8176 results found

1. Cannot add colors to gradient tool in gradient window like it used to be
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   0 comments  ·  Colors, Swatches, Patterns  ·  Delete…  ·  Admin →
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   Request to Contact Support  ·  Ashutosh Chaturvedi responded

   Please accept my sincere apology for the inconvenience. Please get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html . Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.

2. Freezing issue

   Since the 23.0 version Illustrator keeps freezing regularly, up to 3 times in a day's usage. There is no actual pattern that i can point to, just that it keeps doing it at certain time intervals and with certain signs sometimes (like the menus not showing), which are also irregular and i have to use Task Manager to close it and open it again.

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   0 comments  ·  Performance  ·  Delete…  ·  Admin →
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3. Gradient stroke with spot colors separations error

   Using spot colors in a gradient stroke has problems on a close path. When viewing separations, white gaps appear between some spot colors.

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   0 comments  ·  Gradients  ·  Delete…  ·  Admin →
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   Request to Contact Support  ·  AdminRama (Mgr, Software Development, Adobe Illustrator) responded

   Please get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html . Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.

4. Undoing Warp Tool Transforms

   1. Software Details:
      Windows 10 / Ver. 1809 / OS Build 17763.316 / Illustrator Ver. 23.0.2

   2. Steps Taken:
      a. Selecting Warp tool (or any other from the warp tools palette)
      b. Selecting an object
      c. Warping the object either once or repeatedly
      d. Undoing all warps to restore original shape.

   3. Expected Result
      The undo command would undo my actions

   4. Actual Result
      Although the outline that appears when hovering over the object had returned to the anticipated state after the necessary number of undos, the object itself remained unaltered - sometimes disappearing. Subsequent undos would only affect prior actions on other objects. Only after expanding the warped object's appearance and then undoing that operation was I able to achieve the desired result.

   1. Software Details:
      Windows 10 / Ver. 1809 / OS Build 17763.316 / Illustrator Ver. 23.0.2

   2. Steps Taken:
      a. Selecting Warp tool (or any other from the warp tools palette)
      b. Selecting an object
      c. Warping the object either once or repeatedly
      d. Undoing all warps to restore original shape.

   3. Expected Result
      The undo command would undo my actions

   4. Actual Result
      Although the outline that appears when hovering over the object had returned to the anticipated state after the necessary number of undos, the object itself remained unaltered - sometimes disappearing. Subsequent undos would only affect prior actions on other objects.… more

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   0 comments  ·  Tools  ·  Edit…  ·  Delete…  ·  Admin →
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5. Bug: Cannot scale a horizontal line via center box handle

   Hi,

   in Ai CC2019 I cannot scale a horizontal line via the center box handle. The only way to it, is to use the direct selection tool (A).

   see: https://feek.d.pr/drpiNK.gif

   == feek

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   1 comment  ·  Tools  ·  Delete…  ·  Admin →
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6. Draw Inside Object problems

   I am working on an Apple Mac OS Sierra Version 10.12.6.

   In Illustrator I can't use the draw inside objects, Draw Normal and Draw Behind are enabled, not Draw Inside?
   Thanks, Pam

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   2 comments  ·  Tools  ·  Delete…  ·  Admin →
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   Request to Contact Support  ·  AdminIllustrator Engineering (Software Engineer, Adobe Illustrator) responded

   Please accept my sincere apology for the inconvenience. Please get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html . Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.

   Thanks & Regards,
   Raghuveer Singh

7. Delay when opening/placing/looking for files.

   illustrator and indesign and photoshop all had little or no delay when 'exiting' the software to find/open/place/import a file. Now there's significant seconds added whenever I do anything, even selecting fonts causes seconds of delay when they used to show up instantaneously. just started Monday with Mojave 10.14.1 update

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   1 comment  ·  File Save, Import and Export  ·  Delete…  ·  Admin →
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8. Custom scripts added to the Scripts menu are not shown in alphabetical order

   Custom scripts added to the Scripts menu are not shown in alphabetical order.

   -Illustrator CC 2017.1.0 (21.1.0) version
   -See screen capture

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   6 comments  ·  User Interface  ·  Delete…  ·  Admin →
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   Completed (Comments Open)  ·  AdminAvinash Singh Kotwal (Principal Product Manager, Adobe Illustrator) responded

   I am happy to share that we have fixed this bug in our latest release – 23.0.6 which is available worldwide now.

   Going forward, our goal is to fix as many top User-Voice bugs as possible and as frequently as possible. Given the nature of the fixes, some of the bugs will take a longer time to fix, but we are on it.

   You can update to the latest release using Creative Cloud desktop App: https://helpx.adobe.com/in/creative-cloud/help/creative-cloud-updates.html

   Thank you for all the feedback. Keep it coming!

9. Text with effects becomes a group of text and rendered raster image. Effect is no longer 'live'

   Text with effects becomes a group of text and rendered raster image. Effect is no longer 'live'
   Text block is now a group with a raster image for the drop shadow. I have to reapply the drop shadow in order to correctly edit the text block.

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   0 comments  ·  Effects, Appearance, Graphic Styles  ·  Delete…  ·  Admin →
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10. Text edits have no undo, do not trigger file as updated

    When editing a block of text. Back delete key does not work and forward delete key deletes from start of block instead of cursor/insertion point. Text has to be highlighted to be deleted. Undo for deleted text is unavailable. Document does not indicate any changes and can be closed without a save dialog and thus losing edits.

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    0 comments  ·  Type, Fonts, Text  ·  Delete…  ·  Admin →
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11. Illustrator groups unintended objects, you can't ungroup unless you click on a certain object.

    I've had this issue for years with various versions of Illustrator. Occasionally when grouping and ungrouping objects Illustrator will get stuck on a grouped object and then subsequently clicked objects with that object.

    It's annoying because it creates unwanted group handles for the subsequent object you want to click or transform.

    Over the years I've found that the only way to "ungroup" the unwanted group is trying to find and select one of the objects that is "causing" the unwanted grouping for lack of a better explanation.

    Again, this is not a new bug. It's something that I've been dealing with in Illustrator for multiple versions.

    I've had this issue for years with various versions of Illustrator. Occasionally when grouping and ungrouping objects Illustrator will get stuck on a grouped object and then subsequently clicked objects with that object.

    It's annoying because it creates unwanted group handles for the subsequent object you want to click or transform.

    Over the years I've found that the only way to "ungroup" the unwanted group is trying to find and select one of the objects that is "causing" the unwanted grouping for lack of a better explanation.

    Again, this is not a new bug. It's something that I've been dealing… more

    7 votes

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    2 comments  ·  Tools  ·  Delete…  ·  Admin →
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    Request to Contact Support  ·  AdminIllustrator Engineering (Software Engineer, Adobe Illustrator) responded

    lease accept my sincere apology for the inconvenience. Please get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html . Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.

    Thanks & Regards,
    Raghuveer Singh

12. Default Template Folder

    Version 23.0 no longer opens template files from the default "Cool Extras" folder. Instead it navigates to the last folder saved. Please revert this back as it is a huge waste of time creating new documents now.

    This also occurs for scripts, but I use less frequently and have dealt with it. Unacceptable for template files however.

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    0 comments  ·  Other...  ·  Delete…  ·  Admin →
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13. Linked image used in opacity mask not compressing

    I believe this is a new issue with a recent update. I've never had this issue before.

    The attached pdf file should be renamed to an ai file. For some reason I am not allowed to attach an ai file. That doesn't make sense to me as this is a bug report platform for ai.

    If I create a document that has a linked image used in an opacity mask, illustrator is not compressing the image when I save it. I'm seeing a file end up being, for example, around 8MB when it should be around 600KB. I am downsampling and using JPG compression for both color and greyscale bitmaps.

    If I release the mask, and save the [otherwise] exact same file, the file size is greatly reduced.
    with mask: 8MB
    without mask: 600KB

    Some observations with experimentation:

    If I save as PDF with mask:
    "Preserve Illustrator Editing Capabilities" checked: 8MB

    "Preserve Illustrator Editing Capabilities" unchecked: 600KB

    If I save as AI with mask:

    "Create PDF Compatible File" checked: 8MB

    "Create PDF Compatible File" unchecked: 600KB

    I believe this is a new issue as I have been creating files this way for several years without them being bloated like this.

    Windows 7. Illustrator CC (newest).

    The Attached file:
    Saves as ai to 630KB. Saves as pdf at about 14MB. Simply releasing the opacity mask then saves the pdf to 836KB.

    I believe this is a new issue with a recent update. I've never had this issue before.

    The attached pdf file should be renamed to an ai file. For some reason I am not allowed to attach an ai file. That doesn't make sense to me as this is a bug report platform for ai.

    If I create a document that has a linked image used in an opacity mask, illustrator is not compressing the image when I save it. I'm seeing a file end up being, for example, around 8MB when it should be around 600KB. I am downsampling… more

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    0 comments  ·  File Save, Import and Export  ·  Delete…  ·  Admin →
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14. Artboard Not Visible when in a Tab

    Mac Pro 2015 with OSX Mojave

    When opening a PDF the file naturally attaches itself to a new tab on the illustrator workspace but the entire artboard is missing. Only when you pull the tab free to make an individual window are you then able to see the illustration contents.

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    0 comments  ·  File Save, Import and Export  ·  Delete…  ·  Admin →
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15. Can't change the font in Glyphs

    In Glyphs we can't change the font.

    2 votes

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    1 comment  ·  Type, Fonts, Text  ·  Delete…  ·  Admin →
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16. Chart inaccuracies

    The chart tool often creates inaccurately sized shapes. This is especially noticeable in pie charts.

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    7 votes

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    Added to Backlog  ·  8 comments  ·  Tools  ·  Delete…  ·  Admin →
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17. Japanese version: Sidebar properties get clipped

    The values get clipped out and it's difficult to insert values....

    I think this is possibly because of poor localisation for Japanese UI as the Japanese text is larger and thus causes the clipping....

    This has happened on many occasions but as a sample I included an image of the settings of corner roundness of an object.

    I'm not sure if this happens on any other language UI's as I've only been using the Japanese version.

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    0 comments  ·  User Interface  ·  Edit…  ·  Delete…  ·  Admin →
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18. 23.0.1 Windows 10. Slow, Black Screens, and continually crashes

    23.0.1 is proving unusable on my system. Continual black screens, pauses, and crashes. I cannot get any work done.

    Win10 Pro 1803 16GB. 64bit. + Nvidia GeForce 210.

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    0 comments  ·  Performance  ·  Delete…  ·  Admin →
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19. Blob tool won't change size

    When I use the blob tool it won't change size from 1 pt. No matter if I change the size. It is very frustrating to use so I can do college homework.

    This issue is on both my Acer laptop with my Huion tablet and on my Surface Pro 3. I reinstalled the app on my laptop and didn't fix the issue.

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    3 comments  ·  Brushes  ·  Delete…  ·  Admin →
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    Resolved (Comments Open)  ·  AdminIllustrator Engineering (Software Engineer, Adobe Illustrator) responded

    Hi,

    Please press the enter key while using BLOB brush (when Blob Brush Tool is selected) and set the size to 1 pt. in the Blob Brush Tool Options dialog.

    Hope this helps.

    With Best Regards,
    Raghuveer Singh

20. Dragging new objects

    When dragging in a new shape, it does so at an angle

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    0 comments  ·  Tools  ·  Delete…  ·  Admin →
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    Resolved (Comments Open)  ·  AdminEgor Chistyakov (Admin, Adobe Illustrator) responded

    This most probably happens because the Constrain Angle value in Preferences > General is set to be something else than 0°.