7480 results found

1. Illustrator crashes (hangs) when creating a new file on second monitor

   When creating a new file in Illustrator on my second monitor, the program hangs, and I have to force quit it.

   If I try to do the exact same operation on my main monitor, it works as expected.

   Pretty straight-forward operation to get to the problem, but if you need any further info, please don't hesitate to get in touch.

   Illustrator 23.0.3
   Windows 10 Pro (1903)
   i9-9900X
   RTX 2070 (430.86)
   64 GB RAM
   2x HP Z27 UHD Monitors (connected via DisplayPort)

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2. Cannot PRINT from illustrator

   When I select PRINT i get a message "The operation cannot complete because of an unknown error. [CANF]"

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3. Cambria text & large text cursor

   Looks like this was happening in 2017 as well... when using Cambria font, the cursor is 2 or 3 times as large as it should be when editing text. Makes highlighting & editing multiple rows almost impossible. I'd attach a file but others have shown the same thing already and it's simply a text box with Cambria text and a huge cursor. Text size is 11, height set at 13. In the same document but a text box using BonvenoCF, the cursor is the right height.
   Macbook Pro Mojave 10.14.5
   Adobe Illustrator CC 23.0.4

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   3 comments  ·  Documents and Artboards  ·  Delete…  ·  Admin →
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   Under Review  ·  AdminEgor Chistyakov (Admin, Adobe Illustrator) responded

   The team is now intending to fix this

4. レイヤーパネルでオブジェクトの非表示と表示が切り替えられない

   クリックして非表示と表示を切り替えようとするのですが、一瞬切り替わったようにパネルは反応しますがその表示がすぐもとに戻ってしまいます。結果操作しても切り替えができません。
   特定のオブジェクトだけこの現象が起きます。同じAIファイル内の別のオブジェクトは普通に切り替えられるものもあります。

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5. 4K Display Proportion or scaling distortion

   I'm having the following problem which has been noted as a bug by Adobe support:
   When creating a square image or artboard on a 4K monitor (mine's a Samsung U28-E590) the rendered image or artboard (and anything else really) is made longer in the X/horizontal dimension. So a 130 x 130mm block measures 130 x 135mm when measured with a physical ruler at 1:1 scale.

   By simply moving the entire application window over to the Macbook side the proportions are displayed correctly and the X and Y sides are identical. This issue arrises regardless of starting up Ai on the Macbook Pro monitor side, or the 4K display side.

   The issue persists with HDMI and DisplayPort, at MacOS's "Default for Display" setting and the "Scaled" settings. I'v ensured it's not a on-screen setting either that could be causing this problem.
   With higher than 1080 displays like 4K and 5K becoming preferred screen sizes this should be looked into please. Unless I'm doing something wrong and support does not know how to resolve this, I see no other way than to report it as a bug.

   I'm having the following problem which has been noted as a bug by Adobe support:
   When creating a square image or artboard on a 4K monitor (mine's a Samsung U28-E590) the rendered image or artboard (and anything else really) is made longer in the X/horizontal dimension. So a 130 x 130mm block measures 130 x 135mm when measured with a physical ruler at 1:1 scale.

   By simply moving the entire application window over to the Macbook side the proportions are displayed correctly and the X and Y sides are identical. This issue arrises regardless of starting up Ai on the… more

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6. Error reading SVG 1.2 files

   SVG files generated by Avid Sibelius (music notation software) display perfectly well in Chrome, Safari and Firefox but is very distorted in Illustrator. Line paths are too big.

   If I open the file in the SVG online editor at https://editor.method.ac/. them save it (without editing anything), I can the open it in Illustrator with almost no problems.

   I'm including a sample file. Open it in Illustrator and Chrome to compare.

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   2 comments  ·  File Save, Import and Export  ·  Delete…  ·  Admin →
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7. Installed Fonts Not Being Updated

   I've tried the forums but this issue is still not solved & I've not been able to find a solution anywhere. Allow me to clarify.

   Thi issueeffects both the font menus and fonts in the entire document & actually across unlimited documents after unlimited numbers of app restarts and system restarts. I assume this can be fixed because I have proper behavior on one machine & improper behavior on another.

   I build fonts. I use Illustrator as one of many apps in which I test the fonts as part of my workflow. The problem I am having is that fonts DO NOT UPDATE in Illustrator after I have deleted the old, installed copy & installed an updated version. If I change some characters or kerning or font names or any other characteristic of the font & reinstall Illustrator still shows me the old version of the font. The changes are not reflected in the doc or in the menus no matter how many times I start a whole new doc or restart Illustrator or restart the system.

   Again I want to make clear that on my other machine which has the exact same OS & the exact same version of Illustrator the behavior is totally different. That machine behaves the same as every other version of Illustrator I've had on every machine since the 90's. If I update an installed font file the changes show up immediately in any open doc with no need to quit, make a new doc or restart. Illustrator picks up the new copy of the font immediately with no action on my part.

   I can not get my new machine to behave this way after trying many, many fixes & investing many hours of research into the issue. I would appreciate some help from an Adobe expert please.

   I've tried the forums but this issue is still not solved & I've not been able to find a solution anywhere. Allow me to clarify.

   Thi issueeffects both the font menus and fonts in the entire document & actually across unlimited documents after unlimited numbers of app restarts and system restarts. I assume this can be fixed because I have proper behavior on one machine & improper behavior on another.

   I build fonts. I use Illustrator as one of many apps in which I test the fonts as part of my workflow. The problem I am having is that fonts… more

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8. Illustrator Start UP

   When I am opening an .ai file, it takes me to the start menu, and I can only open one .ai file at a time, when double clicking. I am running 23.0.3

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9. Importing a page from a multi-page PDF replaces the already imported one

   Hi!

   Ever since Illustrator 23 when opening a PDF with multiple pages with a document already open, the PDF opens into that open document and changes the artboard. At the same time it also opens a new empty document with the name of the PDF. It does not matter if I use open from the menu or if I use drag and drop... When no other file is open it behaves like it should and opens the PDF correctly.

   Please provide a solution...

   thanks,

   best regards,

   Roger

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10. BUG - Offset path preview remains in artwork even after cancel or tick off preview

    Hi. Since Illustrator 23 I have a very strange bug in the preview of offset path. When I select a shape and select offset path I get the dialog. In the dialog I can set the variables. if I then click ok all is well. But if I check preview I can see what the values I entered will do. So far so good. But then something strange happens. If I change a value I see the result in a preview, but I also see the first preview. The result is even added to the last preview path. And i can keep on doing this and the offset path keeps on growing...

    But it gets even stranger when I click cancel. it does not cancel, it keeps all the previews in the artwork... I need to undo it for every 'preview' I got.

    This makes working with this tool nearly unworkable.

    I included a picture where I only checked and unchecked the preview checkmark a few times...

    Please let me know how to fix this.

    Thanks,

    best regards,

    Roger

    Hi. Since Illustrator 23 I have a very strange bug in the preview of offset path. When I select a shape and select offset path I get the dialog. In the dialog I can set the variables. if I then click ok all is well. But if I check preview I can see what the values I entered will do. So far so good. But then something strange happens. If I change a value I see the result in a preview, but I also see the first preview. The result is even added to the last preview path. And i… more

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    7 comments  ·  Tools  ·  Delete…  ·  Admin →
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    Completed (Comments Open)  ·  AdminAnkit Goyal(Illustrator Team) (Admin, Adobe Illustrator) responded

    I am happy to share that we have fixed this bug in our latest release – 24.2.0 which is available worldwide now.

    Going forward, our goal is to fix as many top User-Voice bugs as possible and as frequently as possible. Given the nature of the fixes, some of the bugs will take a longer time to fix, but we are on it.

    You can update to the latest release using Creative Cloud desktop App: https://helpx.adobe.com/in/creative-cloud/help/creative-cloud-updates.html

    Thank you for all the feedback. Keep it coming!

11. Weird font rendering problem

    I have a client-provided font (IND-Hoboken Sans) that is rendering W (capital w) strangely. The apex should be square/flat, but Adobe apps (I used Illustrator as my test, but I've seen the same problem in Photoshop as well) render the 1st & 3rd apex on an angle (even more bizarrely, different angles). Other applications (Font Book, TextEdit, MS Word, Keynote) render the character square as expected.

    Most bizarrely, Acrobat does NOT have this problem & renders the character as the system does (ie. as expected). As a test, I created an Illustrator file with the same word as both live text and as outlines. Illustrator renders them both the same, but when I open either the AI file or a PDF version in Acrobat, the live text looks correct & the outlines are wrong.

    I have a client-provided font (IND-Hoboken Sans) that is rendering W (capital w) strangely. The apex should be square/flat, but Adobe apps (I used Illustrator as my test, but I've seen the same problem in Photoshop as well) render the 1st & 3rd apex on an angle (even more bizarrely, different angles). Other applications (Font Book, TextEdit, MS Word, Keynote) render the character square as expected.

    Most bizarrely, Acrobat does NOT have this problem & renders the character as the system does (ie. as expected). As a test, I created an Illustrator file with the same word as both live… more

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12. Completely wrong displayed information

    Illustrator is displaying offset clipping masks, will Not display Objects properly or at all as if they are entirely transparent with every setting I can find that says it shouldn't be.

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13. Cannot double click to open an AI document, or open a smart object from Photoshop

    If Illustrator is closed, I can double-click on a file name, or a smart object in photoshop, and the file will open in Illustrator. If Illustrator is open this is not possible. My workaround has been to open the file from within Illustrator (tedious, but doable). However, there is no workaround to open a photoshop smart object. So I literally have to close Illustrator each and every time I want to open and edit a smart object. At first I thought this had to do with having objects on the clipboard, but even after clearing the clipboard this is still an issue. This ongoing glitch is hampering my productivity in a very big way.

    If Illustrator is closed, I can double-click on a file name, or a smart object in photoshop, and the file will open in Illustrator. If Illustrator is open this is not possible. My workaround has been to open the file from within Illustrator (tedious, but doable). However, there is no workaround to open a photoshop smart object. So I literally have to close Illustrator each and every time I want to open and edit a smart object. At first I thought this had to do with having objects on the clipboard, but even after clearing the clipboard this is still… more

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14. Internet runs slow when Adobe Illustrator is open

    I have 25 Mpbs internet....when Adobe Illustrator is open it runs at around 11 Mpbs

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15. Save for web values bug

    This is a bug, not an idea. This affects Photoshop, too.

    In the Save for Web dialog, when punching in new values, those values do not commit unless you manually select something else before hitting Save.

    For example, if I punch in a different value under Image Size > Percent, I cannot just hit Enter or Tab then Enter and have it save at the percentage specified.

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16. Illustrator 2019 23.0.4 suffering from (memory) problems

    Illustrator is very unstable. Sometimes it starts with all menus grayed out - need to force quit. It complains about memory when working on very simple documents. Hangs the complete Mac - needs hard restart.
    Lots of issues, not always reproductable, without error messages - seems quite fundamental.

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17. Why can't you use negative numbers in Move transform panel?

    This is such a bizarre bug. Sometimes the panel will come in with negative numbers already in there (based on a previous move by hand in the program?) But make any adjustment and the number turns positive. I can work around it using reflect tool but it shouldn't require such an extra work around.

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    0 comments  ·  Effects, Appearance, Graphic Styles  ·  Delete…  ·  Admin →
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18. Pasting a hexadecimal color code into the Fill or Stroke under properties > appearance occasionally causes Illustrator to freeze up

    1. MacOS 10.14.5 (18F132)
    2. Select an object (for example, a rectangle), in the properties panel, under the appearance heading, select either fill or stroke, and paste a hex code into the textbox at the bottom of the popup panel. Occasionally, this results in Illustrator freezing, and can only be fixed by force-quitting.
    3. It not to freeze
    4. It freezes
    5. Video attached showing the behaviour once it is frozen

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    0 comments  ·  Colors, Swatches, Patterns  ·  Delete…  ·  Admin →
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19. Image embed option in SVG options does not work

    Environment:
    OS: Windows 10 Home
    Illustrator Version 23.0.3 (64 bit)

    Recreating the bug:
    1. Create some Illustrator artwork with a linked image (.jpg, .png, etc).
    2. Export an SVG through File > Export > Export As...
    3. Select the Image > Embed option.

    The resulting SVG does not contain the image. This was an issue introduced with Illustrator 2019, the 2018 version worked fine. Right now I'm embedding the image into the AI file itself as a workaround and then exporting it using the same method since that embeds the image into the SVG, but it would be nice if I could keep the AI file lightweight by linking the image.

    Environment:
    OS: Windows 10 Home
    Illustrator Version 23.0.3 (64 bit)

    Recreating the bug:
    1. Create some Illustrator artwork with a linked image (.jpg, .png, etc).
    2. Export an SVG through File > Export > Export As...
    3. Select the Image > Embed option.

    The resulting SVG does not contain the image. This was an issue introduced with Illustrator 2019, the 2018 version worked fine. Right now I'm embedding the image into the AI file itself as a workaround and then exporting it using the same method since that embeds the image into the SVG, but it would be nice if… more

    6 votes

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20. Scale or rotate when using preview does not work

    When scaling any object in Illustrator 2019 when using the preview checkbox the scale percentage is immediately applied to the object. So, for instance, if I enter 110% and decide that is not enough, I enter 115%. The object is actually transformed 100% AND 115%! If I press cancel, the two transformations are applied to the object, and I need to click undo twice to get back to the original.

    This happens for the rotate, reflect, and shear tools too.

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