7468 results found

1. On applying tracking via Properties panel, Illustrator issues like Tracking of complete paragraph changes , Bounding Box gets invisible

   MacOS, multiple versions, multiple hardware configs
   Illustrator CC2018 & 2019

   This has been reported on a number of other posts, but seems to keep being reposted as new entries, rather than upvoted.

   Since CC2018 the ability to adjust tracking in Illustrator has been broken. This appeared to begin with the introduction of the Properties Panel in CC2018, but the issues extend to the 'normal/traditional' Character Panel as well.

   When adjusting tracking on a single letter or group of letters, the program will glitch and the adjustment value shown in the panel will not reflect the value being incremented. Moreover, deselecting and reselecting the type will show randomly different values - sometimes the value applied to one character will be reported as applied to an entire word/paragraph, sometime the program will change the default value across the entire application. It is no longer possible to adjust tracking, and a restart of the application is the only recourse, however the problem repeats - after making a few more tracking adjustments it glitches again in the same way and can no longer be used.

   This has also been accompanied by selection bounding boxes disappearing across the program - again restarting is the only way to correct - and most problematic of all: upon saving, the file will often suddenly revert to an earlier state, completely losing all changes made.

   This problem has been exhibited in exactly the same manner across multiple systems, running different OS versions and using different Adobe CC accounts. The problem has been occurring since at least CC2018, and is still occurring in the recent CC2019 (or whatever it's called) update. Currently it is impossible to use Illustrator for any kind of typographic work.

   MacOS, multiple versions, multiple hardware configs
   Illustrator CC2018 & 2019

   This has been reported on a number of other posts, but seems to keep being reposted as new entries, rather than upvoted.

   Since CC2018 the ability to adjust tracking in Illustrator has been broken. This appeared to begin with the introduction of the Properties Panel in CC2018, but the issues extend to the 'normal/traditional' Character Panel as well.

   When adjusting tracking on a single letter or group of letters, the program will glitch and the adjustment value shown in the panel will not reflect the value being incremented. Moreover, deselecting… more

   13 votes

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   4 comments  ·  Type, Fonts, Text  ·  Delete…  ·  Admin →
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   Completed (Comments Open)  ·  AdminAvinash Singh Kotwal (Principal Product Manager, Adobe Illustrator) responded

   I am happy to share that we have fixed this bug in our latest release – 23.0.6 which is available worldwide now.

   Going forward, our goal is to fix as many top User-Voice bugs as possible and as frequently as possible. Given the nature of the fixes, some of the bugs will take a longer time to fix, but we are on it.

   You can update to the latest release using Creative Cloud desktop App: https://helpx.adobe.com/in/creative-cloud/help/creative-cloud-updates.html

   Thank you for all the feedback. Keep it coming!

2. Switching application windows causes window to resize off screen

   I'm not sure if this is an Illustrator issue or a window resizer issue (I use Divvy), but I'm using CC 2019 on OS 10.14 and every time I switch between two applications (or another space for that matter), my Illustrator window resizes off the screen. Is anyone else having this issue?

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   1 comment  ·  User Interface  ·  Delete…  ·  Admin →
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3. New preview mode

   BUG in the new CC 2019 Version. Preview mode forces it's way for some reason during use. Screen becomes blank- only a restart brings back document.

   3 votes

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   0 comments  ·  Rendering Issues (GPU, CPU)  ·  Delete…  ·  Admin →
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   Request to Contact Support  ·  Ashutosh Chaturvedi responded

   Please accept my sincere apology for the inconvenience. Please get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html . Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.

4. CMD + D keys not working, and unable to rotate and copy object multiple times around object

   Trying to rotate object multiple times around a circle, but CMD + D not working. Also when using rotation box, after clicking 'copy', command box automatically exits without even clicking OK and i'm taken back to drawing board without being given option to copy object again.

   1 vote

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   0 comments  ·  Tools  ·  Delete…  ·  Admin →
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   Request to Contact Support  ·  AdminIllustrator Engineering (Software Engineer, Adobe Illustrator) responded

   Please accept my sincere apology for the inconvenience. Please get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html . Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.

   Thanks & Regards,
   Raghuveer Singh

5. Selection tool won't grab lines

   Selection tool won't grab and move lines without extreme effort. Simple click and move isn't working in solid and hollow pointers. I have to drag a selection across the line or lasso the line to highlight it but then it still won't let me do a simple click-drag. It's like the line is locked down but nothing is locked. I'm running MacOS Sierra 10.12.6 and Illustrator 23.0. I've tried multiple settings of selection tolerance in preferences and it hasn't made any difference. I can move the selected line with cursor keys but can't move it with selection arrows. This didn't occur yesterday in the older Illustrator. This is obviously having a big impact on productivity today!!

   Selection tool won't grab and move lines without extreme effort. Simple click and move isn't working in solid and hollow pointers. I have to drag a selection across the line or lasso the line to highlight it but then it still won't let me do a simple click-drag. It's like the line is locked down but nothing is locked. I'm running MacOS Sierra 10.12.6 and Illustrator 23.0. I've tried multiple settings of selection tolerance in preferences and it hasn't made any difference. I can move the selected line with cursor keys but can't move it with selection arrows. This didn't… more

   36 votes

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   41 comments  ·  Tools  ·  Delete…  ·  Admin →
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   Under Review  ·  AdminAnkit Goyal(Illustrator Team) (Admin, Adobe Illustrator) responded

   Hi,

   Thanks for reporting this issue, Illustrator team really appreciate this. We are able to reproduce this issue and it is currently under review. 

   Regards

   Ankit Goyal

6. Can No Longer Open PDF's directly to ILLUSTRATOR

   I just updated to Illustrator 2019 and I can no longer open a PDF into it from Bridge. Even if they were created in Illustrator. Some will open, but I have to close any other projects within Illustrator for them to open at all.

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   2 comments  ·  Launch  ·  Delete…  ·  Admin →
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7. Illustrator CC 2019 freezes when trying to save.

   Illustrator freezes while trying to save, both locally or on a network drive.

   6 votes

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   3 comments  ·  File Save, Import and Export  ·  Delete…  ·  Admin →
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   Need More Info  ·  Anish Kumar responded

   Hi,

   I would like to know if your issue is resolved ? If not please help us by answering few questions-

   Hardware you were working?
   Is this very frequent?
   Your operating system?
   Are you connected to a VPN?

   Please revert us back with the above information,it may help us to reproduce the issue in house.

8. Illustrator CC 2019, Very Slow New Document Opening

   Opening speed of new documents is too slow. I press Cmd+N, 5 seconds is definitely waiting.

   Mac os 10.14 Mojave
   iMac (Retina 4K, 21.5-inch, 2017)
   3,6 GHz Intel Core i7
   16 GB 2400 MHz DDR4
   Radeon Pro 560 4096 MB

   3 votes

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   0 comments  ·  Performance  ·  Delete…  ·  Admin →
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9. layer

   The layers panel does not work. You cannot turn layer visibility on or off. Even enable / disable the panel itself. It is necessary to correct this error!

   2 votes

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   0 comments  ·  Properties Panel  ·  Delete…  ·  Admin →
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10. Saving ai files in illustrator cc 2019 takes +30 minutes to do

    Hi there. I have a Macbook Pro 2012 with 16GB ram and OS Mojave. I downloaded illustrator 2019 on 18/19 Oct and I was working in it fine until yesterday when my files take forever to save meaning that my mac is frozen for approx. 30 minutes. Its super frustrating

    3 votes

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    0 comments  ·  File Save, Import and Export  ·  Delete…  ·  Admin →
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11. Regular Crashes

    October Release just kept crashing...had to revert to previous release to prevent losing work and time

    8 votes

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    0 comments  ·  Performance  ·  Delete…  ·  Admin →
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    Request to Contact Support  ·  AdminIllustrator Engineering (Software Engineer, Adobe Illustrator) responded

    Please accept my sincere apology for the inconvenience. Please get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html . Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.

    Thanks & Regards,
    Raghuveer Singh

12. can't read pdf in acrobat pro dc, created in illustrator CC 2019, since update

    can't read pdf in acrobat pro dc created in illustrator CC 2019. Opens file but shows no content. Illustrator some times struggles to open ai files, very slow.
    Model Name: MacBook Air
    Model Identifier: MacBookAir5,2
    Processor Name: Intel Core i7
    Processor Speed: 2 GHz
    Number of Processors: 1
    Total Number of Cores: 2
    L2 Cache (per Core): 256 KB
    L3 Cache: 4 MB
    Memory: 8 GB
    Boot ROM Version: MBA51.00F8.B00
    SMC Version (system): 2.5f9
    Serial Number (system): C02HX379F57J
    Hardware UUID: 605CDB5B-A377-5A89-AECE-064496379592
    macOS 10.13.6 High Sierra

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    1 vote

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    1 comment  ·  Performance  ·  Delete…  ·  Admin →
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    Resolved (Comments Open)  ·  AdminIllustrator Engineering (Software Engineer, Adobe Illustrator) responded

    Thanks Max for the updated mail. Glad to hear that you have resolved it yourself.

    With Best Regards,
    Raghuveer Singh
    Illustrator Team

13. stuck in preview

    I just updated Illustrator and somehow while I was working it went into preview mode and I cant get it out. I can change the type of preview but cant get it out of it so I can edit my work

    3 votes

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    1 comment  ·  Performance  ·  Delete…  ·  Admin →
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14. Can't use 'Export As" as an action to export jpg

    I have created an action for export as JPG, but when I play the action, I got an error message say "can't save the illustration" The object is not currently available

    2 votes

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    3 comments  ·  File Save, Import and Export  ·  Delete…  ·  Admin →
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15. Scrolling is not smooth anymore

    The scrolling in illustrator is not smooth or fast anymore. I have to swipe way too many times to move a bit around the artboard. Very frustrating. What gives?

    I have just updated my OS and Illustrator. (Mohave, Illustrator 2019).

    3 votes

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    2 comments  ·  Performance  ·  Delete…  ·  Admin →
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16. Blob tool won't change size

    When I use the blob tool it won't change size from 1 pt. No matter if I change the size. It is very frustrating to use so I can do college homework.

    This issue is on both my Acer laptop with my Huion tablet and on my Surface Pro 3. I reinstalled the app on my laptop and didn't fix the issue.

    1 vote

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    3 comments  ·  Brushes  ·  Delete…  ·  Admin →
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    Resolved (Comments Open)  ·  AdminIllustrator Engineering (Software Engineer, Adobe Illustrator) responded

    Hi,

    Please press the enter key while using BLOB brush (when Blob Brush Tool is selected) and set the size to 1 pt. in the Blob Brush Tool Options dialog.

    Hope this helps.

    With Best Regards,
    Raghuveer Singh

17. Isolate Selected Groups Does Not Work in CC 2019

    Spent 4 days following a tutorial thinking I was losing my mind.
    Then, it dawned on me I downloaded CC 2019 four days ago.
    Downloaded CC2017 and the operation works as advertised.
    Used especially for cartooning…
    Goes like this:
    1. Select all inked artwork>Object>Expand Appearances>Merge.
    Create and color a rectangle covering artwork.
    Select All>Merge
    Then>>>>>Right Click<<<< and click "Select Isolate Selected Groups”
    This will put editable color with all closed line work.

    The enclosed pic is where things go wrong in 2019
    Once Isolate Selected groups is clicked you should be able to delete the outside green in isolation mode and edit any enclosed area.

    You should get something that looks like the second pic.

    Works fine in 2017.
    iMac 27 “
    High Sierra
    3.2 Ghz
    32 gig meme

    Spent 4 days following a tutorial thinking I was losing my mind.
    Then, it dawned on me I downloaded CC 2019 four days ago.
    Downloaded CC2017 and the operation works as advertised.
    Used especially for cartooning…
    Goes like this:
    1. Select all inked artwork>Object>Expand Appearances>Merge.
    Create and color a rectangle covering artwork.
    Select All>Merge
    Then>>>>>Right Click<<<< and click "Select Isolate Selected Groups”
    This will put editable color with all closed line work.

    The enclosed pic is where things go wrong in 2019
    Once Isolate Selected groups is clicked you should be able to delete the outside green in isolation mode… more

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    4 votes

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    8 comments  ·  Tools  ·  Delete…  ·  Admin →
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    Need More Info  ·  AdminRama (Mgr, Software Quality Engineering, Adobe Illustrator) responded

    Please post a test file

    -Rama
    Illustrator Team

18. Scaling with the Selection Tool

    I can't seem to use the black arrow tool to scale objects anymore?? Anyone else having the same issue? I've checked a number of different forum boards, but no one seems to be having the same issue. Any help?

    2 votes

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    3 comments  ·  Performance  ·  Delete…  ·  Admin →
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19. freeform gradient tool is grayed out and not working.

    I have updated Illustrator and the new freeform gradient tool is grayed out in the gradient panel. It is not usable.

    8 votes

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    11 comments  ·  Tools  ·  Delete…  ·  Admin →
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    Request to Contact Support  ·  Ashutosh Chaturvedi responded

    Please accept my sincere apology for the inconvenience. Please get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html . Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.

20. How to reinstall CC2018?

    How to reinstall CC2018? The updater removed it. CC2019 keeps failing to preview and then crashing!!!!

    1 vote

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    0 comments  ·  Other...  ·  Delete…  ·  Admin →
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    Resolved (Comments Open)  ·  Ashutosh Chaturvedi responded

    Please follow steps on this link https://helpx.adobe.com/download-install/using/install-previous-version.html