Illustrator (Desktop) Bugs
When reporting a bug, please provide a detailed description with the following:
- Details of your operating system
- The version of Adobe Illustrator (desktop)
- The steps you were taking when you experienced the issues
- Your expected result and the actual result
- Upload your Illustrator file or a video (screen recording or gif, this helps us most to reproduce the issue and resolve it)
8118 results found
-
Some shortcuts not working in 22.1
For example Transform each Ctrl+Shift+Alt+D not working at all.
CC2017 seems to be still better option than CC2018, many bugs.1 vote -
Illustrator crashes as one file opens.
Opening a file I have been working on, Illustrator crashes just when the window appears after the loading bar disappears. As far as I know, this only happens with this particular file. I can open another file which is much larger.
This is pretty much a disaster for me.
I've tried restarting, and closing all other programs. AI still crashes in the same way.
AI 2019 Mac 10.14.11 vote -
Artboard selection bugs in Illustrator CC 2018
There are a number of bugs related to Illustrator CC 2018 losing artboard selection (no highlight in the artboard list in the artboard panel), and losing sync between actual artboard selection and displayed (highlighted) selection. These include:
When copying an artboard by dragging and dropping it onto the New Artboard icon in the Artboard panel, and then dragging that new artboard to a new position in the artboard list, the selection is displayed on the new artboard in its new location, but in fact, the original artboard is still selected. Double-clicking on the new artboard does NOT move selection to…
18 votesWe have the fix available in the latest release. Please update Illustrator using Adobe Creative Cloud application to the latest build for version Illustrator CC 22.1.
Please refer to our knowledge base FAQ – https://illustrator.uservoice.com/knowledgebase/articles/1844590 if you face difficulty in update.
Or get in touch with us at any of the other support channels – https://helpx.adobe.com/support.htmlWarm Regards,
Ashutosh Chaturvedi | Sr. Quality Engineering Manager – Illustrator
Adobe. Make It an Experience. -
GPU Preview Shortcut Resetting
After changing the shortcut for "View using CPU" and "View using GPU" it reverts back to the original CMD+E setting when Illustrator is restarted. I noticed this bug after a 2015 update and it's still present after updating to 23.0.1.
Operating system: macOS Mojave 10.14
I've been able to replicate the issue on three other computers by doing the following: change the keyboard shortcut for GPU preview to something other than CMD+E and restarting Illustrator. I would expect Illustrator to retain the new keyboard shortcut under the View menu, but it reverts back to CMD+E.
Thank you.
1 vote -
in illustrator cc 2018 when go to edit color grayscale option not availabloe
illustrator CC 2018 when go to edit color grayscale option is not available have to go to illustrator 6 to convert.
1 vote -
When 'View using GPU' is enabled the colors end up being drastically different
See attached files.
On Mac OS 10.14.1 and illustrator version 23.0.1
I tried resetting my preferences as well.
1 vote -
Control bar not updated on tool selection
On Illustrator 23.0.1 running on Windows 10, the control bar does not update when a tool (say Pen, or Type or Selection, etc...) is selected. Only when the tool is click on the document would the control bar updated to show the tool options The graphics card is the Intel 520 (ver 25.20.100.6326).
1 votePlease accept my sincere apology for the inconvenience. Please get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html . Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.
-
Some Dashed Lines make Ai crash
When typing these values in the Dashed Line fields:
0 2 0 2Ai crashes immediately, without a warning.
3 votesWe have the fix available in the latest release. Please update Illustrator using Adobe Creative Cloud application to the latest build for version Illustrator CC 23.0.
Please refer to our knowledge base FAQ – https://illustrator.uservoice.com/knowledgebase/articles/1844590 if you face difficulty in update.
Or get in touch with us at any of the other support channels – https://helpx.adobe.com/support.htmlWarm Regards,
Ashutosh Chaturvedi | Sr. Quality Engineering Manager – Illustrator
Adobe. Make It an Experience. -
Using the Direct Selection tool on a path, whilst holding ‘shift’ to drag causes crashes/can’t preview.
Mac Mojave 10.14.1 > Illustrator 23.0.1.
This issue does one of 3 things:
1/ the path repeatedly snaps back to the origin (Annoying).
2/ the path extends vertically top to bottom off the artboard causing ‘cannot preview’ issue. Although this is fixed with an undo and selecting view using GPU/CPU (Really Annoying).
3/ Illustrator hangs and becomes unresponsive (basically hammers my system resources) and I have to force quit or it just crashes (Ridiculously Annoying).
1 voteRequest to Contact Support ·
AdminIllustrator Engineering
(Software Engineer, Adobe Illustrator)
responded
Please accept my sincere apology for the inconvenience. Please get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html . Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.
Thanks & Regards,
Raghuveer Singh -
Illustrator CC 2019 23.0.01 new file issue
I have updated to Illustrator CC 2019, 23.0.1. Every time I want to create a new file, I have to log into Adobe. Why and how can I stop this?
Barbara
1 votePlease accept my sincere apology for the inconvenience. Please get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html . Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.
Warm Regards,
Ashutosh Chaturvedi | Sr. Quality Engineering Manager – Illustrator -
Layer stack not retaining element color
When adding new elements the layer stack indicator does not retain the color of the previously added layer - it switches to the color of the current element. In the attached image, I am using yellow rectangles to evenly space blue rectangles. The elements in the stack were added in sequence using copy/paste keyboard shortcuts. As you can see in the attached image, the current element is colored yellow but shows up as blue in the layer stack.
1 vote -
New update of Illustrator 23.0.1 causes lags and no-response during
New update of Illustrator 23.0.1 causes lags and no-response during saving and updating links.
(Windows 10, NvidiaGTX 660)1 votePlease accept my sincere apology for the inconvenience. Please get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html . Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.
Warm Regards,
Ashutosh Chaturvedi | Sr. Quality Engineering Manager – Illustrator -
Font is huge when using text
When I try to type the text tool types in HUGE font. What do I do?
1 vote -
No swatches showing for any panels
When I open up a file using the open with option inside of Windows explorer, my swatches are always empty no matter what panel I'm using. Colors panel, etc. The only way it doesn't seem to have this bug is if I'm inside of Adobe Illustrator and I open a file from inside of the program. This is very inconvenient.
1 voteThis is working as expected. You have opened a png file and since a png file will not have Illustrator swatches it does not show up.
If you create a new Illustrator file will then see Illustrator swatches. Once you have created a new Illustrator file you can place the png file inside it. -
Can't move paragraph indent markers back to 0 in tab panel
Illustrator CC 2018
Windows 10When I try to move the top or bottom indent markers back to zero, it snaps back to its original place.
If I type 0 in the X: box, it doesn't work.
If I set it to 1, cliclk in the X: box and press the down arrow on my keyboard, it doens't work.The only way to set it back is via the Paragraph panel.
22 votesThe issue seems to be fixed in the latest version of Illustrator.
Please try to test it and reply back if it works as expected for you.
-
Welcome screen doesn't resize to scaled display on Mac
Welcome screen shows up bigger than available screen space when the Mac's display is set to scaled. This leaves out important buttons and info. Welcome screen and document windows should resize to fit screen when opened. Already open documents should at least align to the top right corner if the display scale is changed while Illustrator has open documents. This allows access to the semaphore buttons on the window bar.
1 vote -
Everyline Composer Text Stroke Issue
As described here: https://forums.adobe.com/thread/2542828
1 vote -
Menus are too large
This is only an Illustrator problem where the drop down menus and dialog pop ups are way too large compared to the rest of the user interface. I've tried every solution. Running this on Windows 10 Pro on a 2K screen.
2 votes -
Font Drop Down List - HUGE
My font drop-down list in Illustrator huge. I can scroll through the list and select a font, but if I search for a font my list gets cut-off and I can't scroll or arrow down past where it gets cut off. I'm on the most recent and updated version of Illustrator, I've restarted my computer, and uninstalled and re-installed Illustrator. This is only happening in Illustrator. It's been a couple of days that I've noticed this bug. I'm working on a PC. I'm working on a company computer and a company licensed version of Adobe CC.
11 votes -
Can't change corners or terminators for pattern brushs
Using Illustrator CC 2019 (23.0.1 64 bit) on Windows 10 Pro
OS: Windows
Version: 10.0
System Architecture: x64
Built-In Memory: 16253 MB
I am creating a custom pattern brush with simple shapes and when I try to change a corner or terminator in the brush properties the drop down flashes but does not persist in order to allow me to change it.1 voteRequest to Contact Support ·AdminIllustrator Engineering
(Software Engineer, Adobe Illustrator)
responded
Please accept my sincere apology for the inconvenience. Please get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html . Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.
Thanks & Regards,
Raghuveer Singh
_28Nov2018.png){kind=link}
- Don't see your idea?