8206 results found

1. New file

   There is a bug going on. Click " new file " and nothing happens. Please help me fix this asap

   5 votes

   Vote Vote Vote Vote

   We're glad you're here

   Please sign in to leave feedback

   Signed in as (Sign out)

   Close

   Close

   Vote

   We’ll send you updates on this idea

   2 comments  ·  Documents and Artboards  ·  Delete…  ·  Admin →
   How important is this to you?

   Not at all You must login first! Important You must login first! Critical You must login first!

   We're glad you're here

   Please sign in to leave feedback

   Signed in as (Sign out)

   Close

   Close

   Submit Rating
   Request to Contact Support  ·  Anish Kumar responded

   I am closing the ticket due to lack of response.
   Please get in touch with us at sharewithai@adobe.com or any of the other support channels – helpx.adobe.com/support.html . Please give a reference to this post so that we can identify you.
   Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.

2. Renaming an artboard in Artboards panel scrolls to have the item on top

   The way it works in the newest update is infuriating.
   In the newest update, when I change the name of an artboard in the Artboards panel, the panel automatically scrolls to have that item at the top. I keep losing my place in the Artboards panel and I can't keep track of what I'm doing. I don't see a benefit of the list jumping around all the time. It's horrific to work with.

   4 votes

   Vote Vote Vote Vote

   We're glad you're here

   Please sign in to leave feedback

   Signed in as (Sign out)

   Close

   Close

   Vote

   We’ll send you updates on this idea

   2 comments  ·  Documents and Artboards  ·  Delete…  ·  Admin →
   How important is this to you?

   Not at all You must login first! Important You must login first! Critical You must login first!

   We're glad you're here

   Please sign in to leave feedback

   Signed in as (Sign out)

   Close

   Close

   Submit Rating
   Done (Available in Beta)  ·  AdminEgor Chistyakov (Admin, Adobe Illustrator) responded

   Should be fixed in the latest Beta build 30.4.42 — please update and check if it’s truly fixed

3. unchecking "use document bleed settings" box in "Save Adobe PDF" does not remove the bleed from the saved file.

   version illustrator 30.1
   windows 11
   issue also replicated on illustrator 30.0 on a mac
   1: create new document with some amount of bleed in "document setup"
   2: save as .pdf will bring up "Save Adobe PDF" Dialog
   3: uncheck "use document bleed settings" box and save the .pdf
   4: open document saved in step 3, it still has the document bleeds that should have been removed by unchecking the "use document bleed settings" box

   the print dialog box also has the use document bleed settings check box, it works correctly when I print to a .pdf file with the "use document bleed settings" box unchecked

   version illustrator 30.1
   windows 11
   issue also replicated on illustrator 30.0 on a mac
   1: create new document with some amount of bleed in "document setup"
   2: save as .pdf will bring up "Save Adobe PDF" Dialog
   3: uncheck "use document bleed settings" box and save the .pdf
   4: open document saved in step 3, it still has the document bleeds that should have been removed by unchecking the "use document bleed settings" box

   the print dialog box also has the use document bleed settings check box, it works correctly when I print to a .pdf file with the "use… more

   4 votes

   Vote Vote Vote Vote

   We're glad you're here

   Please sign in to leave feedback

   Signed in as (Sign out)

   Close

   Close

   Vote

   We’ll send you updates on this idea

   Need More Info  ·  1 comment  ·  Documents and Artboards  ·  Delete…  ·  Admin →
   How important is this to you?

   Not at all You must login first! Important You must login first! Critical You must login first!

   We're glad you're here

   Please sign in to leave feedback

   Signed in as (Sign out)

   Close

   Close

   Submit Rating

4. Breaks in gradients/gradients not rendering/pixels missing

   I'm having issues with exporting artwork from Illustrator, which features a stroke (100pt, round cap) with a gradient (2x colours in gradient, applied along the stroke).

   My operating system:
   MacOS Tahoe 26.2

   The version of Adobe Illustrator (desktop):
   • V30.1and a version 2x updates before
   • A member of the Adobe support group tested my supplied file against other versions of Illustrator and found it is reproducible in at least Illustrator 2023.

   The steps you were taking when you experienced the issues:
   1. Selected File > Export > Export as
   2. Selected ‘PNG’ from format dropdown
   3. Selected ‘Use Artboards’, ‘All’
   4. Clicked ‘Export’
   5. From PNG options export window selected:
   - Resolution: High (300ppi)
   - Anti-aliasing: Type Optimised (hinted)
   - Interlaced: Left unchecked
   - Background colour: Transparent
   6. Clicked ‘Ok’

   Your expected result and the actual result:
   My expected result: A solid gradient along my path in my preferred exported format.
   Actual result: A path with weird white breaks, almost like some pixels are missing or are not rendering correctly.

   Other info for reference:
   I've tried:
   • Exporting a png directly from illustrator, it appears
   • Expanding the stroke and exporting, it appears
   • I've started a new doc and pasted it in there and exported, still appears
   • I've increased the resolution of gradients in my doc setup setting, still appears when exporting.
   • I’ve exported the png with CPU preview switched on, still appears
   • I’ve exported the png with CPU preview switched on and ticked Optimise Art in the PNG settings, still appears.
   • Added extra points to the path, still appears. Note from community member that suggested this and tried themselves on my supplied file: “I didn't see any of the strange glitches along the stroke in GPU Preview regardless of zoom level. But they did show up when switching to CPU Preview. I found that I could make a lot of the tiny white glitches disappear by adding more anchor points to the path. The white glitches also tend to change position or appear/disappear depending on the zoom level. Adding points isn't a 100% good approach though. Even when adding a lot of points to the path a couple white speckles might still appear depending on the zoom level.”

   When it does NOT appear:
   • Placing the AI file into indesign, exporting it as a png
   • Exporting as a jpg from Illustrator
   • When you expand the stroke with a solid colour, then manually set the gradient with the free form gradient setting and adding in your points to create the gradual fade from one colour to another. > my current solution to the problem

   I've checked the artwork and there's no extra points, weird shapes sitting on top of the path. I've given the artwork file to another colleague and posted it in the adobe support group and no one can figure out what the issue is.

   Link to Adobe Support group post: https://community.adobe.com/t5/illustrator-discussions/breaks-in-gradients-gradients-not-rendering/m-p/15664487#M461183

   Attached Gradientglitchstroke.pdf > artwork file.
   And screenshot showing the glitches

   I'm having issues with exporting artwork from Illustrator, which features a stroke (100pt, round cap) with a gradient (2x colours in gradient, applied along the stroke).

   My operating system:
   MacOS Tahoe 26.2

   The version of Adobe Illustrator (desktop):
   • V30.1and a version 2x updates before
   • A member of the Adobe support group tested my supplied file against other versions of Illustrator and found it is reproducible in at least Illustrator 2023.

   The steps you were taking when you experienced the issues:
   1. Selected File > Export > Export as
   2. Selected ‘PNG’ from format dropdown
   3. Selected ‘Use Artboards’,… more

   • 

   •  

   4 votes

   Vote Vote Vote Vote

   We're glad you're here

   Please sign in to leave feedback

   Signed in as (Sign out)

   Close

   Close

   Vote

   We’ll send you updates on this idea

   5 comments  ·  Gradients  ·  Delete…  ·  Admin →
   How important is this to you?

   Not at all You must login first! Important You must login first! Critical You must login first!

   We're glad you're here

   Please sign in to leave feedback

   Signed in as (Sign out)

   Close

   Close

   Submit Rating

5. Copy-pasting mesh between files results in rasterized image

   When copying and pasting a mesh from one file to another, it turns into a raster image. However, simply dragging and dropping the mesh object works fine

   Adobe Illustrator 30.1
   macOS Tahoe 26.2 (25C56)

   • 

   4 votes

   Vote Vote Vote Vote

   We're glad you're here

   Please sign in to leave feedback

   Signed in as (Sign out)

   Close

   Close

   Vote

   We’ll send you updates on this idea

   Need More Info  ·  2 comments  ·  Meshes, Distortion, Mockup  ·  Delete…  ·  Admin →
   How important is this to you?

   Not at all You must login first! Important You must login first! Critical You must login first!

   We're glad you're here

   Please sign in to leave feedback

   Signed in as (Sign out)

   Close

   Close

   Submit Rating

6. Live Paint + Eyedropper recolors entire Live Paint group (macOS)

   Product/Version: Adobe Illustrator 2026 — v30.1
   OS: macOS 26.2 (Build 25C56)

   Issue:
   When a Live Paint group is selected, using Live Paint Bucket (K) and Option/-click to temporarily switch to the Eyedropper samples a color but also recolors all faces inside the Live Paint group to that sampled color. This prevents using the Eyedropper to “pick a color to paint with” without changing existing fills.

   Expected result as in previous versions: Option-click while using Live Paint should only sample/set the active paint color, without changing existing faces in the Live Paint group.

   Actual result: All faces in the selected Live Paint group change to the sampled color.

   Steps to Reproduce:
   - Create artwork with multiple enclosed faces and group them
   - Select the group with Selection Tool (V)
   - Switch to Live Paint Bucket (K) and click a face to create a Live Paint group.
   - Hold Option/Alt (temporary Eyedropper) and click a color on another object.

   Observe: the entire Live Paint group’s faces recolor to the sampled color.

   Frequency: 100% (whenever the Live Paint group is selected)

   Workaround: Deselect all (Cmd+Shift+A) before sampling, then continue painting, or option+shift with eyedropper.

   Product/Version: Adobe Illustrator 2026 — v30.1
   OS: macOS 26.2 (Build 25C56)

   Issue:
   When a Live Paint group is selected, using Live Paint Bucket (K) and Option/-click to temporarily switch to the Eyedropper samples a color but also recolors all faces inside the Live Paint group to that sampled color. This prevents using the Eyedropper to “pick a color to paint with” without changing existing fills.

   Expected result as in previous versions: Option-click while using Live Paint should only sample/set the active paint color, without changing existing faces in the Live Paint group.

   Actual result: All faces in the selected Live… more

   4 votes

   Vote Vote Vote Vote

   We're glad you're here

   Please sign in to leave feedback

   Signed in as (Sign out)

   Close

   Close

   Vote

   We’ll send you updates on this idea

   5 comments  ·  Tools  ·  Delete…  ·  Admin →
   How important is this to you?

   Not at all You must login first! Important You must login first! Critical You must login first!

   We're glad you're here

   Please sign in to leave feedback

   Signed in as (Sign out)

   Close

   Close

   Submit Rating
   Started (Available in Beta)  ·  AdminRama (Mgr, Software Development, Adobe Illustrator) responded

   This issue is resolved in Beta build 30.3.0.73

7. Illustrator insanely not optimized

   It's unbelievable that I have a 2025 recent PC, AMD Ryzen 9 9900X3D, 64Gb RAM DDR5 6200MHz, RTX 5070 Ti, M2 gen5 11500m/s and Illustrator 2026 is super slow, with a lot of lag when zooming in and out, the tools behavior also super slow. Honestly, the worst version so far.

   4 votes

   Vote Vote Vote Vote

   We're glad you're here

   Please sign in to leave feedback

   Signed in as (Sign out)

   Close

   Close

   Vote

   We’ll send you updates on this idea

   Need More Info  ·  4 comments  ·  Performance  ·  Delete…  ·  Admin →
   How important is this to you?

   Not at all You must login first! Important You must login first! Critical You must login first!

   We're glad you're here

   Please sign in to leave feedback

   Signed in as (Sign out)

   Close

   Close

   Submit Rating

8. Using Image Trace with specific settings generates large black blob made of gigantic black circles

   Image Trace yields a black blob when adjusting the settings now. For instance, it renders a details drawing into a clump when changing the settings to have 1% for the corners slider. This bug is in AI 2026 only.

   4 votes

   Vote Vote Vote Vote

   We're glad you're here

   Please sign in to leave feedback

   Signed in as (Sign out)

   Close

   Close

   Vote

   We’ll send you updates on this idea

   Need More Info  ·  11 comments  ·  Tools  ·  Delete…  ·  Admin →
   How important is this to you?

   Not at all You must login first! Important You must login first! Critical You must login first!

   We're glad you're here

   Please sign in to leave feedback

   Signed in as (Sign out)

   Close

   Close

   Submit Rating

9. Moving several points of an area type or type on path causes "undo"

   I am no longer able to move multiple anchor points for text on a path in v30 (GPU mode).
   I'm using a Studio M2 Max with MacOS 15.5..

   The attached video demonstrates this behavior. I have two duplicate paths. While using "View using GPU" I try to edit multiple nodes on the text path. What happens is:

   1. the preview of the path disappears while I'm trying to move the nodes.
   2. the entire line moves, even though I've only selected a few nodes.
   3. my type was replaced with the "Lorem Ipsum" text (this happens intermittently, not every time).

   But, when I switch to "View using CPU" the program functions normally.

   This is something I do very frequently, and I typically have GPU mode on, so this is a new behavior.

   I tested this on other installed versions of Illustrator:

   On v29.8.2 I am able to move multiple nodes, but the preview of the path still disappears while you're moving it. Switching to CPU mode corrects that.

   On v.28.7.2 Everything works normally, both in GPU and CPU modes.

   ---

   Edit: After posting this, I now believe that this might be related to the setting "Real-Time Drawing and Editing". Turning that off "seems" to fix things (for both v30 and v29).

   But it should be noted, in 28.7.2 I CAN keep "Real-Time Drawing and Editing" enabled AND use GPU mode and everything functions fine.

   I am no longer able to move multiple anchor points for text on a path in v30 (GPU mode).
   I'm using a Studio M2 Max with MacOS 15.5..

   The attached video demonstrates this behavior. I have two duplicate paths. While using "View using GPU" I try to edit multiple nodes on the text path. What happens is:

   1. the preview of the path disappears while I'm trying to move the nodes.
   2. the entire line moves, even though I've only selected a few nodes.
   3. my type was replaced with the "Lorem Ipsum" text (this happens intermittently, not every time).

   But, when I… more

   • 

   • 

   4 votes

   Vote Vote Vote Vote

   We're glad you're here

   Please sign in to leave feedback

   Signed in as (Sign out)

   Close

   Close

   Vote

   We’ll send you updates on this idea

   3 comments  ·  Type, Fonts, Text  ·  Delete…  ·  Admin →
   How important is this to you?

   Not at all You must login first! Important You must login first! Critical You must login first!

   We're glad you're here

   Please sign in to leave feedback

   Signed in as (Sign out)

   Close

   Close

   Submit Rating
   Resolved (Comments Open)  ·  AdminEgor Chistyakov (Admin, Adobe Illustrator) responded

   Works as it should now, in 30.2.1 build. Please update and comment back in case it still misbehaves for you.

10. Libraries Panel Freeze & Distortion Glitch

    Persistent issue occurring on operating system: macOS Sequoia 15.7.2 with model: MacBook Pro (16-inch, 2021)
    Occasionally occurring up on brand new computer macOS Sequoia 15.7.2 with model: MacBook Pro (16-in, 2025)
    Both computers are on Adobe Illustrator Version: 30.0 (issue also occurred on 29.6.1)

    Steps to Reproduce:
    - Launch Adobe Illustrator.
    - Open the Libraries panel (Window > Libraries).
    - Work in Illustrator for a period of time (issue does not occur immediately but happens consistently enough throughout day to interrupt working ability).
    - Attempt to interact with the Libraries panel.

    Expected Result: The Libraries panel should display correctly and allow selection of assets.

    Actual Result: The Libraries panel graphic stretches vertically and becomes disproportionate. Items in the panel are no longer selectable. The only temporary fix is quitting Illustrator and reopening it, but the issue eventually returns. Typically occurs 10-15 times a day on this computer.

    Summary of Troubleshooting Attempts:
    - Verified issue persists across Illustrator versions (29.6.1 and 30.0).
    - Cleared Creative Cloud Libraries cache (~/Library/Application Support/Adobe/Creative Cloud Libraries/ contents).
    - Cleared Illustrator-specific cache (ILST and LIBS folders).
    - Cleared CoreSync cache (~/Library/Application Support/Adobe/CoreSync/ contents).
    - Relaunched Creative Cloud Desktop and Illustrator.
    - Disabled GPU Performance in Illustrator preferences.
    - Verified Creative Cloud and Illustrator are up to date.
    - Issue persists after all steps.

    Additional Notes:
    - Problem began on the 2021 computer after upgrading to macOS Sequoia (did not occur on previous macOS version).
    - Occurs on all macs updated to Sequoia; we have 3 others we decided to hold off on because of this issue.
    - Other Adobe apps do not exhibit this behavior at this point.

    See screenshot for visual of issue.

    Persistent issue occurring on operating system: macOS Sequoia 15.7.2 with model: MacBook Pro (16-inch, 2021)
    Occasionally occurring up on brand new computer macOS Sequoia 15.7.2 with model: MacBook Pro (16-in, 2025)
    Both computers are on Adobe Illustrator Version: 30.0 (issue also occurred on 29.6.1)

    Steps to Reproduce:
    - Launch Adobe Illustrator.
    - Open the Libraries panel (Window > Libraries).
    - Work in Illustrator for a period of time (issue does not occur immediately but happens consistently enough throughout day to interrupt working ability).
    - Attempt to interact with the Libraries panel.

    Expected Result: The Libraries panel should display correctly and… more

    •  

    4 votes

    Vote Vote Vote Vote

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    Close

    Close

    Vote

    We’ll send you updates on this idea

    2 comments  ·  Cloud, Libraries  ·  Delete…  ·  Admin →
    How important is this to you?

    Not at all You must login first! Important You must login first! Critical You must login first!

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    Close

    Close

    Submit Rating

11. Illustrator takes years to save normal sized files without any super expensive graphical elements

    Illustrator takes years to save normal sized files without any super expensive graphical elements

    4 votes

    Vote Vote Vote Vote

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    Close

    Close

    Vote

    We’ll send you updates on this idea

    Need More Info  ·  1 comment  ·  File Save, Import and Export  ·  Delete…  ·  Admin →
    How important is this to you?

    Not at all You must login first! Important You must login first! Critical You must login first!

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    Close

    Close

    Submit Rating

12. Dotted Guides are not precise in GPU preview

    Guides should allow us to be sure about alignment.
    And while in CPU it’s mostly true, in GPU preview dotted guides get drawn 1 pixel off.
    These should perfectly overlap the edges of the object aligned!

    Look at the GIF attached

    If you notice a bug with the bounding bounding box not getting displayed when I select the rectangle in the CPU Preview mode — it’s a separate Beta-only bug, reported here: http://illustrator.uservoice.com/forums/939477/suggestions/50759876

    •  

    4 votes

    Vote Vote Vote Vote

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    Close

    Close

    Vote

    We’ll send you updates on this idea

    3 comments  ·  Rendering Issues (GPU, CPU)  ·  Delete…  ·  Admin →
    How important is this to you?

    Not at all You must login first! Important You must login first! Critical You must login first!

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    Close

    Close

    Submit Rating
    Need More Info  ·  AdminIllustrator Engineering (Software Engineer, Adobe Illustrator) responded

    Hi,

    Thanks for reporting this issue.

    
    

    We are unable to reproduce this issue in house. We need your help in getting this issue reproducible.

    Kindly provide a video and Test file(Via File→Package) with some steps with which you are facing issue and share with us in a zip file at sharewithai@adobe.com. Please mention the title of this issue as the subject of the mail.

    Please Also let us know if you have been using any 3rd Party plugin while facing this problem.

    Since this is not a generic issue that we can reproduce at our end, we might need someone to look into your machine to figure out what is going on here.

    If yes, then please do let me know about your available time so that I can schedule a connect session accordingly.

    Our time zone is IST (+5:30 GMT).We are available between 8.00 am to 8.00 pm IST.

    Thanks and Regards,

    Aishwarya G Gadodia

    Illustrator Team

    
    

    Hi,

    Thanks for reporting this issue.

    
    

    We are unable to reproduce this issue in house. We need your help in getting this issue reproducible.

    Kindly provide a video and Test file(Via File→Package) with some steps with which you are facing issue and share with us in a zip file at sharewithai@adobe.com. Please mention the title of this issue as the subject of the mail.

    Please Also let us know if you have been using any 3rd Party plugin while facing this problem.

    Since this is not a generic issue that we can reproduce at our end, we might need someone to look into your machine to figure out what is going on here.

    If yes, then please do let me know about your available time so that I can schedule a connect session accordingly.

    Our time zone is IST (+5:30 GMT).We are available between 8.00 am to 8.00 pm… more

13. Changes made by plugin tools are not rendered instantly in CPU Outline and Pixel Preview modes

    Just recently something changed for plugins, and changes these make don’t get updated in modes until you force the canvas to redraw (zoom, move, draw in the region... not pan though).
    Here, I try to use one of Astute Graphics’ plugins (it affects many) — I shorten the path, but Ai doesn’t re-render it!

    I bet it’s about performance, but come on! These tools is what keeps Ai afloat for many. Please don’t drop the support.

    •  

    4 votes

    Vote Vote Vote Vote

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    Close

    Close

    Vote

    We’ll send you updates on this idea

    0 comments  ·  Rendering Issues (GPU, CPU)  ·  Delete…  ·  Admin →
    How important is this to you?

    Not at all You must login first! Important You must login first! Critical You must login first!

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    Close

    Close

    Submit Rating
    Done (Available in Beta)  ·  AdminEgor Chistyakov (Admin, Adobe Illustrator) responded

    No longer happening with the latest Beta 30.4.0.103 (using the last versions of AG tools).

    Please update and verify, if possible.

14. Cannot Save as New File in v30

    Using the latest version of Adobe Illustrator (2026 version?)

    Trying to "save as new" but the save window does not load completely and then button shapes inside disappear and remains in this state. The only thing you can do is close the box.

    •  

    •  

    •  

    4 votes

    Vote Vote Vote Vote

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    Close

    Close

    Vote

    We’ll send you updates on this idea

    4 comments  ·  File Save, Import and Export  ·  Delete…  ·  Admin →
    How important is this to you?

    Not at all You must login first! Important You must login first! Critical You must login first!

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    Close

    Close

    Submit Rating
    Under Review  ·  AdminEgor Chistyakov (Admin, Adobe Illustrator) responded

    The team has identified an issue for a small subset of users who are on the Windows operating system and also have their network traffic routed through a proxy.

    A temporary solution to this issue is the following:

    1. Open up PowerShell
    2. Copy and paste the following commands:

    cd "C:\Program Files\Adobe\Adobe Illustrator 2026"$env:WEBVIEW2_ADDITIONAL_BROWSER_ARGUMENTS = "--use-system-proxy-resolver"& '.\Illustrator.exe'

15. Crashes all the time. Loosing hours of work because of your faulty app

    The ******* piece of **** app crashes all the time and doesn't save on a Macbook Pro M1 w/16Gb. EVERY ******* TIME YOUR PIECE OF ************* **** BLOATWARE CRASHES YOU ******* *********** MOTHER ******* STUPID *** EXCUSES OF HUMAN BEINGS. ******** *****. **, **, *****!

    4 votes

    Vote Vote Vote Vote

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    Close

    Close

    Vote

    We’ll send you updates on this idea

    4 comments  ·  Other...  ·  Delete…  ·  Admin →
    How important is this to you?

    Not at all You must login first! Important You must login first! Critical You must login first!

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    Close

    Close

    Submit Rating

16. 2026 Version is working horribly. What should I do?

    2026 Version is working horribly. What should I do?

    4 votes

    Vote Vote Vote Vote

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    Close

    Close

    Vote

    We’ll send you updates on this idea

    Need More Info  ·  1 comment  ·  User Interface  ·  Delete…  ·  Admin →
    How important is this to you?

    Not at all You must login first! Important You must login first! Critical You must login first!

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    Close

    Close

    Submit Rating

17. Illustrator 29.8.2 saved .ai-file containing outdated pdf-version

    We have a user that several times has encountered a serious bug with saving documents. Currently on version 29.8.2 (the latest available for us in the CC desktop app as of today). Windows 11.

    Attached is an AI file showing the bug. Try opening it in e.g. Photoshop and Illustrator. You get very different versions.

    It is a "PDF compatible file" saved from Illustrator, so it contains a PDF version for other apps to use, but this embedded PDF version shows an older version of the illustrator file (so opening it in Illustrator looks fine, but when using it in e.g. InDesign, you get an old version)!

    Steps (as far as I can gather):

    1. An Illustrator file has been opened in Illustrator 29.8.2.
    2. The illustrator file has been saved (File > Save) - likely a couple of times - then closed.

    Result: AI file with outdated version in the embedded PDF. All other apps show the wrong version.

    To fix it, all we have to do is re-save the file, and then it works. So it's not consistent, and hard to reproduce.

    At least during this last occurence, the user was working from home via VPN, so the network connection was a bit slower than usual if that matters. The Illustrator preferences for saving should be the default settings (attached screenshot). I believe the setting for "slow networks" does so that Illustrator saves the file locally before transferring it, so network speed shouldn't affect the result?

    Since it has happened at least a few times, we now have to manually check every time we save a file if it is actually properly saved (by checking it in InDesign/FrameMaker/etc. to verify the latest changes are included). Not good.

    We have a user that several times has encountered a serious bug with saving documents. Currently on version 29.8.2 (the latest available for us in the CC desktop app as of today). Windows 11.

    Attached is an AI file showing the bug. Try opening it in e.g. Photoshop and Illustrator. You get very different versions.

    It is a "PDF compatible file" saved from Illustrator, so it contains a PDF version for other apps to use, but this embedded PDF version shows an older version of the illustrator file (so opening it in Illustrator looks fine, but when using it in… more

    •  

    4 votes

    Vote Vote Vote Vote

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    Close

    Close

    Vote

    We’ll send you updates on this idea

    9 comments  ·  File Save, Import and Export  ·  Delete…  ·  Admin →
    How important is this to you?

    Not at all You must login first! Important You must login first! Critical You must login first!

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    Close

    Close

    Submit Rating

18. Selection reset after expand dynamic symbol

    In Illustrator, there are two types of symbols: dynamic and static. By default, when we select all symbol instances and expand them, the resulting new objects remain selected. An unexplained bug has been found with dynamic symbols:

    1. Create a dynamic symbol in a document and place its instances.
    2. Save the file.
    3. Reopen the file.
    4. Try to expand the dynamic symbol instances.

    Result: The selection is cleared from the objects, which does not happen with static symbols. If you place new instances of a dynamic symbol in the document, there is no selection loss – this only occurs with those instances that were present before the last save. This is a strange bug, and the loss of selection after expanding, in particular, makes it impossible to automate certain tasks with symbols using scripts.

    Environment: macOS, Windows 10, Adobe Illustrator various versions 2019-2025

    In Illustrator, there are two types of symbols: dynamic and static. By default, when we select all symbol instances and expand them, the resulting new objects remain selected. An unexplained bug has been found with dynamic symbols:

    1. Create a dynamic symbol in a document and place its instances.
    2. Save the file.
    3. Reopen the file.
    4. Try to expand the dynamic symbol instances.

    Result: The selection is cleared from the objects, which does not happen with static symbols. If you place new instances of a dynamic symbol in the document, there is no selection loss – this only occurs with those instances… more

    • 

    4 votes

    Vote Vote Vote Vote

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    Close

    Close

    Vote

    We’ll send you updates on this idea

    0 comments  ·  Symbols  ·  Delete…  ·  Admin →
    How important is this to you?

    Not at all You must login first! Important You must login first! Critical You must login first!

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    Close

    Close

    Submit Rating

19. "Can't define a pattern from the current art"

    Discovered in 29.8.1, also seen in beta 30.0.21. Both on MacOS 14.7.6.

    1. Draw some shapes. Select them.
    2. Object > Pattern > Make
    3. "Can't define a pattern from the current art" pops up instead of pattern edit mode.

    Dragging the shapes to the Swatch palette still works, luckily, so I can get on with what I want to do, but what the heck?

    ---

    oookayyy, further exploration reveals that it is something about one particular global color swatch?!? see attached file.

    • 

    4 votes

    Vote Vote Vote Vote

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    Close

    Close

    Vote

    We’ll send you updates on this idea

    3 comments  ·  Colors, Swatches, Patterns  ·  Delete…  ·  Admin →
    How important is this to you?

    Not at all You must login first! Important You must login first! Critical You must login first!

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    Close

    Close

    Submit Rating

20. Severe Lag in Adobe Illustrator When Editing Text and Objects—~15s Input Delay on 2MB File

    While working in Adobe Illustrator, I encountered severe performance issues across the entire application. Even with a lightweight file (~2MB), there was an approximately 15-second delay after any action—such as typing text, pressing Enter, or modifying objects. This lag affected not just text input but also general object manipulation and UI interactions.

    The issue persisted despite the file being relatively small. I’ve previously worked on significantly larger and more complex Illustrator files without similar lag. This suggests the problem may not be file size-related, but possibly linked to a software bug or compatibility issue.

    I attempted standard troubleshooting steps, including restarting the application and computer, but the problem remained. This level of unresponsiveness made it nearly impossible to work effectively in Illustrator.

    Adobe Illustrator Version 29.8.1
    Windows 11 Enterprise Version 23H2
    RAM 32 GB
    CPU: 13th Gen Intel(R) Core(TM) i7-13800H 2.50 GHz

    While working in Adobe Illustrator, I encountered severe performance issues across the entire application. Even with a lightweight file (~2MB), there was an approximately 15-second delay after any action—such as typing text, pressing Enter, or modifying objects. This lag affected not just text input but also general object manipulation and UI interactions.

    The issue persisted despite the file being relatively small. I’ve previously worked on significantly larger and more complex Illustrator files without similar lag. This suggests the problem may not be file size-related, but possibly linked to a software bug or compatibility issue.

    I attempted standard troubleshooting steps, including… more

    4 votes

    Vote Vote Vote Vote

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    Close

    Close

    Vote

    We’ll send you updates on this idea

    Need More Info  ·  5 comments  ·  Performance  ·  Delete…  ·  Admin →
    How important is this to you?

    Not at all You must login first! Important You must login first! Critical You must login first!

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    Close

    Close

    Submit Rating