Illustrator (Desktop) Bugs
When reporting a bug, please provide a detailed description with the following:
- Details of your operating system
- The version of Adobe Illustrator (desktop)
- The steps you were taking when you experienced the issues
- Your expected result and the actual result
- Upload your Illustrator file or a video (screen recording or gif, this helps us most to reproduce the issue and resolve it)
8211 results found
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Illustrator ignores ‘Use Preview Bounds’ setting unless multiple objects are selected
Not much more to say. Single object selected? Bounding box ignores the object's stroke. Multiple objects selected? Bounding box encompasses the stroke.
MacOS Mojave 10.14.2
Illustrator 23.0.1Attached is a video demonstrating the issue.
1 voteSeems like it was fixed and won’t happen anymore. Please confirm
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Workspace window falls off the page
The newest update does not fix the issue I am having with the workspace window falling off the page when I try to drag the bottom right corner to better fit my art/desktop as needed. Does not respond to the position of my mouse, I have to over exaggerate where I want it while I click and drag my mouse.
1 voteKimberly, the image you attached to the report is not related to it, and shows a screenshot of the UV page instead.
So if you are still having this problem, please provide a proper screenshot or maybe a video even, if necessary. Either way, please comment back on this.
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What video formats can we upload to bug requests?
I used to be able to upload videos to the bug reports but now no matter what format I seem to choose, I get a note that the format cannot upload. Furthermore, the bug report gets posted anyway without notice so if I try to upload a different format the post is double posted.
Can you please tell us what types of formats are allowed?
Can you change the bug report form so that when an unsupported video format is selected there's a warning or indication before pressing the post idea button OR if an unsupported format is selected and…
1 voteWe receive videos in form of .mov, .mp4 and at times even .mpg.
This portal allows attachments up to 50 mb and you can use any format for it. Is it possible there is a software or an browser extention that is troubling you. Can you please try this bug form from another browser or computer. -
Missing workspace when using external monitors
When I use my external Monitors (Dell, only 3 month old) in combination with my newest generation MacBook Pro Illustrator crashes all the time when the monitors are set into standby-mode. Strange to say this issue only appears when the monitors are in standby-mode for more than 10 Seconds!
After 10 seconds waking them up illustrator only shows one of my tool-options. No toolbar, oder canvas. At the moment it's really hard for me to work with this issue because i need to restart illustrator all the time to get rid of it.
in my overview illustrator shows up, but…
1 vote -
Move tool also pans the view
When ever I move an object the view also moves, it is very disconcerting. Never experienced this before using lower versions.
2 votes -
OPEN WITH default app
Since the new update 23.0.1 it is not more possible to start a file default with illustrator.
i tried several times installing and unistalling illustrator different versions.
the problem persist.after 7 installations of new and old versions, removing all files from regirtry i
Now i installed both, CC2019 and CC2018, and the same, it is not possible to change starts only default with cc2018.
(or other apps) but never with CC2019i can start only illustarator 2019 with "open with" on this one time way works.
asus gt752v
Windows 10 see attached screnshot.
1 votePlease get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html . Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.
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Rendered text doesn't match its edges or its true state visible in Outline mode
Text content differs from edges and "path preview" (Cmd Y) to print preview (or GPU).
In my example, the word "Optipro" appears at the GPU Preview and disappears when I use the Cmd Y preview.2 votesI could not understand much looking at the screenshots.
Please get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html . Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here. -
Tabs captions are missing, Home screen is visible through the hole
Above the top ruler I should be able to see a tab, or multiple tabs when several files are open. However all that is shown is a cropped "Ai" ident. This means the only way I can flick between files is by through "Window" in the top panel.
4 votesPlease accept my sincere apology for the inconvenience. Please get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html . Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.
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'Edit SVG Filter' quote bug
The 'Edit SVG Filter' window text entry auto-replaces " with “ , invalidating the markup.
3 votesHello Isa,
We can confirm the issue and are sorry that you experience it. We are working on a fix for this issue.
Thanks for reporting the issue.
Dirk
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Circle size change when rotating
When I rotate a perfect circle, the size changes up to .004”. A 15”x15” circle, when rotated 17.184° becomes a 15.004”x15.004” circle. I know it may sound trivial, but I’m creating technical drawings that have to be accurate to the ten thousandths of an inch.
2 votesI am happy to share that we have fixed this bug in our latest release – 24.3.0 which is available worldwide now.
Going forward, our goal is to fix as many top User-Voice bugs as possible and as frequently as possible. Given the nature of the fixes, some of the bugs will take a longer time to fix, but we are on it.
You can update to the latest release using Creative Cloud desktop App: https://helpx.adobe.com/in/creative-cloud/help/creative-cloud-updates.html
Thank you for all the feedback. Keep it coming!
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Type tool not working - it looks to create a placement box but text does not appear. Windows 10, AI version 23.0.1
Type tool not working
1 vote -
Annoying opening screen
I reinstalled the system. I removed and reinstalled Adobe Illustrator. No solution. I don't understand why the problem is caused.
Mac Mojave 10.14.2
Adobe Illustrator 23.0.11 vote -
Vectorise text doesn't work on text mask
There's a bug in Illustrator (all versions MacOS 10.12.6):
when there's a non-vectorised text mask in a file and you do select all -> vectorise text, the non-vectorised text mask will not be vectorised.
Then when you re-open the file on a computer without the active fonts, it won't give you a warning that there's a missing font!
Only when you click on the mask it will say that there's a font missing.1 vote -
Selection tool moves objects in steps when using mouse
In CC2018 I could move my objects either in steps (arrows), big steps (Shift+arrows) or with precision using the mouse.
Now in CC2019 if I move something with the mouse it emulates the arrow keys movement, I'm talking about Twitch Badges (72x72 px) so It's a heavy issue for me, when working on big documents like 1080p this problem is barely noticeable2 votesMost probably you have View > Snap to Grid option checked, or Snap to Pixel.
Please comment back if it still a problem.
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Freeform gradients color stops were altered after crash
Running Mac OS High Sierra and Illustrator CC2019.
While editing one shape with a freeform gradient, Illustrator crashed. Document had been saved prior to the edits. When opening the recovered file, all objects using that freeform gradient had all their color stops altered. Instead of dark brown, med brown and yellow, color stops were changed to use Registration, an unnamed brown and an unnamed pale color. None of those colors matched what had been used prior to the crash. Had to manually go back and redo the freeform gradient.
This feature is going to be really useful but you have…2 votesPlease get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html . Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.
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Default Black
My default black (000000) is registering as a dark grey (1A1818). I have updated the software and tried CMD+drag the "black" and white style in Graphic Styles to the default location in an effort to reset. Nothing is working; every time I need black (which is often) I have to go in and manually change the color to 000000.
1 vote -
start up screen flashing black and white
when i open adobe illustrator the screen flashes black and white continuously and the menus close instantly when i click on them. i can open a new document by pressing ctrl n but cannot click on any of the menus.
this only happens when i am signed in, which i need. i can sign out by quickly clicking the sign out button in the help menu before it closes again, but this is not ideal.
this only happens in illustrator CC 2015, not photoshop.1 votePlease accept my sincere apology for the inconvenience. Please get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html . Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.
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Adding extra points and distorting paths after using Eraser and Scissor Tools
When I use the eraser and scissor tools Illustrator decides to add points to my existing shape. In the image I have attached all lines should be straight or have a slight curve on the corners. I did not add those points and didn't even know they were there until I zoomed out. I just updated Illustrator to its current version. If someone else is having a similar issue or know how to fix it please let me know.
29 votes -
Type Tool Craziness
The latest update to Illustrator CC seems to have completely rendered the type tool useless. It's not stable, it has trouble selecting text. It has trouble staying active. Is this a compatibility issue with the touch pad? If need be, I can create a screen recording of all the craziness it's doing.
Using a MacBook Pro 2018 with 32gb Ram
OSX Mojave 10.141 vote -
Opacity Mask is acting funky. I paste in place an object. Exit Opacity Mask, and it's gone when I go back.
Having a bug where I paste in a graphic and neither clipping, nor invert work with my vector object. I then exit the mask to go back to the artboard, and when I go back my art is gone. I've updated all the apps for CC. Thanks.
1 vote
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