    As of last week, I have been encountering an issue with file sizes growing larger and larger each time I save. The file grows even when I only move or even delete objects. The larger the file becomes the more it adds with each save, and the slower it becomes. It’s as though it’s doing something like saving history states (although not in any useful way).

    This is a huge problem; the project file I’m currently working on, though modest in complexity (75k points, only a few effects going on) compared to other files I work on, has grown to over 130MB when I’d expect it to be around 20MB. Each time save the file, even to remove parts of the picture, it adds MBs to the file size. It’s currently taking 30 seconds to save. It has ceased to be usable.

    Things I’ve tested in an attempt to resolve the issue:
    • Uninstalling plugins
    • Reinstalling illustrator
    • Testing files on 3 other PCs around the office (they all have the same issue)
    • Deleting all objects with effects of all sorts
    • Expanding artwork
    • Deleting symbols, graphic styles, swatches etc
    • Vector First Aid, removing points, unnecessary groups, masks etc. (before I tried uninstalling plugins obviously)
    • changing colour mode
    • 300dpi > 72dpi raster effects

    None of that helped.

    I also tried making a small file and adding text and paths, then saving and moving objects and re-saving; the file starts small but grows with each save. The larger the file size becomes, the more the file size grows, regardless of the artwork complexity.

    The ONLY thing reduces the file size back to normal is saving in CS6 format.

    Illustrator 22.0.1 (64bit), Windows 10 64bit (latest version), 64GB RAM, 3.5Ghz 12 core CPU, 2x large SSDs

    As of last week, I have been encountering an issue with file sizes growing larger and larger each time I save. The file grows even when I only move or even delete objects. The larger the file becomes the more it adds with each save, and the slower it becomes. It’s as though it’s doing something like saving history states (although not in any useful way).

    This is a huge problem; the project file I’m currently working on, though modest in complexity (75k… more

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    5 comments  ·  File Save, Import and Export  ·  Delete…  ·  Admin →
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    Request to Contact Support  ·  Ashutosh Chaturvedi responded

    Please get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html . Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.

    Warm Regards,
    Ashutosh Chaturvedi | Sr. Quality Engineering Manager – Illustrator

14. CC 2018 Multiply Blend Mode Incorrect

    CC 2018 & Mac Sierra

    If you apply multiply blend mode to a path, group that and apply multiply again at the group level, you now get 2x multiply. This is wrong whether you look at this from a process ink or spot color printing.

    Omg the uploaded example, I am expecting both left and right sides to be identical to each other, as in versions prior to CC2018.

    We often get files from designers who will try to make a color look good on screen, and printing off a color laser printer. You could for example draw 2 overlapping shapes with PMS 123 on multiply them to make a new color. This in my opinion has always been wrong. In reality on press no-one runs a double hit, except for on occasion a white double hit on flexo. Nowadays the substrate and inks are better than you very rarely even see a double hit on white.

    CC 2018 & Mac Sierra

    If you apply multiply blend mode to a path, group that and apply multiply again at the group level, you now get 2x multiply. This is wrong whether you look at this from a process ink or spot color printing.

    Omg the uploaded example, I am expecting both left and right sides to be identical to each other, as in versions prior to CC2018.

    We often get files from designers who will try to make a color look good on screen, and printing off a color laser printer. You could for example draw 2 overlapping… more

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    6 comments  ·  Print  ·  Delete…  ·  Admin →
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    Need More Info  ·  AdminRama (Mgr, Software Development, Adobe Illustrator) responded

    We could reproduce this issue at our end, following are the findings

    1. This issue is reproducible in CPU, GPU Rendering and Print Preview(thumbnail).
    2. Reproducible in older versions as well including Illustrator CS6 (not a new break in CC 2018)
    3. Works fine in Overprint Preview
    4. Works fine in Print & PDF

    Please confirm above observation match with the problem reported in this issue

15. Illustrator 2018 Artboard Problem

    Every time I try to add a new artboard or rearrange existing artboards it causes Illustrator to freeze and I have to force quit. This was not a problem in Ai2017, please fix.

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    6 comments  ·  Documents and Artboards  ·  Delete…  ·  Admin →
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    Completed (Comments Open)  ·  Ashutosh Chaturvedi responded

    We have the fix available in the latest release. Please update Illustrator using Adobe Creative Cloud application to the latest build for version Illustrator CC 22.1.
    Please refer to our knowledge base FAQ – https://illustrator.uservoice.com/knowledgebase/articles/1844590 if you face difficulty in update.
    Or get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html

    Warm Regards,
    Ashutosh Chaturvedi | Sr. Quality Engineering Manager – Illustrator
    Adobe. Make It an Experience.

16. It does not highlight the page on the artboard window

    I select a page from the artboard window. I navigate between pages with PageUp and PageDown on the keyboard.

    I'm looking at the artboard window. but I do not see which page I am on. it does not highlight the page.

    This problem came with the latest update. (Ullustrator version 22.0.0)

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    2 comments  ·  Documents and Artboards  ·  Delete…  ·  Admin →
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    Completed (Comments Open)  ·  Ashutosh Chaturvedi responded

    We have the fix available in the latest release. Please update Illustrator using Adobe Creative Cloud application to the latest build for version Illustrator CC 22.1.
    Please refer to our knowledge base FAQ – https://illustrator.uservoice.com/knowledgebase/articles/1844590 if you face difficulty in update.
    Or get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html

    Warm Regards,
    Ashutosh Chaturvedi | Sr. Quality Engineering Manager – Illustrator
    Adobe. Make It an Experience.

17. Image Trace only creates a white box

    The "Image Trace" function only creates a solid white box, regardless of what image trace option I select.

    Using the new Illustrator CC 2018.

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    19 comments  ·  Other...  ·  Delete…  ·  Admin →
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    Request to Contact Support  ·  Ashutosh Chaturvedi responded

    Please accept my sincere apology for the inconvenience. Please get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html . Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.

18. Artboard units do not update when I change ruler units

    Hi all,

    Video of the bug: https://www.youtube.com/watch?v=q5yhDUw2YTY

    Also posted this to the Community Forums.
    The units of the artboard do not update in the properties panel when I change the Rulers Units.

    I have to de-select, and re-select the artboard to make this happen.

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    8 comments  ·  Documents and Artboards  ·  Delete…  ·  Admin →
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    Completed (Comments Open)  ·  Anish Kumar responded

    We have the fix available in the latest release. Please update Illustrator using Adobe Creative Cloud application to the latest build for version Illustrator CC 23.0.1
    Please refer to our knowledge base FAQ – https://illustrator.uservoice.com/knowledgebase/articles/1844590 if you face difficulty in update.
    Or get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html

19. Won't stop erasing even when a different tool is selected
    9 votes

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    6 comments  ·  Tools  ·  Delete…  ·  Admin →
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    Request to Contact Support  ·  Illustrator Engineering responded

    Please accept my sincere apology for the inconvenience. Please get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html . Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.

    Thanks & Regards,
    Raghuveer Singh

20. Shortcuts stop working

    Sometimes my shortcuts on the keyboard just stops working, so I can't press cmd+d to duplicate, or copy etc, while I'm able to press Spacebar to move around.
    they just deactivate by themselves, while other's continue to work. To resolve this, I have to restart the program every time, even after short periods of working on the current project.

    The current project isn't even graphic intensive, but I get this issue. This has happened before a few times.

    Adobe Version CC 2017, latest update

    9 votes

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    5 comments  ·  Tools  ·  Delete…  ·  Admin →
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