8070 results found

1. Arrow keys used in Color panel don’t force canvas to update in version 27.1.1 (2023)

   Whenever Arrows or Shift+Arrows key are used to quickly increment the value in a field in th Color panel, without GPU (or with Overprint Preview, which is done with CPU), — the color does not get updated on canvas, while in 26.x version it works just fine.
   The CPU canvas now gets updated only when Tab or Enter get pressed. Pressing an arrow key, with or without a modifier, is a finite operation, and should trigger the redraw event too!

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   0 comments  ·  Colors, Swatches, Patterns  ·  Delete…  ·  Admin →
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2. A size of a selection with a certain object inside is calculated wrong

   Take a look at the GIF attached and the document.
   When the text object is selected, Illustrator fails to calculate the size and coordinates of the selection and uses the previous values.

   1. Open the file and display both Transform and Control panel (I don’t know if Properties panel does the same, because it’s just completely empty for me — another bug)
   2. Select the object with numbers — both panels display all zeroes (but Control has editable fields, while Transform have them disabled)
   3. Select any of two rectangles the document — panels display correct size (150×450 mm) and proper coordinates
   4. Select text object again — Ai displays the size and coordinates of the rectangle instead of the numbers’ values
   5. Select both the numbers and the rectangle — again, when the text is included in the selection, Ai display the previous values

   The object is a compound shape, made of a live text, with a Drop Shadow effect applied. If you hide or remove the effect — values get calculated fine.

   If you release the compound shape and reapply the drop shadow — the bug vanishes — values get calculated fine.

   The purpose of the compound shape (which one can create with the native Pathfinder > Make Compound Shape command, from the flyout menu) is to get a proper result with the 'bronze+shadow' graphic style you can check in Graphic Styles. If a text is not converted into a compound shape before applying it, Illustrator applies it only for the first character, because it treats any text as a 'group' of characters, instead of a single compound path / shape.

   Reproducible on Windows for 26.5.1 and 27.1.1

   Take a look at the GIF attached and the document.
   When the text object is selected, Illustrator fails to calculate the size and coordinates of the selection and uses the previous values.

   1. Open the file and display both Transform and Control panel (I don’t know if Properties panel does the same, because it’s just completely empty for me — another bug)
   2. Select the object with numbers — both panels display all zeroes (but Control has editable fields, while Transform have them disabled)
   3. Select any of two rectangles the document — panels display correct size (150×450 mm) and proper coordinates
   4. Select… more

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   0 comments  ·  Effects, Appearance, Graphic Styles  ·  Delete…  ·  Admin →
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3. Overprint Preview + Show Grid + canvas matching color = white canvas

   If you turn Overprint preview on, enable grids, and set the canvas color to match the UI brightness (in Preferences > User Interface), you get a white canvas instead of usual and expected dark.

   Turning grid off makes it filled with the matching color again.

   It makes SOME sense, but does not really help with anything and makes some users wonder about 'how to fix it'.

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   0 comments  ·  Documents and Artboards  ·  Delete…  ·  Admin →
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4. Clipping mask for a layer doesn’t move when dragged in real-time render mode

   If you move art with its layer-level clipping mask, Ai will draw it as if you move the art without the clipping mask. See the GIF attached.

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   1 comment  ·  Rendering Issues (GPU, CPU)  ·  Delete…  ·  Admin →
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5. When a mesh object is set as a key for aligning, the edge of it doesn’t look bold

   When you click an object to mark it as a key object for aligning, Ai draws a fat bold edge around it. Works fine, but not for meshes. Need to be fixed.

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   1 comment  ·  Align, Distribute  ·  Delete…  ·  Admin →
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6. Layer's options display 'Dim Images' turned on when it's off

   1. Go to Layer Options
   2. Enable 'Template' option
   3. Uncheck 'Dim Images to' option
   4. Hit OK
   5. Go to Layer Options again
   6. 'Dim Images' is on by itself, despite I turned it off in step 3
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   Done (Available in Beta)  ·  AdminEgor Chistyakov (Admin, Adobe Illustrator) responded

   The issue is no longer happening in Ai Beta 28.4.0.2

7. textRange.words counts words wrong in a wrong way

   If you try to calculate a number of words and store them for later using textRange.words and a punctuation marks placed one space after the word, as demonstrated in the video, Ai cuts words in wrong places, resulting words being trimmed.

   This breaks all scripts that rely on this method.

   You have to rename 'words-bug.txt' into 'words-bug.js' and 'words-bug.pdf' to 'words-bug.ai' to test it, since UV does not allow to upload these type formats.

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   1 comment  ·  SDK and Scripting  ·  Delete…  ·  Admin →
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   Resolved (Comments Open)  ·  AdminEgor Chistyakov (Admin, Adobe Illustrator) responded

   As per the comment, the bug is 'fixed' in 27.4, by creating another bug — https://illustrator.uservoice.com/forums/601447-illustrator-desktop-bugs/suggestions/46537261-incorrect-word-count-via-script

   Please check and upvote the problem

8. Applying Recolor to selected instances of a symbol recolors the original symbol

   If I want to change colors for selected dynamic symbols, using Recolor will affect not local colors, but the original symbol.
   This makes little sense. If I wanted to change the original symbol, I'd edited it and made the changes directly to it. If I have a selection, I mean to change symbols in it only.

   To workaround it I can isolate my selection by locking/hiding objects I don't want to affect and use Select Same commands to recolor parts of symbols one at a time.

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9. Repeat on-screen controls work wrong when Bounding Box is off

   When bounding box is off, splitter control is rendered, but does not work, and instances control is missing completely.
   Having the bounding box turned off does not mean a user does not want to have repeat controls. So they should be A) completely hidden, or B) shown and be completely working.

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10. SVG export for screens not working properly.

    Windows 11 22000.556 / Illustrator 26.1

    Hi there,

    The SVG file exported through "Export for screens" is corrupted when opened with any web browser, Illustrator or Photoshop.

    I managed to export it properly by installing an older version of Illustrator (26.0.3). Previously I tried uninstalling and installing version 26.1, restarting the computer, etc and it didn't work.

    Best,
    Alex

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    4 comments  ·  File Save, Import and Export  ·  Delete…  ·  Admin →
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    Completed (Comments Open)  ·  AdminIllustrator Engineering (Software Engineer, Adobe Illustrator) responded

    I am happy to share that we have fixed this bug in our latest release – 26.4.1 which is available worldwide now.

    You can update to the latest release using Creative Cloud desktop App: https://helpx.adobe.com/in/creative-cloud/help/creative-cloud-updates.html

    Thank you for all the feedback. Keep it coming!

    Regards,

    Rohit Jain

    Illustrator Team

11. Ctrl+click on a Gradient tool icon in a toolbar to reset gradient doesn’t work

    We were able to Ctrl+click the Gradient tool button to reset gradient to default black-and-white, as stated here: https://helpx.adobe.com/illustrator/using/default-keyboard-shortcuts.html
    Now only Ctrl-clicking the preview in Gradient panel works.

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12. CC Library to Illustrator Swatch: Name Length Bug Creates Magenta Spot Color

    When adding a Color Swatch to Illustrator from the CC Library:

    If the CC Library item's name is over a certain number of characters, Illustrator cannot import the swatch correctly.

    Instead, Illustrator imports the CC Library color as a Magenta Spot Color.

    The only workaround currently is to shorten the CC Library item's name to match the maximum allowed characters for an Illustrator Swatch, and then import the color.

    FIX: Allow more characters for Illustrator Swatch names to be compatible with with CC Library character length for items.

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13. Bounding box does not get updated when 'Use Preview Bounds' is toggled

    1. Create a circle.
    2. Apply a large Outside stroke to it
    3. Make sure you have bounding box turned on in View menu
    4. Open Preferences using menu (not a Ctrl+K hotkey, this is important)
    5. Toggle Use Preview Bounds option, commit changes

    The bounding box does not get updated. To force to to become larger/smaller (it depends on you initial state of it), you have to click/move the shape, to force it to redraw.

    However, if you call Preferences via a hotkey, Ctrl+K, the brief moment you hold Ctrl is enough to toggle the selection tool to Direct Selection, which makes Ai hide the bounding box before Preferences dialog appears. And after you close the window, Ai renders it again, but now of the proper size and the bug does not manifest.

    This is a small thing, but there are many of these, broken here and there. One grain of sand in a dish is not a big deal, but a spoon of them is significant. Maybe you should start fixing these.

    1. Create a circle.
    2. Apply a large Outside stroke to it
    3. Make sure you have bounding box turned on in View menu
    4. Open Preferences using menu (not a Ctrl+K hotkey, this is important)
    5. Toggle Use Preview Bounds option, commit changes

    The bounding box does not get updated. To force to to become larger/smaller (it depends on you initial state of it), you have to click/move the shape, to force it to redraw.

    However, if you call Preferences via a hotkey, Ctrl+K, the brief moment you hold Ctrl is enough to toggle the selection tool to Direct Selection, which makes Ai hide… more

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14. Disable SHIFT + SPACE Keyboard Shortcut for Rotate Canvas

    A SHIFT+ SPACE keyboard shortcut for the rotate canvas tool was introduced in a minor version update of Ai 25 (sometime after 25.2.1). This keyboard shortcut is very disruptive when trying to make selections while panning around the artboard. For example, you used to be able to continually hold down the SHIFT and SPACE keys to pan around the artboard while quickly dragging the cursor around points or objects to add them to your selection. With the new rotate canvas shortcut, you have to carefully press SHIFT, make your first selection, release SHIFT, press SPACE to to pan, release, press SHIFT again and add to your selection, release, and so on. This is not a comfortable key combo and it makes it very easy to accidentally release your entire selection.

    Prior to this update, we've never had a need for a quick toggle shortcut for the rotate canvas tool on desktop. If the tool is needed, it is accessible via the hand tool quickly enough.

    This issue is present in version 25.4.1 and 26.0.1.

    Starting with version 25.4.1, Adobe added a Preferences option to disable the trackpad gesture to rotate view. Please either disable this toggle shortcut completely or also add an option to Preferences to disable the SHIFT+ SPACE keyboard shortcut for desktop users.

    A SHIFT+ SPACE keyboard shortcut for the rotate canvas tool was introduced in a minor version update of Ai 25 (sometime after 25.2.1). This keyboard shortcut is very disruptive when trying to make selections while panning around the artboard. For example, you used to be able to continually hold down the SHIFT and SPACE keys to pan around the artboard while quickly dragging the cursor around points or objects to add them to your selection. With the new rotate canvas shortcut, you have to carefully press SHIFT, make your first selection, release SHIFT, press SPACE to to pan, release, press… more

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    5 comments  ·  Rotate View  ·  Delete…  ·  Admin →
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15. Mirror Repeat (Symmetry) objects ignore being set as a key object when aligning/distributing

    If you try to align something to a symmetry object, setting it as a key, Ai will align both objects to a 0,0 coordinates instead of keeping the symmetry object in place.
    Same happens when you try to distribute.

    All other Repeat objects are unaffected by this bug.

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16. Unwanted automatic grouping of compound paths with blob brush tool

    When I draw too close to an existing path/compound path with the blob brush, it automatically groups the two (SEPERATE!) path together.
    It is "solved" if I check "merge only with selection" but that is not a real fix.

    https://community.adobe.com/t5/illustrator/unwanted-grouping/m-p/12309007#M286929 see this thread for more on this issue.

    On MacBook Air M1, newest update, using wacom tablet. It did not ever happen before.

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    3 comments  ·  Tools  ·  Delete…  ·  Admin →
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    Completed (Comments Open)  ·  AdminIllustrator Engineering (Software Engineer, Adobe Illustrator) responded

    Hi Everyone,

    
    

    We have fixed this bug in release – v 26.0 which is available worldwide. Thanks for your patience on this.

    
    

    You can update to the latest release using Creative Cloud desktop App: https://helpx.adobe.com/in/creative-cloud/help/creative-cloud-updates.html

    
    

    Warm regards,

    Aishwarya 'G' Gadodia

    Illustrator Team

17. Illustrator file flattened when saved as .PSD (when 'write layers" is clicked on export)

    Windows 10 Photoshop 22.4.3, Illustrator 25.3.1
    When I export an Adobe Illustrator file as a .PSD and click "write layers", the file is flattened when I open it in Photoshop. The layers are not being retained.

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    7 comments  ·  File Save, Import and Export  ·  Delete…  ·  Admin →
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18. In CC2020 and later, referencing the created property of the File class returns "null”.

    Environment
    macOS 10.15.6
    Illustrator CC ver.25.1

    Step and reproduce
    1.Select menu ”File->Script->Other Script" and choose below one.

    //JavaScript File detail
    var f=File.openDialog("");
    alert(f.created);

    Expected result
    Illustrator shows "null". It must be return files created date.

    Actual result
    ”null” is returned.

    In CC2019 this property was successfully retrieved. It seems that a problem occurred after CC2020. Also, even if we put it in the 2021 family, other applications can get "created" property normally.
    "modified" property behaves similarly strangely in relation to this issue.

    This behavier shows only macOS. Windows can return as normal.

    //Japanese
    オペレーティングシステムおよび Adobe Illustratorのバージョン
    macOS 10.15.6
    Illustrator CC ver.25.1

    問題が発生したときに実行していた手順
    File->Script->Other Script"とメニューより以下に示す内容のJavaScript（ExtendScript）を選択する。

    //JavaScript File detail
    var f=File.openDialog("");
    alert(f.created);

    本来ファイル作成日がアラートされるべきだが"null"が表示される。

    想定していた結果
    ファイル製作日が表示。

    実際の結果
    ”null” が表示

    CC2019ではこのプロパティは正常に取得可能でした。2020以降で不具合が発生したものと思われます。また、2021ファミリーに置いても他のアプリケーションではこのcreatedプロパティを正常に取得可能です。この問題に関連してmodifiedプロパティも同様のおかしな挙動となっています。
    この不具合はmacOSのみで生じます。Windowsでは上記のスクリプトは正常に動作します。

    Environment
    macOS 10.15.6
    Illustrator CC ver.25.1

    Step and reproduce
    1.Select menu ”File->Script->Other Script" and choose below one.

    //JavaScript File detail
    var f=File.openDialog("");
    alert(f.created);

    Expected result
    Illustrator shows "null". It must be return files created date.

    Actual result
    ”null” is returned.

    In CC2019 this property was successfully retrieved. It seems that a problem occurred after CC2020. Also, even if we put it in the 2021 family, other applications can get "created" property normally.
    "modified" property behaves similarly strangely in relation to this issue.

    This behavier shows only macOS. Windows can return as normal.

    //Japanese
    オペレーティングシステムおよび Adobe Illustratorのバージョン
    macOS 10.15.6
    Illustrator CC… more

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    Completed (Comments Open)  ·  AdminAnkit Goyal(Illustrator Team) (Admin, Adobe Illustrator) responded

    I am happy to share that we have fixed this bug in our latest release – 27.3.1 which is available worldwide now.

    Going forward, our goal is to fix as many top User-Voice bugs as possible and as frequently as possible. Given the nature of the fixes, some of the bugs will take a longer time to fix, but we are on it.

    You can update to the latest release using Creative Cloud desktop App: https://helpx.adobe.com/in/creative-cloud/help/creative-cloud-updates.html

    Thank you for all the feedback. Keep it coming!

    Ankit Goyal

    Illustrator Team

19. Warning Message "Partially selected objects..." Repeated

    The warning message repeats:

    "Partially selected objects cannot be set as key objects. In order to set an object as a key object, make sure the entire object is selected and try again."

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    2 comments  ·  Selection  ·  Delete…  ·  Admin →
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    Resolved (Comments Open)  ·  AdminEgor Chistyakov (Admin, Adobe Illustrator) responded

    The problem no longer happens in latest releases, like 26 and 27.

20. Can't open my most recent aic file

    Using windows 10. I created the file on v25.0 of illustrator and yesterday updated to v25.01 and the file continued to work fine and my work was saved.

    Today I am unable to open that one file from my cloud documents. On the illustrator home page if I click on the file preview nothing happens, whereas with every other document clicking on the preview opens the document. I have tried opening it from my cloud storage webpage but it just opens the home page of the desktop app. It also says there's an error when I try to download the file from there. I've tried starting a new file and then clicking File > Open recent files> and that way I get a message saying: Error opening ""
    I've also tried uninstalling v25.01 and the error still occurs.

    Please help!

    Using windows 10. I created the file on v25.0 of illustrator and yesterday updated to v25.01 and the file continued to work fine and my work was saved.

    Today I am unable to open that one file from my cloud documents. On the illustrator home page if I click on the file preview nothing happens, whereas with every other document clicking on the preview opens the document. I have tried opening it from my cloud storage webpage but it just opens the home page of the desktop app. It also says there's an error when I try to download the… more

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