8107 results found

1. Black boxes appear on top of anything I draw with the pen tool

   If I try to draw something with the pen tool a black box will cover it, while I can still draw what I want, I can't see what i'm doing which makes it very difficult.
   I've updated illustrator, my laptop, and tried new documents but nothing will change it.

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   2 comments  ·  Tools  ·  Delete…  ·  Admin →
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2. New File and Help Tabs Not Working

   This is not an idea, it's a bug in the system. The 'File -> New' command does not work. If I click 'File -> New', it brings up a new window that remains black and does nothing. I found a work around. If I check the use 'legacy "File New" interface' box In the 'Edit -> Preferences -> General' dialog, only then will it allow me to create a new document.

   I can, however, upon initially opening illustrator, create a new document. But say i'm working on a project and I want to create a new document with the 'File -> New' command. It does not work unless I use the work around that I explained previously.

   I'm also having similar problems with the help tab. Not a single command in the help tab works. If I click anything in the help tab, again, it opens a black screen that does nothing.

   This is not an idea, it's a bug in the system. The 'File -> New' command does not work. If I click 'File -> New', it brings up a new window that remains black and does nothing. I found a work around. If I check the use 'legacy "File New" interface' box In the 'Edit -> Preferences -> General' dialog, only then will it allow me to create a new document.

   I can, however, upon initially opening illustrator, create a new document. But say i'm working on a project and I want to create a new document with the 'File… more

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   2 comments  ·  User Interface  ·  Delete…  ·  Admin →
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   Request to Contact Support  ·  Anish Kumar responded

   I am closing the ticket due to lack of response.
   Please get in touch with us at sharewithai@adobe.com or any of the other support channels – helpx.adobe.com/support.html . Please give a reference to this post so that we can identify you.
   Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.

3. SVG text export failure

   Illustrator 22.0.1 cannot export text layer names to SVG, which seriously impairs our SVG processing pipeline. Tested on both Mac and PC.
   To reproduce:
   • Create a blank document
   • Create a new text object with the Type tool
   • Give the text object a name in the Layers control panel
   • Export to SVG, setting Object IDs to "Layer Names"

   The resulting SVG code will contain a <text> entity, but without its "id" attribute!

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   5 comments  ·  File Save, Import and Export  ·  Delete…  ·  Admin →
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   Completed (Comments Open)  ·  Ashutosh Chaturvedi responded

   We have the fix available in the latest release. Please update Illustrator using Adobe Creative Cloud application to the latest build for version Illustrator CC 23.0.
   Please refer to our knowledge base FAQ – https://illustrator.uservoice.com/knowledgebase/articles/1844590 if you face difficulty in update.
   Or get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html

   Warm Regards,
   Ashutosh Chaturvedi | Sr. Quality Engineering Manager – Illustrator
   Adobe. Make It an Experience.

4. Startup performance

   Illustrator has always been sluggish on startup, but 27 seconds on a recent SSD MBP is totally unacceptable IMO.

   Thoughts anyone?

   By comparison PS is ready to go in 7sec.

   Standard install CC 2018 / Il 22 on MacOS 10.13.1

   7 votes

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   6 comments  ·  Launch  ·  Delete…  ·  Admin →
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   Request to Contact Support  ·  Ashutosh Chaturvedi responded

   Our typical launch numbers on a SSD MBP is around 6-7 seconds hence we would like to understand more about the issue and problem.
   Please get in touch with us at sharewithai@adobe.com or any of the other support channels – https://helpx.adobe.com/support.html . Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.

   Warm Regards,
   Ashutosh Chaturvedi | Sr. Quality Engineering Manager – Illustrator

5. Editing a small CC Library object breaks the thumbnail

   Editing small CC Library items leads to imminent damage to it's thumbnail.

   1 Create an object in Illustrator (for testing purpose make it 4pt x 4pt)
   2 Add it to cc library (noth that thumbnail is generated properly)
   3 Edit the cc lib. object in illustrator (anything will do just add a rectangle anywhere on the canvas)
   4 Save/close the CC lib object

   Expected: the thumbnail is updated and represents the content of the CC item
   Observed: the thumbnail is ridiculously small/not readable

   Check the screenshots and video attached.

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   3 comments  ·  Cloud, Libraries  ·  Delete…  ·  Admin →
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   Under Review  ·  Anish Kumar responded

   Hi Valerii,

   Thanks for the confirmation. Since we are able to reproduce the issue, so we will review it and prioritize accordingly.

   Thanks
   Anish

6. Place Options in CC Libraries

   I'm having an issue with Illustrator 2018 (22.0.1) in regards to place a copy of a CC Library item in a document. This release has ruined my workflow!

   I use the Paste Remembers Layers option in the Layers panel options a lot. In all other Illustrator CC releases, If Paste Remembers Layers was checked on, the pasted CC Library item would adhere to the Paste Remembers Layers option. Furthermore, while it's nice sometimes to have a loaded cursor of multiple library items, it can be cumbersome more often than not.

   I don't know if these are bugs or intentional changes, but the Paste Remembers Layers issue has to be fixed. A lot of my library items were set up to paste to specific layers.

   I'd like to see Place Options like you see in Illustrator/InDesign when you go to File > Place and can click on "Show Import Options." If that's not achievable, maybe these two could be checkboxes in the Preferences Menu.

   I'm having an issue with Illustrator 2018 (22.0.1) in regards to place a copy of a CC Library item in a document. This release has ruined my workflow!

   I use the Paste Remembers Layers option in the Layers panel options a lot. In all other Illustrator CC releases, If Paste Remembers Layers was checked on, the pasted CC Library item would adhere to the Paste Remembers Layers option. Furthermore, while it's nice sometimes to have a loaded cursor of multiple library items, it can be cumbersome more often than not.

   I don't know if these are bugs or intentional changes,… more

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   4 comments  ·  Cloud, Libraries  ·  Delete…  ·  Admin →
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7. Crashes when closing Illustrator

   After saving the file I am working on and selecting to clear the data on the clipboard (or even if I select not to clear the data), Illustrator will freeze and the bring up the Adobe Crash report dialogue box.

   I have tried to provide feedback in this box, but if I change any of the settings on the Crash report box or type any comments, this too crashes. Windows registers the programme as not responding and tries to find a solution (and doesn't find any) and then closes Illustrator.

   In some cases, when I next open Illustrator it will bring up the files I was working on as [Recovered] files, meaning that I can not always be sure, after saving a file that all my work will be there when I next open Illustrator.

   After saving the file I am working on and selecting to clear the data on the clipboard (or even if I select not to clear the data), Illustrator will freeze and the bring up the Adobe Crash report dialogue box.

   I have tried to provide feedback in this box, but if I change any of the settings on the Crash report box or type any comments, this too crashes. Windows registers the programme as not responding and tries to find a solution (and doesn't find any) and then closes Illustrator.

   In some cases, when I next open Illustrator it will… more

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   5 comments  ·  Other...  ·  Delete…  ·  Admin →
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   Request to Contact Support  ·  AdminIllustrator Engineering (Software Engineer, Adobe Illustrator) responded

   We are closing the ticket as we are not able to reproduce this on AI version 22.1.
   If your problem is not solved, please get in touch with us at sharewithai@adobe.com or any of the other support channels – helpx.adobe.com/support.html . Please give a reference to this post so that we can identify you.

   With Best Regards,
   Raghuveer Singh
   Illustrator Team

8. Option + Arrow Key Not Working in Illustrator 2018

   In all previous releases that I can remember. If you held down the option key and then tapped arrow key Illustrator would create a copy and move the object by the distance set in preferences. In the current version this functionality is missing and actually nothing happens. Is this working for anyone or is there a fix?

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   4 comments  ·  Tools  ·  Delete…  ·  Admin →
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   Request to Contact Support  ·  AdminIllustrator Engineering (Software Engineer, Adobe Illustrator) responded

   Please accept my sincere apology for the inconvenience. Please get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html . Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.

9. Smooth Tool | Selection

   A small bug, but it has been driving me crazy:

   When you have, let's say the Sharper Tool selected, and you click on a path wanting to switch to the Smoothen Tool, when you do that, it unselects the object you chose, and you have to switch back to Selection, Select the object again and switch back one more to the smoothen tool.

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   1 comment  ·  Tools  ·  Delete…  ·  Admin →
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10. Grid snapping don't work on an internal point

    It's not really Smart Guides, take a path drawn freely. After activating the grid, if you want to align an internal point of the path to a point grid you can't. The magnetism applies only on a bounding box of the path, not on the point you show.

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    7 votes

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    17 comments  ·  Snapping  ·  Delete…  ·  Admin →
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    Completed (Comments Open)  ·  AdminEgor Chistyakov (Admin, Adobe Illustrator) responded

    Fixed in 24.1.1

11. Can't Edit Text in a Group/Clipping Mask

    In 2018 AI CC, after using a group/clipping mask with text on the inside, you can not edit your text when you double click on the clipping group/mask directly. The Properties panel doesn't display the character settings. See my screenshot

    So, to get around this, I have to cut the text out, paste on the main layer, edit it and then cut/paste it back inside my group/clipping mask.
    Or, release the entire mask, make my edits then re-group/mask it afterwards. Or I have to open the separate character panel.

    As opposed to the way it should. The only way the Property panel display the character settings is if you create/edit your text ONLY on the main layer.

    In 2018 AI CC, after using a group/clipping mask with text on the inside, you can not edit your text when you double click on the clipping group/mask directly. The Properties panel doesn't display the character settings. See my screenshot

    So, to get around this, I have to cut the text out, paste on the main layer, edit it and then cut/paste it back inside my group/clipping mask.
    Or, release the entire mask, make my edits then re-group/mask it afterwards. Or I have to open the separate character panel.

    As opposed to the way it should. The only way the… more

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    3 comments  ·  Properties Panel  ·  Delete…  ·  Admin →
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12. Curvature tool. Draw inside.

    – Version of Adobe Illustrator 22.0.0
    – Object that was created with Curvature tool can’t be clipped if Draw inside mode is switched on.

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    7 votes

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    4 comments  ·  Clipping, Intertwine  ·  Delete…  ·  Admin →
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13. Properties panel causing inconsistent tab group behaviour

    The new Properties panel has a fixed width. When it's in a tab group with panels that don't have a fixed width (eg. the Layers panel), the tab group exhibits different behaviours depending on whether the tab group is docked or free-floating.

    When the tab group is free floating, switching between the tabs causes the panel to change width according to each tab's setting, which is what you would expect. Eg. Go to the Layers tab and make the panel very wide. Switch to the Properties tab and the panel auto-shrinks. Switch back to the Layers panel and the width auto-expands back to where you set it.

    But when the tab group is docked to the side of the open document then no matter what width you set for a panel, the width auto-shrinks when the Properties panel is selected but doesn't auto-expand to it's previous width when you switch to a different tab. Eg. Start with the Layers panel and expand the width. Switch to the Properties tab and the panel auto-shrinks as expected. But switch back to the Layers tab and the panel does not auto-expand back to the previous width setting as it should, instead it stays at the Properties panel width (which is a useless width for most other panels)

    This makes it very difficult to include the Properties panel in a tab group with panels of varying width, such as the Layers panel.

    The new Properties panel has a fixed width. When it's in a tab group with panels that don't have a fixed width (eg. the Layers panel), the tab group exhibits different behaviours depending on whether the tab group is docked or free-floating.

    When the tab group is free floating, switching between the tabs causes the panel to change width according to each tab's setting, which is what you would expect. Eg. Go to the Layers tab and make the panel very wide. Switch to the Properties tab and the panel auto-shrinks. Switch back to the Layers panel and the width… more

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    1 comment  ·  Properties Panel  ·  Delete…  ·  Admin →
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    Completed (Comments Open)  ·  AdminIllustrator Engineering (Software Engineer, Adobe Illustrator) responded

    Hi All,

    This issue has been fixed in latest release. Please upgrade to 23.0.3 to get the fix.

    Thanks & Regards,
    Raghuveer Singh

14. GPU rendering issue with artwork disappearing

    When working in Outline mode zoomed in and switching back to Preview, artwork disappears from view when zooming out.

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    5 comments  ·  Rendering Issues (GPU, CPU)  ·  Delete…  ·  Admin →
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    Request to Contact Support  ·  Ashutosh Chaturvedi responded

    I am closing the ticket due to lack of response.
    Please get in touch with us at sharewithai@adobe.com or any of the other support channels – https://helpx.adobe.com/support.html . Please give a reference to this post so that we can identify you.
    Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.

    Warm Regards,
    Ashutosh Chaturvedi | Sr. Quality Engineering Manager – Illustrator

15. Proof Colors preview doesn't work on GPU (NVidia), only CPU

    Illustrator CC 2017 version 21.1.0 (64 bit)
    Dual Nvidia GTX 1060 cards, 6 GB VRAM (Not SLI)
    Intel Core i7-6700K @ 4.00 GHz

    Proof Colors preview doesn't work with GPU rendering, only on CPU.

    Basically, when using GPU rendering, turning on Proof Colors and changing the proof setup to Simulate Paper Color, for example, does absolutely nothing. Document is in CMYK color mode, simulating SWOP 2, with simulate paper color activated.

    When I change to CPU rendering, this works as expected. GPU rendering in InDesign and Photoshop also works as expected.

    I've tried deleting Illustrator preferences, restarting, etc.

    7 votes

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    5 comments  ·  Rendering Issues (GPU, CPU)  ·  Delete…  ·  Admin →
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16. Illustrator 2025 29.8.2 でタブ間のオブジェクトのドラッグ アンド ドロップ移動ができない / Drag and drop of objects between tabs doesn't work

    1. win11 24H2 Illustrator 2025（バージョン 29.8.2）日本語環境

    2. オブジェクトをドラッグ＆ドロップで他のタブへ移動（コピー）

    3. 29.7までは何の問題もなく、移動先タブが開き、コピーできる

    4. 移動先タブが開かない　10秒くらいタブ上でカーソルを維持するとタブが開くことがあるが、オブジェクトがない（タブ移動しただけ）

    29.7.1に戻して運用

    6 votes

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    1 comment  ·  User Interface  ·  Delete…  ·  Admin →
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17. Illustrator no longer keeping custom layer colors. Layer colors revert to black

    In recent Illustrator builds, custom layer colors applied to layers are not being saved with the document. When reopening the file, all layers that used custom colors revert to black, regardless of the original assignments. Default layer colors still persist correctly.

    Steps to Reproduce:
    Create a new Illustrator document.
    Add multiple layers.
    Assign custom RGB colors to the layers (not from the default layer color list).
    Save and close the document.
    Reopen the document.

    Expected Result:
    Layers retain the custom colors assigned to them.

    Actual Result:
    All custom-colored layers revert to black, while default colors are preserved.

    Impact:
    This breaks workflows that depend on a standardized layer color scheme (e.g., manufacturing, prepress, or complex multi-step production). Users can no longer rely on Illustrator to persist custom colors across sessions.

    In recent Illustrator builds, custom layer colors applied to layers are not being saved with the document. When reopening the file, all layers that used custom colors revert to black, regardless of the original assignments. Default layer colors still persist correctly.

    Steps to Reproduce:
    Create a new Illustrator document.
    Add multiple layers.
    Assign custom RGB colors to the layers (not from the default layer color list).
    Save and close the document.
    Reopen the document.

    Expected Result:
    Layers retain the custom colors assigned to them.

    Actual Result:
    All custom-colored layers revert to black, while default colors are preserved.

    Impact:
    This breaks… more

    6 votes

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    1 comment  ·  Layers  ·  Delete…  ·  Admin →
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    Done (Available in Beta)  ·  AdminAkshaya Saxena (Admin, Adobe Illustrator) responded

    We have fixed this issue with latest Beta - 30.0.0.114

    
    

    Please give it a try and let us know your observations.

18. All Text Disappeared!

    I saved my file as .aic but the next time I opened it all the text layers disappeared! Everytime I open the file it automatically creates a recovered version also, but still no text. I also cannot download the version from cloud that shows the last version I made with all the text still visible.

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    6 votes

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    Need More Info  ·  8 comments  ·  Type, Fonts, Text  ·  Delete…  ·  Admin →
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19. Scaling down a placed image makes it unmovable

    After placing a PNG and scaling it down to fit my artwork, I was no longer able to move the PNG into place. I could only select it in the Layers panel or by clicking and dragging over it. There does seem to be a threshold before this happens — if I only scale it down a small amount, it seems to behave as normal, but if I go beyond 50%, it becomes unstable. Of course, the workaround is to scale the PNG closer to the size needed, but this behavior seems to be new. I am pretty sure I have been able to scale images freely in the past.

    After placing a PNG and scaling it down to fit my artwork, I was no longer able to move the PNG into place. I could only select it in the Layers panel or by clicking and dragging over it. There does seem to be a threshold before this happens — if I only scale it down a small amount, it seems to behave as normal, but if I go beyond 50%, it becomes unstable. Of course, the workaround is to scale the PNG closer to the size needed, but this behavior seems to be new. I am pretty sure I… more

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    10 comments  ·  Images, Links  ·  Delete…  ·  Admin →
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20. Can't Save multiple artboards as a Single File PDF from Export for Screens in 29.6

    Even though the single file option is checked, multiple artboards will not be saved in a single file, but as separate PDFs.
    This worked in previous versions.
    See forum report from Helena here:
    https://community.adobe.com/t5/illustrator-discussions/illustrator-2025-mac-os-15-4-1-can-t-save-single-file-pdf-from-export-for-screen/m-p/15381019#M445463

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    8 comments  ·  File Save, Import and Export  ·  Delete…  ·  Admin →
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    Resolved (Comments Open)  ·  AdminAkshaya Saxena (Admin, Adobe Illustrator) responded

    Fix is available in version 29.7.1