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Illustrator (Desktop) Bugs

When reporting a bug, please provide a detailed description with the following:

  1. Details of your operating system
  2. The version of Adobe Illustrator (desktop) 
  3. The steps you were taking when you experienced the issues
  4. Your expected result and the actual result
  5. Upload your Illustrator file or a video (screen recording or gif, this helps us most to reproduce the issue and resolve it)

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  1. Text import option error

    Unable to open Ai file. It shows Text import error. Please advice how to fix

    14 votes

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    11 comments  ·  Type, Fonts, Text  ·  Flag idea as inappropriate…  ·  Admin →

    Please accept my sincere apology for the inconvenience. Please get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html . Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.

  2. Font Filter

    Using Adobe Illustrator CC 2018.

    I have the filter on for all font classes but when I click the similar fonts icon "No results found" comes up.

    First image result in CC 2018. Second image result in CC 2017

    14 votes

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    3 comments  ·  Type, Fonts, Text  ·  Flag idea as inappropriate…  ·  Admin →

    We have the fix available in the latest release. Please update Illustrator using Adobe Creative Cloud application to the latest build for version Illustrator CC 22.1.
    Please refer to our knowledge base FAQhttps://illustrator.uservoice.com/knowledgebase/articles/1844590 if you face difficulty in update.
    Or get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html

    Warm Regards,
    Ashutosh Chaturvedi | Sr. Quality Engineering Manager – Illustrator
    Adobe. Make It an Experience.

  3. Font point size change

    In the new CC 2018 release, when changing font point sizes, the program registers every keystroke entered in the font size field of the character box. For example, if piece of text is set to size 10, and you want to change it to size 15, entering "15" into the character panel changes the font briefly to size 1, until the 5 is entered and then it changes to 15. When undoing this change using command-z, the it requires two keystrokes to return from 15 to 10, because the first undo returns it to size 1, and the second then…

    14 votes

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    6 comments  ·  Type, Fonts, Text  ·  Flag idea as inappropriate…  ·  Admin →

    We have the fix available in the latest release. Please update Illustrator using Adobe Creative Cloud application to the latest build for version Illustrator CC 22.1.
    Please refer to our knowledge base FAQhttps://illustrator.uservoice.com/knowledgebase/articles/1844590 if you face difficulty in update.
    Or get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html

    Warm Regards,
    Ashutosh Chaturvedi | Sr. Quality Engineering Manager – Illustrator
    Adobe. Make It an Experience.

  4. font finder/Missing font box keeps loading and unable to activate missing fonts

    Find Font box not working. Example i am missing fonts and when i open that menu it shows the fonts used in the document but the missing ones just have a loading circle next to it and it never stops.

    Also the Missing font box. When i do have the fonts and want to Activate them they will never activate, It just loads for 10mins and stops with out loading the fonts.

    13 votes

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    7 comments  ·  Type, Fonts, Text  ·  Flag idea as inappropriate…  ·  Admin →
    Need More Info  ·  Anish Kumar responded

    Hi All,

    We are not able to reproduce this issue at our end. Can you please let us know if you are still facing this issue? Also, is the Creative Cloud running fine on your machine when this issue happens?

    Thanks
    Anish

  5. On applying tracking via Properties panel, Illustrator issues like Tracking of complete paragraph changes , Bounding Box gets invisible

    MacOS, multiple versions, multiple hardware configs
    Illustrator CC2018 & 2019

    This has been reported on a number of other posts, but seems to keep being reposted as new entries, rather than upvoted.

    Since CC2018 the ability to adjust tracking in Illustrator has been broken. This appeared to begin with the introduction of the Properties Panel in CC2018, but the issues extend to the 'normal/traditional' Character Panel as well.

    When adjusting tracking on a single letter or group of letters, the program will glitch and the adjustment value shown in the panel will not reflect the value being incremented. Moreover, deselecting…

    13 votes

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    4 comments  ·  Type, Fonts, Text  ·  Flag idea as inappropriate…  ·  Admin →

    I am happy to share that we have fixed this bug in our latest release – 23.0.6 which is available worldwide now.

    Going forward, our goal is to fix as many top User-Voice bugs as possible and as frequently as possible. Given the nature of the fixes, some of the bugs will take a longer time to fix, but we are on it.

    You can update to the latest release using Creative Cloud desktop App: https://helpx.adobe.com/in/creative-cloud/help/creative-cloud-updates.html

    Thank you for all the feedback. Keep it coming!

  6. Fonts Syncing

    I just upgraded my computer to the Macbook Pro 2021 M1. I downloaded the latest versions of Adobe and noticed none of my fonts will sync. I've tried posted troubleshooting methods and none have worked (closing and restarting apps, reinstalled apps, multiple computer resets, unsyncing and resyncing manually, etc). Any time I open an Illustrator project with previously used fonts that aren't native to the app, it prompts me to sync but the load wheel just keeps spinning and will never finish.

    I'm at a loss. Any ideas?

    12 votes

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    6 comments  ·  Type, Fonts, Text  ·  Flag idea as inappropriate…  ·  Admin →

    Hi,

    Thanks for reporting this issue, Illustrator team really appreciate this.
    Unfortunately we are unable to reproduce this issue in house.

    Can you help the Illustrator team to isolate this issue further so that we can nail this down?
    1)Are you able to Activate Fonts from:
    a)Creative Cloud Desktop Fonts tab
    b)Adobe Fonts Website
    c)Adobe Illustrator Character panel Find More tab
    d)Open a missing font file.

    when you activate Fonts from above method:
    e)Do you get CCD Fonts Activate Notification
    f)Were these fonts available in AI or any other adobe apps like InDesign after activation.

    If font is getting installed and not appearing in Ai then please do below mentioned steps as workaround and let us know result:
    MAC: /Users//Library/Preferences/Adobe Illustrator 25 Settings//
    Win: C:\Users\\AppData\Roaming\Adobe\Adobe Illustrator 25 Settings\\x64\
    Save the following files to some other location and Delete the following files:
    i)AdobeFnt_CMaps.lst
    ii)AdobeFnt_OSFonts.lst
    iii)FontFeatureCache.jason

    If you are not able…

  7. Numbers disappear in text box when creating outlined text

    On illustrator CC 2020 updated windows 10
    creating a text box with text and numbers.
    Aligning paragraph direction in right to left (middle eastern text alignment)
    Right click on text box
    Create outlines
    The numbers will disappear
    In the attached file there is a live text and an outlined one when the numbers disappeared

    11 votes

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    7 comments  ·  Type, Fonts, Text  ·  Flag idea as inappropriate…  ·  Admin →
  8. When a document using Japanese TrueType font is opened in different OS environment, font warning is given

    When Japanese TrueType font is used in a document and opened in different OS environment,
    Even though you have installed the same font, you will get a font warning when you open it.
    Screenshots are created on Windows and open on macOS. But the opposite is also true.

    1. Create a file in Windows environment and save it using related fonts
    2. When 1 is opened in macOS environment, the corresponding font is displayed as a font problem.
    3. Open Font Search after opening has not caused any problems

    There are three types of fonts used, but problems occur with Japanese fonts or…

    11 votes

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    0 comments  ·  Type, Fonts, Text  ·  Flag idea as inappropriate…  ·  Admin →
  9. Fat bold hidden characters

    I'm tired of muzzy white-space-markers, carriage returns and line breaks.
    Why are theese so fat and ugly?

    11 votes

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    2 comments  ·  Type, Fonts, Text  ·  Flag idea as inappropriate…  ·  Admin →
  10. Set Area Type width to larger than 13.888 inches via Type->Area Type Options... dialog

    Though the type tool can draw area type boxes of any size, the width property of the Area Type Options dialog box can only be set up to 13.888 inches. This means that for any wider area type, whenever you change a property within the Area Type Options it will be resized to 13.888 inches wide.

    This is not a new problem as seen in this thread started in 2010: https://forums.adobe.com/thread/701249.

    I often work on area type larger than this seemingly arbitrary limit. If I adjust the columns, gutters, inset or any other property found within the Area Type…

    11 votes

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    4 comments  ·  Type, Fonts, Text  ·  Flag idea as inappropriate…  ·  Admin →

    I am happy to share that we have fixed this bug in our latest release – 25.1 which is available worldwide now.

    Going forward, our goal is to fix as many top User-Voice bugs as possible and as frequently as possible. Given the nature of the fixes, some of the bugs will take a longer time to fix, but we are on it.

    You can update to the latest release using Creative Cloud desktop App: https://helpx.adobe.com/in/creative-cloud/help/creative-cloud-updates.html

    Thank you for all the feedback. Keep it coming!

  11. Can't move paragraph indent markers back to 0 in tab panel

    Illustrator CC 2018
    Windows 10

    When I try to move the top or bottom indent markers back to zero, it snaps back to its original place.
    If I type 0 in the X: box, it doesn't work.
    If I set it to 1, cliclk in the X: box and press the down arrow on my keyboard, it doens't work.

    The only way to set it back is via the Paragraph panel.

    11 votes

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    9 comments  ·  Type, Fonts, Text  ·  Flag idea as inappropriate…  ·  Admin →
    Under Review  ·  Anish Kumar responded

    Hi,

    Thanks for reporting this bug Illustrator Team really appreciate this.
    We are able to reproduce this issue in house and we are investigating it .

  12. Surface Pro GPU Issues

    Hello. Been having problems with fonts showing up with 'scratched' edges on Illustrator CC. I've cleaned up caches including font cache and have installed previous Illustrator version 15.3 and still the same issue. Please see attachment to view problem.

    11 votes

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    17 comments  ·  Type, Fonts, Text  ·  Flag idea as inappropriate…  ·  Admin →

    This issue is fixed by Intel in their latest driver update (15.46.02.4729 – released on 11 JUL 2017 ) available at – https://downloadcenter.intel.com/download/26941/Graphics-Intel-Graphics-Driver-for-Windows-15-46-?product=88358

    This update cannot show up driver search, as it might take some time for Microsoft to get it integrated in their Surface Pro driver updates. Microsoft prevents installing driver directly from Intel if you try the installer directly, however latest driver from Intel can be installed with steps listed in section “Update video adapter device drivers” > “Intel (Surface Pro devices)” in below link

    https://helpx.adobe.com/illustrator/kb/illustrator-gpu-performance-driver-update.html

  13. 10 votes

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    10 comments  ·  Type, Fonts, Text  ·  Flag idea as inappropriate…  ·  Admin →

    Please accept my sincere apology for the inconvenience. Please get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html . Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.

  14. Unwanted characters appearing when outlining text.

    When using Type > Create Outlines, there is a chance of unwanted characters appearing.

    Attached is a file where the error is reproducible. Notice how an additional "d" and "g" appear with you outline the text.

    This file was created using Ai CC v22.0.1 and according to forum posts ive found, this issue has existed since CS4 or possibly earlier.

    10 votes

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    2 comments  ·  Type, Fonts, Text  ·  Flag idea as inappropriate…  ·  Admin →

    I am happy to share that we have fixed this bug in our latest release – 23.0.6 which is available worldwide now.

    Going forward, our goal is to fix as many top User-Voice bugs as possible and as frequently as possible. Given the nature of the fixes, some of the bugs will take a longer time to fix, but we are on it.

    You can update to the latest release using Creative Cloud desktop App: https://helpx.adobe.com/in/creative-cloud/help/creative-cloud-updates.html

    Thank you for all the feedback. Keep it coming!

  15. Deleting segment of path for 'Type on path' and than undoing it gives wrong result

    I have type on path.
    I delete one segment of the path, and text is now overflowing.
    I undo deletion, path got restored, but text does not — it is still trimmed, and I have to NOTICE this and drag end marker back.
    'Undo' must restore previous state fully.

    10 votes

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    0 comments  ·  Type, Fonts, Text  ·  Flag idea as inappropriate…  ·  Admin →

    I am happy to share that we have fixed this bug in our latest release – 25.3.1 which is available worldwide now.

    Going forward, our goal is to fix as many top User-Voice bugs as possible and as frequently as possible. Given the nature of the fixes, some of the bugs will take a longer time to fix, but we are on it.

    You can update to the latest release using Creative Cloud desktop App: https://helpx.adobe.com/in/creative-cloud/help/creative-cloud-updates.html

    Thank you for all the feedback. Keep it coming!

  16. Large Amounts of Text overrun text area, disregard justification

    I'm using Illustrator CC (2017).
    I am creating a 6'x4' poster, where a single text box holds the entire text of the Bible (~730,000 words) as a single string of text (regular spaces between words, but no paragraph returns) in Helvetica Neue Lt Std, 107 Extra Bold Condensed, 3 pt size with 2.7 pt leading, all caps, full justification, default hyphenation. I am using a text wrap around a compound object with a transparent fill to create a negative space in the midst of this text block (in my case, that compound object is text converted to a shape, so…

    9 votes

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    3 comments  ·  Type, Fonts, Text  ·  Flag idea as inappropriate…  ·  Admin →
    Under Review  ·  Anish Kumar responded

    Thanks for reporting this bug Illustrator Team really appreciate this.
    We are able to reproduce this issue in house and we are investigating it .

  17. Glyph rendering bug with bitmap OT-SVG fonts

    Glyphs that consist of a single-colored bitmap image are not rendered in text frames nor in the Glyphs panel.

    When we start using them within a text frame, they also break the rendering of all subsequent characters (they disappear).

    To reproduce, enter the character "m" in the attached AI file.

    8 votes

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    5 comments  ·  Type, Fonts, Text  ·  Flag idea as inappropriate…  ·  Admin →
  18. New text box appearing on clicking in current text box

    When you click in a text box with the type tool, it'll create a new text box unless you click on the actual word you want to modify. Or if you are trying to add something to the end of your text and click like a millimeter off the letter, it'll create a new text box.

    This is super annoying and I'm not quite sure why this function is necessary. It didn't use to be like this until the last update. Please look at this for the next update for those who use a lot of text in Illustrator.

    Thank…

    8 votes

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    6 comments  ·  Type, Fonts, Text  ·  Flag idea as inappropriate…  ·  Admin →
    Need More Info  ·  Anish Kumar responded

    Hi,

    Apologies for the inconvenience caused to you due to this issue and getting back to you this late.
    We are unable to reproduce this issue in house.

    Can you help the Illustrator team to isolate this issue further so that we can nail this down?
    If yes, then please let me know the following:
    1)Is this Issue still happening on your machine on Latest version 23.0.3 ?
    2)Can you kindly provide Test File via (File→Package)and open Info Panel & provide some video while repeating steps with which you are facing this issue and share with us.
    It will help us to understand your issue more clearly and we can investigate this further.

    Kindly share the requested information at ShareWithAI@adobe.com in a Zip file.
    Please mention the title of this issue as the subject of the mail.

  19. Selecting font for styled text

    While trying to change the font of a styled text box by scrolling throgh the font list, the list glitches and closes. Sometimes selecting a different font randomly and sometimes there font of the text box stays the same.
    Happening on multiple files with different-styled text. The issure does not seem to happen while working with regular-styled text.

    8 votes

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    6 comments  ·  Type, Fonts, Text  ·  Flag idea as inappropriate…  ·  Admin →

    Please accept my sincere apology for the inconvenience. Please get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html . Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.

  20. Illustrator ignores variable font kerning

    As described. Illustrator is not interpolating kerning data. Using a font that works well on everything but Illustrator. Left is view in Chrome, right in Illustrator.

    7 votes

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    2 comments  ·  Type, Fonts, Text  ·  Flag idea as inappropriate…  ·  Admin →
    Need More Info  ·  Anish Kumar responded

    Hi Alex,

    Thanks for reporting this issue. Are you facing it with any specific font? Can you please share the details of the font and value of kerning that you applied in snapshot?

    Thanks
    Anish

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