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Illustrator (Desktop) Bugs

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When reporting a bug, please provide a detailed description with the following:

  1. Details of your operating system
  2. The version of Adobe Illustrator (desktop) 
  3. The steps you were taking when you experienced the issues
  4. Your expected result and the actual result
  5. Upload your Illustrator file or a video (screen recording or gif, this helps us most to reproduce the issue and resolve it)

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7892 results found

  1. Unwanted characters appearing when outlining text.

    When using Type > Create Outlines, there is a chance of unwanted characters appearing.

    Attached is a file where the error is reproducible. Notice how an additional "d" and "g" appear with you outline the text.

    This file was created using Ai CC v22.0.1 and according to forum posts ive found, this issue has existed since CS4 or possibly earlier.

    10 votes
    2 comments  ·  Type, Fonts, Text  ·  Admin →
    How important is this to you?
    Completed (Comments Open)  ·  AdminAvinash Singh Kotwal (Principal Product Manager, Adobe Illustrator) responded

    I am happy to share that we have fixed this bug in our latest release – 23.0.6 which is available worldwide now.

    Going forward, our goal is to fix as many top User-Voice bugs as possible and as frequently as possible. Given the nature of the fixes, some of the bugs will take a longer time to fix, but we are on it.

    You can update to the latest release using Creative Cloud desktop App: https://helpx.adobe.com/in/creative-cloud/help/creative-cloud-updates.html

    Thank you for all the feedback. Keep it coming!

  2. Illustrator crashing repeatedly

    Since upgrading to the previous release of Illustrator (current version 22.0.1) Illustrator has been crashing repeatedly. Sometimes for no reason, but most frequently on Save (Cmd+S or menu item). This occurs roughly 30 times per day.

    Since updating to 22.0.1 when Illustrator crashes it also deletes all preferences in eluding keyboard shortcuts, user interface settings, file handling, performance - all of it.

    Every time the programs crashes it leaves [random string].tmp files in the original files location.

    I have tried a complete uninstall and reinstall on Illustrator, a seperate complete uninstall and reinstall of Creative Cloud and all apps -…

    10 votes
    1 comment  ·  Performance  ·  Admin →
    How important is this to you?
    Completed (Comments Open)  ·  Ashutosh Chaturvedi responded

    We have the fix available in the latest release. Please update Illustrator using Adobe Creative Cloud application to the latest build for version Illustrator CC 22.1.
    Please refer to our knowledge base FAQ – https://illustrator.uservoice.com/knowledgebase/articles/1844590 if you face difficulty in update.
    Or get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html

    Warm Regards,
    Ashutosh Chaturvedi | Sr. Quality Engineering Manager – Illustrator
    Adobe. Make It an Experience.

  3. rotate tool

    The rotate tool's anchor point won't stay were I place it when I go to the dialogue box to rotate in degrees.

    I updated my Mac OS yesterday and since the update this tool hasn't worked.
    I have the latest version of Illustartor 22.0.1.

    10 votes
    3 comments  ·  Tools  ·  Admin →
    How important is this to you?

  4. Deleting segment of path for 'Type on path' and than undoing it gives wrong result

    I have type on path.
    I delete one segment of the path, and text is now overflowing.
    I undo deletion, path got restored, but text does not — it is still trimmed, and I have to NOTICE this and drag end marker back.
    'Undo' must restore previous state fully.

    10 votes
    0 comments  ·  Type, Fonts, Text  ·  Admin →
    How important is this to you?
    Completed (Comments Open)  ·  AdminAnkit Goyal(Illustrator Team) (Admin, Adobe Illustrator) responded

    I am happy to share that we have fixed this bug in our latest release – 25.3.1 which is available worldwide now.

    Going forward, our goal is to fix as many top User-Voice bugs as possible and as frequently as possible. Given the nature of the fixes, some of the bugs will take a longer time to fix, but we are on it.

    You can update to the latest release using Creative Cloud desktop App: https://helpx.adobe.com/in/creative-cloud/help/creative-cloud-updates.html

    Thank you for all the feedback. Keep it coming!

  5. In a Group (Isolation mode), cannot set a sub-Group as key-object for alignment

    Illustrator CC 2018
    Windows 10

    I have a Group, containing other sub-Groups.
    I enter Isolation mode by double-clicking on the Group.
    Once inside, I select all sub-Groups and want to set one of them as key-object for alignment. I can't.
    It works with single objects but not with sub-Groups. It's very handicapping.

    10 votes
    9 comments  ·  Align, Distribute  ·  Admin →
    How important is this to you?

  6. Illustrator crashes when opening a file using 'double click' that has missing fonts.

    Version: Adobe Illustrator 2018 CC v 22.0.1 (64 bit)

    Step 1: I open a blank Illustrator for the first time and it opens fine.

    Step 2: I double click a PDF from the back of an email attachment/the desktop etc and the file then tries to open in Illustrator.

    Step 3: The file opens but at the same time a blank 'missing font' dialogue box appears and Illustrator crashes. (The missing font is 'Helvetica-bold')

    Step 4: I have to close Illustrator using the task manager.

    This only happens when the FIRST file I open is opened by double clicking it.…

    10 votes
    9 comments  ·  Performance  ·  Admin →
    How important is this to you?
    Completed (Comments Open)  ·  Ashutosh Chaturvedi responded

    We have the fix available in the latest release. Please update Illustrator using Adobe Creative Cloud application to the latest build for version Illustrator CC 22.1.
    Please refer to our knowledge base FAQ – https://illustrator.uservoice.com/knowledgebase/articles/1844590 if you face difficulty in update.
    Or get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html

    Warm Regards,
    Ashutosh Chaturvedi | Sr. Quality Engineering Manager – Illustrator
    Adobe. Make It an Experience.

  7. some graphics missing when exporting artboard using "export as"

    Hello, I am experiencing strange results during artboard export - after export to bitmap file, there is often some part of graphics missing. Latest example is this - the 1pt stroke, visible in editor, is not present on exported image. Simillar result achieved in numerous different cases, ussually some shapes or contours with white color are missing in exported image. I am includign source files, you will have the background photo link missing, but this can be replaced with any colored box with same result. This is dangerous bug, because you have to control your exports carefully, and is easy…

    10 votes
    10 comments  ·  File Save, Import and Export  ·  Admin →
    How important is this to you?
    Resolved (Comments Open)  ·  Ashutosh Chaturvedi responded

    The white outlines in the file have Overprint attribute set. White + overprint result in empty objects, please remove overprint attribute from the white objects and try export again.

  8. Renaming an artboard deletes the original name

    in previus version Illustrator if i need to rename artboard without deleting original name, i press in text field of artboard. In new version pressing on this field comes to delete original name

    10 votes
    5 comments  ·  Documents and Artboards  ·  Admin →
    How important is this to you?
    Completed (Comments Open)  ·  Ashutosh Chaturvedi responded

    We have the fix available in the latest release. Please update Illustrator using Adobe Creative Cloud application to the latest build for version Illustrator CC 23.0.
    Please refer to our knowledge base FAQ – https://illustrator.uservoice.com/knowledgebase/articles/1844590 if you face difficulty in update.
    Or get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html

    Warm Regards,
    Ashutosh Chaturvedi | Sr. Quality Engineering Manager – Illustrator
    Adobe. Make It an Experience.

  9. Hide text highlighting on "Hide Edges" (CMD+H)

    This was never fixed in CC 2015 - 2017 and the same **** bug is in CC2018.

    In ALL previous versions of AI prior to CC2015 (or at least as far back as CS5 when I got Illy), if you selected text with the Text Tool which made the text highlighted, if you then performed the Hide Edges command, the highlight would NOT show... that way you could change the color, Tracking, font size etc of ONLY the SELECTED characters without affecting the others.

    The "big deal" here is when you are trying to see the color change take effect…

    10 votes
    12 comments  ·  Rendering Issues (GPU, CPU)  ·  Admin →
    How important is this to you?
    Under Review  ·  Anish Kumar responded

    Hi,

    Thanks for reporting this bug Illustrator Team really appreciate this.
    We are able to reproduce this issue in house and we are investigating it .

  10. Properties panel bug

    When you edit word in properties panel and you want to change first few letters in word from normal to bold. It will show you change but when you deselect type tools it will change entire word to bold. But if you go trough type panel everything is fine.

    And if you change stroke size in properties panel to 0,5 pt it will apply 5 pt, for 0,25 pt 25 pt and for 0,75pt 75pt stroke.

    10 votes
    4 comments  ·  Properties Panel  ·  Admin →
    How important is this to you?

  11. Illustrator splash stays always on top

    This really goes for any Adobe program but the programs always pop to the top of all of my windows which drives me crazy. I hate when I'm trying to multi-task only to have the Progress window pop up in the middle of my view. Or worse when the program Window itself jumps to the front. I use this software in a professional setting so I'm always working on something else when my files are loading. Please stop forcing the program and progress bars to the front of all open windows.

    10 votes
    7 comments  ·  User Interface  ·  Admin →
    How important is this to you?

  12. Zoom - Scroll Wheel

    In Illustrator CC the program seems hardwired to not listen to the tablet settings about scroll wheel zoom or even touch pad zoom. There are lots of people online complaining about this and trying to find work arounds.
    I suggest just creating a hard wired button like photoshop did to fix this issue.
    This wasn't an issue with Illustrator CS4, so I'm not sure what changed.

    10 votes
    0 comments  ·  User Interface  ·  Admin →
    How important is this to you?
    Request to Contact Support  ·  Ashutosh Chaturvedi responded

    Please accept my sincere apology for the inconvenience. Please get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html . Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.

    Warm Regards,
    Ashutosh Chaturvedi | Sr. Quality Engineering Manager – Illustrator

  13. The default text color in Swatches Info is rich RGB black when used in a CMYK document

    Create a CMYK document with Print profile.
    Create a Swatches Info object.
    Notice the black text in it is way too sharp on edges.
    Select text and check its color. It’s RGB 0 0 0, displayed in CMYK something like 91,17 78,69 61,95 97,45 (depending on the profile used, of course).
    It makes zero sense to use RGB Black in a CMYK document... in a live object especially.

    Yes, black color is not defined with Normal Paragraph Style, but is properly defined when a text is created with Type Tool. Why doesn’t this function know about it?

    9 votes
    1 comment  ·  Colors, Swatches, Patterns  ·  Admin →
    How important is this to you?

  14. New document page dimensions resetting as I'm typing them

    Create a new document, type in desired page width, press tab to go down to the height field and suddenly it's reverted back to what was in those fields previously. Have to go back and re-enter the correct dimensions.

    There is a 2-page discussion about it here, including someone's video capture of it on page 1:

    https://community.adobe.com/t5/illustrator-discussions/new-document-size-value-resetting-in-adobe-photoshop-illustrator-amp-indesign-2025/m-p/14936407

    Been having the same issue here for a little while. Just been dealing with it, but it's rather frustrating.

    I'm on Windows 10, 22H2, Illustrator 29.2.1 (64-bit).

    9 votes
    5 comments  ·  Documents and Artboards  ·  Admin →
    How important is this to you?

  15. Partial selection of points is lost (the whole object becomes selected) when Undo and/or Redo are used

    Procedure:

    1. Make a complex selection of several points of an object with the Direct Selection Tool (white arrow)
    2. Double-click the Direct Selection Tool in the Toolbar (or press Enter) to bring up the transform dialog
    3. Enter values and confirm transformation with OK
    4. Undo
    5. The selection switches to entire object.
    9 votes
    10 comments  ·  Selection  ·  Admin →
    How important is this to you?
    AdminEgor Chistyakov (Admin, Adobe Illustrator) responded

    While the partial selection is indeed gets kept with Undo (but is still lost with Redo, or using Opt/Alt), it’s not a new change it seems, and IS in the GA build already. Still please comment back!

  16. About the Pencil Tool and Image Tracing in version 2025

    The accuracy of the path conversion for the pencil tool and image tracing has decreased in version 2025. Even if I change the settings to fine, it is converted to a coarse path, and I cannot express the details like in previous versions. Please improve it as soon as possible.

    9 votes
    12 comments  ·  Tools  ·  Admin →
    How important is this to you?

  17. [Illustrator 2025, 29.0][Win11 Pro 23H2] No Recent Local Files in the Welcome Screen

    Recent local files and their previews are completely gone from the welcome screen in Illustrator 2025, 29.0.

    Changing the number of visible recent files, restarting the computer, disabling/enabling GPU acceleration and even doing a clean install of Illustrator didn't help.

    9 votes
    10 comments  ·  User Interface  ·  Admin →
    How important is this to you?
    Resolved (Comments Open)  ·  AdminEgor Chistyakov (Admin, Adobe Illustrator) responded

    As stated in an update at forums, there is a solution.

    A backend fix has been applied. Please restart Illustrator to see if the issue is resolved.

    If it persists, follow these steps:

    1. Close all Adobe apps, including the Creative Cloud desktop app.

    2. Navigate to the following folder location:

    Mac: ~/Library/Caches/Adobe/CCX Welcome folder

    Windows: %userprofile%\AppData\Roaming\Adobe\CCX Welcome\

    3. Locate the folder named CCX Welcome and rename it to CCX Welcome.old.

    4. Relaunch the Creative Cloud desktop app, then reopen Illustrator.

    Leave a comment if this resolves the issue or not.

  18. Context Task Bar flickers when panning with a scroll, using mouse or touchpad

    CTB hides itself when we pan.
    It looks more or less tolerable when we hold Spacebar to pan, or hold a mouse wheel ('why should someone has access to the panel while scrolling'), but it looks HORRIBLE when scrolling with a wheel or using a touchpad.

    The panel flickers each tick, making it painful to look at.

    Some say it happens for them only with Show Grid enabled, but for me it just happens all the time. Either way, CTB should be smart enough to skip the state update for this type of panning.

    9 votes
    0 comments  ·  User Interface  ·  Admin →
    How important is this to you?

  19. 下揃えに設定したエリア内テキストを途中で改行すると上にスペースが十分あるにも関わらずオーバーフローする

    macOS13.6.7／Windows10・11
    Illustrator 28.5

    再現手順
    1.エリア内テキストを作成し下揃えに設定した上でテキストを入力する。
    2.任意の部分で改行を入力する。
    3.テキストは上に送られずにオーバーフローする。

    期待する結果
    上に十分な余白がある場合はテキストを上に送りオーバーフローさせない。

    実際の結果
    エリア内テキストに余白がある場合でもテキストの位置がそのまま保持されてオーバーフローを生じる。

    現状の対処方法
    当該エリア内テキストに対してストーリーの再計算が生じる処理（移動やカーニング・トラッキング調整等）を行うと正常な体裁に戻る。

    下揃えにした場合、途中の改行でもストーリー全体の再計算が必要になるのですが、上揃えと同様に改行以降の部分的な再計算だけが行われているように思います。
    また、これに気付かずにドキュメントを保存すると、次にドキュメントを開いて当該エリア内テキストを編集しようとした時に体裁が変化するために
    「このテキストは、別バージョンのIllustratorで作成されました。……」
    のアラートが表示されます。
    以下のコミュニティフォーラム投稿もご参照ください。

    https://adobe.ly/3xYFaLz

    9 votes
    Completed (Comments Open)  ·  2 comments  ·  Type, Fonts, Text  ·  Admin →
    How important is this to you?

  20. ビットマップ系の効果を適用したオブジェクトをコピーする際に低解像度で処理される

    macOS13.6.3/iMac27inch/intel/AMD Radeon5300 4GB
    Illustrator ver.26.5〜

    再現手順
    1.環境設定で「リアルタイムの描画と編集」をオンにする。
    2.任意のオブジェクトを作成し、「効果→スタイライズ→ぼかし」を適用する。
    3.グループ選択ツールで選択しドラッグを開始。ドラッグ中はリアルタイム描画の低解像度表示となる。
    4.ドラッグ中にoptionキーをプレス。そのまま任意の位置までいどうする。
    5.ドラッグを終了すると当該オブジェクトがコピーされる。通常の移動ではドラッグ終了時に適切な解像度でのレンダリングが行われるが、途中からoptionキーをプレスした場合適切なレンダリング結果とならずリアルタイム描画の状態のままとなる。

    期待する結果
    通常の移動時と同様適切な解像度での結果表示となる。

    実際の結果
    移動中の低解像度の表示のままの結果が得られる。

    回避方法。
    「リアルタイムの描画と編集」を外してリアルタイムの描画をさせないか、ドラッグ開始前にoptionキーを押しておく。

    この挙動は最終的に行われる実際の解像度でのレンダリングが行われない事による不具合かと考えられます。この影響は
    スタイライズに含まれる「ぼかし」「ドロップシャドウ」「光彩」や３Dとマテリアル等のビットマップレンダリングが伴う処理で出ます。今回はoptionショートカット利用のコピーという条件ですが、他にも発生条件が存在するようにも思います。
    何にしろ、低品質でデータが保持されると印刷事故に直結します。早急にご対応頂きたいものです。

    9 votes
    0 comments  ·  Rendering Issues (GPU, CPU)  ·  Admin →
    How important is this to you?
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