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Illustrator (Desktop) Bugs

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  1. Details of your operating system
  2. The version of Adobe Illustrator (desktop) 
  3. The steps you were taking when you experienced the issues
  4. Your expected result and the actual result
  5. Upload your Illustrator file or a video (screen recording or gif, this helps us most to reproduce the issue and resolve it)

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5917 results found

  1. Pantone Solid Spot colors added from InDesign to a CC Library become Magenta Process colors in Illustrator

    A Pantone Solid Spot color (or any Lab spot color) added to a CC library in InDesign will become 100% Magenta CMYK Process color in the Swatches panel when added from the CC library by double clicking in Illustrator.

    33 votes

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    Under Review  ·  24 comments  ·  Colors, Swatches, Patterns  ·  Admin →
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  2. SVG import - duplicate layer names erased

    In Illustrator CC 2019 (v23.0.2), some of the layer names are stripped during SVG import. This is not an issue in CC 2018 (v22.0.0).

    Steps to reproduce:
    1. Create an SVG file with two layers with the same ID attribute
    2. Open in Illustrator CC 2019
    3. One of layer names will be blank

    The attached file shows the layer names in CC 2019 when opening the SVG below

    <svg>
    <rect id="LayerName1" x="0" y="0" width="237.6" height="3.2" fill="rgb(0, 0, 0)" fill-opacity=" 0"></rect>
    <rect id="LayerName1" x="0" y="0" width="237.6" height="3.2" fill="rgb(0, 0, 0)" fill-opacity=" 0"></rect>
    <rect id="LayerName2" x="0" y="0" width="237.6" height="3.2" fill="rgb(0, 0,…

    2 votes

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    3 comments  ·  File Save, Import and Export  ·  Admin →
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  3. Pasted/Embedded Images are disappearing

    1. 22.0.1 on MacOS 10.13.3
    2. Illustrator closes either through my action or an unexpected crash
    3. I expect all of the embedded files I've been working with to display on the canvas
    4. A handful of the images will appear, but almost everything that has been linked (then embedded) or pasted into the file only appears as an empty bounding box. The images will only reappear if I use the link panel to hunt for each file and place it again. 40 minutes into this, I don't even know if I'll be able to fix all of the images that I pasted into…
    52 votes

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    65 comments  ·  Images, Links  ·  Admin →
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  4. Change saving process to equal Indesign / Photoshop's

    As you likely know, Illustrator and Google Backup & Sync are not working a long. Discussions with lame work arounds are given, but maybe you can just use the same saving method as Photoshop or Indesign. These programmes work fine with Google Drive / backup & sync, so why not use that method instead?

    2 votes

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    0 comments  ·  File Save, Import and Export  ·  Admin →
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  5. 2019 v23.3 still keeps crashing

    I'm just using a regular brush tool but 5 minutes using it voluntarily closes the app. It keeps happening every five minutes. I'm using surface pro i5

    2 votes

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    0 comments  ·  Tools  ·  Admin →
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  6. Mouse response too slow to use Illustrator. Clicking on the file menu causes a 5 second delay to open it.

    Mouse response too slow to use Illustrator. Clicking on the file menu causes a 5-second delay to open it. By the time 3 seconds have passed, the user clicks again. By the time Illustrator catches up, the menu is opened, then closed from the two clicks. UNUSABLE! The product should be shut down and users should be getting a refund or face a class action lawsuit. Worst business decision EVER to move this app to the cloud and take away the desktop version in the process!

    2 votes

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    1 comment  ·  User Interface  ·  Admin →
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  7. New Update 23.0.3 Causes Failure to Preview and Art Boards Save Erroneously in PDF

    New Update 23.0.3 Causes Failure to Preview and Art Boards Save Erroneously in PDF- when saving out files they will error. The saved file will display and print a black gradient space in lieu of the art board and (seemingly random) graphics will be omitted. This is replicated when saving as a new AI or PDF or Printed from the saved file. The original AI file shows it prints normally but the print out is also erroneous.

    2 votes

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    2 comments  ·  Documents and Artboards  ·  Admin →
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  8. Illustrator CC 23.0.2 does not open files and cannot start new file. Toolbars and Menus are inaccessable.

    All I can see after opening or trying to open files is a window that is hiding parts of illustrator file - I can see part of this on the right side and on bottom. No menus or tools are available to use, and the progress wheel just keeps spinning. Very frustrating. I am using my Illustrator CC 23.0.2 on IMac OS 10.14.3. I have updated Illus CC, restarted the app, uninstalled and reinstalled, rebooted computer, etc. I have had to resort to using Illus CS6 in order to work. The attached image is what I get when trying to…

    3 votes

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    3 comments  ·  Launch  ·  Admin →
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  9. Illustrator CC 23.0.2 not opening a SVG file

    When I try to open a svg file, a dialog box asks me to "Select a File Format to open file:" The options are Pixar, PCX, BMP, PNG and Targa. Not only do I not need any of these options, but if I click any of them and press OK, I get an error that reads, "Could not read the file because the plug-in could not understand this file."

    4 votes

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    1 comment  ·  File Save, Import and Export  ·  Admin →
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  10. Pathfinder Divide Function Not Working

    When attempting to divide paths with a closed shape below, the paths are removed but the shape is not divided.

    2 votes

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    1 comment  ·  Tools  ·  Admin →
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  11. Mouse scrolling

    Mouse wheel scrolling is almost non-responsive.

    Whether I want to scroll up or down, or zoom using the alt key, the mousewheel is almost non-responsive. Only scrolling 1 or 2 frames for every 6-10 mouse wheel scrolls.

    Mouse wheel scroll works fine on Photoshop and Indesign. Only Illustrator presenting this issue

    3 votes

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    0 comments  ·  Performance  ·  Admin →
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  12. Slow/Lagging Preview

    The preview of the canvas is incredibly laggy/stuttery when moving shapes around the canvas. Makes illustrator almost unusable on my PC, always have to use my MacBook.

    Windows 10
    i7 6700K
    MSI RTX 2070
    16GB RAM

    2 votes

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    0 comments  ·  Performance  ·  Admin →
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  13. cant type @. when us the AltGr + 1-0 nothing hapend. I work on windows 10

    cant us the AltGr + the number 1-0 it dosent respond have tried to change the keyboard, re instsall Ai this is on a windows 10 . have Ai on a windows 7 ther it works perfect.

    2 votes

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    0 comments  ·  User Interface  ·  Admin →
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  14. Illustrator documents open to a red / black screen

    Resizing the document window rectifies the issue, annoying nevertheless

    35 votes

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    57 comments  ·  Rendering Issues (GPU, CPU)  ·  Admin →
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    Completed (Comments Open)  ·  Ashutosh Chaturvedi responded

    We have the fix available in the latest release. Please update Illustrator using Adobe Creative Cloud application to the latest build for version Illustrator CC 23.0.
    Please refer to our knowledge base FAQ – https://illustrator.uservoice.com/knowledgebase/articles/1844590 if you face difficulty in update.
    Or get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html

    Warm Regards,
    Ashutosh Chaturvedi | Sr. Quality Engineering Manager – Illustrator
    Adobe. Make It an Experience.

  15. Illustrator shows "Enjoying this app? (Buy Now)" even though I am subscribed

    Adobe Illustrator CC showing "Enjoying this app? (Buy Now)" in the opening screen even though I am subscribed.

    2 votes

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    0 comments  ·  User Interface  ·  Admin →
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  16. Opening Graphic styles causes crashes of v23

    Checking on status of incident (ADB-4515680-P0G2). Adobe has connected with my computer twice and we were able to replicate the "crash" or freezing of the program when the graphic styles were opened in Illustrator 23.01. I am currently using V22 when I need to use graphic styles.

    Have the engineers made progress in determining the issue and developing a fix?

    6 votes

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    5 comments  ·  Performance  ·  Admin →
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  17. Stroked Paths get notches or bleeding in sharp connections

    Paths with a stroke color and no fill are still filling random corners within the shape. I've rebuilt the shape, and checked for redundant nodes, but neither has fixed the problem. To make is worse, this is happening to to connection points at random (sometimes it has a fill, sometimes it doesn't). Definitely a bug, and a very major one.

    Also, copying the artwork into a new document, or even into InDesign, does not fix it. Placing the artwork in InDesign actually makes the preview glitch out. It's as if Adobe gave CC 2018 a lobotomy!

    Screenshot 1: paths in…

    7 votes

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    6 comments  ·  Rendering Issues (GPU, CPU)  ·  Admin →
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  18. Type Box fills with x's

    When I choose the Type Box tool, and click in the document to create a Type Box or simply place text, as soon as the box is created, it fills with X's/squares and goes off on it's own continually typing the X/square.

    At that point I am not touching the keyboard, there is no key being held down, yet it seems to be "stuck" in creating the X/square.

    Initially it only happened with Myriad Pro, so I uninstalled that font. Then it continued to do it with Arial. Now it does it, no matter what. I've un-installed Illustrator and re-installed…

    5 votes

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    4 comments  ·  Type, Fonts, Text  ·  Admin →
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  19. Workspaces not working at all

    Today (Mar 19th, 2018) I updated Illustrator and upon (re)launching, NONE of my pallets/Windows opened into the application. When I try to switch to built-in or custom Workspaces, nothing changes. The Workspace STAYS selected as my previously-selected Workspace and none show up. If I manually go look at the Windows in the menu, none are open and I can MANUALLY open them and move them around... "Manage Workspaces" and "New Workspace" are disabled (Gray) and no matter what I do, I cannot change or override. I have quit/relaunched numerous times - same results.

    42 votes

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    44 comments  ·  User Interface  ·  Admin →
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  20. Workspace panels move on their own

    While using the new Illustrator CC v.23, the workspace will randomly move around and cover up the artboard that I am working on. I can simply click "reset workspace" and it's back to normal it is very frequently that the workspaces move around randomly. Please fix, Thanks.

    9 votes

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    7 comments  ·  User Interface  ·  Admin →
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    Resolved (Comments Open)  ·  Ashutosh Chaturvedi responded

    We have a feature to popup colors panel when you click on fill/stroke proxy. Please remove the colors panel from the the workspace when it pops-up you should be fine. When I say remove you just have to remove from the dock and keep it as a floating

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