7722 results found

1. White lines added around exported JPGs

   When I'm exporting images from Illustrator using 'Export Assets', often white lines or lighter lines are added on random edges of the images.

   Screenshot shows image in Illustrator and exported image showing lighter row of pixels on image edge.

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   1 comment  ·  File Save, Import and Export  ·  Delete…  ·  Admin →
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2. Windows版Illustratorで図形を描画すると、マウスカーソルの移動に沿って大量に生成される

   OS : Windows 10
   CPU : Core i5-9300H
   GPU : Geforce RTX 2060
   Illustrator : 26.0.2

   Windows版Illustratorで図形を描画する際に、マウスカーソルの移動に沿って図形が大量に生成されてしまいます。

   PC起動直後にIllustratorのみ起動している状態では発生しないことは確認できていますが、上記のバグが発生するタイミングはまちまちであり、どういった条件で発生するかの特定は難しいです。

   以下のフォーラムで報告されている現象と同様です。
   https://community.adobe.com/t5/illustrator%E3%83%95%E3%82%A9%E3%83%BC%E3%83%A9%E3%83%A0-discussions/%E9%95%B7%E6%96%B9%E5%BD%A2%E3%83%84%E3%83%BC%E3%83%AB%E3%81%AA%E3%81%A9%E3%81%AE%E5%9B%B3%E5%BD%A2%E3%83%84%E3%83%BC%E3%83%AB%E3%81%A7%E3%83%89%E3%83%A9%E3%83%83%E3%82%B0%E3%81%99%E3%82%8B%E3%81%A8%E8%BB%8C%E8%B7%A1%E3%81%AB%E6%B2%BF%E3%81%A3%E3%81%A6%E5%A4%A7%E9%87%8F%E3%81%AE%E5%9B%B3%E5%BD%A2%E3%81%8C%E5%87%BA%E6%9D%A5%E3%82%8B/m-p/8631161?profile.language=ja

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   4 comments  ·  Tools  ·  Delete…  ·  Admin →
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   Request to Contact Support  ·  PCM Maro responded

   Illustrator 製品版フィードバックへのご協力ありがとうございます。

   ご報告いただいた現象ですが、ご使用のマシン環境に依存した問題と思われます。

   お手数をおかけいたしますが、カスタマーサポートにお問い合わせください。

   よろしくお願いいたします。

   Illustrator チーム

3. Menu windows eventually are inoperable

   Usually once per day my file menu windows become inoperable, they are completely white. This has only started happening since the most recent update. The only way out of it is to shut down. It doesn't even let me save. I'm running Windows 11 and the version is 26.4.1.

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   0 comments  ·  Performance  ·  Edit…  ·  Delete…  ·  Admin →
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4. Copy-Paste from CAD

   In Windows (or earlier versions, I don't know where could be the difference) I could simply Ctrl+C and Ctrl+V from a AutoCAD drawing to Illustrator and it would paste the lines perfectly (as a group though).
   Now in Mac, it pastes a temp file direction.
   How can this be fixed? Thanks!

   OS: Mac Monterrey 12.5
   Illustrator 26.5
   CAD 2022

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   0 comments  ·  Actions  ·  Edit…  ·  Delete…  ·  Admin →
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5. reading XMP data in scripts broken by 25.4 update.

   Illustrator 25.4 update broke scripts that try to read XMP data that worked in previous versions of Illustrator. This is the Mac version (have not tried in Windows).

   It appears to be getting the error on this line:

   ExternalObject.AdobeXMPScript = new ExternalObject('lib:AdobeXMPScript');

   Comparing the frameworks in the package contents for 25.3.1 vs 25.4, the AdobeXMPScript framework appears to be missing in 25.4.

   Below is an example script to read font data that worked in 25.3, but errors loading the library in 25.4

   // load XMP Library

   function loadXMPLibrary() {

   if (!ExternalObject.AdobeXMPScript) {  
   
      try {  
   
          ExternalObject.AdobeXMPScript = new ExternalObject('lib:AdobeXMPScript');  
   
      } catch (e) {  
   
        alert('Unable to load the AdobeXMPScript library!');  
   
        return false;  
   
      }  
   

   }

   return true;

   }

   // unload XMP Library

   function unloadXMPLibrary() {

   if (ExternalObject.AdobeXMPScript) {  
   
      try {  
   
          ExternalObject.AdobeXMPScript.unload();  
   
          ExternalObject.AdobeXMPScript = undefined;  
   
      } catch (e) {  
   
        alert('Unable to unload the AdobeXMPScript library!');  
   
      }  
   

   }

   }

   // list used fonts

   function list_fonts () {

   var doc = app.activeDocument;
   
   var fontsInfo = [];  
   
   loadXMPLibrary ();  
   
   fontsInfo.push (getFontsInfo (doc.fullName));  
   
   unloadXMPLibrary ();  
   
   var info = fontsInfo.join ('\n\n');
   
   return info;
   

   }

   // search used fonts

   function getFontsInfo(file) {

   var arr = [],

      xmpFile, 
   
      oXmp, 
   
      fontNumber, 
   
      i, 
   
      path, 
   
      fontfamily, 
   
      fontface, 
   
      ns = 'http://ns.adobe.com/xap/1.0/t/pg/';  
   

   xmpFile = new XMPFile(file.fsName, XMPConst.UNKNOWN, XMPConst.OPENFORREAD);

   oXmp = xmpFile.getXMP();

   fontNumber = oXmp.countArrayItems(ns, 'xmpTPg:Fonts');

   xmpFile.closeFile(XMPConst.CLOSEUPDATESAFELY);

   if (fontNumber) {

      for (i = 1; i <= fontNumber; i++) {  
   
          path = XMPUtils.composeArrayItemPath(ns, 'xmpTPg:Fonts', i);  
   
          fontfamily = oXmp.getStructField(ns, path, XMPConst.TYPE_FONT, 'fontFamily');  
   
          fontface = oXmp.getStructField(ns, path, XMPConst.TYPE_FONT, 'fontFace');
   
          arr.push([fontfamily+' '+fontface]);
      }  
   

   }

   return arr.join(', ');

   }

   alert ("Fonts used in this document: \n" + list_fonts ());

   Illustrator 25.4 update broke scripts that try to read XMP data that worked in previous versions of Illustrator. This is the Mac version (have not tried in Windows).

   It appears to be getting the error on this line:

   ExternalObject.AdobeXMPScript = new ExternalObject('lib:AdobeXMPScript');

   Comparing the frameworks in the package contents for 25.3.1 vs 25.4, the AdobeXMPScript framework appears to be missing in 25.4.

   Below is an example script to read font data that worked in 25.3, but errors loading the library in 25.4

   // load XMP Library

   function loadXMPLibrary() {

   if (!ExternalObject.AdobeXMPScript) {  
   
      try {  
   
          ExternalObject.AdobeXMPScript = new ExternalObject('lib:AdobeXMPScript');  
   
      } catch

   … more
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   6 comments  ·  SDK and Scripting  ·  Delete…  ·  Admin →
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   Completed (Comments Open)  ·  AdminIllustrator Engineering (Software Engineer, Adobe Illustrator) responded

   We have the fix available in the latest prerelease build 26.0

   Please update Illustrator using Adobe Creative Cloud application to the latest prerelease build from prerelease section

   Warm Regards,
   Aishwarya G Gadodia

6. M1 Apple McBook - Crashing

   I just got a new MacBook Pro with the M1 Apple chip. Illustrator keeps freezing and crashing. It also causes my whole computer to crash! I heard many other people are having the same problem. It is unusable by this point!

   76 votes

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   78 comments  ·  Performance  ·  Delete…  ·  Admin →
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   Completed (Comments Open)  ·  AdminRama (Mgr, Software Development, Adobe Illustrator) responded

   This issue (entire M1 MacBook system freezes) is fixed for AI 25.0.1 and 25.1 This fix takes effect in a day's time, if you still face this entire system freeze then please follow the steps to update:

   1). Backup your preferences and launch Illustrator with fresh preferences

   2). Quit and re-launch Illustrator once again

   3). Use Illustrator in your workflow.

   If you see AI crash and entire system is not freezing then please create a new issue.

7. Export for Screens doesn't remember settings.

   Export for Screen Doesn't remember my settings.
   Every time I restart Illustrator, I have to set again my Export for Screen setting.

   I have project where I want to export few different sizes PNGs and a PDF, so it is getting a bit tedious to set those again every time I restart Illustrator. And of course it doesn't remember Export folder either.

   It really amaze me how Adobe can brake some basic functionality like this.

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   7 comments  ·  File Save, Import and Export  ·  Delete…  ·  Admin →
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8. Stroke weight is not showing when we increase in small number, stroke weight appears only the point is more than 1000

   When I try to increase the stroke weight in small number it is not visible,
   If the stroke weight is more than 1000pt only then it is slightly visible.

   I am facing this issue from 25th June onwards... not sure why it is

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   1 comment  ·  Strokes  ·  Delete…  ·  Admin →
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9. Package dialog resets folder name when a new destination is chosen

   If you enter a custom folder name in the Package dialog, then change the location to export to, the folder name resets to match the file and does not retain the custom folder name.

   Expected behaviour is for the custom folder name to persist when changing the export location.

   Win 10, v26.3.1

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   0 comments  ·  File Save, Import and Export  ·  Delete…  ·  Admin →
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10. strange messages when saving

    this started with 26.5 update: saving a file shows a message that some variable text is converted to paths in the save progress dialogue.
    Since in some older version this message sometimes came before a crash with data loss, I verified the file - no text objects at all. Also it seems that the message is related to the amount of material saved

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    0 comments  ·  User Interface  ·  Edit…  ·  Delete…  ·  Admin →
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11. SVG export - ignores object style when fill is empty

    While exporting to svg, Illustrator converts object styles to css classes. It works fine when object style has both fill and stroke, but when it's only stroke, Illustrator adds it's own generated classes (.cls-1) like if the object style didn't exist.

    Please see output examples:
    - both stroke and fill
    - just stroke

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    0 comments  ·  File Save, Import and Export  ·  Edit…  ·  Delete…  ·  Admin →
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12. Global Color swatch copied into new document even if not used on element being copy/pasted.

    Problem: create a square with stroke=0 and fill=100% black. Copy and paste into new document and color swatches are okay. Now go to first document and add a Global Color swatch (i.e. Pantone Green) but don't add it to the square (so it's still stroke=0 / fill=100% black). Copy the square and paste it into a new document. For some reason, that Global Color (Pantone Green) swatch is added to the swatch palette of the new document. Now choose 'Select All Unused', the Pantone Green is selected to prove it's not being used in the element (square) you copy/pasted from the first document.

    Add to this: Add another Global Color (Pantone Purple) to the first doc but don't add it to the square. Copy/paste into another new document and only the second color swatch (Pantone Purple) is added to the new document.

    Now: Delete the first Global Color (Pantone Green) in the first doc. Copy/paste the square and add it to still another new document. You'll see a color swatch added called 'Deleted Global Color (Pantone Green)'.

    I just noticed this bug and posted it in the forums. Another user confirmed they see the same issue dating back several versions. This can be quite a problem when trying to move elements from one document to another.

    Problem: create a square with stroke=0 and fill=100% black. Copy and paste into new document and color swatches are okay. Now go to first document and add a Global Color swatch (i.e. Pantone Green) but don't add it to the square (so it's still stroke=0 / fill=100% black). Copy the square and paste it into a new document. For some reason, that Global Color (Pantone Green) swatch is added to the swatch palette of the new document. Now choose 'Select All Unused', the Pantone Green is selected to prove it's not being used in the element (square) you copy/pasted from… more

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    2 comments  ·  Colors, Swatches, Patterns  ·  Delete…  ·  Admin →
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13. Swatch Options Set to HSB but Shows RGB

    When I double-click a swatch colour that was made in HSB mode the Swatch Options window pops up with HSB selected as the mode but displays sliders for RGB. Switching the mode to something else and back to HSB fixes the issue.

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    32 votes

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    18 comments  ·  Colors, Swatches, Patterns  ·  Delete…  ·  Admin →
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    Completed (Comments Open)  ·  AdminAnkit Goyal(Illustrator Team) (Admin, Adobe Illustrator) responded

    I am happy to share that we have fixed this bug in our latest release – 26.0.0 which is available worldwide now.

    Going forward, our goal is to fix as many top User-Voice bugs as possible and as frequently as possible. Given the nature of the fixes, some of the bugs will take a longer time to fix, but we are on it.

    You can update to the latest release using Creative Cloud desktop App: https://helpx.adobe.com/in/creative-cloud/help/creative-cloud-updates.html

    Thank you for all the feedback. Keep it coming!

14. placing (linking) JPGs in illustrator makes files incredibly slow to work with

    Often I create layouts that require linking JPG in my doc. Whenever there are multiple JPGs in my doc, the doc becomes very slow. I do not notice the same performance issue if the linked files are TIFs. This has been an issue for multiple versions of Illustrator.

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    2 comments  ·  Performance  ·  Delete…  ·  Admin →
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15. テキストを変形でサイズ合わしたい(バグ）

    ①テキストを打つ
    ②テキストに：効果オブジェクトのアウトライン適用
    ③整列：プレビュー境界線に合わすon
    ④変形パネル：縦横比を固定
    ⑤変形パネル：テキストのサイズを変更
    バグ：テキストのサイズが数字通りにならない
    バグ：テキストの比率が変わる

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    8 votes

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    1 comment  ·  Type, Fonts, Text  ·  Delete…  ·  Admin →
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    Under Review  ·  PCM Maro responded

    Illustrator 製品版フィードバックへのご協力ありがとうございます。

    ご報告いただいた内容を検証した結果、以下の現象を確認いたしました。

    • 環境設定の「プレビュー境界を使用」が有効の場合、特定の効果が適用されているポイントテキストオブジェクトを変形パネルの幅（高さ）サイズフィールドで縦横比固定でリサイズすると、文字が正しくリサイズされない。
    • 文字パネルのフォントサイズでリサイズする場合は、正しく演算される。
    • 環境設定の「プレビュー境界を使用」が無効の場合は、特に問題は発生しない。

    これは、以前のバージョンでも同じ現象が確認できました。

    修正などの開発の進捗がありましたら、こちらで報告いたします。

    よろしくお願いいたします。

    Illustrator チーム

16. Illustrator doesnt let me "Save as" or open a new file on Macbook M1

    I have a Macbook air M1 with MacOs Monterey 12.2.1, Illustrator up to date 26.2.1 and for months I had been having an issue that happens anytime, when I want to Save as a file nothing happens or when I want to open a file directly from Illustrator nothing happens as well. And when it's a new file without a name it only let me saves it to Cloud when I close the doc. And whenever this inconvenient happen I have to close illustrator a re-open again the program and it's annoying because I'm waisting time and also I had lost work too. I had try several times to uninstall re install illustrator, keep updating my software and the program as well but it keeps happening all the time is just like it works fine for a moment and then it happens and it doesn't let me save my work. Can you please help fix this issue, I'll really appreciate. Thank you!

    I have a Macbook air M1 with MacOs Monterey 12.2.1, Illustrator up to date 26.2.1 and for months I had been having an issue that happens anytime, when I want to Save as a file nothing happens or when I want to open a file directly from Illustrator nothing happens as well. And when it's a new file without a name it only let me saves it to Cloud when I close the doc. And whenever this inconvenient happen I have to close illustrator a re-open again the program and it's annoying because I'm waisting time and also I had… more

    2 votes

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    1 comment  ·  Documents and Artboards  ·  Delete…  ·  Admin →
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17. Illustrator 2022 GPU Preview freezes on file load/zoom/switch with RTX 2060 and RTX 3060

    Illustrator 2022 (26.2.1) freezes for up to 5 minutes when GPU Preview is enabled on file load, zoom, switch. The CPU usage rises to 99% during the freeze and a system level interruption is observed at the end of the freeze that lasts up to 10 seconds. A memory leak takes place after every freeze even after all files are closed. Only closing Illustrator entirely releases de the abnormally allocated memory. CPU Preview is not affected by this.

    The tested systems are:

    Setup 1:

    Windows 11 64-bit, 21H2, 22000.652
    Intel Core i7-9700F
    32 GB RAM - DDR4-2666 - Dual Channel
    Nvidia Geforce RTX 2060 6GB - Nvidia Studio Driver 512.59
    3840 x 2160 / 10bpc @ 60Hz
    512 GB SSD NVME 1500 MB/s

    Setup 2:

    Windows 11 64-bit, 21H2, 22000.652
    Intel Core i7-11800H
    16 GB RAM - DDR4-3200 - Dual Channel
    Nvidia Geforce RTX 3060 Mobile 6GB - Nvidia Studio Driver 512.59
    3072 x 1920 / 8bpc @ 60Hz
    1024 GB SSD NVME 3000 MB/s

    Illustrator 2022 (26.2.1) freezes for up to 5 minutes when GPU Preview is enabled on file load, zoom, switch. The CPU usage rises to 99% during the freeze and a system level interruption is observed at the end of the freeze that lasts up to 10 seconds. A memory leak takes place after every freeze even after all files are closed. Only closing Illustrator entirely releases de the abnormally allocated memory. CPU Preview is not affected by this.

    The tested systems are:

    Setup 1:

    Windows 11 64-bit, 21H2, 22000.652
    Intel Core i7-9700F
    32 GB RAM - DDR4-2666 - Dual Channel… more

    2 votes

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    1 comment  ·  Rendering Issues (GPU, CPU)  ·  Delete…  ·  Admin →
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18. save for web (legacy) ui zoomed in

    Windows 10
    Illustrator CC 26.3.1 (but has been happening for the last couple of updates)

    Under Export> Save for web(legacy) the UI that I see is very zoomed in with no scroll bars to move around the window. I'm unable to get to anything past the line in the screenshot. I can hit Enter to save it and can hit Esc to cancel, but can't really do anything else with it.

    I have completely reset the preferences and tried checking UI scaling, neither helped.

    The first 2 screenshots are from illustrator, the first one is what the UI looks like upon launch, the second one is if I shrink the window itself, I can see a little more information.

    The 3rd screenshot is Photoshop running on the same PC able to get to the correct menu.

    Windows 10
    Illustrator CC 26.3.1 (but has been happening for the last couple of updates)

    Under Export> Save for web(legacy) the UI that I see is very zoomed in with no scroll bars to move around the window. I'm unable to get to anything past the line in the screenshot. I can hit Enter to save it and can hit Esc to cancel, but can't really do anything else with it.

    I have completely reset the preferences and tried checking UI scaling, neither helped.

    The first 2 screenshots are from illustrator, the first one is what the UI looks like… more

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    1 comment  ·  User Interface  ·  Edit…  ·  Delete…  ·  Admin →
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19. BUG: Tools, workspace and panels move randomly after restart or wake

    Illustrator and photoshop windows move to random positions after every restart or wake. Sometimes they move off screen in a way that makes them difficult to recover. Please fix!

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20. BUG

    Hola tengo un problema , estaba trabajando dibujando una prenda y se me puso todo en blanco y solo me marca las lineas
    Tengo una MacBook Air monterrey 2020 M1

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