Illustrator (Desktop) Bugs
When reporting a bug, please provide a detailed description with the following:
- Details of your operating system
- The version of Adobe Illustrator (desktop)
- The steps you were taking when you experienced the issues
- Your expected result and the actual result
- Upload your Illustrator file or a video (screen recording or gif, this helps us most to reproduce the issue and resolve it)
7719 results found
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Cursor stuck on hand
The cursor is stuck on the hand tool in all my adobe apps so I cannot use them at all.
38 votesWe need your help in re-creating this issue at our end. If this issue is reproducible at will, please reach out to sharewithai@adobe.com with your convenient time for remote screen sharing. If this happens intermittently, please do screen recording and send us the same. Any other details that help in re-creating this issue will be helpful (files, workspace, plug-ins, preferences, etc.)
-Rama
Illustrator Team -
Units preference not retained on asset panel export
Details of your operating system and version of Adobe Illustrator
Current version of CC on a Microsoft Surface windows 10 proThe steps you were taking when you experienced the issues:
It's in both the asset export panel and the export artboard panel. My global preferences are set to inches as well as the originating document.I'm often creating elements then exporting various bits as assets. So the asset export panel is handy for this. I could just copy and past into a new document and "save as pdf". It's just a smoother flow for my brain to use the…
1 vote -
Discretionary hyphens do not seem to work
I can’t get discretionary hyphens to work in Illustrator CC 23.0.2, either by Shift-command -- or with Type > Insert Special Character > Hyphens and Dashes > Discretionary Hyphen. Whether Hyphenate is turned on or off for the paragraph does not matter. Language does not seem to make a difference either.
Only the hyphens added by Illustrator itself are obeyed.16 votes -
Opacity Issues when Selecting Whole Layer
In the Layers panel, when you click the Select All circle to the side of the layer, all of the objects on that layer become selected. If you then go to the Properties panel and adjust the opacity of those objects, they appear to become more transparent yet you cannot see through them. ALSO, once you go back to selecting individual objects, or even manually selecting multiple objects, the opacity changes are not indicated in the Properties panel. Rather, they say 100%, even if you've adjusted the opacity by selecting all in the layers panel. I've attached a video for…
1 vote -
Illustrator will not open a second file from Bridge, or In Design (edit original)
ex. Starting with both Illustrator and Bridge closed. 1. I open Bridge. 2. I double-click an Illustrator file, it opens fine. 3. I go back to Bridge and double-click another illustrator file, and Illustrator will not open it. This file should open as a new file (tab) within Illustrator.
This happens with "Edit in Original" from In Design also. It works the first time, (opens up Illustrator), but not a second time. I have to close Illustrator for this interoperability to work.2 votes -
Gradient tool slider bug
When I select a shape, or multiple shapes and add a gradient, ever since updating to CC 2019, I do not get an adjustment slider in the shape. Am I doing it wrong? Where did the slider go? Help!
1 vote -
Selecting pen lines (vectors) & anchor points is really hard after updating to newest version of CC 2019.
I recently updated my OS to Sierra & with that my CC updated to 2019 23.0.2. Ever since, it takes several tries to select a line or an anchor point using the direct select or group select tool & to remove points using the Add/delete anchor tools. The scissors tool also can't seem to find the line to create a point either. It is extremely frustrating & slows down drawing a lot! It seems like the lines/points that we are looking at, are not in the same place code-wise maybe? Something is not lining up. PLEASE fix quickly!
2 votesRequest to Contact Support ·
AdminIllustrator Engineering
(Software Engineer, Adobe Illustrator)
responded
Please accept my sincere apology for the inconvenience. Please get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html . Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.
Thanks & Regards,
Raghuveer Singh -
Freeform Gradients can't seperate into spot colors for rips
Freeform Gradients can't seperate into spot colors for rips. when prinitng them as spot colors. they come out like a cmyk print.
3 votes -
Garbled Video Screen
I was just starting editing already (deleting parts of an emf file) when the screen became garbled.
1 votePlease get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html . Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.
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1 vote
Please accept my sincere apology for the inconvenience. Please get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html . Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.
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Unit issue with DXF exported from Illustrator
Hello,
Units are not correct when exporting DXF files from Illustrator CC.A 100 mm diameter circle exported from illustrator CC (22.0.1) is opened in Creo Parametric 4.0 (M070) and measures 2540 mm.
My CC options are in millimeters
$INSUNITS in DXF file should be defined to 4 = Millimeters
Actually it is exported with 1 and this is incorrect.Changing $INSUNITS from 1 to 4 in Notepad is not a sustainable solution !
Default drawing units for AutoCAD DesignCenter blocks:
https://www.autodesk.com/techpubs/autocad/acad2000/dxf/header_section_group_codes_dxf_02.htmThanks you for tanking in consideration this problematic.
Best regards
Nicolas Bourgeois
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04 - DXF system variables.jpg 75 KB -
04 - import DXF in Creo Parametric 4 M070.jpg 136 KB -
03 - export dxf options.jpg 58 KB -
02 - 100 mm circle.jpg 42 KB -
01 - Adobe Illustrator version and units.jpg 221 KB -
03 - export dxf options.jpg 58 KB -
04 - import DXF in Creo Parametric 4 M070.jpg 136 KB -
02 - 100 mm circle.jpg 42 KB -
01 - Adobe Illustrator version and units.jpg 221 KB -
dxf-explain 2.PNG 105 KB -
dxf-explain.PNG 88 KB -
testfile 100x100 sw to AI to Edrawings.PNG 53 KB -
import dxf window.PNG 21 KB -
testfile 100x100 sw to AI.dxf 37 KB
15 votesI am glad to update that this issue was fixed in 23.1 release.
Thank you for all the feedbacks.
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Multiple crashes daily
The current version of Illustrator is absolutely useless. Does Adobe bother testing their own product for bugs? I experience multiple crashes daily at my job, when all I have open is one file. Something as simple as deleting a square will crash the program. It's infuriating.
2 votesPlease accept my sincere apology for the inconvenience and disappointment the issue has caused. We do test our products thoroughly including running it through multiple beta testers and we really regret that this issue slipped past our quality checks. We need your help to build this feature right. We have a few open questions that we would like to discuss with you please join us on our pre-release program using this link : https://adobe.ly/1o2SDsg
For Crashes: Please get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html . Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.
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Unable to select text once it's been horizontally scaled. (condensed)
Illustrator CC 23.0.2 (mojave Mac Pro)
If I horizontally scale a text element on the artboard I'm then unable to select it with any of the arrow selection tools. Elements aren't locked or masked.
2 votesPlease get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html . Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.
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PNG export with specific font look broken
When I export any file as PNG / JPEG which included type the font become broken/blur.
I am not sure how can I overcome this issue i tried from different accounts and computer as well but is still the same.
1 vote -
eps import slow (e.g. for eps created in Matlab)
The import of eps-files created in other programs (e.g. Matlab) is slow: opening a file of 10 kb can take 10-30 seconds. Why?
I am using AI CC 22.1.
3 votes -
Freezing issue
Since the 23.0 version Illustrator keeps freezing regularly, up to 3 times in a day's usage. There is no actual pattern that i can point to, just that it keeps doing it at certain time intervals and with certain signs sometimes (like the menus not showing), which are also irregular and i have to use Task Manager to close it and open it again.
1 vote -
Illustrator 2019 slow and laggy on windows
Running Core I7 9700K with 16GB of ram, still selecting, zoom ,etc unbearably slow since upgrade to to AI 2019
9 votes -
Extra large font in top menus - can't fix
I can't modify the size of the font in Illustrator's top bar menus. When I click on a top menu item (File/Edit/Object/Type, etc) the font displayed in them is extra large, and I can't change it in Settings. Even when I select "Reset Essentials Classic", nothing happens. How can I fix this? Thanks!
1 vote -
Effects menu is smaller/larger than other menus on Windows with larger UI scaling
When looking at the effects drop down on a high definition laptop, it is smaller then the rest of the dropdowns.
29 votes -
Gradient stroke with spot colors separations error
Using spot colors in a gradient stroke has problems on a close path. When viewing separations, white gaps appear between some spot colors.
1 votePlease get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html . Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.
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