8107 results found

1. Issue when removing asset from Lib CCEnterprise Storage

   Quand la bibliothèque CC est créée comme une "marque" dans le "Stockage d'Entreprise" au lieu du stockage personnel, et que l'on supprime un des éléments de cette bibliothèque, la fenetre de visualistation de la bibliothèque s'efface complètement. et impossible de reéafficher le contenu sans quitter et relancer le programme.

   A priori celà ne se produit pas avec une lib CC en stockage perso.

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   0 comments  ·  Cloud, Libraries  ·  Delete…  ·  Admin →
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2. Issue with Reading Variable Data from DataSet in Illustrator 29.5

   Dear Adobe Support Team,

   I am reaching out to report an issue with Adobe Illustrator (version 29.5) regarding the inability to read variable data from a DataSet object in a script, even though the dataset is correctly loaded and updates the document content as expected.

   Problem Description
   I have a script that processes a CSV file to generate PDF files using variable data in Illustrator. The CSV file contains columns "Cislo" (number) and "JMENO" (name), and it is correctly loaded into Illustrator as a dataset (via Window > Utilities > Variables > Load Variable Library). The dataset updates the document content correctly—when I call dataSets[i].display(), the text fields in the document update with the correct values (e.g., "1", "URBAN" for the first dataset). However, when I attempt to read the variable values programmatically from the DataSet object (e.g., via dataSets[i].variables[j].content), the script fails to retrieve any values, resulting in empty strings.

   Steps We Tried
   We have tried multiple approaches to read the variable values, but none of them worked as expected:

   Reading via dataSets[i].variables[j].content:
   We iterated through dataSets[i].variables, checked the variable names (e.g., variable.name === "Cislo"), and attempted to read the content property.
   Result: The content property always returned an empty string, even after calling dataSets[i].display().
   Reading via getByName:
   We tried using dataSets[i].variables.getByName("Cislo").content to directly access the variable's value.
   Result: This threw an error ("Error 21: undefined is not an object") if the variable was not found, and even when wrapped in a try-catch block, it returned an empty string.
   Reading via variable.textFrames[0].contents:
   We attempted to access the text frame linked to the variable using doc.variables[j].textFrames[0].contents after dataSets[i].display().
   Result: This approach also returned empty strings, even though the text frames in the document were visibly updated with the correct values.
   Workaround (Successful but Manual):
   As a workaround, we named the text frames in the document ("CisloText", "JmenoText") and read their values directly using doc.textFrames.getByName("CisloText").contents.
   Result: This worked and correctly retrieved the values (e.g., "1", "URBAN"), confirming that the dataset and variables are functioning as expected for updating the document. However, this is not a practical solution as it requires manual naming of text frames, which is not feasible for larger workflows.
   Observations
   The CSV file is correct and properly formatted:

   Cislo,JMENO
   1,URBAN
   2,JIŘÍ
   3,TOMÁŠ
   4,EDA
   5,
   6,NOVOTNÝ
   7,KAREL​
   The dataset updates the document content correctly when dataSets[i].display() is called (e.g., the text fields show "1", "URBAN" in the UI).
   The generated PDF files contain the correct content based on the dataset, confirming that the dataset and variables are working.
   However, all attempts to programmatically read the variable values from the DataSet object (dataSets[i].variables) result in empty strings or errors.
   Sample Script testVariableReading.jsx:

   var doc = app.activeDocument;
   var dataSets = doc.dataSets;

   // Kontrola, zda existují sady dat
   if (!dataSets || dataSets.length === 0) {
   alert("Error: No datasets found in the document. Please load a CSV file with variables.");
   } else {
   for (var i = 0; i < dataSets.length; i++) {
   dataSets[i].display(); // Aktivuje sadu dat (mění proměnné – Cislo, JMENO)

       // Pokus o načtení hodnot z dataSets[i].variables (selhává)
       var currentCisloFromDataSet = "";
       var currentJmenoFromDataSet = "";
       try {
           var variables = dataSets[i].variables;
           for (var j = 0; j < variables.length; j++) {
               var variable = variables[j];
               var varName = variable.name;
               if (varName === "Cislo") currentCisloFromDataSet = variable.content || "";
               if (varName === "JMENO") currentJmenoFromDataSet = variable.content || "";
           }
       } catch (e) {
           alert("Error reading variables from dataset " + (i + 1) + ": " + e);
       }
   
       // Načtení hodnot z pojmenovaných textových polí (funguje)
       var currentCisloFromTextFrame = "";
       var currentJmenoFromTextFrame = "";
       try {
           var cisloTextFrame = doc.textFrames.getByName("CisloText");
           if (cisloTextFrame) currentCisloFromTextFrame = cisloTextFrame.contents || "";
   
           var jmenoTextFrame = doc.textFrames.getByName("JmenoText");
           if (jmenoTextFrame) currentJmenoFromTextFrame = jmenoTextFrame.contents || "";
       } catch (e) {
           alert("Error reading text frames for dataset " + (i + 1) + ": " + e);
       }
   
       // Zobrazení výsledků pro srovnání
       alert(
           "Dataset " + (i + 1) + ":\n" +
           "From dataSets[i].variables:\n" +
           "Cislo=" + currentCisloFromDataSet + ", JMENO=" + currentJmenoFromDataSet + "\n\n" +
           "From textFrames.getByName:\n" +
           "Cislo=" + currentCisloFromTextFrame + ", JMENO=" + currentJmenoFromTextFrame
       );
   }
   

   }
   Request
   It seems there might be a bug in Illustrator 29.5 where the DataSet object's variables property does not correctly expose the content of variables after display() is called. I would appreciate if you could investigate this issue and provide a solution or workaround to programmatically read the variable values from a dataset without relying on manually named text frames.

   Attachments
   I am attaching the following files for your reference:

   The CSV file (data.csv) used to load the dataset.
   A sample file (sample.pdf) with the variables and dataset set up, where the issue can be reproduced. I have saved the file as a PDF because the original .ai file was rejected due to a content type mismatch (application/postscript). The PDF was saved with "Preserve Illustrator Editing Capabilities" enabled, so you should be able to open it in Illustrator and see the variables and dataset. Note that the text frames in this file are already named "CisloText" and "JmenoText" as part of the workaround, so reading via doc.textFrames.getByName("CisloText").contents will work. However, the issue with reading directly from dataSets[i].variables should still be reproducible.
   A test script (testVariableReading.txt) that demonstrates the issue. Please note that I could not attach the script with its original .jsx extension as it is not a supported file type. I have renamed it to testVariableReading.txt. To test the script, please rename it back to testVariableReading.jsx. The script attempts to read variable values both from dataSets[i].variables (which fails) and from named text frames (which works), and displays the results in an alert for comparison.
   Thank you for your assistance! Please let me know if you need any additional information to investigate this issue.

   Best regards,
   Ales Ulrych

   Dear Adobe Support Team,

   I am reaching out to report an issue with Adobe Illustrator (version 29.5) regarding the inability to read variable data from a DataSet object in a script, even though the dataset is correctly loaded and updates the document content as expected.

   Problem Description
   I have a script that processes a CSV file to generate PDF files using variable data in Illustrator. The CSV file contains columns "Cislo" (number) and "JMENO" (name), and it is correctly loaded into Illustrator as a dataset (via Window > Utilities > Variables > Load Variable Library). The dataset updates the document… more

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   1 comment  ·  SDK and Scripting  ·  Delete…  ·  Admin →
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3. 'Object Selection by Path Only' enabled makes marqueeing to select clipped images

   Why does 'Object Selection by Path Only' choose clip masks when making a marquee?

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   1 comment  ·  Selection  ·  Delete…  ·  Admin →
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4. ウィンドウの移動の低速化

   症状は、各ウィンドウの移動が全体的にもっさりしてマウスへの追従が遅れるようになりました。

   イラストレーター　2024年版をiMac 2023にて最近まで問題なく使用できていましたが、
   2025にアップデートしたところ挙動に不安要素があったため、アンインストールしたのちに
   2024をインストールしなおしました。

   その際、各種パネル（書式、属性、リンクなど）をフローティングウィンドウにて移動した際に
   動作が全体的にもっさりするようになりマウスへの追従がワンテンポ遅れるように。

   環境設定のリセット。adobe製品の全種アンインストール。関連ファイル削除。
   からの再インストール。
   またOSの再インストール（macos sonoma）も行いましたが一向に改善されません。

   ただしパソコンをセーフモードで立ち上げ、イラストレーターを起動した際には
   ウィンドウの移動がさくさくと動きます。

   正直セーフモードで起動した際に動くということは何かしらが悪さしているのは明白なのですが…
   まったく理由がわからず…。地味にストレスです。

   同様の方いませんか。

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   1 comment  ·  User Interface  ·  Delete…  ·  Admin →
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5. [ExtendScript] Cannot set Document.rulerUnits

   There is no way via scripting to set a document's rulerUnits (pts, mm, inch, etc) because the property Document.rulerUnits is—erroneously, surely—read only.

   If Document.rulerUnits was writable, we would simply do this:

     var doc = app.activeDocument;
     doc.rulerUnits = RulerUnits.MILLIMETERS;
   

   This is important because there is literally no way to set this via script, except to create a new document.

   7 votes

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   2 comments  ·  SDK and Scripting  ·  Delete…  ·  Admin →
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6. Back with a vengeance: Constrain (holding Shift key) doesn't work with Smart Guides turned on, for Scale, Rotate, Reflect

   This is an older bug that was fixed a while ago but seems to be back with a vengeance.

   It is now happening in Adobe Illustrator 28.4 on Mac OS Sonoma 14.4.1.

   See this link:

   https://illustrator.uservoice.com/forums/601447-illustrator-desktop-bugs/suggestions/36247978-constrain-shift-key-doesn-t-work-with-smart-guid

   When smart guides are on none of the constrain features (holding down shift) work properly, whether it's rotating, reflecting, etc. It just sort of jumps back to one position, often the original position, and won't move. The little magenta text that lets you know the angle etc. also goes a little crazy and looks like it's trying to display a few different words on top of each other.

   This is an older bug that was fixed a while ago but seems to be back with a vengeance.

   It is now happening in Adobe Illustrator 28.4 on Mac OS Sonoma 14.4.1.

   See this link:

   https://illustrator.uservoice.com/forums/601447-illustrator-desktop-bugs/suggestions/36247978-constrain-shift-key-doesn-t-work-with-smart-guid

   When smart guides are on none of the constrain features (holding down shift) work properly, whether it's rotating, reflecting, etc. It just sort of jumps back to one position, often the original position, and won't move. The little magenta text that lets you know the angle etc. also goes a little crazy and looks like it's trying to display a few different words on… more

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   15 comments  ·  Tools  ·  Delete…  ·  Admin →
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   AdminEgor Chistyakov (Admin, Adobe Illustrator) responded

   A current 'workaround' is to disable Transform Tools option in Preferences > Smart Guides. This removes the 'uniform' guide, making the smart guides less useful, but it stops it from jittering.

7. .ai、.epsファイルを開いたときにIllustrator全体が透明になる

   ■ 使用している Adobe Illustrator (デスクトップ版) のバージョン
   バージョン：バージョン29.1
   PC：Mac Book Pro （チップ Apple M4 / OS：Sequoia 15.0）

   ■ 問題が発生したときに実行していた手順
   .ai、.epsファイルの読み込み
   ①ローカルファイルを右クリック、このアプリケーションで開く＞Illustratorを選択
   ②Illustratorを起動後、ファイル＞開くよりファイル選択
   いずれの手順も実行済み

   ■ 想定していた結果
   .epsファイルまたは.aiファイルが開く

   ■ 実際の結果
   添付ファイル参照ください

   ＝＝＝＝＝＝＝＝＝＝＝
   ■ 試したこと
   ・Illustratorのバージョンダウン
   ・Illustratorの環境設定のリセット
   ・Illustratorのアンインストール
   ・Mac Book再起動

   ■ その他
   ・アプリケーション起動後、新規ファイル作成は可能
   ・アプリケーション起動＞新規ファイル作成後、.aiファイルの読み込みは可能
   ・新規ファイル作成後、.epsファイルの読み込みを行うと添付2枚目の事象が発生

   以上の事象について解決手順をご存知でしたらご教示ください。

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   5 comments  ·  File Save, Import and Export  ·  Delete…  ·  Admin →
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8. Shortcut for Split Into Grid

   I previously had a custom shortcut assigned to the “Split Into Grid” command, and it was incredibly useful. However, it seems that this shortcut no longer works and the command has been removed from the Illustrator keyboard shortcuts menu, preventing me from reassigning it.

   I truly hope this feature can be reinstated, as it significantly streamlines the workflow and enhances productivity.

   Thank you!

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   1 comment  ·  Other...  ·  Delete…  ·  Admin →
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9. Drawing a straight line with the Pencil tool with Shift held crashes Illustrator

   The program constantly turns off on its own when drawing a straight line using the Shift + Pencil (N) combination.

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   2 comments  ·  Tools  ·  Delete…  ·  Admin →
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10. Random inverted Movement lock during Wacom Cintiq Pen and mouse usage

    I haven't used AI in awhile. I updated it today from CC. I'm on Windows 11 with a Cintiq 24. When I go to move an object or shift my workspace view, the pen motion or mouse motion will lock and invert. I won't be able to access any menu items. I was in task manager as I reproduced this. Doesn't look like it affects memory too much. Just trying to figure out if this is a bug or new setting.

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    2 comments  ·  User Interface  ·  Delete…  ·  Admin →
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11. Stroke appears to have Brush applied with no actual Brush

    When I am in ANY artboard, I draw a .0139" x .0139" OR 1px x 1px square to center my artboard. I zoom in to as far as I can to then pull my ruler from top left to center the artwork on the page.

    2 things,
    1 the square (1px x 1px) appears to have a brush stroke on it as it does NOT

    AND

    I cannot pull the centering tool (in ruler, Ctl-R ) onto my artboard to then center the coordinates.

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    6 comments  ·  Strokes  ·  Delete…  ·  Admin →
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    Resolved (Comments Open)  ·  AdminEgor Chistyakov (Admin, Adobe Illustrator) responded

    GPU mode Ai uses by default is fast, but can be imprecise at high zoom levels. To see the art the way it’s drawn, with no precision rounding artifacts, toggle it to CPU mode instead.

12. Panning with hand tool is not fluid

    Using hand tool and moving through the file is not fluid!! Version 28.6

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    10 comments  ·  Rendering Issues (GPU, CPU)  ·  Delete…  ·  Admin →
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    Under Review  ·  AdminIllustrator Engineering (Software Engineer, Adobe Illustrator) responded

    Hi,

    
    

    Thank you for reporting the issue. However, we are unable to reproduce it on our end. To help us investigate further, could you kindly provide the following:

    1. The AI file where the issue occurs.
    2. A short screen recording demonstrating the problem.

    
    

    This will enable us to analyze and address the issue more effectively.

    
    

    Warm regards,

    Aishwarya G Gadodia

    Illustrator Team

13. JPEGs export with 96 ppi when in CMYK

    When I export an ai file to JPG I get a resolution of 96*96 ppi.

    See thread.
    https://community.adobe.com/t5/illustrator-discussions/export-to-jpg-wrong-size-zoom-in-web/m-p/15116474#M433812

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    3 votes

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    1 comment  ·  File Save, Import and Export  ·  Delete…  ·  Admin →
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14. Fliped lettter raster

    When text is flipped (horizontally or vertically) it appears pixelated / rasterized / aliased.

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    2 votes

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    1 comment  ·  Rendering Issues (GPU, CPU)  ·  Delete…  ·  Admin →
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15. Illustrator prevents Mac display from sleeping due to inactivity

    When Illustrator is left open for some time, it prevents my MacBook display from turning off and locking. It also prevents the screensaver from coming on. I am 100% sure this is caused by Illustrator because I have done the following experiment twice:

    1. Change the screen saver to come on after 1 minute.
    2. Leave the Mac idle for over 1 minute.
    3. Screen saver does not start.
    4. Close Illustrator application.
    5. Leave the Mac idle again.
    6. Observe that the screen saver starts and the computer locks after 1 minute.

    After restarting Illustrator, the problem goes away for a short time but then starts again. It does not seem to be connected with having an unsaved document open. The last time I tested it, there were no unsaved files.

    Mac OS Sonoma 14.6.1
    Illustrator 2024 version 28.6

    When Illustrator is left open for some time, it prevents my MacBook display from turning off and locking. It also prevents the screensaver from coming on. I am 100% sure this is caused by Illustrator because I have done the following experiment twice:

    1. Change the screen saver to come on after 1 minute.
    2. Leave the Mac idle for over 1 minute.
    3. Screen saver does not start.
    4. Close Illustrator application.
    5. Leave the Mac idle again.
    6. Observe that the screen saver starts and the computer locks after 1 minute.

    After restarting Illustrator, the problem goes away for a short time but then… more

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    4 comments  ·  Other...  ·  Delete…  ·  Admin →
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16. [ExtendScript] TextFrame cannot be selected after creating

    In script, after creating a new TextFrame it cannot be selected the first time.

      (function () {
    
        if (0 === app.documents.length)
            return alert('Please open a document and try again.');
    
        var doc = app.activeDocument,
            results = ['Results:'];
    
        // experiment 1
        var tf1 = doc.textFrames.add();
        tf1.contents = '1. created, selected:';
        tf1.selected = true;
        results.push(tf1.contents + ' ' + (tf1.selected ? 'PASS' : 'FAIL'));
    
        // experiment 2
        var tf2 = doc.textFrames.add();
        tf2.contents = '2. created, selected twice:';
        tf2.selected = true;
        tf2.selected = true;
        results.push(tf2.contents + ' ' + (tf2.selected ? 'PASS' : 'FAIL'));
    
        alert(results.join('\n'));
    
      })();
    

    Expected results: both tests would pass.
    Actual results: only the second test passes.

    See the discussion at this forum post.

    Note: this only seems to happen with a TextFrame. PathItems, for example don't show this bug.

    In script, after creating a new TextFrame it cannot be selected the first time.

      (function () {
    
        if (0 === app.documents.length)
            return alert('Please open a document and try again.');
    
        var doc = app.activeDocument,
            results = ['Results:'];
    
        // experiment 1
        var tf1 = doc.textFrames.add();
        tf1.contents = '1. created, selected:';
        tf1.selected = true;
        results.push(tf1.contents + ' ' + (tf1.selected ? 'PASS' : 'FAIL'));
    
        // experiment 2
        var tf2 = doc.textFrames.add();
        tf2.contents = '2. created, selected twice:';
        tf2.selected = true;
        tf2.selected = true;
        results.push(tf2.contents + ' ' + (tf2.selected ? 'PASS' : 'FAIL'));
    
        alert(results.join('\n'));
    
      })();
    

    Expected results: both tests would pass.
    Actual results:… more

    6 votes

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    3 comments  ·  SDK and Scripting  ·  Delete…  ·  Admin →
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17. Using scrollbars with a Wacom while editing text results in sticky cursor that will not stop scrolling

    Using the handles in the horizontal and vertical scrollbars while text is being edited results in the cursor 'sticking' to the scrollbar and not releasing. Pressing esc, alt-tabbing away all seem to have no effect, after about 30s it stops and if I have minimised everything with Win+M. Unsure if it is purely time-based or not.

    This only seems to occur when using a Wacom, the same interaction with a mouse does not suffer from the same sticky cursor.

    Steps to repro:
    - create a text object, and leave the cursor live inside the object. Doesn't seem to make a difference if any characters have been typed or not.
    - using a wacom stylus (e.g. Inutos) click and drag on either the horizontal or vertical scoll handles. This should result in the scoll handle 'sticking' to the cursor (e.g. scrolling with all cursor movement), with no obvious way to release it.
    - Clicking within the scrollbar also causes abnormal behaviour (instead of scrolling in the direction clicked relative to the handle), but this is harder to identify exactly what's going on. It locks the system up for a while, and appears to have stacked all the inputs while in the locked state.

    Expected behaviour:
    Clicking and dragging a scrollbar handle while editing text would be expected to scroll as normal, and either cancel the text edit in its current state, or keep the edit active, either would make sense.

    Cheers.

    Win 11, Illustrator 29.3.1.

    Using the handles in the horizontal and vertical scrollbars while text is being edited results in the cursor 'sticking' to the scrollbar and not releasing. Pressing esc, alt-tabbing away all seem to have no effect, after about 30s it stops and if I have minimised everything with Win+M. Unsure if it is purely time-based or not.

    This only seems to occur when using a Wacom, the same interaction with a mouse does not suffer from the same sticky cursor.

    Steps to repro:
    - create a text object, and leave the cursor live inside the object. Doesn't seem to make a… more

    1 vote

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    2 comments  ·  User Interface  ·  Delete…  ·  Admin →
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18. Edit Gradient Issue

    As you can tell by the picture, I've clicked on an object that already has a gradient, but it does not give me the option to click 'Edit Gradient' and it does not already show me the gradient line over top of the object so I can manipulate the sliders. However, when I clicked on the object below (which also has a gradient) it did give me the option to click "Edit Gradient"

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    1 vote

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    1 comment  ·  Gradients  ·  Delete…  ·  Admin →
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    Need More Info  ·  AdminEgor Chistyakov (Admin, Adobe Illustrator) responded

    Please share the test file! It’s hard to tell anything by the image alone.

19. PDFs make AI crash

    I use PDFs for proofs to send to clients. They tend to make AI crash more than any other issue I have.

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    1 comment  ·  File Save, Import and Export  ·  Delete…  ·  Admin →
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20. コントロールパネルから塗りや線の色を変更する際、カラースライダーに数値を入力してからスライダーを動かすと数値やスライダーやカラースペクトルの表示が消える

    コントロールパネルから塗りや線画を変えるためにカラースライダーに数値を打ち込んだ後スライダーをマウスでドラッグするとカラーパネルに表示されているカラースライダーやカラースペクトルなどの表示が消える。それまで打ち込んでいたカラーの数値が変わったり変わらなかったりする。

    Windows11　アドビCC

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    2 votes

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    1 comment  ·  Colors, Swatches, Patterns  ·  Delete…  ·  Admin →
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