Illustrator (Desktop) Bugs
When reporting a bug, please provide a detailed description with the following:
- Details of your operating system
- The version of Adobe Illustrator (desktop)
- The steps you were taking when you experienced the issues
- Your expected result and the actual result
- Upload your Illustrator file or a video (screen recording or gif, this helps us most to reproduce the issue and resolve it)
8130 results found
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Eyedropper, bounding box, shortcuts don't work, Text tool messed up...
Illustrator CC 23.0.2 - Mac Mojave
1) The eyedropper tool is pretty much useless, because it doesn't work on groups. I need to ungroup everything or make a compound path. This is very annoying.
2) the bounding box sometimes disappears and I cannot bring it back with the usual shortcut, i have to do it manually, sometimes even that doesn't work and I have to restart Illustrator. Also, the bounding box cannot be reset on objects like a perfect square when it's rotated 45 degrees. That means I cannot scale it properly. And also the bounding box always gets stuck…
1 votePlease accept my sincere apology for the inconvenience. Please get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html . Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.
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Rectángulo
En la ultima versión 23.0.2 la herramienta rectángulo no hace perfectos los trazos, estos sufren un desplazamiento en alguna de los 2 ejes
1 vote -
Can't use 'Export As" as an action to export jpg
I have created an action for export as JPG, but when I play the action, I got an error message say "can't save the illustration" The object is not currently available
2 votes -
Scaling with the Selection Tool
I can't seem to use the black arrow tool to scale objects anymore?? Anyone else having the same issue? I've checked a number of different forum boards, but no one seems to be having the same issue. Any help?
2 votes -
Basic or Advanced setting for toolbar does not work everytime I open Illustrator.
Whenever I open a fresh artboard of Illustrator CC 2019, I can't open the Basic or Advanced toolbar, It keep saying 'The operation cannot complete because of an unknown error. [CANT]. I have to redo customised toolbar again and again. Any fix for this bug? Thanks!
4 votesPlease accept my sincere apology for the inconvenience. Please get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html . Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.
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Cannot change the blending mode when the gradient tool is selected (windows 10, ai 23.0.1)
Is this a bug or a feature? If this is a feature then it is very uncomfortable.
In version 22 it was possible to change the blending mode with the gradient tool selected.2 votes -
Unwanted spacing when hitting certain keys
Mac OS 10.14.1 running Illustrator 23.0.2
When entering text, certain keys will make the cursor skip around, not allowing the proper formatting of the text.I was trying to type G. Echinulata, and when I got to 'n', the cursor skipped backwards, separating the first and second part of the text. Using an upercase 'N' seems to work as expected.
I've experienced this with lowecase 'n', and 'f'.
1 vote -
copy and paste only works sporadically with Wacom tablet. All AI versions up to CC 23.0.2
From at least version CS6 to CC 23.0.2 copy/paste when using a Wacom tablet only functions some of the time and I can't figure out a pattern to the behaviour. Using a mouse on the same system had no such problems. This is either using shortcut keys or the Edit menu commands. Problem on Win 7 Pro, although I've heard reports of it occurring on other O/S. This may be a partner to the "sticky rotate centre" issue reported elsewhere and which also occurs on my system.
1 votePlease accept my sincere apology for the inconvenience. Please get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html . Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.
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Eye dropper tool crashes Illusrator CC
Everytime I just the eye dropper tool, it crashes Illustrator CC rightr away. It has happened over and over. I restarted my mac, uninstalled and reinstalled and all.
1 vote -
Illustrator won't open and I have to force quit every day 8 t0 10 times
Illustrator won't open- I have to force quit 7 - 10 times before it works. Then when it does , it stops working randomly . I waste hours every day fighting it. Wish I had never upgraded. Seriously looking for another program. I expect more than this from Adobe.
1 vote -
resize does not respect the homothety
1) It is impossible to draw a specific object
If we write 100 x 100 pt in L and H. This draws: 101,172 x 100,657 pt
It's not accurate and not square !!2) Having the box "keep proportions V and H" checked.
You can not write 200 pt in H and keep the proportion respected.
Example I type V = 200 pt. He writes me V = 202,172 pt and H = 203,292 ptStill not accurate and not square
It's a disaster, because gradually, while working and constantly changing the sizes of these objects, everything becomes oval and…
1 voteThe issue no longer happens in the latest versions of Illustrator.
If it still does for you — please check if the Use Preview Bound option in Preferences > General is disabled, and comment back if toggling it does not help.
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Printing problems with latest Illustrator
The latest version of Illustrator CC 22.1 will no longer print our label artwork. We are a commercial winery and have no previous issues printing these files. We are running Windows 10 64 version 1803 6/9/2018 OS build 17134.165.
As a work around, we tried printing these files from Acrobat DC which is included in our creative cloud package. The files print fine.
We are seeing a lot of people complaining that it is the Myriad Pro font but as I stated we can print the files from Acrobat DC but just not Illustrator.
4 votes -
3 votes
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spell check english
My Illustrator is set to default language English USA but it always does spell check in Spanish. I make sure that it is checked for English in the character tab, but even after changing it to English, my spell check goes back to Spanish. I am running Illustrator CC 2019, 23.0
3 votes -
saved workspace not the same after 22.1 update
After 22.1 update my workspace is missing saved tool of Symbol, Brush, & Graphic style libraries. Only cloud character library is okay. Reset workspace in menu doesn't work.
3 votes -
(macOS) file dialog drag/drop not working as expected
When dragging/dropping folders into the save dialog it often doesn't open the dropped folder in the dialog. This leads to slowdowns working with the save dialog.
Also, using the dark mode on macOS the save dialog is the wrong color compared to the rest of the OS.
Steps to reproduce:
- Open a file save dialog
- Drag/drop a finder folder into dialog
- Note that nothing happened.
- Drap/drop same folder into dialog (again).
- Note that it maybe worked, maybe it didn't.
- Repeat as necessary until it works.
1 vote -
SVG scalingunit
Hello,
Is there an option to export a svg file in mm ?
it looks like from Illustrator the svg file is exported in "px" , so when imported in a CAD package the scale is not good.
And I can't find the good ratio to retrieve the right dimensions.1 vote -
Mac - Double click top bar to expand window no longer works.
Double clicking the top bar used to expand the AI window to fit screen. No longer works on Mac AI 2019
3 votes -
Dialog boxes appearing on second display
I run Illustrator CC on an iMac (5K, 27-inch, late 2015) running Mojave, with a secondary ViewSonic display for browser windows, etc. I do my design work on the iMac display. Sadly, all of my Adobe Illustrator dialog boxes (save, etc.) appear on that second display (this has been the case for the last few CC releases, and predates Mojave)—it got so annoying that I disconnected the second display for a while. No issues with the other Adobe apps I run (Photoshop and InDesign). Would love to see this resolved.
1 votePlease upgrade to latest Illustrtor version 23.0. We did fix something similar. However we do recommend and support Illustrator only on primary monitors
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MBP 2018 - GPU render, performance extremely slow
macOS Mojave 10.14.2, Illustrator 23.0.1
Performance on MBP 2018 (32GB) is extremely low, even on simple compositions. Working with graphic with active effect 'Drop Shadow' is almost impossible. I have feeling like working od PC from 2008. In outline mode works much better.
On PC (i7 8700, gtx 1060) the same composition works like a charm.
2 votes
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