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Illustrator (Desktop) Bugs

When reporting a bug, please provide a detailed description with the following:

  1. Details of your operating system
  2. The version of Adobe Illustrator (desktop) 
  3. The steps you were taking when you experienced the issues
  4. Your expected result and the actual result
  5. Upload your Illustrator file or a video (screen recording or gif, this helps us most to reproduce the issue and resolve it)

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8045 results found

  1. Shortcut for Split Into Grid

    I previously had a custom shortcut assigned to the “Split Into Grid” command, and it was incredibly useful. However, it seems that this shortcut no longer works and the command has been removed from the Illustrator keyboard shortcuts menu, preventing me from reassigning it.

    I truly hope this feature can be reinstated, as it significantly streamlines the workflow and enhances productivity.

    Thank you!

    1 vote

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    1 comment  ·  Other...  ·  Admin →
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  2. Drawing a straight line with the Pencil tool with Shift held crashes Illustrator

    The program constantly turns off on its own when drawing a straight line using the Shift + Pencil (N) combination.

    1 vote

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    2 comments  ·  Tools  ·  Admin →
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  3. Random inverted Movement lock during Wacom Cintiq Pen and mouse usage

    I haven't used AI in awhile. I updated it today from CC. I'm on Windows 11 with a Cintiq 24. When I go to move an object or shift my workspace view, the pen motion or mouse motion will lock and invert. I won't be able to access any menu items. I was in task manager as I reproduced this. Doesn't look like it affects memory too much. Just trying to figure out if this is a bug or new setting.

    1 vote

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  4. Illustrator 29.6.1: Script error on startup

    I get a message of a script error on startup; either InDesign or Photoshop. If I remove the 'offending' script, it moves on to find an error in another file.

    1 vote

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    0 comments  ·  Launch  ·  Admin →
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  5. Stroke appears to have Brush applied with no actual Brush

    When I am in ANY artboard, I draw a .0139" x .0139" OR 1px x 1px square to center my artboard. I zoom in to as far as I can to then pull my ruler from top left to center the artwork on the page.

    2 things,
    1 the square (1px x 1px) appears to have a brush stroke on it as it does NOT

    AND

    I cannot pull the centering tool (in ruler, Ctl-R ) onto my artboard to then center the coordinates.

    2 votes

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    6 comments  ·  Strokes  ·  Admin →
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  6. Panning with hand tool is not fluid

    Using hand tool and moving through the file is not fluid!! Version 28.6

    3 votes

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    Hi,


    Thank you for reporting the issue. However, we are unable to reproduce it on our end. To help us investigate further, could you kindly provide the following:

    1. The AI file where the issue occurs.
    2. A short screen recording demonstrating the problem.


    This will enable us to analyze and address the issue more effectively.


    Warm regards,

    Aishwarya G Gadodia

    Illustrator Team

  7. 3 votes

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  8. Fliped lettter raster

    When text is flipped (horizontally or vertically) it appears pixelated / rasterized / aliased.

    2 votes

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  9. Illustrator prevents Mac display from sleeping due to inactivity

    When Illustrator is left open for some time, it prevents my MacBook display from turning off and locking. It also prevents the screensaver from coming on. I am 100% sure this is caused by Illustrator because I have done the following experiment twice:

    1. Change the screen saver to come on after 1 minute.
    2. Leave the Mac idle for over 1 minute.
    3. Screen saver does not start.
    4. Close Illustrator application.
    5. Leave the Mac idle again.
    6. Observe that the screen saver starts and the computer locks after 1 minute.

    After restarting Illustrator, the problem goes away for a short time but then…

    8 votes

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    4 comments  ·  Other...  ·  Admin →
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  10. [ExtendScript] TextFrame cannot be selected after creating

    In script, after creating a new TextFrame it cannot be selected the first time.

      (function () {
    
        if (0 === app.documents.length)
            return alert('Please open a document and try again.');
    
        var doc = app.activeDocument,
            results = ['Results:'];
    
        // experiment 1
        var tf1 = doc.textFrames.add();
        tf1.contents = '1. created, selected:';
        tf1.selected = true;
        results.push(tf1.contents + ' ' + (tf1.selected ? 'PASS' : 'FAIL'));
    
        // experiment 2
        var tf2 = doc.textFrames.add();
        tf2.contents = '2. created, selected twice:';
        tf2.selected = true;
        tf2.selected = true;
        results.push(tf2.contents + ' ' + (tf2.selected ? 'PASS' : 'FAIL'));
    
        alert(results.join('\n'));
    
      })();
    

    Expected results: both tests would pass.
    Actual results:…

    6 votes

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  11. Using scrollbars with a Wacom while editing text results in sticky cursor that will not stop scrolling

    Using the handles in the horizontal and vertical scrollbars while text is being edited results in the cursor 'sticking' to the scrollbar and not releasing. Pressing esc, alt-tabbing away all seem to have no effect, after about 30s it stops and if I have minimised everything with Win+M. Unsure if it is purely time-based or not.

    This only seems to occur when using a Wacom, the same interaction with a mouse does not suffer from the same sticky cursor.

    Steps to repro:
    - create a text object, and leave the cursor live inside the object. Doesn't seem to make a…

    1 vote

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  12. Edit Gradient Issue

    As you can tell by the picture, I've clicked on an object that already has a gradient, but it does not give me the option to click 'Edit Gradient' and it does not already show me the gradient line over top of the object so I can manipulate the sliders. However, when I clicked on the object below (which also has a gradient) it did give me the option to click "Edit Gradient"

    1 vote

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    1 comment  ·  Gradients  ·  Admin →
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  13. PDFs make AI crash

    I use PDFs for proofs to send to clients. They tend to make AI crash more than any other issue I have.

    1 vote

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  14. コントロールパネルから塗りや線の色を変更する際、カラースライダーに数値を入力してからスライダーを動かすと数値やスライダーやカラースペクトルの表示が消える

    コントロールパネルから塗りや線画を変えるためにカラースライダーに数値を打ち込んだ後スライダーをマウスでドラッグするとカラーパネルに表示されているカラースライダーやカラースペクトルなどの表示が消える。それまで打ち込んでいたカラーの数値が変わったり変わらなかったりする。

    Windows11 アドビCC

    2 votes

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  15. Path offset with decimals

    There are decimals in the path offset, resulting in significant errors

    1 vote

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    2 comments  ·  Other...  ·  Admin →
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  16. After updating Illustrator 2023 to v27.9.2, the name gets changed to Illustrator 2024

    After updating, the name should remain the original, Illustrator 2023.

    using: macOS 12.7.4
    language: Japanese

    31 votes

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    4 comments  ·  Other...  ·  Admin →
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  17. Pressing None button in tool Panel for mixed fill/stroke doesn’t work

    If you have a selection with different fills and/or strokes, Ai will mark it with question marks in fill/color selector.

    And if you want set it to None, you should be able to click the button below — but it doesn’t work.

    But the same button in Color panel works, and the '/' hotkey works.

    Please fix this.

    7 votes

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  18. Artboard orientation changes from vertical to horizontal (portrait to landscape) by itself

    After update to 28.3, some artboards are switching orientation by themselves. It's not specific to content or number of artboards, apparently. Sometimes I just open a document with some artboards and hover my cursor over them (not even clicking anything) and the artboard just flips orientation from vertical to horizontal. Most of my work consists on social media posts (1080x1920px or 1080x1350px) witch now Illustrator insists in automatically switching to Landscape for no apparent reason.
    By the way, the content is not flipped, just the artboard. And not all of them, usually just one out of the 10 or 20…

    18 votes

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  19. Preview in PNG export options panel doesn't work

    There is a bug in options panel for PNG files, the preview window only show white or transparent regarding the option selected.

    MacBook M1 Pro
    Illustrator 28.3

    17 votes

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  20. 別の変数ライブラリを読み込むと「不明なエラー」がでる

    ・すでに変数ライブラリが読み込まれている
    ・1つの変数に複数のオブジェクトを割り当てている

    このようなとき、変数>変数ライブラリの読み込み、から別の変数を読み込もうとすると、
    「不明なエラーのため、フィルター処理を完了できません。」
    と表示されるバグがありますので、報告します。

    なお、複数割り当てられているオブジェクトを「変数のバインディング解除」で1つしか割り当てられていない状態にすると、上記のエラーは起こりません。

    1 vote

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    Need More Info  ·  2 comments  ·  Other...  ·  Admin →
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