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Illustrator (Desktop) Bugs

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  1. Details of your operating system
  2. The version of Adobe Illustrator (desktop) 
  3. The steps you were taking when you experienced the issues
  4. Your expected result and the actual result
  5. Upload your Illustrator file or a video (screen recording or gif, this helps us most to reproduce the issue and resolve it)

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5917 results found

  1. Export JPG/PNG (any format) in same folder of AI file (like before)

    Hello, since update (CC 2018 22.0.0), when I do file>export> as jpeg, the file location is the last used and not the same as the AI file just open.

    This can seems not important for you, but I do this 40x per day and now it's a waste of time. In CC 2017 this was ok.

    I have to browse all the folders on local network .. to find my folder and it's boooooring.

    There is no setting for this in preferences.

    Thank you for your help.

    (we are a infographist team and all complains about this.)

    143 votes

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    114 comments  ·  File Save, Import and Export  ·  Admin →
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    Completed (Comments Open)  ·  Ashutosh Chaturvedi responded

    We have the fix available in the latest release. Please update Illustrator using Adobe Creative Cloud application to the latest build for version Illustrator CC 22.1.
    Please refer to our knowledge base FAQ – https://illustrator.uservoice.com/knowledgebase/articles/1844590 if you face difficulty in update.
    Or get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html

    Warm Regards,
    Ashutosh Chaturvedi | Sr. Quality Engineering Manager – Illustrator
    Adobe. Make It an Experience.

  2. Cannot close main application window with keyboard shortcut

    When there are no documents open, it's apparently not possible to close the application window from the keyboard (e.g. with the traditional shortcut Cmd+W). The Close option is disabled in the File menu.

    2 votes

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    2 comments  ·  User Interface  ·  Admin →
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  3. illustrator automatically converts linked files to glip groups and it breaks the work with variables

    I open the file, create an place Linked File, save the project.
    Open it again, and there is Clip Group instead of an Linked File
    It breaks the work with variables

    2 votes

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    0 comments  ·  File Save, Import and Export  ·  Admin →
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  4. Can't Print Illustration

    Illustrator refuses to print even small 8.5 x 11 files to our desktop printer. This is an essential part of this program and severely impacts my ability to design and create production files when I cannot print out a simple proof without exporting it to a PDF before Printing.

    19 votes

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    29 comments  ·  Print  ·  Admin →
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    Resolved (Comments Open)  ·  Ashutosh Chaturvedi responded

    Hi,
    We worked with Microsoft on the issue. here is the update. Thank you few of you who helped us in isolating this issue. If your issue still does not get resolved with the updates as below please reach out to us on sharewithai@adobe.com

    Summary of Issue:

    Workaround:

    • Uninstall and reinstall the HP print drivers. Download the latest driver from HP website or contact your system administrator.

    Microsoft Support Ticket No.: 119070821001723
    Adobe Internal Tracking ID: AI-4215933

    Warm Regards,
    Ashutosh Chaturvedi | Sr. Quality Engineering Manager – Illustrator
    Adobe. Make It an Experience.

  5. Gradient Annotator tool is not visible for some objects but it is for others

    Gradient Annotator tool is not visible for some objects but it is for others

    1 vote

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    1 comment  ·  Gradients  ·  Admin →
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  6. Problem with raster effects printing

    We have had to outlaw the use of raster effects here because of the distortion they cause when an AI file is saved as a PDF.

    Our workflow for printing is the save our work from Illustrator as a PDF file which is then placed in an InDesign document. Any raster effects used in the graphic end up adding lines the edge of the effect as well as shifting the colors touched by the effect.

    2 votes

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    0 comments  ·  Effects, Appearance, Graphic Styles  ·  Admin →
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  7. Uniform (centered) Scale // Bounding Box // Wacom Driver Issues

    Uniform (centered) scale issues while using the bounding box together with "shift+option" keys (Mac OS) for scaling, seem to occure while having older Wacom Drivers installed. It does not happen when working with a Mouse or using the Touch Pad for Example on a Wacom Intuos Touch. Pen input only reproduces this issue with older drivers.

    2 votes

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    0 comments  ·  User Interface  ·  Admin →
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  8. Guides dissapear when selected

    In a new document (CC2019) with multiple artboards, the guides dissapear when I select them. They reappear when unselected.

    7 votes

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    5 comments  ·  Selection  ·  Admin →
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  9. Eye dropper not applying proper color/hex from Adobe Color Themes panel

    I'm using the latest Illustrator v23.03. When selecting colors from the Adobe Color Themes panel, it does not copy the correct color hex to the selected item in my document. In the attached file, which I've scaled up for easier viewing, the square tiles represent the proper color within the Adobe Color Themes panel, with each overlaying the incorrect color Illustrator is copying over when selected. As you can see, there is a major discrepancy. This does not happen with all themes...some copy over perfectly, but many (in my case) do not. I've tried adjusting color profiles to see if…

    2 votes

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    0 comments  ·  Colors, Swatches, Patterns  ·  Admin →
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  10. Editing Library-Item Name prompts "Move Object" pop up.

    After the most recent update to Adobe Illustrator (v. 23.0) on Windows 64-bit system. Every time I name/rename an object added to my Library panel, on hitting 'Enter/Return' to save the change and leave the edit state, the 'Move Object' pop-up appears (and I have to close it to return to what I was doing.

    As I've been adding a series of icons to my Adobe CC Library, this is a very tedious process to close this pop-up every. single. time.

    Please fix. Thank you :)

    6 votes

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    8 comments  ·  Cloud, Libraries  ·  Admin →
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  11. No snap to artboard

    Snap to artboard not working with smart guides on (or with any other form of snap on) tried on both existing and new files - no snap no feedback of cursor - using drawing tools pen or rectangle.

    Illustrator 23.0.1
    Windows 10 Enterprise 1803

    2 votes

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    1 comment  ·  Tools  ·  Admin →
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  12. Wrong exported image size (extra pixel added) if artboard coordinates are non-integer, not pixel-perfect

    In attached AI file there are 1 artboard if you just export it for Screens you will get an image size 105px × 104px, however in AI it's sized as 104x104px.
    Check that X coordinate of artboard is 172.34 px, so it's float. Just change it to 172px and re-publish and image will be 104x104.

    So, coordinates of artboard should affect into output PNG image.

    Also, should be related too:
    https://illustrator.uservoice.com/forums/601447-illustrator-bugs/suggestions/20530969-export-for-screens-adds-extra-pixels-at-to-exports

    AI 21.1.0 macOS

    194 votes

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    202 comments  ·  File Save, Import and Export  ·  Admin →
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    Under Review  ·  AdminEgor Chistyakov (Admin, Adobe Illustrator) responded

    This issue is probably happening because the artboard dimensions are not appropriate for raster export (i.e. are in decimals).
    If you make x and y values as the whole numbers in the transform panel (not in decimal), then the extra pixels will not be added to the exported image.

    That is the workaround, and it’s reported that it’s not always the case.

    At the same time — Ai knows the size of artboards to be exported and yet it does not deliver the set sizes, which is not fair. The team is going to rethink the algorithm.

  13. Ellipse Tool has disappeared completely in latest update

    Ellipse Tool has disappeared completely in latest update

    3 votes

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    2 comments  ·  Tools  ·  Admin →
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  14. Text missing in SVG files

    This is the first time trying to use Illustrator since it updated to the newest version (23.0.1) and updating my Mac to High Sierra (10.14). I have previously used Illustrator to edit SVG files, specifically the text in those files. When I open similar SVG files in the new Illustrator, all of my text is missing. My computer is due for a small update which will go through later tonight but this seems like a bug within Illustrator. When I open the SVG in Photoshop 2019 and re-export it as a SVG, I am able to see the text in…

    5 votes

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    Under Review  ·  6 comments  ·  Type, Fonts, Text  ·  Admin →
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  15. Crashes in Windows 10 after closing Illustrator Version 23.03

    Illustrator crashes in Windows 10 after closing Illustrator version 23.03. Please have your developers check this error. I am including a screenshot of the error everytime that Illustrator is closed.

    2 votes

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    1 comment  ·  Other...  ·  Admin →
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  16. Align to Artboard option gets changed into Align to Selection

    All version of Illustrator before CC 2018 the Align to.. command would stick to Align to Artboard unless you clicked on another object to define a Key Object.

    This upgrade keeps jumping back to align selections.

    148 votes

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    99 comments  ·  Documents and Artboards  ·  Admin →
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    Completed (Comments Open)  ·  Ashutosh Chaturvedi responded

    We have the fix available in the latest release. Please update Illustrator using Adobe Creative Cloud application to the latest build for version Illustrator CC 22.1.
    Please refer to our knowledge base FAQ – https://illustrator.uservoice.com/knowledgebase/articles/1844590 if you face difficulty in update.
    Or get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html

    Warm Regards,
    Ashutosh Chaturvedi | Sr. Quality Engineering Manager – Illustrator
    Adobe. Make It an Experience.

  17. Workspace toolbars disappearing

    Ai CC 2019 - all of a sudden all the toolbars have disappeared and won't stay reinstated. Workspace will not reset nor change modes.

    3 votes

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    2 comments  ·  User Interface  ·  Admin →
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  18. Magnetism on bezier points

    Today, there is no magnetism on bezier points and it is very annoying when you're drawing. Magnetism only works with anchor points (and not bezier points). Here is a GIF showing the problem.

    2 votes

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    0 comments  ·  Tools  ·  Admin →
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  19. 'Send to current layer' command is disabled when art across several layers is selected

    I don't understand why it's limited, I can't see logic behind that, so I put it in Bugs, rather then Ideas.

    See, I have some stuff in different layers. I select it, choose a layer, press a hotkey, I intend to collect it all in the selected layer, but nothing happens. WHY?

    I have 'Collect in new layer' in Palette menu, but I have no hotkey for it (you guys do everything with mouse? really?) and i don't need a NEW layer, I need existing and selected one, and I have a command for it — ''Send to current layer'…

    16 votes

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    1 comment  ·  Layers  ·  Admin →
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    Completed (Comments Open)  ·  AdminAnkit Goyal(Illustrator Team) (Admin, Adobe Illustrator) responded

    I am happy to share that we have fixed this bug in our latest release – 27.0.0 which is available worldwide now.

    Going forward, our goal is to fix as many top User-Voice bugs as possible and as frequently as possible. Given the nature of the fixes, some of the bugs will take a longer time to fix, but we are on it.

    You can update to the latest release using Creative Cloud desktop App: https://helpx.adobe.com/in/creative-cloud/help/creative-cloud-updates.html

    Thank you for all the feedback. Keep it coming!

    Ankit Goyal

    Illustrator Team

  20. Cursor location offset from mouse. Cannot select or use illustrator effectively.

    I am on Creative Cloud version Version 23.0.1. I am having a problem from the moment I open Illustrator that the mouse and cursor do not synchronise. The cursor actually selects something completely offset from what I am trying to select. I have uninstalled and reinstalled, as well as just restarting. Nothing is resetting it to work correctly.

    3 votes

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    2 comments  ·  Performance  ·  Admin →
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Illustrator (Desktop) Bugs

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