Illustrator (Desktop) Bugs
When reporting a bug, please provide a detailed description with the following:
- Details of your operating system
- The version of Adobe Illustrator (desktop)
- The steps you were taking when you experienced the issues
- Your expected result and the actual result
- Upload your Illustrator file or a video (screen recording or gif, this helps us most to reproduce the issue and resolve it)
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Alt + Scroll wheel doesn't zoom Just updated to 23.05 (64 bit windows 10) and the alt+mouse wheel no longer zooms. It just scrolls left and right same as CTRL+mouse wheel. If I use ALT+Shift+Mouse wheel it does scroll.
21 votesI am glad to update that this issue was fixed in 23.1 release.
Thank you for all the feedback.
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Some shortcuts didn't work in Illustrator 26.0-26.0.1 while using Czech (and maybe other) keyboard After upgrading to AI 26.0 (and still not fixed in 26.0.1) some shortcuts stopped working, like those:
- Show/hide layers = cmd + ;
- Lock selection = cmd + 2It seems that all shortcuts with czech letters on the keyboard instead of US are affected. To be clear:
- On us keyboard there is ";" key, but on the Czech keyboard, there is "ů" letter.
- The same for the letter "2" on US, on the Czech keyboard, there is "ě" letter.Possible fix: to keep logic as before, when everything worked, you have to work with hardware…
20 votes -
Photoshop Effects Dialog not Scaled when UI is scaled. User interfaces that open within the workflow scaling incorrectly
System Information overview:
Dell 17-R3
Display: 17.3-inch UHD (3840 x 2160)
Chipset: Intel GL82HM170 PCH
Integrated graphics: Intel HD Graphics 530
High performance graphics: NVIDIA GeForce GTX 980m
CPU: Intel i7-6820HK
RAM: 32.0 GB DDR4-2133 DDR4 PC4-17000
Windows 10 Pro
Version 1809
OS Build 17763.253(detailed system information attached)
Adobe Illustrator 23.0.1 (64-bit)
User interfaces that open within the workflow scaling incorrectly with the computer operating with the graphics set to 4K (3840 x 2160). For example, with a path selected go to "Effect" --> "Sketch" --> "Chalk & Charcoal". The…
20 votesThis issue has been fixed with version 24.
The Effects dialog now scales as per the system/monitor DPI settings.
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Closing while saving dialogue box has a grammatical error. The close-while-saving dialogue box says "Close anyways" as an option which bugs me because it should read as "anyway" not "anyways." The latter is grammatically incorrect. Not to mention that "getting saved" is also wrong and should be "being saved"
18 votesWe have the fix available in the latest release, where we have redesigned this dialog. Please update Illustrator using Adobe Creative Cloud application to the latest build for version Illustrator CC 24.0.1
Please refer to our knowledge base FAQ – https://illustrator.uservoice.com/knowledgebase/articles/1844590 if you face difficulty in update.
Or get in touch with us at any of the other support channels – https://helpx.adobe.com/support.htmlThanks
Anish Kumar -
Illustrator 2019 won't quit (thinks a window is open) & all the menus are in disabled state. Hello,
I updated to Illustrator 2019 today, and I have gone to close it down but the option is greyed out in the file menu.
If I click anywhere it makes the error noise as if I have got an open window.
This seems to be a glitch with the latest software release.Thanks
18 votesI am glad to update that this issue was fixed in 23.1 release.
Thank you for all the feedback.
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Missing Files Dialogue keeps re-appearing The missing files dialogue keeps re-appearing after exactly 10 seconds, despite me selecting "No" for the following message;
"Some files are missing or modified in the Links panel. Would you like to update them now?"
Using Illustrator 26.0 64-bit on Windows 10.
16 votes -
Illustrator window resizes on file open from Windows explorer. Running Windows 10 v.1903 and Illustrator v.24.0.2; with Illustrator open and maximized in the background, when double-clicking an .ai file in explorer, or right-clicking and selecting "Open with > Illustrator 2020", the Illustrator window is resized (usually to it's smallest possible size).
16 votes -
Workspaces not working, all panels hidden on start up. Just update to CC23.0.1 and when I start up Illustrator all the panels are turned off and my workspace won't change or reset.
I can turn on the panels manually, but it resets when I close Illustrator. The reset, new workspace and manage workspaces options are greyed out. If I try to change the workspace nothing happens.
Windows 10 Pro, 64 bit
Intel i7-7700
16GB Ram
GeForce GTX 750 Ti16 votesCompleted (Comments Open) ·AdminIllustrator Engineering (Software Engineer, Adobe Illustrator) responded
Closing the ticket as there were no users reporting issue in the last released builds.
Warm Regards,
Aishwarya G Gadodia
Illustrator Team -
ヒストリー項目が正しく表示されない 問題の説明:
MacOS10.15.7 IllustratorCC ver.26.4.1オブジェクトは複製されますが、ヒストリーパネル上では「取り消し」となります。
再現手順:
1. ダイレクト選択ツールを選び、アートボード上のオブジェクトを選択
2. キーボードのリターンキーを押し移動ダイアログを開く
3. コピーボタンをクリックする
4. ヒストリーパネル上では「取り消し」と表示されるがオブジェクトは正常にコピーされる実際の結果:
ヒストリーパネル上で「取り消し」と表示期待された結果:
「コピー」と表示される回避方法:
ありません。その他…
・編集→カラーを編集
・リピートオブジェクトの編集処理
・グラデーションツールによる処理
・ブレンドツールをダブルクリックしてブレンドオプションダイアログを開き変更を適用するこれらも「取り消し」と表示されます。
ツールバー下部、塗と線に下にある塗り、グラーデーション、塗りなしのパッチをドロップして「塗」「線」を設定しようとするとヒストリーパネルでは「取り消し」になります。
段落パネルの多くの機能(インデント・段落前後あき以外)とOpenTypeパネルは項目が二重に追加されたりします。
全般的にヒストリーパネルの表示はおかしいです。15 votes -
Distribute spacing value field doesn't show units anymore The field used to show units (like '50 mm') in version 23.
In 24 it says just '50' with no 'mm' after.
If you type in your own unit, it won't recalculate in current units, as every other field in AI can do.15 votes -
Visual glitch prevents using Illustrator when file is opened from Finder before launching Illustrator As the title describes, this glitch occurs consistently whenever launching a file from finder before launching Illustrator.
The file seems to open, as the layers can be seen in the layers window, but the main document editing window is occupied by the welcome menu. The welcome menu cannot be closed, and the files shown in the recent section cannot be opened. See image 1.
The only way to exit the menu without closing Illustrator is to open another Illustrator file through Finder or through File > Open. Then, another visual glitch will take place: the tabs used to select the…
15 votesPlease accept my sincere apology for the inconvenience. Please get in touch with us at any of the other support channels – helpx.adobe.com/support.html . Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.
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Zoom in and Zoom Out Through Mouse Wheel does not work In previous Adobe PD and Illustrator versions i was using preferences setting to change the zoom with Mouse Wheel, but in this version it is not available.
15 votesPlease get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html . Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.
Warm Regards,
Ashutosh Chaturvedi | Sr. Quality Engineering Manager – Illustrator -
Colours of Layers defined in documents saved by version 23.1.1 & prior are shifted one colour down the list by Illustrator 24.0 When a document created by or saved via Illustrator 23.1.1 or prior is opened in version 24, some (but not all) the Layers are incorrectly set in the colour immediately below the correct colour in the default Layers colour list.
For example, a Layer that was set in “Brick Red” in a version 23.1.1 or prior document, is automatically changed to be in “Olive” when opened in version 24.0. “Olive” is immediately below “Brick Red” in the default colour list.
This error is consistent across many different Illustrator CC documents - e.g. every document that I tested & that had…
14 votesWe have the fix available in the latest release. Please update Illustrator using Adobe Creative Cloud application to the latest build for version Illustrator CC 24.0.1
Now your files created in 23.1.1 or prior will retain layer color when opened in 24.0.1Please refer to our knowledge base FAQ – https://illustrator.uservoice.com/knowledgebase/articles/1844590 if you face difficulty in update.
Or get in touch with us at any of the other support channels – https://helpx.adobe.com/support.htmlThanks
Anish Kumar -
Attributes Panel shows Overprint for mixed selection The Attributes panel shows that a selection of multiple objects is set to Overprint when the selection contains objects that are not set to Overprint. Only if a non-overprinting object is selected prior to the group selection, will the Attributes will correctly show the "-" (Dash) to indicate a mixed selection. See Screenshots attached.
14 votesI am happy to share that we have fixed this bug in our latest release – 25.3.1 which is available worldwide now.
Going forward, our goal is to fix as many top User-Voice bugs as possible and as frequently as possible. Given the nature of the fixes, some of the bugs will take a longer time to fix, but we are on it.
You can update to the latest release using Creative Cloud desktop App: https://helpx.adobe.com/in/creative-cloud/help/creative-cloud-updates.html
Thank you for all the feedback. Keep it coming!
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Can't select or hide layers, AI instantly changes it back All was fine, until I discovered I can't change layers' visibility or lock them.
Restart won't help. Please see animation attached and document shown.I remember I had this bug before but it somehow went away.
14 votesHi All,
I am not able to reproduce this issue at my end. Would it be possible for you to share the file with me if it is happening in some file consistently? you can share it on sharewithai@adobe.com and tag me in the mail
Thanks
Anish -
Unable to select rotated Guides at high zoom levels when the zoom-level is 14800% and higher I'm unable to select or move the guides
14 votesCompleted (Comments Open) ·AdminAvinash Singh Kotwal (Principal Product Manager, Adobe Illustrator) responded
I am happy to share that we have fixed this bug in our latest release – 23.0.6 which is available worldwide now.
Going forward, our goal is to fix as many top User-Voice bugs as possible and as frequently as possible. Given the nature of the fixes, some of the bugs will take a longer time to fix, but we are on it.
You can update to the latest release using Creative Cloud desktop App: https://helpx.adobe.com/in/creative-cloud/help/creative-cloud-updates.html
Thank you for all the feedback. Keep it coming!
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preferences reset to default...EVERY time I open Illustrator Every time I open Illustrator, all preferences are reset to the defaults. EVERY preference, EVERY time. I've saved custom workspaces, keyboard shortcuts, etc. and those are available to be activated, every time I open the application.
Using AI CC 2018 (22.0.1) on Windows 7, with Cloud disabled.
I do NOT have the option to install the latest patch; I don't even have access to menu item "Check for Updates."
Would be EXTREMELY helpful if Adobe would make the list of fixes for each patch available. I have no way of knowing when there's been an update, or what was patched…13 votesI am happy to share that we have fixed this bug in our latest release – 26.0.0 which is available worldwide now.
Going forward, our goal is to fix as many top User-Voice bugs as possible and as frequently as possible. Given the nature of the fixes, some of the bugs will take a longer time to fix, but we are on it.
You can update to the latest release using Creative Cloud desktop App: https://helpx.adobe.com/in/creative-cloud/help/creative-cloud-updates.html
Thank you for all the feedback. Keep it coming!
If you are still facing the problem , Please share with us at ShareWithAI@adobe.com keeping the title of this thread as subject to the mail.
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accept both full stop and comma as decimal separator Illustrator is very picky when it comes to entering decimal fractions in input fields. E.g. when using Dutch as keyboard language, the . is not allowed, and ignored, so we have to use the comma, which does not reside on the num keypad.
Please make Ai accepting both the . and the ' as a decimal separator.12 votes -
Layer panel not working with document multiple windows Hi, I have the AI latest release (21.1.0) and I'm facing an issue with multiple windows on two different screens of the same project.
The layers panel is not responding when I want to open a layer tree, block and hide/show.I read there are some problems with the GPU preview so I tried to disabled it but the problem is still there.
I try to explain what I'm doing:
1. Open an empty New Document
2. Add two new layers
3. Draw something on every layer
4. Duplicate the window going to Window > New Window (I want to…12 votesThis issue is fixed in 23.0.
If it is still reproducible, please drop an email to sharewithai@adobe.com with this user thread link.Thanks
Anish Kumar
Illustrator Team -
Pressure option not showing / grayed out with Wacom tablets/pens Wacom pressure not showing on menus illustrator 25.4.1.
But if I use the Wacom 6d brushes, it have the pressure. But again, if I turn of pressure on Wacom brushes, it goes grey again and I can't turn on again.
And if I create a brushes from scractch, pressure is greyed out, and I'm using Bir Sur, and can't go back the drivers, like I did on the old machine (Wacom drivers, but there is high Sierra, that support an old drivers) it worked on old driver. But on Big Sur I have not this option. and I already tried…11 votesI am happy to share that we have fixed this bug in our latest release – 26.2.1 which is available worldwide now.
Going forward, our goal is to fix as many top User-Voice bugs as possible and as frequently as possible. Given the nature of the fixes, some of the bugs will take a longer time to fix, but we are on it.
You can update to the latest release using Creative Cloud desktop App: https://helpx.adobe.com/in/creative-cloud/help/creative-cloud-updates.html
Thank you for all the feedback. Keep it coming!
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