8117 results found

1. Selecting a path no longer helps to select its anchor below another anchor above from an unselected path

   iMac running Ventura 13.5.2
   Illustrator 29.4

   Since the latest update (I think), I cannot select anchor points that are below others like I used to.

   Until now, I used to be able to click on the object from which I wanted to select an anchor point (black line in the movie), then click on the desired anchor point with the white arrow and it would select the anchor point from this object.

   Now it selects the anchor point from the other object that is above (red line). Which means now I need to bring the first object to the front before selecting its anchor point, then sending it back to the back when I'm done.

   iMac running Ventura 13.5.2
   Illustrator 29.4

   Since the latest update (I think), I cannot select anchor points that are below others like I used to.

   Until now, I used to be able to click on the object from which I wanted to select an anchor point (black line in the movie), then click on the desired anchor point with the white arrow and it would select the anchor point from this object.

   Now it selects the anchor point from the other object that is above (red line). Which means now I need to bring the first object to the front… more

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   4 comments  ·  Selection  ·  Delete…  ·  Admin →
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   Completed (Comments Open)  ·  AdminEgor Chistyakov (Admin, Adobe Illustrator) responded

   Now works as expected in GA build 29.5.1

2. Images moving within clipping masks on opening

   When re-opening an file some images shift position/ rescales within clipping masks.

   I can correct position, save and reopen and the same issues presents.

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   33 comments  ·  Clipping, Intertwine  ·  Delete…  ·  Admin →
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   Started (Available in Beta)  ·  AdminEgor Chistyakov (Admin, Adobe Illustrator) responded

   Should work in Beta 29.6.142 (oddly displayed as build 9999 in CCD). Please test!

3. Illustrator gets minimized when toolbars get touched at Mac Sonoma 14.1, with application frame disabled

   By updating to MacOS 14.1, In Illustrator 2024 28.00, as soon as you touch the toolbars, they disappear. Keeping the "Application Pane" active does not give the error. Can it be solved. A thousand thanks!

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   41 comments  ·  User Interface  ·  Delete…  ·  Admin →
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   Resolved (Comments Open)  ·  AdminEgor Chistyakov (Admin, Adobe Illustrator) responded

   Apple has seemingly fixed the problem with their MacOS version. Please update to check if this get it resolved for you.

   Comment back if it still happens for you with MacOS 14.1.1 update installed.

4. ヒストリー項目が正しく表示されない

   問題の説明:
   MacOS10.15.7　IllustratorCC ver.26.4.1

   オブジェクトは複製されますが、ヒストリーパネル上では「取り消し」となります。

   再現手順:
   1. ダイレクト選択ツールを選び、アートボード上のオブジェクトを選択
   2. キーボードのリターンキーを押し移動ダイアログを開く
   3. コピーボタンをクリックする
   4. ヒストリーパネル上では「取り消し」と表示されるがオブジェクトは正常にコピーされる

   実際の結果:
   ヒストリーパネル上で「取り消し」と表示

   期待された結果:
   「コピー」と表示される

   回避方法:
   ありません。

   その他…
   ・編集→カラーを編集
   ・リピートオブジェクトの編集処理
   ・グラデーションツールによる処理
   ・ブレンドツールをダブルクリックしてブレンドオプションダイアログを開き変更を適用する

   これらも「取り消し」と表示されます。

   ツールバー下部、塗と線に下にある塗り、グラーデーション、塗りなしのパッチをドロップして「塗」「線」を設定しようとするとヒストリーパネルでは「取り消し」になります。

   段落パネルの多くの機能（インデント・段落前後あき以外）とOpenTypeパネルは項目が二重に追加されたりします。
   全般的にヒストリーパネルの表示はおかしいです。

   23 votes

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   4 comments  ·  User Interface  ·  Delete…  ·  Admin →
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   Completed (Comments Open)  ·  AdminAnkit Goyal(Illustrator Team) (Admin, Adobe Illustrator) responded

   I am happy to share that we have fixed this bug in our latest release – 27.0.0 which is available worldwide now.

   Going forward, our goal is to fix as many top User-Voice bugs as possible and as frequently as possible. Given the nature of the fixes, some of the bugs will take a longer time to fix, but we are on it.

   You can update to the latest release using Creative Cloud desktop App: https://helpx.adobe.com/in/creative-cloud/help/creative-cloud-updates.html

   Thank you for all the feedback. Keep it coming!

   Ankit Goyal

   Illustrator Team

5. Illustrator turning all PNGs into negatives (with or without yellow background) after saving and reopening document

   I'm on Windows 10 pro, version 21H1. The version of illustrator I have is 26.3.1.
   When working on a document, CMYK or RGB, in illustrator with my Adobe color settings synced across all programs, all PNGs whether 16 bit or 8 bit turn negative. I've attached before and after screenshots.

   I've never had this happen before and I work with PNGs everyday, I spoke to and adobe support rep yesterday and gave them an AI filer where I tested PNGs vs JPEGs out. JPEGs are totally fine, only issue is with placing PNGs and I rather place a PNG than put in a huge transparent photoshop image.

   It happens to all PNGs, even the ones I've made via exporting a vector image as a PNG.

   I'm on Windows 10 pro, version 21H1. The version of illustrator I have is 26.3.1.
   When working on a document, CMYK or RGB, in illustrator with my Adobe color settings synced across all programs, all PNGs whether 16 bit or 8 bit turn negative. I've attached before and after screenshots.

   I've never had this happen before and I work with PNGs everyday, I spoke to and adobe support rep yesterday and gave them an AI filer where I tested PNGs vs JPEGs out. JPEGs are totally fine, only issue is with placing PNGs and I rather place a PNG than… more

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   22 comments  ·  Images, Links  ·  Delete…  ·  Admin →
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   Completed (Comments Open)  ·  AdminAnkit Goyal(Illustrator Team) (Admin, Adobe Illustrator) responded

   I am happy to share that we have fixed this bug in our latest release – 27.0.1 which is available worldwide now.

   Going forward, our goal is to fix as many top User-Voice bugs as possible and as frequently as possible. Given the nature of the fixes, some of the bugs will take a longer time to fix, but we are on it.

   You can update to the latest release using Creative Cloud desktop App: https://helpx.adobe.com/in/creative-cloud/help/creative-cloud-updates.html

   Thank you for all the feedback. Keep it coming!

   Ankit Goyal

   Illustrator Team

6. Mouse scroll doesn't work in Window, Object, other top menus

   Not only these menus, but every menu, I guess, but Window is the main one where it really happens, when you have a lot of plugins installed.
   AI then draws arrow at the top and the bottom of the menu panel, and the only option to scroll it is by pressing these arrows with mouse.
   So
   1. Please allow mouse wheel to scroll it.
   2. Please allow us to choose between 'one panel, arrows' mode and 'unfolding panels' mode.

   23 votes

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   5 comments  ·  User Interface  ·  Delete…  ·  Admin →
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7. Free Form gradient Line points gets deleted on changing opacity to 0 via Point Mode

   Making a freeform gradient point to 0% opacity works until the object is moved. The point will be removed on moving the object. This does not affect opacity greated than 0%.

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   13 comments  ·  Gradients  ·  Delete…  ·  Admin →
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   Completed (Comments Open)  ·  AdminAvinash Singh Kotwal (Principal Product Manager, Adobe Illustrator) responded

   I am happy to share that we have fixed this bug in our latest release – 23.0.6 which is available worldwide now.

   Going forward, our goal is to fix as many top User-Voice bugs as possible and as frequently as possible. Given the nature of the fixes, some of the bugs will take a longer time to fix, but we are on it.

   You can update to the latest release using Creative Cloud desktop App: https://helpx.adobe.com/in/creative-cloud/help/creative-cloud-updates.html

   Thank you for all the feedback. Keep it coming!

8. Color palette overrides fill colors and color modes in Illustrator 2018

   Hi, I am a design professor and most students in my class experienced a specific problem when we were doing an exercise to learn how to apply the correct color palettes to different logo files. Specifically, we created fictional identity designs as a means to learn how to create a production-ready bundle of files (a logo with versions in b&w, spot color (Pantone), 4-color process, and RGB). Almost 100% of my 18 students had their 4-color process file -- which was filled with CMYK colors upon designing, and should have stayed CMYK -- show up as being filled with RGB when opened after having been closed.

   Through testing this unusual pattern of error across all of their files, it appears that Adobe Illustrator will choose to show colors in the color palette that was last opened within the application, and if the palette isn't the same as the fill colors, it creates a color translation of what the color should be into what it want to show you. Stated another way, the students had trouble getting the color palette to hold the color information they entered (percentages/values of either CMYK or RGB, in particular). Regardless of what they had entered, a computer with one or the other of these color palettes open would override their settings. Unacceptable. In one case, I also witnessed a student manually enter RGB values, only to deselect the item, select the object again, and then find different RGB values in place than those I watched him enter. In 19 years of teaching, I've never seen this problem be so widespread across student files.

   For what it's worth, the Pantone palette behaved. The problem specifically is between RGB and CYMK colors/color palettes. PLEASE FIX THIS. This will cause major problems in real projects that rely upon color mode accuracy. Please contact me with information about the problem and/or solution. We would appreciate a follow-up.

   Hi, I am a design professor and most students in my class experienced a specific problem when we were doing an exercise to learn how to apply the correct color palettes to different logo files. Specifically, we created fictional identity designs as a means to learn how to create a production-ready bundle of files (a logo with versions in b&w, spot color (Pantone), 4-color process, and RGB). Almost 100% of my 18 students had their 4-color process file -- which was filled with CMYK colors upon designing, and should have stayed CMYK -- show up as being filled with RGB… more

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   Under Review  ·  7 comments  ·  Colors, Swatches, Patterns  ·  Delete…  ·  Admin →
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9. Color picker works weird with gradient sliders

   Sometimes Color Picker, summoned for SELECTED color gradient slider with double-click on Fill in toolbox, shows color Black instead of actual color, but when applied, turns color to white even.

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   0 comments  ·  Gradients  ·  Delete…  ·  Admin →
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   Completed (Comments Open)  ·  AdminAnkit Goyal(Illustrator Team) (Admin, Adobe Illustrator) responded

   I am happy to share that we have fixed this bug in our latest release – 26.0.0 which is available worldwide now.

   Going forward, our goal is to fix as many top User-Voice bugs as possible and as frequently as possible. Given the nature of the fixes, some of the bugs will take a longer time to fix, but we are on it.

   You can update to the latest release using Creative Cloud desktop App: https://helpx.adobe.com/in/creative-cloud/help/creative-cloud-updates.html

   Thank you for all the feedback. Keep it coming!

10. Type properties panel bug

    Every time when changing a text's properties and deselecting it the text is reverted to size 12. Also when a different colour is applied to part of the text and deselecting it, the colour is applied to the whole text. The situation is the same with different font styles - setting part of the text in bold will result that everything is changed to bold when deselected. It happens every time.

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    22 comments  ·  Type, Fonts, Text  ·  Delete…  ·  Admin →
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    Completed (Comments Open)  ·  Ashutosh Chaturvedi responded

    We have the fix available in the latest release. Please update Illustrator using Adobe Creative Cloud application to the latest build for version Illustrator CC 23.0.
    Please refer to our knowledge base FAQ – https://illustrator.uservoice.com/knowledgebase/articles/1844590 if you face difficulty in update.
    Or get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html

    Warm Regards,
    Ashutosh Chaturvedi | Sr. Quality Engineering Manager – Illustrator
    Adobe. Make It an Experience.

11. Alt-Drag to Duplicate (and Shift to align) Only Works Intermittently

    Duplicating objects in Illustrator CC 2017 only works on occasion, it is not consistent as it was in previous versions. Holding Shift to align while dragging and duplicating also doesn't work. These were both key features of Illustrator and if there is a way to fix this problem I would be very interested to know how!

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    Resolved (Comments Open)  ·  30 comments  ·  User Interface  ·  Delete…  ·  Admin →
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12. Asset export does not include appearance outside bounding box area of text objects (preview bounds are ignored)

    In Illustrator 2025 (using version 29.3.1), when exporting assets, appearance elements outside the bounding box area are cut off.
    In 2024 (28.7.5) and 2023 (27.9.6), all elements are exported without cutting.

    Reproduction Procedure
    1. create a text object
    2. add a bold stroke color to the text
    3. add as an asset export item
    4. export the asset

    Expected result
    Designs with stroke color should be exported as in previous versions without problems.

    Appendix.
    If a fill is added instead of a line and “path offset” is applied instead, this problem can be avoided because the bounding box is extended.

    <にほんご>
    Illustrator2025（バージョン29.3.1を使用）ではアセットを書き出した際、バウンディングボックス領域外のアピアランス要素がカットされてしまう。
    2024（28.7.5）、2023（27.9.6）ではすべての要素が切れることなく書き出しできている。

    再現手順
    1. テキストオブジェクトを作成
    2. テキストに太い線カラーを追加
    3. アセット書き出し項目として追加
    4. アセット書き出し

    期待する結果
    線によるデザインでも問題なく、以前のバージョンのように書き出しされること

    付記
    線ではなく、塗りを追加して「パスのオフセット」を適用したもので代用した場合、バウンディングボックスは拡張されるためこの問題は回避することができる。

    In Illustrator 2025 (using version 29.3.1), when exporting assets, appearance elements outside the bounding box area are cut off.
    In 2024 (28.7.5) and 2023 (27.9.6), all elements are exported without cutting.

    Reproduction Procedure
    1. create a text object
    2. add a bold stroke color to the text
    3. add as an asset export item
    4. export the asset

    Expected result
    Designs with stroke color should be exported as in previous versions without problems.

    Appendix.
    If a fill is added instead of a line and “path offset” is applied instead, this problem can be avoided because the bounding box is extended.

    … more

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    Resolved (Comments Open)  ·  5 comments  ·  File Save, Import and Export  ·  Delete…  ·  Admin →
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13. 細線に対する線幅プロファイルが正常に適用されない

    macOS10.15.7/ver.26.3.1

    再現手順
    1. 10mm程度の線分を描画する。
    2. 線幅を0.41mmに設定し、線幅プロファイルをアーチ状（デフォルトプリセットの６番目）のものを適用する。
    3. 歪んだ状態で適用される。パスのアウトラインを行うと歪んだ状態でアウトライン化される。

    期待する結果
    ver.25の様に適用した線幅プロファイルが正常に適用される。

    実際の結果
    細線では線幅プロファイルが正常に適用されない。
    また、過去のバージョンで作成されたデータではデータを開いただけでは正常な表示となりますが、編集作業の影響で形状が歪みます。これは付近のオブジェクト操作の影響によって生じる場合もあり危険です。線幅と長さの比率に相関関係がありそうですが現象の特定には至っておりません。

    以下のコミュニティページもご参照ください。

    https://community.adobe.com/t5/illustratorフォーラム-discussions/線幅ツールで調整した十分な長さの線に対して-線幅を細くすると正しく表示されない/td-p/12956489

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    22 votes

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    3 comments  ·  Strokes  ·  Delete…  ·  Admin →
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    Need More Info  ·  AdminIllustrator Engineering (Software Engineer, Adobe Illustrator) responded

    Hi All,

    
    

    Thanks for reporting this issue . We are unable to reproduce the issue at our end and would require help from your side to debug this issue and do an in-depth investigation around the same.

    
    

    Please share the following details :

    • Machine\OS details
    • Files with which the issue is reproducible
    • A small recording of  the issue

    
    

    Warm regards,

    Illustrator Team

14. svg code export issues

    I export svgs from Illustrator in order to animate them. I use File - Export as - SVG. Now with version 26.1 when I export an svg, none of the layer(id names) are correct. The exported svg is naming them <svg id="a", id="b" and so on.
    A temporary fix is uninstalling and reinstalling, but the issue reappears before the day is over. The previous version 26.0.3 works with no issues.

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    13 comments  ·  File Save, Import and Export  ·  Delete…  ·  Admin →
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15. reading XMP data in scripts broken by 25.4 update.

    Illustrator 25.4 update broke scripts that try to read XMP data that worked in previous versions of Illustrator. This is the Mac version (have not tried in Windows).

    It appears to be getting the error on this line:

    ExternalObject.AdobeXMPScript = new ExternalObject('lib:AdobeXMPScript');

    Comparing the frameworks in the package contents for 25.3.1 vs 25.4, the AdobeXMPScript framework appears to be missing in 25.4.

    Below is an example script to read font data that worked in 25.3, but errors loading the library in 25.4

    // load XMP Library

    function loadXMPLibrary() {

    if (!ExternalObject.AdobeXMPScript) {  
    
       try {  
    
           ExternalObject.AdobeXMPScript = new ExternalObject('lib:AdobeXMPScript');  
    
       } catch (e) {  
    
         alert('Unable to load the AdobeXMPScript library!');  
    
         return false;  
    
       }  
    

    }

    return true;

    }

    // unload XMP Library

    function unloadXMPLibrary() {

    if (ExternalObject.AdobeXMPScript) {  
    
       try {  
    
           ExternalObject.AdobeXMPScript.unload();  
    
           ExternalObject.AdobeXMPScript = undefined;  
    
       } catch (e) {  
    
         alert('Unable to unload the AdobeXMPScript library!');  
    
       }  
    

    }

    }

    // list used fonts

    function list_fonts () {

    var doc = app.activeDocument;
    
    var fontsInfo = [];  
    
    loadXMPLibrary ();  
    
    fontsInfo.push (getFontsInfo (doc.fullName));  
    
    unloadXMPLibrary ();  
    
    var info = fontsInfo.join ('\n\n');
    
    return info;
    

    }

    // search used fonts

    function getFontsInfo(file) {

    var arr = [],

       xmpFile, 
    
       oXmp, 
    
       fontNumber, 
    
       i, 
    
       path, 
    
       fontfamily, 
    
       fontface, 
    
       ns = 'http://ns.adobe.com/xap/1.0/t/pg/';  
    

    xmpFile = new XMPFile(file.fsName, XMPConst.UNKNOWN, XMPConst.OPENFORREAD);

    oXmp = xmpFile.getXMP();

    fontNumber = oXmp.countArrayItems(ns, 'xmpTPg:Fonts');

    xmpFile.closeFile(XMPConst.CLOSEUPDATESAFELY);

    if (fontNumber) {

       for (i = 1; i <= fontNumber; i++) {  
    
           path = XMPUtils.composeArrayItemPath(ns, 'xmpTPg:Fonts', i);  
    
           fontfamily = oXmp.getStructField(ns, path, XMPConst.TYPE_FONT, 'fontFamily');  
    
           fontface = oXmp.getStructField(ns, path, XMPConst.TYPE_FONT, 'fontFace');
    
           arr.push([fontfamily+' '+fontface]);
       }  
    

    }

    return arr.join(', ');

    }

    alert ("Fonts used in this document: \n" + list_fonts ());

    Illustrator 25.4 update broke scripts that try to read XMP data that worked in previous versions of Illustrator. This is the Mac version (have not tried in Windows).

    It appears to be getting the error on this line:

    ExternalObject.AdobeXMPScript = new ExternalObject('lib:AdobeXMPScript');

    Comparing the frameworks in the package contents for 25.3.1 vs 25.4, the AdobeXMPScript framework appears to be missing in 25.4.

    Below is an example script to read font data that worked in 25.3, but errors loading the library in 25.4

    // load XMP Library

    function loadXMPLibrary() {

    if (!ExternalObject.AdobeXMPScript) {  
    
       try {  
    
           ExternalObject.AdobeXMPScript = new ExternalObject('lib:AdobeXMPScript');  
    
       } catch

    … more
    22 votes

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    6 comments  ·  SDK and Scripting  ·  Delete…  ·  Admin →
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    Completed (Comments Open)  ·  AdminIllustrator Engineering (Software Engineer, Adobe Illustrator) responded

    We have the fix available in the latest prerelease build 26.0

    Please update Illustrator using Adobe Creative Cloud application to the latest prerelease build from prerelease section

    Warm Regards,
    Aishwarya G Gadodia

16. Blue learn box won't go away

    I cannot see part of my workspace because the blue learn box covers up the panels and I cannot get it to go away. How am I supposed to use your program when your supposedly helpful box covers up what I need to see in order to create projects? This is unbelievably frustrating, and I am probably going to have to use some other program to create my logo since I cannot use the work space because of this idiotic blue learn bubble that won't go away and can't be moved, apparently.

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    22 votes

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    19 comments  ·  User Interface  ·  Delete…  ·  Admin →
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    Completed (Comments Open)  ·  AdminAnkit Goyal(Illustrator Team) (Admin, Adobe Illustrator) responded

    I am happy to share that we have fixed this bug in our latest release – 25.4.1 which is available worldwide now.

    Going forward, our goal is to fix as many top User-Voice bugs as possible and as frequently as possible. Given the nature of the fixes, some of the bugs will take a longer time to fix, but we are on it.

    You can update to the latest release using Creative Cloud desktop App: https://helpx.adobe.com/in/creative-cloud/help/creative-cloud-updates.html

    Thank you for all the feedback. Keep it coming!

17. System compatibility report

    Windows 10
    Adobe Illustrator 25.2

    While launching Adobe Illustrator, a window appears warning of an unsupported video driver although the exported report (txt-file) does not show any problem. All drivers are up-to-date.

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    22 votes

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    35 comments  ·  Launch  ·  Delete…  ·  Admin →
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    Completed (Comments Open)  ·  AdminAnkit Goyal(Illustrator Team) (Admin, Adobe Illustrator) responded

    I am happy to share that we have fixed this bug in our latest release – 25.2.3 which is available worldwide now.

    Going forward, our goal is to fix as many top User-Voice bugs as possible and as frequently as possible. Given the nature of the fixes, some of the bugs will take a longer time to fix, but we are on it.

    You can update to the latest release using Creative Cloud desktop App: https://helpx.adobe.com/in/creative-cloud/help/creative-cloud-updates.html

    Thank you for all the feedback. Keep it coming!

18. Radial Repeat Shift angle constraint

    When resizing a radial repeat object, holding Shift does nothing.
    It is expected to constraint the rotation angle to 45°, but it does not.

    Holding Alt is expected to create copies, I guess, as well.

    22 votes

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    8 comments  ·  Repeats  ·  Delete…  ·  Admin →
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19. Corner Anchor Points become Smooth in 24.1

    Draw a straight line.
    Add Anchor points twice
    Use the Delete Anchor Point Tool to removwe the middle one.
    The adjoining Anchor point become smooth instead of staying Corner (as in previous versions).
    See also: https://community.adobe.com/t5/illustrator/anchor-point-glitch-during-removing-unnecessary-anchor-points-adobe-illustrator-24-1/m-p/10936870?page=1

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    22 votes

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    5 comments  ·  Tools  ·  Delete…  ·  Admin →
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    Completed (Comments Open)  ·  AdminAnkit Goyal(Illustrator Team) (Admin, Adobe Illustrator) responded

    I am happy to share that we have fixed this bug in our latest release – 24.1.2 which is available worldwide now.

    Going forward, our goal is to fix as many top User-Voice bugs as possible and as frequently as possible. Given the nature of the fixes, some of the bugs will take a longer time to fix, but we are on it.

    You can update to the latest release using Creative Cloud desktop App: https://helpx.adobe.com/in/creative-cloud/help/creative-cloud-updates.html

    Thank you for all the feedback. Keep it coming!

20. Version 24.0.1 becomes unresponsive

    I'm using Illustrator 24.0.1 with Windows 10 Pro

    Since updating Illustrator keeps becoming entirely unresponsive midway through working with no warning and no way to save or quit.

    Sometimes I can move the mouse over menu items, the drop down menu will be completely black and items 'appear' as I hover over them but I cannot click them. Other times I can not even access the menus and it is entirely unresponsive.

    Since updating it has happened daily even when working on relatively simple artworks.

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    22 votes

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    24 comments  ·  Performance  ·  Delete…  ·  Admin →
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    Completed (Comments Open)  ·  AdminAnkit Goyal(Illustrator Team) (Admin, Adobe Illustrator) responded

    I am happy to share that we have fixed this bug in our latest release – 24.1.2 which is available worldwide now.

    Going forward, our goal is to fix as many top User-Voice bugs as possible and as frequently as possible. Given the nature of the fixes, some of the bugs will take a longer time to fix, but we are on it.

    You can update to the latest release using Creative Cloud desktop App: https://helpx.adobe.com/in/creative-cloud/help/creative-cloud-updates.html

    Thank you for all the feedback. Keep it coming!