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Illustrator (Desktop) Bugs

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When reporting a bug, please provide a detailed description with the following:

  1. Details of your operating system
  2. The version of Adobe Illustrator (desktop) 
  3. The steps you were taking when you experienced the issues
  4. Your expected result and the actual result
  5. Upload your Illustrator file or a video (screen recording or gif, this helps us most to reproduce the issue and resolve it)

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8152 results found

  1. Menus aren't opening, or opening and closing fast. Isn't possible click and anything.

    On opening screen, it's not open Preferences menu or choose any options at document presets. The tab open and closes very fast.
    It's not access swatches, write the name of the file, access export menus, nothing.

    This problem started at version 22. Seem corrected, but the issue back after some minutes or hours of use. It's totally random.

    See videos below. Since september 2021.

    The issue is happening with other people at Adobe Community forum.

    1 vote

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    1 comment  ·  User Interface  ·  Admin →
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  2. Exporting file with white text saves as black (bug)

    Saving/exporting file with white text converts it to black text.

    1 vote

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    1 comment  ·  File Save, Import and Export  ·  Admin →
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  3. Paused tutorial video, can't play again

    Trying to use tutorials to learn Illustrator. Pausing video to try things within the program results in me being unable to press play to continue the video. This requires me to restart my computer if I want to watch the video again.

    1 vote

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    1 comment  ·  User Interface  ·  Admin →
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  4. テキスト入力カーソルが消える

    [境界線を非表示]にするとテキスト入力時に表示されるはずのカーソルまで消えてしまう。

    1 vote

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    0 comments  ·  Type, Fonts, Text  ·  Admin →
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    Need More Info  ·  PCM Maro responded

    Illustrator 製品版フィードバックへのご協力ありがとうございます。

    ご報告いただいた現象ですが、再現できませんでした。

    お手数ですが、以下の内容を詳しく記載してください。

    1. お使いのオペレーティングシステムおよび Adobe Illustrator (デスクトップ版) のバージョン
    2. 問題が発生したときに実行していた手順
    3. [必要に応じて] Illustrator ファイルまたはビデオをアップロードしてください。

    なお、テキスト入力キャレットにつきましては、マウスカーソルを動かすと、高速点滅するという以下の問題が確認されていますので、ご参照ください。

    https://illustrator.uservoice.com/forums/601447-illustrator-desktop-bugs/suggestions/44387628-%E3%83%86%E3%82%AD%E3%82%B9%E3%83%88%E6%93%8D%E4%BD%9C%E6%99%82%E3%81%AEi%E3%83%93%E3%83%BC%E3%83%A0%E3%81%AE%E7%82%B9%E6%BB%85%E3%81%8C%E6%97%A9%E3%81%99%E3%81%8E%E3%82%8B

    よろしくお願いいたします。

    Illustrator チーム

  5. The GPU preview renderer glitches out on distortion meshes when the canvas is rotated.

    See title, really. It might just be on distortion meshes inside of clipping masks; that's where I found it and I didn't bother checking for any further details.

    1 vote

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    2 comments  ·  Rendering Issues (GPU, CPU)  ·  Admin →
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  6. Voreinstellung Einheit Allgemein Millimeter wird nicht gespeichert

    Beim Schließen von AI sollte die Voreinstellung Einheit-Allgemein-Millimeter sowie alle anderen Voreinstellungen gespeichert werden. Das ist leider nicht der Fall.

    Meine Systemangaben:
    Windows 10, AI Version 25.2

    Wenn ich die voreingestellte Allgemeine Einheit von punkt auf Millimeter ändere, dann die geöffnete Datei speichere, AI schließe, wieder öffne und irgendeine Datei öffne, oder auch AI durch den Aufruf einer Datei oder der vorher geöffneten Datei öffne, ist die Allgemeine Einheit wieder auf dem voreingestellten Wert "Punkt".

    Ich erwarte mir, daß der Wert dann Millimeter ist, weil ich ja die Voreinstellungen geändert habe.

    Freundliche Grüße
    Wolfgang Busch, Mayer & Co GmbH, Salzburg,…

    1 vote

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    0 comments  ·  User Interface  ·  Admin →
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  7. 新しいmac book proでDNP 秀英角ゴシック金 Stdがアクティベートされません

    新しいmac book proでDNP 秀英角ゴシック金 Stdがアクティベートされません、直していただきたいです。

    1 vote

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    0 comments  ·  Type, Fonts, Text  ·  Admin →
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    Request to Contact Support  ·  PCM Maro responded

    Illustrator 製品版フィードバックへのご協力ありがとうございます。

    ご報告いただいた「DNP 秀英角ゴシック金 Std」フォントがアクティベートされないという現象は、Illustrator の文字パネルでのアクティベート操作では再現しませんでした。

    ご使用の Illustrator と Creative Cloud デスクトップアプリケーションが最新版でも問題が発生する場合は、お手数ですが、カスタマーサポートにお問い合わせください。

    よろしくお願いいたします。

    Illustrator チーム

  8. Random movement in text layers

    After saving and exiting Illustrator (26.0.1) on Mac OS Monterey (happened on Big Sur as well) when I open the file later the text layer have moved randomly. While not a repeatable bug, it does happen more than 50% of the time.

    1 vote

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    1 comment  ·  Type, Fonts, Text  ·  Admin →
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  9. Cannot delete or merge duplicate colors

    My Swatches palette has multiple colors of the same name and formula. When I try to merge them, they don't merge.

    4 votes

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    0 comments  ·  Colors, Swatches, Patterns  ·  Admin →
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  10. Text disappearing when outlined

    When outlining text in Illustrator, some of the text is disappearing, as though under a clipping mask, The text outlines are present but the text is not visible.
    Turning the fill to overprint stops this happening, but I can't overprint white text....

    I have tried on a brand new file, so there are no formatting issues. The typeface is irrelevant it happens on all types .otf or .ttf...

    Illustrator 25.4.1 on Windows 10 pro 21H1, Build 19043.1165

    2 votes

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    2 comments  ·  Type, Fonts, Text  ·  Admin →
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  11. Rotation of a text while Snap to Grid is on

    You can't rotate a text with the Rotate tool when Snap to grid is on.

    Please watch the GIF attached.

    Then try to replicate.

    Open the attached document.
    Enable Snap to Grid.
    Select text.
    Grab Rotate tool.
    Hold Shift (or even do not).
    Try to rotate the text.
    Failure?
    If yes, move it a bit to the side (with snapping still on) and try again.
    Experiment a bit with different positions.

    12 votes

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    0 comments  ·  Type, Fonts, Text  ·  Admin →
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  12. Display wigging out when placing images

    Displaying crazy in 26.0.2. When drawing or placing images, screen goes completely white or shows a strange box with an "x". No matter where i click, the mouse click will drag from the corner of the item on the artboard, scaling it.

    Mac running Monterey 12.0.1

    1 vote

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    0 comments  ·  Rendering Issues (GPU, CPU)  ·  Admin →
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  13. exporting PDF files

    You're phasing out eps files. I gather I should now provide logos files in PDF.
    However, I can't export each art board (I use artboards for the variations of the logos I design) as a separate file. I don't believe a client wants a multiple paged PDF for a logo!
    What do you expect our work flow to be?

    2 votes

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    4 comments  ·  File Save, Import and Export  ·  Admin →
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  14. Illustrator fills trash with "Recovered files"

    Illustrator 2021 on OS X Mojave keeps filling my trash with "Recovered files". So what's going on with it? I don't know what the issue might be as there is no crash or something else. It seems like a bug from Illustrator.

    5 votes

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    2 comments  ·  File Save, Import and Export  ·  Admin →
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  15. PDFs saving two pages when I only have one artboard

    Every time I save a pdf, the resulting file has two pages even though the document only has one artboard.

    Windows 10 64 Bit / Illustrator 2022 (26.0.1)

    1 vote

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    1 comment  ·  Documents and Artboards  ·  Admin →
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  16. Symbols in SVG-export flip vertically

    Windows 10, 25.3.1, 64 bit,
    File/Save as/SVG
    I have Symbols, yes, it's a symbol-library for the web, saving them as svg (which is best for editing them further) flips the y-axis.
    This problem was described first in 2014:
    https://stephaniewalter.design/blog/illustrator-messy-export-svg-symbols-moment/

    https://graphicdesign.stackexchange.com/questions/76574/adobe-illustrator-svg-upside-down-transform-matrix

    https://stackoverflow.com/questions/37679919/svg-use-tag-displays-an-svg-icon-upside-down

    Still, no change to this!

    3 votes

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    2 comments  ·  File Save, Import and Export  ·  Admin →
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  17. Page orientation incorrect in new document panel

    Opening a new document and trying to make it 17"w x 11"h, the document opens at 11"w x 17"h.

    v25.1

    14 votes

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    7 comments  ·  Other...  ·  Admin →
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  18. Error opening Edit menu

    Not sure when this started happening. When a graphic object is selected on the artboard (JPEG in this case), the Edit tab in the main menu bar produces an error when clicked on. Other tabs seem fine. When trying to open the Edit menu, the attached error pops up. Once the error is dismissed, the dropdown menu opens. This happens every time the process is repeated. It is not helped by restarting either Illustrator or the Mac.

    2 votes

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    1 comment  ·  User Interface  ·  Admin →
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  19. Touchscreen drawing not working

    I am on a Lenovo IdeaPad, and the touchscreen drawing does not work even in touchscreen mode. Rarely will it show what I drew and even then, it is after I have lifted my finger. I can only really place dots. Also, pinch-to-zoom doesn't work. Seems to be related to this forum post: https://community.adobe.com/t5/illustrator-discussions/unable-to-draw-with-a-pen-on-touch-screen-on-windows/m-p/11376148

    2 votes

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    0 comments  ·  Brushes  ·  Admin →
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  20. Over sized save window no buttons

    save file opens an oversized window where no options are available

    2 votes

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