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Illustrator (Desktop) Bugs

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When reporting a bug, please provide a detailed description with the following:

  1. Details of your operating system
  2. The version of Adobe Illustrator (desktop) 
  3. The steps you were taking when you experienced the issues
  4. Your expected result and the actual result
  5. Upload your Illustrator file or a video (screen recording or gif, this helps us most to reproduce the issue and resolve it)

What can we fix in Illustrator (desktop)? Vote or report a bug — one problem per entry, please.

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8152 results found

  1. Illustrator 2021

    The bug is ILLUSTRATOR 2021 itself.
    - tried to save as bitmap to discover that finally the "save for web "option is gone - OK, but the "Export as" can't resize the picture and doesn't perform the action because "it's too big". So? How can I save the image? I open it with Photoshop but no, Photoshop "can't detect EPS data". Photoshop. You invented EPS. And you can't read an Illustrator-created EPS.
    I work with Illustrator since 1.0. I feel like timewarped back into pre-history. Please rename the bug (=Illustrator 2021) with a proper name: Illustrator 2021 BC.

    2 votes

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    2 comments  ·  User Interface  ·  Admin →
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  2. Illustrator chokes when interacting with the UI

    Since I updated to 26.0.2, Illustrator is choking when I interact with any part of the UI, like opening and navigating through menus, moving windows, selecting different tools, etc. For the most part, the issue is not that bad when designing, but when I use the UI is almost unusable. This never happened with any older version.
    The video I´m uploading as a reference doesn´t have any drop-frames.

    My system:
    Windows 10 (10.0.19043 Build 19043)
    CPU: Intel I9 9900K
    GPU: Nvidia GeForce RTX 2080
    RAM: 64 GB DDR4
    System Drive: Samsung NvME SSD 970PRO 512GB

    1 vote

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    0 comments  ·  User Interface  ·  Admin →
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  3. Color Guide not working

    I'm working on a project and when i try to use the color guide to copy a color it doesn't let me put the color in.

    1 vote

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    1 comment  ·  Colors, Swatches, Patterns  ·  Admin →
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  4. Resizing from centre - Pen tablet sticking

    Windows 10 64bit,

    Just updated to 26.0.1 and when you resize from the centre of an object (holding alt) with a pen tablet, the object sticks to the cursor for a tiny bit. I.e it used to leave the shape resized when you lift the pen off the tablet. Now it attaches and keeps resizing as you move the pen away. It's made resizing things accurately impossible.

    It doesn't do it with regular resizing from one corner, so it's something bound to the "alt".

    Updated the Wacom drivers and no difference.

    1 vote

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    1 comment  ·  Tools  ·  Admin →
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  5. Artboard modification gets applied to the wrong artboard

    When trying to modify a selected artboard, Illustrator is applying it to another artboard (previously selected) instead.
    It did it for naming the artboard but also scaling it to the illustration.
    Manually scaling works.

    1 vote

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    2 comments  ·  Documents and Artboards  ·  Admin →
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  6. Plug-in: UxpExtension.aip missing and needs deleting or updating??

    Illustrator 2021
    macOS Big Sur 11.5.1

    Can anyone help? I cannot find this plugin to delete it??

    4 votes

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    1 comment  ·  Other...  ·  Admin →
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  7. PDFで保存すると、一部のレイヤーのみ黒になる

    PDFで保存すると、グレーのストライプのみ黒になってしまう。

    1 vote

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    2 comments  ·  File Save, Import and Export  ·  Admin →
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    Need More Info  ·  PCM Maro responded

    Illustrator 製品版フィードバックへのご協力ありがとうございます。

    最新バージョン「v26.2.1」でも再現確認ができませんでした。

    再現方法やサンプルデータなどのご提供をお願いいたします。

    よろしくお願いいたします。

    Illustrator チーム

  8. Illustrator found an issue with wacom driver…

    Hello,
    First issue: see the attachment.
    Second issue: I can't change the welcome window to not appear with launching Illustrator. The setting for it is greyed out.

    Regards
    Vladimir

    4 votes

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    5 comments  ·  Launch  ·  Admin →
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  9. Display errors on tool 'preview video' and 'selection tool'

    Please refer to the two images attached. Hovering a tool or a part of an image is enough to show the visual defect.

    System is Win10, 21H1 with Intel Iris Xe MAX GPU
    AI is version 26.0.3

    1 vote

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    0 comments  ·  Rendering Issues (GPU, CPU)  ·  Admin →
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  10. Wacom Eraser not working on Illustrator

    I'm using MacOS Monterey 12.1, and Illustrator 2022 (26.0.2), both recently updated, and for some reason the eraser tip of my Cintiq 13 HD stopped acting like an eraser and it does the same as the pen tip. I tried resetting the settings for both Illustrator and the tablet, but the problem persists.
    For some reason this is not happening on Photoshop, the eraser works as usual.
    Does anyone know how to fix this?

    1 vote

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    0 comments  ·  Tools  ·  Admin →
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  11. Closing a layer in illustrator opens the one above it.

    3 votes

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    2 comments  ·  Layers  ·  Admin →
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  12. Can't input search or rename Japanese in the Creative Cloud Library panel

    • Windows 10 20H2
    • Illustrator 25.1

    Can't input Japanese in the Creative Cloud Library panel.

    • Input Japanese in the search box
    • Rename the registered library in Japanese

    Checking with 3 PC.

    Original message (written by Japanese) :

    Creative Cloud ライブラリのパネルで、日本語入力ができません。

    • 検索ボックスで日本語入力ができない
    • 登録済みのライブラリに対して日本語でのリネームができない

    3台のPCで確認をしています。

    18 votes

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    5 comments  ·  Cloud, Libraries  ·  Admin →
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    Completed (Comments Open)  ·  AdminAnkit Goyal(Illustrator Team) (Admin, Adobe Illustrator) responded

    I am happy to share that we have fixed this bug in our latest release – 26.0.0 which is available worldwide now.

    Going forward, our goal is to fix as many top User-Voice bugs as possible and as frequently as possible. Given the nature of the fixes, some of the bugs will take a longer time to fix, but we are on it.

    You can update to the latest release using Creative Cloud desktop App: https://helpx.adobe.com/in/creative-cloud/help/creative-cloud-updates.html

    Thank you for all the feedback. Keep it coming!

  13. Ok/Cancel positions reversed on Mac/Windows versions

    Is there a reason why the ok and cancel buttons are flipped when you switch from Mac to PC? I use both platforms every day and it's really disorienting. Can this be made consistent across both platforms, or is this an Apple/Microsoft issue?

    1 vote

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    0 comments  ·  User Interface  ·  Admin →
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  14. Color Bug

    When I move objects, the colors bug out. As you can see in the picture ''Bug'' , I am only using different shades of purple and the light orange that is in the background, as shown in ''Bug 2'' . All of the darker orange is not supposed to be there and they only appear when I move objects around. This continues unless I move the screen off the artwork and then go back, then it dissapears but comes back as soon as I move an object. So far I'm unable to find a solution for this, so I would…

    1 vote

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    1 comment  ·  Rendering Issues (GPU, CPU)  ·  Admin →
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  15. Ai 2022 Menus unresponsive on startup M1 Mac

    Top menus are inactive after launch. Have to click on the finder and then back to illustrator to refresh.

    1 vote

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    1 comment  ·  Launch  ·  Admin →
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  16. SLOW PERFORMANCE - MACBOOK M1

    I have a brand new MacBook M1 running Big Sur. 11.2.3
    The performance with vector objects is terrible!
    Even with turning off layers, moving basic objects (2x text boxes, 2x lines and a 2x rectangles) its almost crashing Illustrator.

    I try to arrow and there's a 6 second delay.
    I try to undo, there's a 10 second delay.

    This is terrible. Seriously what have you guys done to the Adobe suite?
    I've just replace a 2017 MacBook Pro with this system, because you claimed my old laptop isn't up to ""modern programs" - clearly this is a adobe problem.

    Illustrator:…

    4 votes

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    1 comment  ·  Performance  ·  Admin →
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  17. Align to Artboard when starting up

    When you first start Illustrator up in the newest version 25.4.1 the Align to Artboard mode will switch to Align to Selection if multiple objects are selected. If you select Align to Selection and then Align to Artboard the issue will not happen and only happens when the program is first launched. Once you have gone to selection and then back to artboard the issue will not happen again.

    2 votes

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    Need More Info  ·  1 comment  ·  Align, Distribute  ·  Admin →
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  18. AI man kann keine genauen Maße angeben. Zahl wird verfälscht

    Ich möchte einen Bug melden. Wenn man bei AI ein z.b. Rechteck anlegt und genaue Maße händisch eingibt z.b. 15cm springt das Programm automatisch auf 14,888888cm. Man muss es wieder und wieder eingeben bis es irgendwann nicht mehr springt und bei 15cm bleibt. Das ist sehr störend und sollte behoben werden.

    Auch sollte die zahl markierbar sein mit der Maus. Das ist sie zurzeit auch nicht.

    Danke und Viele Grüße

    1 vote

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  19. AI 26 667 Mac: SVG export with placed images badly broken (Illustrator 26.0 GM Candidate Build 2)

    Test files at https://files.svija.love/ai26-667-svg-export.zip

    Exporting an Illustrator file with placed images results in an SVG with the images at the wrong Z-index, as well as several copies of the same image.

    Steps to reproduce (see test files):

    • open test.ai
    • save as SVG (see parameters capture)
    • open SVG in Safari — red box is behind PNG image when it should be in front
    • open SVG in TextEdit — there are three copies of PNG image when there should be one
    1 vote

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    2 comments  ·  File Save, Import and Export  ·  Admin →
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  20. Can't export to autocad

    In the menu Export don't can see the autocad option

    2 votes

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    2 comments  ·  File Save, Import and Export  ·  Admin →
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