5917 results found

1. "Current proportions" option missing from Illustrator CC 2019

   LEFT (Screenshot from a tutorial): The "Current proportions" option is visible under Artboard Options window.
   RIGHT (Screenshot from my desktop): The "Current proportions" is missing.

   Please let me know how to enable this option.

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   0 comments  ·  Documents and Artboards  ·  Delete…  ·  Admin →
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2. GPU performance color

   Illustrator CC 2019
   Mojave 10.14.1

   Bright RGB red/pink appearing correctly in swatch, but washed out when filling a shape with same colour on artboard.

   Only way I've found to fix this is to turn off GPU performance and the colour then appears bright and correct, but with GPU off live drawing is very laggy.

   Any fix for this??

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   8 comments  ·  Colors, Swatches, Patterns  ·  Delete…  ·  Admin →
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   Request to Contact Support  ·  Ashutosh Chaturvedi responded

   Please get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html . Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.

3. Window resize handle broken

   Whenever I try to resize a document window now by clicking the lower right corner, it snaps to a larger size that fills the width of my screen and goes off the bottom beyond what my cursor can reach. I have to click the resize button at the top to undo. The only way I can now resize any window correctly is by dragging out from the sides and bottom individually. This is very time consumiing. Just fix it to how it used to work in every other previous version. It shouldn't take extra time with every new 'feature' you add.

   Whenever I try to resize a document window now by clicking the lower right corner, it snaps to a larger size that fills the width of my screen and goes off the bottom beyond what my cursor can reach. I have to click the resize button at the top to undo. The only way I can now resize any window correctly is by dragging out from the sides and bottom individually. This is very time consumiing. Just fix it to how it used to work in every other previous version. It shouldn't take extra time with every new 'feature' you… more

   7 votes

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   4 comments  ·  User Interface  ·  Delete…  ·  Admin →
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4. Manually entering integer size values makes fractions

   The Width/height (Screenshot B: / H: ) Values don't work sometimes.

   If I manually type in the values like 20x20 it will create something like this 20,134x19,999.

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   6 votes

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   2 comments  ·  Tools  ·  Delete…  ·  Admin →
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5. Buttons in Properties panel not recording in an action

   When recording an action, there are things in the Properties panel that does not record properly.

   Example: Flip horizontally/vertically. The buttons does not record, but choosing the same options from the Transform panel menu does record.

   Is anyone maintaining Actions in Illustrator? It is awesome, but still needlessly limited due to many things not recording, forced hard-coded paths when recording save steps, etc.
   
   Perhaps learn a little from Photoshop where actions work better (though still limited).

   2 votes

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   1 comment  ·  Actions  ·  Delete…  ·  Admin →
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6. Editing Character Styles Does Not Trigger Content Change

   Renaming a character style does not trigger content change.

   Thus, the asterisk does not appear above the file name (indicating content change), File/Save or CMD/CTRL-S are ineffective, and if one closes and re-opens the file the old names are still there.

   Have not checked Paragraph styles, or styles in other Adobe apps, but assume this bug would present there as well.

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   3 votes

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   1 comment  ·  Type, Fonts, Text  ·  Delete…  ·  Admin →
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7. Freeform Gradients can't seperate into spot colors for rips

   Freeform Gradients can't seperate into spot colors for rips. when prinitng them as spot colors. they come out like a cmyk print.

   4 votes

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   1 comment  ·  Effects, Appearance, Graphic Styles  ·  Delete…  ·  Admin →
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8. Key object selection mismatch

   When I select two objects and choose the key object for allignment, the top allignment option shows the «Align to key object» and object gets highlighted, however if I go to the sidebar to introduce a spacing number it shows «Align to selection» instead and I need to change the option again. This is so frustrating.

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   3 votes

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   5 comments  ·  Performance  ·  Delete…  ·  Admin →
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   Completed (Comments Open)  ·  AdminEgor Chistyakov (Admin, Adobe Illustrator) responded

   Seems to be fixed. Comment back if it is not for you.

9. Direct Selection Tool not showing bounding box

   Hi,
   When I'm selecting an object using the Direct Selection Tool there is no bounding box to it or any other indication that the object is selected.
   I checked the View menu, and it is set on to show the bounding box, so I assume there is a bug causing this.
   It doesn't matter what kind of object I select, or whether it's in a group or not - the result is the same: no bounding box or even anchors are shown.

   I'm using the latest release - 23.0.1 on windows 10 (updated).

   Thanks
   Ori Manor

   5 votes

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   4 comments  ·  Other...  ·  Delete…  ·  Admin →
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   AdminEgor Chistyakov (Admin, Adobe Illustrator) responded

   It seems like the problem is not about the bounding box...

   If you don’t see anchors selected, please check if you have View > Show Edges enabled. It's easy to toggle it with Cmd/Ctrl + H, and it’s a common mishap.

   If that’s the thing for you (or not) — please comment back.

   As for the bounding box specifically (the frame with 8 scale/rotations markers) — it never shows up when using the Direct Selection tool, and never was, and should not.

   If you need to scale or rotate a partial selection of anchors, use Free Transform or Rotate or Scale tools instead.

10. Artboards name disappear or change back after renaming (often when pasted)

    After renaming an artboard in the panel, it will return to it's default name eg. , Artboard [x], instead of maintaining the new name.

    AI version: 22.0.1

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    52 votes

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    Need More Info  ·  82 comments  ·  Documents and Artboards  ·  Delete…  ·  Admin →
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11. Symbols | Mapping stroke to 3D-Model will distort stroke

    Hi together,

    recently I came accross a mapping bug with a stroke ( width 0.2 Pt ) applied to a waving flag shape used in a symbol that was mapped to a 3D model.

    All details can be found at Adobe Illustrator User Forum here:
    Symbols | Mapping stroke to 3D-Model will distort stroke
    Laubender Mar 21, 2019
    https://forums.adobe.com/message/10989571#10989571

    Workarounds like expanding the stroke and working with an extra path element stacked behind the flag shape did not help.

    The only workaround that will help is rendering the elements to an image and implement the placed and not linked image with the symbol for mapping. A workaround that I do not like at all because my vector objects will be gone.

    All test files attached as a zip file that I renamed to *.txt because Illustrator Feedback will not allow to attach zip files. Thanks for that hack go to Peter Kahrel who recently did this with a bug report on Adobe InDesign Uservoice!

    So if you want to unzip the provided file first RENAME it with suffix *.zip. Thanks.

    Regards,
    Uwe Laubender
    ( ACP )

    All tests done with German Adobe Illustrator CC 2019 version 23.0.2 on Windows 10. Some tests on the same machine with German Illustrator CS6 where I already can see the same issues.

    Hi together,

    recently I came accross a mapping bug with a stroke ( width 0.2 Pt ) applied to a waving flag shape used in a symbol that was mapped to a 3D model.

    All details can be found at Adobe Illustrator User Forum here:
    Symbols | Mapping stroke to 3D-Model will distort stroke
    Laubender Mar 21, 2019
    https://forums.adobe.com/message/10989571#10989571

    Workarounds like expanding the stroke and working with an extra path element stacked behind the flag shape did not help.

    The only workaround that will help is rendering the elements to an image and implement the placed and not linked image… more

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    2 votes

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    2 comments  ·  Effects, Appearance, Graphic Styles  ·  Delete…  ·  Admin →
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12. saving colors to adobe is disabled please contact your IT administrator

    Illustrator 23.0.2 (64bit) and Windows 10 Versions 1809 OS Build 17763.379

    This has happened numerous times over the past few months.

    I try to create a new custom Adobe Color Theme in Illustrator. I am not able to do so and am given the error message:

    "saving colors to adobe is disabled please contact your IT administrator"

    I have tried restarting the program and signing out and signing back into my Adobe Creative Cloud but the problem remains.

    Hope that helps - looking forward to a fix.

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    2 votes

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    2 comments  ·  Colors, Swatches, Patterns  ·  Delete…  ·  Admin →
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    Request to Contact Support  ·  AdminRama (Mgr, Software Development, Adobe Illustrator) responded

    Please get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html . Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.

13. Exporting as PNG I am loosing part of my stroke

    I'm having a problem while exporting as PNG from Illustrator CC. I use export for screens and I adjust the size width and high and choose PNG format to export. The when I open my image in PNG format my stroke is getting cut off. :/

    I attached a file in PNG format and another file in jpg format with any problem.

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    3 votes

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    Need More Info  ·  1 comment  ·  File Save, Import and Export  ·  Delete…  ·  Admin →
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14. Pen Pressure not working

    For some reason pen pressure isnt working in illustrator CC 2019. Im on Windows 10, and everything works fine in all other Adobe softwares. Have tried updating all the drivere and reinstalling illustrator bit noting works. Also tried resetting preferences.

    4 votes

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    0 comments  ·  Tools  ·  Delete…  ·  Admin →
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    Request to Contact Support  ·  Illustrator Engineering responded

    Please accept my sincere apology for the inconvenience. Please get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html . Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.

    Thanks & Regards,
    Raghuveer Singh

15. Illustrator V. 23.0 crashes repeatedly

    Updated Illustrator to 23.0 on my Surface Studio running Windows 10 with 32 Gig of memory. It crashes frequently and seemingly at random. I can't point to any instance in particular - It's just random. The latest instance was I pressed CTRL + 0 to set the page at 100% and the program just went away. As with the other crashes I have encountered it isn't generating a crash report. It just goes away. I thought that GPU acceleration may be the issue and so turned it off. But, it didn't make a difference.

    I uninstalled 23.0 and went back to 22.1 and life is back to normal.

    Frank

    Updated Illustrator to 23.0 on my Surface Studio running Windows 10 with 32 Gig of memory. It crashes frequently and seemingly at random. I can't point to any instance in particular - It's just random. The latest instance was I pressed CTRL + 0 to set the page at 100% and the program just went away. As with the other crashes I have encountered it isn't generating a crash report. It just goes away. I thought that GPU acceleration may be the issue and so turned it off. But, it didn't make a difference.

    I uninstalled 23.0 and went back… more

    10 votes

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    5 comments  ·  Other...  ·  Delete…  ·  Admin →
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    Request to Contact Support  ·  Ashutosh Chaturvedi responded

    Please accept my sincere apology for the inconvenience. Please get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html . Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.

16. Illustrator 23.0.1 slow, lags, and crashes

    Updated to 23.0.1 on my new iMac Pro running macOS Mojave 10.14.1. Slow to open 24.7mb pdf. Serious delays for every process. Selecting and deleting objects should not cause beach balling on an an iMac Pro. Even saving files is very slow and crashed on me twice. Simply closing Ai causes it to crash.

    11 votes

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    1 comment  ·  Performance  ·  Delete…  ·  Admin →
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17. Can't search on network drives within Illustrator on macOS

    Hi,

    I realized that when I'm working with Illustrator and some item is missing I can't use the finder search function within the network drive so I can reallocate it. It doesn't find anything but if I search on the local drive it searchs just fine. Also if I search from the Finder (directly on macOS, not from Illustrator) on the network drive it finds the files just fine so the bug is within Illustrator. It's also happening with InDesign.

    The problem is also happening on my other iMac as well.

    macOS version: 10.14.5
    Illustrator version: 23.0.3

    2 votes

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    0 comments  ·  File Save, Import and Export  ·  Delete…  ·  Admin →
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18. Tool panels are enlarged or scaled up

    Updated to Illustrator 2019 - workspace panels have increased dramatically in size - see screen grab of Illustrator and the same area in photoshop.

    Solutions helpful as I cannot have as many panel open as they now take up so much space!

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    5 votes

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    Resolved (Comments Open)  ·  10 comments  ·  User Interface  ·  Delete…  ·  Admin →
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19. Info panel makes illustrator behave sluggish

    Illustrator CC 2019: Moving objects around the artboard ist slowed down and sluggish when the info panel ist displayed. With the info panel hidden everything works fine again (no difference between CPU and GPU rendering).

    8 votes

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    7 comments  ·  Performance  ·  Delete…  ·  Admin →
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20. Illustrator Not Responding

    My illustrator program says that it is not responding every time I save. It eventually works but takes 10 or so minutes to save each time. Which is a huge draw back because if I like to save a lot to ensure the safety of my files it impacts my performance by slowing me down.

    I am working off of a server but I don't think that would effect my save proformance.

    I've checked the Nvidia pannel and set my GTX graphics card as default just in case as well.

    I have a cpu and memory meter that aren't showing that i'm pushing my device to hard. Mainly staying arround 50% Utilization

    I've got a surface book 2
    with 16 GB RAM
    a GTX 1060 with 6GB of GDDR5
    and a 8th Gen i7 Processor

    My illustrator program says that it is not responding every time I save. It eventually works but takes 10 or so minutes to save each time. Which is a huge draw back because if I like to save a lot to ensure the safety of my files it impacts my performance by slowing me down.

    I am working off of a server but I don't think that would effect my save proformance.

    I've checked the Nvidia pannel and set my GTX graphics card as default just in case as well.

    I have a cpu and memory meter that aren't showing… more

    4 votes

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    1 comment  ·  Performance  ·  Delete…  ·  Admin →
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